kepner tregoe problem solving and decision making workshop

Kepner-Tregoe Workshop Dates UK & Ireland

See below for the dates of our public courses in the UK and Ireland. All online workshops are scheduled on UK time and conducted in English, however participants are more than welcome to join from anywhere in the world.

If you have any questions or would like further information, please get in touch:

[email protected]

Click on the workshop name to see more details and to register.

Venues listed may be provisional & subject to change.

Dates in 2024

Problem solving & decision making.

We can also provide any of our courses as an in-company workshop at your location, or as a virtual private training. If you would like to discuss this option, please click on the Contact Us button above, or send us an email: [email protected]

CIMBA Italy

Kepner-Tregoe Problem Solving & Decision Making

The Kepner-Tregoe (KT) CIMBA Learning Alliance was born out of CIMBA’s recognition that KT was not only one of the originators of managerial thinking process tools, but it is also one of the best at articulating and applying to solve problems. Our MBA students have the opportunity to earn a KT problem solving and decision making (PSDM) certification during their time at CIMBA. Also, the KT PSDM tools are integrated into many of CIMBA’s classes, activities, and projects.

The KT process for problem solving and decision making is used and taught in major organizations worldwide. It is a conscious, step-by-step approach for successfully solving problems, making good decisions, and analyzing potential risks and opportunities. The innovative methodologies help you maximize your critical thinking skills, systematically organize and prioritize information, set objectives, evaluate alternatives, and analyze impact. KT provides you with a common language and process that allows people with diverse content knowledge and skills to successfully resolve issues.

What you will learn

By learning the methodology, you will develop specific questioning techniques that will improve your ability to:

• Deal rationally and constructively with emergency situations
• Use a common language to improve communication
• Learn how to formulate questions in order to obtain relevant answers
• Break down large concerns into manageable pieces and prioritize them
• Find the true cause of a problem before investing in expensive corrections
• Learn a problem-solving process you can use under extreme time pressure
• Learn to manage risk
• Develop preventive actions to protect your plans
• Justify your recommendations to higher levels of management with structured thinking and documentation 

How you will learn

The PSDM workshop is configured into a proven, systematic learning design. The process consists of the following:

• Exercises structured to help you discover your current skills and tendencies
• Concept discussions and full group briefings
• Practice exercises with feedback
• Opportunities to apply rational process concepts to your priority issues

You will learn the rational process concepts in full group, then practice and apply them individually or in small groups. This will enable you to test your understanding of the concepts and benefit from a variety of perspectives.

• Capability Development
• Problem Solving and Decision Making Dublin

Problem Solving and Decision Making Dublin Ireland

Available as:

• Public class, 17-19 October 2023
• In-company workshop for your team (upon request)

People, Process and Technology

When faced with problems, decisions, risks, opportunities and concerns, you need the right answers - and fast. For over 60 years, Kepner-Tregoe's Problem Solving & Decision Making workshops have been helping teams and individuals think clearly to: find the root cause of problems faster, make better decisions, manage risks and opportunities, prioritize & plan the resolution of concerns and ask sharper, more incisive questions.

Join us on 17-19 October at the Hilton Garden Inn, Dublin (Custom House)

Register Directly below or fill in the form to make an enquiry!

What You Get:

• Led by an expert instructor
• Access to digital tools and resources
• Use skills learned immediately on the job
• Kepner-Tregoe Foundation Badge

To see the total select country, date and number of participants

To see the total select language, date and number of participants

In this county services are provided by the official KT licensee.

* Before applicable taxes

Class seats guaranteed with payment. Seat reservations held for 72 hours.

Contact us to inquire for more details or have the workshop customized upon your corporate needs.

Employees at all levels who need to solve problems, make decisions, prevent or mitigate risks, leverage opportunities or prioritize & plan the resolution of issues.

Well suited for engineering, quality, operations, manufacturing, IT, customer service and maintenance.

• Cut through the clutter & complexity to systematically find the root cause of tough problems, and make decisions aligned with business priorities
• Discover the power of Kepner-Tregoe Clear Thinking and walk away with a framework that easily integrates with Lean, Six Sigma, 8D, ITIL, CAPA, and other methodologies
• Walk away ready to apply these new skills back on the job

Skills Developed

Skills developed during this interactive workshop enable you to:

• Conduct root cause analysis (RCA) on complex problems
• Make tough decisions aligned with operational priorities
• Understand and proactively manage risks and opportunities
• Identify and plan for the resolution of high-priority issues
• Ask the right questions to find hidden insight

Return on Investment

By attending the Problem Solving & Decision Making workshop and adopting Kepner-Tregoe processes, organizations have realized immediate as well as long-term return on investment. Examples include:

• A computer chip manufacturer solved a long-standing defect, saving $2.8 million annually
• A vinyl manufacturer increased annualized production with a significant rise in profits
• A food products manufacturer saved $1.03 million by improving planning and decision making within their teams
• A bank resolved a recurring system failure and restored its international monetary exchange cycle, preserving millions of dollars in interest earnings
• Following a merger, a global company saved $1.3 million in insurance costs during the first year and $300,000 in subsequent years using a variety of Kepner-Tregoe processes

Course details

Date: 17-19 October 2023

Location: Hilton Garden Inn, Dublin (Custom House)

Learning Tools Included:

• Access to online post-workshop learning support tools (coaching videos, tips, tricks, worksheets, and more) with a My KT membership
• Free access to our KT Solve app

Lunch and tea/coffee is included, courtesy of KT

Testimonials

“The KT processes provided a common approach and helped sift through tons of data, ask penetrating questions, and take the emotion out of decision making.” — CEO, consumer products company

“I used to be afraid to be assigned a root cause evaluation, but not anymore. I know that I just need to follow a systematic process and get the right people involved.” — Maintenance Supervisor

Please fill out the form to receive a brochure for this class

Contact Form

Showcase your skills.

The KT Badge Program is a visible recognition of your rational process skills. Your Kepner-Tregoe Digital Badges can be shown on your social media profile page, your email signature, and your personal website. And finally the authenticity of your KT badge can be validated on our website portal.

The Foundation Badge is the starting point and highlights that you have attended a KT training program. Once you have begun applying the KT technologies you will progress through the levels of Practitioner, Advanced, and ultimately, achieve recognition as a KT Expert.

Kepner-Tregoe Foundations

If you have successfully participated in this workshop, you are eligible to receive the KT Foundations Badge. Click to find out more about our Badge Program:

For inquiries, details, or a proposal!

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Victor Leung

Understanding the Kepner-Tregoe Technique - A Guide to Enhanced Problem-Solving and Decision-Making

In the dynamic world of business, the ability to efficiently solve problems and make decisions is crucial for success. The Kepner-Tregoe technique, developed by Charles H. Kepner and Benjamin B. Tregoe, is a structured methodology that aids in the systematic analysis and resolution of problems. This blog post delves into the essence of the Kepner-Tregoe technique, exploring its key components and benefits.

What is the Kepner-Tregoe Technique?

The Kepner-Tregoe technique is a problem-solving and decision-making framework that provides a systematic approach for identifying, analyzing, and resolving issues. It consists of four main processes:

Problem Analysis : This process involves defining the problem, understanding its nature, and diagnosing the root cause. By distinguishing between what is known and unknown, the problem is clarified, making it easier to identify potential solutions.

Decision Analysis : This step is crucial for making informed decisions. It involves evaluating alternatives against a set of objectives and identifying the risks associated with each option. This helps in selecting the most feasible and beneficial solution.

Potential Problem (or Opportunity) Analysis : Here, the focus shifts to forecasting future issues or opportunities. This proactive approach helps in preparing for potential challenges and capitalizing on opportunities that may arise from the decision made.

Situation Appraisal : This involves assessing the situation to prioritize issues, plan the next steps, and allocate resources effectively. It helps in managing multiple problems or decisions simultaneously.

Benefits of the Kepner-Tregoe Technique

Enhanced Problem-Solving Skills : The technique fosters a deep understanding of the problem, leading to more effective solutions.

Improved Decision-Making : By systematically evaluating alternatives, the technique ensures that decisions are well-informed and aligned with objectives.

Risk Management : It helps in identifying potential risks and prepares organizations to mitigate them effectively.

Efficient Resource Allocation : By prioritizing issues, the technique ensures that resources are used optimally.

Fosters Team Collaboration : The structured approach encourages teamwork and clear communication, making it easier to reach a consensus.

Implementing the Kepner-Tregoe Technique

To effectively implement the Kepner-Tregoe technique, organizations should:

Train Employees : Provide training to develop the necessary skills for applying the technique.

Encourage a Systematic Approach : Foster a culture where problems are approached methodically, using the Kepner-Tregoe processes.

Utilize in Various Scenarios : Apply the technique across different types of problems and decisions to maximize its benefits.

Regularly Review and Refine : Continuously assess the effectiveness of the technique and make adjustments as needed.

The Kepner-Tregoe technique is a powerful tool for organizations seeking to enhance their problem-solving and decision-making capabilities. By providing a structured approach, it not only leads to better outcomes but also promotes a culture of strategic thinking and collaboration. Implementing this technique can be a game-changer for businesses aiming to navigate complexities with greater confidence and efficiency.

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