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IS-241.B: Decision Making and Problem Solving

IS-241.B: Decision Making and Problem Solving

Advanced e-course

Non-UN provider

This course is designed to improve your decision-making skills.

FEMA's EMI Independent Study Program online courses are provided by the EMI Learning Management System via the http://training.fema.gov/IS/ website. If you wish to complete Independent Study courses, you can do so through the EMI website. You will receive a certificate of completion upon successfully passing the course examination. You may request a transcript of completed courses by emailing the Independent Study Program Office at [email protected] .

Course Overview

Being able to make decisions and solve problems effectively is a necessary and vital part of the job for every emergency manager, planner, and responder. This course is designed to improve your decision-making skills. It addresses:

  • How we make decisions.
  • Group decision making.
  • Crisis decision making.
  • Ethical decision making.

Course Objectives:

At the end of this course, the participants will be able to:

  • Describe the impact of effective decision making in an emergency.
  • Identify attributes associated with an effective decision maker.
  • Describe the steps of the analytical problem-solving model.
  • Identify when group decision making is a good approach and methods for making a group’s decision-making process more effective.
  • Identify impediments to effective decision making in a crisis.
  • Describe strategies for enhancing crisis decision making.
  • Explain how ethical considerations impact decision making.

Primary Audience

All UNICEF staff

Prerequisites

Contact details

[email protected]

IS-241.B - Decision Making and Problem Solving

view IS-241.B: Decision Making and Problem Solving

Course Overview

Being able to make decisions and solve problems effectively is a necessary and vital part of the job for every emergency manager, planner, and responder. This course is designed to improve your decision-making skills. It addresses:

  • How we make decisions.
  • Group decision making.
  • Crisis decision making.
  • Ethical decision making.

Course Objectives:

At the end of this course, the participants will be able to:

  • Describe the impact of effective decision making in an emergency.
  • Identify attributes associated with an effective decision maker.
  • Describe the steps of the analytical problem-solving model.
  • Identify when group decision making is a good approach and methods for making a group’s decision-making process more effective.
  • Identify impediments to effective decision making in a crisis.
  • Describe strategies for enhancing crisis decision making.
  • Explain how ethical considerations impact decision making.

Primary Audience

All individuals involved in crisis and emergency management decision making.

Prerequisites

Course length:.

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Click on the course title link to enter the course.

IS-241.C: Decision Making and Problem Solving

Course Date 3/31/2014 Course Overview Being able to make decisions and solve problems effectively is a necessary and vital part of the job for every emergency manager, planner, and responder. This course is designed to improve your decision-making skills. It addresses: · How we make decisions. · Group decision making. · Crisis decision making. · Ethical decision making. Course Objectives : A t the end of this course, the participants will be able to: · Describe the impact of effective decision making in an emergency. · Identify attributes associated with an effective decision maker. · Describe the steps of the analytical problem-solving model. · Identify when group decision making is a good approach and methods for making a group’s decision-making process more effective. · Identify impediments to effective decision making in a crisis. · Describe strategies for enhancing crisis decision making. · Explain how ethical considerations impact decision making. Primary Audience All individuals involved in crisis and emergency management decision making. Prerequisites None CEUs: 0.2 Course Length: 2 hours
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Decision Making and Problem Solving

Last updated on December 10, 2023 by Alex Andrews George

Decision Making and Problem Solving

ClearIAS.com is dedicated to providing aspirants with essential tools to successfully navigate the UPSC Civil Services Prelims .

One such tool is the ability to think decisively, which is critical for effectively tackling the CSAT (Civil Services Aptitude Test) Paper .

This blog will delve into the importance of decision-making and problem-solving skills, further illuminated through Multiple Choice Questions (MCQs) examples with detailed solutions.

Table of Contents

Importance of Decision Making & Problem Solving

Decision making and problem-solving are pivotal skills tested in the CSAT paper . As future civil servants, aspirants need to develop these skills to address complex, multifaceted problems efficiently and ethically.

1. Decision Making

Decision making is the process of making choices by evaluating alternatives. It requires analytical and critical thinking skills, alongside an understanding of the implications and consequences of each option.

2. Problem Solving

Problem-solving entails identifying, analyzing, and resolving problems in a systematic manner. It often requires innovative thinking and the ability to apply learned concepts to novel situations.

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MCQ Examples of Decision-Making Questions

Below are MCQ examples that demonstrate decision-making skills:

Scenario: An area is affected by severe flooding. You, as a district magistrate, have limited resources. Which of the following should be your immediate priority?

  • A. Repairing roads
  • B. Distributing food and water
  • C. Rebuilding houses
  • D. Organizing entertainment to lift people’s spirits

Answer: B. Distributing food and water

Solution: Immediate needs like food and water are crucial for survival in disaster scenarios, making them the top priority.

Scenario: You are working on a project with a tight deadline. Your team member is consistently delivering work late, affecting the timeline. What should be your immediate step?

  • A. Report the member to higher authorities
  • B. Remove the member from the team
  • C. Discuss the issue with the member
  • D. Ignore the issue and adjust the project timeline

Answer: C. Discuss the issue with the member

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Solution: Communication is key in resolving team disputes. Before taking drastic measures, understanding the member’s perspective and finding a solution collaboratively is advisable.

Scenario: Your city is facing a significant rise in COVID-19 cases. As an officer, you are assigned to create awareness. Which approach is most effective?

  • A. Distribute pamphlets
  • B. Organize large public awareness events
  • C. Implement awareness through social media and local networks
  • D. Ignore the situation, assuming people are already aware

Answer: C. Implement awareness through social media and local networks

Solution: Social media and local networks provide wide reach without risking further spread through large gatherings.

Scenario: There is a proposal for a new dam which will provide water and electricity but will displace a local tribe. What should you consider first?

  • A. Proceed with the construction immediately
  • B. Reject the proposal outright
  • C. Assess alternative solutions and engage with the tribe for their input
  • D. Delay the decision indefinitely

Answer: C. Assess alternative solutions and engage with the tribe for their input

Solution: It is essential to balance development and the welfare of all stakeholders involved, necessitating a thorough assessment and inclusive decision-making process.

Scenario: As a civil servant, you receive two projects. Project A will benefit a large number of people slightly. Project B will significantly benefit a smaller group. Which project should be prioritized?

  • A. Project A
  • B. Project B

Answer: C. Both

Solution: Civil services work for the welfare of all. An ideal approach would be finding a way to implement both projects effectively, balancing the broader good with significant impact where needed.

Scenario: You have a limited budget for a healthcare initiative. What is the crucial factor to consider when deciding which health programs to fund?

  • A. Popularity of the program
  • B. Political backing
  • C. Program’s potential impact on public health
  • D. The novelty of the program

Answer: C. Program’s potential impact on public health

Solution: The primary consideration for any healthcare initiative should be its potential positive impact on public health, ensuring that it addresses the community’s most pressing health needs efficiently.

John needs to choose between two job offers. Offer A has a higher salary but is located in a city with a high cost of living. Offer B has a lower salary but is situated in a town with a lower cost of living. Which job offer should John choose?

  • D. Cannot be determined

Answer: D. Cannot be determined

Solution : This question requires decision-making skills. Without knowing John’s priorities and values, the answer cannot be determined. Each offer has its pros and cons, and the decision rests on John’s personal preferences and circumstances.

MCQ Examples of Problem-Solving Questions

What is the next number in the series: 2, 6, 12, 20?

Answer: B. 30

Solution : This is a series problem. The series is progressing by adding consecutive even numbers (4, 6, 8, etc.). Thus, 20 + 10 = 30.

If all Ps are Qs, and some Qs are Rs, which of the following must be true?

  • A. All Ps are Rs
  • B. Some Ps are Rs
  • C. No Ps are Rs
  • D. None of the above

Answer: D. None of the above

Solution : Without definite information, we cannot confirm any of the given options. It is possible that some Ps are Rs, but it is not necessarily true.

Three individuals have to be selected from a group of 6 people. How many different combinations are possible?

Answer: C. 20

Solution : This is a combination problem. The number of ways to choose 3 individuals from 6 is given by the combination formula: 6C3 = 6! / (3!*(6-3)!) = 20.

If a shirt costs Rs.40 after a 20% discount, what was its original price?

Answer: B. Rs.50

Solution : Let the original price be X. The shirt is sold for 80% of its original price after a 20% discount. So, 0.80X = Rs.40. Solving for X gives X = Rs.50.

A train covers a distance of 150 km in 2.5 hours. What is its average speed?

Answer: A. 60 km/h

Solution : Average speed is obtained by dividing the total distance by the total time taken. So, 150 km / 2.5 hours = 60 km/h.

How to study Decision Making and Problem Solving for CSAT?

Students may note that this article on Decision Making and Problem Solving is just an overview of the topic. There is a lot more to learn about Decision Making and Problem Solving in the CSAT paper.

We recommend the below sources to learn the subject.

  • Join the ClearIAS CSAT Course .
  • Join ClearIAS Prelims Test Series .
  • Join ClearIAS Prelims cum Mains Course.
  • Go through ClearIAS YouTube Classes on CSAT.
  • Read books on CSAT .

Also read:   CSAT Course: UPSC Prelims Paper 2 Program

Decision-making and problem-solving are vital skills for the UPSC CSAT Prelims and for effective functioning as a civil servant .

As you have seen the decision-making and problem-solving section is not limited to scenario-based questions!

Aspirants should keep in mind that any questions which are problem-solving or decision-making in nature can be asked from this section.

Further, questions may not be limited to the Class X level, as is the case with the basic numeracy section or data interpretation.

Practising decision-making and problem-solving questions not only improves these skills but also boosts your confidence in tackling the diverse set of problems presented in the examination.

For more resources and practice questions, continue exploring ClearIAS.com. Happy studying!

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COMMENTS

  1. IS-241.C: Decision Making and Problem Solving

    Describe how decisions made before an emergency affect decision making and problem solving during an emergency. Identify attributes associated with an effective decision maker. Describe the steps in the problem-solving model. Describe strategies for effective group decision making.

  2. Final Exam- Decision Making & Problem Solving (Ch. 8)

    decision making. the process of using relevant information to choose from several alternatives; very important task for managers in an organization. problem solving. the process of finding the answer to a question, a special type of decision making where the issue is unique; involving searching for alternatives before making a decision.

  3. PDF Decision Making and Problem Solving

    Each unit is described below. Unit 1, Course Introduction, provides an overview of the course. Unit 2, The Decision-Making Process, presents a five-step, problem-solving model and opportunities to apply the model to case studies. The unit also explores factors that affect decision making.

  4. Decision Making and Problem Solving Flashcards

    Define: Decision. Making a choice, conclusion, or judgment about some issue/matter. Decision Making. The process of selecting (making a choice) the best course of action from a variety of alternatives. Problem Solving. Form of decision making that deals with a specific issue.

  5. FEMA IS-241.B Decision Making and Problem Solving Flashcards Quizlet

    View FEMA IS-241.B Decision Making and Problem Solving Flashcards _ Quizlet.pdf from NUR 388 at Adelphi University. 2/3/2021 FEMA IS-241.B Decision Making and Problem Solving Flashcards | AI Homework Help. Expert Help. Study Resources. ... Please refer to the attachment to answer this question. This question was created from Chapter 11 Homework.

  6. ISC 0241 exam.pdf

    The Problem Rationalization.</p><p>The clear rationalization that the problem was generic and could only be solved through a decision that establishes a rule or a principle. Know the problem your solving.</p><p> </p><p>2. The Boundary Conditions.</p><p>The definition of the specifications that the answer to the problem has to satisfy, that is ...

  7. BA 350 ch. 8 Flashcards

    a. When solving a problem, you must choose from among various alternatives. b. When solving a problem, you must find the answer to a question. c. When making a decision, you must choose from among various alternatives. d. When making a decision, you must evaluate various outcomes in terms of a goal. Click the card to flip 👆.

  8. Pg 3

    IS-241 Decision Making and Problem Solving - Course Overview. Managing the Response. Topic 4b: ARES Management and Incident Command System: Managing the Response. Being able to make decisions and solve problems effectively is a necessary and vital part of the job for every emergency manager, planner, and responder. This course is designed to ...

  9. IS-0241.c: Decision-Making and Problem-Solving

    IS-0241.c: Decision-Making and Problem-Solving. IS-0241.c: Decision-Making and Problem-Solving.

  10. Summary of IS-241.B: Decision Making and Problem Solving

    Describe the impact of effective decision making in an emergency. Identify attributes associated with an effective decision maker. Describe the steps of the analytical problem-solving model. Identify when group decision making is a good approach and methods for making a group's decision-making process more effective.

  11. IS-241.B

    Course Objectives: At the end of this course, the participants will be able to: Describe the impact of effective decision making in an emergency. Identify attributes associated with an effective decision maker. Describe the steps of the analytical problem-solving model. Identify when group decision making is a good approach and methods for ...

  12. FEMA Decision Making & Problem Solving (IS-241.C)

    Course Date 3/31/2014 Course Overview Being able to make decisions and solve problems effectively is a necessary and vital part of the job for every emergency manager, planner, and responder. This course is designed to improve your decision-making skills. It addresses: · How we make decisions. · Group decision making. · Crisis decision making.

  13. DOC Introduction

    Unit 2: The Decision-Making Process. Introduction. Whether making ordinary day-to-day decisions or critical, time-sensitive decisions in an emergency, using a standard problem-solving model will help ensure that your decisions are rational and logical. In this unit, you will learn a five-step, problem-solving model.

  14. Decision Making and Problem Solving Flashcards

    These factors can never be completely eliminated, but they must be controlled. This can be accomplished through sound management and decision-making procedures. Steps in Making a Sound Decision. (1)Recognition of problem; manager intervention (2)Investigation of cause and extend of problem (3)Definition of nature and boundaries of problem (4 ...

  15. IS-241.C: Decision Making and Problem Solving

    Fundamentals of Emergency Management; IS-120.c An Introduction to Exercises; IS-235.c Emergency Planning; IS-363 Introduction to Emergency Management for Higher Education; IS-906 Workplace Security Awareness; IS-10.a Animals in Disasters: Awareness and Preparedness; IS-244.b Developing and Managing Volunteers; IS-909

  16. Decision Making and Problem Solving

    The Decision-Making Process. Problem solving is a set of activities designed to analyze a situation systematically and find, implement, and evaluate solutions. Decision making is making choices at each step of the problem-solving process. The emergency decision-making process begins well before disaster strikes.

  17. IS-0242.c: Effective Communication

    Course Goal. Being able to communicate effectively is a necessary and vital part of every emergency management professional's job. This course is designed to improve your communication skills. This course is part of the Federal Emergency Management Agency (FEMA) Emergency Management Institute's independent study Professional Development Series.

  18. Decision Making and Problem Solving

    Decision Making. Decision making is the process of making choices by evaluating alternatives. It requires analytical and critical thinking skills, alongside an understanding of the implications and consequences of each option. 2. Problem Solving. Problem-solving entails identifying, analyzing, and resolving problems in a systematic manner.

  19. Decision Making and Problem Solving

    Ethical decision making and problem solving FEMA's Independent Study Program FEMA's Independent Study Program is one of the delivery channels that the Emergency Management Institute (EMI) uses to provide training to ... The answers to the Knowledge Check follow each Knowledge Check. When you finish each exercise, check your answers, and ...

  20. Emergency Management Institute

    Notice: As of April 1, 2015, the Emergency Management Institute (EMI) no longer accepts Social Security Numbers (SSN) for exam submission. FEMA has implemented the use of a Student Identification (SID) number. You will be required to obtain and use the SID to take the exam. If you do not yet have a SID, follow these steps to register one.