analyze different barriers to problem solving and evaluate their influence

6 Common Problem Solving Barriers and How Can Managers Beat them?

What is the meaning of barriers to problem solving, what are the 6 barriers to problem solving, examples of barriers to problem solving, how to overcome problem solving barriers at work tips for managers, problem solving barriers faqs.

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Lack of motivation

Lack of knowledge, lack of resources, emotional barriers, cultural and societal barriers, fear of failure.

• Lack of motivation: A person who lacks motivation may struggle to complete tasks on time or produce quality work. For example, an employee who is disengaged from their job may procrastinate on essential tasks or show up late to work.
• Lack of knowledge : Employees who lack knowledge or training may be unable to perform their duties effectively. For example, a new employee unfamiliar with the company’s software systems may struggle to complete tasks on their computer.
• Lack of resources: Employees may be unable to complete their work due to a lack of resources, such as equipment or technology. For example, a graphic designer who doesn’t have access to the latest design software may struggle to produce high-quality designs.
• Emotional barriers: Emotional barriers can affect an employee’s ability to perform their job effectively. For example, an employee dealing with a personal issue, such as a divorce, may have trouble focusing on their work and meeting deadlines.
• Cultural and societal barriers: Cultural and societal barriers can affect an employee’s ability to work effectively. For example, an employee from a different culture may struggle to communicate effectively with colleagues or may feel uncomfortable in a work environment that is not inclusive.
• Fear of failure : Employees who fear failure may avoid taking on new challenges or may not take risks that could benefit the company. For example, an employee afraid of making mistakes may not take on a leadership role or hesitate to make decisions that could impact the company’s bottom line.
• Identify and Define the Problem: Define the problem and understand its root cause. This will help you identify the obstacles that are preventing effective problem solving.
• C ollaborate and Communicate: Work with others to gather information, generate new ideas, and share perspectives. Effective communication can help overcome misunderstandings and promote creative problem solving.
• Use Creative Problem Solving Techniques: Consider using creative problem solving techniques such as brainstorming, mind mapping, or SWOT analysis to explore new ideas and generate innovative solutions.
• Embrace Flexibility: Be open to new ideas and approaches. Embracing flexibility can help you overcome fixed mindsets and encourage creativity in problem solving.
• Invest in Resources: Ensure that you have access to the necessary resources, such as time, money, or personnel, to effectively solve complex problems.
• Emphasize Continuous Learning: Encourage continuous learning and improvement by seeking feedback, evaluating outcomes, and reflecting on the problem solving process. This can help you identify improvement areas and promote a continuous improvement culture.

How good are you in jumping over problem-solving barriers?

Find out now with the free problem-solving assessment for managers and leaders.

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What are the five key obstacles to problem solving, can habits be a barrier to problem solving, how do you overcome barriers in problem solving.

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Barriers to Effective Problem Solving

Learning how to effectively solve problems is difficult and takes time and continual adaptation. There are several common barriers to successful CPS, including:

• Confirmation Bias: The tendency to only search for or interpret information that confirms a person’s existing ideas. People misinterpret or disregard data that doesn’t align with their beliefs.
• Mental Set: People’s inclination to solve problems using the same tactics they have used to solve problems in the past. While this can sometimes be a useful strategy (see Analogical Thinking in a later section), it often limits inventiveness and creativity.
• Functional Fixedness: This is another form of narrow thinking, where people become “stuck” thinking in a certain way and are unable to be flexible or change perspective.
• Unnecessary Constraints: When people are overwhelmed with a problem, they can invent and impose additional limits on solution avenues. To avoid doing this, maintain a structured, level-headed approach to evaluating causes, effects, and potential solutions.
• Groupthink: Be wary of the tendency for group members to agree with each other — this might be out of conflict avoidance, path of least resistance, or fear of speaking up. While this agreeableness might make meetings run smoothly, it can actually stunt creativity and idea generation, therefore limiting the success of your chosen solution.
• Irrelevant Information: The tendency to pile on multiple problems and factors that may not even be related to the challenge at hand. This can cloud the team’s ability to find direct, targeted solutions.
• Paradigm Blindness : This is found in people who are unwilling to adapt or change their worldview, outlook on a particular problem, or typical way of processing information. This can erode the effectiveness of problem solving techniques because they are not aware of the narrowness of their thinking, and therefore cannot think or act outside of their comfort zone.

According to Jaffa, the primary barrier of effective problem solving is rigidity. “The most common things people say are, ‘We’ve never done it before,’ or ‘We’ve always done it this way.’” While these feelings are natural, Jaffa explains that this rigid thinking actually precludes teams from identifying creative, inventive solutions that result in the greatest benefit. “The biggest barrier to creative problem solving is a lack of awareness – and commitment to – training employees in state-of-the-art creative problem-solving techniques,” Mattimore explains. “We teach our clients how to use ideation techniques (as many as two-dozen different creative thinking techniques) to help them generate more and better ideas. Ideation techniques use specific and customized stimuli, or ‘thought triggers’ to inspire new thinking and new ideas.” MacLeod adds that ineffective or rushed leadership is another common culprit. “We're always in a rush to fix quickly,” she says. “Sometimes leaders just solve problems themselves, making unilateral decisions to save time. But the investment is well worth it — leaders will have less on their plates if they can teach and eventually trust the team to resolve. Teams feel empowered and engagement and investment increases.”

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Identifying Barriers to Problem-Solving in Psychology

Problem-solving is a key aspect of psychology, essential for understanding and overcoming challenges in our daily lives. There are common barriers that can hinder our ability to effectively solve problems. From mental blocks to confirmation bias, these obstacles can impede our progress.

In this article, we will explore the various barriers to problem-solving in psychology, as well as strategies to overcome them. By addressing these challenges head-on, we can unlock the benefits of improved problem-solving skills and mental agility.

• Identifying and overcoming barriers to problem-solving in psychology can lead to more effective and efficient solutions.
• Some common barriers include mental blocks, confirmation bias, and functional fixedness, which can all limit critical thinking and creativity.
• Mindfulness techniques, seeking different perspectives, and collaborating with others can help overcome these barriers and lead to more successful problem-solving.
• 1 What Is Problem-Solving in Psychology?
• 2 Why Is Problem-Solving Important in Psychology?
• 3.1 Mental Blocks
• 3.2 Confirmation Bias
• 3.3 Functional Fixedness
• 3.4 Lack of Creativity
• 3.5 Emotional Barriers
• 3.6 Cultural Influences
• 4.1 Divergent Thinking
• 4.2 Mindfulness Techniques
• 4.3 Seeking Different Perspectives
• 4.4 Challenging Assumptions
• 4.5 Collaborating with Others
• 5 What Are the Benefits of Overcoming These Barriers?
• 6 Frequently Asked Questions

What Is Problem-Solving in Psychology?

Problem-solving in psychology refers to the cognitive processes through which individuals identify and overcome obstacles or challenges to reach a desired goal, drawing on various mental processes and strategies.

In the realm of cognitive psychology, problem-solving is a key area of study that delves into how people use algorithms and heuristics to tackle complex issues. Algorithms are systematic step-by-step procedures that guarantee a solution, whereas heuristics are mental shortcuts or rules of thumb that provide efficient solutions, albeit without certainty. Understanding these mental processes is crucial in exploring how individuals approach different types of problems and make decisions based on their problem-solving strategies.

Why Is Problem-Solving Important in Psychology?

Problem-solving holds significant importance in psychology as it facilitates the discovery of new insights, enhances understanding of complex issues, and fosters effective actions based on informed decisions.

Assumptions play a crucial role in problem-solving processes, influencing how individuals perceive and approach challenges. By challenging these assumptions, individuals can break through mental barriers and explore creative solutions.

Functional fixedness, a cognitive bias where individuals restrict the use of objects to their traditional functions, can hinder problem-solving. Overcoming functional fixedness involves reevaluating the purpose of objects, leading to innovative problem-solving strategies.

Through problem-solving, psychologists uncover underlying patterns in behavior, delve into subconscious motivations, and offer practical interventions to improve mental well-being.

What Are the Common Barriers to Problem-Solving in Psychology?

In psychology, common barriers to problem-solving include mental blocks , confirmation bias , functional fixedness, lack of creativity, emotional barriers, and cultural influences that hinder the application of knowledge and resources to overcome challenges.

Mental blocks refer to the difficulty in generating new ideas or solutions due to preconceived notions or past experiences. Confirmation bias, on the other hand, is the tendency to search for, interpret, or prioritize information that confirms existing beliefs or hypotheses, while disregarding opposing evidence.

Functional fixedness limits problem-solving by constraining individuals to view objects or concepts in their traditional uses, inhibiting creative approaches. Lack of creativity impedes the ability to think outside the box and consider unconventional solutions.

Emotional barriers such as fear, stress, or anxiety can halt progress by clouding judgment and hindering clear decision-making. Cultural influences may introduce unique perspectives or expectations that clash with effective problem-solving strategies, complicating the resolution process.

Mental Blocks

Mental blocks in problem-solving occur when individuals struggle to consider all relevant information, fall into a fixed mental set, or become fixated on irrelevant details, hindering progress and creative solutions.

For instance, irrelevant information can lead to mental blocks by distracting individuals from focusing on the key elements required to solve a problem effectively. This could involve getting caught up in minor details that have no real impact on the overall solution. A fixed mental set, formed by previous experiences or patterns, can limit one’s ability to approach a problem from new perspectives, restricting innovative thinking.

Confirmation Bias

Confirmation bias, a common barrier in problem-solving, leads individuals to seek information that confirms their existing knowledge or assumptions, potentially overlooking contradictory data and hindering objective analysis.

This cognitive bias affects decision-making and problem-solving processes by creating a tendency to favor information that aligns with one’s beliefs, rather than considering all perspectives.

• One effective method to mitigate confirmation bias is by actively challenging assumptions through critical thinking.
• By questioning the validity of existing beliefs and seeking out diverse viewpoints, individuals can counteract the tendency to only consider information that confirms their preconceptions.
• Another strategy is to promote a culture of open-mindedness and encourage constructive debate within teams to foster a more comprehensive evaluation of data.

Functional Fixedness

Functional fixedness restricts problem-solving by limiting individuals to conventional uses of objects, impeding the discovery of innovative solutions and hindering the application of insightful approaches to challenges.

For instance, when faced with a task that requires a candle to be mounted on a wall to provide lighting, someone bound by functional fixedness may struggle to see the potential solution of using the candle wax as an adhesive instead of solely perceiving the candle’s purpose as a light source.

This mental rigidity often leads individuals to overlook unconventional or creative methods, which can stifle their ability to find effective problem-solving strategies.

To combat this cognitive limitation, fostering divergent thinking, encouraging experimentation, and promoting flexibility in approaching tasks can help individuals break free from functional fixedness and unlock their creativity.

Lack of Creativity

A lack of creativity poses a significant barrier to problem-solving, limiting the potential for improvement and hindering flexible thinking required to generate novel solutions and address complex challenges.

When individuals are unable to think outside the box and explore unconventional approaches, they may find themselves stuck in repetitive patterns without breakthroughs.

Flexibility is key to overcoming this hurdle, allowing individuals to adapt their perspectives, pivot when necessary, and consider multiple viewpoints to arrive at innovative solutions.

Encouraging a culture that embraces experimentation, values diverse ideas, and fosters an environment of continuous learning can fuel creativity and push problem-solving capabilities to new heights.

Emotional Barriers

Emotional barriers, such as fear of failure, can impede problem-solving by creating anxiety, reducing risk-taking behavior, and hindering effective collaboration with others, limiting the exploration of innovative solutions.

When individuals are held back by the fear of failure, it often stems from a deep-seated worry about making mistakes or being judged negatively. This fear can lead to hesitation in decision-making processes and reluctance to explore unconventional approaches, ultimately hindering the ability to discover creative solutions. To overcome this obstacle, it is essential to cultivate a positive emotional environment that fosters trust, resilience, and open communication among team members. Encouraging a mindset that embraces failure as a stepping stone to success can enable individuals to take risks, learn from setbacks, and collaborate effectively to overcome challenges.

Cultural Influences

Cultural influences can act as barriers to problem-solving by imposing rigid norms, limiting flexibility in thinking, and hindering effective communication and collaboration among diverse individuals with varying perspectives.

When individuals from different cultural backgrounds come together to solve problems, the ingrained values and beliefs they hold can shape their approaches and methods.

For example, in some cultures, decisiveness and quick decision-making are highly valued, while in others, a consensus-building process is preferred.

Understanding and recognizing these differences is crucial for navigating through the cultural barriers that might arise during collaborative problem-solving.

How Can These Barriers Be Overcome?

These barriers to problem-solving in psychology can be overcome through various strategies such as divergent thinking, mindfulness techniques, seeking different perspectives, challenging assumptions, and collaborating with others to leverage diverse insights and foster critical thinking.

Engaging in divergent thinking , which involves generating multiple solutions or viewpoints for a single issue, can help break away from conventional problem-solving methods. By encouraging a free flow of ideas without immediate judgment, individuals can explore innovative paths that may lead to breakthrough solutions. Actively seeking diverse perspectives from individuals with varied backgrounds, experiences, and expertise can offer fresh insights that challenge existing assumptions and broaden the problem-solving scope. This diversity of viewpoints can spark creativity and unconventional approaches that enhance problem-solving outcomes.

Divergent Thinking

Divergent thinking enhances problem-solving by encouraging creative exploration of multiple solutions, breaking habitual thought patterns, and fostering flexibility in generating innovative ideas to address challenges.

When individuals engage in divergent thinking, they open up their minds to various possibilities and perspectives. Instead of being constrained by conventional norms, a person might ideate freely without limitations. This leads to out-of-the-box solutions that can revolutionize how problems are approached. Divergent thinking sparks creativity by allowing unconventional ideas to surface and flourish.

For example, imagine a team tasked with redesigning a city park. Instead of sticking to traditional layouts, they might brainstorm wild concepts like turning the park into a futuristic playground, a pop-up art gallery space, or a wildlife sanctuary. Such diverse ideas stem from divergent thinking and push boundaries beyond the ordinary.

Mindfulness Techniques

Mindfulness techniques can aid problem-solving by promoting present-moment awareness, reducing cognitive biases, and fostering a habit of continuous learning that enhances adaptability and open-mindedness in addressing challenges.

Engaging in regular mindfulness practices encourages individuals to stay grounded in the current moment, allowing them to detach from preconceived notions and biases that could cloud judgment. By cultivating a non-judgmental attitude towards thoughts and emotions, people develop the capacity to observe situations from a neutral perspective, facilitating clearer decision-making processes. Mindfulness techniques facilitate the development of a growth mindset, where one acknowledges mistakes as opportunities for learning and improvement rather than failures.

Seeking Different Perspectives

Seeking different perspectives in problem-solving involves tapping into diverse resources, engaging in effective communication, and considering alternative viewpoints to broaden understanding and identify innovative solutions to complex issues.

Collaboration among individuals with various backgrounds and experiences can offer fresh insights and approaches to tackling challenges. By fostering an environment where all voices are valued and heard, teams can leverage the collective wisdom and creativity present in diverse perspectives. For example, in the tech industry, companies like Google encourage cross-functional teams to work together, harnessing diverse skill sets to develop groundbreaking technologies.

To incorporate diverse viewpoints, one can implement brainstorming sessions that involve individuals from different departments or disciplines to encourage out-of-the-box thinking. Another effective method is to conduct surveys or focus groups to gather input from a wide range of stakeholders and ensure inclusivity in decision-making processes.

Challenging Assumptions

Challenging assumptions is a key strategy in problem-solving, as it prompts individuals to critically evaluate preconceived notions, gain new insights, and expand their knowledge base to approach challenges from fresh perspectives.

By questioning established beliefs or ways of thinking, individuals open the door to innovative solutions and original perspectives. Stepping outside the boundaries of conventional wisdom enables problem solvers to see beyond limitations and explore uncharted territories. This process not only fosters creativity but also encourages a culture of continuous improvement where learning thrives. Daring to challenge assumptions can unveil hidden opportunities and untapped potential in problem-solving scenarios, leading to breakthroughs and advancements that were previously overlooked.

• One effective technique to challenge assumptions is through brainstorming sessions that encourage participants to voice unconventional ideas without judgment.
• Additionally, adopting a beginner’s mindset can help in questioning assumptions, as newcomers often bring a fresh perspective unburdened by past biases.

Collaborating with Others

Collaborating with others in problem-solving fosters flexibility, encourages open communication, and leverages collective intelligence to navigate complex challenges, drawing on diverse perspectives and expertise to generate innovative solutions.

Effective collaboration enables individuals to combine strengths and talents, pooling resources to tackle problems that may seem insurmountable when approached individually. By working together, team members can break down barriers and silos that often hinder progress, leading to more efficient problem-solving processes and better outcomes.

Collaboration also promotes a sense of shared purpose and increases overall engagement, as team members feel valued and enableed to contribute their unique perspectives. To foster successful collaboration, it is crucial to establish clear goals, roles, and communication channels, ensuring that everyone is aligned towards a common objective.

What Are the Benefits of Overcoming These Barriers?

Overcoming the barriers to problem-solving in psychology leads to significant benefits such as improved critical thinking skills, enhanced knowledge acquisition, and the ability to address complex issues with greater creativity and adaptability.

By mastering the art of problem-solving, individuals in the field of psychology can also cultivate resilience and perseverance, two essential traits that contribute to personal growth and success.

When confronting and overcoming cognitive obstacles, individuals develop a deeper understanding of their own cognitive processes and behavioral patterns, enabling them to make informed decisions and overcome challenges more effectively.

Continuous learning and adaptability play a pivotal role in problem-solving, allowing psychologists to stay updated with the latest research, techniques, and methodologies that enhance their problem-solving capabilities.

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Critical thinking: Overcoming barriers and challenging paradigms

In today’s world of work, critical thinking has become one of the most valued and sought-after soft skills by companies. This skill allows professionals to analyze situations objectively, make informed decisions and solve problems effectively.

What is critical thinking?

Critical thinking involves analyzing information objectively, evaluating different perspectives and reaching informed conclusions. It is based on logic, reason and reflective questioning. It is the ability to go beyond the surface and go deeper in understanding problems and situations.

What are the benefits?

Critical thinking has a number of significant benefits in the work environment. First, it enables informed decisions to be made by carefully analyzing and evaluating available information. This avoids hasty decisions based on assumptions or emotions, leading to more solid and effective results.

In addition, critical thinking improves problem solving by approaching situations from different angles and considering multiple potential solutions. This leads to a greater ability to find innovative solutions and successfully overcome obstacles. Likewise, critical thinking fosters more effective communication, as it promotes clear analysis of ideas and the ability to listen to and understand different perspectives.

Overall, critical thinking provides a competitive advantage in the workplace, enabling professionals to make informed decisions, solve complex problems and collaborate more effectively.

How to develop critical thinking?

• Seek information from a variety of sources: Exposing yourself to different perspectives and opinions allows you to evaluate information more objectively and thoroughly.
• Question assumptions: Take nothing for granted. Examine your own beliefs and the assumptions implicit in the arguments you encounter. Ask yourself if there is solid evidence to support those ideas.
• Engage in debates and discussions: Practicing exchanging ideas with others helps you develop analytical and evaluative skills. Learn to listen carefully, consider different points of view, and express your own ideas with clarity and rationale.
• Practice analyzing scenarios and solutions: Through problem-solving exercises, train your ability to analyze different options and evaluate their advantages and disadvantages. This will help you make informed and informed decisions.
• Stimulate creativity: Encourage the generation of original ideas and the search for innovative solutions. Critical thinking is not only about analyzing, but also about finding new perspectives and approaches.
• Challenge your comfort zone: Explore new areas of interest and learn about unfamiliar topics. This will broaden your horizons and allow you to face different challenges with an open mind.
• Practice reflection: Take time to reflect on your own ideas, actions and decisions. Ask yourself why you think a certain way and if there is room to improve your critical thinking.

Conclusions

In a world flooded with information and opinions, critical thinking guides us to truth and wisdom. It is an essential skill that requires constant development. Challenging assumptions, questioning the status quo and developing the ability to think clearly and deeply will lead us to new perspectives and opportunities, and enable us to achieve lasting success in all areas of our lives.

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How the best problem-solvers overcome perception bias.

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Companies are placing a greater emphasis on selecting, developing, and promoting employees with advanced problem-solving abilities. Research from the World Economic Forum shows that 5 of the top 10 skills employees need to be successful in 2025 are categorized as problem-solving skills (see chart below). This shift marks a tremendous change for employees and their employers.

Top 10 Skills of 2025

Perception Bias And Problem-Solving

Did you know that there are more than 70 identified cognitive biases that impact our human judgment? As human beings, perception bias constantly influences how we assess and judge situations and people. Our perception biases are magnified when we engage with complex work challenges that require successful collaboration to develop winning solutions. The nature of these situations places us at a higher risk for experiencing perception bias because it can easily trigger negative feelings around uncertainty, failure, loss of control, and concerns about relationships. Research shows that negative emotions negatively impact our ability to:

• Accurately perceive situations
• Make decisions 
• Manage stress 
• Collaborate with others 

All of these negatively impacted abilities are critically important for successful problem-solving. 

Two Most Common Perception Biases

1) we think our view is best .

We fail to recognize the constructed nature of our perception. We tend to believe that we see things just like a video recorder does, only capturing the reality that anyone else should readily see. We believe our views, opinions, and conclusions are free of bias from our experiences, personalities, values, and goals. 

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Research shows that we regularly underestimate that other well-intentioned and intelligent people seeing the same situation can walk away with a completely different set of meanings and realities than our own. When we think that our conclusions are obvious, we do not believe it is necessary to explain our thinking or inquire why others may have reached a different conclusion. Our natural tendency is to believe anyone who does not see it our way must be misinformed, lazy, crazy, or stupid.

2) We Don’t Adapt When We Are Wrong

Confirmation bias states that when we have established a belief or conclusion, we are very reluctant to change that perspective, even if introduced to information that is inconsistent with our initial conclusion. This dynamic is made worse by our desire to actively seeking information to confirm our established beliefs while ignoring opposing information.

There are good reasons our mind functions this way, as it serves us well in most situations. Because we do not have the time or mental energy to check all of our established perspectives so we default to routine thinking because it is fast and effortless. 

Adding more fuel to the fire is that most of us spend an extraordinary amount of effort avoiding or concealing wrongness. When we are wrong, we experience feelings of embarrassment, incompetence, and humiliation. These negative feelings make it hard to admit when we do not have the correct answer or acknowledge that our beliefs are wrong.

Two Essential Skills For Navigating Perception Bias

1) great problem-solvers manage negative emotions.

To excel at solving complex and relational problems requires emotional self-awareness, so you can remain mindful about where your thoughts and emotions are taking you. When facing complex challenges that provoke feelings of loss of control, frustration, or threat, emotional awareness allows you to choose behaviors that represent your best self. 

Awareness of your emotional triggers and negative feelings helps guard against emotional reactions. Emotional awareness stops you from being reactive to the negative emotions of the moment and allows you to choose actions based on your values and long-term goals.

2) Great Problem-Solvers Ask Great Questions

The best problem-solvers embrace that people have different experiences, information, values, goals, and perceptions. They understand that this diversity of perspective is necessary to create new insights, innovations, and conclusions. This mindset helps mitigate the impact of perception bias by acknowledging up front that you do not have all the expertise, perspectives, and buy-in necessary to resolve the problem. 

The ability to ask quality questions is the key to surfacing assumptions, inviting new possibilities, and creating a foundation of trust for generating quality solutions.   Benefits for employees who lead with questions when problem-solving include:

• Staying in learning mode rather than judgment mode.
• Creating a setting where others feel included, valued, respected, and safe. 
• Uncovering relevant information before forming and sharing your perspectives.

The best employees differentiate themselves by being great problem-solvers. Taking time to ask questions before sharing perspectives does not stop employees from sharing their views; it just means that they choose to ask questions and understand additional perspectives before sharing their own. Employees who are skilled at asking questions accelerate learning and problem-solving for themselves, their team, and their organization.

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Problem Solving in Nursing: Strategies for Your Staff

4 min read • September, 15 2023

Problem solving is in a nurse manager’s DNA. As leaders, nurse managers solve problems every day on an individual level and with their teams. Effective leaders find innovative solutions to problems and encourage their staff to nurture their own critical thinking skills and see problems as opportunities rather than obstacles.

Health care constantly evolves, so problem solving and ingenuity are skills often used out of necessity. Tackling a problem requires considering multiple options to develop a solution. Problem solving in nursing requires a solid strategy.

Nurse problem solving

Nurse managers face challenges ranging from patient care matters to maintaining staff satisfaction. Encourage your staff to develop problem-solving nursing skills to cultivate new methods of improving patient care and to promote  nurse-led innovation .

Critical thinking skills are fostered throughout a nurse’s education, training, and career. These skills help nurses make informed decisions based on facts, data, and evidence to determine the best solution to a problem.

Problem-Solving Examples in Nursing

To solve a problem, begin by identifying it. Then analyze the problem, formulate possible solutions, and determine the best course of action. Remind staff that nurses have been solving problems since Florence Nightingale invented the nurse call system.

Nurses can implement the  original nursing process  to guide patient care for problem solving in nursing. These steps include:

• Assessment . Use critical thinking skills to brainstorm and gather information.
• Diagnosis . Identify the problem and any triggers or obstacles.
• Planning . Collaborate to formulate the desired outcome based on proven methods and resources.
• Implementation . Carry out the actions identified to resolve the problem.
• Evaluation . Reflect on the results and determine if the issue was resolved.

How to Develop Problem-Solving Strategies

Staff look to nurse managers to solve a problem, even when there’s not always an obvious solution. Leaders focused on problem solving encourage their team to work collaboratively to find an answer. Core leadership skills are a good way to nurture a health care environment that supports sharing concerns and  innovation .

Here are some essentials for building a culture of innovation that encourages problem solving:

• Present problems as opportunities instead of obstacles.
• Strive to be a positive role model. Support creative thinking and staff collaboration.
• Encourage feedback and embrace new ideas.
• Respect staff knowledge and abilities.
• Match competencies with specific needs and inspire effective decision-making.
• Offer opportunities for  continual learning and career growth.
• Promote research and analysis opportunities.
• Provide support and necessary resources.
• Recognize contributions and reward efforts .

Embrace Innovation to Find Solutions

Try this exercise:

Consider an ongoing departmental issue and encourage everyone to participate in brainstorming a solution. The team will:

• Define the problem, including triggers or obstacles.
• Determine methods that worked in the past to resolve similar issues.
• Explore innovative solutions.
• Develop a plan to implement a solution and monitor and evaluate results.

Problems arise unexpectedly in the fast-paced health care environment. Nurses must be able to react using critical thinking and quick decision-making skills to implement practical solutions. By employing problem-solving strategies, nurse leaders and their staff can  improve patient outcomes  and refine their nursing skills.

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Learn Creative Problem Solving Techniques to Stimulate Innovation in Your Organization

By Kate Eby | October 20, 2017 (updated August 27, 2021)

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In today’s competitive business landscape, organizations need processes in place to make strong, well-informed, and innovative decisions. Problem solving - in particular creative problem solving (CPS) - is a key skill in learning how to accurately identify problems and their causes, generate potential solutions, and evaluate all the possibilities to arrive at a strong corrective course of action. Every team in any organization, regardless of department or industry, needs to be effective, creative, and quick when solving problems. 

In this article, we’ll discuss traditional and creative problem solving, and define the steps, best practices, and common barriers associated. After that, we’ll provide helpful methods and tools to identify the cause(s) of problematic situations, so you can get to the root of the issue and start to generate solutions. Then, we offer nearly 20 creative problem solving techniques to implement at your organization, or even in your personal life. Along the way, experts weigh in on the importance of problem solving, and offer tips and tricks. 

What Is Problem Solving and Decision Making?

Problem solving is the process of working through every aspect of an issue or challenge to reach a solution. Decision making is choosing one of multiple proposed solutions  — therefore, this process also includes defining and evaluating all potential options. Decision making is often one step of the problem solving process, but the two concepts are distinct. 

Collective problem solving is problem solving that includes many different parties and bridges the knowledge of different groups. Collective problem solving is common in business problem solving because workplace decisions typically affect more than one person. 

Problem solving, especially in business, is a complicated science. Not only are business conflicts multifaceted, but they often involve different personalities, levels of authority, and group dynamics. In recent years, however, there has been a rise in psychology-driven problem solving techniques, especially for the workplace. In fact, the psychology of how people solve problems is now studied formally in academic disciplines such as psychology and cognitive science.

Joe Carella is the Assistant Dean for Executive Education at the University of Arizona . Joe has over 20 years of experience in helping executives and corporations in managing change and developing successful business strategies. His doctoral research and executive education engagements have seen him focus on corporate strategy, decision making and business performance with a variety of corporate clients including Hershey’s, Chevron, Fender Musical Instruments Corporation, Intel, DP World, Essilor, BBVA Compass Bank.

He explains some of the basic psychology behind problem solving: “When our brain is engaged in the process of solving problems, it is engaged in a series of steps where it processes and organizes the information it receives while developing new knowledge it uses in future steps. Creativity is embedded in this process by incorporating diverse inputs and/or new ways of organizing the information received.”

Laura MacLeod is a Professor of Social Group Work at City University of New York, and the creator of From The Inside Out Project® , a program that coaches managers in team leadership for a variety of workplaces. She has a background in social work and over two decades of experience as a union worker, and currently leads talks on conflict resolution, problem solving, and listening skills at conferences across the country. 

MacLeod thinks of problem solving as an integral practice of successful organizations. “Problem solving is a collaborative process — all voices are heard and connected, and resolution is reached by the group,” she says. “Problems and conflicts occur in all groups and teams in the workplace, but if leaders involve everyone in working through, they will foster cohesion, engagement, and buy in. Everybody wins.”

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What Is the First Step in Solving a Problem?

Although problem solving techniques vary procedurally, experts agree that the first step in solving a problem is defining the problem. Without a clear articulation of the problem at stake, it is impossible to analyze all the key factors and actors, generate possible solutions, and then evaluate them to pick the best option. 

Dr. Elliott Jaffa is a behavioral and management psychologist with over 25 years of problem solving training and management experience. “Start with defining the problem you want to solve,” he says, “And then define where you want to be, what you want to come away with.” He emphasizes these are the first steps in creating an actionable, clear solution. 

Bryan Mattimore is Co-Founder of Growth Engine, an 18-year old innovation agency based in Norwalk, CT. Bryan has facilitated over 1,000 ideation sessions and managed over 200 successful innovation projects leading to over $3 billion in new sales. His newest book is 21 Days to a Big Idea . When asked about the first critical component to successful problem solving, Mattimore says, “Defining the challenge correctly, or ‘solving the right problem’ … The three creative techniques we use to help our clients ‘identify the right problem to be solved’ are questioning assumptions, 20 questions, and problem redefinition. A good example of this was a new product challenge from a client to help them ‘invent a new iron. We got them to redefine the challenge as first: a) inventing new anti-wrinkle devices, and then b) inventing new garment care devices.”

What Are Problem Solving Skills?

To understand the necessary skills in problem solving, you should first understand the types of thinking often associated with strong decision making. Most problem solving techniques look for a balance between the following binaries:

• Convergent vs. Divergent Thinking: Convergent thinking is bringing together disparate information or ideas to determine a single best answer or solution. This thinking style values logic, speed, and accuracy, and leaves no chance for ambiguity. Divergent thinking is focused on generating new ideas to identify and evaluate multiple possible solutions, often uniting ideas in unexpected combinations. Divergent thinking is characterized by creativity, complexity, curiosity, flexibility, originality, and risk-taking.
• Pragmatics vs. Semantics: Pragmatics refer to the logic of the problem at hand, and semantics is how you interpret the problem to solve it. Both are important to yield the best possible solution.
• Mathematical vs. Personal Problem Solving: Mathematical problem solving involves logic (usually leading to a single correct answer), and is useful for problems that involve numbers or require an objective, clear-cut solution. However, many workplace problems also require personal problem solving, which includes interpersonal, collaborative, and emotional intuition and skills. 

The following basic methods are fundamental problem solving concepts. Implement them to help balance the above thinking models.

• Reproductive Thinking: Reproductive thinking uses past experience to solve a problem. However, be careful not to rely too heavily on past solutions, and to evaluate current problems individually, with their own factors and parameters. 
• Idea Generation: The process of generating many possible courses of action to identify a solution. This is most commonly a team exercise because putting everyone’s ideas on the table will yield the greatest number of potential solutions. 

However, many of the most critical problem solving skills are “soft” skills: personal and interpersonal understanding, intuitiveness, and strong listening. 

Mattimore expands on this idea: “The seven key skills to be an effective creative problem solver that I detail in my book Idea Stormers: How to Lead and Inspire Creative Breakthroughs are: 1) curiosity 2) openness 3) a willingness to embrace ambiguity 4) the ability to identify and transfer principles across categories and disciplines 5) the desire to search for integrity in ideas, 6) the ability to trust and exercise “knowingness” and 7) the ability to envision new worlds (think Dr. Seuss, Star Wars, Hunger Games, Harry Potter, etc.).”

“As an individual contributor to problem solving it is important to exercise our curiosity, questioning, and visioning abilities,” advises Carella. “As a facilitator it is essential to allow for diverse ideas to emerge, be able to synthesize and ‘translate’ other people’s thinking, and build an extensive network of available resources.”

MacLeod says the following interpersonal skills are necessary to effectively facilitate group problem solving: “The abilities to invite participation (hear all voices, encourage silent members), not take sides, manage dynamics between the monopolizer, the scapegoat, and the bully, and deal with conflict (not avoiding it or shutting down).” 

Furthermore, Jaffa explains that the skills of a strong problem solver aren’t measurable. The best way to become a creative problem solver, he says, is to do regular creative exercises that keep you sharp and force you to think outside the box. Carella echoes this sentiment: “Neuroscience tells us that creativity comes from creating novel neural paths. Allow a few minutes each day to exercise your brain with novel techniques and brain ‘tricks’ – read something new, drive to work via a different route, count backwards, smell a new fragrance, etc.”

What Is Creative Problem Solving? History, Evolution, and Core Principles

Creative problem solving (CPS) is a method of problem solving in which you approach a problem or challenge in an imaginative, innovative way. The goal of CPS is to come up with innovative solutions, make a decision, and take action quickly. Sidney Parnes and Alex Osborn are credited with developing the creative problem solving process in the 1950s. The concept was further studied and developed at SUNY Buffalo State and the Creative Education Foundation. 

The core principles of CPS include the following:

• Balance divergent and convergent thinking
• Ask problems as questions
• Defer or suspend judgement
• Focus on “Yes, and…” rather than “No, but…”

According to Carella, “Creative problem solving is the mental process used for generating innovative and imaginative ideas as a solution to a problem or a challenge. Creative problem solving techniques can be pursued by individuals or groups.”

When asked to define CPS, Jaffa explains that it is, by nature, difficult to create boundaries for. “Creative problem solving is not cut and dry,” he says, “If you ask 100 different people the definition of creative problem solving, you’ll get 100 different responses - it’s a non-entity.”

Business presents a unique need for creative problem solving. Especially in today’s competitive landscape, organizations need to iterate quickly, innovate with intention, and constantly be at the cutting-edge of creativity and new ideas to succeed. Developing CPS skills among your workforce not only enables you to make faster, stronger in-the-moment decisions, but also inspires a culture of collaborative work and knowledge sharing. When people work together to generate multiple novel ideas and evaluate solutions, they are also more likely to arrive at an effective decision, which will improve business processes and reduce waste over time. In fact, CPS is so important that some companies now list creative problem solving skills as a job criteria.

MacLeod reiterates the vitality of creative problem solving in the workplace. “Problem solving is crucial for all groups and teams,” she says. “Leaders need to know how to guide the process, hear all voices and involve all members - it’s not easy.”

“This mental process [of CPS] is especially helpful in work environments where individuals and teams continuously struggle with new problems and challenges posed by their continuously changing environment,” adds Carella. 

Problem Solving Best Practices

By nature, creative problem solving does not have a clear-cut set of do’s and don’ts. Rather, creating a culture of strong creative problem solvers requires flexibility, adaptation, and interpersonal skills. However, there are a several best practices that you should incorporate:

• Use a Systematic Approach: Regardless of the technique you use, choose a systematic method that satisfies your workplace conditions and constraints (time, resources, budget, etc.). Although you want to preserve creativity and openness to new ideas, maintaining a structured approach to the process will help you stay organized and focused. 
• View Problems as Opportunities: Rather than focusing on the negatives or giving up when you encounter barriers, treat problems as opportunities to enact positive change on the situation. In fact, some experts even recommend defining problems as opportunities, to remain proactive and positive.
• Change Perspective: Remember that there are multiple ways to solve any problem. If you feel stuck, changing perspective can help generate fresh ideas. A perspective change might entail seeking advice of a mentor or expert, understanding the context of a situation, or taking a break and returning to the problem later. “A sterile or familiar environment can stifle new thinking and new perspectives,” says Carella. “Make sure you get out to draw inspiration from spaces and people out of your usual reach.”
• Break Down Silos: To invite the greatest possible number of perspectives to any problem, encourage teams to work cross-departmentally. This not only combines diverse expertise, but also creates a more trusting and collaborative environment, which is essential to effective CPS. According to Carella, “Big challenges are always best tackled by a group of people rather than left to a single individual. Make sure you create a space where the team can concentrate and convene.”
• Employ Strong Leadership or a Facilitator: Some companies choose to hire an external facilitator that teaches problem solving techniques, best practices, and practicums to stimulate creative problem solving. But, internal managers and staff can also oversee these activities. Regardless of whether the facilitator is internal or external, choose a strong leader who will value others’ ideas and make space for creative solutions.  Mattimore has specific advice regarding the role of a facilitator: “When facilitating, get the group to name a promising idea (it will crystalize the idea and make it more memorable), and facilitate deeper rather than broader. Push for not only ideas, but how an idea might specifically work, some of its possible benefits, who and when would be interested in an idea, etc. This fleshing-out process with a group will generate fewer ideas, but at the end of the day will yield more useful concepts that might be profitably pursued.” Additionally, Carella says that “Executives and managers don’t necessarily have to be creative problem solvers, but need to make sure that their teams are equipped with the right tools and resources to make this happen. Also they need to be able to foster an environment where failing fast is accepted and celebrated.”
• Evaluate Your Current Processes: This practice can help you unlock bottlenecks, and also identify gaps in your data and information management, both of which are common roots of business problems.

MacLeod offers the following additional advice, “Always get the facts. Don’t jump too quickly to a solution – working through [problems] takes time and patience.”

Mattimore also stresses that how you introduce creative problem solving is important. “Do not start by introducing a new company-wide innovation process,” he says. “Instead, encourage smaller teams to pursue specific creative projects, and then build a process from the ground up by emulating these smaller teams’ successful approaches. We say: ‘You don’t innovate by changing the culture, you change the culture by innovating.’”

Barriers to Effective Problem Solving

Learning how to effectively solve problems is difficult and takes time and continual adaptation. There are several common barriers to successful CPS, including:

• Confirmation Bias: The tendency to only search for or interpret information that confirms a person’s existing ideas. People misinterpret or disregard data that doesn’t align with their beliefs.
• Mental Set: People’s inclination to solve problems using the same tactics they have used to solve problems in the past. While this can sometimes be a useful strategy (see Analogical Thinking in a later section), it often limits inventiveness and creativity.
• Functional Fixedness: This is another form of narrow thinking, where people become “stuck” thinking in a certain way and are unable to be flexible or change perspective.
• Unnecessary Constraints: When people are overwhelmed with a problem, they can invent and impose additional limits on solution avenues. To avoid doing this, maintain a structured, level-headed approach to evaluating causes, effects, and potential solutions.
• Groupthink: Be wary of the tendency for group members to agree with each other — this might be out of conflict avoidance, path of least resistance, or fear of speaking up. While this agreeableness might make meetings run smoothly, it can actually stunt creativity and idea generation, therefore limiting the success of your chosen solution.
• Irrelevant Information: The tendency to pile on multiple problems and factors that may not even be related to the challenge at hand. This can cloud the team’s ability to find direct, targeted solutions.
• Paradigm Blindness: This is found in people who are unwilling to adapt or change their worldview, outlook on a particular problem, or typical way of processing information. This can erode the effectiveness of problem solving techniques because they are not aware of the narrowness of their thinking, and therefore cannot think or act outside of their comfort zone.

According to Jaffa, the primary barrier of effective problem solving is rigidity. “The most common things people say are, ‘We’ve never done it before,’ or ‘We’ve always done it this way.’” While these feelings are natural, Jaffa explains that this rigid thinking actually precludes teams from identifying creative, inventive solutions that result in the greatest benefit.

“The biggest barrier to creative problem solving is a lack of awareness – and commitment to – training employees in state-of-the-art creative problem-solving techniques,” Mattimore explains. “We teach our clients how to use ideation techniques (as many as two-dozen different creative thinking techniques) to help them generate more and better ideas. Ideation techniques use specific and customized stimuli, or ‘thought triggers’ to inspire new thinking and new ideas.” 

MacLeod adds that ineffective or rushed leadership is another common culprit. “We're always in a rush to fix quickly,” she says. “Sometimes leaders just solve problems themselves, making unilateral decisions to save time. But the investment is well worth it — leaders will have less on their plates if they can teach and eventually trust the team to resolve. Teams feel empowered and engagement and investment increases.”

Strategies for Problem Cause Identification

As discussed, most experts agree that the first and most crucial step in problem solving is defining the problem. Once you’ve done this, however, it may not be appropriate to move straight to the solution phase. Rather, it is often helpful to identify the cause(s) of the problem: This will better inform your solution planning and execution, and help ensure that you don’t fall victim to the same challenges in the future. 

Below are some of the most common strategies for identifying the cause of a problem:

• Root Cause Analysis: This method helps identify the most critical cause of a problem. A factor is considered a root cause if removing it prevents the problem from recurring. Performing a root cause analysis is a 12 step process that includes: define the problem, gather data on the factors contributing to the problem, group the factors based on shared characteristics, and create a cause-and-effect timeline to determine the root cause. After that, you identify and evaluate corrective actions to eliminate the root cause.

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Problem Solving Techniques and Strategies

In this section, we’ll explain several traditional and creative problem solving methods that you can use to identify challenges, create actionable goals, and resolve problems as they arise. Although there is often procedural and objective crossover among techniques, they are grouped by theme so you can identify which method works best for your organization.

Divergent Creative Problem Solving Techniques

Brainstorming: One of the most common methods of divergent thinking, brainstorming works best in an open group setting where everyone is encouraged to share their creative ideas. The goal is to generate as many ideas as possible – you analyze, critique, and evaluate the ideas only after the brainstorming session is complete. To learn more specific brainstorming techniques, read this article . 

Mind Mapping: This is a visual thinking tool where you graphically depict concepts and their relation to one another. You can use mind mapping to structure the information you have, analyze and synthesize it, and generate solutions and new ideas from there. The goal of a mind map is to simplify complicated problems so you can more clearly identify solutions.

Appreciative Inquiry (AI): The basic assumption of AI is that “an organization is a mystery to be embraced.” Using this principle, AI takes a positive, inquisitive approach to identifying the problem, analyzing the causes, and presenting possible solutions. The five principles of AI emphasize dialogue, deliberate language and outlook, and social bonding. 

Lateral Thinking: This is an indirect problem solving approach centered on the momentum of idea generation. As opposed to critical thinking, where people value ideas based on their truth and the absence of errors, lateral thinking values the “movement value” of new ideas: This means that you reward team members for producing a large volume of new ideas rapidly. With this approach, you’ll generate many new ideas before approving or rejecting any.

Problem Solving Techniques to Change Perspective

Constructive Controversy: This is a structured approach to group decision making to preserve critical thinking and disagreement while maintaining order. After defining the problem and presenting multiple courses of action, the group divides into small advocacy teams who research, analyze, and refute a particular option. Once each advocacy team has presented its best-case scenario, the group has a discussion (advocacy teams still defend their presented idea). Arguing and playing devil’s advocate is encouraged to reach an understanding of the pros and cons of each option. Next, advocacy teams abandon their cause and evaluate the options openly until they reach a consensus. All team members formally commit to the decision, regardless of whether they advocated for it at the beginning. You can learn more about the goals and steps in constructive controversy here . 

Carella is a fan of this approach. “Create constructive controversy by having two teams argue the pros and cons of a certain idea,” he says. “It forces unconscious biases to surface and gives space for new ideas to formulate.”

Abstraction: In this method, you apply the problem to a fictional model of the current situation. Mapping an issue to an abstract situation can shed extraneous or irrelevant factors, and reveal places where you are overlooking obvious solutions or becoming bogged down by circumstances. 

Analogical Thinking: Also called analogical reasoning , this method relies on an analogy: using information from one problem to solve another problem (these separate problems are called domains). It can be difficult for teams to create analogies among unrelated problems, but it is a strong technique to help you identify repeated issues, zoom out and change perspective, and prevent the problems from occurring in the future. .

CATWOE: This framework ensures that you evaluate the perspectives of those whom your decision will impact. The factors and questions to consider include (which combine to make the acronym CATWOE):

• Customers: Who is on the receiving end of your decisions? What problem do they currently have, and how will they react to your proposed solution?
• Actors: Who is acting to bring your solution to fruition? How will they respond and be affected by your decision?
• Transformation Process: What processes will you employ to transform your current situation and meet your goals? What are the inputs and outputs?
• World View: What is the larger context of your proposed solution? What is the larger, big-picture problem you are addressing?
• Owner: Who actually owns the process? How might they influence your proposed solution (positively or negatively), and how can you influence them to help you?
• Environmental Constraints: What are the limits (environmental, resource- and budget-wise, ethical, legal, etc.) on your ideas? How will you revise or work around these constraints?

Complex Problem Solving

Soft Systems Methodology (SSM): For extremely complex problems, SSM can help you identify how factors interact, and determine the best course of action. SSM was borne out of organizational process modeling and general systems theory, which hold that everything is part of a greater, interconnected system: This idea works well for “hard” problems (where logic and a single correct answer are prioritized), and less so for “soft” problems (i.e., human problems where factors such as personality, emotions, and hierarchy come into play). Therefore, SSM defines a seven step process for problem solving: 

• Begin with the problem or problematic situation 
• Express the problem or situation and build a rich picture of the themes of the problem 
• Identify the root causes of the problem (most commonly with CATWOE)
• Build conceptual models of human activity surrounding the problem or situation
• Compare models with real-world happenings
• Identify changes to the situation that are both feasible and desirable
• Take action to implement changes and improve the problematic situation

SSM can be used for any complex soft problem, and is also a useful tool in change management . 

Failure Mode and Effects Analysis (FMEA): This method helps teams anticipate potential problems and take steps to mitigate them. Use FMEA when you are designing (redesigning) a complex function, process, product, or service. First, identify the failure modes, which are the possible ways that a project could fail. Then, perform an effects analysis to understand the consequences of each of the potential downfalls. This exercise is useful for internalizing the severity of each potential failure and its effects so you can make adjustments or safeties in your plan. 

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Problem Solving Based on Data or Logic (Heuristic Methods)

TRIZ: A Russian-developed problem solving technique that values logic, analysis, and forecasting over intuition or soft reasoning. TRIZ (translated to “theory of inventive problem solving” or TIPS in English) is a systematic approach to defining and identifying an inventive solution to difficult problems. The method offers several strategies for arriving at an inventive solution, including a contradictions matrix to assess trade-offs among solutions, a Su-Field analysis which uses formulas to describe a system by its structure, and ARIZ (algorithm of inventive problem solving) which uses algorithms to find inventive solutions. 

Inductive Reasoning: A logical method that uses evidence to conclude that a certain answer is probable (this is opposed to deductive reasoning, where the answer is assumed to be true). Inductive reasoning uses a limited number of observations to make useful, logical conclusions (for example, the Scientific Method is an extreme example of inductive reasoning). However, this method doesn’t always map well to human problems in the workplace — in these instances, managers should employ intuitive inductive reasoning , which allows for more automatic, implicit conclusions so that work can progress. This, of course, retains the principle that these intuitive conclusions are not necessarily the one and only correct answer. 

Process-Oriented Problem Solving Methods

Plan Do Check Act (PDCA): This is an iterative management technique used to ensure continual improvement of products or processes. First, teams plan (establish objectives to meet desired end results), then do (implement the plan, new processes, or produce the output), then check (compare expected with actual results), and finally act (define how the organization will act in the future, based on the performance and knowledge gained in the previous three steps). 

Means-End Analysis (MEA): The MEA strategy is to reduce the difference between the current (problematic) state and the goal state. To do so, teams compile information on the multiple factors that contribute to the disparity between the current and goal states. Then they try to change or eliminate the factors one by one, beginning with the factor responsible for the greatest difference in current and goal state. By systematically tackling the multiple factors that cause disparity between the problem and desired outcome, teams can better focus energy and control each step of the process. 

Hurson’s Productive Thinking Model: This technique was developed by Tim Hurson, and is detailed in his 2007 book Think Better: An Innovator’s Guide to Productive Thinking . The model outlines six steps that are meant to give structure while maintaining creativity and critical thinking: 1) Ask “What is going on?” 2) Ask “What is success?” 3) Ask “What is the question?” 4) Generate answers 5) Forge the solution 6) Align resources. 

Control Influence Accept (CIA): The basic premise of CIA is that how you respond to problems determines how successful you will be in overcoming them. Therefore, this model is both a problem solving technique and stress-management tool that ensures you aren’t responding to problems in a reactive and unproductive way. The steps in CIA include:

• Control: Identify the aspects of the problem that are within your control.
• Influence: Identify the aspects of the problem that you cannot control, but that you can influence.
• Accept: Identify the aspects of the problem that you can neither control nor influence, and react based on this composite information. 

GROW Model: This is a straightforward problem solving method for goal setting that clearly defines your goals and current situation, and then asks you to define the potential solutions and be realistic about your chosen course of action. The steps break down as follows:

• Goal: What do you want?
• Reality: Where are you now?
• Options: What could you do?
• Will: What will you do?

OODA Loop: This acronym stands for observe, orient, decide, and act. This approach is a decision-making cycle that values agility and flexibility over raw human force. It is framed as a loop because of the understanding that any team will continually encounter problems or opponents to success and have to overcome them.

There are also many un-named creative problem solving techniques that follow a sequenced series of steps. While the exact steps vary slightly, they all follow a similar trajectory and aim to accomplish similar goals of problem, cause, and goal identification, idea generation, and active solution implementation.

MacLeod offers her own problem solving procedure, which echoes the above steps:

“1. Recognize the Problem: State what you see. Sometimes the problem is covert. 2. Identify: Get the facts — What exactly happened? What is the issue? 3. and 4. Explore and Connect: Dig deeper and encourage group members to relate their similar experiences. Now you're getting more into the feelings and background [of the situation], not just the facts.  5. Possible Solutions: Consider and brainstorm ideas for resolution. 6. Implement: Choose a solution and try it out — this could be role play and/or a discussion of how the solution would be put in place.  7. Evaluate: Revisit to see if the solution was successful or not.”

Many of these problem solving techniques can be used in concert with one another, or multiple can be appropriate for any given problem. It’s less about facilitating a perfect CPS session, and more about encouraging team members to continually think outside the box and push beyond personal boundaries that inhibit their innovative thinking. So, try out several methods, find those that resonate best with your team, and continue adopting new techniques and adapting your processes along the way. 

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Problem-Solving Strategies and Obstacles

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• Application
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From deciding what to eat for dinner to considering whether it's the right time to buy a house, problem-solving is a large part of our daily lives. Learn some of the problem-solving strategies that exist and how to use them in real life, along with ways to overcome obstacles that are making it harder to resolve the issues you face.

What Is Problem-Solving?

In cognitive psychology , the term 'problem-solving' refers to the mental process that people go through to discover, analyze, and solve problems.

A problem exists when there is a goal that we want to achieve but the process by which we will achieve it is not obvious to us. Put another way, there is something that we want to occur in our life, yet we are not immediately certain how to make it happen.

Maybe you want a better relationship with your spouse or another family member but you're not sure how to improve it. Or you want to start a business but are unsure what steps to take. Problem-solving helps you figure out how to achieve these desires.

The problem-solving process involves:

• Discovery of the problem
• Deciding to tackle the issue
• Seeking to understand the problem more fully
• Researching available options or solutions
• Taking action to resolve the issue

Before problem-solving can occur, it is important to first understand the exact nature of the problem itself. If your understanding of the issue is faulty, your attempts to resolve it will also be incorrect or flawed.

Problem-Solving Mental Processes

Several mental processes are at work during problem-solving. Among them are:

• Perceptually recognizing the problem
• Representing the problem in memory
• Considering relevant information that applies to the problem
• Identifying different aspects of the problem
• Labeling and describing the problem

Problem-Solving Strategies

There are many ways to go about solving a problem. Some of these strategies might be used on their own, or you may decide to employ multiple approaches when working to figure out and fix a problem.

An algorithm is a step-by-step procedure that, by following certain "rules" produces a solution. Algorithms are commonly used in mathematics to solve division or multiplication problems. But they can be used in other fields as well.

In psychology, algorithms can be used to help identify individuals with a greater risk of mental health issues. For instance, research suggests that certain algorithms might help us recognize children with an elevated risk of suicide or self-harm.

One benefit of algorithms is that they guarantee an accurate answer. However, they aren't always the best approach to problem-solving, in part because detecting patterns can be incredibly time-consuming.

There are also concerns when machine learning is involved—also known as artificial intelligence (AI)—such as whether they can accurately predict human behaviors.

Heuristics are shortcut strategies that people can use to solve a problem at hand. These "rule of thumb" approaches allow you to simplify complex problems, reducing the total number of possible solutions to a more manageable set.

If you find yourself sitting in a traffic jam, for example, you may quickly consider other routes, taking one to get moving once again. When shopping for a new car, you might think back to a prior experience when negotiating got you a lower price, then employ the same tactics.

While heuristics may be helpful when facing smaller issues, major decisions shouldn't necessarily be made using a shortcut approach. Heuristics also don't guarantee an effective solution, such as when trying to drive around a traffic jam only to find yourself on an equally crowded route.

Trial and Error

A trial-and-error approach to problem-solving involves trying a number of potential solutions to a particular issue, then ruling out those that do not work. If you're not sure whether to buy a shirt in blue or green, for instance, you may try on each before deciding which one to purchase.

This can be a good strategy to use if you have a limited number of solutions available. But if there are many different choices available, narrowing down the possible options using another problem-solving technique can be helpful before attempting trial and error.

In some cases, the solution to a problem can appear as a sudden insight. You are facing an issue in a relationship or your career when, out of nowhere, the solution appears in your mind and you know exactly what to do.

Insight can occur when the problem in front of you is similar to an issue that you've dealt with in the past. Although, you may not recognize what is occurring since the underlying mental processes that lead to insight often happen outside of conscious awareness .

Research indicates that insight is most likely to occur during times when you are alone—such as when going on a walk by yourself, when you're in the shower, or when lying in bed after waking up.

How to Apply Problem-Solving Strategies in Real Life

If you're facing a problem, you can implement one or more of these strategies to find a potential solution. Here's how to use them in real life:

• Create a flow chart . If you have time, you can take advantage of the algorithm approach to problem-solving by sitting down and making a flow chart of each potential solution, its consequences, and what happens next.
• Recall your past experiences . When a problem needs to be solved fairly quickly, heuristics may be a better approach. Think back to when you faced a similar issue, then use your knowledge and experience to choose the best option possible.
• Start trying potential solutions . If your options are limited, start trying them one by one to see which solution is best for achieving your desired goal. If a particular solution doesn't work, move on to the next.
• Take some time alone . Since insight is often achieved when you're alone, carve out time to be by yourself for a while. The answer to your problem may come to you, seemingly out of the blue, if you spend some time away from others.

Obstacles to Problem-Solving

Problem-solving is not a flawless process as there are a number of obstacles that can interfere with our ability to solve a problem quickly and efficiently. These obstacles include:

• Assumptions: When dealing with a problem, people can make assumptions about the constraints and obstacles that prevent certain solutions. Thus, they may not even try some potential options.
• Functional fixedness : This term refers to the tendency to view problems only in their customary manner. Functional fixedness prevents people from fully seeing all of the different options that might be available to find a solution.
• Irrelevant or misleading information: When trying to solve a problem, it's important to distinguish between information that is relevant to the issue and irrelevant data that can lead to faulty solutions. The more complex the problem, the easier it is to focus on misleading or irrelevant information.
• Mental set: A mental set is a tendency to only use solutions that have worked in the past rather than looking for alternative ideas. A mental set can work as a heuristic, making it a useful problem-solving tool. However, mental sets can also lead to inflexibility, making it more difficult to find effective solutions.

How to Improve Your Problem-Solving Skills

In the end, if your goal is to become a better problem-solver, it's helpful to remember that this is a process. Thus, if you want to improve your problem-solving skills, following these steps can help lead you to your solution:

• Recognize that a problem exists . If you are facing a problem, there are generally signs. For instance, if you have a mental illness , you may experience excessive fear or sadness, mood changes, and changes in sleeping or eating habits. Recognizing these signs can help you realize that an issue exists.
• Decide to solve the problem . Make a conscious decision to solve the issue at hand. Commit to yourself that you will go through the steps necessary to find a solution.
• Seek to fully understand the issue . Analyze the problem you face, looking at it from all sides. If your problem is relationship-related, for instance, ask yourself how the other person may be interpreting the issue. You might also consider how your actions might be contributing to the situation.
• Research potential options . Using the problem-solving strategies mentioned, research potential solutions. Make a list of options, then consider each one individually. What are some pros and cons of taking the available routes? What would you need to do to make them happen?
• Take action . Select the best solution possible and take action. Action is one of the steps required for change . So, go through the motions needed to resolve the issue.
• Try another option, if needed . If the solution you chose didn't work, don't give up. Either go through the problem-solving process again or simply try another option.

You can find a way to solve your problems as long as you keep working toward this goal—even if the best solution is simply to let go because no other good solution exists.

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Stewart SL, Celebre A, Hirdes JP, Poss JW. Risk of suicide and self-harm in kids: The development of an algorithm to identify high-risk individuals within the children's mental health system . Child Psychiat Human Develop . 2020;51:913-924. doi:10.1007/s10578-020-00968-9

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Mishra S. Decision-making under risk: Integrating perspectives from biology, economics, and psychology . Personal Soc Psychol Rev . 2014;18(3):280-307. doi:10.1177/1088868314530517

Csikszentmihalyi M, Sawyer K. Creative insight: The social dimension of a solitary moment . In: The Systems Model of Creativity . 2015:73-98. doi:10.1007/978-94-017-9085-7_7

Chrysikou EG, Motyka K, Nigro C, Yang SI, Thompson-Schill SL. Functional fixedness in creative thinking tasks depends on stimulus modality .  Psychol Aesthet Creat Arts . 2016;10(4):425‐435. doi:10.1037/aca0000050

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By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

22 Working in Diverse Teams

Learning Objectives

• Describe how diversity can enhance decision-making and problem-solving
• Identify challenges and best practices for working with multicultural teams
• Discuss divergent cultural characteristics and list several examples of such characteristics in the culture(s) you identify with

Decision-making and problem-solving can be much more dynamic and successful when performed in a diverse team environment. The multiple diverse perspectives can enhance both the understanding of the problem and the quality of the solution. Yet, working in diverse teams can be challenging given different identities, cultures, beliefs, and experiences. In this chapter, we will discuss the effects of team diversity on group decision-making and problem-solving, identify best practices and challenges for working in and with multicultural teams, and dig deeper into divergent cultural characteristics that teams may need to navigate.

Does Team Diversity Enhance Decision Making and Problem Solving?

In the Harvard Business Review article “Why Diverse Teams are Smarter,” David Rock and Heidi Grant (2016) support the idea that increasing workplace diversity is a good business decision. A 2015 McKinsey report on 366 public companies found that those in the top quartile for ethnic and racial diversity in management were 35% more likely to have financial returns above their industry mean, and those in the top quartile for gender diversity were 15% more likely to have returns above the industry mean. Similarly, in a global analysis conducted by Credit Suisse, organizations with at least one female board member yielded a higher return on equity and higher net income growth than those that did not have any women on the board.

Additional research on diversity has shown that diverse teams are better at decision-making and problem-solving because they tend to focus more on facts, per the Rock and Grant article. A study published in the Journal of Personality and Social Psychology showed that people from diverse backgrounds “might actually alter the behavior of a group’s social majority in ways that lead to improved and more accurate group thinking.” It turned out that in the study, the diverse panels raised more facts related to the case than homogeneous panels and made fewer factual errors while discussing available evidence. Another study noted in the article showed that diverse teams are “more likely to constantly reexamine facts and remain objective. They may also encourage greater scrutiny of each member’s actions, keeping their joint cognitive resources sharp and vigilant. By breaking up workforce homogeneity, you can allow your employees to become more aware of their own potential biases—entrenched ways of thinking that can otherwise blind them to key information and even lead them to make errors in decision-making processes.” In other words, when people are among homogeneous and like-minded (non-diverse) teammates, the team is susceptible to groupthink and may be reticent to think about opposing viewpoints since all team members are in alignment. In a more diverse team with a variety of backgrounds and experiences, the opposing viewpoints are more likely to come out and the team members feel obligated to research and address the questions that have been raised. Again, this enables a richer discussion and a more in-depth fact-finding and exploration of opposing ideas and viewpoints in order to solve problems.

Diversity in teams also leads to greater innovation. A Boston Consulting Group article entitled “The Mix that Matters: Innovation through Diversity” explains a study in which they sought to understand the relationship between diversity in managers (all management levels) and innovation (Lorenzo et al., 2017). The key findings of this study show that:

• The positive relationship between management diversity and innovation is statistically significant—and thus companies with higher levels of diversity derive more revenue from new products and services.
• The innovation boost isn’t limited to a single type of diversity. The presence of managers who are either female or are from other countries, industries, or companies can cause an increase in innovation.
• Management diversity seems to have a particularly positive effect on innovation at complex companies—those that have multiple product lines or that operate in multiple industry segments.
• To reach its potential, gender diversity needs to go beyond tokenism. In the study, innovation performance only increased significantly when the workforce included more than 20% women in management positions. Having a high percentage of female employees doesn’t increase innovation if only a small number of women are managers.
• At companies with diverse management teams, openness to contributions from lower-level workers and an environment in which employees feel free to speak their minds are crucial for fostering innovation.

When you consider the impact that diverse teams have on decision-making and problem-solving—through the discussion and incorporation of new perspectives, ideas, and data—it is no wonder that the BCG study shows greater innovation. Team leaders need to reflect upon these findings during the early stages of team selection so that they can reap the benefits of having diverse voices and backgrounds.

Challenges and Best Practices for Working with Multicultural Teams

As globalization has increased over the last decades, workplaces have felt the impact of working within multicultural teams. The earlier section on team diversity outlined some of the highlights and benefits of working on diverse teams, and a multicultural group certainly qualifies as diverse. However, there are some key practices that are recommended to those who are leading multicultural teams so that they can parlay the diversity into an advantage and not be derailed by it.

People may assume that communication is the key factor that can derail multicultural teams, as participants may have different languages and communication styles. In the Harvard Business Review article “Managing Multicultural Teams,” Brett et al. (2006) outline four key cultural differences that can cause destructive conflicts in a team. The first difference is direct versus indirect communication, also known as high-context vs. low-context communication . Some cultures are very direct and explicit in their communication, while others are more indirect and ask questions rather than pointing our problems. This difference can cause conflict because, at the extreme, the direct style may be considered offensive by some, while the indirect style may be perceived as unproductive and passive-aggressive in team interactions.

The second difference that multicultural teams may face is trouble with accents and fluency. When team members don’t speak the same language, there may be one language that dominates the group interaction—and those who don’t speak it may feel left out. The speakers of the primary language may feel that those members don’t contribute as much or are less competent. The next challenge is when there are differing attitudes toward hierarchy. Some cultures are very respectful of the hierarchy and will treat team members based on that hierarchy. Other cultures are more egalitarian and don’t observe hierarchical differences to the same degree. This may lead to clashes if some people feel that they are being disrespected and not treated according to their status. The final difference that may challenge multicultural teams is conflicting decision-making norms. Different cultures make decisions differently, and some will apply a great deal of analysis and preparation beforehand. Those cultures that make decisions more quickly (and need just enough information to make a decision) may be frustrated with the slow response and relatively longer thought process.

These cultural differences are good examples of how everyday team activities (decision-making, communication, interaction among team members) may become points of contention for a multicultural team if there isn’t adequate understanding of everyone’s culture. The authors propose that there are several potential interventions to try if these conflicts arise. One simple intervention is adaptation , which is working with or around differences. This is best used when team members are willing to acknowledge the cultural differences and learn how to work with them. The next intervention technique is structural intervention , or reorganizing to reduce friction on the team. This technique is best used if there are unproductive subgroups or cliques within the team that need to be moved around. Managerial intervention is the technique of making decisions by management and without team involvement. This technique is one that should be used sparingly, as it essentially shows that the team needs guidance and can’t move forward without management getting involved. Finally, exit is an intervention of last resort, and is the voluntary or involuntary removal of a team member. If the differences and challenges have proven to be so great that an individual on the team can no longer work with the team productively, then it may be necessary to remove the team member in question.

Developing Cultural Intelligence

There are some people who seem to be innately aware of and able to work with cultural differences on teams and in their organizations. These individuals might be said to have cultural intelligence . Cultural intelligence  is a competency and a skill that enables individuals to function effectively in cross-cultural environments. It develops as people become more aware of the influence of culture and more capable of adapting their behavior to the norms of other cultures. In the IESE Insight article entitled “Cultural Competence: Why It Matters and How You Can Acquire It,” Lee and Liao (2015) assert that “multicultural leaders may relate better to team members from different cultures and resolve conflicts more easily. Their multiple talents can also be put to good use in international negotiations.” Multicultural leaders don’t have a lot of “baggage” from any one culture, and so are sometimes perceived as being culturally neutral. They are very good at handling diversity, which gives them a great advantage in their relationships with teammates.

In order to help people become better team members in a world that is increasingly multicultural, there are a few best practices that the authors recommend for honing cross-cultural skills. The first is to “broaden your mind”—expand your own cultural channels (travel, movies, books) and surround yourself with people from other cultures. This helps to raise your own awareness of the cultural differences and norms that you may encounter. Another best practice is to “develop your cross-cultural skills through practice” and experiential learning. You may have the opportunity to work or travel abroad—but if you don’t, then getting to know some of your company’s cross-cultural colleagues or foreign visitors will help you to practice your skills. Serving on a cross-cultural project team and taking the time to get to know and bond with your global colleagues is an excellent way to develop skills.

Once you have a sense of the different cultures and have started to work on developing your cross-cultural skills, another good practice is to “boost your cultural metacognition” and monitor your own behavior in multicultural situations. When you are in a situation in which you are interacting with multicultural individuals, you should test yourself and be aware of how you act and feel. Observe both your positive and negative interactions with people, and learn from them. Developing “ cognitive complexity ” is the final best practice for boosting multicultural skills. This is the most advanced, and it requires being able to view situations from more than one cultural framework. In order to see things from another perspective, you need to have a strong sense of emotional intelligence, empathy, and sympathy, and be willing to engage in honest communications.

In the Harvard Business Review article “Cultural Intelligence,” Earley and Mosakowski (2004) describe three sources of cultural intelligence that teams should consider if they are serious about becoming more adept in their cross-cultural skills and understanding. These sources, very simply, are head, body, and heart . One first learns about the beliefs, customs, and taboos of foreign cultures via the head . Training programs are based on providing this type of overview information—which is helpful, but obviously isn’t experiential. This is the cognitive component of cultural intelligence. The second source, the body , involves more commitment and experimentation with the new culture. It is this physical component (demeanor, eye contact, posture, accent) that shows a deeper level of understanding of the new culture and its physical manifestations. The final source, the heart , deals with a person’s own confidence in their ability to adapt to and deal well with cultures outside of their own. Heart really speaks to one’s own level of emotional commitment and motivation to understand the new culture.

The authors have created a quick assessment to diagnose cultural intelligence, based on these cognitive, physical, and emotional/motivational measures (i.e., head, body, heart). Please refer to the table below for a short diagnostic that allows you to assess your cultural intelligence.

Cultural intelligence is an extension of emotional intelligence. An individual must have a level of awareness and understanding of the new culture so that he or she can adapt to the style, pace, language, nonverbal communication, etc. and work together successfully with the new culture. A multicultural team can only find success if its members take the time to understand each other and ensure that everyone feels included. Multiculturalism and cultural intelligence are traits that are taking on increasing importance in the business world today. By following best practices and avoiding the challenges and pitfalls that can derail a multicultural team, a team can find great success and personal fulfillment well beyond the boundaries of the project or work engagement.

Digging in Deeper: Divergent Cultural Dimensions

Let’s dig in deeper by examining several points of divergence across cultures and consider how these dimensions might play out in organizations and in groups or teams.

Low-Power versus High-Power Distance

How comfortable are you with critiquing your boss’s decisions? If you are from a low-power distance culture, your answer might be “no problem.” In low-power distance cultures , according to Dutch researcher Geert Hofstede, people relate to one another more as equals and less as a reflection of dominant or subordinate roles, regardless of their actual formal roles as employee and manager, for example.

In a high-power distance culture , you would probably be much less likely to challenge the decision, to provide an alternative, or to give input. If you are working with people from a high-power distance culture, you may need to take extra care to elicit feedback and involve them in the discussion because their cultural framework may preclude their participation. They may have learned that less powerful people must accept decisions without comment, even if they have a concern or know there is a significant problem. Unless you are sensitive to cultural orientation and power distance, you may lose valuable information.

Individualistic versus Collectivist Cultures

People in individualistic cultures  value individual freedom and personal independence, and cultures always have stories to reflect their values. You may recall the story of Superman, or John McLean in the Diehard series, and note how one person overcomes all obstacles. Through personal ingenuity, in spite of challenges, one person rises successfully to conquer or vanquish those obstacles. Sometimes there is an assist, as in basketball or football, where another person lends a hand, but still the story repeats itself again and again, reflecting the cultural viewpoint.

When Hofstede explored the concepts of individualism and collectivism across diverse cultures (Hofstede, 1982, 2001, 2005), he found that in individualistic cultures like the United States, people perceived their world primarily from their own viewpoint. They perceived themselves as empowered individuals, capable of making their own decisions, and able to make an impact on their own lives.

Cultural viewpoint is not an either/or dichotomy, but rather a continuum or range. You may belong to some communities that express individualistic cultural values, while others place the focus on a collective viewpoint. Collectivist cultures  (Hofstede, 1982), including many in Asia and South America, focus on the needs of the nation, community, family, or group of workers. Ownership and private property is one way to examine this difference. In some cultures, property is almost exclusively private, while others tend toward community ownership. The collectively owned resource returns benefits to the community. Water, for example, has long been viewed as a community resource, much like air, but that has been changing as business and organizations have purchased water rights and gained control over resources. Public lands, such as parks, are often considered public, and individual exploitation of them is restricted. Copper, a metal with a variety of industrial applications, is collectively owned in Chile, with profits deposited in the general government fund. While public and private initiatives exist, the cultural viewpoint is our topic. How does someone raised in a culture that emphasizes the community interact with someone raised in a primarily individualistic culture? How could tensions be expressed and how might interactions be influenced by this point of divergence?

Masculine versus Feminine Orientation

There was a time when many cultures and religions valued a female figurehead, and with the rise of Western cultures we have observed a shift toward a masculine ideal. Each carries with it a set of cultural expectations and norms for gender behavior and gender roles across life, including business.

Hofstede describes the masculine-feminine dichotomy not in terms of whether men or women hold the power in a given culture, but rather the extent to which that culture values certain traits that may be considered masculine or feminine . Thus, “the assertive pole has been called ‘masculine’ and the modest, caring pole ‘feminine.’ The women in feminine countries have the same modest, caring values as the men; in the masculine countries they are somewhat assertive and competitive, but not as much as the men, so that these countries show a gap between men’s values and women’s values” (Hofstede, 2009).

We can observe this difference in where people gather, how they interact, and how they dress. We can see it during business negotiations, where it may make an important difference in the success of the organizations involved. Cultural expectations precede the interaction, so someone who doesn’t match those expectations may experience tension. Business in the United States has a masculine orientation—assertiveness and competition are highly valued. In other cultures, such as Sweden, business values are more attuned to modesty (lack of self-promotion) and taking care of society’s weaker members. This range of difference is one aspect of intercultural communication that requires significant attention when the business communicator enters a new environment.

Uncertainty-Accepting Cultures versus Uncertainty-Rejecting Cultures

When we meet each other for the first time, we often use what we have previously learned to understand our current context. We also do this to reduce our uncertainty. Some cultures, such as the United States and Britain, are highly tolerant of uncertainty , while others go to great lengths to reduce the element of surprise. Cultures in the Arab world, for example, are high in uncertainty avoidance ; they tend to be resistant to change and reluctant to take risks. Whereas a U.S. business negotiator might enthusiastically agree to try a new procedure, the Egyptian counterpart would likely refuse to get involved until all the details are worked out.

Short-Term versus Long-Term Orientation

Do you want your reward right now or can you dedicate yourself to a long-term goal? You may work in a culture whose people value immediate results and grow impatient when those results do not materialize. Geert Hofstede discusses this relationship of time orientation to a culture as a “time horizon,” and it underscores the perspective of the individual within a cultural context. Many countries in Asia, influenced by the teachings of Confucius, value a long-term orientation, whereas other countries, including the United States, have a more short-term approach to life and results. Native American cultures are known for holding a long-term orientation, as illustrated by the proverb attributed to the Iroquois that decisions require contemplation of their impact seven generations removed.

If you work within a culture that has a short-term orientation ,  you may need to place greater emphasis on reciprocation of greetings, gifts, and rewards. For example, if you send a thank-you note the morning after being treated to a business dinner, your host will appreciate your promptness. While there may be a respect for tradition, there is also an emphasis on personal representation and honor, a reflection of identity and integrity. Personal stability and consistency are also valued in a short-term oriented culture, contributing to an overall sense of predictability and familiarity.

Long-term orientation  is often marked by persistence, thrift and frugality, and an order to relationships based on age and status. A sense of shame for the family and community is also observed across generations. What an individual does reflects on the family and is carried by immediate and extended family members.

Time Orientation

Edward T. Hall and Mildred Reed Hall (1987) state that monochronic time-oriented cultures consider one thing at a time, whereas polychronic time-oriented cultures schedule many things at one time, and time is considered in a more fluid sense. In monochromatic time , time is thought of as very linear, interruptions are to be avoided, and everything has its own specific time. Even the multitasker from a monochromatic culture will, for example, recognize the value of work first before play or personal time. The United States, Germany, and Switzerland are often noted as countries that value a monochromatic time orientation.

Polychromatic time  looks a little more complicated, with business and family mixing with dinner and dancing. Greece, Italy, Chile, and Saudi Arabia are countries where one can observe this perception of time; business meetings may be scheduled at a fixed time, but when they actually begin may be another story. Also note that the dinner invitation for 8 p.m. may in reality be more like 9 p.m. If you were to show up on time, you might be the first person to arrive and find that the hosts are not quite ready to receive you.

When in doubt, always ask before the event; many people from polychromatic cultures will be used to foreigner’s tendency to be punctual, even compulsive, about respecting established times for events. The skilled business communicator is aware of this difference and takes steps to anticipate it. The value of time in different cultures is expressed in many ways, and your understanding can help you communicate more effectively.

Review & Reflection Questions

• Why are diverse teams better at decision-making and problem-solving?
• What are some of the challenges that multicultural teams face?
• How might you further cultivate your own cultural intelligence?
• What are some potential points of divergence between cultures?
• Brett, J., Behfar, K., Kern, M. (2006, November). Managing multicultural teams. Harvard Business Review . https://hbr.org/2006/11/managing-multicultural-teams
• Dodd, C. (1998). Dynamics of intercultural communication (5th ed.). New York, NY: Harper & Row.
• Earley, P.C., & Mosakowski, E. (2004, October). Cultural intelligence. Harvard Business Review . https://hbr.org/2004/10/cultural-intelligence
• Hall, M. R., & Hall, E. T. (1987). Hidden differences: Doing business with the Japanese . New York, NY: Doubleday.
• Hofstede, G. (1982). Culture’s consequences (2nd ed.). Newbury Park, CA: Sage.
• Hofstede, G. (2001). Culture’s consequences: Comparing values, behaviors, institutions, and organizations across nations (2nd ed.). Thousand Oaks, CA: Sage.
• Hofstede, G. (2005). Cultures and organizations: Software of the mind (2nd ed.). New York, NY: McGraw-Hill.
• Lee, Y-T., & Liao, Y. (2015). Cultural competence: Why it matters and how you can acquire it. IESE Insight . https://www.ieseinsight.com/doc.aspx?id=1733&ar=20
• Lorenzo, R., Yoigt, N., Schetelig, K., Zawadzki, A., Welpe, I., & Brosi, P. (2017). The mix that matters: Innovation through diversity. Boston Consulting Group. https://www.bcg.com/publications/2017/people-organization-leadership-talent-innovation-through-diversity-mix-that-matters.aspx
• Rock, D., & Grant, H. (2016, November 4). Why diverse teams are smarter . Harvard Business Review . https://hbr.org/2016/11/why-diverse-teams-are-smarter

Author & Attribution

This remix comes from Dr. Jasmine Linabary at Emporia State University. This chapter is also available in her book:  Small Group Communication: Forming and Sustaining Teams.

The sections “How Does Team Diversity Enhance Decision Making and Problem Solving?” and “Challenges and Best Practices for Working with Multicultural Teams” are adapted from Black, J.S., & Bright, D.S. (2019). Organizational behavior. OpenStax. https://openstax.org/books/organizational-behavior/ . Access the full chapter for free here . The content is available under a Creative Commons Attribution License 4.0 license .

The section “Digging in Deeper: Divergent Cultural Dimensions” is adapted from “ Divergent Cultural Characteristics ” in Business Communication for Success from the University of Minnesota. The book was adapted from a work produced and distributed under a Creative Commons license (CC BY-NC-SA) by a publisher who has requested that they and the original author not receive attribution. This work is made available under the terms of a Creative Commons Attribution-NonCommercial-ShareAlike license .

A set of negative group-level processes, including illusions of invulnerability, self-censorship, and pressures to conform, that occur when highly cohesive groups seek concurrence when making a decision.

a culture that emphasize nonverbal communication and indirect communication styles

a culture that emphasizes verbal expression and direct communication styles

a competency and a skill that enables individuals to function effectively in cross-cultural environments

cultures in which people relate to one another more as equals and less as a reflection of dominant or subordinate roles, regardless of their actual formal roles

culture tends to accept power differences, encourage hierarchy, and show respect for rank and authority

cultures that place greater importance on individual freedom and personal independence

cultures that place more value on the needs and goals of the group, family, community or nation

cultures that tend to value assertiveness, and concentrate on material achievements and wealth-building

cultures that tend to value nurturing, care and emotion, and are concerned with the quality of life

cultures with a high tolerance for uncertainty, ambiguity, and risk-taking. The unknown is more openly accepted, and rules and regulations tend to be more lax

cultures with a low tolerance for uncertainty, ambiguity, and risk-taking. The unknown is minimized through strict rules and regulations

focus on the near future, involves delivering short-term success or gratification and places a stronger emphasis on the present than the future

cultures that focus on the future and delaying short-term success or gratification in order to achieve long-term success

an orientation to time is considered highly linear, where interruptions are to be avoided, and everything has its own specific time

an orientation to time where multiple things can be done at once and time is viewed more fluidly

Working in Diverse Teams Copyright © 2021 by Cameron W. Piercy, Ph.D. is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License , except where otherwise noted.

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Chapter 14: Leadership, Roles, and Problem Solving in Groups

14.3 problem solving and decision making in groups, learning objectives.

• Discuss the common components and characteristics of problems.
• Explain the five steps of the group problem-solving process.
• Describe the brainstorming and discussion that should take place before the group makes a decision.
• Compare and contrast the different decision-making techniques.
• Discuss the various influences on decision making.

Although the steps of problem solving and decision making that we will discuss next may seem obvious, we often don’t think to or choose not to use them. Instead, we start working on a problem and later realize we are lost and have to backtrack. I’m sure we’ve all reached a point in a project or task and had the “OK, now what?” moment. I’ve recently taken up some carpentry projects as a functional hobby, and I have developed a great respect for the importance of advanced planning. It’s frustrating to get to a crucial point in building or fixing something only to realize that you have to unscrew a support board that you already screwed in, have to drive back to the hardware store to get something that you didn’t think to get earlier, or have to completely start over. In this section, we will discuss the group problem-solving process, methods of decision making, and influences on these processes.

Group Problem Solving

The problem-solving process involves thoughts, discussions, actions, and decisions that occur from the first consideration of a problematic situation to the goal. The problems that groups face are varied, but some common problems include budgeting funds, raising funds, planning events, addressing customer or citizen complaints, creating or adapting products or services to fit needs, supporting members, and raising awareness about issues or causes.

Problems of all sorts have three common components (Adams & Galanes, 2009):

• An undesirable situation. When conditions are desirable, there isn’t a problem.
• A desired situation. Even though it may only be a vague idea, there is a drive to better the undesirable situation. The vague idea may develop into a more precise goal that can be achieved, although solutions are not yet generated.
• Obstacles between undesirable and desirable situation. These are things that stand in the way between the current situation and the group’s goal of addressing it. This component of a problem requires the most work, and it is the part where decision making occurs. Some examples of obstacles include limited funding, resources, personnel, time, or information. Obstacles can also take the form of people who are working against the group, including people resistant to change or people who disagree.

Discussion of these three elements of a problem helps the group tailor its problem-solving process, as each problem will vary. While these three general elements are present in each problem, the group should also address specific characteristics of the problem. Five common and important characteristics to consider are task difficulty, number of possible solutions, group member interest in problem, group member familiarity with problem, and the need for solution acceptance (Adams & Galanes, 2009).

• Task difficulty. Difficult tasks are also typically more complex. Groups should be prepared to spend time researching and discussing a difficult and complex task in order to develop a shared foundational knowledge. This typically requires individual work outside of the group and frequent group meetings to share information.
• Number of possible solutions. There are usually multiple ways to solve a problem or complete a task, but some problems have more potential solutions than others. Figuring out how to prepare a beach house for an approaching hurricane is fairly complex and difficult, but there are still a limited number of things to do—for example, taping and boarding up windows; turning off water, electricity, and gas; trimming trees; and securing loose outside objects. Other problems may be more creatively based. For example, designing a new restaurant may entail using some standard solutions but could also entail many different types of innovation with layout and design.
• Group member interest in problem. When group members are interested in the problem, they will be more engaged with the problem-solving process and invested in finding a quality solution. Groups with high interest in and knowledge about the problem may want more freedom to develop and implement solutions, while groups with low interest may prefer a leader who provides structure and direction.
• Group familiarity with problem. Some groups encounter a problem regularly, while other problems are more unique or unexpected. A family who has lived in hurricane alley for decades probably has a better idea of how to prepare its house for a hurricane than does a family that just recently moved from the Midwest. Many groups that rely on funding have to revisit a budget every year, and in recent years, groups have had to get more creative with budgets as funding has been cut in nearly every sector. When group members aren’t familiar with a problem, they will need to do background research on what similar groups have done and may also need to bring in outside experts.
• Need for solution acceptance. In this step, groups must consider how many people the decision will affect and how much “buy-in” from others the group needs in order for their solution to be successfully implemented. Some small groups have many stakeholders on whom the success of a solution depends. Other groups are answerable only to themselves. When a small group is planning on building a new park in a crowded neighborhood or implementing a new policy in a large business, it can be very difficult to develop solutions that will be accepted by all. In such cases, groups will want to poll those who will be affected by the solution and may want to do a pilot implementation to see how people react. Imposing an excellent solution that doesn’t have buy-in from stakeholders can still lead to failure.

Group problem solving can be a confusing puzzle unless it is approached systematically.

Muness Castle – Problem Solving – CC BY-SA 2.0.

Group Problem-Solving Process

There are several variations of similar problem-solving models based on US American scholar John Dewey’s reflective thinking process (Bormann & Bormann, 1988). As you read through the steps in the process, think about how you can apply what we learned regarding the general and specific elements of problems. Some of the following steps are straightforward, and they are things we would logically do when faced with a problem. However, taking a deliberate and systematic approach to problem solving has been shown to benefit group functioning and performance. A deliberate approach is especially beneficial for groups that do not have an established history of working together and will only be able to meet occasionally. Although a group should attend to each step of the process, group leaders or other group members who facilitate problem solving should be cautious not to dogmatically follow each element of the process or force a group along. Such a lack of flexibility could limit group member input and negatively affect the group’s cohesion and climate.

Step 1: Define the Problem

Define the problem by considering the three elements shared by every problem: the current undesirable situation, the goal or more desirable situation, and obstacles in the way (Adams & Galanes, 2009). At this stage, group members share what they know about the current situation, without proposing solutions or evaluating the information. Here are some good questions to ask during this stage: What is the current difficulty? How did we come to know that the difficulty exists? Who/what is involved? Why is it meaningful/urgent/important? What have the effects been so far? What, if any, elements of the difficulty require clarification? At the end of this stage, the group should be able to compose a single sentence that summarizes the problem called a problem statement . Avoid wording in the problem statement or question that hints at potential solutions. A small group formed to investigate ethical violations of city officials could use the following problem statement: “Our state does not currently have a mechanism for citizens to report suspected ethical violations by city officials.”

Step 2: Analyze the Problem

During this step a group should analyze the problem and the group’s relationship to the problem. Whereas the first step involved exploring the “what” related to the problem, this step focuses on the “why.” At this stage, group members can discuss the potential causes of the difficulty. Group members may also want to begin setting out an agenda or timeline for the group’s problem-solving process, looking forward to the other steps. To fully analyze the problem, the group can discuss the five common problem variables discussed before. Here are two examples of questions that the group formed to address ethics violations might ask: Why doesn’t our city have an ethics reporting mechanism? Do cities of similar size have such a mechanism? Once the problem has been analyzed, the group can pose a problem question that will guide the group as it generates possible solutions. “How can citizens report suspected ethical violations of city officials and how will such reports be processed and addressed?” As you can see, the problem question is more complex than the problem statement, since the group has moved on to more in-depth discussion of the problem during step 2.

Step 3: Generate Possible Solutions

During this step, group members generate possible solutions to the problem. Again, solutions should not be evaluated at this point, only proposed and clarified. The question should be what could we do to address this problem, not what should we do to address it. It is perfectly OK for a group member to question another person’s idea by asking something like “What do you mean?” or “Could you explain your reasoning more?” Discussions at this stage may reveal a need to return to previous steps to better define or more fully analyze a problem. Since many problems are multifaceted, it is necessary for group members to generate solutions for each part of the problem separately, making sure to have multiple solutions for each part. Stopping the solution-generating process prematurely can lead to groupthink. For the problem question previously posed, the group would need to generate solutions for all three parts of the problem included in the question. Possible solutions for the first part of the problem (How can citizens report ethical violations?) may include “online reporting system, e-mail, in-person, anonymously, on-the-record,” and so on. Possible solutions for the second part of the problem (How will reports be processed?) may include “daily by a newly appointed ethics officer, weekly by a nonpartisan nongovernment employee,” and so on. Possible solutions for the third part of the problem (How will reports be addressed?) may include “by a newly appointed ethics commission, by the accused’s supervisor, by the city manager,” and so on.

Step 4: Evaluate Solutions

During this step, solutions can be critically evaluated based on their credibility, completeness, and worth. Once the potential solutions have been narrowed based on more obvious differences in relevance and/or merit, the group should analyze each solution based on its potential effects—especially negative effects. Groups that are required to report the rationale for their decision or whose decisions may be subject to public scrutiny would be wise to make a set list of criteria for evaluating each solution. Additionally, solutions can be evaluated based on how well they fit with the group’s charge and the abilities of the group. To do this, group members may ask, “Does this solution live up to the original purpose or mission of the group?” and “Can the solution actually be implemented with our current resources and connections?” and “How will this solution be supported, funded, enforced, and assessed?” Secondary tensions and substantive conflict, two concepts discussed earlier, emerge during this step of problem solving, and group members will need to employ effective critical thinking and listening skills.

Decision making is part of the larger process of problem solving and it plays a prominent role in this step. While there are several fairly similar models for problem solving, there are many varied decision-making techniques that groups can use. For example, to narrow the list of proposed solutions, group members may decide by majority vote, by weighing the pros and cons, or by discussing them until a consensus is reached. There are also more complex decision-making models like the “six hats method,” which we will discuss later. Once the final decision is reached, the group leader or facilitator should confirm that the group is in agreement. It may be beneficial to let the group break for a while or even to delay the final decision until a later meeting to allow people time to evaluate it outside of the group context.

Step 5: Implement and Assess the Solution

Implementing the solution requires some advanced planning, and it should not be rushed unless the group is operating under strict time restraints or delay may lead to some kind of harm. Although some solutions can be implemented immediately, others may take days, months, or years. As was noted earlier, it may be beneficial for groups to poll those who will be affected by the solution as to their opinion of it or even to do a pilot test to observe the effectiveness of the solution and how people react to it. Before implementation, groups should also determine how and when they would assess the effectiveness of the solution by asking, “How will we know if the solution is working or not?” Since solution assessment will vary based on whether or not the group is disbanded, groups should also consider the following questions: If the group disbands after implementation, who will be responsible for assessing the solution? If the solution fails, will the same group reconvene or will a new group be formed?

Once a solution has been reached and the group has the “green light” to implement it, it should proceed deliberately and cautiously, making sure to consider possible consequences and address them as needed.

Jocko Benoit – Prodigal Light – CC BY-NC-ND 2.0.

Certain elements of the solution may need to be delegated out to various people inside and outside the group. Group members may also be assigned to implement a particular part of the solution based on their role in the decision making or because it connects to their area of expertise. Likewise, group members may be tasked with publicizing the solution or “selling” it to a particular group of stakeholders. Last, the group should consider its future. In some cases, the group will get to decide if it will stay together and continue working on other tasks or if it will disband. In other cases, outside forces determine the group’s fate.

“Getting Competent”

Problem Solving and Group Presentations

Giving a group presentation requires that individual group members and the group as a whole solve many problems and make many decisions. Although having more people involved in a presentation increases logistical difficulties and has the potential to create more conflict, a well-prepared and well-delivered group presentation can be more engaging and effective than a typical presentation. The main problems facing a group giving a presentation are (1) dividing responsibilities, (2) coordinating schedules and time management, and (3) working out the logistics of the presentation delivery.

In terms of dividing responsibilities, assigning individual work at the first meeting and then trying to fit it all together before the presentation (which is what many college students do when faced with a group project) is not the recommended method. Integrating content and visual aids created by several different people into a seamless final product takes time and effort, and the person “stuck” with this job at the end usually ends up developing some resentment toward his or her group members. While it’s OK for group members to do work independently outside of group meetings, spend time working together to help set up some standards for content and formatting expectations that will help make later integration of work easier. Taking the time to complete one part of the presentation together can help set those standards for later individual work. Discuss the roles that various group members will play openly so there isn’t role confusion. There could be one point person for keeping track of the group’s progress and schedule, one point person for communication, one point person for content integration, one point person for visual aids, and so on. Each person shouldn’t do all that work on his or her own but help focus the group’s attention on his or her specific area during group meetings (Stanton, 2009).

Scheduling group meetings is one of the most challenging problems groups face, given people’s busy lives. From the beginning, it should be clearly communicated that the group needs to spend considerable time in face-to-face meetings, and group members should know that they may have to make an occasional sacrifice to attend. Especially important is the commitment to scheduling time to rehearse the presentation. Consider creating a contract of group guidelines that includes expectations for meeting attendance to increase group members’ commitment.

Group presentations require members to navigate many logistics of their presentation. While it may be easier for a group to assign each member to create a five-minute segment and then transition from one person to the next, this is definitely not the most engaging method. Creating a master presentation and then assigning individual speakers creates a more fluid and dynamic presentation and allows everyone to become familiar with the content, which can help if a person doesn’t show up to present and during the question-and-answer section. Once the content of the presentation is complete, figure out introductions, transitions, visual aids, and the use of time and space (Stanton, 2012). In terms of introductions, figure out if one person will introduce all the speakers at the beginning, if speakers will introduce themselves at the beginning, or if introductions will occur as the presentation progresses. In terms of transitions, make sure each person has included in his or her speaking notes when presentation duties switch from one person to the next. Visual aids have the potential to cause hiccups in a group presentation if they aren’t fluidly integrated. Practicing with visual aids and having one person control them may help prevent this. Know how long your presentation is and know how you’re going to use the space. Presenters should know how long the whole presentation should be and how long each of their segments should be so that everyone can share the responsibility of keeping time. Also consider the size and layout of the presentation space. You don’t want presenters huddled in a corner until it’s their turn to speak or trapped behind furniture when their turn comes around.

• Of the three main problems facing group presenters, which do you think is the most challenging and why?
• Why do you think people tasked with a group presentation (especially students) prefer to divide the parts up and have members work on them independently before coming back together and integrating each part? What problems emerge from this method? In what ways might developing a master presentation and then assigning parts to different speakers be better than the more divided method? What are the drawbacks to the master presentation method?

Decision Making in Groups

We all engage in personal decision making daily, and we all know that some decisions are more difficult than others. When we make decisions in groups, we face some challenges that we do not face in our personal decision making, but we also stand to benefit from some advantages of group decision making (Napier & Gershenfeld, 2004). Group decision making can appear fair and democratic but really only be a gesture that covers up the fact that certain group members or the group leader have already decided. Group decision making also takes more time than individual decisions and can be burdensome if some group members do not do their assigned work, divert the group with self-centered or unproductive role behaviors, or miss meetings. Conversely, though, group decisions are often more informed, since all group members develop a shared understanding of a problem through discussion and debate. The shared understanding may also be more complex and deep than what an individual would develop, because the group members are exposed to a variety of viewpoints that can broaden their own perspectives. Group decisions also benefit from synergy, one of the key advantages of group communication that we discussed earlier. Most groups do not use a specific method of decision making, perhaps thinking that they’ll work things out as they go. This can lead to unequal participation, social loafing, premature decisions, prolonged discussion, and a host of other negative consequences. So in this section we will learn some practices that will prepare us for good decision making and some specific techniques we can use to help us reach a final decision.

Brainstorming before Decision Making

Before groups can make a decision, they need to generate possible solutions to their problem. The most commonly used method is brainstorming, although most people don’t follow the recommended steps of brainstorming. As you’ll recall, brainstorming refers to the quick generation of ideas free of evaluation. The originator of the term brainstorming said the following four rules must be followed for the technique to be effective (Osborn, 1959):

• Evaluation of ideas is forbidden.
• Wild and crazy ideas are encouraged.
• Quantity of ideas, not quality, is the goal.
• New combinations of ideas presented are encouraged.

To make brainstorming more of a decision-making method rather than an idea-generating method, group communication scholars have suggested additional steps that precede and follow brainstorming (Cragan & Wright, 1991).

• Do a warm-up brainstorming session. Some people are more apprehensive about publicly communicating their ideas than others are, and a warm-up session can help ease apprehension and prime group members for task-related idea generation. The warm-up can be initiated by anyone in the group and should only go on for a few minutes. To get things started, a person could ask, “If our group formed a band, what would we be called?” or “What other purposes could a mailbox serve?” In the previous examples, the first warm up gets the group’s more abstract creative juices flowing, while the second focuses more on practical and concrete ideas.
• Do the actual brainstorming session. This session shouldn’t last more than thirty minutes and should follow the four rules of brainstorming mentioned previously. To ensure that the fourth rule is realized, the facilitator could encourage people to piggyback off each other’s ideas.
• Eliminate duplicate ideas. After the brainstorming session is over, group members can eliminate (without evaluating) ideas that are the same or very similar.
• Clarify, organize, and evaluate ideas. Before evaluation, see if any ideas need clarification. Then try to theme or group ideas together in some orderly fashion. Since “wild and crazy” ideas are encouraged, some suggestions may need clarification. If it becomes clear that there isn’t really a foundation to an idea and that it is too vague or abstract and can’t be clarified, it may be eliminated. As a caution though, it may be wise to not throw out off-the-wall ideas that are hard to categorize and to instead put them in a miscellaneous or “wild and crazy” category.

Discussion before Decision Making

The nominal group technique guides decision making through a four-step process that includes idea generation and evaluation and seeks to elicit equal contributions from all group members (Delbecq & Ven de Ven, 1971). This method is useful because the procedure involves all group members systematically, which fixes the problem of uneven participation during discussions. Since everyone contributes to the discussion, this method can also help reduce instances of social loafing. To use the nominal group technique, do the following:

• Silently and individually list ideas.
• Create a master list of ideas.
• Clarify ideas as needed.
• Take a secret vote to rank group members’ acceptance of ideas.

During the first step, have group members work quietly, in the same space, to write down every idea they have to address the task or problem they face. This shouldn’t take more than twenty minutes. Whoever is facilitating the discussion should remind group members to use brainstorming techniques, which means they shouldn’t evaluate ideas as they are generated. Ask group members to remain silent once they’ve finished their list so they do not distract others.

During the second step, the facilitator goes around the group in a consistent order asking each person to share one idea at a time. As the idea is shared, the facilitator records it on a master list that everyone can see. Keep track of how many times each idea comes up, as that could be an idea that warrants more discussion. Continue this process until all the ideas have been shared. As a note to facilitators, some group members may begin to edit their list or self-censor when asked to provide one of their ideas. To limit a person’s apprehension with sharing his or her ideas and to ensure that each idea is shared, I have asked group members to exchange lists with someone else so they can share ideas from the list they receive without fear of being personally judged.

During step three, the facilitator should note that group members can now ask for clarification on ideas on the master list. Do not let this discussion stray into evaluation of ideas. To help avoid an unnecessarily long discussion, it may be useful to go from one person to the next to ask which ideas need clarifying and then go to the originator(s) of the idea in question for clarification.

During the fourth step, members use a voting ballot to rank the acceptability of the ideas on the master list. If the list is long, you may ask group members to rank only their top five or so choices. The facilitator then takes up the secret ballots and reviews them in a random order, noting the rankings of each idea. Ideally, the highest ranked idea can then be discussed and decided on. The nominal group technique does not carry a group all the way through to the point of decision; rather, it sets the group up for a roundtable discussion or use of some other method to evaluate the merits of the top ideas.

Specific Decision-Making Techniques

Some decision-making techniques involve determining a course of action based on the level of agreement among the group members. These methods include majority, expert, authority, and consensus rule. Table 14.1 “Pros and Cons of Agreement-Based Decision-Making Techniques” reviews the pros and cons of each of these methods.

Majority rule is a simple method of decision making based on voting. In most cases a majority is considered half plus one.

Becky McCray – Voting – CC BY-NC-ND 2.0.

Majority rule is a commonly used decision-making technique in which a majority (one-half plus one) must agree before a decision is made. A show-of-hands vote, a paper ballot, or an electronic voting system can determine the majority choice. Many decision-making bodies, including the US House of Representatives, Senate, and Supreme Court, use majority rule to make decisions, which shows that it is often associated with democratic decision making, since each person gets one vote and each vote counts equally. Of course, other individuals and mediated messages can influence a person’s vote, but since the voting power is spread out over all group members, it is not easy for one person or party to take control of the decision-making process. In some cases—for example, to override a presidential veto or to amend the constitution—a super majority of two-thirds may be required to make a decision.

Minority rule is a decision-making technique in which a designated authority or expert has final say over a decision and may or may not consider the input of other group members. When a designated expert makes a decision by minority rule, there may be buy-in from others in the group, especially if the members of the group didn’t have relevant knowledge or expertise. When a designated authority makes decisions, buy-in will vary based on group members’ level of respect for the authority. For example, decisions made by an elected authority may be more accepted by those who elected him or her than by those who didn’t. As with majority rule, this technique can be time saving. Unlike majority rule, one person or party can have control over the decision-making process. This type of decision making is more similar to that used by monarchs and dictators. An obvious negative consequence of this method is that the needs or wants of one person can override the needs and wants of the majority. A minority deciding for the majority has led to negative consequences throughout history. The white Afrikaner minority that ruled South Africa for decades instituted apartheid, which was a system of racial segregation that disenfranchised and oppressed the majority population. The quality of the decision and its fairness really depends on the designated expert or authority.

Consensus rule is a decision-making technique in which all members of the group must agree on the same decision. On rare occasions, a decision may be ideal for all group members, which can lead to unanimous agreement without further debate and discussion. Although this can be positive, be cautious that this isn’t a sign of groupthink. More typically, consensus is reached only after lengthy discussion. On the plus side, consensus often leads to high-quality decisions due to the time and effort it takes to get everyone in agreement. Group members are also more likely to be committed to the decision because of their investment in reaching it. On the negative side, the ultimate decision is often one that all group members can live with but not one that’s ideal for all members. Additionally, the process of arriving at consensus also includes conflict, as people debate ideas and negotiate the interpersonal tensions that may result.

Table 14.1 Pros and Cons of Agreement-Based Decision-Making Techniques

“Getting Critical”

Six Hats Method of Decision Making

Edward de Bono developed the Six Hats method of thinking in the late 1980s, and it has since become a regular feature in decision-making training in business and professional contexts (de Bono, 1985). The method’s popularity lies in its ability to help people get out of habitual ways of thinking and to allow group members to play different roles and see a problem or decision from multiple points of view. The basic idea is that each of the six hats represents a different way of thinking, and when we figuratively switch hats, we switch the way we think. The hats and their style of thinking are as follows:

• White hat. Objective—focuses on seeking information such as data and facts and then processes that information in a neutral way.
• Red hat. Emotional—uses intuition, gut reactions, and feelings to judge information and suggestions.
• Black hat. Negative—focuses on potential risks, points out possibilities for failure, and evaluates information cautiously and defensively.
• Yellow hat. Positive—is optimistic about suggestions and future outcomes, gives constructive and positive feedback, points out benefits and advantages.
• Green hat. Creative—tries to generate new ideas and solutions, thinks “outside the box.”
• Blue hat. Philosophical—uses metacommunication to organize and reflect on the thinking and communication taking place in the group, facilitates who wears what hat and when group members change hats.

Specific sequences or combinations of hats can be used to encourage strategic thinking. For example, the group leader may start off wearing the Blue Hat and suggest that the group start their decision-making process with some “White Hat thinking” in order to process through facts and other available information. During this stage, the group could also process through what other groups have done when faced with a similar problem. Then the leader could begin an evaluation sequence starting with two minutes of “Yellow Hat thinking” to identify potential positive outcomes, then “Black Hat thinking” to allow group members to express reservations about ideas and point out potential problems, then “Red Hat thinking” to get people’s gut reactions to the previous discussion, then “Green Hat thinking” to identify other possible solutions that are more tailored to the group’s situation or completely new approaches. At the end of a sequence, the Blue Hat would want to summarize what was said and begin a new sequence. To successfully use this method, the person wearing the Blue Hat should be familiar with different sequences and plan some of the thinking patterns ahead of time based on the problem and the group members. Each round of thinking should be limited to a certain time frame (two to five minutes) to keep the discussion moving.

• This decision-making method has been praised because it allows group members to “switch gears” in their thinking and allows for role playing, which lets people express ideas more freely. How can this help enhance critical thinking? Which combination of hats do you think would be best for a critical thinking sequence?
• What combinations of hats might be useful if the leader wanted to break the larger group up into pairs and why? For example, what kind of thinking would result from putting Yellow and Red together, Black and White together, or Red and White together, and so on?
• Based on your preferred ways of thinking and your personality, which hat would be the best fit for you? Which would be the most challenging? Why?

Influences on Decision Making

Many factors influence the decision-making process. For example, how might a group’s independence or access to resources affect the decisions they make? What potential advantages and disadvantages come with decisions made by groups that are more or less similar in terms of personality and cultural identities? In this section, we will explore how situational, personality, and cultural influences affect decision making in groups.

Situational Influences on Decision Making

A group’s situational context affects decision making. One key situational element is the degree of freedom that the group has to make its own decisions, secure its own resources, and initiate its own actions. Some groups have to go through multiple approval processes before they can do anything, while others are self-directed, self-governing, and self-sustaining. Another situational influence is uncertainty. In general, groups deal with more uncertainty in decision making than do individuals because of the increased number of variables that comes with adding more people to a situation. Individual group members can’t know what other group members are thinking, whether or not they are doing their work, and how committed they are to the group. So the size of a group is a powerful situational influence, as it adds to uncertainty and complicates communication.

Access to information also influences a group. First, the nature of the group’s task or problem affects its ability to get information. Group members can more easily make decisions about a problem when other groups have similarly experienced it. Even if the problem is complex and serious, the group can learn from other situations and apply what it learns. Second, the group must have access to flows of information. Access to archives, electronic databases, and individuals with relevant experience is necessary to obtain any relevant information about similar problems or to do research on a new or unique problem. In this regard, group members’ formal and information network connections also become important situational influences.

The urgency of a decision can have a major influence on the decision-making process. As a situation becomes more urgent, it requires more specific decision-making methods and types of communication.

Judith E. Bell – Urgent – CC BY-SA 2.0.

The origin and urgency of a problem are also situational factors that influence decision making. In terms of origin, problems usually occur in one of four ways:

• Something goes wrong. Group members must decide how to fix or stop something. Example—a firehouse crew finds out that half of the building is contaminated with mold and must be closed down.
• Expectations change or increase. Group members must innovate more efficient or effective ways of doing something. Example—a firehouse crew finds out that the district they are responsible for is being expanded.
• Something goes wrong and expectations change or increase. Group members must fix/stop and become more efficient/effective. Example—the firehouse crew has to close half the building and must start responding to more calls due to the expanding district.
• The problem existed from the beginning. Group members must go back to the origins of the situation and walk through and analyze the steps again to decide what can be done differently. Example—a firehouse crew has consistently had to work with minimal resources in terms of building space and firefighting tools.

In each of the cases, the need for a decision may be more or less urgent depending on how badly something is going wrong, how high the expectations have been raised, or the degree to which people are fed up with a broken system. Decisions must be made in situations ranging from crisis level to mundane.

Personality Influences on Decision Making

A long-studied typology of value orientations that affect decision making consists of the following types of decision maker: the economic, the aesthetic, the theoretical, the social, the political, and the religious (Spranger, 1928).

• The economic decision maker makes decisions based on what is practical and useful.
• The aesthetic decision maker makes decisions based on form and harmony, desiring a solution that is elegant and in sync with the surroundings.
• The theoretical decision maker wants to discover the truth through rationality.
• The social decision maker emphasizes the personal impact of a decision and sympathizes with those who may be affected by it.
• The political decision maker is interested in power and influence and views people and/or property as divided into groups that have different value.
• The religious decision maker seeks to identify with a larger purpose, works to unify others under that goal, and commits to a viewpoint, often denying one side and being dedicated to the other.

In the United States, economic, political, and theoretical decision making tend to be more prevalent decision-making orientations, which likely corresponds to the individualistic cultural orientation with its emphasis on competition and efficiency. But situational context, as we discussed before, can also influence our decision making.

Personality affects decision making. For example, “economic” decision makers decide based on what is practical and useful.

One Way Stock – Tough Decisions Ahead – CC BY-ND 2.0.

The personalities of group members, especially leaders and other active members, affect the climate of the group. Group member personalities can be categorized based on where they fall on a continuum anchored by the following descriptors: dominant/submissive, friendly/unfriendly, and instrumental/emotional (Cragan & Wright, 1999). The more group members there are in any extreme of these categories, the more likely that the group climate will also shift to resemble those characteristics.

• Dominant versus submissive. Group members that are more dominant act more independently and directly, initiate conversations, take up more space, make more direct eye contact, seek leadership positions, and take control over decision-making processes. More submissive members are reserved, contribute to the group only when asked to, avoid eye contact, and leave their personal needs and thoughts unvoiced or give into the suggestions of others.
• Friendly versus unfriendly. Group members on the friendly side of the continuum find a balance between talking and listening, don’t try to win at the expense of other group members, are flexible but not weak, and value democratic decision making. Unfriendly group members are disagreeable, indifferent, withdrawn, and selfish, which leads them to either not invest in decision making or direct it in their own interest rather than in the interest of the group.
• Instrumental versus emotional. Instrumental group members are emotionally neutral, objective, analytical, task-oriented, and committed followers, which leads them to work hard and contribute to the group’s decision making as long as it is orderly and follows agreed-on rules. Emotional group members are creative, playful, independent, unpredictable, and expressive, which leads them to make rash decisions, resist group norms or decision-making structures, and switch often from relational to task focus.

Cultural Context and Decision Making

Just like neighborhoods, schools, and countries, small groups vary in terms of their degree of similarity and difference. Demographic changes in the United States and increases in technology that can bring different people together make it more likely that we will be interacting in more and more heterogeneous groups (Allen, 2011). Some small groups are more homogenous, meaning the members are more similar, and some are more heterogeneous, meaning the members are more different. Diversity and difference within groups has advantages and disadvantages. In terms of advantages, research finds that, in general, groups that are culturally heterogeneous have better overall performance than more homogenous groups (Haslett & Ruebush, 1999). Additionally, when group members have time to get to know each other and competently communicate across their differences, the advantages of diversity include better decision making due to different perspectives (Thomas, 1999). Unfortunately, groups often operate under time constraints and other pressures that make the possibility for intercultural dialogue and understanding difficult. The main disadvantage of heterogeneous groups is the possibility for conflict, but given that all groups experience conflict, this isn’t solely due to the presence of diversity. We will now look more specifically at how some of the cultural value orientations we’ve learned about already in this book can play out in groups with international diversity and how domestic diversity in terms of demographics can also influence group decision making.

International Diversity in Group Interactions

Cultural value orientations such as individualism/collectivism, power distance, and high-/low-context communication styles all manifest on a continuum of communication behaviors and can influence group decision making. Group members from individualistic cultures are more likely to value task-oriented, efficient, and direct communication. This could manifest in behaviors such as dividing up tasks into individual projects before collaboration begins and then openly debating ideas during discussion and decision making. Additionally, people from cultures that value individualism are more likely to openly express dissent from a decision, essentially expressing their disagreement with the group. Group members from collectivistic cultures are more likely to value relationships over the task at hand. Because of this, they also tend to value conformity and face-saving (often indirect) communication. This could manifest in behaviors such as establishing norms that include periods of socializing to build relationships before task-oriented communication like negotiations begin or norms that limit public disagreement in favor of more indirect communication that doesn’t challenge the face of other group members or the group’s leader. In a group composed of people from a collectivistic culture, each member would likely play harmonizing roles, looking for signs of conflict and resolving them before they become public.

Power distance can also affect group interactions. Some cultures rank higher on power-distance scales, meaning they value hierarchy, make decisions based on status, and believe that people have a set place in society that is fairly unchangeable. Group members from high-power-distance cultures would likely appreciate a strong designated leader who exhibits a more directive leadership style and prefer groups in which members have clear and assigned roles. In a group that is homogenous in terms of having a high-power-distance orientation, members with higher status would be able to openly provide information, and those with lower status may not provide information unless a higher status member explicitly seeks it from them. Low-power-distance cultures do not place as much value and meaning on status and believe that all group members can participate in decision making. Group members from low-power-distance cultures would likely freely speak their mind during a group meeting and prefer a participative leadership style.

How much meaning is conveyed through the context surrounding verbal communication can also affect group communication. Some cultures have a high-context communication style in which much of the meaning in an interaction is conveyed through context such as nonverbal cues and silence. Group members from high-context cultures may avoid saying something directly, assuming that other group members will understand the intended meaning even if the message is indirect. So if someone disagrees with a proposed course of action, he or she may say, “Let’s discuss this tomorrow,” and mean, “I don’t think we should do this.” Such indirect communication is also a face-saving strategy that is common in collectivistic cultures. Other cultures have a low-context communication style that places more importance on the meaning conveyed through words than through context or nonverbal cues. Group members from low-context cultures often say what they mean and mean what they say. For example, if someone doesn’t like an idea, they might say, “I think we should consider more options. This one doesn’t seem like the best we can do.”

In any of these cases, an individual from one culture operating in a group with people of a different cultural orientation could adapt to the expectations of the host culture, especially if that person possesses a high degree of intercultural communication competence (ICC). Additionally, people with high ICC can also adapt to a group member with a different cultural orientation than the host culture. Even though these cultural orientations connect to values that affect our communication in fairly consistent ways, individuals may exhibit different communication behaviors depending on their own individual communication style and the situation.

Domestic Diversity and Group Communication

While it is becoming more likely that we will interact in small groups with international diversity, we are guaranteed to interact in groups that are diverse in terms of the cultural identities found within a single country or the subcultures found within a larger cultural group.

Gender stereotypes sometimes influence the roles that people play within a group. For example, the stereotype that women are more nurturing than men may lead group members (both male and female) to expect that women will play the role of supporters or harmonizers within the group. Since women have primarily performed secretarial work since the 1900s, it may also be expected that women will play the role of recorder. In both of these cases, stereotypical notions of gender place women in roles that are typically not as valued in group communication. The opposite is true for men. In terms of leadership, despite notable exceptions, research shows that men fill an overwhelmingly disproportionate amount of leadership positions. We are socialized to see certain behaviors by men as indicative of leadership abilities, even though they may not be. For example, men are often perceived to contribute more to a group because they tend to speak first when asked a question or to fill a silence and are perceived to talk more about task-related matters than relationally oriented matters. Both of these tendencies create a perception that men are more engaged with the task. Men are also socialized to be more competitive and self-congratulatory, meaning that their communication may be seen as dedicated and their behaviors seen as powerful, and that when their work isn’t noticed they will be more likely to make it known to the group rather than take silent credit. Even though we know that the relational elements of a group are crucial for success, even in high-performance teams, that work is not as valued in our society as the task-related work.

Despite the fact that some communication patterns and behaviors related to our typical (and stereotypical) gender socialization affect how we interact in and form perceptions of others in groups, the differences in group communication that used to be attributed to gender in early group communication research seem to be diminishing. This is likely due to the changing organizational cultures from which much group work emerges, which have now had more than sixty years to adjust to women in the workplace. It is also due to a more nuanced understanding of gender-based research, which doesn’t take a stereotypical view from the beginning as many of the early male researchers did. Now, instead of biological sex being assumed as a factor that creates inherent communication differences, group communication scholars see that men and women both exhibit a range of behaviors that are more or less feminine or masculine. It is these gendered behaviors, and not a person’s gender, that seem to have more of an influence on perceptions of group communication. Interestingly, group interactions are still masculinist in that male and female group members prefer a more masculine communication style for task leaders and that both males and females in this role are more likely to adapt to a more masculine communication style. Conversely, men who take on social-emotional leadership behaviors adopt a more feminine communication style. In short, it seems that although masculine communication traits are more often associated with high status positions in groups, both men and women adapt to this expectation and are evaluated similarly (Haslett & Ruebush, 1999).

Other demographic categories are also influential in group communication and decision making. In general, group members have an easier time communicating when they are more similar than different in terms of race and age. This ease of communication can make group work more efficient, but the homogeneity may sacrifice some creativity. As we learned earlier, groups that are diverse (e.g., they have members of different races and generations) benefit from the diversity of perspectives in terms of the quality of decision making and creativity of output.

In terms of age, for the first time since industrialization began, it is common to have three generations of people (and sometimes four) working side by side in an organizational setting. Although four generations often worked together in early factories, they were segregated based on their age group, and a hierarchy existed with older workers at the top and younger workers at the bottom. Today, however, generations interact regularly, and it is not uncommon for an older person to have a leader or supervisor who is younger than him or her (Allen, 2011). The current generations in the US workplace and consequently in work-based groups include the following:

• The Silent Generation. Born between 1925 and 1942, currently in their midsixties to mideighties, this is the smallest generation in the workforce right now, as many have retired or left for other reasons. This generation includes people who were born during the Great Depression or the early part of World War II, many of whom later fought in the Korean War (Clarke, 1970).
• The Baby Boomers. Born between 1946 and 1964, currently in their late forties to midsixties, this is the largest generation in the workforce right now. Baby boomers are the most populous generation born in US history, and they are working longer than previous generations, which means they will remain the predominant force in organizations for ten to twenty more years.
• Generation X. Born between 1965 and 1981, currently in their early thirties to midforties, this generation was the first to see technology like cell phones and the Internet make its way into classrooms and our daily lives. Compared to previous generations, “Gen-Xers” are more diverse in terms of race, religious beliefs, and sexual orientation and also have a greater appreciation for and understanding of diversity.
• Generation Y. Born between 1982 and 2000, “Millennials” as they are also called are currently in their late teens up to about thirty years old. This generation is not as likely to remember a time without technology such as computers and cell phones. They are just starting to enter into the workforce and have been greatly affected by the economic crisis of the late 2000s, experiencing significantly high unemployment rates.

The benefits and challenges that come with diversity of group members are important to consider. Since we will all work in diverse groups, we should be prepared to address potential challenges in order to reap the benefits. Diverse groups may be wise to coordinate social interactions outside of group time in order to find common ground that can help facilitate interaction and increase group cohesion. We should be sensitive but not let sensitivity create fear of “doing something wrong” that then prevents us from having meaningful interactions. Reviewing Chapter 8 “Culture and Communication” will give you useful knowledge to help you navigate both international and domestic diversity and increase your communication competence in small groups and elsewhere.

Key Takeaways

• Every problem has common components: an undesirable situation, a desired situation, and obstacles between the undesirable and desirable situations. Every problem also has a set of characteristics that vary among problems, including task difficulty, number of possible solutions, group member interest in the problem, group familiarity with the problem, and the need for solution acceptance.

The group problem-solving process has five steps:

• Define the problem by creating a problem statement that summarizes it.
• Analyze the problem and create a problem question that can guide solution generation.
• Generate possible solutions. Possible solutions should be offered and listed without stopping to evaluate each one.
• Evaluate the solutions based on their credibility, completeness, and worth. Groups should also assess the potential effects of the narrowed list of solutions.
• Implement and assess the solution. Aside from enacting the solution, groups should determine how they will know the solution is working or not.
• Before a group makes a decision, it should brainstorm possible solutions. Group communication scholars suggest that groups (1) do a warm-up brainstorming session; (2) do an actual brainstorming session in which ideas are not evaluated, wild ideas are encouraged, quantity not quality of ideas is the goal, and new combinations of ideas are encouraged; (3) eliminate duplicate ideas; and (4) clarify, organize, and evaluate ideas. In order to guide the idea-generation process and invite equal participation from group members, the group may also elect to use the nominal group technique.
• Common decision-making techniques include majority rule, minority rule, and consensus rule. With majority rule, only a majority, usually one-half plus one, must agree before a decision is made. With minority rule, a designated authority or expert has final say over a decision, and the input of group members may or may not be invited or considered. With consensus rule, all members of the group must agree on the same decision.

Several factors influence the decision-making process:

• Situational factors include the degree of freedom a group has to make its own decisions, the level of uncertainty facing the group and its task, the size of the group, the group’s access to information, and the origin and urgency of the problem.
• Personality influences on decision making include a person’s value orientation (economic, aesthetic, theoretical, political, or religious), and personality traits (dominant/submissive, friendly/unfriendly, and instrumental/emotional).
• Cultural influences on decision making include the heterogeneity or homogeneity of the group makeup; cultural values and characteristics such as individualism/collectivism, power distance, and high-/low-context communication styles; and gender and age differences.
• Scenario 1. Task difficulty is high, number of possible solutions is high, group interest in problem is high, group familiarity with problem is low, and need for solution acceptance is high.
• Scenario 2. Task difficulty is low, number of possible solutions is low, group interest in problem is low, group familiarity with problem is high, and need for solution acceptance is low.
• Scenario 1: Academic. A professor asks his or her class to decide whether the final exam should be an in-class or take-home exam.
• Scenario 2: Professional. A group of coworkers must decide which person from their department to nominate for a company-wide award.
• Scenario 3: Personal. A family needs to decide how to divide the belongings and estate of a deceased family member who did not leave a will.
• Scenario 4: Civic. A local branch of a political party needs to decide what five key issues it wants to include in the national party’s platform.
• Group communication researchers have found that heterogeneous groups (composed of diverse members) have advantages over homogenous (more similar) groups. Discuss a group situation you have been in where diversity enhanced your and/or the group’s experience.

Adams, K., and Gloria G. Galanes, Communicating in Groups: Applications and Skills , 7th ed. (Boston, MA: McGraw-Hill, 2009), 220–21.

Allen, B. J., Difference Matters: Communicating Social Identity , 2nd ed. (Long Grove, IL: Waveland, 2011), 5.

Bormann, E. G., and Nancy C. Bormann, Effective Small Group Communication , 4th ed. (Santa Rosa, CA: Burgess CA, 1988), 112–13.

Clarke, G., “The Silent Generation Revisited,” Time, June 29, 1970, 46.

Cragan, J. F., and David W. Wright, Communication in Small Group Discussions: An Integrated Approach , 3rd ed. (St. Paul, MN: West Publishing, 1991), 77–78.

de Bono, E., Six Thinking Hats (Boston, MA: Little, Brown, 1985).

Delbecq, A. L., and Andrew H. Ven de Ven, “A Group Process Model for Problem Identification and Program Planning,” The Journal of Applied Behavioral Science 7, no. 4 (1971): 466–92.

Haslett, B. B., and Jenn Ruebush, “What Differences Do Individual Differences in Groups Make?: The Effects of Individuals, Culture, and Group Composition,” in The Handbook of Group Communication Theory and Research , ed. Lawrence R. Frey (Thousand Oaks, CA: Sage, 1999), 133.

Napier, R. W., and Matti K. Gershenfeld, Groups: Theory and Experience , 7th ed. (Boston, MA: Houghton Mifflin, 2004), 292.

Osborn, A. F., Applied Imagination (New York: Charles Scribner’s Sons, 1959).

Spranger, E., Types of Men (New York: Steckert, 1928).

Stanton, C., “How to Deliver Group Presentations: The Unified Team Approach,” Six Minutes Speaking and Presentation Skills , November 3, 2009, accessed August 28, 2012, http://sixminutes.dlugan.com/group-presentations-unified-team-approach .

Thomas, D. C., “Cultural Diversity and Work Group Effectiveness: An Experimental Study,” Journal of Cross-Cultural Psychology 30, no. 2 (1999): 242–63.

• Communication in the Real World: An Introduction to Communication Studies. Provided by : University of Minnesota Libraries Publishing edition, 2016. This edition adapted from a work originally produced in 2013 by a publisher who has requested that it not receive attribution.. Located at : https://open.lib.umn.edu/communication/ . License : CC BY-NC-SA: Attribution-NonCommercial-ShareAlike

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Barriers To Problem-Solving

Problems are inevitable at work. They could be big problems. Or they could be small problems.  Either way, the trick…

Problems are inevitable at work. They could be big problems. Or they could be small problems. 

Either way, the trick is to develop strong problem-solving skills. But it isn’t always easy to find a solution to a problem. You often face many unexpected obstacles on the way.

Imagine a client rejects a proposal for a marketing pitch you and your team worked hard on. In such a situation, you might come up with a quick and easy alternative to retain the client, but in the scramble, you may forget to assess its long-term potential.

Such barriers to problem-solving abound at the workplace. You need to be prepared for potential pitfalls that could trip you up. ( Phentermine )

Effective problem-solving in such situations is a handy skill that’ll help you navigate your way through the professional landscape. 

You will find some useful tips on how to deal with some common barriers to effective problem-solving in Harappa Education’s Defining Problems course. The course introduces ways in which you can define, identify and deal with problems in a solution-oriented manner.

Contrary to popular belief, problem-solving takes time and patience. This is something we tend to overlook because quick solutions are often rewarded at the workplace where everyone is busy and pressed for time. 

When you stop for a moment to think about what went wrong, you’re more likely to come up with a lasting solution. Here are the most common barriers to problem-solving and decision-making in the workplace:

Misdiagnosis

Common barriers to problem-solving include an incorrect diagnosis of the problem. This could be due to preconceived ideas, biases, or judgments. Defining a problem is the hardest step in the process of problem-solving because this is the foundation on which your entire strategy is built. If you’re not careful, you may end up spending all your time, resources and effort on the wrong problem and, eventually, the wrong solution.

Communication Barriers

Thinking that you know better than anyone else or miscommunicating the problem is another one of the barriers to problem-solving. Everyone defines or understands the problem differently. It’s important to communicate with your teammates so that everyone’s on the same page. If you’re unclear about something, acknowledge your limited understanding of the problem. This will save you both time and energy.  

Solution Bias

Another common challenge is a solution bias or thinking that one solution is universal and can be applied to multiple problems. If you catch yourself thinking about a problem that you solved in a particular way, you’re already going in the wrong direction. It’s more important for you to focus on the problem at hand than to force-fit a solution from the past that, in all probability, won’t work. 

Cognitive Bias

Barriers to problem solving psychology often involve a cognitive bias or the tendency to jump to conclusions. To find a solution as quickly as possible, you might end up with a solution that’s irrelevant to the situation. You have to learn to listen before making a judgment. If you miss a step, for instance, there’s a chance that you’ll end up in an even bigger mess.

Lack Of Empathy

Every problem is in one way or another associated with human emotions, abilities or feelings. If you’re not able to recognize the people who are affected by the problem, you won’t be able to come up with a solution that serves everyone.

How To Circumvent Barriers To Problem-Solving

Some of the ways in which you can tackle common barriers to problem-solving are:

• Be open to suggestions and different points of view
• Accept that you may not know everything
• Be patient and take your time before coming to a conclusion
• Approach the owner of the problem and ask the right questions
• Avoid shortcuts and ‘cut and dry’ formulas

Navigating your way through the complexities of work-life can be daunting, but it’s not impossible. Harappa’s Defining Problems course equips you with the tools you need to recognize a problem for what it is. Learn more about barriers to effective problem-solving and how to identify or define problems to become a skilled problem-solver. With frameworks such as the Problem Definition Framework, you’ll be able to define problems effectively and find constructive solutions.

Explore topics such as  Problem Solving  & the  5 Whys Analysis  from our Harappa Diaries blog section and develop your skills.

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How to Identify and Remove Barriers to Critical Thinking

Critical Thinking: Structured Reasoning

Even a few simple techniques for logical decision making and persuasion can vastly improve your skills as a leader. Explore how critical thinking can help you evaluate complex business problems, reduce bias, and devise effective solutions.

Critical Thinking: Problem-Solving

Problem-solving is a central business skill, and yet it's the one many people struggle with most. This course will show you how to apply critical thinking techniques to common business examples, avoid misunderstandings, and get at the root of any problem.

Contrary to popular belief, being intelligent or logical does not automatically make you a critical thinker.

People with high IQs are still prone to biases, complacency, overconfidence, and stereotyping that affect the quality of their thoughts and performance at work. But people who scored high in critical thinking —a reflection of sound analytical, problem-solving, and decision-making abilities—report having fewer negative experiences in and out of the office.

Top 5 Barriers to Critical Thinking

To learn how to think critically, you’ll need to identify and understand what prevents people from doing so in the first place. Catching yourself (and others) engaging in these critical thinking no-no’s can help prevent costly mistakes and improve your quality of life.

Here are five of the most common barriers to critical thinking.

Egocentric Thinking

Egoism, or viewing everything in relation to yourself, is a natural human tendency and a common barrier to critical thinking. It often leads to an inability to question one’s own beliefs, sympathize with others, or consider different perspectives.

Egocentricity is an inherent character flaw. Understand that, and you’ll gain the open-minded point of view required to assess situations outside your own lens of understanding.

Groupthink and Social Conditioning

Everyone wants to feel like they belong. It’s a basic survival instinct and psychological mechanism that ensures the survival of our species. Historically, humans banded together to survive in the wild against predators and each other. That desire to “fit in” persists today as groupthink, or the tendency to agree with the majority and suppress independent thoughts and actions.

Groupthink is a serious threat to diversity in that it supports social conditioning, or the idea that we should all adhere to a particular society or culture’s most “acceptable” behavior.

Overcoming groupthink and cultural conditioning requires the courage to break free from the crowd. It’s the only way to question popular thought, culturally embedded values, and belief systems in a detached and objective manner.

Next Article

5 of the Best Books on Critical Thinking and Problem-Solving

Drone Mentality and Cognitive Fatigue

Turning on “autopilot” and going through the motions can lead to a lack of spatial awareness. This is known as drone mentality, and it’s not only detrimental to you, but those around you, as well.

Studies show that monotony and boredom are bad for mental health . Cognitive fatigue caused by long-term mental activity without appropriate stimulation, like an unchanging daily routine full of repetitive tasks, negatively impairs cognitive functioning and critical thinking .

Although you may be tempted to flip on autopilot when things get monotonous, as a critical thinker you need to challenge yourself to make new connections and find fresh ideas. Adopt different schools of thought. Keep both your learning and teaching methods exciting and innovative, and that will foster an environment of critical thinking.

The Logic Tree: The Ultimate Critical Thinking Framework

Personal Biases and Preferences

Everyone internalizes certain beliefs, opinions, and attitudes that manifest as personal biases. You may feel that you’re open minded, but these subconscious judgements are more common than most people realize. They can distort your thinking patterns and sway your decision making in the following ways:

• Confirmation bias: favoring information that reinforces your existing viewpoints and beliefs
• Anchoring bias: being overly influenced by the first piece of information you come across
• False consensus effect: believing that most people share your perspective
• Normalcy bias: assuming that things will stay the same despite significant changes to the status quo

The critical thinking process requires being aware of personal biases that affect your ability to rationally analyze a situation and make sound decisions.

Allostatic Overload

Research shows that persistent stress causes a phenomenon known as allostatic overload . It’s serious business, affecting your attention span, memory, mood, and even physical health.

When under pressure, your brain is forced to channel energy into the section responsible for processing necessary information at the expense of taking a rest. That’s why people experience memory lapses in fight-or-flight situations. Prolonged stress also reduces activity in the prefrontal cortex, the part of the brain that handles executive tasks.

Avoiding cognitive impairments under pressure begins by remaining as calm and objective as possible. If you’re feeling overwhelmed, take a deep breath and slow your thoughts. Assume the role of a third-party observer. Analyze and evaluate what can be controlled instead of what can’t.

Train Your Mind Using the 9 Intellectual Standards

The bad news is that barriers to critical thinking can really sneak up on you and be difficult to overcome. But the good news is that anyone can learn to think critically with practice.

Unlike raw intelligence, which is largely determined by genetics , critical thinking can be mastered using nine teachable standards of thought:

• Clarity: Is the information or task at hand easy to understand and free from obscurities?
• Precision: Is it specific and detailed?
• Accuracy: Is it correct, free from errors and distortions?
• Relevance: Is it directly related to the matter at hand?
• Depth: Does it consider all other variables, contexts, and situations?
• Breadth: Is it comprehensive, and does it encompass other perspectives?
• Logical: Does it contradict itself?
• Significance: Is it important in the first place?
• Fairness: Is it free from bias, deception, and self-interest?

When evaluating any task, situation, or piece of information, consider these intellectual standards to hone your critical thinking skills in a structured, practiced way. Keep it up, and eventually critical thinking will become second nature.

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An Evaluative Review of Barriers to Critical Thinking in Educational and Real-World Settings

Associated data.

No new data were created or analyzed in this study. Data sharing is not applicable to this article.

Though a wide array of definitions and conceptualisations of critical thinking have been offered in the past, further elaboration on some concepts is required, particularly with respect to various factors that may impede an individual’s application of critical thinking, such as in the case of reflective judgment. These barriers include varying levels of epistemological engagement or understanding, issues pertaining to heuristic-based thinking and intuitive judgment, as well as emotional and biased thinking. The aim of this review is to discuss such barriers and evaluate their impact on critical thinking in light of perspectives from research in an effort to reinforce the ‘completeness’ of extant critical thinking frameworks and to enhance the potential benefits of implementation in real-world settings. Recommendations and implications for overcoming such barriers are also discussed and evaluated.

1. Introduction

Critical thinking (CT) is a metacognitive process—consisting of a number of skills and dispositions—that, through purposeful, self-regulatory reflective judgment, increases the chances of producing a logical solution to a problem or a valid conclusion to an argument ( Dwyer 2017 , 2020 ; Dwyer et al. 2012 , 2014 , 2015 , 2016 ; Dwyer and Walsh 2019 ; Quinn et al. 2020 ).

CT has long been identified as a desired outcome of education ( Bezanilla et al. 2019 ; Butler et al. 2012 ; Dwyer 2017 ; Ennis 2018 ), given that it facilitates a more complex understanding of information ( Dwyer et al. 2012 ; Halpern 2014 ), better judgment and decision-making ( Gambrill 2006 ) and less dependence on cognitive bias and heuristic thinking ( Facione and Facione 2001 ; McGuinness 2013 ). A vast body of research (e.g., Dwyer et al. 2012 ; Gadzella 1996 ; Hitchcock 2004 ; Reed and Kromrey 2001 ; Rimiene 2002 ; Solon 2007 ), including various meta-analyses (e.g., Abrami et al. 2008 , 2015 ; Niu et al. 2013 ; Ortiz 2007 ), indicates that CT can be enhanced through targeted, explicit instruction. Though CT can be taught in domain-specific areas, its domain-generality means that it can be taught across disciplines and in relation to real-world scenarios ( Dwyer 2011 , 2017 ; Dwyer and Eigenauer 2017 ; Dwyer et al. 2015 ; Gabennesch 2006 ; Halpern 2014 ). Indeed, the positive outcomes associated with CT transcend educational settings into real-world, everyday situations, which is important because CT is necessary for a variety of social and interpersonal contexts where good decision-making and problem-solving are needed on a daily basis ( Ku 2009 ). However, regardless of domain-specificity or domain-generality of instruction, the transferability of CT application has been an issue in CT research (e.g., see Dumitru 2012 ). This is an important consideration because issues with transferability—for example, in real-world settings—may imply something lacking in CT instruction.

In light of the large, aforementioned body of research focusing on enhancing CT through instruction, a growing body of research has also evaluated the manner in which CT instruction is delivered (e.g., Abrami et al. 2008 , 2015 ; Ahern et al. 2019 ; Cáceres et al. 2020 ; Byerly 2019 ; Dwyer and Eigenauer 2017 ), along with additional considerations for and the barriers to such education, faced by teachers and students alike (e.g., Aliakbari and Sadeghdaghighi 2013 ; Cáceres et al. 2020 ; Cornell et al. 2011 ; Lloyd and Bahr 2010 ; Ma and Liu 2022 ; Ma and Luo 2021 ; Rear 2019 ; Saleh 2019 ); for example, those regarding conceptualisation, beliefs about CT, having feasible time for CT application and CT’s aforementioned transferability. However, there is a significant lack of research investigating barriers to CT application by individuals in real-world settings, even by those who have enjoyed benefits from previous CT instruction. Thus, perhaps the previously conjectured ‘something lacking in CT instruction’ refers to, in conjunction with the teaching of what CT consists of, making clear to students what barriers to CT application we face.

Simply, CT instruction is designed in such a way as to enhance the likelihood of positive decision-making outcomes. However, there are a variety of barriers that can impede an individual’s application of CT, regardless of past instruction with respect to ‘how to conduct CT’. For example, an individual might be regarded as a ‘critical thinker’ because they apply it in a vast majority of appropriate scenarios, but that does not ensure that they apply CT in all such appropriate scenarios. What keeps them from applying CT in those scenarios might well be one of a number of barriers to CT that often go unaddressed in CT instruction, particularly if such instruction is exclusively focused on skills and dispositions. Perhaps too much focus is placed on what educators are teaching their students to do in their CT courses as opposed to what educators should be recommending their students to look out for or advising what they should not be doing. That is, perhaps just as important for understanding what CT is and how it is conducted (i.e., knowing what to do) is a genuine awareness of the various factors and processes that can impede CT; and so, for an individual to think critically, they must know what to look out for and be able to monitor for such barriers to CT application.

To clarify, thought has not changed regarding what CT is or the cognitive/metacognitive processes at its foundation (e.g., see Dwyer 2017 ; Dwyer et al. 2014 ; Ennis 1987 , 1996 , 1998 ; Facione 1990 ; Halpern 2014 ; Paul 1993 ; Paul and Elder 2008 ); rather, additional consideration of issues that have potential to negatively impact CT is required, such as those pertaining to epistemological engagement; intuitive judgment; as well as emotional and biased thinking. This notion has been made clear through what might be perceived of as a ‘loud shout’ for CT over at least the past 10–15 years in light of growing political, economic, social, and health-related concerns (e.g., ‘fake news’, gaps between political views in the general population, various social movements and the COVID-19 pandemic). Indeed, there is a dearth of research on barriers to CT ( Haynes et al. 2016 ; Lloyd and Bahr 2010 ; Mangena and Chabeli 2005 ; Rowe et al. 2015 ). As a result, this evaluative perspective review aims to provide an impetus for updating the manner in which CT education is approached and, perhaps most importantly, applied in real-world settings—through further identifying and elaborating on specific barriers of concern in order to reinforce the ‘completeness’ of extant CT frameworks and to enhance the potential benefits of their implementation 1 .

2. Barriers to Critical Thinking

2.1. inadequate skills and dispositions.

In order to better understand the various barriers to CT that will be discussed, the manner in which CT is conceptualised must first be revisited. Though debate over its definition and what components are necessary to think critically has existed over the 80-plus years since the term’s coining (i.e., Glaser 1941 ), it is generally accepted that CT consists of two main components: skills and dispositions ( Dwyer 2017 ; Dwyer et al. 2012 , 2014 ; Ennis 1996 , 1998 ; Facione 1990 ; Facione et al. 2002 ; Halpern 2014 ; Ku and Ho 2010a ; Perkins and Ritchhart 2004 ; Quinn et al. 2020 ). CT skills—analysis, evaluation, and inference—refer to the higher-order, cognitive, ‘task-based’ processes necessary to conduct CT (e.g., see Dwyer et al. 2014 ; Facione 1990 ). CT dispositions have been described as inclinations, tendencies, or willingness to perform a given thinking skill (e.g., see Dwyer et al. 2016 ; Siegel 1999 ; Valenzuela et al. 2011 ), which may relate to attitudinal and intellectual habits of thinking, as well as motivational processes ( Ennis 1996 ; Norris 1994 ; Paul and Elder 2008 ; Perkins et al. 1993 ; Valenzuela et al. 2011 ). The relationship between CT skills and dispositions has been argued to be mutually dependent. As a result, overemphasising or encouraging the development of one over the other is a barrier to CT as a whole. Though this may seem obvious, it remains the case that CT instruction often places added emphasis on skills simply because they can be taught (though that does not ensure that everyone has or will be taught such skills), whereas dispositions are ‘trickier’ (e.g., see Dwyer 2017 ; Ku and Ho 2010a ). That is, it is unlikely that simply ‘teaching’ students to be motivated towards CT or to value it over short-instructional periods will actually meaningfully enhance it. Moreover, debate exists over how best to train disposition or even measure it. With that, some individuals might be more ‘inherently’ disposed to CT in light of their truth-seeking, open-minded, or inquisitive natures ( Facione and Facione 1992 ; Quinn et al. 2020 ). The barrier, in this context, is how we can enhance the disposition of those who are not ‘inherently’ inclined. For example, though an individual may possess the requisite skills to conduct CT, it does not ensure the tendency or willingness to apply them; and conversely, having the disposition to apply CT does not mean that one has the ability to do so ( Valenzuela et al. 2011 ). Given the pertinence of CT skills and dispositions to the application of CT in a broader sense, inadequacies in either create a barrier to application.

2.2. Epistemological (Mis)Understanding

To reiterate, most extant conceptualisations of CT focus on the tandem working of skills and dispositions, though significantly fewer emphasise the reflective judgment aspect of CT that might govern various associated processes ( Dawson 2008 ; Dwyer 2017 ; Dwyer et al. 2014 , 2015 ; King and Kitchener 1994 , 2004 ; Stanovich and Stanovich 2010 ). Reflective judgment (RJ) refers to a self-regulatory process of decision-making, with respect to taking time to engage one’s understanding of the nature, limits, and certainty of knowing and how this can affect the defense of their reasoning ( Dwyer 2017 ; King and Kitchener 1994 ; Ku and Ho 2010b ). The ability to metacognitively ‘think about thinking’ ( Flavell 1976 ; Ku and Ho 2010b ) in the application of critical thinking skills implies a reflective sensibility consistent with epistemological understanding and the capacity for reflective judgement ( Dwyer et al. 2015 ; King and Kitchener 1994 ). Acknowledging levels of (un)certainty is important in CT because the information a person is presented with (along with that person’s pre-existing knowledge) often provides only a limited source of information from which to draw a conclusion. Thus, RJ is considered a component of CT ( Baril et al. 1998 ; Dwyer et al. 2015 ; Huffman et al. 1991 ) because it allows one to acknowledge that epistemological understanding is necessary for recognising and judging a situation in which CT may be required ( King and Kitchener 1994 ). For example, the interdependence between RJ and CT can be seen in the way that RJ influences the manner in which CT skills like analysis and evaluation are conducted or the balance and perspective within the subsequent inferences drawn ( Dwyer et al. 2015 ; King et al. 1990 ). Moreover, research suggests that RJ development is not a simple function of age or time but more so a function of the amount of active engagement an individual has working in problem spaces that require CT ( Brabeck 1981 ; Dawson 2008 ; Dwyer et al. 2015 ). The more developed one’s RJ, the better able one is to present “a more complex and effective form of justification, providing more inclusive and better integrated assumptions for evaluating and defending a point of view” ( King and Kitchener 1994, p. 13 ).

Despite a lesser focus on RJ, research indicates a positive relationship between it and CT ( Baril et al. 1998 ; Brabeck 1981 ; Dawson 2008 ; Dwyer et al. 2015 ; Huffman et al. 1991 ; King et al. 1990 )—the understanding of which is pertinent to better understanding the foundation to CT barriers. For example, when considering one’s proficiency in CT skills, there might come a time when the individual becomes so good at using them that their application becomes something akin to ‘second nature’ or even ‘automatic’. However, this creates a contradiction: automatic thinking is largely the antithesis of reflective judgment (even though judgment is never fully intuitive or reflective; see Cader et al. 2005 ; Dunwoody et al. 2000 ; Hamm 1988 ; Hammond 1981 , 1996 , 2000 )—those who think critically take their time and reflect on their decision-making; even if the solution/conclusion drawn from the automatic thinking is ‘correct’ or yields a positive outcome, it is not a critically thought out answer, per se. Thus, no matter how skilled one is at applying CT skills, once the application becomes primarily ‘automatic’, the thinking ceases to be critical ( Dwyer 2017 )—a perspective consistent with Dual Process Theory (e.g., Stanovich and West 2000 ). Indeed, RJ acts as System 2 thinking ( Stanovich and West 2000 ): it is slow, careful, conscious, and consistent ( Kahneman 2011 ; Hamm 1988 ); it is associated with high cognitive control, attention, awareness, concentration, and complex computation ( Cader et al. 2005 ; Kahneman 2011 ; Hamm 1988 ); and accounts for epistemological concerns—consistent not only with King and Kitchener’s ( 1994 ) conceptualisation but also Kuhn’s ( 1999 , 2000 ) perspective on metacognition and epistemological knowing . This is where RJ comes into play as an important component of CT—interdependent among the requisite skills and dispositions ( Baril et al. 1998 ; Dwyer et al. 2015 )—it allows one to acknowledge that epistemological understanding is vital to recognising and judging a situation in which CT is required ( King and Kitchener 1994 ). With respect to the importance of epistemological understanding, consider the following examples for elaboration.

The primary goal of CT is to enhance the likelihood of generating reasonable conclusions and/or solutions. Truth-seeking is a CT disposition fundamental to the attainment of this goal ( Dwyer et al. 2016 ; Facione 1990 ; Facione and Facione 1992 ) because if we just applied any old nonsense as justification for our arguments or solutions, they would fail in the application and yield undesirable consequences. Despite what may seem like truth-seeking’s obvious importance in this context, all thinkers succumb to unwarranted assumptions on occasion (i.e., beliefs presumed to be true without adequate justification). It may also seem obvious, in context, that it is important to be able to distinguish facts from beliefs. However, the concepts of ‘fact’ or ‘truth’, with respect to how much empirical support they have to validate them, also require consideration. For example, some might conceptualise truth as factual information or information that has been or can be ‘proven’ true. Likewise, ‘proof’ is often described as evidence establishing a fact or the truth of a statement—indicating a level of absolutism. However, the reality is that we cannot ‘prove’ things—as scientists and researchers well know—we can only disprove them, such as in experimental settings where we observe a significant difference between groups on some measure—we do not prove the hypothesis correct, rather, we disprove the null hypothesis. This is why, in large part, researchers and scientists use cautious language in reporting their results. We know the best our findings can do is reinforce a theory—another concept often misconstrued in the wider population as something like a hypothesis, as opposed to what it actually entails: a robust model for how and/or why a given phenomenon might occur (e.g., gravity). Thus, theories will hold ‘true’ until they are falsified—that is, disproven (e.g., Popper [1934] 1959 , 1999 ).

Unfortunately, ‘proof’, ‘prove’, and ‘proven’—words that ensure certainty to large populations—actually disservice the public in subtle ways that can hinder CT. For example, a company that produces toothpaste might claim its product to be ‘clinically proven’ to whiten teeth. Consumers purchasing that toothpaste are likely to expect to have whiter teeth after use. However, what happens—as often may be the case—if it does not whiten their teeth? The word ‘proven’ implies a false claim in context. Of course, those in research understand that the word’s use is a marketing ploy, given that ‘clinically proven’ sounds more reassuring to consumers than ‘there is evidence to suggest…’; but, by incorrectly using words like ‘proven’ in our daily language, we reinforce a misunderstanding of what it means to assess, measure and evaluate—particularly from a scientific standpoint (e.g., again, see Popper [1934] 1959 , 1999 ).

Though this example may seem like a semantic issue, it has great implications for CT in the population. For example, a vast majority of us grew up being taught the ‘factual’ information that there were nine planets in our solar system; then, in 2006, Pluto was reclassified as a dwarf planet—no longer being considered a ‘major’ planet of our solar system. As a result, we now have eight planets. This change might be perceived in two distinct ways: (1) ‘science is amazing because it’s always developing—we’ve now reached a stage where we know so much about the solar system that we can differentiate celestial bodies to the extent of distinguishing planets from dwarf planets’; and (2) ‘I don’t understand why these scientists even have jobs, they can’t even count planets’. The first perspective is consistent with that of an individual with epistemological understanding and engagement that previous understandings of models and theories can change, not necessarily because they were wrong, but rather because they have been advanced in light of gaining further credible evidence. The second perspective is consistent with that of someone who has failed to engage epistemological understanding, who does not necessarily see that the change might reflect progress, who might be resistant to change, and who might grow in distrust of science and research in light of these changes. The latter point is of great concern in the CT research community because the unwarranted cynicism and distrust of science and research, in context, may simply reflect a lack of epistemological understanding or engagement (e.g., to some extent consistent with the manner in which conspiracy theories are developed, rationalised and maintained (e.g., Swami and Furnham 2014 )). Notably, this should also be of great concern to education departments around the world, as well as society, more broadly speaking.

Upon considering epistemological engagement in more practical, day-to-day scenarios (or perhaps a lack thereof), we begin to see the need for CT in everyday 21st-century life—heightened by the ‘new knowledge economy’, which has resulted in exponential increases in the amount of information made available since the late 1990s (e.g., Darling-Hammond 2008 ; Dwyer 2017 ; Jukes and McCain 2002 ; Varian and Lyman 2003 ). Though increased amounts of and enhanced access to information are largely good things, what is alarming about this is how much of it is misinformation or disinformation ( Commission on Fake News and the Teaching of Critical Literacy in Schools 2018 ). Truth be told, the new knowledge economy is anything but ‘new’ anymore. Perhaps, over the past 10–15 years, there has been an increase in the need for CT above and beyond that seen in the ‘economy’s’ wake—or maybe ever before; for example, in light of the social media boom, political unrest, ‘fake news’, and issues regarding health literacy. The ‘new’ knowledge economy has made it so that knowledge acquisition, on its own, is no longer sufficient for learning—individuals must be able to work with and adapt information through CT in order to apply it appropriately ( Dwyer 2017 ).

Though extant research has addressed the importance of epistemological understanding for CT (e.g., Dwyer et al. 2014 ), it does not address how not engaging it can substantially hinder it—regardless of how skilled or disposed to think critically an individual may be. Notably, this is distinct from ‘inadequacies’ in, say, memory, comprehension, or other ‘lower-order’ cognitively-associated skills required for CT ( Dwyer et al. 2014 ; Halpern 2014 ; see, again, Note 1) in that reflective judgment is essentially a pole on a cognitive continuum (e.g., see Cader et al. 2005 ; Hamm 1988 ; Hammond 1981 , 1996 , 2000 ). Cognitive Continuum Theory postulates a continuum of cognitive processes anchored by reflective judgment and intuitive judgment, which represents how judgment situations or tasks relate to cognition, given that thinking is never purely reflective, nor is it completely intuitive; rather, it rests somewhere in between ( Cader et al. 2005 ; Dunwoody et al. 2000 ). It is also worth noting that, in Cognitive Continuum Theory, neither reflective nor intuitive judgment is assumed, a priori, to be superior ( Dunwoody et al. 2000 ), despite most contemporary research on judgment and decision-making focusing on the strengths of RJ and limitations associated with intuitive judgment ( Cabantous et al. 2010 ; Dhami and Thomson 2012 ; Gilovich et al. 2002 ). Though this point regarding superiority is acknowledged and respected (particularly in non-CT cases where it is advantageous to utilise intuitive judgment), in the context of CT, it is rejected in light of the example above regarding the automaticity of thinking skills.

2.3. Intuitive Judgment

The manner in which human beings think and the evolution of which, over millions of years, is a truly amazing thing. Such evolution has made it so that we can observe a particular event and make complex computations regarding predictions, interpretations, and reactions in less than a second (e.g., Teichert et al. 2014 ). Unfortunately, we have become so good at it that we often over-rely on ‘fast’ thinking and intuitive judgments that we have become ‘cognitively lazy’, given the speed at which we can make decisions with little energy ( Kahneman 2011 ; Simon 1957 ). In the context of CT, this ‘lazy’ thinking is an impediment (as in opposition to reflective judgment). For example, consider a time in which you have been presented numeric data on a topic, and you instantly aligned your perspective with what the ‘numbers indicate’. Of course, numbers do not lie… but people do—that is not to say that the person who initially interpreted and then presented you with those numbers is trying to disinform you; rather, the numbers presented might not tell the full story (i.e., the data are incomplete or inadequate, unbeknownst to the person reporting on them); and thus, there might be alternative interpretations to the data in question. With that, there most certainly are individuals who will wish to persuade you to align with their perspective, which only strengthens the impetus for being aware of intuitive judgment as a barrier. Consider another example: have you ever accidentally insulted someone at work, school, or in a social setting? Was it because the statement you made was based on some kind of assumption or stereotype? It may have been an honest mistake, but if a statement is made based on what one thinks they know, as opposed to what they actually know about the situation—without taking the time to recognise that all situations are unique and that reflection is likely warranted in light of such uncertainty—then it is likely that the schema-based ‘intuitive judgment’ is what is a fault here.

Our ability to construct schemas (i.e., mental frameworks for how we interpret the world) is evolutionarily adaptive in that these scripts allow us to: make quick decisions when necessary and without much effort, such as in moments of impending danger, answer questions in conversation; interpret social situations; or try to stave off cognitive load or decision fatigue ( Baumeister 2003 ; Sweller 2010 ; Vohs et al. 2014 ). To reiterate, research in the field of higher-order thinking often focuses on the failings of intuitive judgment ( Dwyer 2017 ; Hamm 1988 ) as being limited, misapplied, and, sometimes, yielding grossly incorrect responses—thus, leading to faulty reasoning and judgment as a result of systematic biases and errors ( Gilovich et al. 2002 ; Kahneman 2011 ; Kahneman et al. 1982 ; Slovic et al. 1977 ; Tversky and Kahneman 1974 ; in terms of schematic thinking ( Leventhal 1984 ), system 1 thinking ( Stanovich and West 2000 ; Kahneman 2011 ), miserly thinking ( Stanovich 2018 ) or even heuristics ( Kahneman and Frederick 2002 ; Tversky and Kahneman 1974 ). Nevertheless, it remains that such protocols are learned—not just through experience (as discussed below), but often through more ‘academic’ means. For example, consider again the anecdote above about learning to apply CT skills so well that it becomes like ‘second nature’. Such skills become a part of an individual’s ‘mindware’ ( Clark 2001 ; Stanovich 2018 ; Stanovich et al. 2016 ) and, in essence, become heuristics themselves. Though their application requires RJ for them to be CT, it does not mean that the responses yielded will be incorrect.

Moreover, despite the descriptions above, it would be incorrect, and a disservice to readers to imply that RJ is always right and intuitive judgment is always wrong, especially without consideration of the contextual issues—both intuitive and reflective judgments have the potential to be ‘correct’ or ‘incorrect’ with respect to validity, reasonableness or appropriateness. However, it must also be acknowledged that there is a cognitive ‘miserliness’ to depending on intuitive judgment, in which case, the ability to detect and override this dependence ( Stanovich 2018 )—consistent with RJ, is of utmost importance if we care about our decision-making. That is, if we care about our CT (see below for a more detailed discussion), we must ignore the implicit ‘noise’ associated with the intuitive judgment (regardless of whether or not it is ‘correct’) and, instead, apply the necessary RJ to ensure, as best we can, that the conclusion or solution is valid, reasonable or appropriate.

Although, such a recommendation is much easier said than done. One problem with relying on mental shortcuts afforded by intuition and heuristics is that they are largely experience-based protocols. Though that may sound like a positive thing, using ‘experience’ to draw a conclusion in a task that requires CT is erroneous because it essentially acts as ‘research’ based on a sample size of one; and so, ‘findings’ (i.e., one’s conclusion) cannot be generalised to the larger population—in this case, other contexts or problem-spaces ( Dwyer 2017 ). Despite this, we often over-emphasise the importance of experience in two related ways. First, people have a tendency to confuse experience for expertise (e.g., see the Dunning–KrugerEffect (i.e., the tendency for low-skilled individuals to overestimate their ability in tasks relevant to said skill and highly skilled individuals to underestimate their ability in tasks relevant to said skills); see also: ( Kruger and Dunning 1999 ; Mahmood 2016 ), wherein people may not necessarily be expert, rather they may just have a lot of experience completing a task imperfectly or wrong ( Dwyer and Walsh 2019 ; Hammond 1996 ; Kahneman 2011 ). Second, depending on the nature of the topic or problem, people often evaluate experience on par with research evidence (in terms of credibility), given its personalised nature, which is reinforced by self-serving bias(es).

When evaluating topics in domains wherein one lacks expertise, the need for intellectual integrity and humility ( Paul and Elder 2008 ) in their RJ is increased so that the individual may assess what knowledge is required to make a critically considered judgment. However, this is not necessarily a common response to a lack of relevant knowledge, given that when individuals are tasked with decision-making regarding a topic in which they do not possess relevant knowledge, these individuals will generally rely on emotional cues to inform their decision-making (e.g., Kahneman and Frederick 2002 ). Concerns here are not necessarily about the lack of domain-specific knowledge necessary to make an accurate decision, but rather the (1) belief of the individual that they have the knowledge necessary to make a critically thought-out judgment, even when this is not the case—again, akin to the Dunning–Kruger Effect ( Kruger and Dunning 1999 ); or (2) lack of willingness (i.e., disposition) to gain additional, relevant topic knowledge.

One final problem with relying on experience for important decisions, as alluded to above, is that when experience is engaged, it is not necessarily an objective recollection of the procedure. It can be accompanied by the individual’s beliefs, attitudes, and feelings—how that experience is recalled. The manner in which an individual draws on their personal experience, in light of these other factors, is inherently emotion-based and, likewise, biased (e.g., Croskerry et al. 2013 ; Loftus 2017 ; Paul 1993 ).

2.4. Bias and Emotion

Definitions of CT often reflect that it is to be applied to a topic, argument, or problem of importance that the individual cares about ( Dwyer 2017 ). The issue of ‘caring’ is important because it excludes judgment and decision-making in day-to-day scenarios that are not of great importance and do not warrant CT (e.g., ‘what colour pants best match my shirt’ and ‘what to eat for dinner’); again, for example, in an effort to conserve time and cognitive resources (e.g., Baumeister 2003 ; Sweller 2010 ). However, given that ‘importance’ is subjective, it essentially boils down to what one cares about (e.g., issues potentially impactful in one’s personal life; topics of personal importance to the individual; or even problems faced by an individual’s social group or work organisation (in which case, care might be more extrinsically-oriented). This is arguably one of the most difficult issues to resolve in CT application, given its contradictory nature—where it is generally recommended that CT should be conducted void of emotion and bias (as much as it can be possible), at the same time, it is also recommended that it should only be applied to things we care about. As a result, the manner in which care is conceptualised requires consideration. For example, in terms of CT, care can be conceptualised as ‘concern or interest; the attachment of importance to a person, place, object or concept; and serious attention or consideration applied to doing something correctly or to avoid damage or risk’; as opposed to some form of passion (e.g., intense, driving or over-powering feeling or conviction; emotions as distinguished from reason; a strong liking or desire for or devotion to some activity, object or concept). In this light, care could be argued as more of a dispositional or self-regulatory factor than emotional bias; thus, making it useful to CT. Though this distinction is important, the manner in which care is labeled does not lessen the potential for biased emotion to play a role in the thinking process. For example, it has been argued that if one cares about the decision they make or the conclusion they draw, then the individual will do their best to be objective as possible ( Dwyer 2017 ). However, it must also be acknowledged that this may not always be the case or even completely feasible (i.e., how can any decision be fully void of emotional input? )—though one may strive to be as objective as possible, such objectivity is not ensured given that implicit bias may infiltrate their decision-making (e.g., taking assumptions for granted as facts in filling gaps (unknowns) in a given problem-space). Consequently, such implicit biases may be difficult to amend, given that we may not be fully aware of them at play.

With that, explicit biases are just as concerning, despite our awareness of them. For example, the more important an opinion or belief is to an individual, the greater the resistance to changing their mind about it ( Rowe et al. 2015 ), even in light of evidence indicating the contrary ( Tavris and Aronson 2007 ). In some cases, the provision of information that corrects the flawed concept may even ‘backfire’ and reinforce the flawed or debunked stance ( Cook and Lewandowsky 2011 ). This cognitive resistance is an important barrier to CT to consider for obvious reasons—as a process; it acts in direct opposition to RJ, the skill of evaluation, as well as a number of requisite dispositions towards CT, including truth-seeking and open-mindedness (e.g., Dwyer et al. 2014 , 2016 ; Facione 1990 ); and at the same time, yields important real-world impacts (e.g., see Nyhan et al. 2014 ).

The notion of emotion impacting rational thought is by no means a novel concept. A large body of research indicates a negative impact of emotion on decision-making (e.g., Kahneman and Frederick 2002 ; Slovic et al. 2002 ; Strack et al. 1988 ), higher-order cognition ( Anticevic et al. 2011 ; Chuah et al. 2010 ; Denkova et al. 2010 ; Dolcos and McCarthy 2006 ) and cognition, more generally ( Iordan et al. 2013 ; Johnson et al. 2005 ; Most et al. 2005 ; Shackman et al. 2006 ) 2 . However, less attention has specifically focused on emotion’s impact on the application of critical thought. This may be a result of assumptions that if a person is inclined to think critically, then what is yielded will typically be void of emotion—which is true to a certain extent. However, despite the domain generality of CT ( Dwyer 2011 , 2017 ; Dwyer and Eigenauer 2017 ; Dwyer et al. 2015 ; Gabennesch 2006 ; Halpern 2014 ), the likelihood of emotional control during the CT process remains heavily dependent on the topic of application. Consider again, for example; there is no guarantee that an individual who generally applies CT to important topics or situations will do so in all contexts. Indeed, depending on the nature of the topic or the problem faced, an individual’s mindware ( Clark 2001 ; Stanovich 2018 ; Stanovich et al. 2016 ; consistent with the metacognitive nature of CT) and the extent to which a context can evoke emotion in the thinker will influence what and how thinking is applied. As addressed above, if the topic is something to which the individual feels passionate, then it will more likely be a greater challenge for them to remain unbiased and develop a reasonably objective argument or solution.

Notably, self-regulation is an important aspect of both RJ and CT ( Dwyer 2017 ; Dwyer et al. 2014 ), and, in this context, it is difficult not to consider the role emotional intelligence might play in the relationship between affect and CT. For example, though there are a variety of conceptualisations of emotional intelligence (e.g., Bar-On 2006 ; Feyerherm and Rice 2002 ; Goleman 1995 ; Salovey and Mayer 1990 ; Schutte et al. 1998 ), the underlying thread among these is that, similar to the concept of self-regulation, emotional intelligence (EI) refers to the ability to monitor (e.g., perceive, understand and regulate) one’s own feelings, as well as those of others, and to use this information to guide relevant thinking and behaviour. Indeed, extant research indicates that there is a positive association between EI and CT (e.g., Afshar and Rahimi 2014 ; Akbari-Lakeh et al. 2018 ; Ghanizadeh and Moafian 2011 ; Kaya et al. 2017 ; Stedman and Andenoro 2007 ; Yao et al. 2018 ). To shed light upon this relationship, Elder ( 1997 ) addressed the potential link between CT and EI through her description of the latter as a measure of the extent to which affective responses are rationally-based , in which reasonable desires and behaviours emerge from such rationally-based emotions. Though there is extant research on the links between CT and EI, it is recommended that future research further elaborate on this relationship, as well as with other self-regulatory processes, in an effort to further establish the potentially important role that EI might play within CT.

3. Discussion

3.1. interpretations.

Given difficulties in the past regarding the conceptualisation of CT ( Dwyer et al. 2014 ), efforts have been made to be as specific and comprehensive as possible when discussing CT in the literature to ensure clarity and accuracy. However, it has been argued that such efforts have actually added to the complexity of CT’s conceptualisation and had the opposite effect on clarity and, perhaps, more importantly, the accessibility and practical usefulness for educators (and students) not working in the research area. As a result, when asked what CT is, I generally follow up the ‘long definition’, in light of past research, with a much simpler description: CT is akin to ‘playing devil’s advocate’. That is, once a claim is made, one should second-guess it in as many conceivable ways as possible, in a process similar to the Socratic Method. Through asking ‘why’ and conjecturing alternatives, we ask the individual—be it another person or even ourselves—to justify the decision-making. It keeps the thinker ‘honest’, which is particularly useful if we’re questioning ourselves. If we do not have justifiable reason(s) for why we think or intend to act in a particular way (above and beyond considered objections), then it should become obvious that we either missed something or we are biased. It is perhaps this simplified description of CT that gives such impetus for the aim of this review.

Whereas extant frameworks often discuss the importance of CT skills, dispositions, and, to a lesser extent, RJ and other self-regulatory functions of CT, they do so with respect to components of CT or processes that facilitate CT (e.g., motivation, executive functions, and dispositions), without fully encapsulating cognitive processes and other factors that may hinder it (e.g., emotion, bias, intuitive judgment and a lack of epistemological understanding or engagement). With that, this review is neither a criticism of existing CT frameworks nor is it to imply that CT has so many barriers that it cannot be taught well, nor does it claim to be a complete list of processes that can impede CT (see again Note 1). To reiterate, education in CT can yield beneficial effects ( Abrami et al. 2008 , 2015 ; Dwyer 2017 ; Dwyer and Eigenauer 2017 ); however, such efficacy may be further enhanced by presenting students and individuals interested in CT the barriers they are likely to face in its application; explaining how these barriers manifest and operate; and offer potential strategies for overcoming them.

3.2. Further Implications and Future Research

Though the barriers addressed here are by no means new to the arena of research in higher-order cognition, there is a novelty in their collated discussion as impactful barriers in the context of CT, particularly with respect to extant CT research typically focusing on introducing strategies and skills for enhancing CT, rather than identifying ‘preventative measures’ for barriers that can negatively impact CT. Nevertheless, future research is necessary to address how such barriers can be overcome in the context of CT. As addressed above, it is recommended that CT education include discussion of these barriers and encourage self-regulation against them; and, given the vast body of CT research focusing on enhancement through training and education, it seems obvious to make such a recommendation in this context. However, it is also recognised that simply identifying these barriers and encouraging people to engage in RJ and self-regulation to combat them may not suffice. For example, educators might very well succeed in teaching students how to apply CT skills , but just as these educators may not be able to motivate students to use them as often as they might be needed or even to value such skills (such as in attempting to elicit a positive disposition towards CT), it might be the case that without knowing about the impact of the discussed barriers to CT (e.g., emotion and/or intuitive judgment), students may be just as susceptible to biases in their attempts to think critically as others without CT skills. Thus, what such individuals might be applying is not CT at all; rather, just a series of higher-order cognitive skills from a biased or emotion-driven perspective. As a result, a genuine understanding of these barriers is necessary for individuals to appropriately self-regulate their thinking.

Moreover, though the issues of epistemological beliefs, bias, emotion, and intuitive processes are distinct in the manner in which they can impact CT, these do not have set boundaries; thus, an important implication is that they can overlap. For example, epistemological understanding can influence how individuals make decisions in real-world scenarios, such as through intuiting a judgment in social situations (i.e., without considering the nature of the knowledge behind the decision, the manner in which such knowledge interacts [e.g., correlation v. causation], the level of uncertainty regarding both the decision-maker’s personal stance and the available evidence), when a situation might actually require further consideration or even the honest response of ‘I don’t know’. The latter concept—that of simply responding ‘I don’t know’ is interesting to consider because though it seems, on the surface, to be inconsistent with CT and its outcomes, it is commensurate with many of its associated components (e.g., intellectual honesty and humility; see Paul and Elder 2008 ). In the context this example is used, ‘I don’t know’ refers to epistemological understanding. With that, it may also be impacted by bias and emotion. For example, depending on the topic, an individual may be likely to respond ‘I don’t know’ when they do not have the relevant knowledge or evidence to provide a sufficient answer. However, in the event that the topic is something the individual is emotionally invested in or feels passionate about, an opinion or belief may be shared instead of ‘I don’t know’ (e.g., Kahneman and Frederick 2002 ), despite a lack of requisite evidence-based knowledge (e.g., Kruger and Dunning 1999 ). An emotional response based on belief may be motivated in the sense that the individual knows that they do not know for sure and simply uses a belief to support their reasoning as a persuasive tool. On the other hand, the emotional response based on belief might be used simply because the individual may not know that the use of a belief is an insufficient means of supporting their perspective– instead, they might think that their intuitive, belief-based judgment is as good as a piece of empirical evidence; thus, suggesting a lack of empirical understanding. With that, it is fair to say that though epistemological understanding, intuitive judgment, emotion, and bias are distinct concepts, they can influence each other in real-world CT and decision-making. Though there are many more examples of how this might occur, the one presented may further support the recommendation that education can be used to overcome some of the negative effects associated with the barriers presented.

For example, in Ireland, students are not generally taught about academic referencing until they reach third-level education. Anecdotally, I was taught about referencing at age 12 and had to use it all the way through high school when I was growing up in New York. In the context of these referencing lessons, we were taught about the credibility of sources, as well as how analyse and evaluate arguments and subsequently infer conclusions in light of these sources (i.e., CT skills). We were motivated by our teacher to find the ‘truth’ as best we could (i.e., a fundament of CT disposition). Now, I recognise that this experience cannot be generalised to larger populations, given that I am a sample size of one, but I do look upon such education, perhaps, as a kind of transformative learning experience ( Casey 2018 ; King 2009 ; Mezirow 1978 , 1990 ) in the sense that such education might have provided a basis for both CT and epistemological understanding. For CT, we use research to support our positions, hence the importance of referencing. When a ‘reference’ is not available, one must ask if there is actual evidence available to support the proposition. If there is not, one must question the basis for why they think or believe that their stance is correct—that is, where there is logic to the reasoning or if the proposition is simply an emotion- or bias-based intuitive judgment. So, in addition to referencing, the teaching of some form of epistemology—perhaps early in children’s secondary school careers, might benefit students in future efforts to overcome some barriers to CT. Likewise, presenting examples of the observable impact that bias, emotions, and intuitive thought can have on their thinking might also facilitate overcoming these barriers.

As addressed above, it is acknowledged that we may not be able to ‘teach’ people not to be biased or emotionally driven in their thinking because it occurs naturally ( Kahneman 2011 )—regardless of how ‘skilled’ one might be in CT. For example, though research suggests that components of CT, such as disposition, can improve over relatively short periods of time (e.g., over the duration of a semester-long course; Rimiene 2002 ), less is known about how such components have been enhanced (given the difficulty often associated with trying to teach something like disposition ( Dwyer 2017 ); i.e., to reiterate, it is unlikely that simply ‘teaching’ (or telling) students to be motivated towards CT or to value it (or its associated concepts) will actually enhance it over short periods of time (e.g., semester-long training). Nevertheless, it is reasonable to suggest that, in light of such research, educators can encourage dispositional growth and provide opportunities to develop it. Likewise, it is recommended that educators encourage students to be aware of the cognitive barriers discussed and provide chances to engage in CT scenarios where such barriers are likely to play a role, thus, giving students opportunities to acknowledge the barriers and practice overcoming them. Moreover, making students aware of such barriers at younger ages—in a simplified manner, may promote the development of personal perspectives and approaches that are better able to overcome the discussed barriers to CT. This perspective is consistent with research on RJ ( Dwyer et al. 2015 ), in which it was recommended that such enhancement requires not only time to develop (be it over the course of a semester or longer) but is also a function of having increased opportunities to engage CT. In the possibilities described, individuals may learn both to overcome barriers to CT and from the positive outcomes of applying CT; and, perhaps, engage in some form of transformative learning ( Casey 2018 ; King 2009 ; Mezirow 1978 , 1990 ) that facilitates an enhanced ‘valuing’ of and motivation towards CT. For example, through growing an understanding of the nature of epistemology, intuitive-based thinking, emotion, bias, and the manner in which people often succumb to faulty reasoning in light of these, individuals may come to better understand the limits of knowledge, barriers to CT and how both understandings can be applied; thus, growing further appreciation of the process as it is needed.

To reiterate, research suggests that there may be a developmental trajectory above and beyond the parameters of a semester-long training course that is necessary to develop the RJ necessary to think critically and, likewise, engage an adequate epistemological stance and self-regulate against impeding cognitive processes ( Dwyer et al. 2015 ). Though such research suggests that such development may not be an issue of time, but rather the amount of opportunities to engage RJ and CT, there is a dearth of recommendations offered with respect to how this could be performed in practice. Moreover, the how and what regarding ‘opportunities for engagement’ requires further investigation as well. For example, does this require additional academic work outside the classroom in a formal manner, or does it require informal ‘exploration’ of the world of information on one’s own? If the latter, the case of motivational and dispositional levels once again comes into question; thus, even further consideration is needed. One way or another, future research efforts are necessary to identify how best to make individuals aware of barriers to CT, encourage them to self-regulate against them, and identify means of increasing opportunities to engage RJ and CT.

4. Conclusions

Taking heed that it is unnecessary to reinvent the CT wheel ( Eigenauer 2017 ), the aim of this review was to further elaborate on the processes associated with CT and make a valuable contribution to its literature with respect to conceptualisation—not just in light of making people explicitly aware of what it is, but also what it is not and how it can be impeded (e.g., through inadequate CT skills and dispositions; epistemological misunderstanding; intuitive judgment; as well as bias and emotion)—a perspective consistent with that of ‘constructive feedback’ wherein students need to know both what they are doing right and what they are doing wrong. This review further contributes to the CT education literature by identifying the importance of (1) engaging understanding of the nature, limits, and certainty of knowing as individuals traverse the landscape of evidence-bases in their research and ‘truth-seeking’; (2) understanding how emotions and biases can affect CT, regardless of the topic; (3) managing gut-level intuition until RJ has been appropriately engaged; and (4) the manner in which language is used to convey meaning to important and/or abstract concepts (e.g., ‘caring’, ‘proof’, causation/correlation, etc.). Consistent with the perspectives on research advancement presented in this review, it is acknowledged that the issues addressed here may not be complete and may themselves be advanced upon and updated in time; thus, future research is recommended and welcomed to improve and further establish our working conceptualisation of critical thinking, particularly in a real-world application.

Acknowledgments

The author would like to acknowledge, with great thanks and appreciation, John Eigenauer (Taft College) for his consult, review and advice regarding earlier versions of this manuscript.

Funding Statement

This research received no external funding.

Institutional Review Board Statement

Not applicable.

Informed Consent Statement

Data availability statement, conflicts of interest.

The author declares no conflict of interest.

1 Notably, though inadequacies in cognitive resources (apart from those explicitly set within the conceptualisations of CT discussed; e.g., see Section 2.1 ) are acknowledged as impediments to one’s ability to apply CT (e.g., a lack of relevant background knowledge, as well as broader cognitive abilities and resources ( Dwyer 2017 ; Halpern 2014 ; Stanovich and Stanovich 2010 )), these will not be discussed as focus is largely restricted to issues of cognitive processes that ‘naturally’ act as barriers in their functioning. Moreover, such inadequacies may more so be issues of individual differences than ongoing issues that everyone , regardless of ability, would face in CT (e.g., the impact of emotion and bias). Nevertheless, it is recommended that future research further investigates the influence of such inadequacies in cognitive resources on CT.

2 There is also some research that suggests that emotion may mediate enhanced cognition ( Dolcos et al. 2011 , 2012 ). However, this discrepancy in findings may result from the types of emotion studied—such as task-relevant emotion and task-irrelevant emotion. The distinction between the two is important to consider in terms of, for example, the distinction between one’s general mood and feelings specific unto the topic under consideration. Though mood may play a role in the manner in which CT is conducted (e.g., making judgments about a topic one is passionate about may elicit positive or negative emotions that affect the thinker’s mood in some way), notably, this discussion focuses on task-relevant emotion and associated biases that negatively impact the CT process. This is also an important distinction because an individual may generally think critically about ‘important’ topics, but may fail to do so when faced with a cognitive task that requires CT with which the individual has a strong, emotional perspective (e.g., in terms of passion , as described above).

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