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IT Help Desk Support Resume Examples

Writing a resume for an IT Help Desk position can be challenging, especially if you are new to the field. It is important to showcase your technical and analytical skills, as well as your customer service abilities. The most effective resumes will demonstrate your ability to troubleshoot problems and develop solutions, while including key qualifications and certifications. In this blog post, we will be providing a comprehensive guide, along with examples, to help you craft an attention-grabbing resume that will help you land the job of your dreams.

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IT Help Desk Support

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a detail- oriented IT Help Desk Support professional with 5 years of experience in providing excellent customer service, resolving complex technical issues, and configuring and troubleshooting computer systems, software, and hardware. My expertise in IT also extends to problem solving, data analysis, and diagnostics. I am adept at working in a fast- paced environment and am highly organized, with excellent communication and interpersonal skills.

Core Skills :

• Systems and Software Troubleshooting
• Configuration and Maintenance
• Customer Service
• Data Analysis
• Problem Solving
• Diagnostics

Professional Experience :

Help Desk Support, ABC Company, 2015 – Present

• Provide technical support to end- users for hardware and software issues
• Utilize problem- solving and diagnostic skills to resolve issues
• Respond to user inquiries via phone, email, and chat
• Maintain accurate records of customer interactions and system updates
• Configure and troubleshoot computer systems and networks

Help Desk Analyst, XYZ Company, 2013 – 2015

• Provided support to end- users on basic computer systems and software
• Troubleshot and resolved complex technical problems
• Responded to customer requests in a timely manner
• Updated and maintained customer records
• Assisted in maintaining and updating internal help desk documents

Education :

Bachelor of Science in Information Technology, ABC University, 2013

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IT Help Desk Support Resume with No Experience

Recent computer science graduate with a desire to assist customers with technical support related issues. Possesses strong knowledge of computer hardware and software, as well as experience troubleshooting and providing customer service in a customer service role. Eager to apply technical knowledge to help customers with their IT needs and ensure a positive customer experience.

• Proficiency in Windows, Mac OS and Linux operating systems
• Knowledge of computer hardware, software, and networking components
• Ability to install and configure software and hardware
• Excellent troubleshooting and problem- solving skills
• Excellent customer service and listening skills
• Ability to communicate complex technical information in a simple way

Responsibilities

• Provide help desk support to customers with technical issues
• Answer incoming customer calls and emails in a timely and professional manner
• Diagnose computer hardware and software issues and provide solutions
• Troubleshoot customer technical issues and resolve them quickly and efficiently
• Install and configure new hardware and software when needed
• Keep up to date with the latest technologies and best practices in IT support

Experience 0 Years

Level Junior

Education Bachelor’s

IT Help Desk Support Resume with 2 Years of Experience

Highly organized and knowledgeable IT Help Desk Support professional with two years of experience troubleshooting hardware and software issues for a wide range of clients. Possesses the ability to work independently and collaboratively to provide efficient customer service in a timely manner. Skilled in providing technical assistance, installation and configuration of systems, and maintaining system documentation.

• Hardware Troubleshooting
• Software Installation
• System Configuration
• Technical Assistance
• Communication

Responsibilities :

• Provided assistance with hardware and software repairs and installation.
• Assisted customers with technical problems via phone and email.
• Answered user inquiries regarding software, hardware and network operations.
• Provided technical assistance to customers in a courteous and professional manner.
• Offered customer support in the installation and configuration of systems.
• Maintained system documentation and updated technical knowledge.
• Assisted in troubleshooting network and server issues.
• Provided training to users on the use of new software.

Experience 2+ Years

IT Help Desk Support Resume with 5 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 5+ years of experience in the technical support field. Proven track record in troubleshooting complex technical issues and providing effective solutions to meet customer needs. Possessing an in- depth knowledge of computer software, hardware, and networks. Skilled in written and verbal communication in order to build meaningful relationships and deliver exceptional customer service.

• Software/Hardware Troubleshooting
• Technical Support
• Problem- solving
• Computer Languages
• Responded to customer inquiries regarding IT- related problems and provided step- by- step troubleshooting instructions
• Diagnosed and resolved technical hardware and software issues for remote and onsite clients
• Installed and configured computer hardware, software, and related peripherals
• Assisted in the maintenance of computer networks and related computing environments, including systems software, applications software, and all configurations
• Created and maintained IT documentation and procedures
• Monitored and maintained performance of computer systems and networks
• Ensured data integrity and security of computer systems and networks

Experience 5+ Years

Level Senior

IT Help Desk Support Resume with 7 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 7 years of experience providing technical support and leading IT projects. Possesses a comprehensive knowledge of computer hardware, software, and network systems. Expert in troubleshooting and providing user- friendly solutions. Skilled in customer service and working in a team environment.

• Network Administration
• Troubleshooting
• Hardware & Software Design
• Technical Documentation
• User Support & Training
• Provided technical support and assistance to customers, staff, and administrators
• Installed, configured and tested hardware, software, and networks
• Performed system backups, maintenance and upgrades
• Diagnosed and resolved hardware, software and network related issues
• Provided basic training to staff and administrators
• Set up user accounts and connected users to networks
• Maintained detailed records of hardware and software installations and upgrades
• Monitored and optimized system performance and security
• Assisted with the implementation of IT policies and procedures

Experience 7+ Years

IT Help Desk Support Resume with 10 Years of Experience

IT Help Desk Support professional with 10+ years of experience in providing direct technical assistance to customers, troubleshooting technical and system issues, and performing system maintenance and upgrades. Proven ability to understand customer issues and provide resolutions quickly and efficiently. Experienced in using the latest diagnostic tools, remote desktop support, and ticket tracking systems. Thrives in a fast- paced environment, working under pressure to meet customer service and satisfaction goals.

• Troubleshooting/Problem Solving
• Software/Hardware Installation and Upgrades
• Diagnostics and System Maintenance
• Remote Desktop Support
• Ticket Tracking Systems
• Data Backup and Recovery
• Software/Hardware Support
• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Managed and resolved customer service problems, reported to management and documented resolutions.
• Answered customer inquiries via phone, email, and chat.
• Ensured customer satisfaction by providing customers with the necessary tools to resolve their issues.
• Performed remote troubleshooting and system maintenance and upgrades.
• Used the latest diagnostic tools, remote desktop support, and ticket tracking systems to resolve customer service issues.
• Provided guidance and instructions to customers on the use of hardware, software, and network systems.
• Assisted in the installation, configuration, and maintenance of computer hardware, software, and network systems.
• Provided technical advice and support to customers in areas including networking, data backup and recovery, and software/hardware support.

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Help Desk Support Resume with 15 Years of Experience

Highly experienced IT Help Desk Support professional with 15 years of providing support for customers and resolving technical issues. Excellent customer service and communication skills, paired with extensive knowledge in Windows, Linux, and Mac OS systems. Proven track record of success in resolving a wide range of technical issues, troubleshooting software and hardware problems, and providing training and support to end- users.

• System Diagnostics
• System Administration
• Computer Security
• Windows/Linux/Mac OS
• Troubleshoot and resolve technical issues for customers
• Consult with customers to diagnose and troubleshoot computer- related problems
• Respond to customer inquiries and provide assistance in resolving technical issues
• Configure and install hardware and software systems
• Install and configure operating systems, patches, and updates
• Monitor system performance and security
• Train end- users on the use of software applications
• Maintain accurate documentation of technical issues, resolutions, and customer service logs
• Develop and implement technical policies, procedures, and best practices.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Help Desk Support resume?

A IT Help Desk Support position requires technical skills, problem solving abilities and excellent customer service. Therefore, it is important for a candidate to showcase these qualifications in their resume. Here are some suggested items to include on a IT Help Desk Support resume.

• Experience working with computers and technology
• Software and hardware troubleshooting skills
• Proficiency in customer service
• Experience providing remote and in-person problem solving support
• Knowledge of computer networks and system administration
• Ability to work in a fast-paced environment
• Ability to manage multiple tasks and prioritize accordingly
• Excellent communication skills
• Ability to quickly learn and adapt to new technologies

What is a good summary for a IT Help Desk Support resume?

A good summary for an IT Help Desk Support resume should highlight the job candidate’s technical knowledge, customer service experience, and problem-solving skills. The summary should also mention any certifications or other qualifications that make the individual a good fit for the role. Ultimately, a good summary should demonstrate the candidate’s expertise in troubleshooting, diagnosing, and resolving technical issues, as well as their ability to interact with customers in a friendly and professional manner.

What is a good objective for a IT Help Desk Support resume?

A good IT Help Desk Support resume objective should succinctly showcase your technical skills and knowledge, as well as your ability to provide customer service. When writing your objective, focus on the qualities that make you an ideal candidate for the position and keep it short and to the point.

Here are some points to include in your objective for an IT Help Desk Support resume:

• Experienced in troubleshooting and resolving IT hardware, software, and network issues
• Dedicated to providing effective customer service and support
• Ability to diagnose and troubleshoot technical issues and problems quickly and accurately
• Proficient in the use of various IT support tools and software
• Knowledgeable in the installation of new hardware and software
• Proven ability to maintain user accounts, passwords, network security, and data integrity
• Excellent communication and interpersonal skills

How do you list IT Help Desk Support skills on a resume?

When applying for an IT Help Desk Support position, it is important to highlight your technical skills and knowledge in the field. Your resume should be tailored to the job you are applying for, and should include your qualifications, experience, and skills. Here are some tips on how to list IT Help Desk Support skills on your resume.

• Include a summary of your qualifications. This should be a brief overview of your experience and qualifications relevant to IT Help Desk Support.
• Include a section featuring your technical knowledge and proficiency. Here you should list any certifications, programming languages, and other technical skills you possess that are relevant to the job.
• Detail any past experience related to IT Help Desk Support. Include examples of tasks you have completed, such as troubleshooting hardware/software issues or providing technical support to customers.
• Highlight any customer service or communication skills that are related to the job. This could include skills in active listening, problem-solving, and conflict resolution.
• Mention any relevant specializations or areas of expertise. For example, you may be specialized in network administration or cloud computing.

By showcasing your qualifications, experience, and skills, you can create a resume that will make you stand out in your job search.

What skills should I put on my resume for IT Help Desk Support?

If you’re looking to get into a career in IT Help Desk Support, then you’ll need to make sure that your resume has all the right skills. You should include keywords relevant to the position such as problem-solving, customer service, and technical support. Here are some of the most important skills to include on your resume when applying for an IT Help Desk Support job:

• Excellent problem-solving skills: As an IT Help Desk Support professional, you’ll need to be able to quickly identify and solve technical problems. You should demonstrate your ability to diagnose issues and provide solutions.
• Excellent customer service: You should be able to provide excellent customer service to your clients. This means being able to understand their issues and providing them with helpful and friendly advice.
• Knowledge of software and hardware: You should have a good understanding of software and hardware, as well as the ability to troubleshoot common issues.
• Good communication skills: You should be able to communicate clearly with clients both verbally and in writing. This includes being able to explain technical terms and instructions in a way that is easy to understand.
• Ability to work independently: You should be able to work independently and efficiently, without needing to be constantly supervised.
• Patience and persistence: You should have the patience to be able to work with clients who may not be as tech-savvy as you are. You should also have the persistence to keep trying different solutions until you find the right one.

By showing potential employers that you have these skills, you’ll be able to demonstrate that you’re well-suited to a career in IT Help Desk Support.

Key takeaways for an IT Help Desk Support resume

When writing a resume for an IT Help Desk Support role, there are a few key takeaways to keep in mind.

First, highlight any technical skills you have that are relevant to the role. Employers will want to know that you have a good understanding of the tools and software used in an IT Help Desk Support role, so make sure to include any certifications or qualifications you may have.

Second, emphasize your customer service skills. Any employer hiring for an IT Help Desk Support role will be looking for someone who is able to communicate effectively with clients and address their concerns in a professional manner. Make sure to highlight any customer service experience you have had in the past, as well as any communication or problem-solving skills.

Third, highlight any experience you have with troubleshooting. Employers will want to know that you are able to quickly identify and resolve technical issues, so make sure to include any experience you have with troubleshooting.

Finally, make sure to emphasize any experience you have with training users. Employers will be looking for someone who is able to effectively train users on the various tools and software used in an IT Help Desk Support role, so make sure to include any experience you have with training users.

By keeping these key takeaways in mind while writing your resume, you will be sure to make a great first impression when applying for an IT Help Desk Support role.

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5 Help Desk Resume Examples Built to Work in 2024 

Help Desk Resume

• Help Desk Resumes by Experience
• Help Desk Resumes by Role
• Write Your Help Desk Resume

Being a help desk technician is all about being the go-to support hero for tech-related woes. You’re the friendly face or voice that guides users through their IT troubles, from computer hiccups to forgotten passwords. 

Your knack for problem-solving and communication makes you a troubleshooter extraordinaire. However, crafting a resume that showcases your IT prowess can be as tricky as decoding a complex error message. 

If you’re ready to put your skills on paper and land that dream job, we’re here to lend a hand. Our expert-written help desk resume examples can help you with everything from picking the right job skills to making your experience pop. To top it all off, use our free cover letter builder for the complete application.

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Why this resume works

• It may not seem like much at first but specifying how you used industry-specific tools to make quantifiable differences can go a long way! Don’t sleep on your technical experience either! Add any instances when you monitored and improved a network’s security.

Entry Level Help Desk Resume

• The essence is to demonstrate that you’ve actually put textbook theories to work, which culminated in tangible outcomes in the real world. Maybe it’s a summer job as a cashier, where you mastered your customer service. If such is not an option, capitalize on the job-relevant seminars you attended, and the college projects you carried out.

Help Desk Analyst Resume

• You want to stay clear of terms like “aided” and “assisted” and instead bring out the big guns—words that convey leadership (think led, authored, negotiated), accomplishments (think overhauled and upgraded), and technical prowess (think analyzed, monitored, and executed).

IT Help Desk Resume

• Can’t forget about regulations too now, can we? If you’ve ever helped a company save costs on potential compliance fines, make sure to mention it and prove your dedication to any employer!

Help Desk Technician Resume

• Once done, back up these metrics with actionable points like increasing a system’s uptime rate from 87% to 98.3%, or improving overall productivity by 26%.

Related resume examples

• Customer Service
• Office Assistant

Adapt Your Help Desk Resume to Match Every Job Description

When it comes to showcasing your skills as a help desk technician, you’ve got a toolbox full of tech expertise that employers are eager to see. Your resume is where you can dive into it. Be specific and steer clear of vague, generic terms—your IT-focused resume should shine a spotlight on your technical prowess.

Zoom in on the hard skills you’ve honed. List the software applications you’re fluent in, any cyber security frameworks you’ve mastered, and, of course, any programming languages that you’ve conquered. 

Highlight your know-how in networks, malware detection, and understanding system vulnerabilities. Remember, the key is to match the skills you have with what the job demands.

Need some help?

15 top help desk skills

• Ticketing Systems
• Hardware Knowledge
• Network Troubleshooting
• Cybersecurity
• Mobile Device Support
• Active Directory

Your help desk work experience bullet points

Your days working as a help desk technician are often a whirlwind of assisting users, resolving IT issues, and ensuring smooth tech operations. However, when it comes to your resume, it’s the remarkable achievements that truly matter.

Your work ensures that everything runs smoothly without interruptions or costly downtimes, and it’s important that you highlight this. Showcase moments you’re proud of, whether speeding up response times, reducing system downtime, or increasing user satisfaction. 

Quantify your achievements with metrics whenever possible to lend them more weight and set yourself apart from the competition.

• Highlight how quickly you were able to acknowledge and address user requests or IT issues.
• Showcase your ability to resolve issues on the first interaction, minimizing the need for multiple support interactions and improving user satisfaction.
• Use surveys or feedback data to quantify user satisfaction and report consistent ratings of 95% or higher.
• Quantify how your support efforts reduced system or network downtime, resulting in increased productivity and cost savings.

See what we mean?

• Developed a weekly backup schedule through Acronis Backup which decreased data loss incidents by 97%
• Led a project to update password security policies using LastPass, curbing security breaches by 56%
• Facilitated 1,742 remote support sessions using TeamViewer, resolving 92% of issues without on-site intervention
• Leveraged Microsoft Teams’ bot and integration features to automate routine tasks, enhancing team productivity by 18%

9 active verbs to start your help desk work experience bullet points

• Implemented
• Optimized 
• Coordinated
• Collaborated 

3 Tips for Writing an Entry-Level Help Desk Resume

• Showcase relevant coursework and academic projects that demonstrate your technical abilities. For instance, you could mention a group project where you contributed to designing and implementing a help desk ticketing system for your IT class. These hands-on experiences provide valuable insights into your capabilities and problem-solving skills.
• Your hobbies and interests can be a goldmine of relevant skills. If you’re passionate about building computers, troubleshooting software, or managing home networks as a hobby, don’t hesitate to mention it. Show how your love for technology extends beyond the classroom and into your personal life, highlighting your dedication to the field.
• Use a career objective statement to outline your aspirations as a help desk technician. Be specific about the kind of support you want to provide and the impact you aim to make. This helps employers understand your goals and motivations, even if you have limited professional experience .

3 Tips for Writing a Help Desk Resume With Prior Experience

• Working in a help desk environment means working with people, but don’t list “teamwork” in your skills section. Instead, emphasize your customer-centric mindset by adding metrics like the number of resolved support tickets or the average 5-star rating you get every month.
• If you’ve developed expertise in specific areas of help desk support, such as hardware troubleshooting, software configuration, or network diagnostics, don’t be afraid to brag about it. For instance, if you’re skilled in remote desktop support, emphasize how your proficiency can benefit remote workers.
• List any certifications that align with the help desk field. Certificates such as CompTIA A+, CompTIA Network+, or HDI Support Center Analyst can boost your credibility. 

You can include a career summary , but it’s optional. If you choose to have one, make it job-specific. Focus on your key proficiencies, such as specific operating systems (Windows, Linux, MacOS) that directly relate to the job.

It’s usually better to focus on your technical skills, namely hardware and software proficiencies. Talk about your in-depth knowledge of Spiceworks, RDP, backing up data, and IT security—your soft skills will shine through your cover letter.

Metrics that demonstrate your impact can set you apart. Highlight statistics such as reduced response times, increased user satisfaction scores, first call resolution rates, or decreased system downtime. 

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IT / Help Desk Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it / help desk job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Phone, email, walk-up, and inbound ticket queue support for incoming employee IT service requests
• Resolution of first level IT service requests over phone, email, screen sharing and through trouble tickets
• Assist to maintain IT asset Inventory and Software Inventory
• Monitor internal system notifications for proactive response, and communication of any outages or system down time
• Active Directory user administration, password resets and unlocks
• Support on-boarding and off-boarding of employees into the SONY Enterprise
• Resolve technical issues with Outlook, Mail, Distribution groups
• Provides both phone and email support
• May work with (or have access to) HIPAA privacy classified information
• Keep track of PC parts that are being deployed in our inventory database
• Help out Inventory Team to keep track of PC parts that are being deployed. Additional duties as assigned
• Having own transportation for occasional on-site local to Grand Rapids is a plus
• Remotely install and configure software
• Remotely connect and diagnose PC/hardware/Windows problems
• Utilize troubleshooting techniques in support Work Stations, Networked Printers, Network hub/switches, routers and circuits
• 5) Utilize troubleshooting techniques in support Work Stations, Networked Printers, Network hub/switches, routers and circuits,
• 1) Responsible for providing desktop and network support for the Information Technology customer base,
• Provide desktop and network support for the Information Technology customer base
• 2) Manage Standard Operating Procedures,
• 10) Utilize TimeForce tracking tool to accurately record work effort/help tickets
• 8) Provide professional support to the customer base with the expectation of single call resolution, and
• Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality
• Processes approximately 30 to 50 Help desk Requests Tickets a day
• Reads, classifies, responds to, or re-assigns incoming Help desk Requests to either Technical Services Team or Business Applications Team
• Remotely connects to end user’s PC to fix problems
• Acts as Level One Help Desk Support for approximately 3000 users

15 IT / Help Desk resume templates

Read our complete resume writing guides

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• Responds to, resolves, and/or escalates trouble calls/support requests via telephone, email, fax, Service Desk Ticketing System, or Web
• Supports the acquisition and inventory of hardware and software
• Provides technical support and troubleshooting to users
• Provides occasional on-call support after normal business hours
• Ability to lift standard PC equipment and peripherals for the purpose of installation/moves/replacements/etc
• Produces procedure and guideline documentation as requested by the Project Manager
• Provides timely written reports of work status as requested
• Develops and manages on-boarding process for external users to include assisting with user account requirements and providing initial login support, and develops and manages the modification and removal process for user accounts to include data migration and deletion upon out-processing
• Provides guidance on the use and completion of required user access forms for external users
• Provides User metrics to the Branch on a regular and ad hoc basis
• Manages local client vulnerability scans and remedies. Liaisons with PMOs to ensure adherence to SSP resolution standards
• Develops and updates user training materials in regards to client use of software

IT Help Desk Associate Resume Examples & Samples

• Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access
• Bachelor's degree required, Master's degree desirable
• 1-2 years of relevant experience in customer support, or as a Helpdesk Associate (preferred)
• A+ certification or Microsoft Certified Systems Administrator
• Ability to approach problem-solving methodically and analytically
• Professional appearance and demeanor, with ability to exercise good judgment and discretion
• Ability to work varied hours, enabling support in a 24/7 environment
• Ability to travel between offices, primarily within India
• Preparing new/reimaged computers for employees
• Identifying, researching and troubleshooting IT issues
• Answering end users’ questions about systems and applications
• Implementing new technologies and providing resources to complete IT projects as needed
• Producing and performing end user training on applications and services as required
• Documenting processes/procedures for IT staff
• Logging all customer contact activity in Help Desk System tracking database (Spice Works)
• Maintaining and supporting wireless devices including Blackberry and iPhones
• Daily presence in our Teaneck office
• Excellent computer troubleshooting skills with the ability to effectively diagnose, research and implement solutions to IT problems
• Extremely hands-on with extensive knowledge of Microsoft Windows 7
• Exposure to and knowledge of Windows Server 2008 and Microsoft Exchange
• Experience in Active Directory administration (creating/disabling accounts, etc.)
• Familiar with network troubleshooting including diagnosing end user connection issues, adding printers, etc
• Proven ability to take responsibility, think analytically, and work within a team environment
• Bachelor of Information Technology or related field
• Travel to domestic & international PRS IN VIVO offices and locations may be required at times
• Answer incoming client calls on a wired headset at your desk, average 25-40 calls per day
• Perform initial problem determination by asking client trouble shooting questions
• Utilize Service Manager to find appropriate Knowledge articles to use
• Document clients call and steps taken in Service Manager
• Stay informed, read News Articles and Group Chat feeds
• Manage Callers time effectively, use escalation guidelines
• Resolve Call using all available resources to you striving for First Call Resolution or sending a ticket when deemed necessary
• Manage After call work and Auxiliary time daily 50 minutes or less

Senior Coordinator, IT Help Desk Resume Examples & Samples

• Exceptional ability to triage, case, resolve and document issues into an IT Service Management System in a high pressure environment
• Must have excellent analytical, problem solving and troubleshooting skills of hardware, software and IP networking (LAN/WAN/Wireless)
• Excellent communication and follow up skills; written and verbal
• Strong customer service background. Requires the ability to communicate technical information to non-technical staff while maintaining composure under pressure. Will be supporting multiple layers of staff within the company
• Identify and assess root cause of technical trends, identifying opportunities to better serve the user community
• Prepares documentation and written procedures where needed
• Execution of tasks and projects as directed by management
• Point of Sale Support experience highly preferred
• Incident management software a plus
• Experience with Account Administration (Active Directory)
• Knowledge of PCI and SOX guidelines
• Microsoft Certifications a plus

IT Help Desk-san Juan Resume Examples & Samples

• Bachelor’s or Associate Degree in Information Technology, Computer Science or a related field
• Strong Troubleshooting skills
• Customer oriented mindset (courteous, responsive, proactive, and friendly)
• PC Support knowledge (hardware and software)
• Outlook configuration knowledge
• Extensive Microsoft Office 2003/2010 knowledge
• Extensive Windows OS knowledge
• Some programming knowledge
• Bilingual English/Spanish. Excellent communication skill. Ability to fluently read, write, and have a conversation. Candidate selected will NOT be communicating with External Clients, members or providers in English
• Sharepoint development knowledge
• Strong programming knowledge in HTML, VB Script, VBA, batch files
• Working knowledge of CA7 products, remedy software and other issue reporting systems
• Database knowledge in SQL, DB2

Senior Manager IT Help Desk Services Resume Examples & Samples

• Establishes team goals and manages departmental performance
• Evaluates and implements changes to group functions to maximize operational efficiencies. Provides feedback and training as necessary. Conducts performance reviews and manages personnel issues within the team
• Develops plans to deliver training on Information Technology Support
• Participates in budget determination as well as capital asset management
• Monitors work of the IT Support team who troubleshoots user difficulties relating to hardware, software, networking, and telephony system issues
• Establishes policies and procedures regarding how problems are identified, diagnosed, resolved, and the steps taken to prevent reoccurrence
• Manages full life cycle of multiple system projects by preparing project plans, allocating resources, prioritizing projects and tasks, consistently monitoring and reporting project status and timelines, and ensuring adherence to project specifications
• Recruits, builds, and nurtures a high performance team

IT Help Desk-intern Resume Examples & Samples

• Working knowledge of IT support and Help Desk functions
• System, Hardware, and Software proficiency
• Strong computer skills including proficiency in MS Office (Word, Excel, Powerpoint)
• Must have good communication skills and be able to communicate technical information to non-technical users

Tier, IT Help Desk Resume Examples & Samples

• Provide front-line technical support to company business units, service lines, and physical locations
• Troubleshoot hardware and software issues for PCs, printers, and attached peripherals
• Deliver professional call resolution
• Log calls in tracking database
• Escalate calls to next level when needed
• Update customers on status calls
• Associates Degree in IT is preferred, but not required
• At least one year in a technical support role
• Experience with technical call resolution including: password resets, connection issues, hardware/software troubleshooting, and printer issues
• Sufficient knowledge of Microsoft Windows 2000 / XP /Vista operating systems/ Windows 7, including a detailed understanding of networking components
• Professional attitude
• Excellent typing skills, at least 30 WPM
• Passion for learning and making a career in the IT industry
• Punctual attendance
• Must be shift flexible, including nights and weekends if necessary
• Must be able to pass a criminal background check

Enterprise Service Desk-it Help Desk Resume Examples & Samples

• Security Plus Certification
• Active security clearance (secret or top secret)
• Help desk, IT, Networking, cabling, or any related experience is welcomed

Co-op-it Help Desk Student Technician Resume Examples & Samples

• Must be able to diagnose and repair computer hardware and software malfunctions
• Assist in supporting important meetings in regards to Conference Room/AV Support
• Assist in the setup and deployment of cellular equipment
• Image new computers, and perform data transfers for end users
• Work in the development and implementation of new areas of the Interactive Intelligence Project
• Other duties as warranted

IT Help Desk / Service Desk Analyst Resume Examples & Samples

• Manage Standard Operating Procedures
• Provide accurate documentation of incidents and problem resolutions
• Maintain knowledge of Standard Help Desk Operating Procedures
• Support of applications such as Active Directory
• Support of operating systems on multiple platforms
• Provide professional support to the customer base with the expectation of single call resolution
• Utilize courtesy, good phone skills, good communication skills and good listening skills at all times
• Utilize TimeForce tracking tool to accurately record work effort/help tickets
• The chosen candidate will be responsible for the following
• 3) Provide accurate documentation of incidents and problem resolutions,
• 4) Maintain knowledge of Standard Help Desk Operating Procedures,
• 6) Support of applications such as Active Directory,
• 7) Support of operating systems on multiple platforms,
• 9) Utilize courtesy, good phone skills, good communication skills and good listening skills at all times
• Typically requires 2-4 years relevant experience
• Good understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment

IT Help Desk-multiple Shifts Resume Examples & Samples

• Field incoming requests to the Store Support Center via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
• Document all pertinent end user identification information, including name, store, contact information and nature of problem or issue as well as resolution information
• Escalate problem, when required, to the appropriately experienced technician
• Ensure problem has been adequately resolved

IT Help Desk Internship Resume Examples & Samples

• Field incoming requests to the Helpdesk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
• Build rapport and elicit problem details from support center customers
• Perform post-resolution follow ups to help requests
• Reinforce SLAs to manage end-user expectations

IT Help Desk Lead / Supervisor Resume Examples & Samples

• 1) Leadership skills - someone who is a good coach, collaborator, and facilitator
• 2) Strategic planning skills - ability to ensure team is meeting SLA and daily performance targets
• 3) Someone who has at least 2 years of service desk management experience (and with that being their primary role in a call center or help desk environment)
• The ability to successfully work on/oversee multiple projects and issues concurrently is crucial, as are strong coaching, collaboration and facilitation skills. Successful candidates will also possess excellent planning, organizational and project management skills
• Oversees IT Service Desk management functions, including: ensuring timely and appropriate resolution of reported problems; appropriate logging and documentation of problems; scheduling staff to ensure appropriate coverage level, including after-hours projects as needed; personally providing technical support to computer and system users as required; and acting escalation path for difficult issues
• Provides leadership to and manages performance of the IT Service and Support staff within the IT Department. Determines prioritization and distribution of assignments and workloads. Ensures IT Service and Support staff maintain an appropriate level of knowledge and skills
• Serves as an active and engaged participant of the IT Management team. Works constructively with other departmental managers on activities such as departmental planning and budgeting and cross-departmental activities
• This position requires the ability to articulate, explain and present complex plans to groups of varying technical understanding, and provide customers with consistent, proactive, professional, high quality, customer oriented services
• This individual must demonstrate a caring customer service attitude, a strong commitment to operational excellence and be able to display behaviors and a commitment to the organization's core values. We value an individual who also brings an impeccable work ethic, is honest and models a high level of integrity

IT Help Desk Operator Resume Examples & Samples

• Answer staff questions via phone on company supported applications
• Troubleshoot computer problems, also understand basic networking terminology
• Advise staff on appropriate action
• Serve as liaison between staff and the technology department to resolve issues
• Work one-on-one with staff on application projects
• Provide recommendations on company application purchases
• Provide on-the-job training to new department staff members
• Creates and executes planning and implementation in the delivery of a comprehensive Service Desk unit providing all associated services including the supervision, training, and performance evaluation of three full time support personnel (1 Manager & 2 Technicians), and student interns
• Oversees overall management and workflow of the Service Desk staff. Ensures appropriate staffing, schedules and reporting
• Ensures all service support requests and incidents are escalated following appropriate service workflows. Validates the documentation and communication between Service Desk and all related support teams regarding troubleshooting efforts on escalated issues
• Understands the benefits of IT Service Portfolios and IT Service Catalogs and experience building them
• Assists in Service Level Agreement (SLA) development and account management. Facilitates the communication to develop Service Level Agreements and documented procedures among the Service Desk and other supported campus entities
• Update and create documentation for help desk policies and procedures, training, and application support. Creates and monitors the development of training programs for Service Desk staff to improve customer service, computer literacy, and self-sufficiency
• Conducts operational statistical surveys, substantiates appropriate reporting to drive business decisions, and escalates reports for management review. Identifies opportunities for improvements in process, efficiency and quality
• Oversees the process and validates request ticket tracking and regular reviews. Facilitates the transfer of request tickets to appropriate support departments if requests are not resolved
• Serves as functional administrator of the IT Service Management ticketing system. Manages Knowledge Management Articles within the ITSM ticketing system
• Assists in developing strategic planning for the department and division
• Assists in management of the division's communications portfolio
• Function as a liaison during office renovations, and coordinate equipment relocation efforts
• Facilitate IT equipment procurement, scheduling and deploying equipment upgrades. Responsible for software license tracking and IT asset management
• Serve as a campus resource for the promotion of supported equipment, software, and services available through the IS&T division
• Maintain, monitor and configure application software, scripts and utilities, write or edit HTML/XML coding, and maintain supplemental web pages
• Bachelor's degree in a related field and a minimum of three – five years supervisor experience related to technical support and customer service
• Experience in successfully tracking and managing a large volume of simultaneous tasks, projects, or requests
• Extensive troubleshooting abilities on Windows-based and Apple products
• Experience working with audio/visual technology
• Experience in an academic setting supporting faculty, staff, student and administrative users
• Prior experience in a high-volume help desk environment
• Experience with Heat (Ivanti), Bomgar, O365, SharePoint, InfoBlox, Clearpass, Active Directory, Group Policy and conversant in productivity applications for both Microsoft and Apple products
• Experience with project management and developing IT Service catalog

Ssllc IT Help Desk Analyst Resume Examples & Samples

• Education: Bachelors or Equivalent Qualifications and Experience:6-8 years IT experience primarily in Financial Services. 3 - 5 years experience in IT operations support. 3 - 5 years in data analysis and design using SQL or TOAD
• Ability to capture, organize, analyze and communicate complex information in a concise manner to drive decisions
• Excellent overall verbal and written communication skills with ability to clearly communicate with stakeholders
• Demonstrated ability to lead and close IT help desk tickets
• An analytical mindset with problem-solving skills
• Familiarity with Pershing would be a plus
• Technical Qualifications & Skills: Proficient in MS Office (Project, Excel, Access, Word etc.)
• Experience with database query tool e.g. TOAD, SQL, Oracle IV
• Exceptional IT platform, database, management skills
• Financial Services IT Operational skills
• Adept communication and organizational skills
• Ability to work within team environment
• Well organized, detail oriented and exceptional problem solving and follow-through skills

IT Help Desk Level Resume Examples & Samples

• Assisting in any and all IT issues the company has, this could be as simple as advice on how to print in color all the way up to an end of the world system outage
• The creation of all user accounts. This includes Windows logins via Active Directory, Mitel phone logins and accounts for all of our additional in-house applications and tools
• Ensuring all new starters have the necessary hardware to perform their job, testing their login s before they start and ensuring their first day is as smooth as possible. This will involve liaising with suppliers and ensuring we get the best deals on new hardware
• Providing advice to employees and managers on general IT queries, assisting in formatting of word documents and general excel queries
• Maintaining an up to date asset database of all users, software, hardware and network resources -The monitoring of our Help-desk System ensuring all new help-desk tickets are picked up quickly, triage and prioritized accordingly

IT Help Desk-grand Rapids Resume Examples & Samples

• Remotely connects to end user’s PC to fix problems
• Must be comfortable with Microsoft (MS) Windows XP and 7 operating systems (some 8)
• Must be work study eligible
• In-depth understanding of MS Office 2007 products (Word, Excel, Power Point)
• Must know basics about MS Exchange and Outlook email. Will train on how to setup user account
• Able to remotely setup printers/scanners
• Having own transportation for occasional delivers local to Grand Rapids is a plus
• Exceptional Customer Service and a love for working with people is a must
• Acts as Level One Help Desk Support for approximately 75 users
• Reads, classifies, responds to, incoming Helpdesk Requests
• Remotely connects to end user’s PC to fix problems and desk side support
• May have additional project research tasks
• Must be comfortable with Microsoft (MS) Windows 7 operating systems (some 8)
• Support all volunteers by making them feel needed and appreciated, have them help in specific, actionable way, inspire them with our vision/mission, stay connected by keeping communication channels open both ways and show them how they are making a difference
• Evaluate new hardware for mission use
• High School Diploma or GED equivalent
• Must be enrolled in a minimum of 6 credit hours and meeting the standards of academic progress
• Experience in office setting preferred but not required
• Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution
• Demonstrated excellent interpersonal, communication and presentation skills, both written and oral which transcend diverse audiences
• This position requires someone who is personable, has great communications skills, pays close attention to the details, and has a lot of patience when dealing with users who have a wide range of PC experience (from very knowledgeable to someone who has never touched a PC)
• Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University

IT Help Desk Student Assistant Resume Examples & Samples

• Basic technical knowledge of Windows and Mac operating systems and applications
• Basic knowledge of Gmail and Google Apps
• Ability to troubleshoot hardware, software, and network problems
• Knowledge of PCC systems and services (MyPima, D2L, etc)
• Fast learner and self-starter willing to research problems independently
• Resumeshould be up-to-date and account for and describe all gaps in employment
• Letter of interest or cover letter should not exceed two pages, and should describe your knowledge, skills, abilities, and experience related to the duties and responsibilities of the position, as well as the strengths you would bring to the assignment. Cover letters/letters of interest are not required to be addressed to a specific person or persons

IT Help Desk Lead Resume Examples & Samples

• Lead IT Support Teams focused on swift ticket response and escalation as need, with a particular focus on both meeting SLAs and maintaining a high level of actual user satisfaction
• Work with IT Infrastructure Lead and stakeholders to develop strategies and plans to streamline current IT support processes
• Ensure cohesion between on-site and off-site support teams
• Create, update, and maintain current set of work instructions to ensure up-to-date and efficient solutions are presented as resolutions; ensure processes are updated to ensure current work instructions
• Provide technical leadership in the area of IT Support, including ticket, process, and SLA modernization, enhancements, automation, etc
• Support operations team regarding ticket escalations for urgent support; Interface with customers when appropriate during events and post-mortem
• Design and implement support process improvements using ITIL
• Works closely with business units to identify IT support pain points, using methods that may include risk and business impact assessments
• Develop and maintain an expert level of knowledge regarding the infrastructure and support landscape of the agency to achieve support modernization and functionality requirements; and
• Coordinate with Cloud, Modernization, and Infrastructure Leads in the strategic development of technology initiatives to identify infrastructure, product, and system enhancements which may improve help desk reliability, efficiency, and innovation, as well as customer satisfaction
• Up to 40% interstate travel may be required
• Bachelor's Degree or higher strongly preferred in Computer Science or a related discipline and typically eight to ten years of experience
• Considerable experience leading modern and geographically separate support teams
• Demonstrable experience in significant help desk process, SLA, and user satisfaction improvements
• Experience with enterprise ticketing systems such as HP Service Manager
• Significant experience in troubleshooting hybrid cloud environments including Azure, Office 365, etc. AWS a plus
• Solid troubleshooting experience in Windows client environments
• Knowledge of ITIL ITSM is strongly preferred
• Demonstrated experience working in a 24/7 production support environment

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Looking for an IT Help Desk resume?

[ Click here to directly go to the complete IT help desk resume sample ]

IT help desk is an important part of any organization.

As an IT help desk professional, it is your responsibility to provide technical support to customers and uphold the productivity of an organization.

And in this blog, we have listed all the tricks and tips to help you frame the perfect job-winning IT help desk resume that can get you on the radar of the recruiters.

Before going further, take a look at our IT help desk sample resume to know what an ideal resume should look like:

• Programming Languages: Java, Python, C#, C++
• Service Management Software: TOPdesk, ServiceNow, Spiceworks, Jira Service Desk, SolarWinds Service Desk
• Oversaw 15+ help desk staff members who were tasked with assisting customers remotely, by e-mail or phone, or in-person
• Played a key role in hiring, scheduling , and providing employee evaluations and feedback
• Administered repairing, upgrading , and complete configuration of 200+ PCs and related peripherals
• Performed periodic hardware & software checks to ensure that they are functioning properly; improved quality by 17%
• Motivated the team members, administered training materials and gave KTs to small or large audiences once a month
• Trained 150+ non-IT employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15%
• Performed random audits to ensure that the help desk team of 50+ employees is providing good customer service
• Increased client satisfaction by 30% through effective communication and problem solving
• Attended major support calls (~20/day ), 5+ walk-in customers, and 30+ emails daily for Tier 2 & 3 levels technical support
• Developed, executed, and followed IT operational policies, standards, and work instructions for customer support
• Installed and updated hardware & software and recommended computer equipment to reduce the overall cost by 18%
• Designed & performed tests on 15+ applications as per the required standards and ensured data security
• Documented all software/applications upgrades & modifications and maintained the IT & software Inventory
• Responded to user's inquiries ( 25+ daily ) regarding computer, email, phone connectivity, software or hardware inquires
• Answered, evaluated, and prioritized incoming telephone , voicemail, e-mail, and in-person requests for assistance
• Collaborated with 7+ vendors to troubleshoot issues related to IT equipment, LAN/WAN connectivity, and software
• Installed and configured computer systems & installed/updated to the latest software/applications for 30+ employees
• Responded to 15+ customer inquiries in a day, diagnosed the issue and assisted them in troubleshooting challenges
• Updated, maintained & monitored all aspects of computer networks and resolved network related issues
• Assisted in resolving technical issues concerning 15+ client's accounts and the company's software infrastructure
• CompTIA A+ Certified Professional | CompTIA | Apr '17
• GPA: 4.5/5.0

Here is a brief overview of our 2022 It Help Desk Resume Blog:

• Unless you are a job hopper or looking for a change in your career, make use of the reverse-chronological format.
• Create separate sections to highlight your key skills and technical skills in an IT help desk resume skills.
• If you are a certified professional, make sure that you mention the details in your IT help desk technician resume.

To analyze more about what to put on a resume for IT help desk job, keep reading.

You will also learn how to write a job-winning IT help desk support resume while simultaneously learning:

• What to put on a resume for IT help desk job that can make you stand out.
• How to highlight your skills in an IT help desk entry level resume.
• How to create a keyword optimized IT help desk resume.
• How to compose a suitable IT help desk resume summary.
• How to optimize your IT help desk resume skills.

Hiration's Online Resume Builder is here to help you write the perfect IT help desk resume with professional assistance.

Our Online Resume Builder is stocked with a huge library of resume examples and an IT help desk resume template that will make your job application easier and effective!

All you have to do is replace the pre-filled information in our example templates with your details as per the targeted job application requirements.

Follow the given steps and learn how to write an IT help desk resume that will further help you communicate your skills to the recruiters:

Pick the Right IT Help Desk Resume Format

Include distinct sections to organize your it help desk resume, start by framing your it help desk resume header, draft a flawless it help desk professional experience section, provide the details of your education in the it help desk resume, highlight your it help desk resume skills, conclude your it help desk resume with a suitable summary/objective, use hiration’s services to create the perfect it help desk resume.

Here is a list of all the topics that you will learn in this blog:

[ Back to Table of Content ]

The Applicant Tracking System is a reliable software used by most recruiters and employers during the hiring process.

And the right resume format can help you enhance your IT help desk resume in the most effective way and make it easier for the recruiters to recognize your professional expertise.

Pick the most suitable resume format from the most distinct ones described below:

Reverse-Chronological: This is one of the best and the most preferred resume format because your most recent and relevant professional details are highlighted upfront to make it recruiter-friendly. Additionally, it is also ATS-friendly and hence gives you a higher chance to get recognition from the recruiters.

Functional: This format is not the best kind to be used as it is not effective enough to help you rank high on the ATS. But for freshers, job-hoppers, and people looking for a change in their career, this resume format can have its benefits. Try and avoid using it if you have a smooth sailing career trajectory.

Combination: This resume format can be effective for framing your IT help desk resume if you have extensive years of professional experience ranging between 15-20 years. You can highlight both your skills as well as your work experience and describe them in detail.

In case you are not sure about which resume format to use to frame your resume for IT help desk, you can always rely on our resume experts at Hiration.

Here is an opportunity to get your resume reviewed by professionals to make it recruiter friendly and ATS-compliant.

There are two types of resume sections and you need to know exactly which sections to include in your resume that can help you frame a job-winning resume.

The sections listed below are the traditional or standard sections that should be included in your resume at all times:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience

The below-given sections are optional and you can include them whenever required or deemed necessary to add value to your standard sections:

• Certifications (if any)
• Additional Information (if any)
• Awards & Recognitions (if any)

To learn more about resume sections you can go through Hiration's 2022 Guide to adding the right sections in a resume .

Or you can simply go to Hiration’s Online Resume Builder and create an IT help desk support resume that can help you get shortlisted for the job of your dreams.

If you are someone who uses "CV" or "Resume" as your resume header, you have to stop stating the obvious and start saving precious space on your resume.

Your name should be written at the topmost part of your IT help desk resume to maintain its unique identity and make it allow the recruiters to keep an easier track of your resume.

Use the largest font size in the range of 16-20 font size and simply leave a space between your first name and last name.

In case of a middle name, just write the initial of your middle name, add a full stop and place it between your first and the last name.

To get an in-depth knowledge of curating the perfect resume header, you can go through Hiration’s 2022 Guide To Writing The Perfect Resume Header .

Look at the IT help desk resume example illustrating an ideal resume header that we have made with Hiration’s Online Resume Builder :

IT Help Desk Resume: Personal Information

Provide the required details to make sure that the recruiters get in touch with you for any likely shortlist.

An ideal personal information section should contain the following:

• Contact Number: Provide the contact number that you actively use through which the recruiters can easily get in touch with you.
• Email Address: Provide an email address that has your real name to maintain a professional approach.
• Current Location: If you are applying for a job abroad, mention your state and country. Else simply mention your current city and state of residence.

Additionally, you can also mention the details of the following as per your discretion:

• LinkedIn profile link
• Link to an online portfolio

For more details on this section read Hiration's 2022 Guide to composing your contact information .

Refer to the sample IT help desk resume given below to see what an ideal personal information section looks like in an IT help desk support resume:

Our Online Resume Builder can help you put together an impeccable IT help desk entry level resume.

IT Help Desk Resume: Profile Title

The second-largest text in the range of 14-16 font size should be used to curate your profile title on a resume.

It communicates your current designation, your functional industry, and the level of seniority in your field of work.

If you are tempted to exaggerate your profile title, get rid of the thought because it can only spell doom for your job application.

Be accurate with what you have professionally done and where you stand in your professional podium for the recruiters to recognize your professional status.

An ideal profile title should look like the one shown in our below-given IT help desk sample resume:

Our AI-powered Resume Review Service is available to give your resume an in-depth and constructive analysis within minutes of uploading it on our tool!

Since the professional experience section takes up most of your resume you need to make the best use of this section.

Every relevant work experience or the current job profile that you are holding should be described for the recruiters to easily recognize your professional expertise and raise your chance of being shortlisted for the targeted job profile.

To ensure that you frame an impressive professional experience section, you need to apply the following factors:

STAR Format

• Frame Points

Bucketing & Bolding

[ Back to Table of Content ] Use the STAR format to describe your work details for the recruiters to easily recognize your potential:

STAR refers to:

• S: The s ituation, backdrop, or context of your contributions.
• T: The actual t ask that was assigned to you.
• A: The strategy you put into a ction to execute the assigned task.
• R: The r esult or outcome of your action in the form of an achievement figure.

Framing Points

[ Back to Table of Content ] What do employers look for in resume for IT help desk?

Well, the answer is simple!

They simply look for those applicants who are qualified to shoulder the responsibilities of an IT help desk.

Just as simple as the answer is to the question asked, your professional experience statement should be simple and easy to understand too.

Let us look at the two sets of IT help desk resume examples that we have given below for you to understand the effectiveness of framing your points and how it can be easily done.

IT Help Desk Resume Example 1

"As an IT help desk for the XYZ company I was assigned to oversee 10 help desk staff members who were given the task to remotely assist the customers and clients, through e-mail or phone. I also played a key role in the process of scheduling meetings, hiring, and providing evaluations of the employees. I have successfully administered the complete configuration of 150+ personal computers for two different departments by repairing and upgrading. Additionally, I performed periodic hardware or software checks to ensure that they were properly functioning and improve the quality of work by 15%."

IT Help Desk Resume Example 2

Oversaw 10 help desk staff members who were assigned to remotely assist customers, via e-mail or phone Played a key role in the process of scheduling, hiring, and providing evaluations of employees Administered the complete configuration of 150+ PCs for two departments by repairing and upgrading Performed periodic hardware/software checks to ensure the proper functioning and improve 15% work quality

Framing Points: Analysis

From the two IT help desk resume examples illustrated above, we can observe that:

• Writing a long paragraph to describe your professional roles & responsibilities as an IT help desk does not do justice to your expertise and potential. It is hard to recognize your skills at a glance and most recruiters may not spend enough time going through the whole paragraph.
• Whereas, framing one-liner bullet points are easier to read and hence the recruiters would easily recognize the positive impact you had on your work. Moreover, one-liner points tend to focus on your main involvements and do not highlight vague points.

In conclusion, you can curate ATS-friendly resumes by using bullet points to frame one-liners and communicate your professional caliber to the recruiters.

[ Back to Table of Content ] Another important factor that can contribute towards enhancing your professional experience section is bucketing and bolding.

To understand why it is so, look at the two IT help desk resume examples give below.

Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service

Training & Customer Satisfaction Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Client Relationship Management Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service

Bucketing & Bolding: Analysis

• Framing points in one-liner alone are not enough to get the attention of the recruiters as it does not make the highlights of your points stand out for the recruiters to easily recognize.
• Whereas applying bucketing and bolding makes it easier for the recruiters to recognize the most significant points without having to read through the whole resume.

In conclusion, you must always list all the similar points under the relevant buckets by creating unique headings. And enhance your framed points to communicate your work experience for the recruiters to easily read and comprehend.

To understand this section in detail and learn how to master it, read Hiration's guide on framing the work experience in your resume .

IT help desk resume sample for Professional Experience

Here is an IT help desk resume sample signifying an ideal professional experience section:

IT Help Desk Resume Keywords

To make sure that your IT help desk entry level resume ranks high on the ATS, you need to keyword-optimize your resume.

Suitable keywords can be found in the IT help desk job description.

Before you start sending out your resumes to the recruiters, make sure that you compare your job description and the keywords included by the recruiters in the job listing.

Pick the most relevant and significant keywords that highlight your professional skills and list them in your professional experience section and key skills section.

You can also add suitable keywords in your IT help desk resume summary and IT help desk resume skills sections.

Including the right keywords in your resume can raise your chances of ranking high on the ATS and give your better opportunity to end up being recognized by the recruiters who can give you the required shortlist.

Every time you wonder what to put on a resume for IT help desk job, remember that your educational qualification can raise your chances of landing your dream jobs.

Do not skip the education section in your resume, especially if you are writing an IT help desk entry level resume.

The education section of your resume should ideally consist of the following details:

• Name of the school/university you have attended.
• Name of the courses you have pursued.
• The location of your school/university.
• Enrollment and graduation dates in the month & year format.

We have an exhaustive guide written just for this section on Hiration's 2022 Guide on how to list education on your resume .

Refer to the IT help desk support analyst sample resume showcasing the ideal education section for your resume:

IT Help Desk Resume: Certifications

Apart from the details of your educational qualification, you can also add any relevant certifications that validate your eligibility to practice your line of work.

The certification section of your IT help desk support resume should consist of the following details:

• Certification course name.
• Name of the institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in the month & year format.

Hiration's 2022 Guide on listing certifications on a resume has more in store for you to get a better understanding of this section.

The below-given sample resume for IT help desk is showcasing what an ideal certifications section for your resume looks like:

Create an impeccable resume with the help of our Online Resume Builder .

It is safe to say that this section can do wonders for your resume and raise your chances of being shortlisted by the recruiters if curated effectively.

Most of the skills that need to be highlighted in this section are ideally present in your professional experience section. So simply scan through your one-liners and pick those skills that have been justified, then list them in this section.

To use this section in your favor and rank high on the ATS, add suitable and relevant keywords that are mentioned in the job description.

Make sure to read Hiration's 2022 Guide on what skills to put on a resume and learn more about curating the perfect skills section.

Here is an IT help desk resume sample showcasing the perfect key skills section:

IT Help Desk Resume Summary

A resume summary is an important feature of a resume that can help you give the recruiters an insight into your resume in just a few lines without wasting their time.

It is most suitable if you compose this section in the end because that way it will be easier for you to decide which points to skip and which points to mention.

Compose an IT help desk resume summary only if you have more than 3 years of work experience to highlight in your resume.

Try to keep it short and precise in 3-5 lines and add suitable keywords

There is more about this section in our Resume Summary Guide so make sure that you go through it to learn how to compose a suitable IT help desk resume summary.

Attached below is an IT help desk resume sample showcasing the ideal resume summary:

In the meanwhile, make resume-writing an effortless affair with Hiration's Online Resume Builder now!

IT Help Desk Resume Objective

Compose an IT help desk resume objective if you are a fresher writing an IT help desk resume entry level or have very less experience to highlight in your resume.

It gives an overview of your resume just as an IT help desk resume summary.

The only difference is that you need to keep professional experience on the sideline and focus on your skills and describe how you can contribute towards the higher goals of an organization.

Read Hiration's 2022 Guide on Resume Objectives to learn more about resume objectives.

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Visit our Online Resume Builder and explore the best we have to offer you.

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Your resume will be reviewed in compliance with the below-mentioned parameters:

• Compliance with industry norms ** Conversion Scope
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• Resume Formatting (font, margins, the order of sections, etc.)

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Our Online Resume Builder is here to help you create job-winning resumes.

Key Takeaways

• Always use the right resume format that best suits the trajectory of your career and the requirements of your job application.
• Label your resume with your name as the header and provide your contact details along with an accurate profile title.
• Frame action-oriented one-liner points and apply the bucketing and bolding to make them effective.
• Make sure that your resume is keyword optimized to rank high on the ATS and raise your chances of being shortlisted by the recruiters.
• Clearly mention the details of your education and certification to enhance your resume.
• Create a separate section to highlight your most significant skills.
• Compose a suitable IT help desk resume summary to give an overview of your resume.

Now that this blog has come to an end, we advice you to make use of all the IT help desk resume examples and IT helpdesk resume samples while writing the best resume.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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IT Help Desk resume examples & templates

The obvious approach to writing an IT help desk resume might emphasize your IT expertise. But it would be a mistake to downplay the help role that places you on both sides of the customer service equation. A winning resume demonstrates awareness of business needs and the ability to meet them — in this case, your track record of achieving satisfaction for consumers and employers alike.

Resume builders can be a great help in creating such a resume. The job search resources at Resume.io, for example, include more than 350 occupation-specific writing guides with corresponding resume examples. 

This step-by-step guide is backed by sample wording from an IT help desk resume you can adapt as you like. Here’s what we’ll discuss:

• What IT help desk professionals do and the job outlook
• Powering on — the right structure and the best format for your IT help desk resume
• Connecting with prospective employers in each resume section — header, profile, work history, education, and skills
• Layout and design tips for a dynamic visual impact

What does an IT help desk professional do?

Ever since computers became commonplace items barely three decades ago, consumers have gotten by knowing just enough as they need to about the hardware connections and software applications that keep our lives humming along at home and in the office. It all works like magic until suddenly it doesn’t.

Failing every DIY remedy that comes to mind — including “unplug and wait 10 seconds before plugging back in” — it’s reassuring to know IT help desk teams are standing by with the right diagnoses and fixes. The technical support expert who answers our phone call, online chat, or email, or greets us in person, is on the front lines of troubleshooting, helping to get our digital devices up and running again. 

The range of problems handled by IT help desk staff vary by employer and industry. Some work for large software companies or tech support providers, advising clients that use business-specific programs. Others work in call centers, providing step-by-step practical assistance, or in retail settings where computer products are sold.

According to Glassdoor.com , the average salary for IT help desk technicians in the U.S. is $42,169 per year. This is comparable to the $43,454 annual income reported by Payscale.com . 

The U.S. Bureau of Labor Statistics (BLS) indicates the median annual wage for computer user support specialists was $49,770 in May 2021. The BLS projects 9% job growth for these professionals between 2020 and 2030, consistent with the occupational average. 

How to write an IT help desk resume

With efficiency being an attribute of IT help desk specialists, you might appreciate how efficient and orderly resumes are by design. Each of these essential components serves a vital purpose:

• Employment history section
• Education section
• Skills section

Economy of words is crucial so that your resume fits on one page. Strive for concise wording that’s precisely on-point. And make sure you incorporate the right keywords to prevent rejection by the applicant tracking systems (ATS) that many hiring organizations use to screen online document submissions.

The strongest keyword clues come from scrutinizing the advertised job requirements. This is also critical for customizing each version of your resume to the specific IT help desk hiring situation.

Find even more writing advice in Resume.io’s growing IT category: including IT manager resume example, IT director resume example, IT project manager resume example, information technology resume example , and IT specialist resume sample.

Choosing the best resume format for IT help desk professionals

Anyone with a straightforward job history in mostly employee positions is advised to use the chronological resume format. It’s the most common way to structure a resume by listing work experience highlights under employer headings, dated in reverse chronological order. Recruiters also prefer this easy-to-follow overview format.

A functional resume format enables you to emphasize specialized or transferable skills. A hybrid (combination) format allows even more flexibility.

Resume header

Your resume header should not be an afterthought. Don’t underestimate what an eye-pleasing design achieves off the top by visually putting your job application in a class of its own. For double the impact, use the same header on your cover letter.

As a personal branding label, the header leaves no doubt to whom your resume belongs. Its placement on the page, offset by white space, makes everything look more inviting to read. And by prominently displaying your contact information, the header makes it quick and easy for recruiters to get in touch with you.

Resume summary example

What does the hiring organization need most from the person filling this IT help desk position? An effective resume summary conveys immediately that you are the best person to meet those needs. By highlighting your most persuasive qualifications and personal qualities in that context, you create an immediate, direct connection with recruiters. That you’ve done your homework about the job and the employer will be obvious when you come across as a problem-solver, who offers valuable expertise.

Your resume summary — sometimes called the profile or personal statement — has a lot to say in a compressed space. It calls for concise and precise wording without selling yourself short. Use descriptive and dynamic action verbs , alongside ATS-beating keywords.

Below is an IT help desk resume sample summary you can customize.

Highly dynamic IT Help Desk Specialist experienced in providing top-notch support through many different channels of communication. Adept in troubleshooting complex issues and working to discover and implement real solutions.

Employment history sample

Organize your work experience highlights in a way that shows growth and achievement. Be specific and selective in showcasing directly relevant examples for each position held. Again, this overview of what you’ve accomplished and contributed should be custom-tailored to the hiring organization’s needs, suggesting how you could be part of its future success story. 

Prospective employers are not interested in what you were responsible for, but what you actually did — especially the beneficial outcomes. Use facts and figures to quantify results that your efforts made possible — savings, efficiencies, and productivity gains, if not the number and diversity of customers served or tasks completed.

Below is an IT help desk employment history resume sample you can modify.

IT Help Desk Associate at Beeway Communications, New York  July 2018 - July 2022 

• Managed a successful on-boarding experience for new customers by working to determine how to best utilize Beeway's features and functionality to best serve their business.
• Diagnosed, troubleshot, and worked to resolve service issues.
• Answered incoming customer support calls and created detailed tickets to track and resolve issues.
• Worked with the rest of the IT department on upgrades and software roll-outs.
• Provided exceptional computer and technology support to organizations.
• Installed and configured software and hardware for end users.

IT Help Desk Technician at Nextone, New York  October 2015 - June 2018 

• Performed remote troubleshooting using diagnostic techniques and relevant questions.
• Worked with customers to determine and implement the best solutions for their issues.
• Provided accurate information on IT products and services.
• Identified and suggested helpful improvements in procedures.
• Performed follow-up calls and visits and updated customer statuses and information.
• Installed and configured laptops, PC's/desktops, printers, and peripherals.

IT help desk resume education example

The education section is where you list computer-related degrees or other post-secondary technical programs you’ve completed, in reverse chronological order, from highest to lowest level. Only list your high school in the absence of education higher than a bachelor’s degree.  

Be sure to include relevant IT certifications , on-the-job training, and any other skills development programs. Also mention professional association memberships that offer opportunities for continuous learning and peer networking.

Below is the education section from an IT help desk resume you can modify.

Bachelor of Science in Computer Science, Manhattan College, New York  September 2010 - May 2014 

• Graduated summa cum laude.

CV skills example

The technical abilities listed on your IT help desk CV should match the employer’s job posting. Double-check to make sure you’ve covered all those must-have hard skills , especially keywords. Besides being an ATS-proofing safeguard, it shows you are aware of employer priorities.  That was the easy part. Now consider which soft skills are essential for IT help desk professionals to succeed in a customer service capacity, working independently or collaboratively.

Support.cc , a help desk software provider, outlines 10 soft skills that IT help desk professionals should have.

• Customers-come-first attitude
• Business awareness
• Adapt at time management
• Attention to detail
• Collaboration with others
• Willingness to learn
• Works well under stress
• Analytical mind

Check out an IT help desk CV sample for the skills section below.

• IT Troubleshooting
• Leadership and Teamwork
• Technical Help Desk Procedures
• Critical Thinking and Problem Solving
• Advanced Knowledge of Computer Operations
• Listening and Responding Skills

Resume layout and design

“Simple and spotless” provides the best assurance of an IT help desk resume that actually gets read. And that need not be synonymous with bland and boring. Just keep the layout, design, and formatting elements streamlined and uncluttered for a polished-looking page. Set the bar high for reading ease and eye appeal, from font choices and margin widths to the sparing use of graphic elements that never distract. And it should go without saying that a tech specialist’s resume is character-perfect and bug-free in every sense, with the final version saved as a PDF so it looks the same on every digital screen. 

Spare yourself the hassle and uncertainty of DIY layout and design by using one of Resume.io’s field-tested resume templates. Just download a style you like after browsing our four design categories Then it’s a snap to customize with your own replacement text using our builder tool. 

Key takeaways for an IT help desk resume

• As long as computer users are stymied on occasion by problems needing a pro’s attention, IT help desk employment growth will continue.
• Every IT help desk resume should be tailored to the specific job and employer’s needs, reflecting customer service skills and business awareness, as well as technical expertise.
• The recruiter’s posted job requirements are the best source for customizing your resume and including the right keywords to avoid ATS rejection.
• A simple but eye-pleasing layout and clean design elements are the keys to a reader-friendly resume page.

Beautiful ready-to-use resume templates

• IT Helpdesk Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on IT Helpdesk Resumes:

• Respond to and resolve IT support tickets submitted by end-users
• Install, configure, and troubleshoot hardware and software for end-users
• Provide technical support for desktops, laptops, printers, and mobile devices
• Manage user accounts and permissions in Active Directory
• Monitor and maintain network infrastructure, including switches, routers, and firewalls
• Perform regular backups and disaster recovery procedures
• Conduct security audits and implement security measures to protect against cyber threats
• Collaborate with other IT teams to resolve complex technical issues
• Train end-users on new software and hardware systems
• Document IT processes and procedures for future reference and training purposes

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

IT Helpdesk Resume Example:

• Implemented security protocols, monitored and maintained company systems, and resolved user issues before escalations with an average response time of 6 minutes
• Evaluated and introduced new IT solutions, including hardware and software, to increase employee productivity by 30%
• Developed and trained end-users on company-specific applications and software that decreased help desk tickets over 45%
• Reduced total system downtime by 40% through successful diagnostic and preventive maintenance on systems, networks, and applications
• Researched and successfully integrated a cloud-based system to streamline operations and improve customer service
• Flawlessly maintained and updated inventory of IT resources, troubleshooting any issues and providing solutions in a swift and effective manner
• Constructed and launched video tutorials and user guides to help end-users on how to use the system with improved accuracy and efficiency
• Assisted in the installation and configuration of various software and hardware, ensuring minimal error and zero downtime
• Consistently exceeded expectations for end-user onboarding, providing them with technical support and training and leading to a 95% customer satisfaction rating
• Network troubleshooting and diagnostics
• System/Server administration
• Data/System security protocols
• End-user support & training
• Remote IT Infrastructure management
• System integration and configuration
• Cloud computing and storage
• Installation of hardware and software
• Antivirus, anti-malware and malware removal
• Network monitoring and performance optimization
• User account administration & management
• Network and system scripting
• Documentation and user guides creation
• Scripting & Automation technologies
• Incident handling & resolution
• Helpdesk ticketing software
• IT asset inventory management
• Video conferencing & remote access tools
• VoIPand telecommunication techniques
• Change & Problem Management principles
• Information Technology
• Computer Science

Top Skills & Keywords for IT Helpdesk Resumes:

Hard skills.

• Troubleshooting and Problem Solving
• Technical Support and Customer Service
• Network Administration and Maintenance
• Operating System Installation and Configuration
• Hardware and Software Installation and Configuration
• Remote Desktop Support
• Active Directory Management
• Firewall and Security Management
• Backup and Disaster Recovery
• Cloud Computing and Virtualization
• Mobile Device Management
• ITIL Framework and Service Management

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting
• Time Management and Prioritization
• Attention to Detail and Accuracy
• Patience and Empathy
• Adaptability and Flexibility
• Customer Service and Support
• Technical Aptitude and Knowledge
• Teamwork and Collaboration
• Active Listening and Feedback Incorporation
• Analytical and Critical Thinking
• Stress Management and Resilience

Resume Action Verbs for IT Helpdesks:

• Troubleshooted
• Communicated
• Collaborated
• Implemented
• Prioritized
• Investigated
• Coordinated
• Facilitated

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Resume FAQs for IT Helpdesks:

How long should i make my it helpdesk resume, what is the best way to format a it helpdesk resume, which keywords are important to highlight in a it helpdesk resume, how should i write my resume if i have no experience as a it helpdesk, compare your it helpdesk resume to a job description:.

• Identify opportunities to further tailor your resume to the IT Helpdesk job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for IT Helpdesks:

It support analyst, it support specialist, it support manager, it service manager, it systems analyst, it security analyst, it system administrator, it architect.

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3 Help Desk Resume Examples - Here's What Works In 2024

As a help desk specialist, you keep the company up and running by providing technical support. your role is to help both end-users and employees troubleshoot their issues with software or hardware. that is why help-desk professions are so important in any organization. do you want to take your resume to the next level check out this guide. we’ll help you create your own help desk resume with three customizable templates and insightful tips. let’s get started..

A help desk is an IT system and the main point of contact between a company and its users. It provides support for both its personnel and customers. Additionally, these systems include self-service resources such as articles and a community channel. They have a contact channel where users can request a help desk analyst to help them solve their issues with products. Employees can also talk to technicians if they need help with setup or networking issues. 

Help desk technicians must be proficient at troubleshooting and networking. These are two main things you should mention in your resume. You should also have excellent communication skills and logical thinking to resolve issues efficiently. 

According to the Bureau of Labor Statistics (BLS), the majority of entry-level computer support specialists have an associate degree in a computer science -related field. However, some employers will hire candidates with only a high-school diploma and relevant IT experience. You can also include relevant certifications in your resume to stand out. 

Most help desks work with support tickets to keep track of the volume of requests and prioritize those with higher urgency. As a help desk specialist, you can work on multiple bulks of tickets with a prioritization approach.

In this guide, we’ll discuss some of the different help desk roles and give you tips on how to optimize your resume. Take a look below to get more insights about each career.

Help Desk Resume Templates

Jump to a template:

• Help Desk Analyst
• Help Desk Technician
• IT Help Desk (Entry Level)

Jump to a resource:

• Keywords for Help Desk Resumes

Help Desk Resume Tips

• Action Verbs to Use
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 3: Help Desk Analyst Resume Example

Help desk analysts assist customers and employees with technical support via email or phone calls. They have a customer service role as well as an IT technician. That’s why it is vital to demonstrate outstanding interpersonal skills in your resume. Sometimes you will be talking to people who don’t have a technical background, so you must be patient and explicative.

We're just getting the template ready for you, just a second left.

Tips to help you write your Help Desk Analyst resume in 2024

   demonstrate your knowledge of help desk software..

Most help desk analysts work with specialized software like Jira to optimize operations. This type of software helps technicians with ticket prioritization and automation. Therefore, it is crucial to mention in your resume that you are familiar with these systems.

   Highlight your technical skills.

Some employers might overlook your educational background if you have the right skills and experience. That’s why it is important to put some effort into this section. Include skills like troubleshooting, networking, customer service, etc. It is vital to focus on your technical competencies.

Skills you can include on your Help Desk Analyst resume

Template 2 of 3: help desk technician resume example.

A help desk technician’s primary goal is to improve customer satisfaction by helping them resolve technical issues with the organization’s product. That’s why your resume should be tailored to the IT industry. They will also assist employees with technical queries. Another relevant help desk technician's responsibility is to educate employees on how to use machinery and software.

Tips to help you write your Help Desk Technician resume in 2024

   indicate your familiarity with agile principles..

Most help desk technicians work with an Agile approach. This helps them reduce productivity leaks and encourages collaboration among team members and stakeholders. That’s why it is worth mentioning your knowledge of this system in your resume. Technicians who are familiar with Agile principles are generally more efficient.

   Mention your abilities to cooperate with teams.

As we mentioned earlier, help desk technicians often assist employees with technical support, but they must also help them understand how to use software and hardware responsibly. Therefore, collaboration and team work skills are competencies that you must highlight in your resume.

Skills you can include on your Help Desk Technician resume

Template 3 of 3: it help desk (entry level) resume example.

Help desk centers usually work in tiers, meaning that technicians have a designated level of complexity with technical support. Some of them handle advanced issues while others focus on basic setup tasks and lower-level troubleshooting. That is precisely the work of an entry-level IT help desk specialist since they don’t have extensive experience on their resume.

Tips to help you write your IT Help Desk (Entry Level) resume in 2024

   include volunteering experience in it..

Having a lack of professional experience in help desk centers doesn’t have to prevent you from applying to this position. You can also include relevant experience in volunteering and internships. These days, this type of on-the-job training has a lot of value in the IT industry.

   Highlight projects in which you used your transferrable skills.

If you have worked in personal or extracurricular projects where you used your technical support skills, you can mention that in your resume. This is a good idea to demonstrate your value. You can highlight skills from this experience, such as problem-solving and troubleshooting.

Skills you can include on your IT Help Desk (Entry Level) resume

We consulted with hiring managers from companies like IBM, Dell, and Accenture to gather their best tips for creating a winning help desk resume. The following tips will help you showcase your technical skills, customer service abilities, and problem-solving expertise to land your next help desk job.

   Highlight your technical skills

Employers want to see the specific technical skills you possess that are relevant to the help desk role. Include a 'Technical Skills' section on your resume and list the software, hardware, and systems you are proficient in.

• Proficient in Windows, macOS, and Linux operating systems
• Experienced with help desk software including Zendesk, Freshdesk, and ServiceNow
• Skilled in remote desktop tools such as TeamViewer and LogMeIn
• Knowledge of networking protocols including TCP/IP, DHCP, and DNS

   Emphasize your customer service experience

Help desk roles require excellent customer service skills. Highlight any customer service experience you have, even if it's not directly related to IT.

• Answered phones and responded to emails
• Helped customers with their problems

Instead, quantify your achievements and provide specific examples:

• Maintained a 95% customer satisfaction rating while handling 50+ support tickets per day
• Resolved complex technical issues for non-technical customers, resulting in a 20% reduction in escalations to higher-level support

   Show your problem-solving skills

Employers want to see that you can troubleshoot and solve complex technical problems. Use bullet points to describe specific examples of how you used your problem-solving skills to resolve issues.

• Diagnosed and resolved a recurring network connectivity issue, resulting in a 30% reduction in related support tickets
• Collaborated with cross-functional teams to identify and implement solutions to a critical system outage, minimizing downtime by 50%

   Tailor your resume to the job description

Customize your resume for each job application by using keywords from the job description. This will help your resume pass through applicant tracking systems (ATS) and grab the attention of hiring managers.

For example, if the job description mentions specific skills like 'ITIL' or 'Salesforce', make sure to include those keywords in your resume if you have those skills.

Experienced help desk professional with 3+ years of experience providing technical support for Windows and macOS systems. Skilled in ITIL best practices and experienced with Salesforce CRM. Achieved a 98% customer satisfaction rating and resolved over 500 support tickets per month.

   Include relevant certifications

Certifications demonstrate your expertise and commitment to your field. If you have any relevant certifications, such as CompTIA A+, ITIL, or HDI certifications, make sure to include them on your resume.

List your certifications in a separate 'Certifications' section or include them in your 'Education' section. For example:

• CompTIA A+ Certification, 2021
• ITIL Foundation Certification, 2020
• HDI Desktop Support Technician Certification, 2019

   Highlight your achievements

Use metrics and data to showcase your achievements and demonstrate your impact in previous roles. This will help you stand out from other candidates and show the value you can bring to the organization.

• Resolved customer issues in a timely manner
• Improved customer satisfaction scores

Instead, quantify your achievements:

• Consistently resolved customer issues within a 2-hour average response time, resulting in a 95% customer satisfaction rate
• Implemented a new ticketing system that increased first-call resolution rates by 20%
• Trained and mentored 5 new help desk technicians, resulting in a 30% increase in team productivity

Writing Your Help Desk Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, making it easy for hiring managers to identify whose resume they're reviewing. Use a larger font size than the rest of your contact details.

• John Smith | 123 Main St, Anytown, CA | (555) 555-5555 | [email protected]

Instead, format your header with your name on its own line:

• John Smith 123 Main St, Anytown, CA | (555) 555-5555 | [email protected]

2. Include essential contact details

After your name, list your key contact details so employers can easily get in touch:

• Phone number
• Professional email address
• LinkedIn profile URL (optional)
• City and state of residence

John Smith (555) 555-5555 | [email protected] | linkedin.com/in/johnsmith | Seattle, WA

Including your full mailing address is no longer necessary. Listing your city and state is sufficient and protects your privacy.

3. Optionally include your target job title

While not required, you can include your target job title in your resume header to immediately communicate the role you're seeking. This helps busy hiring managers quickly understand your career goals.

Here's an example of a resume header that includes the target job title:

• John Smith IT Help Desk Specialist (555) 555-5555 | [email protected] | Seattle, WA

However, avoid listing multiple job titles or unrelated roles, as that may confuse hiring managers about your career focus.

  Summary

A resume summary is an optional section that highlights your most relevant qualifications for the job you're applying to. While it's not required, it can be a strategic way to provide additional context about your career goals and the value you'd bring to the role, especially if you're changing careers or industries. Avoid using an objective statement, which focuses on your own goals rather than how you can contribute to the company.

When writing a summary for a help desk position, focus on your technical skills, problem-solving abilities, and customer service experience. Keep it concise and avoid repeating information that's already included in other sections of your resume.

To learn how to write an effective resume summary for your Help Desk resume, or figure out if you need one, please read Help Desk Resume Summary Examples , or Help Desk Resume Objective Examples .

1. Highlight your technical expertise

Employers hiring for help desk roles are looking for candidates with a strong foundation in technical support and troubleshooting. In your summary, showcase your proficiency in the specific technologies, software, and systems relevant to the position.

For example, instead of using a generic statement like this:

• Experienced IT professional with a background in technical support

Provide specific details about your technical skills:

• Help desk professional with 5+ years of experience troubleshooting Windows, Mac, and Linux operating systems, as well as network connectivity issues and software installation

By highlighting your technical expertise upfront, you'll demonstrate to hiring managers that you have the necessary skills to excel in the role.

To ensure your resume includes the right technical skills and keywords, try using Targeted Resume . This tool analyzes your resume against a specific job description and provides feedback on how well your qualifications align with the requirements.

2. Emphasize your customer service skills

In addition to technical expertise, help desk positions require strong communication and customer service skills. Use your summary to showcase your ability to interact with users, explain complex technical concepts in simple terms, and provide patient, empathetic support.

Help desk technician with a proven track record of providing exceptional customer service and resolving complex technical issues. Skilled in active listening, clear communication, and maintaining a positive attitude under pressure. Committed to delivering timely, effective solutions to ensure user satisfaction and productivity.

By emphasizing your customer service skills, you'll show hiring managers that you have the interpersonal abilities necessary to succeed in a help desk role.

Avoid using generic soft skill buzzwords like "team player" or "strong communicator" in your summary. Instead, provide specific examples or metrics that demonstrate your customer service abilities, such as consistently maintaining high user satisfaction ratings or successfully resolving a high volume of tickets.

3. Tailor your summary to the specific role

To make your summary more impactful, customize it to the specific help desk position you're applying for. Review the job description carefully and identify the key skills, technologies, and experience the employer is seeking.

For example, if the job description emphasizes experience with a particular ticketing system or customer relationship management (CRM) software, make sure to highlight your proficiency with those tools in your summary:

• Experienced help desk technician with expertise in using Zendesk and Salesforce to efficiently manage and resolve customer support tickets

By tailoring your summary to the specific requirements of the role, you'll demonstrate to hiring managers that you're a strong fit for the position and increase your chances of landing an interview.

After tailoring your resume to the job description, use Score My Resume to get instant feedback on how well your resume matches the key criteria hiring managers look for. This tool analyzes your resume on over 30 essential factors and provides personalized suggestions for improvement.

  Experience

Your work experience section is the most important part of your resume as a help desk professional. It's where you show hiring managers how you've applied your technical skills and knowledge to solve problems, support customers, and contribute to your team's success. In this section, we'll break down the key steps to writing a compelling work experience section that will catch the attention of hiring managers.

1. Focus on your help desk achievements

When describing your work experience, don't just list your day-to-day responsibilities. Instead, focus on your key achievements and the impact you made in each role. Use specific examples and metrics to quantify your successes.

For instance, instead of writing something generic like this:

• Responded to customer inquiries and resolved technical issues
• Collaborated with team members to improve support processes

Highlight your achievements with specific details and numbers:

• Maintained a 95% customer satisfaction rating by promptly addressing and resolving an average of 50+ support tickets per day
• Implemented a new ticketing system that reduced average resolution time by 30%, improving team efficiency and customer satisfaction

2. Highlight your technical skills and tools

As a help desk professional, your technical skills and knowledge of specific tools are crucial to your success. Make sure to showcase your expertise by mentioning the specific technologies, systems, and tools you've worked with in each role.

For example:

• Proficient in troubleshooting hardware, software, and network issues across Windows, macOS, and Linux environments
• Experienced in using ticketing systems like Zendesk, Freshdesk, and JIRA to manage and track support requests
• Skilled in remote support tools such as TeamViewer, LogMeIn, and Bomgar for efficient issue resolution

Developed and maintained comprehensive knowledge base articles using Confluence, reducing ticket volume by 20% and empowering customers to find solutions independently.

3. Show your career progression

Hiring managers love to see candidates who have grown and advanced in their careers. If you've been promoted or taken on additional responsibilities within your help desk roles, make sure to highlight that progression in your work experience section.

For instance:

• Promoted from Help Desk Technician to Senior Help Desk Analyst within 18 months, based on strong performance and technical expertise
• Took on additional responsibilities as a Team Lead, mentoring and training 5 junior help desk staff members

By showcasing your career growth, you demonstrate your ability to learn, adapt, and take on new challenges – qualities that are highly valued in the fast-paced world of help desk support.

  Education

The education section of your help desk resume should be concise and highlight your most relevant qualifications. It's important to format this section correctly and include the right information to showcase your skills and knowledge. Here are some tips to help you write an effective education section on your help desk resume.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section above your work history. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Science in Computer Science University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Network Administration Database Management IT Service Management

2. Include relevant certifications

Help desk positions often require specific certifications. If you have earned any relevant certifications, include them in your education section or create a separate 'Certifications' section.

Relevant certifications for help desk roles include:

• ITIL Foundation
• Microsoft Certified Solutions Associate (MCSA)

Here's an example of how to list certifications:

Certifications: CompTIA A+ (2021) ITIL Foundation (2020)

3. Keep it concise if you're a senior professional

If you have extensive work experience in help desk roles, your education section should be brief. Include your degree, university name, and graduation year (optional).

Senior help desk professionals should avoid:

• Listing irrelevant or outdated degrees
• Including graduation dates that may lead to age discrimination
• Mentioning high school education

Instead, keep it simple:

Bachelor of Science in Information Technology University of Texas at Austin

Action Verbs For Help Desk Resumes

Help desk analysts must possess excellent communication skills and be extremely reliable. To demonstrate this in your resume, it is important to use the right language. You can streamline your resume by adding bullet points to your work history and describing your experience and achievements. 

These bullet points should start with strong action verbs that accurately describe your experience. Action verbs provide trustworthiness and improve readability, so this is an excellent way to impress your potential employer.

• Streamlined
• Interpreted
• Troubleshooted
• Strengthened

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Help Desk Resumes

Skills for help desk resumes.

As a help desk analyst, you must have a combination of technical support and customer service skills, since you’ll be working with people. You must have analytic thinking, attention to detail, patience, and team working skills. These are traits that you should highlight in your resume.

The skills section is very important for a help desk specialist's resume, so you should spend some research in advance. Try to find related job posts and find opportunities for skills that you can add. This way, your resume has better chances of getting past applicant tracking systems and it’s more relevant for your potential employer. 

• Technical Support
• Troubleshooting
• Active Directory
• Computer Hardware
• Help Desk Support
• Windows Server
• Customer Service
• Operating Systems

Service Desk

• Microsoft Access
• Printer Support
• Remote Desktop
• Software Installation
• Information Technology
• System Administration
• Computer Repair
• Microsoft Exchange
• Network Administration
• Computer Hardware Troubleshooting

How To Write Your Skills Section On a Help Desk Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Help Desk Resumes

This word cloud highlights the important keywords that appear on Help Desk job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Other administrative resumes, desktop support.

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Help Desk Resume Guide

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• Gig Economy Resume Guide
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• Revenue Cycle Resume Guide
• Help Desk Analyst Resume Example
• Help Desk Technician Resume Example
• IT Help Desk (Entry Level) Resume Example
• Tips for Help Desk Resumes
• Skills and Keywords to Add
• All Resume Examples
• Help Desk CV Examples
• Help Desk Cover Letter
• Help Desk Interview Guide
• Explore Alternative and Similar Careers

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IT Help Desk Resume Examples & Writing Tips

• Jul 7, 2024

It's not a faith in technology. It's faith in people. Steve Jobs

Attention all tech enthusiasts! Are you ready to take your career as an IT help desk professional to new heights?

Look no further because we've got the ultimate IT help desk resume writing guide just for you. In this brief but impactful article, we'll unravel the secrets to crafting a winning IT help desk resume .

So, grab your mouse and get ready to unleash your inner tech wizardry!

Help Desk Resume Examples

Resume example for an it help desk specialist, it help desk technician resume example.

Dustin O'Neill [email protected] | 314-315-4348 | Westerville, OH Objective: Results-driven and customer-focused IT professional with 3 years of experience in providing top-notch Help Desk support. Proven track record of diagnosing and resolving technical issues efficiently. Adept at remote assistance, hardware/software troubleshooting, and maintaining a high level of customer satisfaction. Skills: Remarkable client service competency; Proficient in troubleshooting software and hardware problems; Knowledge of Windows, Mac OS, iOS, and Android operating systems; Capacity to multi-task and manage time effectively; Experienced in server administration with Linux/Unix and Windows platforms; Familiarity with basic networking concepts (TCP/IP, DHCP, DNS); Skilled in data entry and document management; Ability to maintain confidentiality with sensitive client information. Experience: Help Desk Technician NexGen Systems, Westerville, OH June 2023 - Present Respond to IT support tickets and inquiries from employees, diagnosing technical issues in a timely manner. Provide remote assistance and troubleshooting for customer problems. Install, configure, and maintain computer systems, software, and peripheral devices. Collaborate with other IT team members to escalate and resolve complex issues. Technical Support Specialist CodeMinds Tech, Westerville, OH January 2021 - April 2023 Assisted customers with technical issues via phone, email, and in-person. Troubleshot and resolved hardware and software problems for a diverse range of clients. Conducted system upgrades and performed routine maintenance tasks. Provided training and guidance to clients on utilizing software and applications. Education: Bachelor of Science in Information Technology University of California Graduated: May 2020 Certifications: CompTIA A+ Certified Professional

Entry-Level IT Help Desk Resume Sample

It help desk supervisor resume example.

Ernie E. Barton [email protected] | 215-273-0750 | Philadelphia, PA Objective: Highly skilled and experienced customer service professional seeking a challenging role as an IT Help Desk Supervisor, leveraging strong leadership abilities and technical expertise to effectively manage and enhance the performance of the help desk team while ensuring exceptional support to end-users. Education: Bachelor of Science in Information Technology | Springfield University (IL) Graduated: 2020 Certifications: ITIL Foundation | 2020 CompTIA IT Certifications | 2018 Skills: Help desk management Technical support Team leadership and development Incident and problem management ITIL framework IT systems administration Troubleshooting hardware and software issues Customer relationship management Project management Communication and interpersonal skills Experience: IT Help Desk Supervisor | March 2020 - Present Tech Solutions Inc. (Springfield, IL) Lead and manage a team of help desk technicians, providing guidance, coaching, and performance evaluations to ensure high-quality service delivery. Develop and implement help desk policies, procedures, and best practices to streamline operations and improve efficiency. Monitor help desk ticketing system to ensure timely resolution of incidents and requests within agreed service level agreements (SLAs). Coordinate with other IT teams and departments to escalate and resolve complex technical issues and ensure seamless communication and collaboration. Conduct regular training sessions for help desk staff to enhance technical skills, customer service skills, and knowledge of company products and services. Prepare and analyze help desk performance reports, identifying trends and areas for improvement, and implementing corrective actions as needed. Help Desk Technician | June 2017 - February 2020 Tech Solutions Inc. (Springfield, IL) Provided technical support to end-users, troubleshooting hardware, software, and network issues via phone, email, and remote desktop support tools. Managed help desk ticketing system, prioritizing and assigning tickets to technicians based on severity and complexity. Resolved escalated technical issues and provided guidance and support to junior technicians. Assisted in the development and documentation of IT procedures, knowledge base articles, and user guides.

Styleguide for Service Desk Resume

Writing a help desk resume sample requires the use of precise and concise language.

Focus on the specific skills and experience you have that will be relevant to the IT help desk support position, and highlight any certifications or awards. Do not forget to include words that accurately describe you as a specialist.

Avoid using too many adjectives, as they can make your resume sound overly generalized.

Power words to use:

Strong analytical skills: Provide evidence of your ability to analyze, diagnose, and resolve complex problems. Problem-Solving: Demonstrate your ability to identify the root cause of an obstacle and create solutions. Customer Service: Display your capacity to provide quality service in a timely manner. Documentation: Illustrate your commitment to accurately documenting processes and procedures. Expertise: Highlight your mastery in hardware, software, and more. Troubleshooting: Promote your aptitude for determining the cause of problems and developing solutions. Communication Skills: Enhance your social abilities with customers and colleagues. Time Management: Reflect on your ability to complete tasks quickly and efficiently. Networking skills: Detail your understanding of how networks are built, maintained, and secured. Strategic Thinking: Focus on your capability to plan, organize, and strategize for successful outcomes. Adaptability: Evidence of how quickly you can adapt to changes in technology or customer needs. Patience: Underline how well you can handle difficult clients while still providing quality service. Detail Orientation: Point out your facility for focusing on small details while keeping an eye on the big picture. Resourcefulness: Evince your ingenuity by coming up with creative solutions.

Importance of Contact Information

When indicating personal and contact particulars in an IT help desk resume, it is vital to be to the point. Revealing too much information can make the resume seem cluttered while giving too little can create a barrier for employers to distinguish you.

In order to create a successful resume , the following data ought to be incorporated:

Full name; Address; Phone number; Email; Website (if applicable).

It is optional to include social media accounts if they are professional ones. See more info below.

Overall, including the correct contact details is essential for helping employers reach you easily. Guarantee that all the information is accurate.

Experience for IT Help Desk Resume Sample

When creating a service desk resume, document and structure experience section in a clear and concise manner. This makes it easier for potential employers to quickly assess your credentials and decide if you are the right person for the job.

The best way to list your work experience is in chronological order , starting with the current job first. For each entry, include the job title, employer name, location, and dates of employment.

You should also provide an overview of your duties in each role. Ensure that you use bullet points to make your descriptions brief and legible.

For example:

Help Desk Analyst - ABC Company - San Francisco, CA (April 2020 - Present) Observe incoming inquiries and offer technical assistance when necessary; Troubleshoot hardware and software issues by phone or remote access; Install operating systems on new computers and update existing ones. IT Support Technician - XYZ Corporation - Seattle, WA (February 2019 to Present) Resolved technical support tickets within agreed timelines; Developed user guides and provided on-site training sessions for end users; Performed system maintenance tasks such as backups, software updates, and virus scans.

These examples demonstrate that the applicant is familiar with various help desk duties and is able to handle different types of customer service requests. Having such experiences on your resume will make you a desirable prospect when seeking a help desk position.

On the other hand, it is vital to avoid the unclear listing and formatting of work experience in such a resume.

For instance, grouping all experiences into one big paragraph may make it challenging for possible recruiters to accurately evaluate your qualifications.

It is also crucial to abstain from including irrelevant information or exaggerating job titles. Doing so will only give an unpleasant impression of yourself as a candidate.

The IT help desk job can be demanding, with high call volumes and the need to solve issues within strict timelines. A survey found that 67% of IT help desk professionals reported experiencing high levels of stress, which can lead to burnout.

List Education

Education should be listed chronologically, with the most recent first . Additionally, it is essential to enumerate any special courses or pertinent tech training programs you may have acquired.

For example, if you are applying for a help desk role, you might want to record all of your customer service, IT support, or troubleshooting certifications. This will show prospective employers you have the specific skills necessary for the job.

Sort education information in a way that is clear and comprehensible for recruiters and managers. A helpful tip is to itemize when listing your educational experience. This will make your resume for help desk support easier to read and more organized.

Bachelor of Business Administration - University of California (2014-2018); Certified Information Technology Professional (CITP) - Microsoft (2020); Introduction to Programming - Stanford Online (2020).

Conversely, an example of inaccurate education listing and formatting would be omitting bullet points when performing educational experience, certifications, or other key details.

This will pose a challenge for those responsible for hiring to discern and grasp the significance of your academic background.

Help Desk Skills for Resume

Try to demonstrate a mix of soft and hard skills in the IT help desk support resume. This will give employers a deeper and more thorough understanding of your abilities.

Soft skills are interpersonal qualities, such as communication, and customer service, while hard skills involve technical knowledge and experience.

Along with technical proficiency, employers also seek strong communication and problem-solving skills in IT help desk sphere.

Ensure that all proper skills are included. List the job-specific technical qualifications and experience required for the role.

You should include any applicable soft skills that demonstrate your capability to interact with customers and colleagues. It is necessary to organize resume skills in an easy-to-read format so employers can discern which qualifications you possess swiftly.

Help Desk Resume Soft Skills:

• Communication: Ability to effectively communicate verbally and in writing.
• Troubleshooting: Capacity to quickly identify problems and develop solutions.
• Customer service: Knowledge of how to meet clients' needs and provide excellent service.
• Teamwork: Understanding of working collaboratively with colleagues.
• Time management: Capability to prioritize tasks and manage multiple projects simultaneously.

Help Desk Resume Hard Skills:

• Networking knowledge: Apprehension of computer networks, systems, hardware, software, and troubleshooting techniques.
• Operating systems knowledge: Knowledge of computer OS such as Windows, Mac OS X, or Linux.
• Technical support experience: Experience providing tech assistance to consumers or colleagues.
• IT security knowledge: Comprehension of IT security best practices and procedures.
• Database management: Knowledge of databases such as MySQL or Oracle.

By including both soft and hard skills in the help desk resume, you can more fully demonstrate that you have what it takes to succeed in the role.

Social Media Inclusion

Overall, it can be an effective way to demonstrate your digital savvyness and ability to keep up with the latest technologies by incorporating references to web platforms into a service desk resume .

On the other hand, it can detract from the purpose of a resume, which is to highlight professional achievements and experiences.

• Demonstrates digital skills and technical proficiency.
• Can show future employers how tech-savvy the applicant is.
• Can distract recruiters from seeing important job-related qualifications.
• Might appear unprofessional in more traditional workplaces.

For an IT help desk resume that requires frequent customer interaction, it would be beneficial to include links to accounts that demonstrate how you interact with client.

Additionally, for a role that involves working with new technologies, demonstrating an active presence on technology-specific social media platforms such as GitHub or Stack Overflow can be a great way to show initiative and interest in the field.

Help Desk Resume Summary

Constructing a remarkable summary can be daunting. Showcasing your key strengths and skills and how you can benefit the company is paramount. An example of an effective resume synopsis tailored to a help desk position follows:

I am an experienced and knowledgeable Help Desk technician with over 5 years of experience in providing IT support and troubleshooting solutions. I have expertise in identifying and resolving technical issues and managing customer queries in an efficient and timely manner. My exceptional communication skills allow me to provide clear explanations and guidance to users. And strong organizational skills help me stay organized when I'm juggling multiple tasks.

To compose an excellent help desk support resume outline, here are 3 points to reflect on:

• Highlight your key skills and experiences. Emphasize the most relevant qualities that make you suitable for the position. List any professional certifications or qualifications that you possess that would be beneficial for the role.
• Showcase your achievements. Provide examples of how you have used your skills to solve complex problems or improve customer service. Demonstrate that you are able to deliver results and will be able to do it.
• Use industry-specific terminology. Using language according to the field will show employers that you understand the standards and processes. This will help illustrate your knowledge and experience in the area.

Adding Some Extras

To impress the recruiter, supplement the help desk resume with additional personal information. This can be done by adding blocks such as hobbies, classes, languages, awards, internships, references, and certificates.

IT is ever-changing and there is the need to evolve in order to stay relevant. Ryan Ogilvie

Hobbies show that you have interests outside of work. They can help the HRs get an idea of whether your personality is a good fit for the job.

You may express an interest in technology if you have hobbies such as programming or computer repair.

Courses related to technology or customer service will display you are knowledgeable in these areas.

Having taken a course in customer service could demonstrate your ability to give superior client care to customers.

Languages are a testament to your ability to communicate with people who may not have the same language skills as you. Providing help in multiple languages can also make it easier for customers to get assistance.

If you are proficient in Spanish, this could be useful for helping customers who may speak this language but not English.

Additionally, honors can prove advantageous to list in an application since they indicate your successes and talents in the field. Showing your winnings can indicate that you were previously successful and dedicated, and would likely continue to be so if hired.

Winning a customer service award in a past position can demonstrate your potential to excel at a help desk.

Completed internships demonstrate prior knowledge in the sphere and an understanding of how processes work in the workplace. Experience with customer service can show recruiters how well-equipped you are for the job.

You can document your knowledge and skills by completing an internship that involves software development or service support.

A service desk resume may also include letters of recommendation to prove your past performance and trustworthiness from former employers or colleagues.

Letters from your last job can give hiring managers an idea of what kind of worker you were and whether or not they should hire you at hand.

Certificates are also a valuable addition, showcasing your level of expertise and knowledge in certain areas related to the job. Certifications in client service or technology fields can demonstrate to HRs that you have skills they would find valuable in a help desk job search.

A certification related to software troubleshooting could demonstrate your aptitude.

Use Resume Creator

Are you looking for an easy and simple way to create a professional help desk specialist resume?

If so, you can use a ready-made help desk resume template from our online service. Using it is much more convenient than trying to write a resume in Word as plain text.

Here are some of the benefits of using a resume template:

Saves Time - You can get your resume ready in a few minutes, instead of spending hours writing it from scratch. Autonomy - Once you create an account, all your resume drafts will be stored there so you can open them on any device. Accuracy - A well-designed template comes with formatting features that make sure your resume is accurate and up-to-date. Consistency - A template ensures that your resume has a consistent format, making it easier to read and understand. Flexibility - You can edit the content and customize the design of the template to suit your needs. Attention to Detail - You can add details such as certifications and awards to give your resume more credibility. A Professional Look - A polished and professional look is essential for standing out from the competition.

So if you want to create an impressive resume quickly and easily, try using a resume builder!

Create your professional Resume in 10 minutes for FREE

How to Write IT Help Desk Cover Letter

Constructing an engaging cover letter for a help desk technician resume necessitates several considerations.

You should know that it is not just about your resume; it's also about how you present yourself in the letter. A good letter should be short, concise, and to the point.

Here are some tips for crafting an impressive IT help desk cover letter:

• Be specific . When writing your cover letter , ensure that you include specific examples of how your experience has prepared you for the job. Describe why your skills and experiences make you well-suited for the position.
• Highlight your qualifications . Prove them by highlighting any applicable credentials, training, advanced knowledge, or experience. Focus on qualifications that are directly applicable to the position.

Create your professional Cover letter in 10 minutes for FREE

Good example for help desk cover letter:.

Dear Ms. Dorothy L. Whitaker,

I am submitting an application for the job of help desk at SupportGenius. With my experience in customer relations and technical assistance, I believe I am uniquely qualified.

My current role as an account manager for IT Rescue Squad provides me with the knowledge to provide support and troubleshoot problems for customers every day. My technical strengths include working with various software programs, networks, and databases - all skills that would serve me well as a Help Desk employee. I am certain that my abilities and knowledge make me a perfect choice.

Aside from my technical proficiency, I have remarkable customer service talents that enable me to successfully communicate with customers through phone or email. I also have experience resolving customer issues quickly and competently. These skills would be a great asset to SupportGenius as part of their assistance desk staff.

I am very excited by the prospect of working at SupportGenius. I look forward to hearing from you regarding my resume.

Noelle Hollars

This cover letter example stands out because it demonstrates the candidate's relevant qualifications and why the opportunity appeals to them. It's free from spelling and grammar errors which display scrupulousness and professionalism.

Bad Example for IT Help Desk Cover Letter:

To the Recruiting Team,

I am seeking the Assistance Desk position at your company. I would be an ideal candidate given my background in customer service and technical support roles. Plus, I'm really good with computers so I think this job would suit me perfectly!

I'm sure my experience makes me qualified for this job - no one else could do it better than me! Plus, since customer service is one of my strengths, I'm certain I can manage any technical issues customers might have promptly and effectively. Please consider my candidacy, you will not be disappointed!

The cover letter fails to demonstrate specific qualifications or explain why the position interests you or what makes you a top candidate. Additionally, the lack of professionalism indicates an absence of attention to detail, which potential employers may find unappealing.

Entry-Level Help Desk Cover Letter Example:

Dear Hiring Manager,

I am writing to express my sincere interest in the Help Desk position at Byte Savers. While I may be new to this field, I am enthusiastic about leveraging my background in computer science and my passion for problem-solving to contribute effectively to your team.

My academic background in computer science has equipped me with a solid foundation in basic PC operations and programming concepts. I am a quick learner and thrive in environments that challenge me to think critically and find creative solutions to complex problems. I am confident that my technical skills, coupled with my natural curiosity and eagerness to learn, will allow me to quickly adapt and excel in the Help Desk role.

Furthermore, my experience in part-time jobs during my studies has provided me with valuable customer service skills. I have developed the ability to listen attentively to customer concerns, empathize with their needs, and provide timely and effective solutions. I believe that my strong communication skills and customer-centric approach align well with the responsibilities of the Help Desk position.

I am genuinely excited about the opportunity to join your team and contribute to Byte Savers' mission of providing exceptional support to its customers. I am available at your earliest convenience for an interview to further discuss how my skills and enthusiasm can benefit your organization. Thank you for considering my application. I have attached my resume for your review.

Robert Young

Tips on Writing a Cover Letter for Entry-levels:

• Focus on your transferable skills which align with the help desk job description such as customer service, technical competency, communication ability, etc.
• Showcase any related volunteer or internship work you've done that gives you experience helping people with computers or other IT tasks.
• Emphasize any qualifications you may possess that are associated with help desk assistance or IT problem resolution.
• Demonstrate how you can use your knowledge of computer hardware and software to help customers quickly find solutions to their problems.
• Describe why you have a strong interest in providing technical assistance and how your energy will be an asset to the company if hired.

Proofread Help Desk Resume

Carefully checking a help desk technician's resume and cover letter before submission is essential. It is important to use proper words in order to make a good impression on the employer.

Not only does it show that you took the time and effort to write the help desk resume correctly. It also shows that you are detail-oriented and take pride in your work.

Here are a few tips to help you check your documents before sending them: Examine the help desk resume closely and confirm that all data is correct . Verify all spelling and punctuation to guarantee that everything is accurate . Ask someone else to read through the writings for a fresh perspective. Use a spellchecker or grammar checker to find any errors that may have been missed. Make sure all sections of the resume are formatted properly and consistently throughout the document. Going through the papers out loud will assist you in recognizing any mistakes or clunky phrases that need to be amended. Have an expert review of your documents, such as a professional proofreader or career coach, for additional feedback and guidance.

You can rest assured that you have put your best foot forward in your job search by taking the time to spell-check your papers.

Working in the IT Help Desk can provide a stepping stone for various career paths within the IT industry. Many professionals progress to roles such as IT Manager, Network Administrator, Systems Analyst, or IT Project Manager, leveraging the experience gained in Help Desk operations.

This article offers an in-depth guide to composing a help desk resume for a greater likelihood of success.

The most crucial aspects to take into account when creating a resume for IT help desk support:

• Include relevant work experience: List any past IT positions or customer service roles, as well as job duties that are applicable to the help desk role.
• Highlight technical skills: Include any certifications, programming languages, and software you're familiar with that relate to the job.
• Demonstrate problem-solving ability: Showcase your knowledge of troubleshooting techniques and creative solutions you've used in the past.
• Use appropriate language: Use industry-specific terminology that accurately describes your capabilities.

If you need help in constructing your service desk resume, consider using a resume builder with help desk resume examples that can inspire you and give beneficial guidance. Take action now and start writing your perfect help desk specialist resume today!

Alexandra Meyer

Editor-in-Chief at Resume Trick

Alexandra Meyer is the editor-in-chief of Resume Trick. She was behind the launch of Icecream Apps in 2014 and continues to oversee the high content standards of the company's projects. Alexandra has years of experience writing and editing articles about technology, software and online services, and human resources.

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• • Resolved technical issues for over 100 employees, increasing overall productivity by 20%
• • Implemented new IT systems, increasing system efficiency by 15%
• • Led a team of 5 junior IT specialists, improving team efficiency by 10%
• • Resolved technical issues for over 50 employees, ensuring minimal downtime
• • Assisted in the implementation of new IT systems, reducing system errors by 25%
• • Collaborated with the IT team to meet quarterly targets, achieving 100% of goals
• • Supported senior IT specialists in resolving technical issues, contributing to a 10% increase in efficiency
• • Assisted in managing IT systems for 20 employees, maintaining 100% system uptime
• • Assisted in the preparation of quarterly IT reports, achieving 95% accuracy

5 Help Desk Resume Examples & Guide for 2024

Your help desk resume should highlight your technical proficiency. Showcase your experience with relevant software and troubleshooting methods. Demonstrate your customer service skills clearly. Employers need to see your ability to communicate effectively and resolve issues efficiently.

All resume examples in this guide

Desktop Support

Help Desk Manager

Service Desk Manager

Technical Support Manager

Resume guide, in this guide, you’ll learn, looking for related resumes, how to create a help desk resume that gets you hired, the right way to write a header for a help desk resume, how to make an outstanding experience section for your help desk resume, 18 essential skills to highlight in your help desk resume.

The customer is king.

But as a help desk…

You’re the king of customer service.

Anyone can pick up the phone or respond to an email, but very few can do so efficiently.

Your work extends way beyond solving simple technical problems.

Without you, companies can’t keep up good relationships with their clients. Many businesses would struggle to improve their brand image and keep their loyal customers around.

You help employees from inner departments solve tech issues in a timely fashion. That’s how you allow everyone to be more productive and stay focused on crucial tasks.

Thankfully…

The days of simple FAQ pages and Q&A sections on forums are over.

Companies have understood the full extent of your importance. That explains why headhunters today work hard to recruit the best help desk professionals.

But to land the job you want:

You need an outstanding help desk resume that promotes your worth. And that’s what we’re going to teach you today.

We created this guide to help you make a brilliant resume that stands out and gets results.

We’ll show you how to feature the right skills, experience, and other essential sections to make you shine.

Let’s get started.

• Why reading the job description is crucial to picking and featuring the right experience and skills on your resume
• How to structure and format your resume to inspire recruiters and keep them reading
• Best way to showcase your relevant experience and convince headhunters of your worth
• Top technical and soft skills to help you master your job duties and excel at customer service
• Most important additional sections to include if you want to outshine your competition
• Computer Science Resume
• Network Engineer Resume
• Tech Resume
• IT Project Manager Resume

A help desk resume is your chance to leave a strong first impression on recruiters and make them want you.

It's not just a bunch of details or meaningless words sitting on a page. In reality, it's the portal through which you'll land the job you want at the company of your dreams.

Every detail matters, from the way you structure your resume to the way you write your sentences.

Therefore, you must remain strategic in your approach.

First of all:

You need to pick a proper layout for your resume .

There are lots of options to choose from, but not all of them will fit your background.

Here are your two options:

If you have a rich work history and lots of details to share, a reverse-chronological layout is best. Combine that with a double-column temlplate and you can fit everything within a single page without sacrificing any details.

A single column resume template works great for you if you're just getting started as a help desk. You don't want to leave lots of white space in your resume, so you can structure the information to fill the whole page. You might prefer the funcional resume layout in such case, as it allows you to focus on skills, rather than experience.

You need to be different from everyone else.

Think about it for a second…

The company needs assistance from a professional help desk. They've been looking for an ideal candidate for a while — yet they still haven't hired anyone.

Why do you think is that?

Two reasons:

• The majority of applicants don't have the right set of experience and skills to compete for the job
• No one has addressed the hiring company's needs precisely, and most candidates are ego-centric only looking for their own interest

That's where you'll beg to differ and prove yourself deserving of the position.

You'll highlight your unique expertise, most excellent qualities, and career achievements to stand out from the pack. But more importantly, you'll tailor your resume to answer to the company's needs precisely.

This way, you're outperforming everyone in the race and give recruiters a million reasons to hire you.

Best sections for a help desk resume

• Certifications

What recruiters want to see in a help desk resume

• The right customer service experience to help you assist clients effectively
• A solid background in IT and computer science to prove your fitness for the job
• Quantifiable achievements and work results demonstrated through reliable metrics and precise numbers
• Eagerness to learn various technical skills quickly and apply the knowledge in practice
• A set of soft skills including solution-oriented mindset, patience, and interpersonal abilities to allow for flawless communication

The header is a small section sitting at the top of your resume to help you identify yourself.

It only includes personal details - so it shouldn't affect your chances of getting hired.

You want recruiters to remember who you are in a pile of hundreds of resumes. So, this is your chance to hammer your name into their heads.

You must follow the right structure in making your header. You have to feature your key personal details. And you also need to leave away any unnecessary information.

So, where do you begin?

It's simple.

For starters, you only need to include the following information:

• Email address

Next, you'll work on placing them correctly on the page.

Make your name memorable by using a bigger font and separating it from the rest of the details.

The job title comes underneath your full name but in a smaller font.

Featuring your full address is optional, especially if you live far away from the hiring company's location.

So, adding just the city and state in your address is okay.

LinkedIn is where most headhunters go to publish job postings and find qualified candidates. And the platform presents an opportunity for applicants to showcase their worth beyond a one-page resume.

Featuring a link to your LinkedIn profile is your way of helping recruiters notice you. It allows them to learn more about you before the interview, which is something they're grateful for.

Let's look at a couple of examples:

Recruiters must be sure that you're their best candidate they can hire before choosing you.

They want to see that you have solid experience with customer experience. And they need to be sure of your IT skills and problem-solving abilities.

But how do you prove any of that?

Well… it's quite simple!

Show that you've done it all before.

Craft an experience section that presents your job experience professionally. Then, fill it with details about your career successes and accomplishments.

Here are three golden rules to follow when writing your experience section:

1- List your experience in chronological order.

A perfect experience section must be chronological. That means you should start from the most recent position and continue further down.

You don't need to include every single position you've ever had. So, be careful when choosing what you put in this section.

2- Be specific.

It's more important to show than just tell when talking about your work history.

Headhunters are tired of reading repetitive job tasks over and over again. Every applicant they come across sounds the same with all the generic duties they find on Google.

The key here is to give recruiters what they want to see specifically. And to find that, you must look through the job description .

Make each bullet point you list here counts by mentioning the impact you had in your previous positions.

But more importantly:

Everything you mention here has to be relevant to the job you're applying for.

3- Quantify your achievements.

This rule gives hiring managers a rational anchor point for comparison. If your numbers are better than everyone else's, you'll separate yourself from the pack.

You won't be stuck at the bottom with the unqualified candidates who also claim to be good at customer support.

Each bullet point must come with a concrete example or a quantifiable achievement to inspire headhunters.

Use precise numbers of the results you achieved in the past to quantify your career wins.

Check out this example:

• • Responsible for customer service and inquiries
• • Helped customers with technical issues related to the company’s products and services
• • Stayed up-to-date with the latest company technologies and software updates

Nobody likes buzzwords , especially not hiring managers.

They've read hundreds of resumes where job responsibilities are listed with no concrete numbers to prove them.

There's nothing to back up those claims and achievements. As a result, such resumes get largely ignored or even count against the applicant.

The solution is to focus on concrete numbers to demonstrate your impact as a help desk professional.

You need to keep an active language when showcasing your work as a help desk. Stick to action verbs and industry-specific verbs to highlight relevance and competence.

Now, here's what a great help desk experience section looks like:

• • Answered, evaluated, and prioritized 3200 customer inquiries and support requests while maintaining 98% ratings of positive feedback
• • Assisted in the hiring and scaling of the team from 10 teammates to 35 by screening potential candidates
• • Recorded, tracked, and updated support interactions using the company’s ticketing system to help with software development

Featuring the right skills in your resume is key to getting you hired.

Recruiters often find themselves stuck choosing between candidates with the same level of experience. So they rely on the skills section to decide on the best applicant for the job.

But here’s the thing:

It isn’t always clear to you as a job-seeker which talents are essential to showcase in your resume.

Companies differ in the way they operate and deal with their customers. The technologies and tools they use also vary significantly from one industry to another.

As a rule of thumb, you must focus this section on two types of skills:

• Soft skills
• Technical skills

Soft skills include customer service, the ability to stay on top of client requests, troubleshooting, problem-solving, etc…

Patience and solution-oriented thinking are also crucial to helping you excel at your job.

Moreover, you must demonstrate a willingness to learn and adapt to new tools whenever needed. That shows hiring managers your eagerness to succeed at the job and go the extra mile.

On the other hand:

Technical skills vary widely based on the technology used by the company. There are no universally sought-after technical skills in the job market today.

You can recognize what the company needs from you in the job offer. And many tools and technologies are so popular that most businesses in the market today are using them.

So, by this point…

Your primary focus should be to find the most relevant abilities required for the job. Once you identify them, you’ll only need to narrow your list down and present it in this section.

To do that, you should:

• List all the soft and hard skills you possess in one list.
• Define the most sought-after soft/technical talents by reading the job description and keep them in a separate list
• See which skills correlate the most (those are the ones your help desk resume needs to feature)

Here’s our hand-picked list of the most critical help desk resume skills:

Most sought-after technical skills for help desk resume

• Active directory
• Desktop support
• Technical support
• Service desk
• Microsoft Office Suite
• Google Suite
• Troubleshooting
• Email support

Best soft skills to showcase in your help desk resume

• Customer service
• Collaboration
• Communication
• Problem-solving
• Time management
• Multitasking
• Attention to detail
• Solution-oriented

Key Takeaways

• Read the job description thoroughly to identify the hiring company’s needs and address them in your resume
• Create an eye-grabbing header to keep headhunters reading
• Feature your relevant work experience and solidify your claims through precise metrics and quantifiable achievements
• Showcase your technical/soft skills in your experience and skills section to make your resume more appealing
• Feature your educational background and certificates to stand out from the crowd and outshine your competitors

Help Desk resume examples

Explore additional help desk resume samples and guides and see what works for your level of experience or role.

Desktop support roles are similar to a foundational pillar in IT infrastructure. Therefore, desktop support trends can impact the way whole organizations function.

Emphasize your ability to troubleshoot swiftly and accurately. Display your familiarity with common operating systems and applications. Demonstrate your soft skills relevant to desktop support such as communication, team work and patience. Prove that you understand user issues and solve accordingly. Frame your resume in such a way that it showcases your skills in hardware and software, as well as how those skills led to efficient troubleshooting.

Don't just list qualifications; show how you used them to improve the system. Following 'skill-action-results' could look like 'improved ticket resolution time by...' or 'reduced system crashes by...' and so on.

Help Desk Managers play a critical role in customer service. Their actions can have great influence on customer satisfaction and brand loyalty.

Experience in software such as ticket tracking systems and database software is a must. Showcase your customer service skills and ability to manage teams. Demonstrate how you have implemented support strategies that reduced resolution time and improved satisfaction.

Avoid simply listing skills. Instead, show how your management style and technical abilities resulted in improved key performance indicators (KPIs). For example, 'Reduced average call handling time by implementing...', 'Increased customer satisfaction by...' et cetera.

A Service Desk Manager role is as a bridge between users and IT operations. This influential role can shape IT processes within a company.

Your resume should demonstrate your expertise in IT service management principles like ITIL or COBIT. Highlight how you have developed and implemented operational procedures that improved efficiency.

Don’t just list your skills. Instead, show how they have led to more efficient operations. Following 'skill-action-results' could look like 'lowered downtimes by implementing...', 'improved service delivery through...' and so on.

Technical Support Manager roles form a cornerstone of customer and client support systems. Trends within this sphere have far-reaching implications for any tech company.

Among others, highlight your ability to manage and train a team of tech support representatives. Tout your familiarity with a range of software and hardware specific to your industry. Demonstrate a history of increasing customer satisfaction rating by streamlining the tech support process.

Show, not just tell, your skills. e.g. 'lowered tech support turnaround times...', 'improved customer satisfaction ratings by...' and more.

Looking to build your own Help Desk resume?

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IT / Help Desk Resume Sample

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Work Experience

• Timely completion of all work
• Working closely and harmoniously with fellow workers
• Adherence to all safety, health and privacy act rules and regulations
• Effective communication and time management
• Complete administrative tasks, such as tracking help desk calls, assisting with organizational efforts and asset management
• IT team projects as assigned
• Answering end users’ questions about systems and applications
• Windows Server & Desktop operating systems
• Windows and Network Administration
• IT Service Management Software Experience (HEAT)
• Solid understanding of IP networking (LAN/WAN/Wireless)
• Remote help tools like SCCM, RDP and Dame Ware
• Monitoring software (Splunk, IP Monitor, etc.)
• Information Sciences, Technology, Computer Science
• Experience in a Helpdesk or Customer Service environment
• Experience in handling technical support calls in an in-bound call center environment
• Strong knowledge of standard PC hardware/software/operating systems
• Commitment to team concept
• Work in a fast paced & high volume environment
• Production support or technical support experience required
• Proficient in all MS Office Suite including O365

Professional Skills

• Excellent organizational skill to prioritize project timelines effectively and ability to multi-task on competing priorities
• Strong PC Skills including MS Word, Outlook, and Excel
• Possess excellent telephone etiquette and oral and written communications skills
• Resourceful and excellent customer service skills
• Professional appearance and strong written and verbal communication skills
• Demonstrated experience working in a 24/7 production support environment.
• Demonstrated ability to develop business relationships and communicate effectively with the user community

How to write IT / Help Desk Resume

IT / Help Desk role is responsible for basic, software, events, travel, research, reporting, wireless, security, mac, database. To write great resume for it / help desk job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For IT / Help Desk Resume

The section contact information is important in your it / help desk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your IT / Help Desk Resume

The section work experience is an essential part of your it / help desk resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous it / help desk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it / help desk position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative IT / Help Desk resume experience can include:

• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
• Possess experience with computer imaging and configuration
• Min. 1 years of experience with a ticketing system (Heat, Remedy, ETC..)
• Experience working with remote control software
• Experience with Microsoft Active Directory, file/print servers, directory structure, access rights, and network printing
• Good understanding of TCP/IP networks

Education on an IT / Help Desk Resume

Make sure to make education a priority on your it / help desk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it / help desk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT / Help Desk Resume

When listing skills on your it / help desk resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical it / help desk skills:

• Experience and demonstrated proficiency in troubleshooting desktop operating systems and associated hardware and peripherals
• Problem Solver – able to resolve problems effectively
• Computer Savvy – proficient with basic computer skills
• Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, and delegation)
• Incident Management experience ¿ Managing incidents including business expectations and communication
• Good working knowledge of various versions of Microsoft Windows including both workstation and server versions

List of Typical Experience For an IT / Help Desk Resume

Experience for it help desk associate resume.

• Act as Lead for the local Service Desk supervising 4-5 Service Desk Analysts
• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
• Install and maintain end user PCs and laptops using Windows, MacOS, anti-virus, etc
• Maintain corporate backups using Symantec Backup Exec
• Remotely connects to end user’s PC to fix problems
• Remotely connects to end user’s PC to fix problems and desk side support
• Assist users and answer technical questions about Gmail, Google Apps, MyPima, and other PCC systems and software
• Help users configure their mobile devices to connect to PCC wireless networks
• Consistently and accurately track, update, and close assigned support requests

Experience For IT Help Desk Coordinator Resume

• Support to in house applications as well as standard business applications
• Perform routine Active Directory administration tasks
• MS Active Directory Group Policy configuration, deployment and management
• MS WSUS patch management
• Symantec Backup Exec configuration and administration
• Proficiency in Microsoft Products and Applications; Office 365, SharePoint
• Aptitude to be the first point of contact for corporate IT support and team

Experience For IT Help Desk-grand Rapids Resume

• Provide shared drive access
• Troubleshoot corporate computer systems and applications
• Develop and maintain asset management program
• Provide voice and data communication network support
• Trains users on software and hardware use as needed
• Participates in On-Call Rotation as scheduled by IT Support Services Management
• Configuration and support of desktop HW, SW, printers and peripherals
• Receives user requests via ticket system for technical assistance
• Documents, refines, executes and closes user request tickets

Experience For IT Help Desk / Service Desk Analyst Resume

• Performs phone support and analysis/ticket creation of user phone request
• Instructs user on problem resolution
• Promotes complex issues to technical specialists in the NEC or System Support
• Assures problem resolution to created tickets within the allotted timeframe (72 hours for simple issues)
• Manage NEARNG DISA EE and mobile devices via tickets submitted by users
• Serve as the first-line technical specialist that responds to all help tickets assigned using phone, messaging, email and SolarWinds DameWare for remote support
• Serves as primary phone support contact at System Support Helpdesk
• Manages printer fleet through software and fields all help request tickets for all MFD devices; coordinates with RICOH contract support staff for resolution

Experience For IT Help Desk Lead Resume

• Analyzes and diagnoses hardware and software problem tickets with the technical guidance and assistance of other System Support Helpdesk or information technology staff
• Submits change requests to System Support Supervisor for network hardware and/or software
• Conducts adds and removes of permissions to user permission tickets with approvals from user Supervisor
• Provides general ticket-based resolution support to printers and laptops at all NEARNG armories (remote support only, no travel to physical locations)
• Mobile device management of DISA service-provided phones/smartphones via tickets submitted by users
• Troubleshoot basic network issues
• Escalate unresolved calls to the infrastructure support team

Experience For Tier, IT Help Desk Resume

• Troubleshoot and resolve hardware and software problems for end users and corporate systems
• Knowledge of technologies in use, including, Intel, Mac, and Cisco hardware and various operating systems including Windows, Linux, MacOS, Citrix XenServer and Cisco IOS
• Provide end user support for Android and Apple iOS devices
• Aptitude to be the first point of contact for customers and interaction with server and network teams
• Versatile leadership qualities and the ability to manage change
• Present ideas, expectations and information in a concise, well-organized way

Experience For Ssllc IT Help Desk Analyst Resume

• Maintaining a positive, service-oriented attitude in general, seeks to educate end users, assist in resolving operational issues and promote the collaboration benefits of the Office365 platform
• Project management skills and solid time management
• Provide assistance to associates and troubleshoot issues related to hardware and software
• Diagnose hardware onsite and accurately determine replacement parts
• Install peripherals (printers, scanners, etc.)

Experience For IT Help Desk-san Juan Resume

• Replace CAT 5/5E/6 patch cables, jacks and patch panels
• Min. 1 year phone based support
• IT Help Desk experience including knowledge and experience with the principles, methods, and techniques involved in IT Help desk operations, support technician operations, and basic Active Directory
• Carry out tasks with minimal direct supervision
• Handles problems that the first-tier of help desk support is unable to resolve

Experience For IT Help Desk Lead / Supervisor Resume

• Eager to learn with can-do attitude
• Expert knowledge of Windows applications (usage, configuration and support)
• Format Windows computers
• Administration of ITSM
• Disable user accounts

Experience For Senior Coordinator, IT Help Desk Resume

• Create user accounts
• Update user access
• Effective communication to support end user community, able to question the user to get adequate information. Collaborative attitude and creative thinking, ability to think “outside of the box” to assist end user to create a forward-thinking solution. Uses open-ended questions and active listening to help define user requirements and stage potential solutions

List of Typical Skills For an IT / Help Desk Resume

Skills for it help desk associate resume.

• Experience using and installing relevant IT hardware, software and other equipment
• Proven ability to type 35 WPM
• Min. 1 year Service Desk or Help Desk experience
• Experience with Mac OSX 10.6+ & Windows 7
• Relevant Healthcare IT experience considered in lieu of education

Skills For IT Help Desk Coordinator Resume

• Experience with Microsoft Office 2007, 2010, and 2013
• Experience with Microsoft Windows XP, 7 and 8
• Computer Science/Information systems background with2years of IT experience
• Strong knowledge of DHCP, DNS, SMTP, FTP, SFTP,TCP-IP, RDP, VPN, Vlan Configuration
• Experience with industry standard backup procedures
• Time Manager – able to manage multiple assignments and tasks, set priorities
• Strong Work Values – dependable, positive attitude
• Completes all DoD Enterprise Portal Services tickets (after prior approvals are complete) through DISA (DEPO)
• Experience in the Service Desk Lead role

Skills For IT Help Desk-grand Rapids Resume

• Computer Science/Information systems background with 2 years of IT experience
• IT experience, BA in Computer Science or Information Systems
• Working on the new building renovation project by recommending and supporting technology changes
• Developing, maintaining and implementing servers /systems in a mixed technology environment
• Analyzing existing systems and making proactive recommendations for improvements
• Receiving, logging and managing calls from internal staff via telephone and email

Skills For IT Help Desk / Service Desk Analyst Resume

• Working knowledge of TCP/IP and general networking principles
• Developing solutions for complex network, desktop, and server problems
• Working on IT Apps
• Configuring computers with the appropriate software and security configurations. Perform software upgrades and configuration enhancements
• Supporting large company events such as the Global Webcast done by the CEO
• Supporting systems and applications in a large LAN/WAN environment
• Provide and revoke system access during on-boarding, off-boarding of new financial consultants

Skills For IT Help Desk Lead Resume

• Perform admin tasks of maintaining users on third party application - Pershing, Sales Reporting
• Positive Communicator ( listening, speaking and writing)
• Perform routine Active Directory administration tasks including adding/removing users from the domain, group policies, Office365
• Provide the support to search historical emails containing specific keywords or meeting specific criteria
• Support Finance, Risk etc by searching oracle DB containing account and client information
• Provide month end reporting and data processing activities
• Independently research a problem using available resources, such as manuals, training materials and the Internet
• Conduct onsite repairs for clients and internal customers by troubleshooting software and hardware, including Copier Workstations and Printers
• Assist server staff with maintaining production systems and performing system upgrades

Skills For Tier, IT Help Desk Resume

• Proficiency and understanding how to complete essential responsibilities of job with minimal training
• Maintain understanding of TCP/IP and networking concepts
• Provide ad-hoc support by running miscellaneous run data queries from Oracle database
• FPA008: a monoclonal antibody that inhibits the CSF-1 receptor and is being studied in multiple tumor settings and pigmented villonodular synovitis (PVNS)
• FPA144: a monoclonal antibody targeting FGFR2b for selected gastric cancers
• Possess a working knowledge of the Microsoft Office Suite and Windows 7/10
• Capable of working in an environment of near-100% system availability and be able to render solutions to issues in a timely manner
• Diagnoses and troubleshooting Level 2 problems encountered with personal computer hardware, software and peripherals

Skills For Ssllc IT Help Desk Analyst Resume

• Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction
• Coordinates user requests with external vendors according to policies and procedures
• Coordinates referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training or follow-up
• Troubleshoot remote user issues connecting via Virtual Private Network
• Trains users on software and hardware on site or in classroom, or recommend outside contractor to provide training
• Conducts office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis

Skills For IT Help Desk-san Juan Resume

• Phone Based Support Answer incoming client calls on a wired headset at your desk, average 25-40 calls per day
• Responsible for providing corporate end user support
• Handle Tier 3 escalations requests directly by phone and/or using remote access tool (Bomgar)
• Systems Imaging deployment and management
• Familiarity with network troubleshooting process and tools
• Ability and willingness to work in an environment providing 24x7x365 support
• Utilize HEAT ticketing system to process requests

Skills For IT Help Desk Lead / Supervisor Resume

• Microsoft updates and application patching
• Analyzes requests and determines course of action, ticket creation or routing
• Fulfills computer imaging tasks in support of baseline lifecycle plan based on tickets input by the System Support Supervisor
• 2nd and 3rd line support - troubleshooting of IT related problems from in-house software to hardware, such as mobile, Laptops, PCs and Printers
• Log all calls in the Service Desk Call Logging system (SCSM)
• Provide support via phone, email and instant messaging
• Assist with maintaining corporate servers in a mixed technology environment

Skills For Senior Coordinator, IT Help Desk Resume

• Provide first-level support for requests coming into company help desk
• Applies knowledge of customer service techniques as required to address problems with PC based tools and products
• Enable user access after system lock-out situation of end user
• Provide necessary software upgrade support to all front office and back office
• Create and maintain email distribution list for Finance, Compliance, Risk and other admin tasks
• Provide system support to ensure spam and virus protection is in place throughout the network
• Create and support auto-job that perform routine weekly/month activities in systems
• FP-1039: a FGF ligand trap for mesothelioma
• Technical knowledge of modern Hardware and Software

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45+ Best Communication Skills for Your Resume (Examples)

Discover the best communication skills for your resume. From verbal to written communication, learn how to list and describe them to make a lasting impression.

When adding communication skills to your resume, focus on tailoring them to the job ad and using specific terms from the job description. Highlight achievements showcasing your communication strengths, whether it's leading a project, resolving conflicts, or using digital tools like Slack and Zoom. This not only aligns you with what employers are seeking, but also boosts your chances with applicant tracking systems. Always back up your skills with examples to show you can deliver results and work well with others.

Soft skills often get a bad rap for being less important. But they hold serious value — these skills are innate and not always teachable. Yet, simply stating “communication skills” in your resume is too vague to show off your strengths to a recruiter.

Solid communication is key to building relationships, expressing needs, and sharing information — it’s everywhere, including the workplace. The trick is to show your communication skills in a way that highlights what you can achieve and the potential you bring to the company. 

And you can do this through your resume. This article will tell you: 

• All the top communication skills to include. 
• How to list your communication skills on a resume.
• The best ways to improve your abilities for future job opportunities. 

What Are Communication Skills and Why They Matter on a Resume?

Communication skills are how you share ideas, listen, and respond to others, whether verbal, non-verbal, visual, or written. We use these skills every day, so I’ll spare you the full textbook definition — it’s basically how you get your point across and understand others. 

Here’s how the main types of communication can translate into a resume: 

• Verbal communication. We all learn to talk early on, but clear and confident communication is a skill that takes practice. On your resume, you can highlight cases where you led a meeting, conducted a presentation, or explained complex ideas to a colleague.
• Non-verbal communication. This includes body language, eye contact, and facial expressions. Ever noticed how a smile can make someone more approachable? That’s non-verbal communication in action. Demonstrate this on your resume by mentioning roles where you engaged with clients face-to-face, showing approachability and confidence.
• Written communication. Writing emails, reports, or even messages in a chat all fall under written communication. If you’ve ever written a LinkedIn post, a persuasive email, or a detailed report, highlight these experiences on your resume. Show your impact with examples of increased engagement or positive feedback. 
• Visual communication. Using visuals like graphs, charts, or slides to communicate is a great way to get your message across. On your resume, you can mention creating PowerPoint presentations or designing infographics to convey complex ideas or data. 

Many communication skills are considered soft skills because they are personal traits that largely come from everyday experience—think active listening or body language. But many others are hard skills because they require specific knowledge and, usually, on-the-job training—for instance, negotiation techniques or even presentation skills.

With that said, all communication skills are precisely that: skills, not talents . And skills you can learn and improve. Even if you don’t think of yourself as a natural-born communicator, you can take steps to get better at both “hard” and “soft” types of communication skills.

Why do communication skills matter to employers?

Employers want candidates who can clearly express themselves and work well with others — would you really want a Dwight in your office? Good communication can prevent misunderstandings and frustration, making the workplace more productive. 

Communication skills are also crucial across many areas of professional life. You can apply them in business meetings, team projects, customer interactions, or those “networking” sessions in the office kitchen. Showing recruiters you’ve mastered the art of communication is showing them your versatility. 

Here’s a round-up of the top communication skills to include  on your resume: 

Top Communication Skills Examples 

Once your resume grabs the recruiter’s attention, be prepared to discuss all those impressive skills during the interview. Make sure you genuinely understand each skill you’ve listed and how it relates to your experience.

Here’s a rundown of the top communication skills and how they play out in the workplace:

Verbal communication

Verbal communication skills are basically about how good you are with the words and sounds that come out of your or other people’s mouths — about how well you articulate your thoughts and how well you understand what others say. These skills include expressing your ideas, dealing with customers, or persuading your boss to upgrade the office coffee machine. 

Strong verbal communication tells employers you can articulate information, suggestions, and feedback. For roles involving customer interactions or leadership, having solid speaking skills shows you can convey messages clearly and lead with confidence. But remember, verbal communication (like any other form of communication) is a two-way street. Active listening is just as important as speaking clearly.

Most of us can hold a conversation, so be specific on your resume. 

Here are some examples of how to list verbal communication on a resume: 

• Interpersonal communication
• Listening skills 
• Outbound calling 
• Body language
• Foreign languages
• Presenting skills 

Written communication

Written communication skills are about how well you convey information through messages, emails, reports, and notes. You don’t need to be a literary genius, but you should be clear and concise to avoid misunderstandings. 

One key thing to note: even if your job title doesn’t immediately bring “writing” to mind, strong writing skills can still be an asset on your resume.

When you write well, you can inform and persuade through your words, whether drafting reports, creating social media posts, or sending emails. And with so many of us working remotely, knowing how to communicate professionally (without overusing emojis or exclamation marks) is always a plus.

Check out these valuable writing skills for your resume: 

• Sending emails 
• Proposal and report writing 
• Spelling and grammar
• Editing skills
• Paraphrasing 
• Translation 

Giving and accepting feedback 

Giving and accepting feedback helps improve performance and productivity by showing employees and managers what’s working and what needs to change. 

Employers want to know you can handle constructive criticism without feeling like you’re under attack. Including this skill on your resume highlights that you’re committed to growth and can push others to do the same, making you a strong collaborator and proactive learner. 

Here’s how to frame those skills on a resume to show you’re dedicated to your development: 

• Constructive feedback
• Active listening
• Accountability
• Willingness to learn 
• Open-mindedness 

Team-building and collaboration

Team-building and collaboration involve working well with others to solve problems and achieve common goals. Effective team builders can delegate tasks, communicate clearly, and help team members grow. 

Teamwork makes the dream work, so being able to share ideas and listen to others tells employers you can work harmoniously in a group. Highlighting team-building and collaboration on your resume also shows you can motivate and support your team toward success. 

Here are some more skills to show you work well in a team: 

• Team communication
• Delegation 
• Goal setting 
• Adaptability
• Taking ownership 
• Inclusivity 

Leadership skills 

Leadership skills involve firing up your team, setting goals, training employees, and running operations. A successful leader can push their team to their full potential while making them feel valued and appreciated. 

Trust is key, and people work better for managers they believe in — so your ability to build rapport and guide teams in a positive working environment is a must. Nobody feels inspired by a micromanaging boss breathing down their neck, right?

Here are some phrases that will make your leadership abilities shine on a resume: 

• Management abilities 
• Employee training 
• Motivational feedback
• Planning and organization 
• Interviewing skills 
• Customer relationship management

Digital communication

Digital communication skills are essential in today’s remote and hybrid work environments. Knowing your way around Zoom, Slack, Asana and Microsoft Teams ensures easy collaboration and interaction.

Nobody wants to be the person who accidentally sends a private message to the entire team. Including this skill on your resume shows your ability to keep up with the times, especially handy for remote workers, or in areas like customer support or social media. 

Consider listing these skills on your resume to show your technical communication prowess: 

• Online meeting etiquette
• Remote collaboration
• Professional branding 
• Customer support 
• Digital messaging 
• Social media networking 

Conflict resolution 

Conflict resolution skills help navigate and settle any disputes to maintain a positive workplace. Whether you’re negotiating tough deals, dealing with customer complaints, or deciding on the office AC temperature, you can apply these skills to a range of situations. 

But it’s not just about settling disputes. Adding conflict resolution to your resume tells employers you value workplace harmony, which can boost productivity. It shows you have solid listening skills and that you consider others’ perspectives and respond thoughtfully. 

Check out these examples of how to frame conflict resolution on a resume: 

• Mediation skills 
• Trust building 
• Employee relations 
• Problem-solving 
• Emotional intelligence 
• Impartiality

Negotiating skills 

Negotiating skills are about reaching mutually beneficial agreements through formal contracts or verbal agreements. Skilled negotiators adapt their communication styles to fit the listener’s requests and avoid misunderstandings.

Pulling off a successful negotiation requires problem-solving, persuasive communication, and reading the room — all abilities that will make you an impressive candidate for future employers. 

Negotiation skills aren’t limited to the bargaining table, though. 

Take a look at some more specific ways to describe them on a resume: 

• Strategic thinking 
• Persuasive speaking 
• Assertive attitude
• Rapport-building 
• Contract negotiation 
• Business negotiation

How to Find the Best Communication Skills to Put on a Resume?

Googling “communication skills” and copy-pasting the first result won’t cut it. Recruiters have seen “listening skills” way too many times.

To make an impression, you need to be smart with your word choice, understand what the employer is looking for, and show exactly how your skills make a difference.

Check the job description

Tweaking your resume to match the job description might seem like extra effort — but it’s an easy way to get inspiration on what skills and experience the employer wants from you. 

Will you be working with a global team? Mention how your remote collaboration skills have helped you build connections. Are they looking for someone with growth potential? Outline your experiences in accepting and acting on feedback.

Using similar terms from the job description shows recruiters you’re the right fit for the role and boosts your chances with applicant tracking systems (ATS) when scanning resumes for keywords. 

Check out this job ad for a product manager position: 

This company’s looking for someone who can communicate in group discussions, so mention times you led projects or regularly contributed to meetings to show you’re a team player. They also emphasized data visualization, so include your knack for explaining complex ideas to non-technical clients. 

You don’t need to quote the job ad word for word — just outline your relevant experiences, and your skills will speak for themselves.

Research skills relevant to your industry

Every industry has its own communication style — whether it’s interviewing in recruitment, content creation in marketing, or interacting with customers in sales. Some working environments require online collaboration, while others have you mingling with your colleagues. 

Recruiters look for candidates who understand the core skills of your chosen industry and can show proficiency in those areas. Doing your homework on industry-specific communication tells employers you have the skills to address the unique challenges and needs of that field. 

Consider your achievements

If your skills list is still looking pretty thin, think about your accomplishments and how you’ve applied your skills in real-world scenarios. 

Look at your past achievements and identify the communication skills that played a key role. Have you successfully led a team project? Emphasize your abilities in team communication, delegation, and even conflict resolution. 

If you’re short on work experience, think about your days in education. Did you navigate a year of online learning during the pandemic? Perfect — you can list skills like remote collaboration, online messaging, and a great deal of patience on your resume.

Still stuck on inspiration? Check out our AI Skill Explorer to dig deeper into any key skills you may have missed.

How to Put Communication Skills on a Resume?

You’ve pinpointed your skills, but you can’t just list them on your resume and call it a day. Recruiters only spend a few seconds on each resume, so your skills must stand out and prove you’re a top-notch candidate. 

Let’s dig into where you should include your skills and how to use them to show off your accomplishments. 

Tailor to the job description

Job postings spell out exactly what they want — so use that to your advantage. 

Start by digging into the job ad and highlighting any specific communication skills listed as requirements. But avoid copying and pasting generic terms like “client support.” These phrases are bland and don’t tell the recruiter what you bring to the table. 

Focus on real wins — if they need someone to handle customer interactions, highlight your successes in customer service. You can also use action verbs, such as “presented” and “collaborated” to make your resume more dynamic and easier to scan by ATS systems.

You don’t need to overhaul your resume completely for each application. Just tweak your word choice and skill selection to match what each employer is looking for, and show how your skills translate into success.

Mention top skills in the resume summary

Your resume summary is your elevator pitch and how you’re going to grab a recruiter’s attention right off the bat. Make it concise, relevant, and interesting by focusing on the communication skills that make you a standout candidate. 

Include the communication skills that are most relevant to the position. If the job requires strong verbal skills, emphasize your expertise in delivering engaging presentations or negotiating with stakeholders. Always aim to link these communication skills to your achievements to show the impact of your abilities. 

Here’s an example of an eye-catching summary with a focus on communication skills: 

Customer service specialist with a knack for effective verbal communication and problem-solving. Skilled in handling customer inquiries, resolving complaints, and presenting product features. Recognized for maintaining high levels of customer satisfaction and maintaining positive client relationships.

Showcase skills via your work experience

Listing skills in bullet points is neat for summarizing, but it’s just that — a summary. Recruiters need to see how you put those skills into action and how they benefit the company. Saying you’re great with phone calls doesn’t mean much if you prefer leaving long voice notes (guilty as charged)!

When describing your work experience , pick specific examples that show how you’ve used your communication skills. Think about times when your communication skills were pivotal and delivered real results. 

Did you lead a successful project meeting? Or negotiate a deal that brought in significant revenue? These are gold for showcasing your abilities. And you can add more weight to your accomplishments by using real numbers to back up your claims. 

Here’s how to show your skills in your work experience section with measurable outcomes:

Administrative Assistant | ABC Company March 2019 — Present • Managed office communications, including emails, phone calls, and scheduling meetings, ensuring smooth day-to-day operations. • Coordinated travel arrangements and itineraries for executives, managing detailed records and expense reports. • Developed and maintained filing systems, boosting data retrieval efficiency by 30%. • Assisted in preparing presentations and translating complex data into clear, concise information for team meetings. • Acted as a liaison between departments, encouraging effective communication and collaboration across the organization. • Organized company events and meetings, ensuring all logistics were handled seamlessly and attendees were well-informed.

Through these experiences, the jobseeker is demonstrating key skills, like conveying complex information, teamwork, and leadership abilities. It's not about cramming “communication” into every sentence, but strategically emphasizing how strong communication skills helped you deliver results. 

Summarize with a list of skills

Once you’ve woven your abilities into your work experience, you can summarize them in your skills section. Including a bulleted list lets recruiters and ATS scanners quickly identify your strengths. 

Here’s an example of how to outline your skills: 

• Presenting data. Excellent at presenting complex information and ideas in meetings and client interactions. • Team Collaboration. Effective in working with cross-functional teams to achieve common goals. • Data Visualization. Adept at explaining data insights to non-technical stakeholders. • Analytical Skills. History of identifying issues and implementing practical solutions. • Project Management. Expertise in planning, executing, and overseeing projects to ensure successful completion. • Technical Knowledge. Proficiency with Microsoft Office Suite and project management software, like Asana and Trello.

But remember, recruiters will only glance over this section — they might even use it to determine if the rest of your resume is worth investigating. So make sure you tailor your skills to match keywords in the job description. 

While it’s handy to cover the basics, avoid using too many generic terms. Instead, opt for specific skills and tools, such as “Project Management,” “Customer Relationship Management (CRM) Software,” or “Digital Marketing Campaigns.”

Spotlight skills using the right format

Many assume that a functional or combination format is the answer to drawing attention to your skills. However, using a functional or combination resume is a risky departure from the standard, recruiter-approved reverse-chronological resume format, which places your work experience front and center. 

Here’s a rundown of the main resume formats: 

• Reverse-chronological format . This widely used format highlights your work history, starting with your most recent position and working backward. Recruiters favor this layout because it clearly showcases your career progression and makes it easy to find key information. I highly recommend this structure to boost your chances of getting noticed. 
• Functional (skills-based) format . The functional format places your skills front and center, but can often lead recruiters to make the wrong assumptions and wonder what you have to hide. This outdated format also doesn’t perform well with Applicant Tracking Systems (ATS), so I wouldn’t recommend going down this route. 
• Hybrid (combination) format. Combining these two formats can be effective if you want to highlight your extensive skills upfront with extensive work experience. This format is a good choice if you have plenty of work experience, numerous accomplishments, or a diverse set of technical skills. 

My go-to choice would be the reverse chronological format or the hybrid structure, where you place your skills up top with specific examples or achievements that show how you’ve used these skills in real situations. 

Here’s an example from a combination resume: 

Customer Service:

• Resolved an average of 30 customer inquiries per day, with a 95% satisfaction rate. • Implemented a new customer feedback system that improved response times by 50%. • Improved retention rates by over 25% by designing and implementing customized cancellation surveys. • Trained and onboarded 22 Junior Customer Service Representatives.

Organizing your skills like this shows employers exactly what expertise you bring to the table. But you can demonstrate your skills just as effectively using a reverse chronological format — you just need to make sure that your descriptions of past jobs reflect whatever skills you listed in the skills section.

Focus on positive outcomes

You’ve got the gist by now — whenever you mention your skills or experiences, highlight the positive outcomes. So, you wrote social media posts for your company; did they boost engagement? Did your powers of persuasion close any deals?

Focusing on positive outcomes means you’re not just listing responsibilities — you’re showing employers the real impact of your communication skills and your ability to deliver results. Talk about how your clear communication helped finish a project ahead of schedule, or how your presentation skills secured a new client.

Use numbers and metrics whenever you can. Instead of saying you improved customer satisfaction, say you increased it by 20% through adaptable communication strategies.

If you’ve received awards or recognition tied to your communication skills, flaunt them. Mention specific achievements like winning a speech competition or receiving praise for a successful presentation.

Be clear and concise

You can’t claim to be a master communicator if your resume isn’t clear. Your grammar skills, writing style, and ability to tell your story will be under scrutiny — you don’t want to miss an opportunity because of a few typos. 

When crafting your resume, go through it with a fine-tooth comb and remove any unnecessary details or wordy phrases to keep it to the point. Remember, recruiters take less than ten seconds to scan your resume — you want them to focus on the good stuff. 

Space on your resume is precious real estate, so make every word count. Highlight your communication skills and other abilities concisely. Use bullet points to list achievements and skills — it’s easier to read and quickly grabs the recruiter’s attention. 

Ways to Improve Your Communication Skills

You’re probably itching to send out your resume and land that job, not spend more time tweaking your skills. But trust me, sharpening your communication skills is worth it. These skills are versatile and can open up all kinds of doors in any industry you choose. Plus, those improved skills will eventually shine on your resume.

Improving your communication skills is easy. It just takes a bit of self-reflection, a fresh perspective, and a genuine desire to get better. Simple steps that can lead to big results down the road.

Master active listening

The tech boom has made our attention spans shorter — how many times have you glanced at your phone mid-conversation? Start by putting away your phone, closing your laptop, and giving the person your full attention.

Resist the urge to jump in with questions or solutions prematurely. We’ve all been guilty of planning our response before the other person finishes — and people notice. Let them complete their thoughts to show you’re genuinely listening and understanding their message.

Once they’ve wrapped up, take a moment to summarize what you’ve heard. You might say, “So, what I’m hearing is…” This shows you’re paying attention while clarifying any potential misunderstandings.

Show interest and ask questions 

Small talk easily makes it on the list of things I prefer to avoid. You’re not exactly showcasing your communication skills if your go-to topic is the weather. 

Try asking open-ended questions in discussions that get people talking more. Skip the yes or no non-starters and go for open-ended questions like, “How did you tackle that problem?” or “What do you think about this plan?” It shows you’re genuinely curious about their perspective and opens the conversation.

Don't be afraid to dig deeper into topics that interest you or where you need more clarity. Asking follow-up questions shows you’re really processing what’s being said and want to learn more, leading to more engaging chats and stronger connections.

Go out of your comfort zone

Fun fact: Back in my early 20s, I moved to a foreign country by myself — no job, no friends, and no grasp of the language. Did it make me a more confident and self-assured person? Absolutely. 

There’s a reason people tell you to venture out of your comfort zone — and honestly, it’s never as scary as you imagine. 

Challenge yourself with new communication tasks regularly. It could mean stepping up to lead a meeting, speaking up in group discussions, or presenting ideas to a larger audience. Each challenge (whether big or small) adds to your confidence and broadens your skills, making future interactions less daunting.

And you don’t have to dive in headfirst. Let’s say you have a presentation coming up — take some time to outline your points, anticipate questions, and consider how best to get your message across. Practice and preparation are key to making you feel more at ease.

Build relationships

Good communication starts with getting along with the people around you. Take time to connect with your coworkers on a personal level. Ask about their weekend plans or what they do for fun outside of work. 

Approach conversations with a friendly and positive attitude. No one wants to talk to someone who looks like they just had a sour glass of milk. Smile, make eye contact, and use a polite tone to create a welcoming atmosphere where communication flows naturally.

As you build deeper relationships, your confidence will grow, giving you more room to improve your communication skills. Who knows? It might even lead to a promotion or an interesting networking opportunity.

Change your mindset 

Changing your perspective is easier said than done, right? When I first entered the professional world, I wasn’t great at taking feedback. I’d get frustrated and defensive whenever someone pointed out areas for improvement.

But then I realized, how does getting defensive serve me? It doesn't help me learn or grow; it only holds me back. So, I decided to shift my mindset. I started seeing feedback not as criticism, but as valuable insights to help me get better.

Surprise, surprise — once I started embracing feedback and thinking about how I could use it to improve, things got a lot smoother. Those negative feelings I used to have? They faded away.

Feedback is your golden opportunity to learn and grow. When someone gives you feedback, they are ultimately trying to help, so listen with an open mind. Everyone’s got their perspective, so take the time to understand where they’re coming from. And don’t be afraid to challenge your own beliefs — sometimes, our mindset can hold us back without us even realizing it. 

Learn from the experts

We all know someone who can stroll into any room and strike up a conversation with ease. Pay attention to how they talk — their tone, facial expressions, and body language. What makes their communication so smooth and engaging? Reflect on this and apply those techniques to your conversations and presentations.

If your job relies heavily on customer service or client interaction, you can even check out platforms like Coursera and Udemy, which offer a range of courses on communication skills. 

Here are some top recommendations: 

• Successful Negotiation: Essential Strategies and Skills (edX)
• Finding Your Professional Voice: Confidence & Impact (Coursera)
• The Complete Communication Skills Master Class for Life (Udemy)
• Winning Communication Skills for Telephone & Conference Calls (Udemy)
• Effective Communication: Writing, Design, and Presentation Specialization (Coursera)

Look for courses that align with your interests and career goals. Whether it’s nailing public speaking or polishing your writing chops, structured courses can dish out some great tips and techniques.

But I'd only recommend shelling out for a course if your job hinges on strong communication skills. If not, there are tons of freebies out there, like TED Talks and documentaries on communication styles and tricks. Take notes on how top-notch speakers grip their audience, organize their messages, and use language to get their point across.

Here’s a recap of all the tips and tricks you need to know when adding communication skills to your resume: 

• Don’t just say “excellent communication skills.” Instead, mention specific skills like “negotiation,” or “public speaking,” to add clarity and show recruiters what you can offer the company.
• Match your communication skills to those listed in the job description. If they value teamwork, emphasize specific collaborative skills or your experiences working on successful team projects. 
• Start bullet points with action verbs like “presented,” “collaborated,” “mediated,” or “negotiated” to show practical application and boost your chances with ATS scanners. 
• Include numbers to quantify your positive impact. For example, “increased customer satisfaction by 20% through effective communication strategies.”
• Mention specific situations where your communication skills made a difference, such as closing a deal or delivering a key presentation to clients.
• Focus on positive outcomes of your communication efforts, like “secured a new client” or “resolved conflicts efficiently,” to demonstrate results and achievements. 
• If you have many communication skills under your belt, consider a dedicated skills section to list them clearly — just avoid generic statements. 
• Be clear and concise in your descriptions to keep your resume easy to read and impactful, ensuring it grabs the recruiter's attention. 

How do you describe communication skills on a resume?

First, include your most important skills in the skills section. But don’t stop there. Describe your communication skills by outlining your experiences and any positive outcomes. For example, “Negotiated contracts with vendors, resulting in a 15% cost reduction.” By focusing on your accomplishments, you’re telling the recruiter how your skills have a tangible impact.

What is considered an extensive communication skill?

Extensive communication skills cover a broad spectrum of abilities, including verbal (public speaking, storytelling), written (emails, reports), listening (active listening, empathy), and non-verbal communication (body language, eye contact). Mastery in multiple areas, such as conflict resolution, persuasive communication, and digital communication tools, also falls under this category.

How to say you have good communication skills on a resume?

Simply saying you have “good communication skills” is generic and doesn’t tell recruiters what you can bring to the table. Instead, use specific skills to showcase your achievements. For example, “Authored and edited newsletters that increased readership by 40%.”

What is another word for communication?

“Interaction” or “dialogue” can serve as alternatives for communication. Depending on the context, terms like “correspondence” (for written communication) or “engagement” (for interactive communication) could also be appropriate.

Other synonyms for communication skills include “people skills”, “social intelligence”, and “interpersonal skills”. 

What is a good sentence for communication skills?

A good sentence demonstrating your communication skills should focus on specific abilities and how they contributed towards your accomplishments. You could say, “articulated complex ideas clearly, boosting team productivity through improved understanding and collaboration.

Lauren Bedford

Lauren Bedford is a seasoned writer with a track record of helping thousands of readers find practical solutions over the past five years. She's tackled a range of topics, always striving to simplify complex jargon. At Rezi, Lauren aims to craft genuine and actionable content that guides readers in creating standout resumes to land their dream jobs.

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