cover letter on customer services

Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Published: August 10, 2022

The best cover letters  highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.

In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:

What to Include in a Customer Service Cover Letter

Customer service cover letter example, entry-level customer service cover letter.

• Entry-Level Customer Service Cover Letter Example

Best Practices for Writing a Customer Service Cover Letter

When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.

Some key information to include is:

• Your interest in the role you’re applying for and why you’re interested in it.
• Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
• The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
• Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
• The qualities you have that make you an excellent team player.
• The passion you have for customer experience.

It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.

Let’s go over an example of a high-quality customer service letter.

Dear [Hiring Manager Name],

My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.

Additionally, [Insert other relevant experience or skills related to the role].

I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].

Thank you for your time and consideration.

[Your Name Here]

If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.

If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.

Take care to mention:

• The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
• Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
• Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
• Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
• The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.

Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.

Entry Level Customer Service Cover Letter Example

Dear [Hiring manager name],

My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.

My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].

As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].

Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.

Thank you for your time and consideration,

[Your Name]

Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.

• Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
• Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
• Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
• Always highlight your relevant skills, experience, and qualities.
• Use concrete examples to back up your claims.
• Edit carefully for grammar, spelling, and punctuation errors.

A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.

An excellent customer service cover letter gets you hired.

An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.

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Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

• What a Perfect Customer Service Cover Letter Looks Like
• 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

• First and Last Name. Your full name should always be at the top of the page.
• Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
• Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
• Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
• Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
• Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

• Company Name. Write down the name of the company you’re applying to.
• Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
• Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
• Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
• Email address (optional). If possible, find the hiring manager’s email address and add it here.
• Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

• Dear Ms. Salgado
• Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

• Dear Customer Service Department
• Dear Customer Service Hiring Team
• Dear Human Resources Team
• Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

• Kind regards,
• Respectfully yours,
• Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

• Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
• Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
• Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
• Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates)

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Are you looking  to land more job offers in Customer Service?

A great cover letter will be key. This guide will cover everything you need for writing a job-winning Customer Service cover letter (including proven strategies, skills, templates, & examples).

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Customer Service Cover Letter
• The Best Skills To Include On An Customer Service Cover Letter

How To Address A Customer Service Cover Letter

• 3 Customer Service Cover Letter Examples

The 8 Best Customer Service Cover Letter Templates

• 3 Tips For Writing A Job-Winning Cover Letter

Here's the step-by-step breakdown:

Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

What do companies look for when they're hiring for a Customer Service role?

When hiring for a customer service role, companies are looking for someone with strong communication skills, who is an active listener and is able to both understand customer needs and provide clear and effective solutions. They need someone who possesses empathy and patience, as they may often be dealing with customers who are upset, angry or frustrated.

In addition to these personality traits, companies are looking for specific experience and technical skills, such as proficiency in certain software and data management tools. Overall, companies want to hire someone who is customer-focused, service-oriented, and able to work effectively in a team.

Candidates should be able to handle a high volume of calls or requests, multitask, and prioritize tasks effectively to provide the best possible customer experience.

Your cover letter should show the company that your personality and your experience encompasses all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service cover letter:

• Address the job requirements: Review the job posting and identify the key skills and requirements the employer is looking for. Incorporate these into your cover letter by giving specific examples of how you have demonstrated these skills in previous roles.
• Highlight your customer service experience: If you have previous experience in customer service, highlight this in your cover letter. Share specific examples of how you have resolved customer issues, demonstrated empathy, or provided exceptional service.
• Use a professional tone: Your cover letter should be written in a professional tone, with correct grammar and spelling. Avoid slang, jargon, or informal language.
• Customize your letter: Avoid using a generic cover letter that can be sent to multiple employers. Instead, customize your letter for each job you apply for by tailoring your language to the specific company and job requirements. Add an extra personal touch by addressing the letter to the hiring manager, if their name is available to you.
• Demonstrate your enthusiasm: Show the employer that you are excited about the opportunity to work for their company and in the customer service role. Use language that conveys your enthusiasm and interest in the position.
• Use metrics and numbers: Whenever possible, use metrics or numbers to demonstrate your achievements in previous roles. For example, if you increased customer satisfaction ratings or reduced wait times for customers, use specific numbers to illustrate this.
• Close with a call to action: End your cover letter by expressing your interest in an interview and providing your contact information. This shows your eagerness to move forward in the application process and makes it easy for the employer to get in touch with you.
• Proofread: Make sure to thoroughly proofread your cover letter for any grammatical errors or typos. A well-written, error-free letter can make a strong first impression. I recommend using Hemingway App to do this.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Cover Letter

Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role and they also help format your cover letter for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first way to find the right keywords is to leverage our list of the best keywords and skills for an Customer Service cover letter.

These keywords were selected from an analysis of  real Customer Service  job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role

The second method is the one I recommend because it's personalized to your specific cover letter and target job.

• Open a copy of your target job description
• Head over to  ResyMatch.io
• Select the “Job Description Scan” from the scan type selector in the upper right corner of the tool
• Copy and paste the job description into the field on the left
• Hit scan and review the results

ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant for the role and that you should weave into your cover letter.

Here's a video walking through this whole process:

Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:

1. Use The Hiring Manager's Name

The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.

This is the jackpot! All you need to do is use their name in the introduction, like this:

2. Use This Formula: To The [Department] Team at [Company]

If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.

For example, if you're applying to for a Product Marketing Manager role at Discovery Education, you might start you cover letter like this:

This shows the reader that this letter has been written specifically for them and the content inside of it will support that.

It's much more relevant and personal than  “To Whom It May Concern!”

For more advice on writing a strong opening to your cover letter, check out this guide.

3 Customer Service Cover Letter Examples For 2023

Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds that are all applying for Customer Service roles:

Customer Service Cover Letter Example #1: A Traditional Background

Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like:

Customer Service Cover Letter Example #2: A Non-Traditional Background

Our second cover letter example comes from a candidate looking to transition from marketing into Customer Service. This cover letter illustrates how they identify and speak to their transferable skills:

Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience

Our third example highlights a candidate with Marketing and Events Management experience who, after a layoff, is looking to transition into Customer Service. Here is what their cover letter might look like:

At this point, you know all of the basics you'll need to write a Customer Service cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with  our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

3 Tips For Writing A Job-Winning Customer ServiceCover Letter

You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:

1. Use ChatGPT To Write Your Cover Letter In <30 Seconds

All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.

Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:

• Head to ChatGPT (you'll need to create an account – it's free)
• Ask ChatGPT,  “Please write me a cover letter for an Customer Service role. The role I'm applying for is [Job Title] role at [Company]. Here is the job description: [Paste Job Description]. And here is my resume: [Paste Resume].
• Watch ChatGPT write up a pretty darn good cover letter base!

Here's a video of me doing this with a real cover letter if you want to see the steps in action:

Note:  I  do not recommend or advise that you simply copy and paste the content from ChatGPT into your cover letter and submit your application. ChatGPT is great for doing 80% of the baseline work, but you still need to review, revise, and personalize the content yourself.

2. Include Measurable Metrics And Outcomes

Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible For Increasing Customer Satisfaction Rates.” 

If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:

• The percentage by which customer complaints decreased
• The average reduction in wait times for your calls
• The retention rate of your clients
• The rate at which you provided first-contact resolutions to customer issues

These numbers will show hiring teams what you're capable of and make your value crystal clear!

3. Match Your Cover Letter And Resume Design

They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.

One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:

If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service cover letter:

• Start with a proven cover letter template from CoverBuild.io
• Use  ResyMatch.io to find the right keywords and optimize your cover letter for each role you apply to
• Start your cover letter with a personalized greeting for the hiring manager or team name
• Emphasize the measurable outcomes and value you drove in previous roles (include metrics!)
• Compare the draft of your cover letter to the examples on this page to make sure you're on the right path
• Use a tool like  Hemingway App to proofread your cover letter before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Now that your cover letter is taking care of, be sure to check out our guide on writing a job-winning Customer Service resume (with examples!) .

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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5 Customer Service Cover Letter Examples for 2024

• Customer Service (CS) Cover Letter
• CS Representative
• CS Specialist
• Bilingual CS Support
• Write a CS Cover Letter
• CS Cover Letter FAQs

Customer service roles encompass much more than answering queries; they blend sales, technical support, administration, and problem-solving, serving as a crucial bridge between a company and its customers.

Your role is crucial in achieving company objectives, resolving disputes, and ensuring customer satisfaction. Recognizing the value of your role, you’ve carefully prepared your  customer service resume  and completed your job application. Now, creating a cover letter is the final hurdle.

Writing a great cover letter with each application can be challenging. To assist, we’ve developed five customer service cover letter examples and AI cover letter generator to help you create a compelling cover letter that reflects your achievements and land you the job.

Customer Service  Cover Letter Example

USE THIS TEMPLATE

Microsoft Word

Google Docs

Block Format

Why this cover letter works

• Even if you have minimal experience, leverage your skills and relate them to the responsibilities in the  customer service job description .
• Kai discusses how he went above and beyond to start two new initiatives,  tying back to the job description’s requirements for candidates to resolve conflicts, answer questions, and troubleshoot future obstacles .
• Avoid cramming all you learned at one position into one paragraph, and keep each paragraph focused on one achievement. 
• If you have limited experience, you can have multiple paragraphs about the same job but different accomplishments. 

Level up your cover letter game

Relax! We’ll do the heavy lifiting to write your cover letter in seconds.

Customer Service Representative Cover Letter Example

• Don’t leave out any skill that you’re an expert at! Mention how you’ve used each for making marginal differences to provide the best customer support in your customer service representative cover letter.

Customer Service Specialist Cover Letter Example

• It’s also a great idea to start your customer service specialist cover letter with an understanding of how important this role is in a progressive field such as wireless technology service.

Customer Service Manager Cover Letter Example

• If you can,  include details about your experience that tie into something the company values.  Even if your past positions aren’t a perfect fit, find a way to include it in the close or the introduction of your customer service manager cover letter. 
• If the company values teamwork, for example, mention your time serving with a tight-knit team for a family-owned entertainment group.
• Find a way to marry your past accomplishments with the requirements or values in the job description. 

Bilingual Customer Support Cover Letter Example

• If your experience doesn’t match what’s listed in the job description,  shoot instead for the company’s overall values and how you’ve lived them out.
• Incorporating tidbits like these can make a meaningful impact.
• Do your best not only to relate to the job or mission but also to the company. Have you benefited from their services? Been on the receiving end of their customer service efforts? Heard positive things about them? 

Customer Service Resume

Need a resume to pair with your customer service cover letter?

or download as PDF

3 Steps to Your Best Customer Service Cover Letter

You don’t have to be a New York Times bestselling author to write a stellar cover letter. You’re already a skilled communicator who can hold your own in the diciest of situations. Instead of viewing your cover letter as literature, view it as a business discussion. Both rely on research, information placement, and equal participation, all of which you excel at. 

Use the following steps to guide your writing process so you can write your best cover letter yet. 

Step 1: Research the company and role

As the saying goes, “doing the easy thing isn’t always right, and doing the right thing isn’t always easy.” It’s not hard to write a bland cover letter that you can submit to any job you apply for, but will it get you the job? Instead of doing the easy thing, take the time to research the company and incorporate those findings into each cover letter you submit. 

By tailoring your letter to each job, employers will feel you genuinely want to work for them. Of course, just stating the company’s mission statement isn’t enough; demonstrate that your past roles and current values align with their mission, values, and/or vision. If you can prove you’ve already furthered a similar mission at a different business, they’ll feel more confident you can do the same for them.

You should also address the company’s job description. The qualities and responsibilities listed there should guide your focus. For example, if they need someone to assist clients with legal paperwork, talk about your experience as a receptionist at a law firm. Know what the company needs, and speak to your experience that addresses those needs.

Step 2: Be specific about your achievements

Companies don’t ask for cover letters just so they can read your resume all over again (or fall asleep). A cover letter should complement your resume but not repeat it. 

Think of your customer service cover letter as a story. It should summarize the best parts of your professional experience. As human beings, we’re drawn to stories, and it’s hard to argue with one that expertly outlines your qualifications. 

Enrich your cover letter with details and personal touches that your resume can’t accommodate. This is your chance to highlight your personality as well as your credentials.

Moreover, this is the perfect opportunity to explore your achievements further. You’re not limited to short bullet points, so use the extra space to explain why your achievements should matter to the company. Below, we’ve shared two examples that tell the candidate’s stories and highlight their achievements.

Despite this success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the department of electrical engineering to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public.

Creating a compelling story can—and absolutely—should start right out of the gate with your introductory paragraph:

I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.

Step 3: Send the right message

As a customer service professional, you know that delivery is everything. No matter how amazing the content, your cover letter needs to sound enthusiastic but professional and never arrogant. It should also be aesthetically pleasing and easy to read.

If that sounds like a lot, don’t worry! Start by narrowing it down to a page. This will help you showcase only your most relevant experience. Then you can make other revisions for content, word choice, and tone. 

And don’t forget to review your cover letter for grammatical and punctuation errors several times during this process—it’s easy for minor mistakes to slip through the cracks!

Start by narrowing it down to a page. This will help you showcase only your most relevant experience.

If you’re wondering if your cover letter hits the right notes, have a trusted co-worker review it. They’re more likely to catch errors, and they can offer help if you’re struggling with content. But most of all, a fresh perspective helps you see your cover letter in a new light, which can guide you to insightful revisions.

Setting Up the Framework for Your Customer Service Cover Letter 

Starting your cover letter can be as nerve-wracking as making cold calls. Give your nerves a rest with our outline that includes everything you need and nothing you don’t.

How to start a customer service cover letter

Your contact info:  Using a template? Fill in your name, email, number, and location (city and state) so your employer knows how to contact you. Some companies also like to view your LinkedIn profile, so include it if you can.

• Formatting:  Tempting as it is, leave your name out of your address  if you’re using a block format . Although it might look more like a letter that way, it’s unnecessary as your name will appear in the signature line.

Date:  Adding a date helps the recruiter better organize job applications, and it can help you keep track of when you applied. Always change the date to the day you submit your application.

• Formatting:  Write out the full date with the month and day, e.g. January 5, 2023.

Inside address:  Although it can feel weird to include the company’s address in a virtual letter, it’s a good first impression. Not only does it look professional, but it also indicates you’ve done your research to find their information.

Include the recruiter’s name, title, the company’s name, and address, just like you would for a physical letter. It might be a struggle to find the company’s address, so you may need to scour LinkedIn, Facebook, Glassdoor, and other sites. A quick LinkedIn search usually works to find the recruiter’s name and title.

Greeting:  A good greeting is imperative in any business situation, including a cover letter. When addressing the employer, use formal language that is still somewhat modern. 

For example, an enthusiastic “Hi!” won’t fly when you’re applying to big companies like Boeing, but a “To Whom It May Concern” is formal but dated (and impersonal). 

Your best bet is to stick to the old classic, “Dear Ms. or Mr. Lastname.”

• Formatting:  Business letters typically use a colon after “dear,” but there is some debate about using a colon instead. We’d suggest sticking to a colon unless the company is more casual (like an indie video game developer or a family pizzeria).

How to write your customer service cover letter

Body:  This is where your story comes to life. Include three to four paragraphs that state your interest, credentials, and enthusiasm for future discussion. 

• Formatting: Make sure your document is single-spaced but double-spaced between paragraphs. 

Opening paragraph:  Most cover letters start with openers that are either over-eager, vague, or boring. (“My name is…” “I am applying for…”) Oftentimes, they’re just as generic as this one: 

The bilingual customer support position with Soarin’ Airlines sounds like a great fit for my experience. I have been a customer service representative for several years, so I have the know-how to make your company thrive.

It’s not impolite, but it’s not exciting or personal. This example, however, will be way less likely to put a recruiter to sleep: 

Blackboard’s commitment to innovation and high performance has created an educational system that is unique, engaging, and user-friendly. After using Blackboard for years as a student, I am eager to serve in the bilingual customer care position to resolve user inquiries, build brand loyalty, and ensure a smooth technological experience for all customers.

You can tell this applicant is eager and experienced, but they also sound professional and polite. It grabs the recruiter’s attention and motivates them to keep reading. 

Don’t worry too much if your opener doesn’t sound perfect. Write a few test openers until you’ve written one you like (or combine your testers to create one polished whole). It may take some time, but it’s worth it to start your cover letter on the right foot.

Paragraphs 2-3:  Your opener has successfully gotten the recruiter to keep reading, so now you need to provide evidence that hiring you is a smart choice. Focus on one definitive accomplishment per paragraph to make the most impact.

It’s tempting to slip in more details about why you’re the best candidate, but it will result in a bloated, cluttered letter. Instead, hone in on one accomplishment you can maximize: 

As a customer support representative at Soarin’ Airlines, I provided end-to-end quality customer service and built lasting relationships between Soarin’s customer service team and our customers. Through my efforts, we experienced higher customer interest and engagement levels than in the past five years. By the end of my time there, our client base had grown by 8 percent and our churn rate dropped to 3 percent. 

Although this candidate could have gone on about how they served customers and improved procedures, they focused on how building relationships led to positive growth. 

This is a great example to demonstrate how you can highlight one aspect of the job description and how you’ve upheld and exceeded quality standards at previous jobs.

Closing paragraph:  Many cover letters struggle with ending well. It’s all too easy to sign off with a quick “thank you for your time” and nothing else. Instead, leave the recruiter excited to follow up with you soon. Don’t leave them dozing off with a closer like this: 

Thank you for your time, and please consider me for this position.

A good closing statement finishes the conversation but promises more: 

I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.

How to end a customer service cover letter

Signature:  If you didn’t already say “thank you” in the closing paragraph, do that here. Then sign off with a professional goodbye and your signature. 

Kai Yamashiro

• Formatting:  If you’re presenting any hard copies of your customer service cover letter, quadruple space so you have room to sign your name in blue/black ink. 

Enclosure(s):  This step is frequently overlooked, but it helps recruiters keep track of what you’ve supplied and what documents they need to read. Usually, this includes the job application and your resume, although some businesses may need you to provide professional certificates. 

Enclosures:  Resume Application

• Formatting:  Watch the form of “enclosure” —use the singular for just your resume, but use the plural if you’re submitting more documents. 

Are You Ready for Your Next Customer Service Role? 

Finally, congratulate yourself for writing an amazing cover letter, but remember you also need to  write a good resume . Your resume and cover letter are both vital for securing your next customer service role, so take the extra time to ensure both are updated and complete.

Writing a professional resume that stands out can be hard, so if you’re wrestling with it, our  resume tips  and  free resume examples  will steer you in the right direction. 

We also have  modern resume templates  to make your resume picture-perfect for any customer service position, and you can even edit this customer service resume now. 

No matter what position you’re seeking in customer service, use our tools to help you land your ideal customer service job. Start  building your resume  and cover letter today to get the job of your dreams. The upfront work is real, but the payoff will be well worth it!

When working with customers, you likely connect with their key pain points or try to relate on a more personal level, such as the objectives they’re trying to achieve by purchasing a product. Do the same in your cover letter. Try connecting to the company’s mission, or explain why you’re passionate about helping customers solve common problems in their industry. For instance, if you’re applying to a cell phone service provider, you could explain how you understand the frustrations of having phone issues and want to help others in a relatable position.

You should create a unique cover letter along with a customized customer service resume for every position you apply to. Every business provides service in unique ways with varying technologies and tools they deploy. For instance, one company may emphasize managing phone lines, whereas another company may take a more digital approach emphasizing email claims and virtual chat systems.

If you can reach out to the hiring manager via email or professional platforms like LinkedIn, following up within 48-72 hours after sending a cover letter can help you stand out. It’s the same way you might follow up with a customer to ensure their problem was handled correctly. It shows some extra effort and that you care about the position. Just ensure you stay professional and keep your message brief, quickly re-emphasizing your interest in the role.

Crafting an Effective Customer Service Cover Letter: Examples and Tips

After doing a fair bit of online research, you’ve found a customer service job that meets all your requirements. You’re pretty confident you’re a good fit, your customer support resume is on point, and you’re ready to apply.

Then, as you fill in the online form, you realize you can add a cover letter.

You might wonder whether you really need it. After all, skipping this step will save you time and effort. Plus, it’s not mandatory, right?

The truth is that a cover letter, while it might seem like a demanding last step, will help you stand out over other candidates.

A good cover letter gives you the ability to showcase how your experience and skills relate to the customer service role you’re applying for in a way that a resume might fall short. Since it’s not mandatory, it’s also a great way to separate yourself from other applicants who aren’t willing to do the extra work involved.

The good news is that it doesn’t need to be complicated. Follow these tips and examples to create an attention-grabbing cover letter for your next customer service role that will convince the recruiter you’re definitely worth interviewing.

Why you need a cover letter for customer service roles

If you have a great customer support resume with relevant skills and experience, that’s the core of your application. It’s the ice cream scoop in your sundae.

But your cover letter is the cherry and sprinkles you put on top — it’s a chance to show your personality and make yourself stand out.

With a cover letter, you’re doing two crucial things for the recruiter or hiring manager:

You’re showing them you care enough about the job to spend extra time crafting a cover letter.

You’re making it extra easy for them to connect the dots between your skills and experience and the job’s requirements.

Those are both solid arguments for spending time on a cover letter, but there are other reasons, too.

Customer service is a competitive job market. Many roles — especially in today’s job market — receive hundreds of applicants (or more!).

Put yourself in a recruiter’s shoes for a moment. When you’re skimming dozens or hundreds of resumes, you’re likely seeing similar things over and over — bullet points of similar experiences, similar roles, and so on. With so much of the same, how do you make a choice?

When there are two (or twenty) similar candidates, the applications with strong cover letters will stand out. It’s a chance to demonstrate the value you can bring to the company by expanding on the bullets in your resume. Since writing and communication skills are two of the key customer service skills , it’s also a chance to put your abilities on display.

Recommended Reading

How to Hire for Customer Service: A Step-by-Step Guide

What to include in a cover letter for a position in customer service.

OK, you’re going to write a cover letter for your customer service role. Now what do you include in it ?

Here are a few things that a solid cover letter should contain.

An attention-grabbing introduction

In journalism, a good lead is everything. In his famous book “ On Writing Well ,” editor and writer William Zinsser wrote that, “The most important sentence in any article is the first one. If it doesn’t induce the reader to proceed to the second sentence, your article is dead.”

Replace “article” with “cover letter,” and you’ll understand why your introduction is so important.

Remember, a recruiter or hiring manager might be sifting through hundreds of applications. A strong introduction that grabs their attention can be the difference between being ignored and being asked for an interview.

A highlight of relevant customer service skills and experience

Highlighting your relevant customer service experience in a personable and engaging way is the number one thing to focus on when writing a cover letter. Your cover letter shouldn’t be a novel, so you need to be brief and carefully choose what to share, but this is how you make your job application come alive.

Let’s use an example.

Imagine you’re applying for a job where one of the required skills is the “Ability to learn quickly and under pressure.”

Your cover letter is the perfect chance to highlight how you’ve used this skill. For example, you could explain how, in your last role, you successfully learned to use a complex new internal tool and how, after a few weeks, you were helping other colleagues who struggled with the new system.

Brevity is key, but make sure you pick a few required skills to show your relevant experience. If you’ve held unique roles in your past — like the time you trained dolphins at SeaWorld — it’s also a chance to highlight how those unique experiences make you the best possible candidate.

An address to the hiring manager and company

By addressing the company and, if possible, the hiring manager, you’ll show that you took the time to research the company you’re applying to. When many people take a “spray-and-pray” approach to applying for jobs — applying for hundreds of jobs with barely a thought — this is how you demonstrate your genuine interest.

This doesn’t have to be long — even just including the hiring manager’s name is more than most — but it’s a prime chance to personalize your cover letter.

Customization of your cover letter for each application

Adapting your cover letter to each job application can bring a big return on your time investment, but it can seem the most demanding.

This doesn’t mean you need to start from scratch every single time.

Instead, craft a cover letter “template” that works for you and that you can tweak based on the role and job description. For example, if you’re applying for a role focused on phone support, you’ll address your experience with that channel. If the company only offers live chat support, you’ll pull out the phone support snippet and add in something more relevant. Just be sure you change all the relevant information (company name, who it’s addressed to, exact job title or position) on each iteration!

How to Snag (and Succeed at) a Remote Customer Service Job

Structuring a customer service cover letter that stands out.

A cover letter is like a story about you. Like all good stories, they have an introduction, a body, and a conclusion.

Introduction: Start by expressing your enthusiasm and interest in the role. What made you excited when you read the job post? Maybe you’re particularly interested in the product or you’ve followed the company (or used their product!) for years. Perhaps you enjoy writing and managing knowledge bases.

Your introduction should include:

Your personal details (name, address, email, phone number).

The hiring manager or recruiter’s details (if possible).

The role you’re applying to.

An opening paragraph.

Main body: The bulk of your cover letter is about highlighting relevant customer service skills and experiences. As we’ve mentioned, you need to connect the job requirements and responsibilities with your previous experience, ideally by providing real-life examples. The main body should contain:

Experience.

Qualifications.

Don’t write it in bullet points. Write in personable, conversational paragraphs. Imagine it’s your first, super-brief conversation with the hiring manager.

Conclusion: The last section of the cover letter is for you to reiterate your interest and thank the reader for reviewing your application. The conclusion is made of:

A closing paragraph.

Your signature.

7 Customer Service Resume Examples + Best Practices

Tips for writing an effective customer service cover letter.

What are the key elements that make the perfect cover letter? The best practices below are a good place to start:

Use a tone and style that matches the company: The language, tone, and style you would use when applying for a customer service position at a bank are not the same as if you were applying for a role at a tech startup. Startups tend to be more laid back and informal while banks are traditionally more formal. Be sure to research the company you’re applying to, paying attention to how they communicate. Matching your tone to your audience is an important customer service skill, and this is your chance to show it off.

Address specific job requirements with real examples: Your cover letter should provide plenty of real-life examples that show how you uniquely meet the requirements from the job description. Don’t overwhelm the reader with details, but make it obvious that your skill set fits what they’re looking for.

Demonstrate strong communication and interpersonal skills: Your cover letter should prove that you have great communication skills, which is the cornerstone of fantastic customer service. Don’t forget that the way you express yourself says as much (or more) than the specific words you use.

Be clear and concise in your writing: Use language that’s easy to understand. This isn’t the time to use fancy words or attempt to be too clever. Prioritize clarity and aim to highlight your relevance in as few words as necessary.

How to write a customer service cover letter with no prior support experience

What if you’re a total newcomer to the customer support industry and have no experience at all? Or perhaps you have support experience but want to break into the SaaS customer support industry ?

First, don’t be discouraged! Key customer service skills like empathy, adaptability, clear communication, and patience are transferable. They’re skills you develop in other fields — as a barista, teacher, salesperson, and even as a parent or caregiver — or through activities like volunteering or athletics.

If you have no experience in customer support, your cover letter is even more critical. Without it, your resume might not be enough to showcase those skills and how they’ll apply to the role you’re applying to.

On top of that, your cover letter is a great place to express your eagerness to learn and your customer-focused attitude.

Customer Support Job Description: Examples and Best Practices

Customer service cover letter examples.

Writing your first cover letter can feel daunting. Below are some examples based on experience level that might spark your creative juices.

#1: Entry-level customer service representative

Hampton, VA 23666

(343) 222-5555

[email protected]

March 10, 2024

Healthcare Inc.

Role: Customer Service Representative 

Dear Jessica Smith,

I’m interested in applying for the Customer Service Representative role at Healthcare Inc. As a former barista at a large coffee shop, I made sure customers felt consistently cared for, turning visitors into regulars. Because of my customer service skills and friendly attitude, I was promoted within six months. 

In my current position, I’ve become an expert in various aspects of customer service, like using clear communication, being attentive to detail, and having a problem-solving mindset. In the job description, you mentioned that you're looking for a candidate who learns quickly. While working at my current position, I had to learn a new cash management system, and within a few days, I was training others.

My colleagues (and customers!) would say I'm friendly, patient, and hardworking. I'm always trying to get better at what I do, picking up new things on the job and ensuring customers have a great experience. My passion for delivering a consistently great customer experience encouraged me to apply for this role at Healthcare Inc.

I understand how important it is to boost a company's mission through every customer interaction to create long-lasting loyalty. That's precisely the approach I'm excited to bring to Healthcare Inc., and it’s why I'm eager to grow with your team and work as a Customer Service Representative. 

I look forward to discussing my experience with you. Please don’t hesitate to reach out if you need additional information. 

Thank you for your consideration.

Best regards,

#2: Customer service representative

Role: Customer Service Representative

I recently came across the Customer Service Representative position at Healthcare Inc. in one of my favorite customer support communities. I’m excited to express my interest in joining your team!

With two years of experience in customer service, I’m confident in my ability to contribute positively to your organization. 

In my current position at ACME Company, I've honed my communication skills by handling a diverse range of customer inquiries. Whether through email, phone, or chat support, I consistently prioritize clear and concise communication, resulting in a team-leading customer satisfaction score of 98% over the last two quarters. 

I also see that you’re looking for someone who can build customer relationships. I take pride in developing rapport with clients at ACME Company, resulting in a 10% increase in repeat customers. By actively listening to their needs and providing personalized solutions, I've cultivated a positive customer experience that contributes to ongoing loyalty. In fact, sometimes customers ask for me by name. While I try to discourage that, I do love how it signals that they trust me to get the job done. 

Based on the details I've provided, I think it’s clear that I have a genuine passion for customer service. I'm thrilled about the prospect of advancing my career at Healthcare Inc. 

Thank you for considering my application. I’m looking forward to hearing from you about the customer service representative position. 

#3: Customer service manager

Role: Customer Service Manager

I saw your job posting for a Customer Service Manager on the company’s website and immediately had to apply. With four years of experience in customer service, I’m confident in my ability to build and lead a successful support team. 

Here are three key reasons why I believe I’m a strong candidate for this role:

Leadership skills: In my current position at ACME Company, I’ve been entrusted with leading a team of customer service representatives. I successfully implemented new training protocols that resulted in a 15% improvement in customer satisfaction scores within six months.

Problem-solving abilities: I pride myself on resolving customer issues efficiently. For instance, during my time at ACME Company, I encountered a challenging situation where a customer had a complex billing problem. Through asking good questions and collaborating with various departments, I was able to resolve the issue to the customer's satisfaction. I also identified and implemented a process improvement that reduced similar errors by 40%.

Adaptability and continuous improvement: In the fast-paced environment at ACME Company, I actively sought and implemented feedback from both customers and team members about how we could improve. One project I initiated led to a streamlined workflow and a 10% reduction in average handling time.

I am so excited about the opportunity to bring my skills and experience to Healthcare Inc. and to contribute to the achievements of your customer service team. 

Thank you for considering my application. I look forward to hearing from you to learn more about the customer service manager position.

Cover letters are worth the time

Writing a thoughtful, personalized cover letter takes a lot more time than simply filling out a bunch of fields on a job application form, but it’s one of the single best ways to make your application stand out from the crowd, especially when you’re applying for popular roles in the competitive customer service job market.

By leveraging the tips and tactics shared here, you’ll be able to create a compelling cover letter that increases your likelihood of landing the customer service job you have your eye on — whether it’s your first role or you’re looking to advance your customer service career.

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Larry barker.

Larry has spent over a decade leading CX teams at tech companies of various sizes. He also currently operates Supported Content , a niche content marketing company that helps CX brands attract and retain customers.

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15 Customer Service Cover Letter Examples

The Art of the Customer Service Cover Letter: Insider Tips and Templates

When it comes to landing a role in the dynamic field of customer service, your cover letter often acts as your first introduction to potential employers. It’s your opportunity to demonstrate not just your qualifications and experiences, but also your understanding of the company’s brand and your passion for helping others. Crafting a compelling cover letter can set you apart from a sea of candidates. In this guide, we’ll explore expert tips on creating an effective customer service cover letter and provide a list of 15 example templates to inspire your own.

Table of Contents

Tips for Writing a Compelling Customer Service Cover Letter

The importance of a well-crafted cover letter cannot be overstated. It’s your chance to speak directly to the hiring manager, showcasing your personality and how it aligns with the company’s values. Remember, customer service is all about making a positive impact from the very first interaction.

• Personalize your letter for each application.
• Highlight your customer service skills with specific examples.
• Showcase your familiarity with the company and its products or services.
• Convey enthusiasm for helping others and solving problems.
• Keep your tone professional yet approachable.

Customer Service Cover Letter | Title

When crafting your customer service cover letter, focusing on particular skills can help you showcase your qualifications and fit for the position effectively.

General Examples:

• Application for [Job Title] – [Your Full Name]
• [Job Title] Application – [Your Full Name]
• [Your Full Name] – Applying for [Job Title]
• Resume Submission for [Job Title] – [Your Full Name]
• [Your Full Name] Resume for [Job Title]
• [Job Title] Role – Application by [Your Full Name]
• Submission for [Job Title] Position – [Your Full Name]
• [Your Full Name] – [Job Title] Applicant
• Application: [Job Title] – [Your Full Name]
• Expressing Interest in [Job Title] – [Your Full Name]
• Experienced Customer Service Applying for [Company Name]’s Team Opening
• Application: [Your Name] for Customer Service Representative at [Company Name]
• [Your Name]’s Application for [Company Name]’s Customer Service Role
• [Your Name]: Experienced Customer Service Profesional
• [Your Name] – Application for [Position Name] at [Company Name]
• Application Enclosed: [Your Name] for Customer Service Specialist at [Company Name]
• Dedicated Customer Service Professional Seeks Position with [Company Name]

Customer Service Cover Letter | Key Skills | Keywords

Here are skills to highlight, along with relevant keywords that you should consider including in your cover letter to make a strong impression on hiring managers.

1. Communication Skills

• Keywords: clear communication, effective listener, articulate, feedback, verbal and written communication

2. Problem-Solving Abilities

• Keywords: resolve, troubleshoot, solutions, critical thinking, problem-solving

3. Patience

• Keywords: patience, empathetic, understanding, calm demeanor

4. Technical Proficiency

• Keywords: software, CRM (Customer Relationship Management), technical skills, platforms, database management

5. Product Knowledge

• Keywords: product expertise, knowledgeable, informed, product training, proficient
• Keywords: empathize, compassion, understanding, genuine concern, rapport

7. Positive Attitude

• Keywords: positive attitude, optimism, enthusiasm, cheerful, positive outlook

8. Adaptability

• Keywords: flexible, adaptability, versatile, quick learner, adjust

9. Time Management

• Keywords: time management, efficiency, prioritize, organization, deadline-oriented

10. Teamwork

• Keywords: teamwork, collaborate, team player, cooperation, colleague support

11. Attention to Detail

• Keywords: meticulous, attention to detail, accuracy, thorough, precise

12. Conflict Resolution

• Keywords: conflict resolution, mediation, dispute resolution, de-escalation techniques

13. Multitasking

• Keywords: multitask, handle multiple tasks, juggle, time division, manage concurrent tasks

14. Customer-Centric Mindset

• Keywords: customer-focused, customer satisfaction, exceed expectations, customer-first attitude, customer loyalty

15. Cultural Sensitivity

• Keywords: cultural sensitivity, diverse, inclusivity, cross-cultural, global mindset

Incorporating these keywords into your cover letter in a contextual and genuine manner can significantly enhance your application. Remember, the goal is to provide concise examples demonstrating how you’ve applied these skills effectively in your previous roles or experiences. This approach not only optimizes your cover letter with relevant keywords but also paints a vivid picture of your capabilities and how they make you the best fit for the customer service position you’re aspiring to secure.

Customer Service Cover Letter Examples | Tips for a Compelling Letter

You can incorporate personal achievements, metrics, or results from your work experience to make a stronger impact. Here are examples of how you might include such information effectively:

• “At [Previous Company], my customer service initiatives led to a 25% improvement in customer satisfaction scores within a 6-month period.”
• “Successfully managed over 50 customer inquiries daily, maintaining a resolution rate of 95% within the first 24 hours.”
• “Implemented a new feedback system at [Previous Company], which resulted in a 30% increase in feedback collection, providing valuable insights for service improvement.”
• “Led a team that achieved the highest customer retention rate in the company’s history, at 98%, by introducing a pioneering loyalty program.”
• “During my tenure at [Previous Company], I was part of a project that reduced average call handling time by 20%, significantly improving the team’s efficiency.”
• “My customer follow-up strategy increased repeat customer rates by 40% within one year, directly contributing to the team exceeding our annual sales target.”
• “Developed and executed training programs that increased customer service team’s NPS (Net Promoter Score) from 70 to 85 in one year.”

Including quantifiable achievements in your cover letter helps to validate your experience and skills. It demonstrates to potential employers not just what you’ve done, but how well you’ve done it, and suggests the potential value you could bring to their organization. Remember to tailor each statistic to the specific role and company you’re applying for, highlighting achievements that are most relevant and impactful.

Cover Letter Email for Customer Service | 15 Ways to Start

• “Dear [Hiring Manager], I recently came across your job posting for a Customer Service Representative, and with my five years of experience in high-volume call centers, I am excited about the opportunity to contribute to [Company Name]’s team…”
• “Hello [Hiring Manager’s Name], I’m writing to express my interest in the customer service position listed on [Where You Found the Job Posting]. With a proven track record of resolving customer issues and ensuring satisfaction, I am keen to bring my skills to [Company Name]…”
• “Dear [Company Name] Team, My passion for excellent customer service and my experience as a front-line service agent make me a perfect fit for your team. I am particularly impressed by your commitment to [Company Value/Service]…”
• “To Whom It May Concern, I have followed [Company Name]’s growth and am particularly inspired by your dedication to [specific aspect of customer service]. Let me share how my background in [related field] has equipped me to excel in customer service roles…”
• “Dear Hiring Manager, The opportunity to work as a Customer Service Specialist at [Company Name] excites me because of your dedication to providing personalized solutions to customers, something I’ve always strived to do in my career…”
• “Hello, I am passionate about building strong customer relationships and am eager to bring my expertise in customer service and [specific skill] to the [Job Title] role at [Company Name]…”
• “Dear [Hiring Manager], Your job posting for a [Job Title] captured my attention. I believe that my experience in [Industry or Previous Job] has prepared me well to contribute positively to your team and enhance customer satisfaction at [Company Name]…”
• “To [Company Name] Hiring Team, With [number] years of experience in customer-focused roles, I have developed a comprehensive skill set that I believe aligns perfectly with the [Job Title] position. My approach to customer service is rooted in [Briefly describe your approach]…”
• “Dear [Hiring Manager], I’m excited about the opportunity to apply for the [Job Title] at [Company Name]. My previous role as [Your Last Position] taught me the importance of clear communication and creative problem-solving in customer service…”
• “Hello, I’ve admired [Company Name]’s commitment to [mention something specific about the company or its mission]. Let me share how I can contribute to your team by enhancing customer experiences and fostering positive engagements…”
• “Dear [Hiring Manager], With a strong background in [your field], I’m excited to apply for the [Job Title] role to leverage my expertise in enhancing customer satisfaction and loyalty for [Company Name]…”
• “To the Hiring Team at [Company Name], Drawing on my experience in [Related Experience] and my genuine passion for helping others, I am confident in my ability to contribute effectively to your customer service team…”
• “Hello [Hiring Manager], The role of [Job Title] at [Company Name] struck me as an outstanding opportunity to contribute my skills in [Skillset] and my commitment to excellent customer service…”

Templates | 15 Customer Service Cover Letter Examples

Simple template.

Title: Customer Service Specialist Application – [Your Name]

Dear Hiring Manager,

I am reaching out to express my enthusiasm in applying for the Customer Service Representative position at [Company Name], as advertised. My dedication to providing exceptional customer service, coupled with my experience and skills, aligns perfectly with the qualifications you seek. Inspired by [Company Name]’s commitment to customer satisfaction, as demonstrated in recent industry accolades and customer feedback[1], I am eager to bring my expertise to your team.

Dear [Company Name] Hiring Team,

I was thrilled to come across your opening for a Customer Service Representative on your company’s website. As a professional with over six years of experience in customer-focused roles, I believe I can bring valuable skills and a deep understanding of customer needs to your team.

During my tenure at [Previous Company Name], I was recognized for my ability to resolve complex customer issues, maintain high customer satisfaction rates, and build lasting relationships with customers. Through my experience, I have honed my problem-solving skills and developed a strong sense of empathy, enabling me to provide excellent service even in challenging situations.

Consequently, being part of [Company Name]’s renowned customer service team would provide an excellent opportunity to apply my skills and contribute positively to your customer experience. Thank you for considering my application.

Dear [Hiring Manager],

I am excited about the opportunity to apply for the position of Customer Service Manager at [Company Name]. With my comprehensive background in customer service leadership roles, I am confident I can drive customer satisfaction while enhancing team performance in your company.

In my previous role at [Previous Employer], I led a team of 25 customer service representatives, managed training initiatives, and implemented quality assurance measures that resulted in a 30% increase in overall customer satisfaction ratings. Moreover, I empowered my team to solve customer issues effectively, cultivating a proactive service culture.

I look forward to potentially bringing my leadership skills and passion for customer service excellence to [Company Name]. Your company’s values align with my customer-centric approach, thereby creating an environment where I believe I can thrive and make significant contributions.

Hello [Hiring Manager],

My interest in the role of Customer Service Specialist at [Company’s Name] is rooted in my passion for helping others coupled with my extensive experience in [mention relevant field]. I truly believe in the power of exceptional customer service in cultivating customer loyalty and driving business growth.

As a Customer Service Representative at [Past Company], I consistently exceeded my target KPIs and was recognized for my ability to handle high-stress situations with composure, resolve customer complaints effectively, and build successful relationships with customers.

Should the opportunity arise to join [Company’s Name], I am excited to leverage my skills and experiences to boost customer satisfaction rates and uphold your reputation for excellent customer service. Thank you for considering my application.

Example 4 | Customer Service Cover Letter Examples

Dear [Company Name],

I was excited to find the opening for a Customer Service Representative at [Company Name]. With over five years of experience in the customer service field, I am confident in my ability to contribute positively to your well-regarded team.

My work at [Previous Company Name] allowed me to develop a wide set of skills crucial to the customer service field. I honed my ability to resolve complaints, maintain customer relationships, and provide insightful feedback to the company to better customer experiences.

I am drawn to [Company Name] because of its commitment to making every customer interaction positive. I look forward to the potential opportunity to bring my experience and enthusiasm to your customer service team.

Dear [Hiring Manager’s Name],

As an individual who thrives on assisting others and solving problems, I am highly interested in the Customer Service Specialist role at [Company Name]. My professional background in customer service makes me a strong candidate for this position.

In my previous role at [Previous Company Name], I was recognized for my ability to quickly understand customer needs, recommend suitable products or services, and resolve issues promptly. This contributed to a significant increase in customer satisfaction and enhanced brand loyalty.

Joining a customer-centric organization such as [Company Name] aligns well with my personal values and professional aspirations. I’m eager to further discuss how my experience and commitment to excellent service can contribute to the continued success of your team.

Example 6 | Customer Service Cover Letter Examples

I am writing with great enthusiasm to apply for the role of Customer Service Agent at [Company Name]. My robust background in customer relations and my commitment to delivering outstanding service make me an ideal candidate for your team.

At [Last Job], I cultivated a knack for problem-solving and excelled in rapidly understanding client concerns, streamlining the resolution process. I’m particularly proud of leading a customer feedback program that led to a 20% improvement in service delivery. My approach focuses on listening attentively, empathizing with clients, and providing swift, effective solutions that leave customers feeling valued.

The culture of excellence at [Company Name] resonates with my professional ethos and I am excited at the prospect of contributing to your acclaimed customer service department. I eagerly anticipate the opportunity to discuss how my background, skills, and enthusiasms can be a perfect match for your team.

Hello [Company Name] Recruitment Team,

With a proven track record in customer service and a drive for excellence, I was thrilled to discover the Customer Support Specialist position at [Company Name]. Understanding the importance of the role your team plays in the company’s success, I am confident in my abilities to make significant contributions.

In my previous position at [Previous Employer], I not only handled incoming service inquiries but also contributed ideas that were implemented for a service improvement system, raising customer satisfaction ratings by 25%. My ability to blend strategic customer support with genuine empathy and technical knowledge helped me succeed in managing both customer expectations and the company’s operational capabilities.

Joining [Company Name] means committing to a team known for setting the standard in customer support. I am eager to bring my skills to your esteemed group and to continue the tradition of service excellence that your brand stands for.

I was instantly drawn to the opening for a Customer Service Coordinator at [Company Name] and am excited to submit my application. With extensive experience in both face-to-face and online customer services, I bring a well-rounded set of skills suited for this position.

My previous role at [Previous Company] allowed me to develop strong organizational and coordination skills, managing customer inquiries, and ensuring they were directed to the appropriate departments swiftly. I take great pride in my ability to manage multiple tasks while upholding the highest standards.

I admire [Company Name]’s dedication to customer satisfaction and would love to be part of a team that values both efficiency and quality of service. I am looking forward to discussing how I can contribute to the outstanding work being done at your company.

Dear [Company Name] Team,

I’m excited about the opportunity to bring my unique blend of skills to the Customer Service Advisor position at [Company Name]. Throughout my career, I’ve focused on delivering excellent service and building rapport with clients, aspects that I see are highly valued in your company.

My previous role at [Former Employer] involved a strong emphasis on effective communication and cross-department collaboration. My efforts contributed to a 15% decrease in customer complaints and a significant increase in customer retention rates. I have a proven history of turning challenging situations into positive outcomes and recognizing opportunities for service improvement.

The reputation of [Company Name] for customer service excellence is unparalleled, and I’m passionate about the possibility of contributing to such a customer-focused team. I look forward to the prospect of discussing how I could contribute to the success and growth of your service department.

Example 10 | Customer Service Cover Letter Examples

Hello [Hiring Manager’s Name],

Pursuing a new challenge within customer service, I was thrilled to see the opportunity for a Customer Experience Advocate at [Company Name]. My enthusiasm for providing top-notch service to customers is paralleled only by my proven track record in the field.

At [Current/Previous Employment], I’ve been integral in crafting memorable customer experiences, aligning service strategies with customer expectations, and contributing to team training and development programs. My dedication was recognized through multiple ‘Employee of the Month’ awards and through positive feedback from a loyal customer base.

[Company Name]’s commitment to innovation in customer service is inspiring, and I would be honored to contribute to such a visionary team. I am enthusiastic about the chance to discuss how my experience and customer service philosophy can align with the goals of [Company Name].

Example 11 | Customer Service Cover Letter Examples

I am writing to express my keen interest in the Customer Service Representative position listed on your website for [Company Name]. As a highly dedicated customer service professional with over five years of experience, I put a premium on customer satisfaction. The idea of fulfilling [Company Name]’s customer service standards and contributing to your continued success has, therefore, highly motivated me to apply for this role.

During my previous role at [Previous Company], I managed an array of customer inquiries from initial contact to resolution, which honed my problem-solving skills and my ability to remain calm under pressure. Thus, providing excellent customer service was always my top priority and it was highly recognized by our clients. Further, my proactive approach resulted in a notable improvement in customer satisfaction and loyalty levels.

Moreover, I implemented the use of [Specific Software/Tool] which streamlined our processes and improved our productivity by 30%. I also conducted training sessions for my peers on effective usage, further enhancing team performance. I believe these experiences can be beneficial for [Company Name].

Example 1 2 | Customer Service Cover Letter Examples

I am thrilled to apply for the Customer Service Representative position at [Company Name], a brand I have long admired for its unwavering commitment to customer satisfaction. Over the years, I have closely followed [Company Name]’s innovations and how you’ve consistently prioritized the customer experience. This resonates deeply with my professional values and career objectives. My background in customer service has equipped me with the skills to contribute to your team positively and sustain the high standards [Company Name] is known for.

During my tenure at [Previous Company], I was challenged with managing over 100 customer interactions weekly. These ranged from simple inquiries to complex service issues. This experience has not only refined my problem-solving capabilities but has also enhanced my resilience and adaptability in high-pressure situations. I believe these skills are ideally suited for the dynamic environment at [Company Name], where exceptional customer service is paramount.

At my last position, I spearheaded the implementation of a customer feedback system that led to a 20% increase in satisfaction ratings. By identifying and addressing critical areas for improvement, we fostered a more customer-centric culture. I am eager to bring my passion for innovation and continuous improvement to [Company Name], contributing to your team’s efforts to elevate customer satisfaction to new heights.

My passion for building and sustaining strong customer relationships aligns perfectly with [Company Name]’s philosophy of creating lasting connections. This passion, combined with my career experience, has provided me with a nuanced understanding of diverse customer needs and preferences. I am excited about the opportunity to leverage this insight to contribute effectively to your team and help maintain [Company Name]’s reputation for outstanding customer care.

Thank you for considering my application. I am looking forward to the opportunity to discuss how my background, skills, and enthusiasm can contribute to the exceptional customer service for which [Company Name] is renowned. The possibility of being part of your team and contributing to your mission is incredibly exciting to me.

Example 1 3 | Customer Service Cover Letter Examples

I am writing to express my keen interest in the Customer Service Representative position. With more than five years of experience working in high-volume call centers, I have developed a resilience and efficiency critical for success in such environments. These roles have taught me the importance of fast yet thoughtful customer service – balancing quick response times with comprehensive, empathetic support. I believe this blend of skills will make me a valuable addition to [Company Name]’s customer service team.

My dedication to enhancing customer experience through effective communication and innovative problem-solving has always been at the forefront of my career. These responsibilities have not only honed my skills but also deepened my commitment to this crucial aspect of [Company Name]’s operations. I am eager to bring this dedication to your company and support your continued commitment to outstanding customer service.

As I look forward to possibly discussing my application further with you, I have attached my resume for your consideration. I am particularly excited about the opportunity to explore how my background and skills in customer service could support and further [Company Name]’s objectives and contribute to your success story.

Through my previous roles, I have maintained high customer retention rates and adeptly handled challenging service scenarios, demonstrating both my competence and dedication. I aim to bring my proven track record and my commitment to excellence to the talented team at [Company Name], contributing to your esteemed reputation and continued success.

Let’s discuss how my experience in aligning customer service protocols with company goals can translate into value for [Company Name]. My hands-on experience in strategizing and implementing customer service improvements could prove beneficial in advancing your mission to provide outstanding customer experiences.

Example 1 4 | Customer Service Cover Letter Examples

I am writing to express my keen interest in the Customer Service Representative position in your esteemed organization. Having greatly admired [Company Name]’s approach to customer service, I am enthusiastic about the possibility of being part of such a reputable team. Your commitment to setting the industry standard for customer care is both inspiring and aligns perfectly with my professional aspirations. I am eager to contribute my skills and dedication to your continued success.

My proactive approach to customer feedback and my commitment to continuous improvement have been the cornerstone of my customer service philosophy. These qualities, coupled with my ability to learn and adapt quickly, are what I am keen to bring to [Company Name]. I am convinced that together, we can continue to improve and refine our approach to meet and exceed customer expectations.

I believe my ability to translate customer needs into actionable solutions uniquely positions me as a fitting candidate for [Company Name]. My enthusiasm for engaging with customers and resolving their issues has always driven my success in this field. I look forward to the opportunity to bring my skills and dedication to your esteemed team and am eager for your feedback on my application.

Facing and overcoming various customer service challenges has sharpened my adaptability and solution-finding skills, traits I am excited to offer to [Company Name]. These skills, honed through years of experience, enable me to tactfully handle any customer issue and turn challenges into opportunities for improvement.

As someone who puts a premium on customer satisfaction, I am motivated by the chance to fulfill [Company Name]’s customer service standards and contribute to your success. The opportunity to work with a team that shares my commitment to excellence and to contribute to your mission is one that I value highly.

Thank you for considering my application. I look forward to the opportunity to further discuss how I can contribute to [Company Name]’s team and objectives.

Yours sincerely,

[Your Name]

Example 1 5

As a dynamic customer service professional with extensive experience, I am eager to bring my skills in communication and problem-solving to the [Job Title] position at [Company Name]…”

In addition to my professional skills, I am fluent in Spanish and English which I believe could be an asset as [Company Name] continues to serve diverse communities. I am confident that my strong communication skills and the ability to handle difficult customer situations with a patient approach would allow me to contribute to [Company Name] immediately.

I am eager to bring my unique blend of skills and experience to your team and believe that I could make effective contributions to [Company Name]’s customer service department. I am excited about the opportunity to work with a dynamic, forward-thinking company like [Company Name] where I can put my diverse skill set and knowledge into action.

Thank you for considering my application. I look forward to the possibility of contributing to [Company Name], and I am ready to discuss the insights and perspective that I can bring to your team.

Customer Service Cover Letter Examples | Examples & Tips for a Compelling Letter

The perfect cover letter can open doors and create opportunities. With the advice and templates provided, you’re well on your way to crafting a cover letter that not only stands out but also resonates with hiring managers in the customer service industry. Remember, the goal is to showcase your ability to serve and delight customers, contributing positively to the company’s success.

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Customer Service Cover Letter Samples & Examples That Worked in 2024

How to write an effective customer service cover letter

At the forefront of customer-company relationships, customer service professionals are the architects of personalized recommendations, troubleshooters of challenges, and champions of unforgettable customer journeys.

If you're ready to join this group of skilled customer service professionals, your gateway is a captivating cover letter — a canvas where your skills, qualifications, and unswerving commitment paint a portrait of your dedication to excellence.

In this guide, we'll teach you the 5 essential steps to writing a cover letter as a customer service professional. Keep reading to learn how to:

• Create your customer service cover letter header & headline
• Personalize the greeting on your customer service cover letter
• Write an effective customer service cover letter introduction
• Highlight your accomplishments in customer service
• Conclude your cover letter with a strong closing statement

Still looking for a job? These 100+ resources will tell you everything you need to get hired fast.

1. Create an effective customer service cover letter header & headline

Whenever you write a cover letter as a customer service professional, the first key step is to craft a well-formatted header and headline.

Your cover letter header is a small block of text that includes all of the identifying information about you, as the applicant, and the company you are applying to. As for your cover letter headline , this is a title statement that helps to grab an employer’s attention and preview the information to come.

To help demonstrate how to effectively create each of these cover letter elements, we have provided more in-depth explanations and examples below:

Formatting the header

When creating your cover letter header, you do not have to follow a super-specific format. However, there are a few key components this header should include. It should contain between 3 to 4 lines of text that provide:

• The name of the company you are applying to (& the department, when applicable)
• Your name and professional title
• Your professional contact information (phone number, email address, LinkedIn, etc.)

Here's an example of a well-formatted headline from a customer service cover letter

To: McMillian Architecture Associates, Customer Service Department From: Jane Doe , Customer Service Professional (123) 456-7890 | [email protected] | linkedin.com/in/jane-doe

Writing the headline

To craft a compelling headline for your cover letter, you should always use a keyword related to the position, an eye-catching number or trigger word, a powerful adjective or verb, and a promise.

Here's an example of a well-written customer service cover letter headline, followed by a quick breakdown of its key components

My 3-Step Approach to Customer Service & How It Can Improve Your Customers’ Satisfaction

Trigger Word/Number : 3-Step Approach Keyword: Customer Service Adjective/Verb: Improve Promise: Your Customers’ Satisfaction – the inclusion of this detail at the end of the headline indicates to the employer that you will relate the information in your cover letter directly to their customers’ needs.

Create your cover letter fast with artificial intelligence.

2. personalize the greeting on your customer service cover letter.

Whenever possible, it is incredibly useful to include a personalized greeting on your cover letter.

Unlike generalized greetings — such as “To Whom It May Concern,”— a personalized greeting will address a specific person or department by name. In doing so, this type of greeting shows employers the level of effort you have put into researching their company beforehand, as well as your excellent attention to detail.

If you cannot pinpoint an exact person or department who will review your cover letter, try out one of the following alternatives:

To the [Company Name] Team

To the [Company Name] Hiring Manager

3. Write an eye-catching customer service cover letter introduction

The headline and greeting of your cover letter serve an essential purpose by initially grabbing an employer’s attention. To keep employers hooked, however, you'll need to write an effective and eye-catching introductory paragraph that includes:

• A brief overview of your professional history and goals
• A statement on why you are enthusiastic about applying to this company
• A mutual acquaintance (when possible)

Here's an example to help demonstrate how to write a customer service cover letter introduction

To the [Company Name] Hiring Manager,

I am a Customer Service Representative with 4+ years of experience working directly with high-level corporate clients. Our mutual acquaintance and CEO of your sister company, Jack Smith, recommended I apply for this position after working with me at a recent business conference.

4. Highlight your accomplishments in customer service

Following the introduction of your cover letter are the body paragraphs, where you should strive to offer in-depth answers to the following questions:

• What excites you about working at this company?
• What do you hope to learn from working at this company?
• What accomplishments or qualifications make you stand out as an applicant?
• What key skills do you possess that are relevant to the position?

Focusing on accomplishments specifically is crucial, as they help to show employers the real-life and actionable value you can bring to a company.

Here are a few examples of how to describe an accomplishment in a customer service cover letter

• As the Customer Service Representative for [Former Employer], I implemented a new digital meeting scheduling system that reduced meeting waitlists by 45%. As a result of this improvement, customers expressed an 85% higher satisfaction rate with the overall customer experience when scheduling meetings with high-level staff.  
• In my previous role at XYZ Company, I implemented a proactive follow-up system, resulting in a 20% increase in customer satisfaction scores. This initiative showcased my commitment to ensuring every customer interaction was not only resolved but also exceeded their expectations.  
• During my tenure at DEF Solutions, my personalized recommendations and attentive service led to a 25% increase in repeat business from satisfied clients. Building lasting relationships through my proactive communication style has been a cornerstone of my customer service approach.

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5. Conclude your cover letter with a strong closing statement

The final component of any job-winning cover letter is a strong closing statement . In this closing statement, you should include:

• An enthusiastic sentence saying you are looking forward to hearing from them
• An additional sentence stating you will follow up, including how you will contact them or how they can contact you
• A formal sign-off

Here's an example of an effective closing statement from a customer service cover letter

I strongly believe my high-level Customer Service skills combined with your company’s commitment to customer satisfaction will prove to be an excellent pairing when I join your team. I would love to speak with you directly about this opportunity and am available to meet any weekday from 10 a.m. to 4 p.m. The best way to reach me is at (123) 456-7890.

Best Wishes,

[Applicant Name]

Follow this cover letter outline for maximum success.

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

Subcategories

• Call Center Operator
• Client / Customer Relationship Manager
• Customer Support
• Sales Associate

All customer service cover letter examples

Related customer service resume examples

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Customer Service Representative Cover Letter Example

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You should start your Customer Service Representative cover letter by addressing the hiring manager directly, if possible. Then, introduce yourself and briefly mention the position you're applying for. For example, "Dear [Hiring Manager's Name], My name is [Your Name] and I am excited to apply for the Customer Service Representative position at [Company's Name]." Following this, you should immediately highlight your relevant experience or skills that make you a strong candidate for the role. For instance, "With over X years of experience in customer service roles, I have developed strong problem-solving and communication skills that I believe would greatly benefit your team." This approach shows respect, professionalism, and a clear understanding of the role you're applying for.

The best way for Customer Service Representatives to end a cover letter is by expressing enthusiasm for the opportunity and eagerness to discuss their qualifications further. For example, "I am excited about the possibility of bringing my unique skills and experience to your team and would welcome the opportunity to discuss how I can contribute to your customer service goals." It's also important to thank the hiring manager for their time and consideration. This shows respect and appreciation, which are key traits in customer service. Finally, sign off professionally with a closing like "Sincerely" or "Best regards," followed by your full name.

In a cover letter, Customer Service Representatives should include the following: 1. Contact Information: This includes your name, address, phone number, and email address. 2. Salutation: Address the hiring manager directly if possible. If you don't know their name, use a general greeting like "Dear Hiring Manager." 3. Introduction: Briefly introduce yourself and mention the position you're applying for. You can also mention where you found the job posting. 4. Relevant Skills and Experience: Highlight your customer service skills and experiences that make you a good fit for the role. This could include your ability to handle customer complaints, your excellent communication skills, or your experience with specific customer service software. Use specific examples to demonstrate these skills. 5. Achievements: Mention any achievements or awards you've received in your previous roles that demonstrate your ability to excel in customer service. This could be something like "Improved customer satisfaction ratings by 20%" or "Recognized as Employee of the Month for exceptional customer service." 6. Company Knowledge: Show that you've done your research and understand what the company does and who their customers are. Explain why you're interested in working for them and how you can contribute to their goals. 7. Closing: End the letter by thanking the hiring manager for their time and expressing your interest in discussing the role further in an interview. 8. Signature: Sign off professionally with a phrase like "Sincerely" or "Best regards," followed by your full name. Remember, your cover letter should complement your resume, not repeat it. It's your chance to tell a story about your experiences and skills and show the hiring manager why you're the best candidate for the job.

Related Cover Letters for Customer Service Representative

Customer service specialist cover letter.

Customer Service Associate Cover Letter

Customer Service Coordinator Cover Letter

Customer Service Lead Cover Letter

Customer Service Executive Cover Letter

Customer Support Specialist Cover Letter

Customer Service Manager Cover Letter

Senior Customer Service Manager Cover Letter

Related Resumes for Customer Service Representative

Customer service specialist resume example.

Customer Service Associate Resume Example

Customer service coordinator resume example, customer service lead resume example, customer service executive resume example, customer support specialist resume example, customer service manager resume example, senior customer service manager resume example, try our ai cover letter generator.

Customer service representative cover letter templates

The importance of a customer service cover letter

How to title your customer service cover letter.

This will let potential employers know that you’re serious about the customer service position and it will help them find your letter when searching through applications.

Customer service cover letter title examples

What to write in a customer service cover letter.

Then, in the second paragraph, describe your skills and experience in customer service. Be specific and include examples of times when you’ve gone above and beyond for customers.

What to include in a customer service cover letter

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Email still remains one of the major customer service channels for a huge number of consumers. Check out our free customer service templates.

The article discusses the importance of email in sales and marketing with a potential return on investment of up to 4400%. Ready-made email templates for different occasions like sales introduction, prospect follow-up, loyalty programs, and customer birthday offer emails are featured. Reminder email templates for trial expiration, renewing subscription, and overdue payments are also discussed. Survey email templates, including tips for gaining customer feedback, and examples of bad email practices with tips for writing effective business emails are included as well.

Create attention-grabbing promotional emails with clear subject lines and compelling content. Use a mix of content types, personalize, and track success for effective campaigns.

Checklists for various business needs, from call centers to marketing and customer service. Ensure compliance and success with these detailed guides.

You will be in Good Hands!

10 Best Resume Builders to Create A Great Resume – 2024 Guide

A re you exhausted from investing endless hours into creating an impeccable CV? This article introduces the top resume builders that will revolutionize your job application approach. Bid farewell to monotonous formatting and greet a remarkable resume that distinguishes itself from the rivalry. Prepare yourself to secure your dream job with self-assurance effortlessly!

>> Unlock Your Career Potential With Super Star Resume

10 Best Resume Writing Services

• Super Star Resume - Best overall
• ZipJob - Best for guarantees
• Resumeble - Best with custom bundles
• Let’s Eat, Grandma - Best for range of career service
• ResumeSpice - Best for job seekers of any level
• TopResume - Best customer service
• Resume Writing Services - Best for affordability
• Craft Resumes - Best for quick turnaround
• Resume Companion - Best value resume writing service
• Resume.com - Best free service

When creating this compilation, we considered different elements such as affordability, ease of use, accessibility, the privacy policies of the companies involved, and more. The highest-rated services offer advice, templates, and tools and allow you to consult with experts who can help you craft an impressive resume highlighting your strengths to potential employers.

Our collection comprises free services and those that make use of professional writers’ skills. Some options require a subscription or one-time payment.

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Super Star Resume - Best Resume Builder Overall

Star Rating: 4.9/5

Super Star Resume is an innovative resume builder that completely transforms creating professional resumes. By offering a user-friendly interface and a range of powerful features, Super Star Resume enables individuals to produce exceptional resumes that effectively showcase their abilities, accomplishments, and work history.

• Skilled and seasoned writers
• Customized strategy aligned with unique career objectives
• Timely delivery of resumes
• More significant expense compared to certain other resume writing services
• Restricted selection of additional services
• Availability may be restricted depending on demand and geographic location
• Intuitive resume builder: An intuitive interface that simplifies the resume creation process, offering modern templates for a professional look.
• Customization choices: Users can personalize their resumes by selecting from various font styles, colors, layouts, and sections to align with their unique style.
• Comprehensive content suggestions: Access to a collection of expertly curated bullet points, action verbs, and industry-specific phrases to craft impactful resume content.
• Real-time previews and editing: Real-time previewing and editing capabilities ensure a visually appealing and error-free final resume.
• Integration with professional networking platforms: Integration with LinkedIn allows users to maintain consistency between their online presence and resume.
• Tailored resumes for different job applications: The duplication feature facilitates the creation of multiple resume versions, each customized for specific job applications or industries.
• Resume analytics and tracking: Users can monitor the views and downloads of their resumes, gaining valuable insights to optimize their job search strategies.
• Professional Resume : $169
• Resume With Cover Letter : $199
• All-Included : $199

>> Use Super Star Resume to Secure Your Dream Job

ZipJob - Best Resume Builder for Guarantees

Star Rating: 4.7/5

ZipJob is widely regarded as an excellent option for resume creation, especially for those who value guarantees. Their impressive 60-day assurance ensures that individuals searching for employment will experience a surge in interview invitations within this period.

If this desired outcome cannot materialize, ZipJob proactively offers a complimentary review and revision of your resume. This guarantee highlights their commitment to client contentment and showcases their unwavering belief in the superior quality of their resume writing services.

• The starting package is cost-effective
• Complimentary ATS check included
• 60-day interview assurance with higher-tier packages
• The design and layout made it challenging to read the resume
• The summary section was overly lengthy and filled with clichés
• The formatting of the education and training sections was subpar
• Expert resume writers: ZipJob provides access to a team of expert resume writers with the skills and knowledge to review, evaluate, and optimize your resume for compatibility with Applicant Tracking Systems (ATS) and hiring managers.
• ATS optimization: Meaning they ensure your resume is structured and formatted to navigate and succeed in ATS filters effectively. Employers commonly use these filters to assess and rank resumes during the initial screening process.
• Keyword optimization: The resume builder online offered by ZipJob assists you in identifying and integrating pertinent keywords and industry-specific terminology. This practice heightens the visibility of your resume, making it more likely to capture the attention of hiring managers.
• Job-specific content suggestions: ZipJob provides valuable advice regarding the most relevant and influential content to include in your resume for different job titles and industries. This guidance is invaluable in customizing your resume for specific roles.
• Cover letter writing assistance: ZipJob supports the creation of impactful cover letters that complement your resume, strengthening your overall job application.
• Unlimited revisions: One noteworthy feature of ZipJob is the option for unlimited revisions and updates to your resume. This ensures that your resume not only meets but continues to meet your specific requirements and mirrors your professional growth.
• Collaboration with resume writers: the platform facilitates direct collaboration with the resume writers, enabling you to share additional information, discuss specific requirements, and seek clarifications at any stage of the resume creation process.
• Launch Package: $139 (or $48/mo)
• Fast Track Package: $189 (or $65/mo)
• Premium Package: $299 (or $27/mo)

>> Use ZipJob to Secure Your Dream Job

Resumeble - Best Resume Builder With Custom Bundles

Star Rating: 4.3/5

Resumeble is a highly efficient and user-friendly resume builder that empowers individuals to create professional and compelling resumes. With Resumeble, crafting a standout resume becomes a streamlined process thanks to its intuitive interface and extensive range of customizable templates.

Whether you’re a recent graduate, a seasoned professional, or someone looking to change careers, Resumeble caters to all needs and skill sets. It offers helpful suggestions and expert advice to ensure your resume showcases your unique qualifications and achievements in the best possible light.

• A 60-day interview guarantee is included
• Budget-friendly package deals are available
• It’s more established than some other websites
• Keyword optimization: This feature helps optimize your resume by suggesting relevant keywords aligned with your target industry or job, enhancing your visibility to Applicant Tracking Systems (ATS) and recruiters.
• Content import: Resumeble allows you to import your existing resume or LinkedIn profile, saving you the time and effort of manual data entry.
• Real-time editing: You have the convenience of editing and modifying your resume in real time, providing the flexibility to experiment with various formats, sections, and content.
• ATS compatibility: Resumeble ensures your resume is ATS-compatible, essential for better visibility and a higher chance of being shortlisted by employers using Applicant Tracking Systems.
• Download options: The platform offers various download formats, including PDF, Word, and plain text, ensuring compatibility with diverse application processes.
• Cover letter builder: Resumeble features an integrated cover letter builder, streamlining the creation of professional and personalized cover letters that complement your resume.
• Career Pro Package : $159.00
• Professional Package : $299.00
• Premium Package : $399.00

>> Use Resumeble to Secure Your Dream Job

Let’s Eat, Grandma - Best Resume Builder for Range of Career Service

Star Rating: 4/5

Let’s Eat, Grandma is an inventive and progressive tool for creating impressive resumes. The platform streamlines the resume-building process, making it easier for job seekers to craft exceptional resumes. With Let’s Eat, Grandma, individuals can create unique resumes that catch the eye of employers and set them apart from the competition.

This user-friendly platform offers a range of customizable templates that allow users to tailor their resumes to showcase their specific skills and experiences. Let’s Eat, Grandma also provides expert advice and recommendations to help ensure that your qualifications and achievements are effectively highlighted in your resume.

• Complimentary resume evaluation
• Choices available for individuals from entry-level to executive-level positions
• Extensive collaboration opportunities
• Not specialized in academic CVs or federal resumes
• Relatively higher pricing compared to some other services
• Potential for a longer turnaround time compared to competing services
• Expert choice: You can save your resume in multiple formats (PDF, Word, plain text) or easily share it with potential employers via email or a link, simplifying the distribution of your resume.
• Error highlighting: The builder can identify potential errors, inconsistencies, or missing information within your resume and provide suggestions or alerts for improvement.
• Section prompts: Pre-written prompts for various resume sections (e.g., work experience, education, skills) can help you structure your resume effectively and ensure you include essential details in each area.
• Customizable sections: You can add, remove, or rearrange sections to tailor your resume to emphasize your strengths and relevant experiences.
• Keyword optimization: The resume builder can recommend industry-specific keywords based on the job description, enhancing your resume’s chances of passing through Applicant Tracking Systems (ATS) and grabbing the attention of hiring managers.
• Starter Package : Priced at $439, but there is an anti-inflation sale price of $389.
• Accelerated Package : $549.
• The premium Package : $689, but the anti-inflation sale price is $614.
• Executive Concierge Service : $1,899 or as low as $119/month.

>> Use Let’s Eat, Grandma to Secure Your Dream Job

ResumeSpice - Best Resume Builder for Job Seekers of Any Level

Star Rating: 3.8/5

ResumeSpice , a renowned online resume builder, streamlines crafting professional resumes. This platform provides job seekers with a user-friendly interface and a wide selection of templates, enabling them to create impressive resumes that align with their career objectives.

With ResumeSpice’s seamless experience, users are guided through each resume section effortlessly while receiving valuable tips throughout the process. From personal details and work history to skills and accomplishments, this platform ensures that all crucial aspects of a resume are comprehensively addressed.

• Additional assistance
• Timely service
• ATS optimization
• Guaranteed interviews
• Restricted revisions
• Insufficient customization options
• Restricted refund policy
• User-friendly interface: ResumeSpice boasts an intuitive and user-friendly platform, simplifying the resume creation process and offering a seamless experience to users.
• Extensive template library: The platform offers a vast selection of professionally designed templates tailored to various industries and job positions. Users can explore different styles and layouts to find the perfect match for their needs.
• Import and export options: ResumeSpice enables users to import their existing resumes in formats like PDF or Word for easy editing and updates. Users can conveniently export their finalized resumes in multiple formats, facilitating sharing with employers or uploading to job portals.
• Mobile-friendly design: ResumeSpice is optimized for mobile devices, allowing users to create and modify their resumes using smartphones or tablets.
• Cloud storage: The platform provides secure cloud storage for users’ resumes, ensuring accessibility and updates from any device with an internet connection.
• Resume tracking: ResumeSpice includes tools for tracking the performance of submitted resumes, such as monitoring views, downloads, and application outcomes. These features empower users to evaluate their progress and make data-driven enhancements to their job search strategies.
• Entry Level Resume : $479
• Professional Resume : $589
• Executive Resume : $699

>> Use ResumeSpice to Secure Your Dream Job

TopResume - Best Resume Builder for Customer Service

Star Rating: 3.6/5

TopResume is an outstanding resume builder explicitly tailored for customer service professionals. It offers a seamless and user-friendly experience, enabling users to create exceptional resumes effortlessly. The platform goes beyond just providing a basic resume template, offering valuable suggestions and tips to optimize the content.

This ensures that each resume created on TopResume is unique and attention-grabbing in the highly competitive job market.

Besides its user-friendly interface, TopResume provides expert review services. These services allow skilled professionals to provide personalized feedback on resumes, helping enhance their overall quality further. By leveraging this feedback and incorporating attention to detail, customer service professionals can create compelling resumes that effectively capture the attention of potential employers.

• Streamlined registration process
• Well-designed and formatted one-page resume
• The summary and Job Scope sections were overly extended
• The training section needed to have prominence
• Skill-based sections: The resume builder features dedicated sections highlighting essential customer service skills, including communication, problem-solving, conflict resolution, and relationship building.
• Expert review services: TopResume provides expert review services where experienced professionals offer personalized feedback and recommendations to enhance the overall quality of your resume.
• ATS compatibility: The platform ensures that the resumes created are compatible with Applicant Tracking Systems (ATS), which employers commonly use for scanning and filtering resumes.
• Download and sharing options: Users can download their resumes in various formats, such as PDF or Word, and easily share them with potential employers or upload them to job portals.
• Industry-Specific Tips: TopResume offers industry-specific tips and guidance to assist users in tailoring their resumes to the customer service field, helping them stand out among competitors.
• Cover letter builder: Besides resume building, TopResume provides a builder that empowers users to craft professional and compelling cover letters customized for customer service roles.
• Mobile accessibility: The platform is mobile-friendly, allowing users to create, edit, and update their resumes while on the go, using their smartphones or tablets.
• Entry level : Up to 200$.
• Professional level : Up to 200$-400$.
• Executive level : Up to $350-$700.

>> Use TopResume to Secure Your Dream Job

Resume Writing Services - Best Resume Builder for Affordability

Star Rating: 3.3/5

While Resumewritingservices.org may be a different size than its competitors, it stands out due to its team of talented and experienced resume writers. The website is user-friendly and provides exceptional service. However, this service’s true strength lies in its writers’ expertise.

Resumewritingservices.org sets itself apart by offering a comprehensive consultation process and goes beyond expectations by providing unlimited calls with its resume writers. This personalized approach distinguishes them from other companies and guarantees each client receives individual attention and support.

• Experienced resume writers of the highest caliber
• Unlimited phone consultations and revisions
• More expensive than rival services
• A limited range of products
• Skilled and experienced resume writers: Resumewritingservices.org takes pride in its team of highly trained and professional resume writers who possess a deep understanding of crafting effective resumes.
• Personalized service: Resumewritingservices.org offers a personal touch by providing unlimited calls with their resume writers. This unique feature allows clients to engage in direct communication and close collaboration with the writers throughout the resume creation process.
• Competitive job market expertise: The writers at Resumewritingservices.org have knowledge of current job market trends. This ensures that the resumes they create are optimized to excel in today’s fiercely competitive job market.
• Quality Assurance: The service maintains a rigorous quality assurance process to guarantee that the resumes delivered to clients meet the highest standards and align with their expectations.
• Timely delivery: Resumewritingservices.org is committed to delivering resumes within the agreed-upon timeframe, ensuring clients receive their documents promptly.
• Client satisfaction guarantee: Resumewritingservices.org offers a client satisfaction guarantee, assuring clients are fully content with the final resume. The service is ready to provide revisions if necessary.
• Affordable pricing: Resumewritingservices.org provides pricing options that are competitive and transparent, making professional resume writing accessible to a wide range of job seekers.

Resumewritingservices.org employs a pricing system that is clear and easy to understand for their resume-building services. The initial package begins at $270 , including a comprehensive consultation with a skilled resume writer and developing an individualized resume.

They offer extra options that enable customers to personalize their packages based on their unique preferences. This adaptable pricing strategy guarantees that clients can choose the services that align with their requirements and financial constraints.

>> Use Resume Writing Services to Secure Your Dream Job

Craft Resumes - Best Resume Builder for Quick-Turnaround

Star Rating: 3/5

Craft Resumes stand out as a well-established writing and editing service known for its ability to deliver effective outcomes. Our dedication to providing a 24-hour turnaround guarantees you’ll receive the initial version of your resume promptly.

Navigating our user-friendly website is effortless, making it easy to use our services. At Craft Resumes, we specialize in crafting customized resumes to match your skills, qualifications, and aspirations for your career.

• Speedy completion
• Customized CVs
• Intuitive site
• Insufficient details
• Absence of assurances
• Quick turnaround: Craft Resumes commits to delivering the initial draft of your resume within 24 hours, ensuring a speedy and efficient service.
• Expert Writers: Craft Resumes prides itself on its team of experienced writers who possess expertise across various industries and stay up-to-date with current hiring trends. They’re dedicated to making your resume stand out and catch the attention of potential employers.
• Unlimited revisions: We provide unlimited revisions to guarantee your complete satisfaction. If you have specific changes or additions in mind, our team will collaborate with you closely to implement the modifications.
• Confidentiality and Privacy: At Craft Resumes, we prioritize the confidentiality and privacy of your personal information. You can trust that your data will be handled securely and with the utmost discretion.
• Tailored resumes: We specialize in tailoring resumes to align with your career objectives, industry, and job requirements. Each resume is personalized to accentuate your unique strengths and qualifications.
• Resume Writing : $229.00
• Basic : $279.99
• Optimal : $339.99
• All-In-One : $499.99

>> Use Craft Resumes to Secure Your Dream Job

Resume Companion - Best Value Resume Builder

Star Rating: 2.8/5

Resume Companion is a virtual platform and service that specializes in aiding individuals in creating resumes that are professional and impactful. It offers an array of resources and tools to assist job seekers in crafting interesting resumes that effectively showcase their skills, experiences, and qualifications.

A prominent feature of Resume Companion is its user-friendly resume builder. This tool allows users to select from various professionally designed templates and personalize them based on their specific requirements.

Users can effortlessly incorporate their personal information, employment history, educational background, skill set, and other pertinent details to produce a customized resume tailored to their needs.

• Intuitive user interface
• High-quality templates
• Efficiency-boosting functions
• Cost-effective choice
• Restricted editing features without subscription
• Absence of extensive customization options
• Limited availability of extra services
• Cover letter builder: Resume Companion goes beyond resumes and provides users with a tool for crafting customized cover letters tailored to specific job applications. This feature guides users through the process, helping them effectively present their qualifications and make a compelling case to prospective employers.
• ATS optimization: In today’s job market, many companies use Applicant Tracking Systems (ATS) to screen resumes. Resume Companion helps users ensure their resumes are ATS-friendly. The platform offers valuable tips and insights on incorporating relevant keywords, formatting the document correctly, and increasing the likelihood of passing through the ATS screening process.
• Educational resources: Resume Companion extends its services by offering an informative blog and educational materials that cover various aspects of resume writing, job search strategies, interview techniques, and career development guidance. These resources provide users with valuable insights and advice to help them create impressive resumes and enhance their job search efforts.
• Download and sharing options: Upon completing their resumes, users can conveniently download their documents in multiple formats, including PDF and Word. Resume Companion also makes it easy for users to share their resumes online or print them offline.
• Customer support: Resume Companion values user satisfaction and offers customer support to assist with users’ questions or concerns while utilizing the platform. Users can access support through email or the platform’s contact form.

Resume Companion provides a cost-effective solution for individuals seeking an all-inclusive service. It’s vital to remember subscription renewal is required to access future editing services. In summary, Resume Companion offers a wallet-friendly option for those who desire a user-friendly resume-building experience without needing advanced writing abilities.

>> Use Resume Companion to Secure Your Dream Job

Our Ranking Methodology for Best Resume Writing Services

To comprehensively and objectively rank the top resume writing services, it is essential to have a thorough methodology. The first step in this process was conducting extensive research and analysis. This involved gathering a comprehensive list of reputable resume-writing services from multiple sources such as online searches, customer reviews, industry directories, and personal recommendations.

• Feature analysis: Evaluate the functionalities provided by each resume builder, considering elements like template variety and quality, customization flexibility, user-friendly editing and formatting options, import/export capabilities, spell check and grammar tools, and integration with job search platforms and professional networks.
• Template collection: Examine the assortment and quality of templates. Look for a wide range that suits various industries, job levels, and design preferences, considering these templates’ aesthetics, readability, and contemporary design.
• Editing and customization: Scrutinize the adaptability and user-friendliness of the editing and customization tools each resume builder provides. Assess the capacity to add or modify sections, reorganize content, and tailor resumes to specific job requirements.
• User interface and experience: Analyze the user interface and the overall user experience each resume builder offers. Evaluate the ease of navigation, instruction clarity, guidance or prompts, and the platform’s responsiveness.
• Integration with job search platforms: Determine whether resume builders offer seamless integration with popular job search platforms and professional networks like LinkedIn or ATS systems. Consider how well the resumes can be transferred and their compatibility with these platforms.
• Additional resources: Evaluate if the resume builders provide extra resources such as sample resumes, tools for creating cover letters, interview tips, or career advice. Consider the breadth and practicality of these supplementary resources.
• Mobile-friendliness: Gauge the mobile-friendliness and responsiveness of the resume builders, recognizing the growing trend of mobile job searching and application processes.
• Customer support: Reflect on the accessibility and quality of customer support services, encompassing options like live chat, email support, or knowledge bases. Assess the responsiveness and helpfulness of the support team.
• Pricing and value for money: Appraise the pricing plans presented by the resume builders in terms of the value they offer based on features, usability, and overall service quality.
• Industry reputation: Consider the standing and trustworthiness of the resume builders, considering factors such as awards, recognition, partnerships, and user feedback from reputable sources.

Buyer’s Guide: Why Use a Resume Builder?

Crafting a well-crafted CV comes naturally to particular job seekers. However, even the most seasoned experts may need help in resume writing. If you find yourself in need of help with creating a compelling resume, here are several ways in which the best online resume builder can be beneficial:

Resume builders provide users with pre-designed templates and helpful tips, streamlining the process of writing a resume and alleviating stress.

Offers Writing Tips

Promoting oneself requires considerable effort. Only some people possess writing skills, even if they enjoy self-promotion. To showcase one’s experience and knowledge effectively, a resume builder can help select the most appropriate words and phrases.

Improves Design

In every field, there are unique standards for an impressive resume. If you need to gain knowledge in design or the tools, resume builders can provide free templates to enhance your resume’s visual appeal and quality.

Applicant Tracking Systems (ATS)

Recruiters often use ATS systems to scan resumes. A good resume builder will help with formatting to ensure that your resume is easy for these systems to read.

What’s the Best Resume Builder?

The ideal resume builder for each individual may differ according to their specific requirements. If you prefer a tool that offers step-by-step guidance in creating your resume, we suggest using a builder that provides helpful tips and recommendations. If you prefer a resume builder that auto-generates a summary, we recommend using a tool that extracts information from your LinkedIn profile.

For those who enjoy having creative control over their resumes, we suggest using a platform with features. By selecting the resume builder that aligns with your needs and suits your industry and personal style, you’ll significantly increase your chances of capturing the attention of hiring managers.

Resume Builder vs. Resume Writing Service: What Matters for You

When it comes to crafting a resume, there are three options available. You can opt to create it independently, use a resume builder tool, or enlist the services of a professional resume writer. Your best choice will depend on your writing abilities, available time, and financial resources.

Do-It-Yourself

You have the choice to construct a resume entirely by yourself. The benefit of this option is that it costs nothing but requires a significant amount of effort. Along with composing all the information, you must possess graphic design skills.

This approach works well if you have these abilities, but with them, your options for creating a resume are unlimited. To overcome this limitation, you can use a resume builder or enlist the help of a resume writing service.

Resume Builder

A tool for creating resumes allows you to input your details into a template, resulting in an original appearance and layout with no design work. The top resume building tools also offer suggestions on enhancing your resume and tailoring it to match the specific job you are applying for.

While you are still responsible for writing the content, once it is written, you can quickly transfer that information into any other template with just a few simple clicks. Some of these services are free and many like to promote themselves as such, but most require a small payment to download your finished resume.

Professional Resume Writing Service

Professional resume writing services are expensive, but they offer the convenience of handling all the work for you. An experienced writer will gather relevant information about your background and transform it into a unique and engaging resume.

The process typically takes a few days, and the level of originality in the outcome largely relies on your choice of company and writer. However, we will not delve into these services further in this guide.

Are Resume Builders Worth It?

Definitely, without a doubt. An effective resume creator will guarantee that your CV is formatted correctly to navigate Applicant Tracking Systems and ultimately reach the hands of recruiters.

Is It Unprofessional to Use a Microsoft Word Resume Template?

Relying on a template will not set you apart, and there is a high likelihood that your application will be dismissed because your resume is identical to those of other job seekers.

Final Thoughts

Choosing the right resume builder is crucial in today’s competitive job market. Creating a professional and impactful resume that stands out from the crowd can significantly impact your job search. With the right tool, you can save time, improve your chances of landing an interview, and ultimately secure your dream job.

When selecting a resume builder, consider your specific needs and priorities. Look for features like customizable templates, industry-specific examples, and the ability to export your resume in different formats. Consider user reviews and ratings to ensure you choose a reputable and reliable platform.

Remember, an exceptional tool for crafting resumes should give you the power to present your skills, experience, and accomplishments effectively. It should simplify and expedite creating a resume without hassle. Investing in a reliable resume builder is investing in your professional future.

Therefore, explore the different options available for resume builders. Test out their free trials or demos and choose the best fit for your objectives. Our top recommendation is Super Star Resume . This meticulously designed resume can open doors to exciting career prospects and be a dependable companion on your journey toward success.

Ahad Waseem is a business, blockchain, and cybersecurity writer who often takes on art, politics, and economics too. As a linguistic engineer who writes to solve problems, he’s written for various tech and business publications. When he’s not writing, he’s probably on horseback, caring for his houseplants, or training Bonsai trees. He can be reached at [email protected] . McClatchy’s newsrooms were not involved in the creation of this content. We may earn a commission if you make a purchase through one of our links.

©2023 Miami Herald. Visit miamiherald.com. Distributed by Tribune Content Agency, LLC.

• Diversity, Equity & Inclusion at Delta
• Racial and Ethnic Diversity
• LGBTQ+ Diversity
• People with Disabilities
• Veterans and the Military
• Sustainability
• Awards & Recognition
• Global Partners

Delta is reinforcing its No. 1 position as the largest U.S. carrier to Africa this winter by relaunching daily* service to Lagos, Nigeria (LOS), from  New York-JFK on Dec. 1. Fleet enhancements in service to Accra, Ghana (ACC), and South Africa are also underway. 

The airline carries more than half a million customers between the U.S. and Africa each year on more than 34 weekly flights. 

“These enhancements reflect our dedication to meeting the evolving needs of our customers,” said Joe Esposito, Delta’s Senior Vice President of Network Planning. “We’re expanding our options for customers to experience the premium service and elevated hospitality they expect from Delta.”    Delta currently operates daily service between Atlanta and Lagos and, with the resumption of daily New York-JFK service, will offer a total of 14 weekly flights to Nigeria in December through the first half of January and 10 weekly flights for the remainder of winter 2024. 

Customers on this flight will have a choice of Delta One, Delta Premium Select, Delta Comfort+ and Main Cabin experiences on the  Airbus A330-200 . Once on board, customers in Delta One can look forward to an extensive food and beverage program that includes thoughtfully curated menu options, as well as specialty snacks and premium beer, wine and spirits. Customers flying in Delta Premium Select will have more space to relax and stretch out, with a wider seat, deeper recline, an adjustable footrest and leg rest. 

All customers can enjoy a wide selection of in-flight entertainment options – movies, TV series, music, podcasts and more – via Delta Studio. Delta also partners with diverse suppliers worldwide for in-flight products such as artisan-crafted amenity kits and beverages like Thrive Farmers Tea.

Premium upgrades in service to Ghana and South Africa 

As the first U.S. airline to initiate service to Ghana, Delta remains the largest operator in the U.S.-Ghana market, offering year-round daily service from New York-JFK.  

Furthermore, in late October 2024, Delta will upgrade its aircraft serving Ghana to the 281-seat Airbus A330-900neo , adding nearly 1,000 more seats each week, providing 30% more capacity between Ghana and the U.S. The aircraft features four differentiated cabin experiences: Delta One Suites, Delta Premium Select, Delta Comfort+ and Main Cabin.

Delta One Suites feature a sliding door for enhanced privacy, memory-foam mattress and soft bedding made from recycled materials. Delta One customers can also enjoy more beverage options and a seasonal chef-curated four-course meal.      Delta is also upgrading its aircraft from Atlanta to South Africa, where it operates 10 weekly flights year-round to Johannesburg (JNB) and Cape Town (CPT). With the introduction of the higher-premium 35H  Airbus A350-900 , this upgrade will provide an additional eight Delta One Suite seats, bringing the total to 40, along with improved operational performance. Customers can look forward to these changes for JNB effective Jun. 20 and CPT on Sept. 9.   For more information and to book travel, visit delta.com . 

*This route will initially fly daily, shifting to three times per week on Jan. 16, 2025. 

• John F. Kennedy International Airport (JFK)
• A330-900neo

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