example of cover letter for airline job

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How to Write an Aviation Cover Letter

It probably won’t apply to all jobs in the industry, but it’s a good way to distinguish yourself from the pack..

[File photo: Adobe Stock]

So far in this series, we have covered how to write an aviation resume and how to apply for a pilot job online . There is a third career media skill that is important to know, though it won’t apply to all positions, and that is how to write a cover letter. 

The cover letter may seem like a bit of an anachronism, and in some ways it is. Few large airlines ask for one anymore; you may have noticed that the AirlineApps base application doesn’t even allow you to attach a cover letter (or a resume, for that matter). At large airlines doing a great deal of hiring, the process is quite data-driven, and the computer that spits out your name to be interviewed by a human will have zero appreciation of a well-crafted cover letter. Still, even at these companies you will bring your resume to the interview, and this should be accompanied by a cover letter—even if it seems destined to languish, unread, in the interviewer’s file folder. 

The cover letter assumes much greater importance for corporate jobs, at smaller companies, whenever mailing or emailing your resume unbidden, when pounding the street and “cold-calling” potential employers, and when meeting recruiters at job fairs. Your cover letter accompanies and enhances your resume by fleshing out a potential employer’s idea of you. It’s more important in the early stages of your career, when your credentials alone aren’t so impressive. By presenting a neat, well-organized, well-written cover letter, you are introducing yourself as a neat, well-organized, and intelligent candidate—a future employee more valuable than your certificates and hours alone might indicate. 

Not a Writer?

The challenge here is that there are plenty of people who are neat, well-organized, and intelligent who are not naturally good writers. If this describes you, I highly suggest that you enlist the help of more literate friends or family members, even to the point of having someone ghost write your basic cover letter. If you don’t know such a person, hire one online (starving writers are a dime a dozen), and get them to proof your resume while you’re at it. Readability is everything; an overly wordy, confusing, or typo-riddled cover letter will quickly be cast aside. 

What Goes in a Cover Letter?

Your cover letter should take the form of a one-page business letter; an example is above with a key for reference. The letter need not be long, and in many cases might fill half the page. It should be left-justified in block format, with a single space between most elements before the signature block. It should be semi-formal in tone, use active voice, and be personalized for each job that you are interested in. Most will be similar enough that it’s useful to create a baseline stock copy, and then modify as needed. 

The first element is your home or permanent address, without your name or title (1). After a single space, put today’s date, in written rather than digital format (2). Next, write the name and address of the company you are targeting (3). Ideally you will know the name and title of the person who does the hiring, and this should precede the address. Do some digging if necessary; this will demonstrate knowledge of the target company. 

The salutation (4) should be personalized if you know the recipient’s name, and should take the form of “Dear Ms. Lastname,” “Dear Mr. Lastname,” or “Dear Firstname Lastname.” If you don’t know the recipient’s name, the salutation should be gender-neutral. “To Whom It May Concern:” is rather impersonal; “Dear Sir or Madam,” or “Dear Sir/Madam,” is better. 

The body of the letter should be three or four paragraphs. In the first paragraph (5), state your purpose for writing, i.e. your interest in the job. This is a good place to demonstrate knowledge of the company, to appropriate their buzzwords or slogans, and to drop the names of any internal recommendations. This is a place for active verbs and vivid adjectives. You are capturing the reader’s interest. 

In the middle paragraph or paragraphs (6), you are summarizing your background and experience as it relates to this particular job. You don’t want this to just be a redundant reiteration of your resumé; you want to better flesh out who you are, why you want the job, and why you’d be the ideal candidate, making your case in ways that you canno t within the rigid confines of a resumé. It’s OK to get a little personal here, sharing the influences that made you who you are, and explaining (in a positive manner) why you’re ready to move on to this job (7). This is a good spot to humblebrag how you’ve been a positive force at your current and previous employers (8), and to bring up subtle factors that set you apart from the competition (9). 

The closing paragraph (10) is the place to make your call to action. You’re asking for an interview here; don’t be shy about it. Make reference to enclosures, include your contact information, and close on a gracious note. 

The signature block (11) should include a valediction (“Sincerely,” is a safe bet; “Sincerely yours,” “Respectfully yours,” or “Cordially,” are also good options), and then four spaces, followed by your name, formatted as it appears on the header of your resume. Within the four spaces you can insert a graphic of your signature, or leave blank to be physically signed if printed on paper, or just leave blank altogether. After your name and an additional space, type the word “Enclosures:” and the number of physical or email attachments included.

If this cover letter is intended to be taken with you while you pound the pavement or attend job fairs, print it on high-quality paper similar (but not necessarily identical) to that of your resume. 

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3 Cabin Crew Cover Letter Examples (+Writing Guide)

Posted by Phillip Jewell on Apr 16, 2020

The ultimate guide to writing the perfect cover letter for flight attendants, with 3 cabin crew cover letter examples, including a cover letter sample for flight attendants with no experience.

Along with your CV , an effective cover letter is one of the most important aspects of the job application process when pursuing cabin crew jobs.

Approaching job applications in the aviation industry with a good cover letter is a sure-fire way of ensuring your cabin crew applications don't run aground.

Cabin crew jobs are in high demand. Offering freedom, international travel and many fantastic experiences, the role of flight attendant is among the most sought-after jobs.

Just like when writing your CV, it’s extremely important to make yourself stand out from the crowd. View our guide to writing a cabin crew CV, which includes two cabin crew CV templates .

Your cover letter must show recruiters why you’re a stronger candidate than the competition.

In this guide, we’ll show you exactly how to write a brilliant cabin crew cover letter that generates job interviews.

What's included in this guide?

- How to write the perfect cabin crew cover letter for flight attendants and those with no experience as cabin crew

- Three great cabin crew cover letter examples

- How to structure and format your cabin crew cover letter

- What to include on your cabin crew cover letter

- A cabin crew cover letter example for those with no experience as a flight attendant

Cabin Crew Cover Letter Example

How to Structure Your Cabin Crew Cover Letter?

There are no hard rules regarding the way cover letters should be written. However, following a simple structure can help to guide you through the process.

We find this six-step process works best:

1. Introduction

2. Overview of knowledge and expertise

3. Key selling points

4. Why you want to work for the airline

5. key skills, 6. polite ending and call to action.

As you can see, when broken down into a six-step process, writing a cover letter doesn’t seem so daunting. However, there is plenty of work to be done to ensure you prepare a cover letter that makes an impact on recruiters.

Let’s look at these five steps in more detail.

Start your cover letter with a brief, professional introduction. Explain your interest in the role and tell the reader why you are writing the letter.

2. Overview of expertise, knowledge and experience

Provide a brief summary of yourself, touching on your areas of expertise, experiences and knowledge. Keep this part short and to-the-point.

3. Key Selling points

This part of your cover letter is where you highlight your strongest selling points. Draw on your greatest strengths to convince the reader that you’re the perfect candidate for the job.

Have you got multiple years’ business class flight attendant experience? If so, focus on that here. Have you been recognised for improving the passenger experience? If so, focus on that here.

Showcase your key successes and achievements. If possible, quantify your achievements with numbers to bolster them and make a more powerful impact on the reader.

This is the part where your research comes into play.

Explain how you fit into the airline’s values and culture. By marrying yourself to the airline’s values and showing that you understand the airline, you’ll show that you're genuinely interested in working for the airline.

Describe a few of your strongest skills. Provide examples of times you have used the skills to achieve positive outcomes.

End your cover letter by thanking the reader for their time. State that you look forward to hearing from them and that you would be eager to discuss your application further.

Skills for Cabin Crew Cover Letter

What are the most important skills to include on a cabin crew cover letter? Here, we detail five of the most valued skills for flight attendants, as well as how to show them on your cover letter.

However, remember your cover letter should be tailored to you and your experiences. You should identify your most valuable skills and showcase them in a way that sells you to recruiters.

If your skill set includes these skills, ensure to follow our advice to demonstrate them on your cabin crew cover letter.

1. Customer Service

Cabin crew jobs are primarily about optimising the passenger experience while maintaining their safety. Excellent customer service is vital in achieving this.

On your cover letter, articulate your customer experience skills. Show that you go the extra mile to deliver outstanding customer service and ensure to convey your customer-driven approach to tasks.

2. Communication

As with most jobs, communication is a vital skill for flight attendants. Whether it be engaging with passengers or colleagues, strong communication is key to ensuring the smooth-running of flights.

A great way of showing off your communication skills on your cover letter is to describe achievements and successes that came about as a result of your communication skills.

3. Adaptability

As a member of cabin crews, you’ll always be on the move, landing in different countries and working with new colleagues regularly. As such, flight attendants need to be adaptable.

To demonstrate your adaptability on your cover letter, show that you’re dynamic and capable of acclimatising to change. Write about times you were receptive to change and modified your behaviour to accommodate change.

Other ways of showing your adaptability include writing about times you learned new skills to perform new tasks and developed new solutions to problems.

4. Professionalism

Flight attendants are usually seen as the face of airlines. For this reason, cabin crew members must be able to maintain a high level of professionalism at all times.

To covey your professionalism on your cover letter, draw attention to times you demonstrated professionalism while operating in challenging environments.

5. Teamwork

In order to meet objectives and ensure flights run efficiently, a good degree of effective teamwork is essential among cabin crew members.

Highlight times that you have demonstrated your teamworking qualities. This may involve activities outside of employment. For example, do you take part in sporting events? Did you work in groups at university?

These kind of activities enable you to provide fantastic examples that demonstrate your teamworking skills.

When writing your cabin crew cover letter, it's important to conduct some research into the airline you are applying to work for. This is because you need to understand the airline’s values and organisational culture.

When you understand this information, you can then explain how you are aligned with the airline’s values and culture.

As an example, let’s take a look at the values and culture of Emirates.

This was summed up by the airline’s president, Tim Clark, in an interview with Airlines IATA : ‘The success of Emirates is the result of our corporate culture of innovation and a pioneering spirit, combined with a ‘make it happen’ attitude that is shared throughout the organization at all levels. Working with bright, talented people who are not afraid to take calculated risks makes my job easy.’

So, what are the key takeaways from this in terms of Emirates’ values and culture?

Well, we now know that the airline values innovation, a pioneering spirit, determination, talent and calculated risk-taking.

So, if you were preparing a cover letter for Emirates, you should convey how you meet these values. This is, of course, assuming you do in fact meet these values. We would never encourage anyone to lie on their cover letter for any reason whatsoever.

Honesty is always the best policy when approaching job applications.

Another great aspect of research is that is shows recruiters you’re genuinely interested in their airline. At least interested enough to learn about the company.

Take your research a step further and find out what the airline’s objectives are for the future. Learn about their market position. If you can mention any of this in your cover letter, without coming across as pretentious, you’ll convince the recruiter that you have a sincere interest in joining the airline.

How to Write a Cabin Crew Cover Letter With No Experience

If you have no cabin crew experience, you may be wondering how to complete the impossible task of writing a strong cover letter for flight attendant positions.

The truth is, it’s not that difficult.

Customer service experience is the one of the most important experiences for cabin crew jobs. And customer service experience isn’t exclusive to flight attendants .

While customer service experience obtained in the air may be valued more than customer service experience obtained on ground, both use the same principles to provide customers with an excellent service.

So, if possible, make your customer service skills the focus of your cover letter, whether you acquired the experience in air or on the ground.

If you don’t have any customer service experience, identify your transferable skills. You might not have experience supporting customers, but you will most likely have experience supporting people. Draw attention to your people skills, communication skills and how you’re adept at helping people.

It's also important to be prepared to demonstrate your relevant experience in your cabin crew job interview. Check out our 20 most common cabin crew job interview questions and how to answer them .

Here is an example cover letter for a flight attendant who has no prior cabin crew experience.

Cabin Crew Cover Letter Example - No Experience

State that you’re prepared to train

With no cabin crew experience, training is a big factor in the future of your flight attendant career. For this reason, it’s important to focus to any flight attendant training you have undertaken.

If you haven’t yet completed any flight attendant training, get cracking on some training courses. Research courses that cover the basics of cabin crew roles and identify the perfect course for you.

It’s also beneficial to complete cabin crew job interview training, as well as training for the general recruitment process, such as training for open days.

How to Professionally Format Your Cabin Crew Cover Letter

Line spacing.

This is a very important aspect of cover letter writing.

To ensure your cover letter is professional and easy-to-read, you must add line spacing between paragraphs.

Cover letters that don’t use line spacing often appear as one huge block of text. Most recruiters won’t even read these letters as they make for such a poor reading experience, so make sure to utilise Microsoft Word’s line spacing feature.

To add spacing to your cover letter, highlight the text, click ‘Layout’, then add 8 pt. spacing in the ‘After’ section.

This will ensure your paragraphs are easily distinguished from each other. It will also optimise your recruiter’s reading experience, which can only be a positive thing!

Ideally, you should be aiming for margin sizes of between 1.7 cm (0.66”) and 2.2 cm (0.86”). Of course, you can widen or narrow the margins further in line with the amount of content you do or don’t have to include. But try not to make them too wide or too narrow in order to ensure your letter is professional in appearance.

Fonts and font sizes

Use common fonts that readers have become accustomed to. These include Times New Roman, Garamond and Calibri.

Don’t be creative with your fonts. At best your cover letter will look unprofessional. At worst it will be too difficult to read.

Font sizes should be between 11 pt. and 12 pt. for most fonts, including Times New Roman, Calibri and Garamond. Make sure your text is neither too small or too large.

Job Application Follow Up

A week or two after applying for the job, it’s advisable to send a job application follow up letter. Follow up letters thank the hiring manager for their time, reinforce what makes you a unique candidate and reiterate your interest in the role.

Keep your follow up letter short and concise. Don’t go into too much detail and try to avoid a pestering tone in your cover letter.

You may think of follow up letter as a bit pushy. However, they are a professional way of recapping on your suitability for the role and demonstrating you’re enthusiasm.

Further Tips

Accompany your cover letter with an effective cv.

Your cover letter should be accompanied with a powerful CV. Without a strong cabin crew CV, even a great cover letter will struggle to get you results in the job market.

To learn how to write an effective flight attendant CV, take a look at our step-by-step cabin crew CV writing guide , which includes flight attendant CV examples.

Or view 15 of our CV examples and templates , which you can use today to maximise your job search.

Give your document a professional title

When saving your cover letter in Microsoft Word – or whichever word processor you are using – make sure to give it a simple, professional title. Something like ‘Cover Letter’ is appropriate.

Avoid unprofessional titles such as ‘coverletter023432’. When recruiters see such titles on documents, they may instantly form an opinion of you as an unprofessional candidate.

State that your CV is attached/enclosed

If you’re submitting your CV along with your cover letter, state that you’ve enclosed the CV. To do this, include the abbreviation ‘Enc.: CV’ at the bottom of your cover letter, as demonstrated in the cover letter samples in this guide.

We hope this guide and our cabin crew cover letter templates have proved useful in helping you prepare an engaging, interview-generating cover letter.

More of our free cabin crew/flight attendant career resources:

- 2 cabin crew CV examples and templates

- Cabin crew LinkedIn summary example

- 20 cabin crew job interview questions and how to answer them

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5 Flight Attendant Cover Letter Examples Built for 2024

• Flight Attendant (FA) Cover Letter
• FA No Experience
• American Airlines FA
• Corporate FA
• Write Your Flight Attendant Cover Letter

Excelling in creating safe and enjoyable flights is where you shine. You meticulously conduct safety checks, politely answer passenger inquiries, and provide a selection of food and beverages, all aimed at elevating the flight experience to an exceptional level for everyone aboard. 

However, is your cover letter helping you elevate above other candidates in the hiring process? Does it supplement what’s already in your flight attendant resume ?

We can help with our flight attendant cover letter examples and AI cover letter generator . They’ll provide an easy template for success to catch each airline hiring manager’s attention while applying for your next job.

Flight Attendant Cover Letter Example

USE THIS TEMPLATE

Microsoft Word

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Block Format

Why this cover letter works

• Complementing that with excellent communication skills makes it invincible.

Level up your cover letter game

Relax! We’ll do the heavy lifiting to write your cover letter in seconds.

Flight Attendant No Experience Cover Letter Example

• To complement that, show your thorough understanding of safety protocols and your dedication to passenger safety.

American Airlines Flight Attendant Cover Letter Example

• One thing you can point out is how you stayed calm and decisive during a crisis, such as when a patient had a cardiac arrest, and you stabilized him.

Cabin Crew Cover Letter Example

• Diego’s cabin crew cover letter dictates what a well-balanced letter looks like. A personalized introductory paragraph, professional contributions, and a perfect call to action at the very end.

Corporate Flight Attendant Cover Letter Example

• Time and again, you’ll discover Luca’s remarkable and measurable outcomes such as “improving our safety audit scores by 12%” and “achieving a 17% boost in positive feedback from passengers” – nudging the recruiters and reiterating the candidate’s achievements. This paints a clear picture of the candidate’s expertise and contributions to their previous companies.

Related cover letter examples

• Customer service
• Social work
• Career change

Strategies to Write an Effective Flight Attendant Cover Letter

When assisting passengers on each flight, you probably notice you need to tailor the services you provide to unique needs. The same is true when creating a cover letter . 

Every airline has differing processes and procedures, so it’s important to emphasize the essential skills they’re looking for in your cover letter while connecting to their specific mission. For instance, an airline that emphasizes its concern for safety would likely appreciate hearing about your 10-step pre-flight safety check process.

Achieve a clean takeoff with the greeting and intro of your flight attendant cover letter

The difference between a flight attendant getting passed over and grabbing a hiring manager’s attention can occur immediately in the greeting and intro. 

The first thing you want to do is address it to a specific hiring manager if you can find their name in the job description or on the airline’s website. It’s similar to learning passenger’s names to provide a personalized experience while helping them. 

Then, once you get into the opening paragraph, you can make a great first impression by connecting with the key skills the airline is looking for and its specific mission. For example, you could discuss how you want to use your customer service skills to help the airline achieve its mission of a comfortable and enjoyable flying experience for all passengers. 

The opener below gets off to a good start but falls short when the applicant doesn’t get into any specifics about the airline’s needs or mission.

Doesn’t connect with the airline enough! 

Hello Mr. Scott,

I was excited to see your flight attendant job opening. I think your airline provides excellent service and would be a great fit for my skills.

Instead, write an opener like the one below that immediately connects with the strong interpersonal and communication skills that United Airlines is looking for. 

A great opener connecting with the airline’s needs! 

Dear Mr. Jones,

As a passionate and highly motivated individual, I have always been fascinated by the aviation industry. My deep enthusiasm for ensuring the safety and comfort of passengers, combined with my strong interpersonal and communication skills, make me an ideal fit for the flight attendant role at United Airlines.

Showcase your qualifications in the body of your flight attendant cover letter

Once you get into the body of your flight attendant cover letter, you want to discuss the details of your qualifications and work experiences . 

Airlines use many metrics to ensure they are providing a great experience for passengers. A great way to stand out in this section is by optimizing with key numbers like passenger satisfaction scores or how you helped maintain excellent flight safety ratings.  

If you don’t have as much experience, you can also use the skills you picked up while obtaining your FAA certificate. For instance, you could explain how you’ll help ensure flight safety with the skills you gained through courses that taught emergency procedures, like assisting with oxygen masks and alerting the captain of updates, where you obtained a 98% overall grade.

An excellent body paragraph focused on relevant metrics! 

At Alaska Airlines, as a flight assistant, I deployed my effective communication skills to collaborate with the entire team, which improved on-time flight takeoff by 33%. I also helped handle passenger complaints, solving 98% of the cases without the need for further escalation.

Create a memorable closing for your flight attendant cover letter

When the flight lands, you always thank the passengers for flying with your airline and ensure any final concerns are handled. You should take a similar approach as you come to a close on your flight attendant cover letter. 

First, you want to relate back to details about the airline’s mission and the primary skills you wanted to emphasize, like food handling or flight safety regulations. Then, end with a light call to action, such as “I look forward to discussing this opportunity with you further.” 

The closer below doesn’t hit the mark on that since it feels a bit too generic, not relating to any of the airline’s needs.

Lacking detail here! 

I believe my skills and experience as a flight attendant make me a great fit for this role. Thank you for considering my application, and I look forward to hearing from you soon. 

Robert Gray

Instead, aim for a closer like the one below that relates back to specific details that show the applicant’s passion for American Airlines’ commitment to safety, innovation, and excellence. 

A strong closer connected to the airline’s mission! 

American Airlines’ commitment to safety, innovation, and excellence aligns perfectly with my personal and professional values. I am eager to bring my strong work ethic, attention to detail, and positive attitude to your team. I would welcome the opportunity to discuss in greater detail how my qualifications align with the needs of American Airlines. Thank you for considering my application.

Leila Razavi

If you review the job description and the airline’s website and can’t find a specific hiring manager’s name, you can simply lead with “Dear [name of airline] hiring team.” Just be very specific to their mission and needs, like customer service or safety procedures, to make the remainder of your cover letter feel personalized. 

You should avoid having your flight attending cover letter go over one page. While you’re probably very passionate about providing a great passenger experience, too much information can lose a hiring manager’s attention when quickly reviewing several applicants. 

When assisting passengers, you may adjust your tone to fit their personalities and specific needs to ensure great service. You can take a similar approach to your cover letter by trying to match the tone or style that the airline uses in the job description . 

Airline Customer Service Agent Cover Letter Examples & Writing Tips

Use these Airline Customer Service Agent cover letter examples and writing tips to help you write a powerful cover letter that will separate you from the competition.

Table Of Contents

• Airline Customer Service Agent Example 1
• Airline Customer Service Agent Example 2
• Airline Customer Service Agent Example 3
• Cover Letter Writing Tips

Airline customer service agents are the first point of contact for passengers. They’re responsible for checking tickets, boarding passengers, and helping them with any problems they may have during their flight.

To be successful in this role, you need to be friendly, patient, and organized. You should also be able to handle difficult situations.

Use these examples and tips to write a cover letter that will help you get the job.

Airline Customer Service Agent Cover Letter Example 1

I am excited to be applying for the Airline Customer Service Agent position at Topdown Airlines. I have more than five years of customer service experience, and I believe that my skills and personality would be a perfect fit for this role.

I pride myself on my ability to provide excellent customer service. I have a knack for quickly identifying the needs of the customer and then doing everything in my power to meet those needs. I am also patient and efficient, which allows me to handle difficult situations and customers with ease.

In my previous role as a Customer Service Representative at ABC Company, I was responsible for handling customer inquiries and complaints. I was able to successfully resolve more than 85% of customer inquiries on the first call. I was also able to reduce the number of complaints received by the company by more than 25%.

I am confident that I can provide the same level of excellent customer service to Topdown Airlines’ customers. I am a motivated and enthusiastic individual who is committed to providing the best possible experience for every customer. I look forward to hearing from you soon about the Airline Customer Service Agent position.

Airline Customer Service Agent Cover Letter Example 2

I am writing to apply for the Airline Customer Service Agent position that was recently advertised on your website. I am confident that I have the skills and experience that you are looking for, and I am eager to put my abilities to work for your company.

I have more than three years of experience in the airline customer service industry. I have worked in a variety of roles, including as a ticket agent, gate agent, and customer service representative. I have also worked in a customer service call center. I have experience dealing with a wide range of customer service issues, and I have a deep understanding of the policies and procedures of the airline industry.

I am a highly organized and efficient individual. I have a proven track record of being able to handle multiple tasks simultaneously and meeting deadlines. I am also a strong problem solver. I have the ability to quickly assess a situation and come up with a solution that is both effective and efficient.

I am a team player who is always willing to lend a helping hand. I have a positive attitude and I am always willing to go the extra mile for my team. I am also a quick learner and I am able to adapt to new situations quickly.

I am confident that I have the skills and experience that you are looking for and I would be proud to be a part of your team. I look forward to hearing from you soon.

Airline Customer Service Agent Cover Letter Example 3

I am writing to express my interest in the Airline Customer Service Agent position that you have posted. I believe that my experience as a customer service representative for a major airline, coupled with my education and training, makes me an excellent candidate for this position.

I have been working in the airline industry for the past five years. My experience has given me the opportunity to work with people from all walks of life. I have learned how to deal with customers who are angry, frustrated or just plain rude. I have also learned how to handle difficult situations such as lost luggage or delayed flights. These experiences have taught me how to remain calm under pressure and how to use my communication skills to diffuse potentially explosive situations.

My education and training have also prepared me for this position. I hold a bachelor’s degree in business administration and a master’s degree in human resources management. Both degrees were obtained from one of the top universities in the country. I also hold a certificate in customer service from the University of Phoenix. This certificate has helped me develop my customer service skills even further.

I would like to thank you for your time and consideration. I look forward to hearing from you soon.

Airline Customer Service Agent Cover Letter Writing Tips

1. show your customer service skills.

When writing a cover letter for a customer service agent position, it’s important to highlight your customer service skills. This can be done by providing specific examples of how you’ve helped customers in the past. For instance, you could talk about how you resolved a dispute, handled a complaint, or provided excellent customer service.

2. Use specific metrics to quantify your success

In order to show hiring managers that you’re capable of delivering results, use specific metrics to quantify your success. This could be anything from increasing customer satisfaction ratings, to reducing the number of complaints received, or increasing the number of new customers.

3. Demonstrate your problem-solving skills

As a customer service agent, you’ll be faced with a variety of problems on a daily basis. To demonstrate that you have the problem-solving skills required for the job, outline how you’ve tackled difficult customer service issues in the past. This could be anything from finding a workaround for a technical issue, to calming down an angry customer.

4. Proofread your cover letter

Just like with any other position, it’s important to proofread your cover letter before submitting it. This will help you catch any mistakes in spelling or grammar, and gives you a chance to fix them before the hiring manager sees them.

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