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Customer Service CV Personal Statement Examples

Last updated : 31 January 2019

By Guest Author

If you are in a Customer Service role or seeking a new customer service role then your personal profile needs to be all about your experience in this area. There are many environments where people work in customer services and you need to make sure that you set yourself apart from the others and have slightly different skills.

To see an example personal profile, please see the below example you can use as a guide:

Related :  CV Personal Profile Example for Student

CV Personal Profile Example for Customer Service

I have X years experience of working in a Customer Service/Relations environment and I feel that throughout the years I have perfected my communication skills and ways of dealing with customers. I enjoy the variety of working with customers and I thrive on the challenges that this also brings when dealing with difficult customers or difficult situations such as complaints, returns when not warranted etc.

I like to work in a methodical and organised manner through using lists and keeping accurate records and logs so that I know where I am up to with my calls and customers and who I need to get back to and by what date etc. I think giving good customer service is very important and I like to ensure that I listen to my customer’s needs and requirements as well as being able to fulfil my duties as a Customer Service Assistant.

I am professional in my work, I pay great attention to detail and I remain calm and structured in my approach to my customers. I have gained enough experience to be able to deal with complaints and problem cases and I remain enthusiastic at all times.

I am now seeking more responsibility and feel that I am at a point where I can manage more customer accounts or manage a team of assistants and I am eager to continue progressing my career within customer services which I enjoy. I have achieved (any customer service awards internally or courses or anything that you are proud of).

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Writing an Administrative Assistant’s Personal Statement

Table of Contents

Administrative assistants play an important role in any organization. They are responsible for scheduling appointments, answering phones, managing emails, and providing administrative support.

The job of an administrative assistant requires good organizational skills, attention to detail, and the ability to multitask. Asides from your resume, a personal statement is a vital document employers typically require to determine your suitability for a job role. The  administrative assistant personal statement examples  in this guide will help you get started on the right note.

A personal statement is your chance to sell yourself to the employer and demonstrate your abilities, qualifications, and skill set. You’ll surely leave a lasting impression on the recruiting manager with a solid personal statement that details what you can offer to the company.

This article will take you through writing the perfect administrative assistant personal statement . 

What Is A Personal Statement?

A personal statement is a document you submit as part of your job application. It is a summary of your skills, qualifications, and capabilities . It details what you can offer an employer regarding your applying job. 

A good personal statement must convince the hiring manager that you’re a perfect fit for the role at hand. You may include your interests, life, and career goals. The personal statement is also a great way to demonstrate your written communication skills. This is because administrative assistants often interact with customers and other stakeholders via email. 

What to Include in an Administrative Assistant Personal Statement

For your statement to stand out, you must include some essential information. Here are some key details to include in an administrative assistant’s statement:

1. Relevant work experience

List any previous work experience relevant to the administrative assistant position you are applying for. This could include experience working in a similar role, handling office tasks, or using appropriate software or technologies.

2. Skills and Abilities

Highlight any skills and abilities that make you a strong candidate for the role. These could be proficiency in computer programs such as Microsoft Office, excellent communication skills, and the ability to multitask and prioritize tasks effectively.

3. Education and Relevant training

Include any relevant education or training you have received, such as a degree in business administration or a certificate in office management.

4. Personal qualities

In your statement, highlight any qualities that make you well-suited for the role of an administrative assistant. These could include strong attention to detail, a positive attitude, and working well in a team.

5. Career goals

Finally, include a brief statement about your career goals and how the role of an administrative assistant fits into your long-term plans.

How to Write an Administrative Assistant Personal Statement

Your statement should be written in a clear structure, with each section building on the point you made in the previous one. 

The following steps will guide your writing:

1. Begin with a Hook

Begin your statement with a brief statement that captures the reader’s attention. You may start by explaining why you are interested in the administrative assistant position and what makes you a strong candidate.

2. Highlight your relevant work experience

When listing your relevant work experience, include the names of the companies or organizations you worked. Also include your previous job titles, and a brief description of your responsibilities.

3. Mention your most unique skills and abilities

You might have several skills and abilities, but only mention those relevant to the administrative assistant position. Also include any skills that give you an edge over other job applicants, one that portrays your uniqueness. 

4. Highlight your personal qualities that make you stand out

This is where you sell yourself to the employer. Detail any unique qualities that will make you excel on the job. These may include strong attention to detail, a positive attitude, and working well in a team.

5.  Conclude

Bring your statement to a close by convincing the employer that you’re indeed the perfect fit for the job role. 

Administrative Assistant Personal Statement Examples

I am an experienced and organized administrative assistant passionate about using my unique skill set to provide exceptional service.

My career has been built on the commitment to providing excellent support services, which I have perfected through initiative and dedication. 

As a professional, I take pride in learning complex tasks while working efficiently under tight deadlines. I often display impressive problem-solving abilities by resolving issues related to day-to-day operations in a timely fashion. Additionally, I always strive to increase my productivity by exploring creative methods of executing my duties. 

My strong interpersonal skills allow me to interact easily with colleagues from diverse backgrounds and build meaningful relationships. Furthermore, I always ensure effective communication between all stakeholders, helping create a peaceful work environment. On top of that, I am skilled at negotiating favorable terms and achieving organizational objectives. 

Overall, my experiences and expertise make me an ideal candidate for any organization looking for competent and reliable administrative assistance.

I am an experienced and enthusiastic administrative assistant, passionate about utilizing my diverse skills to help organizations achieve their objectives. With my extensive knowledge, I juggle many tasks while working efficiently and effectively under pressure. I focus on delivering results on time with accuracy and attention to detail that is second to none. 

My technical proficiency includes computer use, data entry, record keeping, scheduling, filing, and other clerical duties. With these abilities and my commitment to learning new software applications, I offer a unique blend of energy and experience to any organization. 

Additionally, I strive to build strong relationships through my active communication skills and problem-solving abilities. I also have excellent interpersonal and organizational abilities.

I hope to be considered for this opportunity to serve as an administrative assistant in your organization.

I am an experienced and enthusiastic administrative assistant, eager to bring my organized and dedicated work ethic to any workplace. 

With a proven track record of handling clerical duties efficiently and accurately, I am confident I will become an essential part of your team. My drive is fueled by my creative problem-solving skills and willingness to take on complex tasks easily. 

Furthermore, I have excellent interpersonal relationship skills to collaborate effectively with colleagues while maintaining professionalism. I strive to improve processes within any organization and possess the organizational skills necessary for achieving streamlined operations. 

Additionally, I can easily prioritize tasks, reduce risks, and keep communication lines open between departments while maintaining confidentiality and topmost discretion. My dedication to superior customer service will be invaluable when interacting with clients or customers. 

Overall, I offer a unique combination of experience, energy, skill, and reliability that would make me an ideal addition to your office.

Administrative assistants are the backbone of every organization, as many things won’t function without them. When seeking the role of an administrative assistant, you must display your uniqueness. And capture the employer’s attention in a way no other person does.

A strong personal statement will set you apart from the competition. So it’s worth investing your time and effort to create a striking statement.

Abir Ghenaiet

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

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• CV and Cover Letter
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How to write a Customer Assistant CV (with example and template)

5 min read · Updated on July 30, 2024

Learn what should be in a CV for a customer service position

If you're a Customer Assistant looking for your next role in the customer service industry, having a well-written and formatted CV is a surefire way to get your foot in the door. Read on to find out how to write a Customer Assistant CV, what to include, plus a CV template and example CV for Customer Assistants in any field to use as inspiration for their next job application. 

What is a Customer Assistant CV?

A Customer Assistant CV is a document that provides a brief overview (in two A4 pages) of your skills, work experience, and qualifications. It's used when applying for a job in customer service, to help you land an interview. 

How to write a Customer Assistant CV

Since you're applying for a Customer Assistant position, it's likely that you have an appreciation for putting your best foot forward and doing the right thing. As a result, you know first impressions are everything. And your CV is no exception. Here is exactly what needs to go into your CV if you're applying for a role in customer service.

Name and contact details 

Always start your CV with your name and contact details. After all, you want to tell the prospective employer who you are and how to get in touch with you if they want to offer you an interview. 

Include your first name and surname only. There's no need for middle names. Then add your current job title or a title related to the role you're applying for. For example, you may choose:

Customer Assistant

Customer Service Assistant

Retail Assistant

Sales Assistant

In terms of contact details, include a phone number that prospective employers can reach you on during the day, your email address, and a link to your LinkedIn profile if you have one. You can also include your location. No need to include your full address. Town and city or county will suffice.

You do not need to include sensitive information like your age, date of birth, marital status, or nationality.

Personal statement

After your contact details comes your personal statement , otherwise known as your personal profile or professional summary. It's the part of your CV which provides potential employers with a short overview of you as a professional. It's approximately three to four sentences long, stating who you are, what you can offer a business, and your goals. 

In many ways, it's your elevator pitch and should not be confused with personal statements that are part of university applications. They are completely different.

Since you need to tailor your personal statement towards a Customer Assistant position, you should mention qualities and ambitions that align with this field. The vacancy's job advert will be a great source of inspiration when deciding what keywords and phrases to include. After all, you need to show that you have the essential qualifications and relevant skills. 

Customer service CV key skills

Next on your CV is a section dedicated to core competencies and key skills. Bullet point between nine and 12 customer service skills in your repertoire to show prospective employers what you have to offer. 

To really pack a punch, go through the job description and identify the key requirements that your skill set aligns with and reference them in this section. You will show the hiring manager you're a clear match for the position.

Essential customer service skills for your CV could include:

Attention to detail

Bilingual customer support

Building customer loyalty

Using chatbots

Complaint resolution

Critical thinking

Cross- and up-selling

Decision making

Interpersonal skills

Positive attitude

Problem-solving

Time management

Verbal and written communication

Employment history

Following your key skills is your work experience, which is typically the longest section of your CV. Your work experience should be listed in reverse chronological order. This means that you start with your latest position and work backwards through your career. 

For each role, detail your job title, the name of the company, the dates of employment, a short overview of the role, and three to five bullet points explaining your achievements. Do not exhaustively list your day-to-day responsibilities and duties. While this will give potential employers a decent overview of your experience, it doesn't set you apart from the competition.  

Again, look through the job description to identify the most sought-after requirements and see which points you align with. Then refer to them in your employment history by referencing your accomplishments. 

To really grab attention, support your accomplishments with numbers and statistics . For example, did you meet your call response target and, if you exceeded it, by how much? 

Education and qualifications

The next section on your CV details your education and qualifications . Like your employment history, list your education history in reverse chronological order, starting with your most recent accolade. 

For each qualification, list the institution or awarding body, the qualification title, and the completion date. 

You do not need to go further back than GCSE grade or equivalent. 

Customer Assistant CV template

If you're looking for a Customer Assistant job, here's a template to reference when writing your CV: 

Customer Assistant CV example

Customer service is a competitive industry, but using these CV tips and tricks should help you on your way to crafting a winning CV. If you want to make sure that your CV showcases your relevant skills and achievements, submit your CV for a free review for objective feedback.

Recommended reading:

How to tailor your CV to the job description

What is the best CV format to use for my job hunt?

How to make any job sound impressive on your CV

Related Articles:

The 9 best CV makers: compare top features & costs

How to demonstrate teamwork skills on your CV (with examples)

Writing a 16-year-old's CV: tips & examples

See how your CV stacks up.

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CV Examples Customer service

Customer service CV Example + Guide

Recruitment processes for customer service jobs are competitive, recruiters are looking for customer service professionals with proven skills as well as experience in customer service positions. Make it easy on them, craft a CV that gives them what they are looking for, stand out from the crowd and land more interviews.

• 1 How to write a customer service CV
• 1.1 Customer service CV Format
• 1.2 Customer service CV content
• 2 Customer service CV Example
• 3 Customer service CV structure
• 3.1 CV Header
• 3.2 CV Profile or Personal Statement
• 3.3 CV Work Experience
• 3.4 Customer service Skills
• 3.5 CV education section
• 3.6 Other sections

How to write an attention-grabbing customer service CV

An attention-grabbing customer service CV is one that enables recruiters and ATSs alike, to spot your communication and management skills as well as the most relevant roles in your career history, demonstrating how you have applied them as an active customer service team member or equivalent customer service positions.

One of the most common job hunting complaints is to be discarded before an interview even though you tick every requirement on the job post. This can only be due to 3 reasons:

• You didn't include the right words to showcase your work experience and other sections
• The format of your CV didn't highlight the right elements on your CV
• Your CV format wasn't readable by ATS

Therefore, an interview-winning customer service CV has the perfect balance between the right format and the right content . Here we cover them both:

Customer service CV Format

A great CV format for customer service professionals highlights the right elements providing a friendly reading experience for recruiters and hiring managers while ensuring that all of its content is available to be extracted by applicant tracking systems ATS, software broadly used in the first stages of a hiring process to automatically select candidates that most likely meet the position's criteria.

While ATS can scan CVs with many pages, humans prefer to read concise one page CVs, therefore when possible, you should consider keeping your CV under one page .

Make it easy for customer service recruiters to easily get the information they need from your CV, include clear headers , and choose a template that provides a good reading experience and allows you to highlight certain elements with bold, or other text enrichments. Check out many CV template options designed with these goals in mind.

Add elements that provide a visual break to an otherwise all-text document. This can be integrated elements of the design like colors, lines, backgrounds etc., a hard skills section with a graph determining your proficiency, icons on section headers, or a section with icons and text.

Carefully pick the content on your customer service CV

In the upcoming section , we will cover the recommended sections for a successful customer service CV, but here we want to emphasize the need to create targeted CVs and rewrite certain parts of your CV to match every customer service role you are applying to. This is true for most industries, but especially important for customer service workers since there is a lot of different ways to refer to similar tasks depending on many factors like location, company culture, etc. For example, a customer service manager can also be referred to as a customer success manager or a customer care lead, therefore is important to determine what are the customer service keywords we will use in the CV.

Prior to starting writing your customer service cover letter or CV, it is mandatory to carefully read the job description or descriptions where you are going to be applying to. Identify the role's explicit and implicit requirements , and make a checklist with them. You are now ready to start typing, make sure to mention every requirement on your checklist somewhere in your CV. Some requirements you can mention explicitly, others you will have to add examples to showcase them.

Not sure yet? Let us explain with an example: The customer service executive CV example we have included at the beginning of this guide, has been written to apply to a couple of customer service roles in Saas companies, here you can see their job descriptions as well as the checklist of requirements the candidate extracted from them before jumping into writing the customer service executive CV or customer service assistant CV.

Basic Qualifications

• Bachelor's degree in Business Administration, Journalism or equivalent
• 6+ years of experience working in a customer facing service delivery/technical account management role

Preferred Qualifications

• Experience as a customer service assistant and/or executive in a Saas environment
• Must possess excellent business judgment, and a practical, common-sense approach to getting things done
• Intense customer focus and ability to think out of box
• Exceptional verbal and written communication skills. Possess excellent judgement and strong attention to detail, problem solving, and a data-driven analytical approach
• Experience with JIRA or equivalent agile software and methodologies
• Well-honed troubleshooting skills at various levels of complexity
• Ability to think innovatively and creatively about complex and technical problems

Reporting to the Customer Service Manager, you will ensure excellent customer service delivered to both our customers and partners across every communication channel. You will manage a team of Customer Service Advisors to ensure productivity and delivery of service excellence. You will be a true ambassador for your team and for Bxxx while being a Customer Service expert and coach. Our Customer Service teams are important to our business and contribute to the growth of the organization across all lines of business, through customer engagement and expert product and service knowledge. This is a great opportunity for a Customer Service leader looking to further their career at Bxxxx.

What You'll Do

• You will set clear goals for Customer Service Advisors and manage their performance
• Monitor real-time workload and queues/backlog across all channels; reallocate team
• You will be the point of escalation for the team for customer complaints and IT related support resolution
• You will identify training needs, train Customer Service Advisors, and coordinate with the global training team for education
• You will share relevant customer insights with the wider management team and other operational departments and come up with solutions that can help us solve customer pain points, based on the insights gathered
• You will manage team attendance and report any discrepancies to Workforce Management
• You will lead Kaizen/continuous improvement efforts with the team to guarantee a high level of service
• You will work with global CS Supervisors to ensure consistency and understanding
• You will participate in meetings, workshops, and training to review service performance and receive additional information and updates to be communicated across the team

Explicitly mentioned requirements

Agile methodologies Knowledge and/or experience

+6 Years’ experience

Customer service experience with Saas

Business bachelor's degree

Experience dealing with customer complaints

Strong communication and customer service abilities and experience

troubleshooting skills

Creativity and Innovation

Experience identifying customer pain points

Experience managing teams in the customer service industry

Experience setting goals

Strong multitasking skills

Implicit requirements

Experience managing international teams

Hands-on professional

Experience in B2B customer service

Experience following up with goal completion

Tech Savvy individual, experienced with databases, MySQL and CRMs

E-commerce experience is a plus

After gathering this checklist, the candidate started to write the diferent sections of her CV with them in mind, crossing them as she include examples to showcase them in her CV.

Explicit -vs- implicit requirements

The second job description states that you'll be working with global CS supervisors, therefore, you can figure that having experience with teams internationally will probably be a nice thing to have on your CV.

From these 2 job descriptions we can extract that they are looking for a professional that isn't afraid of going beyond her/his "established duties" to satisfy customer needs and find solutions to reduce friction and increase customer satisfaction

Checking their product, we can see that both saas companies are focused on B2B solutions

the second job description focuses on setting goals for CS advisors under your management. It's common sense that goals aren't set in stone and never reviewed again. Goal tracking skills and methodology is evdiently required.

Even though only a few software skills are stated as requirements in the job description, a lot of the mentioned tasks, require the use of certain tools to organize and execute them properly, therefore the candidate will list all the tools she's worked with.

Ecommerce experience is a plus

One of the companies sells to e-commerce SMEs, therefore, experience in e-commerce will be highly valued, even though they don't state it in the job description.

Finally, before we dive into the structure of an executive or a customer service assistant CV, let's talk about the action verbs that customer service employees should be using on their CV. These verbs among others, send the message of a hands-on, creative, thoughtful, and loyal employee, trustworthy to represent the company in interactions with customers being able to mitigate poor customer experiences, and even transforming customer frustrations into compliments.

• Capitalized
• Consolidated
• Coordinated
• Established
• Facilitated
• Interpreted
• Outperformed

Customer service CV Example that stands out

Customer service CV structure

Regardless of the CV format, a good customer service resume should include the candidate's contact details with a one-liner that stands out, and lots of details about your customer service skills and experience in the work experience industry or field. The best way to showcase this last element is without any doubt an outstanding work history section along with a brief customer service CV profile .

So, without further ado, let's dive into each one of these elements:

Customer Service CV Header

The goal of the CV header is none other than to introduce your name and contact details to reach out to you. With the motto "less is more" in mind your customer service assistant CV Header should include at least the following elements:

• Your Name and surname
• A CV Headline or Job title, also known as a one-liner
• A phone number or work contact number
• A professional email address
• The geographic area where you are located or where you are looking for a job
• In the UK you shouldn't include a photo but if you are applying to customer service jobs in other locations it might be a good idea to include one

Here you can see some examples of good practices when writing your CS CV headline :

Experienced Saas Customer Service Professional

Customer service agent with extensive front line support experience

Sales-driven customer service advisor

IT customer service assistant with over 4 years of experience

Customer Service Professional

Front line support worker

Customer service Advisor

Customer service assistant CV

Surprisingly lots of job seekers use the words "curriculum vitae", "resume" or "CV" within their CV header, there is no need to do that, recruiters know what they are looking at, and make proper use of every space in your CV.

Customer Service CV Profile or Personal Statement

Despite being a very important section, the profile or personal statement, also taking names like CV introduction, executive summary, about me, etc. is a section broadly misused section by job seekers.

A customer service CV introduction should give recruiters some context on your career and how you are perfect for the position at hand . Briefly state what's your job title, how many years of experience you have, what are your most important skills, which type of work you specialize in, and above all, what sets you apart . Don't repeat information they can find in the work experience section, be unique and highlight your most impressive achievements.

Place this section on the top quarter, preferably right between the CV header and the work experience. It would be fair to think about this section as a shorter version of your cover letter, where you want to incentivize the reader to read the rest of your customer service executive CV and call you for an interview. At the end of the day, that is what a customer service cv profile should achieve.

Personal Statement

I am an experienced bilingual Customer Services Representative with over 12 years of experience providing customer service in B2C and B2B in retail, e-commerce, and Saas industries. I am highly committed to building customer relationships through meaningful communications, driving client satisfaction while boosting sales. Throughout my experience in customer care and sales positions, I have developed skills to quickly identify customer needs, allowing me to provide the right message and help, adapting my tone to build customer trust and provide the right upselling opportunities. Throughout my extensive experience in customer services and sales roles, I have also developed strong multi-tasking and team management skills. I am a Saas passionate, therefore, I am seeking a customer success position in a fast-growing Saas company.

I studied international business administration at ILCI Business School while I working at Fnac as an in-store Customer service assistant. Besides being my career starting point, it was a customer service resume builder that allowed me to jump to OVH's call center first in Paris and then in Dublin, where I was a Customer Care Representative for many European markets. After that, I worked as a B2C Customer Support Agent for Simple Real State, 360º Saas marketing platform helping individual homeowners navigate property sales and/or rental. My last job has been as a B2B Customer Success Manager at Hiragana, a hotel booking engine.

The second example is just a summary of the candidate's job history, and while it provides some insightful information, lacks context and relating it to the job at hand.

Work Experience section

By listing your most recent and related experiences you can showcase how have you previously applied your skills , this is true whether you have proven experience in customer support departments, or you have other types of experience. If that's your case, focus on experiences and tasks with most customer service transferrable skills.

List the most recent 3 or 4 experiences, focusing on those most relevant for the job at hand. If you have a longer career, you don't need to list all your working history on your CV, instead, include a link with a call to action to visit your Linkedin profile and/or your online CV .

Besides the company name, position you had, and the dates, make sure you include a description for each one of your work experiences on your CV. Remember, this is the place to showcase your ability to provide users with assistance, deliver meaningful customer experiences and deal with stressed customers, etc. as well as mentioning the most especially achievements, quantifying them with numbers when possible.

Here you can see an example:

WORK EXPERIENCE

07/2016 - 08/2018

B2C Customer Support Agent | Simple Real State, Manchester

360º Saas marketing platform helping individual homeowners navigate property sales and/or rentals. I joined an early-stage customer support team of 5 and left a highly efficient CRM team with more than 20 agents providing assistance to more than 30K paying customers across more than 220 real estate markets in the UK, the US, Australia, the EU, and northern Africa.

• Deal with incoming customer requests ensuring effective guidance and prompt issue resolution
• Constant follow-up with clients with open support tickets and stakeholders avoiding client frustration and escalation to complaints and unhappy customers
• Conduct periodic client outreach to ensure customer satisfaction and feedback
• Contribute to building some of the company's official customer service procedures

Besides exceeding KPI goals, my biggest achievement was the constant recognition of teammates across different teams including the product and engineering, which I helped, providing constant client feedback resulting in the adoption of more than 20 new features in production.

02/2013 - 06/2016

Customer Care Representative | OVH, Dublin

OVH is Europe's largest cloud services provider. I provided online customer service for a wide range of services targeted to ensure an excellent online presence to individual customers and SMEs in the EU market. I started providing call support for the French Speaking market but soon moved to a cross-channel team providing French & English customer services to clients in 30+ Countries. My tasks were:

• Provide call, chat, and email support to 1.6M customers using a powerful CRM
• Spot cross-selling and upselling opportunities providing thoughtful recommendations
• Mitigate customer complaints and create feedback reports for product managers
• Review interaction reports with the client success manager to spot opportunities to improve
• Assist in the CRM migration to comply with the GDPR in all cross-channel client interactions

While at OVH, the following achievements made me especially proud:

• I was offered the Customer Care Area Manager position

01/2009 - 12/2012

In-store Customer service assistant | Fnac, La Défense, Paris

As a part of a team of 20 customer care agents, reporting to the store customer service manager, I provided assistance to store customers in a store with over €18M in monthly revenue. My key responsibilities were:

• Provide guidance and processing returns and refunds on applicable goods and purchases
• Provide assistance with vouchers, gift cards, and credit management
• Deliver store pick ups for e-commerce clients providing cross-selling and upselling

I took part in more than 7 mystery shopping campaigns and I always exceeded company expectations for excellent in-store customer service as a key differentiator from competitors.

• 08/2018 - 05/2022 | B2B Customer Success Manager - Hiragana Booking Engine, London
• 07/2016 - 08/2018 | B2C Customer Support Agent - Simple Real State, Manchester
• 02/2013 - 06/2016 | Customer Care Representative - OVH, Dublin
• 01/2009 - 12/2012 | In-store Customer service assistant - Fnac, La Défense, Paris
• 02/2006 - 01 /2009 | English Teacher - Freelancer
• 05/2008 - 09/2008 | Waitress - Croc' & Gourmandises

Including customer service skills in CV

We have been emphasizing the need to showcase your skills in action in your CV from the beginning of the article, you've highlighted your most important skills in your personal statement, going into the specifics about your knowledge and skills on certain tasks, techniques, and tool usage on your work experience descriptions.

So, should you list your skills in a separate section? While hard skills can be listed in your CV in a list whether this includes graphics to quantify your domain or simply listing them. Examples of hard skills for a customer service agent cv are specific software skills, language skills, and certain methodologies or customer care common processes like call reviews, consultive sales, etc.

Soft skills , on the other hand, shouldn't be listed in your CV, instead, you should exemplify the use of your soft skills in action, preferably in the workplace, in previous experiences in customer care. There is an exception to this: if you have limited customer service experience, you can list soft skills, as long as you describe them or give specific examples.

Examples that showcase really valuable soft skills on a customer service agent CV include Your communication skills, especially the ability to listen, empathize and read customers in order to anticipate their needs, the resilience and capacity of staying calm in front of the adversities, the creativity to always suggest new solutions, the ability to taking feedback, etc.

Check out the following example to better understand how to list soft skills on a customer service CV if you are a candidate without customer service work experience:

Soft Skills section example:

• Throughout my career I've successfully used CRM software like Salesforce, SALESManago, Intercom Zendesk, Zoho desk, just to mention some and I am also proficient with relational database and SQL.
• Whenever I'd be part of a team project in school or university I was almost always chosen by my classmates to present in public, and when I kickstarted my career in this skill has been really helpful
• Prioritization is an essential skill when you deal with customer issues and complaints. Especially in B2B customer service, reaching out to customers to provide updates on opened tickets is crucial, in order to perform these updates, I have found that a combination of the right tools, organization skills and being meticulous is essential.
• Transform customer complaints into compliments is something is an ability I have developed over my experiences, from my early years when I was a waitress to my B2B customer success manager role. Clients want 1- To be listened and taken seriously, and 2- they want their problem solved. So just by staying calm, listening and identifying customer needs, I have been able to de-escalate complex situations even turning them into compliments.
• Great communication skills
• Great time-managing skills
• Great problem-solving skills

The education section

The formal education section should be short and sweet, check out the following example to get some ideas on what to do and what not to do:

Don't mix this section with short-term courses and workshops, if you want to include relevant courses and workshops, include them in a new section under the name of "Complementary education"

Formal Education

09/2007 - 06/2011 | International Business Administration ILCI Business School

Complementary Education

• Marketing Automation Certificate - Sales Manago - 2021
• Trailhead Academy - Salesforce - 2021
• Masterclass Win Workplace Negotiations by Chris Voss - 2020
• 09/2007 - 06/2011 - International Business Administration | ILCI Business School

Additional sections

There isn't a limit of sections to include on your CV, the only limit is their relevance. If a section makes sense to showcase your ability with certain skills on your checklist, go ahead and include it. For example, the " Hobbies and Interests " section, can contain extracurricular activities showcasing your leadership skills, etc. The same happens with " Volunteer experience " it often is a good way to show that you care for the community while highlighting your work ethic as well as your organization and communication skills.

Another section that you should probably consider including in your CV is your language skills , not everybody speaks more than a language, so this can always set you apart and it doesn't take up much space on your CV.

Should I include the references on my CV?

If you've got space, it isn't a bad idea to include a section with a couple of references, including their names and positions, don't include their contact details on your CV, just a short message stating that you can provide it under request.

Montse Lorente

Coach & recruiter @ kaelon.co and co-founder @ cvonline.me

Customer Service Resume Summary Examples

Customer Service Resume Summary Example #1

I have 15 years of customer service experience. I am conscientious, hardworking, great in a team or as an outgoing individual and always ready for a challenge.

Customer Service Resume Summary Example #2

A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, sales, and customer service in the Banking and Retail Industry.

Customer Service Resume Summary Example #3

Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency.

Customer Service Resume Summary Example #4

Providing outstanding customer service skills, problem solving and well organized. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction.

Customer Service Resume Summary Example #5

Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.

Customer Service Resume Summary Example #6

I have extensive customer service and technical support experience in a call center for 4 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Customer Service Resume Summary Example #7

A Customer Service Assistant with years of experience in a fast-paced corporate environment combining award-winning customer service with the ability to prioritize heavy workload on a daily basis.

Customer Service Resume Summary Example #8

Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues & clients/guests. Possessing the ability to multi-task and prioritize a complex workload under time constraints.

Customer Service Resume Summary Example #9

Excellent interpersonal and communication skills, both verbal and written. An ability to handle highly confidential material on a regular basis. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have.

Customer Service Resume Summary Example #10

To work for a progressive firm in a motivating and challenging environment that provides opportunities to grow and utilize my potential, and to achieve the organisationʼs goal while achieving my own. Strong stakeholder management, negotiation skills and problem solving attitude aids in achieving targets and fostering long-term customer relationships.

Customer Service Resume Summary Example #11

Hamza is someone who is able to consistently deliver a high level of performance in any job role; He has the ability to understand a customer's needs & wants and start directly to create satisfactory solutions.

Customer Service Resume Summary Example #12

A polite, enthusiastic and compassionate Customer Service Officer with over four years of experience in providing exemplary customer support in a busy environment.

Customer Service Resume Summary Example #13

A seasoned team player and high-capacity problem solver with a solid track record in customer service, providing solutions to customers and preparation of accurate documentation.

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CV examples

Customer Service CV

Shannon, a seasoned customer service professional, has selected the Cambridge template. After having worked in a series of customer-focused roles, this CV example showcases Shannon's ambition to find a senior role within the industry.

"Motivated and detail-orientated customer service professional with 10+ years of experience in leading teams in fast-paced environments. Track record of success in coaching, motivating, and guiding teams to achieve both business and personal career goals."

Table of contents

How to Write a Customer Service CV (Tips and Examples)

The customer service field has seen tremendous growth and provides abundant job possibilities. From retail stores to call centres, hospitality, and more, personnel must offer exceptional service and make sure customers are happy with their business. You play an essential role in the organisation with the aim of keeping customers satisfied while supporting the sales process.

Regardless of your experience, it is challenging to create a good CV that impresses recruiters and hiring managers. In today's world, appearances count for a lot, but several factors must be considered. They include content, writing strategy, format, template, and additional career-related documents. To increase your chances of success, we suggest you tailor your CV to a job description while ensuring it is applicant tracking system (ATS)-friendly .

Explore our CV templates to help you finish your application and apply with well-designed career documents.

Customise this customer service CV

Customer service cv example.

Download this customer service CV sample

Shannon, a Customer Service Team Leader, has selected the Cambridge template in this example. After working in customer-focused roles, this professional CV example and template highlight Shannon's ambition to find a senior position within the industry.

Interested in a cover letter? See our matching customer service cover letter example to help you streamline your application.

What to include in a customer service CV?

Customer service is all about supporting your customers before and after to ensure an enjoyable experience with your brand or service. When writing a CV, it is essential to focus on the skills and qualities that make you an ideal candidate, similar to a secretary position. In addition, highlight your ability to support, interact and help others professionally.

The core CV sections typically include your personal profile, work experience, education, and key skills that target and align with your career goals. For more advice, see the article on how to improve your CV .

Focus on the skills and experience you have that are relevant to the role. Remember to be industry-specific and research the relevant terms associated with customer service. Adapting your CV to a specific role increases your chances of landing more interviews. Ultimately, recruiters or hiring managers want to see how and why you are the best candidate for the position. If you've got previous experience with from a web-chat job or excel in providing exceptional customer service working from home, make sure you highlight this in your CV.

How to write a personal profile for a customer service CV

A compelling personal profile , also known as a personal statement, should demonstrate your experience and soft skills, specifically showcasing why you are the right fit for the role. This section is your first opportunity to impress a recruiter with your customer service knowledge or experience. Therefore, this brief elevator pitch should accurately reflect your current motivations and objectives.

When describing yourself in this section, pay close attention to your sentences' structure, key phrases, and conciseness. To strengthen your writing further, use action verbs throughout your CV to demonstrate how you are proactive and accomplish objectives or tasks.

Customer service CV personal profile example

Motivated and detail-orientated Customer Service Team Manager with 10+ years of experience leading teams in fast-paced environments. Track record of success in coaching, motivating and guiding teams to achieve business and personal career goals. Equipped to optimise internal processes by transforming insights into strategic business actions with strong problem-solving, communication, and interpersonal skills.

Customer Service Advisor CV personal profile example

Seasoned Customer Service Advisor with over 6 years of experience navigating complex customer inquiries and resolving issues promptly. Recognised for leading high-performing teams and fostering a culture of exceptional service delivery. Adept at analysing trends to propose innovative strategies for enhancing customer satisfaction and loyalty. Seeking to leverage exceptional communication and problem-solving skills to ensure seamless customer interactions while maintaining a strong focus on efficiency and quality.

Customer Service Assistant CV personal profile example

Energetic Customer Service Assistant with 3 years of experience, passionate about delivering top-notch assistance to customers. Adept at multitasking and handling diverse customer needs in a dynamic environment. Known for exceptional organisation skills and attention to detail, ensuring accuracy in handling customer inquiries and transactions. Quick to learn and eager to contribute positively to team success through a collaborative approach and a strong commitment to providing excellent service.

Customer Service Part-time CV personal profile example

Proactive Customer Service Part-time Professional with 1 year of experience. Eager to apply a customer-centric approach gained from previous experiences in providing support and resolving issues effectively. Possesses a strong work ethic and commitment to delivering exceptional service, balancing flexibility with reliability in meeting the demands of clients. A quick learner with a passion for contributing positively to a team while acquiring new skills and experiences in a customer-facing environment.

Customer Service Internship CV personal profile example

Ambitious Customer Service Intern seeking to land a job as a Junior Customer Service professional. Adept at leveraging theoretical knowledge in customer relations to contribute effectively within a team. Seeking to apply excellent communication skills and a proactive attitude in assisting with customer inquiries and support tasks. Enthusiastic about absorbing insights, honing skills, and gaining practical experience to lay a solid foundation for a successful career in customer service.

What skills to put on a customer service CV

To succeed in related customer service roles, such as a shop assistant or call centre agent, job seekers need solid communication abilities, ability to adapt, and know-how of company and product value. Having the right skills can benefit your CV, even if you lack experience or if you’re applying for a more experienced role, such as a Customer Service Manager.

Your CV should include a mixture of hard, soft, and transferable skills. Hard skills are measurable and easily defined, while soft skills describe personal qualities and traits. Transferable skills are gained throughout your personal and professional life. If you’re new to the job market, a recent graduate, or have little experience, consider creating a skills-based CV .

Below are examples of skills to include on your CV, and you can get more insight into how to add skills to your CV.

Examples of soft skills:

Adaptability

Communication

Effective listening

Decision-making.

Examples of hard skills:

Customer service skills

Sales and marketing

Team management

Product knowledge.

Examples of transferable skills:

Problem-Solving

Time-management

Collaboration.

Discover more skills by reading our cashier CV example article.

How to write work experience on a customer service CV

List your relevant experience and research the job you are targeting. Use action verbs and keywords from a job posting to summarise your duties. We suggest aiming for three to six lines to describe your work responsibilities and measurable achievements. Thus, structuring your work experience section like this ensures you create an eye-catching and effective CV.

Explore our hairdresser, cabin crew member , or bartender CV example articles for more inspiration.

When writing your CV, list your most recent experience. Additionally, if you have experience over 15 years old, we suggest leaving them out and highlighting the transferable skills developed within that role within the additional experience section of your CV instead. For more tips on how to write this section, refer to our work experience guide .

Examples of work experience for a customer service CV:

Customer Service Team Leader, Microsoft, UK, London, 2020-2022

Directed and supported a team of 15 customer service representatives in managing a diverse client portfolio of 50+ accounts within the Dynamics CRM framework. Conducted extensive market research to identify evolving customer needs, adapting sales strategies to better cater to these requirements. Cultivated robust client relationships through proactive communication, frequent follow-ups, and swift responsiveness to client inquiries and concerns. Collaborated with the marketing department to develop and execute customer-centric campaigns aimed at enhancing client engagement and satisfaction.

Led the acquisition of new B2B clients, contributing significantly to a noteworthy £1.2 million increase in sales revenue within the inaugural year.

Consistently surpassed monthly and quarterly sales targets, exceeding benchmarks by an average of 20%, resulting in increased customer satisfaction and retention rates.

Conducted product demonstrations and tailored training sessions that led to a substantial 30% increase in client product adoption rates.

Customer Service Advisor, Amazon UK, 2015 - 2023

Managed a diverse portfolio of national accounts generating annual revenues exceeding £20 million, focusing on delivering exceptional customer service and support to key clients within Amazon UK. Improved collaboration between regional account managers to ensure consistent service delivery, aligning actions with customer service objectives.Analysed customer feedback and market trends to devise strategies that enhanced customer experience and satisfaction. Provided guidance and mentorship to a team of account coordinators and analysts to achieve service-orientated goals.

Achieved a remarkable annual revenue growth of 15% by implementing customer-centric service plans and initiatives, resulting in improved customer loyalty and retention.

Successfully negotiated and maintained high-value contracts, resulting in a 25% increase in overall customer satisfaction scores across the national account portfolio.

Implemented customer-focused operational changes, leading to a 40% increase in client satisfaction scores and increased positive feedback.

Customer Service Representative, Global Enterprises Inc., London, 2018-2021

Managed client relationships within the Dynamics CRM framework, focusing on providing exceptional customer service and exceeding client expectations. Conducted continuous customer research to adapt sales approaches and identify opportunities to enhance the overall customer experience. Prioritised proactive and empathetic communication to address client inquiries promptly and effectively. Conducted product demonstrations and tailored training sessions to ensure seamless product adoption and customer satisfaction.

Instrumental in acquiring new B2B clients, contributing significantly to generating £1.2 million in sales revenue within the initial year.

Achieved an average 25% increase in client satisfaction scores through personalised and attentive customer service, fostering long-term client relationships.

Conducted training sessions resulting in a substantial 35% increase in product adoption rates among clients, leading to increased customer loyalty and repeat business.

Remember to tailor your CV to be job-specific and refer to the role requirements on the job post to make your work experience relevant.

How to write a customer service CV with no experience

If you have little to no work experience, highlighting your relevant qualifications and certifications in customer service can effectively demonstrate your transferrable skills on your CV. Shift the attention from work experience to your relevant qualifications and certifications and place them at the top of your CV.

If you’re a school leaver , we suggest highlighting your A-levels, GCSE, or equivalent qualifications in English and sciences. Usually, a university degree may not be necessary, but employers would expect you to hold customer service-related qualifications, such as a Customer Service NVQ or BTEC in the UK. To learn more, read on how to create a skills-based CV .

Example of customer service CV with no experience:

Customer Service Intern, Boots UK, London, UK, 2022-2023

Collaborated closely with the customer service team, managing client inquiries and providing assistance to ensure customer satisfaction. Conducted research to identify emerging needs and preferences of clients, contributing insights to refine customer service strategies. Actively engaged in client interactions, responding promptly to inquiries and resolving issues to maintain high customer satisfaction.

Assisted in the onboarding of 10 new clients, supporting the initial stages of client acquisition and contributing to the growth of customer engagement.

Contributed to the improvement of customer service processes by suggesting and implementing innovative ideas during team meetings.

Participated in training sessions, absorbing knowledge and developing practical skills to enhance customer interactions.

How to write additional experience for a customer service CV

Customer service is a broad industry. Use this to your advantage and mention the various skills, duties, and tasks involved in this sector. An ideal customer service manager should have a wide range of experience to be successful. In addition to the core skills and knowledge required for the role, try listing additional courses and certificates on a CV to boost your chances of success further.

Use the additional experience section to highlight experiences that might be short-term or outdated. Try to include key responsibilities, achievements , and experiences within volunteer roles or previous employment where you had to supervise, manage or work within a team. If you need more inspiration, you can add hobbies and interests to your CV.

How to list education on a customer service CV

In the UK, you are not required to undergo higher education to achieve a customer service manager role, nor as an assistant. Yet, it is crucial to complete secondary or tertiary education and have GCSE qualifications. Most recruiters are less concerned with qualifications or certificates for this role. Instead, they focus on possessing good hands-on experience and relevant skills or qualities to perform in a role.

When structuring education on a customer service CV, we suggest following a chronological CV format to make your application professional and easy to read. The details you should include in your education section are straightforward. Just mention the name of the school, its location, date of graduation, and the degree/diploma/certificate obtained. This should suffice for a customer service CV as far as hiring managers and recruiters are concerned.

Examples of education for a customer service CV:

Customer Experience Management, University of Manchester, 2020

BA (Hons) in Hospitality and Customer Relations, London School of Economics and Political Science

Business Administration, University of Edinburgh, 2021

For those without experience, highlight relevant qualifications or other experience to make your application appear more substantial. Refer to our graduate article if you need more ideas on improving your CV.

Key takeaways

It’s time to wrap up and summarise the essential points from this guide to writing a winning customer service CV. The key it to keep your CV tailored, relevant, and specific to your target job's needs. See our final key takeaways below:

Next steps?

When you're short on time and need a rapid CV turnaround, our expert team can handle the entire process with pre-prepared, stylishly formatted CV and cover letter templates . Explore our easy-to-use CV Builder with a job finder tool for navigating the job market effortlessly. We help structure winning applications, including top-notch customer service CVs, to land your dream role. To find out more about this, consult our CV Writing Service team.

Discover our modern CV article to ensure you stay ahead of the competition!

Looking to create a professional CV?

What education should you have to apply for a customer service position.

Depending on the industry, most applicants need GCSEs and secondary education for all customer service assistant roles. However, for higher-level roles such as store manager, you may be asked to have a higher education qualification or certificates to support your application. Nowadays, there are an increasing number of work from home jobs in customer service, which do not require further education and are very flexible. Learn more about remote and hybrid working opportunities .

How should you describe customer service skills on a CV?

Ensure this section is actionable and demonstrates how these skills relate to your job and responsibilities. For example, when describing customer service skills on a CV, you must focus on what experiences or tasks you have completed that make you competent and skilled for the role. Back your descriptions up with evidence and support your claims.

How should you say that you have customer service experience?

Provide an example of how you performed excellent customer service or demonstrated competencies for the role. Refer to the relevant skills and qualities listed in this article and the keywords and requirements in the job posting. It may be better to emphasise transferable and soft skills, as these can be acquired more easily.

What are the top 5 customer service soft skills on a CV?

The main qualities of customer service revolve around three Ps: professionalism, patience, and a people-orientated approach. As for the CV skills, we suggest including the following:

Problem-solving

Conflict resolution

Time management.

Refer to how to add soft skills to a CV for more details.

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CV personal statement examples

If you want to secure job interview, you need a strong personal statement at the top of your CV.

Your CV personal statement is a short paragraph which sits at the very top of your CV – and it’s aim is to summarise the benefits of hiring you and encourage employers to read your CV in full.

In this guide I have included 17 CV personal statement examples from a range of professions and experience levels, plus a detailed guide of how to write your own personal statement that will get you noticed by employers

CV templates 

17 CV personal statement examples

To start this guide, I have included 10 examples of good personal statements, to give you an idea of how a personal statement should look , and what should be included.

Note: personal statements are generally used by junior candidates – if you are experienced, check out our CV profile examples instead.

Graduate CV personal statement (no experience)

Although this  graduate has no paid work experience, they compensate for it by showcasing all of the skills and knowledge the have gained during their studies, and demonstrating how they apply their knowledge in academic and personal projects.

When you have little or no experience, it’s important to draw out transferable workplace skills from your studies and extracurricular work, to showcase them to employers.

Graduate CV personal statement (part time freelance experience)

This candidate has graduated with a degree in biochemistry but actually wants to start a career in digital marketing after providing some digital freelance services to fund their studies.

In this case, they haven’t made much mention of their studies because they aren’t relevant to the digital marketing agencies they are applying to. Instead they have focused their personal statement around their freelance work and passion for the digital field – although they still mention the fact they are degree educated to prove their academic success.

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School leaver CV personal statement (no experience)

This candidate is 16 years old and has no work experience whatsoever, but they compensate for this by detailing their academic achievements that relate to the roles they are applying for (maths and literacy are important requirements in finance and accountancy roles).

They also add some info on their extracurricular activities and school work-placements, to strengthen this student CV further.

    Top tips for writing a CV personal statement

• Thoroughly research the jobs and companies you are planning to apply for to identify the type of candidate they are looking for – try to reflect that in your personal statement
• Don’t be afraid to brag a little – include some of your most impressive achievements from education, work or personal life
• Focus on describing the benefits an employer will get from hiring you. Will you help them to get more customers? Improve their workplace? Save them time and money?
• If you have no work experience, demonstrate transferable workplace skills from your education, projects, or even hobbies

School leaver CV personal statement (part time experience)

Although this person has only just left school, they have also undertaken some part-time work in a call centre alongside their studies.

To make the most of this experience, they have combined their academic achievements with their workplace exposure in this personal statement.

By highlighting their GCSE results, summer programme involvement, work experience and expressing their ambitions to progress within sales, this candidate really makes an appealing case for hiring them.

College leaver CV personal statement (no experience)

This candidate has left college with good grades, but does not yet have any work experience.

To compensate for the lack of workplace exposure, they have made their A level results prominent and highlighted skills and experience which would benefit the employers they are targeting.

Any recruiter reading this profile can quickly understand that this candidate has great academic achievements, a passion for IT and finance and the ability to transfer their skills into an office environment.

College student CV personal statement (freelance experience)

As this student has picked up a small amount of freelance writing work during their studies, they have made sure to brag about it in their personal statement.

They give details on their relevant A level studies to show the skills they are learning, and boost this further by highlighting the fact that they have been applying these skills in a real-life work setting by providing freelance services.

They also include key action verbs that recruiters will be looking for , such as creative writing, working to deadlines, and producing copy.

Academic CV personal statement

Aside from junior candidates, the only other people who might use a personal statement, are academic professionals; as their CV’s tend to be more longer and detailed than other professions.

This candidate provides a high level overview of their field of study, length of experience, and the roles they have held within universities.

School leaver CV personal statement with and sports experience

Although this person has no work experience, they are still able to show employers the value of hiring them by selling their other achievements and explaining how they could benefit an organisation.

They expand on their sports club involvement to demonstrate their teamwork, leadership skills, communication and motivation, which are all important traits in the workplace, and will be looked upon favourably by recruiters and hiring managers.

They also draw upon their future plans to study business studies and take a part time job, to further prove their ambition and dedication.

History graduate CV personal statement

This history graduate proves their aptitude for both academic achievement and workplace aptitude by showcasing valuable skills from their degree and voluntary work.

They do this by breaking down the key requirements for each and showing how their skills could be beneficial for future employers, such as listening, communication, and crisis management.

They also describe how their ability to balance studies alongside voluntary work has not only boosted their knowledge and skills, but also given excellent time management and organisational skills – which are vital assets to any employer.

Law graduate CV personal statement

This legal graduate makes the most from their work university work placements by using it to bulk out the contents of their CV personal statement.

They include their degree to show they have the necessary qualifications for legal roles, which is crucial, but more importantly, they showcase how they applied their legal skills within a real-life work setting.

They give a brief overview of the types of legal professionals they have been working alongside and the type of work they have been carrying out – this is all it takes to get the attention of recruiters and show employers they have what it takes to fulfil roles in the legal sector.

Medical student CV personal statement

This medical student proves their fit for the role by showcasing the key skills they have gained from their studies and their work experience placements.

In just these few sentences, they are able to highlight the vast amount of experience they have across different disciplines in the industry, something which is particularly important in the medical sector.

As they have not graduated yet and are still studying, they have provided proof of their most recent grades. This can give the recruiter some indication as to the type of grade they could be graduating with in the near future.

Masters student CV personal statement

This masters student has started by specifying their area of study, in this case, accounting, and given details about the specific areas of finance they are most interested in. This can hint towards their career goals and passions.

They have then carefully listed some of the key areas of accounting and finance that they are proficient in. For example, business finance, advanced corporate finance and statistics.

They have also outlined some of the transferable skills needed for accounting roles that employers will be looking out for, such as communication, attention to detail and analytical skills.

Finance student CV personal statement

As this finance student has recently undertaken some relevant work experience, they’ve made sure to shout about this in their personal profile.

But more than this, they have included a list of some of the important finance skills they gained as a result of this work experience – for example, financial reporting, processing invoices and month-end reconciliations.

Plus, through power words and phrases such as ‘prevent loss’ and ‘ improve upon accuracy and efficiency’, they have also showcased how they can apply these skills in a workplace setting to benefit the potential employer.

Internship  CV personal statement

This digital marketing professional has started their personal profile by outlining their most relevant qualifications and work experience, most notably their freelance role as a content manager.

They have also provided examples of some of the key marketing skills that potential employers might be looking for, including very detailed examples of the platforms and tools they are proficient in – for example, LinkedIn, Twitter and Pinterest.

They have then closed their statement by giving a detailed description of the type of role or opportunity they are looking for. In this case, an in-house position in a marketing company.

Graduate career changer personal statement

Switching careers as a graduate can be tough. Especially when it comes to writing a personal statement that will attract employers in your new chosen field.

This candidate is looking to move from history teaching into journalism, so they have created a statement which briefly mentions their current workplace, but mainly focuses on highlighting transferable skills which are relevant to journalism. They achieve this by discussing the writing skills they use in their current role, and mentioning their hobby of writing – including some publications they have been featured in for extra brownie points.

Business management graduate personal statement

This business management proves their ability to work within a junior business management position by swiftly highlighting their impressive degree (to ensure it is not missed) and summarising some of the real-life experience they have gained in management during their university placements and volunteering. They do not let their lack of paid work experience, stop them demonstrating their valuable skills.

PhD graduate

PhD graduate roles attract a lot of competition, so it’s important that your CV contains a personal statement that will quickly impress and attract recruiters.

This candidate provides a short-but-comprehensive overview of their academic achievements, whilst demonstrating their exceptional level of knowledge in research, languages and publication writing.

By highlighting a number of skills and abilities that are in high-demand in the academic workplace, this CV is very likely to get noticed and land interviews.

How to write a personal statement for your CV

Now that you’ve seen what a personal statement should look like and the type of content it should contain, follow this detailed guide to one for your own CV – and start racking those interviews up.

Guide contents

What is a CV personal statement?

Cv personal statement or cv profile, personal statement format, what to include in a cv personal statement.

• Personal statement mistakes

How to write persuasively

A personal statement is a short paragraph at the top of your CV which gives employers an overview of your education, skills and experience

It’s purpose is to capture the attention of busy recruiters and hiring managers when your CV is first opened – encouraging them to read the rest of it.

You achieve this by writing a tailored summary of yourself that explains your suitability for the roles you are applying for at a very high level, and matches your target job descriptions .

One question candidates often ask me is , “what is the difference between a personal statement and a CV profile?”

To be honest, they are almost the same – they are both introductory paragraphs that sit at the top of your CV… but there are 2 main differences

A personal statement tends to be used more by junior candidates (graduates, school leavers etc.) and is relatively long and detailed.

A CV profile tends to be favoured by more experienced candidates , and is shorter in length than a personal statement.

Note: If you are an experienced candidate, you may want to switch over to my CV profile writing guide , or example CV profiles page.

To ensure you grab recruiters’ attention with your personal statement, lay it out in the following way.

Positioning

You need to ensure that your personal statement sits at the very top of your CV, and all of it should be totally visible to readers, without the need to scroll down the page.

Do this by reducing the top page margin and minimising the space taken up by your contact details.

This will ensure that your whole personal statement can be seen, as soon as your CV is opened.

We have a Word CV template which can help you to get this right.

Size/length

Your personal statement needs to contain enough detail to provide an introduction to your skills and knowledge, but not so much detail that it bores readers.

To strike the right balance, anything between 8-15 lines of text is perfect – and sentences should be sharp and to-the-point.

As with the whole of your CV or resume , your personal statement should be written in a simple clean font at around size 10-12 to ensure that it can be read easily by all recruiters and employers.

Keep the text colour simple , ensuring that it contrasts the background (black on white is best) and break it into 2 or even 3 paragraphs for a pleasant reading experience.

It should also be written in a punchy persuasive tone, to help you sell yourself and increase your chances of landing interviews , I cover how to do this in detail further down the guide.

Quick tip: A poorly written CV will fail to impress recruiters and employers. Use our quick-and-easy CV Builder to create a winning CV in minutes with professional CV templates and pre-written content for every industry.

Once you have the style and format of your personal statement perfected, you need to fill it with compelling content that tells recruiters that your CV is worth reading.

Here’s what needs to go into your personal statement…

Before you start writing your personal statement, it’s crucial that you research your target roles to find out exactly what your new potential employers are looking for in a candidate.

Run a search for your target jobs on one of the major job websites , look through plenty of adverts and make a list of the candidate requirements that frequently appear.

This research will show you exactly what to include in your personal statement in order to impress the recruiters who will be reading it.

Education and qualifications are an important aspect of your personal statement, especially if you are a junior candidate.

You should highlight your highest and most relevant qualifications, whether that is a degree, A levels or GCSEs. You could potentially go into some more detail around modules, papers etc. if they are relevant to the roles you are applying for.

It’s important that you discuss the experience you have gained in your personal statement, to give readers an idea of the work you are comfortable undertaking.

This can of course be direct employed work experience, but it doesn’t have to be.

You can also include:

• School/college Uni work placements
• Voluntary work
• Personal projects
• Hobbies/interests

As with all aspects of your CV , the content should be tailored to match the requirements of your target roles.

Whilst discussing your experience, you should touch upon skills used, industries worked in, types of companies worked for, and people you have worked with.

Where possible, try to show the impact your actions have made. E.g . A customer service agent helps to make sales for their employer.

Any industry-specific knowledge you have that will be useful to your new potential employers should be made prominent within your personal statement.

For example

• Knowledge of financial regulations will be important for accountancy roles
• Knowledge of IT operating systems will be important for IT roles
• Knowledge of the national curriculum will be important for teachers

You should also include some information about the types of roles you are applying for, and why you are doing so. Try to show your interest and passion for the field you are hoping to enter, because employers want to hire people who have genuine motivation and drive in their work.

This is especially true if you don’t have much work experience, as you need something else to compensate for it.

CV personal statement mistakes

The things that you omit from your personal statement can be just as important as the things you include.

Try to keep the following out of your personal statement..

Irrelevant info

Any information that doesn’t fall into the requirements of your target roles can be cut out of your personal statement. For example, if you were a professional athlete 6 years ago, that’s great – but it won’t be relevant if you’re applying to advertising internships, so leave it out.

Generic clichés

If you are describing yourself as a “ dynamic team player with high levels of motivation and enthusiasm” you aren’t doing yourself any favours.

These cliché terms are vastly overused and don’t provide readers with any factual details about you – so keep them to a minimum.

Stick to solid facts like education, skills , experience, achievements and knowledge.

If you really want to ensure that your personal statement makes a big impact, you need to write in a persuasive manner.

So, how do you so this?

Well, you need to brag a little – but not too much

It’s about selling yourself and appearing confident, without overstepping the mark and appearing arrogant.

For example, instead of writing.

“Marketing graduate with an interest in entering the digital field”

Be creative and excite the reader by livening the sentence up like this,

“Marketing graduate with highest exam results in class and a passion for embarking on a long and successful career within digital”

The second sentence is a much more interesting, makes the candidate appear more confident, throws in some achievements, and shows off a wider range of writing skills.

Quick tip: A poorly written CV will fail to impress recruiters and employers. Use our quick-and-easy CV Builder to create a winning CV in minutes with professional templates and pre-written content for every industry.

Your own personal statement will be totally unique to yourself, but by using the above guidelines you will be able to create one which shows recruiters everything they need.

Remember to keep the length between 10-20 lines and only include the most relevant information for your target roles.

You can also check our school leaver CV example , our best CV templates , or our library of example CVs from all industries.

Good luck with the job hunt!

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Sales Assistant Personal Statement

• CV Templates & Advice
• Customer Service

Are you searching for the perfect sales assistant role? Fish4jobs can help you to create a winning sales assistant personal statement to place at the top of your CV, to ensure that you land your dream role!

Your personal statement is your chance to shine, so use this 100-150 words to show off your skills, strengths and achievements in the sales sector. We recommend that you provide examples of how you match the job specifications, and show your desire for this particular sales assistant position.

For further advice and guidance, check out our  how to write a personal statement guide .

What to include in your Sales Assistant personal statement

Why you are applying for the role.

• Highlight what appealed to you about the sales assistant job role.
• Mention any experience you have of working as a sales assistant such as dealing with customers, handling transactions and sales.
• Provide information on other skills you have that relate to the role.

Your Education

• Provide any relevant subjects you have studied that can apply to the role.
• Mention your School/College/University that you attended.
• Provide information on your relevant qualifications.

Your sales assistance experience

• Mention previous sales assistant roles, and provide information on key responsibilities within the role.
• Highlight your daily tasks, objectives and how you managed your work.
• List any training you may have received in previous roles as a sales assistant.

Your visions of the future in the company

• Where do you see yourself working within the company.
• Mention where you want to take your skills.

Sales Assistant Personal Statement example

I am a very friendly and enthusiastic individual, who ensures that clients and customers receive the best customer service and satisfaction. In my past role as a sales assistant, I strived to achieve the best results daily, ensuring that my day-to-day tasks of greeting and serving customers, assisting with queries, replenishing stock and keeping the store tidy were completed to the highest standards. I am a fantastic people person, with great communication and listening skills, therefore, I am able to successfully assist customers with any requirements or requests they may have. I work extremely well in a team as well as alone as I am able to confidently deal with problems and use my initiative to overcome challenging situations. My previous experience in sales, coupled with my interest in X makes me the ideal candidate for this role.

See our Sales Assistant cover letter template for extra help with your application.

Related links

• Sales Assistant CV Template
• How to Write a CV
• How to Write a Personal Statement

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Top 10 Administrative Assistant Resume Summary Examples

Finding the right words to describe your qualifications in the administrative assistant resume summary can be challenging.

The following resume summary examples are designed to help you craft a powerful resume summary that clearly showcases your skills, experience, and value.

These examples will help you make a strong first impression with potential employers.

10 Summary Examples for Administrative Assistant Resume

Tips for Writing a Great Administrative Assistant Resume Summary Statement

• Be Concise and Specific : Your summary should be a brief yet comprehensive statement that highlights your experience and skills. Aim for 3-4 sentences.
• Highlight Key Skills : Mention your skills as an administrative assistant. These include organizational abilities, communication skills, and proficiency in office software.
• Showcase Experience : Include your years of experience in the role. Add any specialized experience that’s relevant to the job you’re applying for.
• Emphasize Achievements : Highlight any specific achievements or contributions that demonstrate your ability to excel in the role.
• Tailor to the Job Description : Customize your summary to align with the job description. Use keywords and phrases from the job posting.

Key Takeaways

A well-crafted resume summary statement can set you apart from other candidates. It briefly highlights your most relevant skills, experiences, and achievements. Remember to tailor your summary for each job application. Ensure it aligns closely with the job description. Highlight your unique qualifications.

Frequently Asked Questions (FAQs)

Your resume summary should highlight your most relevant skills, experience, and achievements. Mention your ability to handle administrative tasks, proficiency in office software, and any specific accomplishments demonstrating your value.

Aim for a concise and specific summary that is around 3-4 sentences. Make sure it’s brief yet comprehensive enough to provide a clear snapshot of your qualifications.

Tailor your resume summary to the job you’re applying for by using keywords from the job posting. Highlight your key skills, relevant experience, and any significant achievements that set you apart from other candidates.

Yes, customizing your resume summary for each job application increases your chances of standing out. Align your summary with the job description to show potential employers that you are a perfect fit for the role.

Avoid being too vague or using generic statements. Ensure your summary is not too lengthy and irrelevant to the job you’re applying for. Also, avoid listing skills or experience that you cannot provide evidence for if required.

• 12 Entry-Level Administrative Assistant Resume Summary Examples
• 5 Senior Administrative Assistant Resume Summary Examples
• Top 20 Administrative Assistant Resume Objective Examples
• Summary of Qualifications for Administrative Assistant Resume

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Watch CBS News

Hackers may have stolen your Social Security number in a massive breach. Here's what to know.

By Aimee Picchi

Edited By Anne Marie Lee

Updated on: August 19, 2024 / 9:51 AM EDT / CBS News

A new lawsuit is claiming hackers have gained access to the personal information of "billions of individuals," including their Social Security numbers, current and past addresses and the names of siblings and parents — personal data that could allow fraudsters to infiltrate financial accounts or take out loans in their names. 

The allegation arose in a lawsuit filed earlier this month by Christopher Hofmann, a California resident who claims his identity theft protection service alerted him that his personal information had been leaked to the dark web by the "nationalpublicdata.com" breach. The lawsuit was earlier reported by Bloomberg Law.

The breach allegedly occurred around April 2024, with a hacker group called USDoD exfiltrating the unencrypted personal information of billions of individuals from a company called National Public Data (NPD), a background check company, according to the lawsuit. Earlier this month, a hacker leaked a version of the stolen NPD data for free on a hacking forum, tech site Bleeping Computer reported . 

That hacker claimed the stolen files include 2.7 billion records, with each listing a person's full name, address, date of birth, Social Security number and phone number, Bleeping Computer said. While it's unclear how many people that includes, it's likely "that everyone with a Social Security number was impacted," said Cliff Steinhauer, director of information security and engagement at The National Cybersecurity Alliance, a nonprofit that promotes online safety.

"It's a reminder of the importance of protecting yourself, because clearly companies and the government aren't doing it for us," Steinhauer told CBS MoneyWatch.

In a statement posted to its website, NPD said the breach involved a "third-party bad actor that was trying to hack into data in late December 2023, with potential leaks of certain data in April 2024 and summer 2024."

The company added that it is working with law enforcement and government investigators. NPD said it "will try to notify you if there are further significant developments applicable to you."

Here's what to know about the alleged hack. 

What is National Public Data? 

National Public Data is a data company based in Coral Springs, Florida, that provides background checks for employers, investigators and other businesses that want to check people's backgrounds. Its searches include criminal records, vital records, SSN traces and more information, its website says.

There are many similar companies that scrape public data to create files on consumers, which they then sell to other businesses, Steinhauer said.

"They are data brokers that collect and sell data about people, sometimes for background check purposes," he said. "It's because there's no national privacy law in the U.S. — there is no law against them collecting this data against our consent."

What happened with the USDoD hack?

According to the new lawsuit, USDoD on April 8 posted a database called "National Public Data" on the dark web, claiming to have records for about 2.9 billion individuals. It was asking for a purchase price of $3.5 million, the lawsuit claims. 

However, Bleeping Computer reported that the file was later leaked for free on a hacker forum, as noted above. 

How many people have been impacted?

The number of people impacted by the breach is unclear. Although the lawsuit claims "billions of individuals" had their data stolen, the total population of the U.S. stands at about 330 million. The lawsuit also alleges that the data includes personal information of deceased individuals.

Bleeping Computer reports that the hacked data involves 2.7 billion records, with individuals having multiple records in the database. In other words, one individual could have separate records for each address where they've lived, which means the number of impacted people may be far lower than the lawsuit claims, the site noted.

The data may reach back at least three decades, according to law firm Schubert Jonckheer & Kolbe, which said on Monday it is investigating the breach.

Did NPD alert individuals about the hack? 

It's unclear, although the lawsuit claims that NPD "has still not provided any notice or warning" to Hoffman or other people affected by the breach. 

"In fact, upon information and belief, the vast majority of Class Members were unaware that their sensitive [personal information] had been compromised, and that they were, and continue to be, at significant risk of identity theft and various other forms of personal, social, and financial harm," the lawsuit claims. 

Information security company McAfee reported that it hasn't found any filings with state attorneys general. Some states require companies that have experienced data breaches to file reports with their AG offices. 

However, NPD posted an alert about the breach on its website, stating that it believes the information breached includes names, email addresses, phone numbers, Social Security numbers and mailing addresses.

Can you find out if your data was part of the hack?

There are tools available that will monitor what information about you is available on the dark web, noted Michael Blair, managing director of cybersecurity firm NukuDo. Commonly breached data includes your personal addresses, passwords and email, he added.

One such service is how Hofmann, who filed the lawsuit, found out that his information has been leaked as part of NPD breach.

"Make sure to use reputable companies to look that up," Blair said. 

What should I do to protect my information?

Security experts recommend that consumers put freezes on their credit files at the three big credit bureaus, Experian, Equifax and TransUnion. Freezing your credit is free, and will stop bad actors from taking out loans or opening credit cards in your name. 

"The biggest thing is to freeze your credit report, so it can't be used to open new accounts in your name and commit other fraud in your name," Steinhauer said. 

In its statement, NPD also urged people to put free fraud alerts on their accounts, which "tells creditors to contact you before they open any new accounts or change your existing accounts," it said. You'll have to contact just one of the three credit bureaus to create a fraud alert, and that agency will alert the others.

Steinhauer recommends consumers take several additional steps to protect their data and finances:

• Make sure your passwords are at least 16 characters in length, and are complex. 
• Use a password manager to save those long, complex passwords.
• Enable multifactor authentication, which Steinhauer calls "critical," because simply using a single password to access your accounts isn't enough protection against hackers. 
• Be on alert for phishing and other scams. One red flag is that the scammers will try to create a sense of urgency to manipulate their victims.
• Keep your security software updated on your computer and other devices. For instance, make sure you download the latest security updates from Microsoft or Apple onto your apps and devices. 

You can also get a tracking service that will alert you if your data appears on the dark web. 

"You should assume you have been compromised and act accordingly," Steinhauer said. 

• Data Breach
• Social Security

Aimee Picchi is the associate managing editor for CBS MoneyWatch, where she covers business and personal finance. She previously worked at Bloomberg News and has written for national news outlets including USA Today and Consumer Reports.

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