know your customer case study

CASE STUDY: Pan-Asian Commodity Trading Company The company: Singapore-based company specialising in best practice advisory and consulting for the commodity markets.… Maggie Maspero August 9, 2019

Case studies delve into your customer's challenges, how your solution addressed them and the quantifiable results they achieved. ... The format and design of their case study attract the readers to want to know more. Rush Order uses consistent colors throughout the case study. Starting with the logo, bold square blocks, pictures and even ...

of new customers, replacing long-established paper-based and manual processes. To achieve a successful implementation of the new system, HCOB and Know Your Customer were required to collaborate and focus on the following areas: 1. Work together in an agile manner 2. Integrate multiple data sets for stronger data quality 3. Deploy the customer ...

5. Contact your candidate for permission to write about them. To get the case study candidate involved, you have to set the stage for clear and open communication. That means outlining expectations and a timeline right away — not having those is one of the biggest culprits in delayed case study creation.

Check out these examples from Zoom, Hootsuite, and AT&T below: 1. Zoom featuring Groupon. Groupon Customer Testimonial. In this example, Zoom opted for a video case study. It opens up with a multimedia services manager at Groupon discussing the company's pain points and then goes into how Zoom helped solve them.

Jobs are multifaceted. They're never simply about function; they have powerful social and emotional dimensions. And the circumstances in which customers try to do them are more critical than any ...

Case study examples. While templates are helpful, seeing a case study in action can also be a great way to learn. Here are some examples of how Adobe customers have experienced success. Juniper Networks. One example is the Adobe and Juniper Networks case study, which puts the reader in the customer's shoes.

Start a dialogue with new (and existing) customers as soon as possible—without overwhelming them. Use on-page surveys when the product team needs answers quickly but you can't run user research or focus groups. Pay attention to where on a page you place a survey (spoiler alert: it can disrupt content flow)

Once you land on a winning customer, find a way to capture their enthusiasm and share it with your audience. 2. Create videos. You can do case studies a number of ways, but nothing beats a video ...

This case study provides a detailed overview of how ConnectPay leverages Know Your Customer's unique capabilities, including: Real-time connections to company registries worldwide. Automated extraction of shareholder data from company documents. AI-powered Ultimate Beneficial Owner (UBO) identification.

Case Study: Ain't That a KYC in the Head? The Problem. The product development team at a startup software company was developing a new application to assist compliance departments at banking and financial services companies with Know Your Customer (KYC) requirements.

Turning a Case Study into a Customer Story. 1. Find the right client. To get started, ask your project management or sales team about their latest projects and which one stood out. You're looking for a client with a uniquely knotty problem, one that your company was able to solve.

A beginner's guide to customer segmentation. Attracting customers in a competitive landscape puts marketing front of mind for many companies. A lot rides on the ability to come up with the right ...

Case study examples. Case studies are proven marketing strategies in a wide variety of B2B industries. Here are just a few examples of a case study: Amazon Web Services, Inc. provides companies with cloud computing platforms and APIs on a metered, pay-as-you-go basis.

How to write a customer case study in 6 steps. Identify the need. Identify the subject. Conduct your interviews. Cover the basics (who, what, how) Provide the right framing. Include emotion. For a prospect who's just about to make a purchase, a case study could be the most helpful piece of content they could come across.

The five case studies listed below are well-written, well-designed, and incorporate a time-tested structure. 1. Lane Terralever and Pinnacle at Promontory. This case study example from Lane Terralever incorporates images to support the content and effectively uses subheadings to make the piece scannable. 2.

Our case studies provide personalized, real-life stories of our customers' KYC processes at work. ... Know your customer (KYC) checks in operation throughout the SJP partner network had always been thorough but processes were manual and time-consuming in some circumstances. Partners were responsible for completing verification of identity as ...

Open up with a summary that communicates who your client is and why they reached out to you. Like in the other case study examples, you'll want to close out with a quantitative list of your achievements. 16. " NetApp ," by Evisort. Evisort opens up its NetApp case study with an at-a-glance overview of the client.

You can use them to build trust with your customers. These studies prove that you have solved similar problems of other clients in the past. Some of the significant benefits of case studies: Accumulates a considerable amount of data. Assists in the development of hypotheses. Increases brand reliability and loyalty.

Most resources tell you that a case study should be 500-1500 words. We also encourage you to have a prominent snapshot section of 100 words or less. The results and benefits section should take the bulk of the word count. Don't use more words than you need. Let your data, images, and customers quotes do the talking.

This case study serves as a powerful reminder that going the extra mile can make all the difference in customer satisfaction and retention. Case Study 4: Turning a Negative Review into a Positive Experience. If your business has ever received negative feedback, it's important to know how to turn that experience into a positive one.

Case studies should be a main pillar of your content strategy for converting B2B leads into customers. The sales team must buy into this process. Each contract should include co-marketing clauses ...

Wrap Up the Interview and Include Referral Questions. At the end of your marketing case study interview, ask some general questions about customer satisfaction and relationship management. You can use these to conclude the case study. This section of the interview is also likely to generate some potential customer quotes you can use in your ...

1. Focus on your personas. You need to consider the type of the customer that you want to attract with your customer service case study. Mapping out your personas is an important part of your marketing strategy because it helps you identify prospects with unique wants and needs.

4. Reevaluate your customer touchpoints: You should pay attention to the ways customers interact with your business. Watching how customers engage through various touchpoints can inform improvements and new strategies for connecting with them. Stay up to date on changing customer onboarding trends and modify your touchpoints as necessary to adapt.

When you know how your customers experience your business, you can improve it to meet and exceed customer expectations. In this guide, we'll break down how the customer journey works and give you a step-by-step guide to conduct a thorough customer journey analysis so you can grow your brand.

Now, let's take a look at some actual instances of businesses that have incorporated chatbot technology with their support systems and offered effortless customer experience. Case Study 1: Bank of America. Bank of America has Erica, a virtual assistant with AI technology, to improve its customer support services. Erica is a banker who handles ...

Here are the five reasons you should know why you should revamp your customer support portal to deliver a top-notch self-service experience. 1. Poor User Interface (UI): A Maze of Confusion ... In case, you have a customer portal without an omnichannel approach, customers may have a jumbled and frustrated experience. ... A Syntellis Case Study ...

What you need to know about decommissioning data centers Organizations that want to reduce IT infrastructure investments as they move to the cloud or consolidate operations will find decommissioning an on-premises data center is a complex task that requires attention to security, asset tracking, environmental considerations and logistics, among ...

TNT - Delivering a superior customer experience-MM case study- (Please note, use the information requires when reflecting on your case study and not all of it as already discussed) Brief introduction of the case study and what you want to achieve in the analysis. Discuss the role of marketing in achieving organizational goals including delivering perceived value to customers.