customer service assistant job duties for resume

Customer Service Assistant Job Description, Key Duties and Responsibilities

This post provides detailed information on the job description of a customer service assistant, to boost your knowledge of the key duties, tasks, and responsibilities they commonly perform.

What Does a Customer Service Assistant Do?

Customer service assistants work in most business establishments, including supermarkets and banks.

The customer service assistant job descriptions usually entail assisting customers with whatever support they need.

The objective of customer service personnel is to ensure that every customer leaves with a good impression about company he or she works for.

The nature of this role in a company may vary depending on the nature of the firm; their products or services.

Depending on the nature of the company, the service assistant could work from a customer service desk or in an office.

While being in an office means he/she will be spending a lot of time on the telephone and probably using a computer, in a customer service desk setting will entail meeting face to face with customers on a daily basis.

Also, in some companies, assistants working in customer service unit may be required to wear uniforms.

They are responsible for handling complaints by customers; in case beyond their control, they can pass it unto the appropriate department.

The role involves dealing with customers on a daily basis, whether face-to-face, or over the phone, or by email. Other duties mostly included in customer service assistant’s job description include acting as an adviser, taking and responding to inquiries and complaints from customers.

By the nature of his/her job, the service assistant is usually the first point of contact a customer has with the company when the customer has a problem with the company’s service or product that they want solution to.

Therefore, it is expected of a customer assistant to be up-to-date with all the company’s latest and old products or services, and also the promotions that are going on, and be able to give customers the right information concerning what they are inquiring about.

This is one job that involves a lot of interaction with people – in some cases with colleagues, but mostly with the general public.

It is therefore an ideal career position for people who are good in communication and also find it enjoyable helping others.

Customer Service Assistant Job Description Example/Sample/Template

The customer service assistant role is crucial to the success of any business due to the customer-centered duties, tasks, and responsibilities they perform, which are shown in the job description example below:

• Ensure that every customer who steps in through the company’s door leaves a happy person
• Assist customers in making decisions that will save them money in their purchases
• Provide help to customers by offering advice whenever necessary
• Resolve issues and complaints from clients by providing them with appropriate information
• May be responsible for handling payments and ad, playing a part in various events and customer promotions
• Take orders or sell products
• May be responsible for setting up insurance policies and booking tickets for customers
• Keep the company’s database and enter necessary customer information unto the existing ones whenever necessary
• Collect payment for goods or services; give refunds when necessary

Customer Service Assistant Job Description for Resume

When preparing a resume for the role of customer service assistant, the sample job description given above provides the right information for making the professional experience section of the resume.

Customer Service Assistant Requirements: Skills, Knowledge, and Abilities for Career Success

To be considered for employment as a customer service assistant in most companies, there are certain skills, knowledge, and abilities you will be required to have, these include:

• People’s skills: This is one skill that is just as important as a formal qualification, when it comes to this position. You must be able to easily get along with people
• You must possess excellent communication skills for effective interaction with diverse groups of people
• You must possess a friendly personality to be easily approachable by all persons
• You should have a fair knowledge of IT; ability to find your way around the computer system and other related gadgets
• A previous experience of working in a related field, or dealing with people whether face-to-face or over the telephone, or by email will give you an edge
• Possession of basic math skills to be able to perform simple calculations on the spot
• Ability to work effectively as part of a team
• Ability to maintain positive disposition and be effective at work even when under pressure
• Possession of administration skills
• Ability to be patient with customer no matter how difficult they might be
• Possession of a polite, thoughtful and friendly attitude
• Ability to meet up with given deadlines
• Ability to multi task and still work effectively

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• Resume and Cover Letter
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Customer Service Representative Job Description

4 min read · Updated on September 02, 2021

In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume.

By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills , credentials, and work experience matter most to an employer in your target field.

Customer service representative job description

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Customer service representative duties:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Customer service representative requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative skills & proficiencies:

Customer Service Skills

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

Recommended Reading:

How to Tailor Your Resume to a Specific Job Description

Customize Your Resume to Stand Out From the Crowd

What's an ATS-Friendly Resume? And How to Write One

Related Articles:

7 Signs Your Resume is Making You Look Old

Why a Simple Resume Layout is a Successful Resume

Software Developer Top Needed Skills

See how your resume stacks up.

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Customer Service Assistant resume examples for 2024

Customer service assistants are responsible for providing top-notch customer service and maintaining a clean and organized front end. They answer customer calls, process orders, and provide assistance when needed. They also manage reception services by scheduling appointments, updating information, and collecting co-pays. According to , "Customer service is the most important job skill. To be successful in customer service, you need to be a good listener and communicator./expert>

Customer Service Assistant resume example

How to format your customer service assistant resume:.

• Use the same job title on your resume as the applied position for a customer service assistant,
• Highlight accomplishments rather than responsibilities in your work experience section,
• Aim to fit your customer service assistant resume on one page, focusing on relevance and readability

Choose from 10+ customizable customer service assistant resume templates

Choose from a variety of easy-to-use customer service assistant resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your customer service assistant resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Entry level customer service assistant resume example

Professional customer service assistant resume example, resume tips to land the job:.

• If you're choosing between a resume objective or work experience and you want to fit your resume on one page, always choose work experience. However, it's ok for senior level customer service assistant resumes to be two full pages long.
• Recruiters and hiring managers suggest short, succinct bullet points, instead of long, wordy paragraphs. Make it easy for recruiters to understand your key accomplishments, in 30 seconds.
• As a rule of thumb, lead each bullet point with a verb such "Grew", "Increased", or "Developed".

Customer Service Assistant resume format and sections

1. add contact information to your customer service assistant resume.

Customer Service Assistant Resume Contact Information Example # 1

Montgomery, AL 36043| 333-111-2222 | [email protected]

2. Add relevant education to your customer service assistant resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Customer Service Assistant Education

Customer Service Assistant Resume Relevant Education Example # 1

High School Diploma 2011 - 2013

Customer Service Assistant Resume Relevant Education Example # 2

Certificate In Business 2013 - 2014

Miami Dade College Miami, FL

3. Next, create a customer service assistant skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an customer service assistant resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Customer assistance is any help rendered to a customer of a business when the customer needs it. It's a service rendered by brands, businesses, or corporate bodies to those who patronize them. Every customer is entitled to assistance from the company he/she is patronizing during the purchase or after purchase.

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Top Skills for a Customer Service Assistant

• Front End , 17.1%
• Customer Service , 16.6%
• Service Calls , 11.1%
• Work Ethic , 7.6%
• Other Skills , 47.6%

4. List your customer service assistant experience

The most important part of any resume for a customer service assistant is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer service assistants" and "Managed a team of 6 customer service assistants over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Ensured multiple policies and procedures were followed accurately.
• Reconciled Federal Reserve distribution to bank branches throughout the district daily (approximately twenty banks).
• Created quarterly and annual investment review presentation books on PowerPoint.
• Provided evaluation of processes and procedures.
• Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping.
• Served as the Power User for Enterprise Unified Communications, including assisting coworkers with their phones and computers.
• Generated official communication to policyholders regarding policy status Assisted underwriters in correctly rating policyholders
• Trained 10 new hires on prepping, sorting and distribution procedures.
• Communicated with agents, policyholders, and external entities utilizing various communication media.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Participated extensively in completion of local office shutdown procedures.
• Served as liaison between RCC, RO and Field staff in the submission of personnel and payroll matters.
• Verified, processed, and filed payroll and resolved payroll issues.
• Answered applicant calls and scheduling tests Processed employee payroll and personnel actions Provided administrative support
• Processed applications and completed hiring process Processed and audited payroll Audited Personnel Files
• Developed and maintained positive working relationships with others to reach business goals.
• Worked mostly in drive-thru as an order taker and cashier.
• Greeted customers with an outgoing and friendly disposition.
• Managed quality communication, customer support and product representation for each client.
• Conducted inventory to determine need for reorders Verified accuracy of currency and deposited funds in bank each night

5. Highlight customer service assistant certifications on your resume

Specific customer service assistant certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your customer service assistant resume:

• Medical Assistant
• Certified Nurse Assistant (CNA)
• Certified Pharmacy Technician (CPhT)
• Certified Medical Administrative Assistant (CMAA)
• Dental Assistant (RDA)
• Certified Clinical Medical Assistant (NHA)
• Certified Medical Office Manager (CMOM)
• International Accredited Business Accountant (IABA)
• Certified Information Technology Professional (CITP)
• Nationally Certified Medical Office Assistant (NCMOA)

6. Finally, add an customer service assistant resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your customer service assistant resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common customer service assistant resume skills

• Customer Service
• Service Calls
• Customer Assistance
• Customer Inquiries
• Customer Complaints
• Inbound Calls
• Purchase Orders
• Office Equipment
• Scheduling Appointments
• Order Entry
• Computer System
• Customer Orders
• Cash Control
• Store Cleanliness
• Customer Calls
• Outbound Calls
• Telephone Calls
• Troubleshoot
• Customer Issues
• Customer Accounts
• Product Knowledge
• Sales Floor
• Administrative Tasks
• Inventory Control
• Customer Support
• Bank Deposits
• Stock Shelves
• Quality Customer Service
• Customer Transactions
• Credit Card Transactions
• Sales Orders
• Store Policies
• Telephone Inquiries
• Customer Interaction
• Customer Relations
• Multi-Line Phone System
• Cash Drawers
• Problem Resolution

Entry level customer service assistant resume templates

Professional customer service assistant resume templates

Customer Service Assistant Jobs

Links to help optimize your customer service assistant resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

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4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Customer Service Assistant Resume Sample

Get hired faster & learn to write your next resume with this downloadable Customer Service Assistant resume sample. Copy-paste this resume sample at no cost or modify it in any way using our proven and tested resume creator.

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How to build a highly professional sales associate resume?

Customer Service Assistant Resume Sample (Full Text Version)

Naito akasuki.

Performance-driven and detail-oriented Customer Service Assistant adept at providing beneficial advice and support to customers, executing various office management tasks, and developing new customer service processes and procedures. Great communicator with excellent time management and analytical skills and well-developed ability to work independently or in a team.  

Work experience

• Provided beneficial advice and support to customers, ensuring that all established performance standards were always fully met.
• Greeted visiting customers, answered the phone, responded to emails, handled complaints, and updated and maintained databases.
• Performed various office management duties, monitored inventories, conducted detailed weekly/monthly reports, and presented results to managers.
• Worked on the development and implementation of new processes and procedures which led to a significant increase in customer satisfaction from 76% to 97% within 2 years.
• Ranked # 1 in Customer Support Department for achieving extraordinary results and constantly performing great work.

First Class Honours (Top 10% of the Programme)

Clubs and Societies : Business Club, Film Society, Tennis Club

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 6 subjects)

Activities : Comics Club, Chess Club, Water Polo Club

Volunteering

Certificates.

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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Similar job positions

Customer Support Facilities Manager Sales Associate Call Center Operator Administration Personal Assistant Office Staff Client / Customer Relationship Manager Front Desk Receptionist

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Resume Worded   |  Proven Resume Examples

• Resume Examples
• Sales Resumes
• Sales Associate Resume Guide & Examples

Sales/Customer Assistant Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Sales/Customer Assistant
• Sales/Customer Service Representative
• Customer Relations Assistant
• Customer Experience Specialist
• Client Services Associate

Get advice on each section of your resume:

Jump to a resource:

• Sales/Customer Assistant Resume Tips

Sales/Customer Assistant Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., sales/customer assistant resume sample.

Unlike a general sales associate or retail sales associate who works in-store or selling directly to customers, a sales/customer assistant is more likely to be working between businesses (B2B) and assisting with the sale of products/services between those businesses. Follow this template when crafting your sales/customer assistant resume.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your sales/customer assistant resume in 2024,    tailored work experience to sales and customer assistance.

The terms “sales associate” and “sales assistant” are often interchangeable, so when applying to these roles it’s especially important to carefully read the job posting. Different sales skills are needed for different industries, so you’ll want to curate relevant work experience and skills as you craft your resume. For example, if the role entails working closely with account executives and preparing sales reports, include instances of similar responsibilities you’ve held in the past.

   Strong action verbs and metrics highlighting key achievements in sales

When writing your work experience bullet points, always remember to lead with strong action verbs that accentuate your skills. If you want to highlight your customer service abilities, use phrases like “increased customer retention by xx%” or “decreased cancellations by xx%”. Note that it’s important to accompany your strong action verbs with metrics that demonstrate quantifiable evidence of your ability.

Sales/Customer Service Representative Resume Sample

Customer relations assistant resume sample, customer experience specialist resume sample, client services associate resume sample.

As a hiring manager who has recruited for companies like Walmart, Target, and Best Buy, I've reviewed thousands of resumes for sales and customer assistant roles. The following tips will help your resume stand out and increase your chances of getting hired in this competitive field.

   Highlight your customer service skills

Employers want to see that you have the skills to provide excellent customer service. Instead of just listing 'customer service' as a skill, give specific examples of how you've demonstrated it:

• Resolved an average of 20 customer complaints per day, resulting in a 95% customer satisfaction rating
• Assisted customers in finding products, resulting in a 15% increase in sales
• Trained 5 new employees on customer service best practices

Quantifying your achievements with numbers makes them more impactful and credible to hiring managers.

   Showcase your sales achievements

Sales and customer assistant roles often involve meeting sales targets. Highlight your sales achievements on your resume to show employers you can deliver results:

• Consistently exceeded monthly sales targets by 20%
• Sold $50,000 worth of products in one quarter, ranking top among sales associates
• Upsold products to customers, increasing average order value by 10%

Avoid making vague statements like "increased sales" without providing specific numbers. Employers want to see measurable achievements.

   Include relevant product knowledge

Demonstrating knowledge of the products you've sold can make you a more attractive candidate. Mention specific product lines or categories you have experience with:

• Extensive knowledge of home appliances, including refrigerators, ovens, and dishwashers
• Trained in selling mobile phones and plans from major carriers like Verizon and AT&T
• Expert in recommending skincare products based on customer needs and preferences

However, avoid listing irrelevant or generic product categories:

• Knowledge of various products
• Familiar with electronics and clothing

   Emphasize your communication skills

Strong communication skills are essential for sales and customer service roles. Highlight how you've used your communication abilities to achieve results:

• Used active listening skills to understand customer needs and recommend appropriate products
• Collaborated with team members to resolve complex customer issues
• Presented product demos to groups of up to 20 potential customers

Provide concrete examples rather than just listing 'communication skills' on your resume. This helps employers understand how you've applied your skills in real-world situations.

   Show progression in your sales career

Employers want to see that you've progressed in your career and taken on more responsibility. If you've advanced from an entry-level sales role to a managerial position, highlight this on your resume:

Sales Associate, ABC Company (2018-2020) - Exceeded sales targets by 15% each quarter - Trained and mentored 5 new sales associates Sales Manager, ABC Company (2020-Present) - Managed a team of 10 sales associates - Implemented new sales strategies that increased revenue by 20%

If you don't have management experience, you can still show progression by highlighting how your responsibilities and achievements have grown over time.

   Tailor your resume to the job description

Customize your resume for each job you apply to by using keywords from the job description. This shows employers that you have the specific skills and experience they're looking for:

• Experienced in sales and customer service

Instead, tailor your resume to the job:

• 5+ years of experience in retail sales and customer service
• Proven track record of exceeding sales targets by 20%
• Skilled in resolving customer complaints and maintaining high satisfaction ratings

By tailoring your resume to the job requirements, you'll have a better chance of catching the employer's attention and landing an interview.

Writing Your Sales/Customer Assistant Resume: Section By Section

  summary.

A resume summary, also known as a professional summary or career summary, is an optional section that sits at the top of your resume. It provides a brief overview of your professional background, skills, and career goals. While a summary is not a mandatory component of a resume, it can be a valuable addition for certain situations, such as when you're making a career change or have extensive experience in your field.

On the other hand, an objective statement, which was once a common feature on resumes, is now considered outdated and should be avoided. Objective statements tend to focus on what you want from an employer, rather than what you can offer them. Instead, a well-crafted summary can help you showcase your value and grab the attention of hiring managers.

To learn how to write an effective resume summary for your Sales/Customer Assistant resume, or figure out if you need one, please read Sales/Customer Assistant Resume Summary Examples , or Sales/Customer Assistant Resume Objective Examples .

1. Tailor your summary to the sales assistant role

When writing a summary for a sales assistant position, it's essential to align your skills and experience with the requirements of the role. Research the company and the specific position to identify the key qualifications and attributes they are seeking in a candidate.

For example, if the job description emphasizes customer service, product knowledge, and upselling techniques, make sure to highlight these skills in your summary. Here's an example of a tailored summary for a sales assistant position:

Energetic and customer-focused sales professional with 3+ years of experience in retail environments. Proven track record of exceeding sales targets, building strong customer relationships, and effectively promoting products. Skilled in upselling techniques and resolving customer concerns to drive loyalty and repeat business.

Avoid using a generic summary that could apply to any sales position, like:

Experienced sales professional seeking a challenging role in a dynamic organization. Strong communication skills and ability to work in a team environment.

2. Demonstrate your impact with quantifiable achievements

When possible, incorporate quantifiable achievements into your sales assistant summary to demonstrate the impact you've made in previous roles. Quantifying your accomplishments helps hiring managers understand the scope of your responsibilities and the value you can bring to their organization.

Examples of quantifiable achievements for a sales assistant might include:

• Consistently exceeded monthly sales targets by an average of 20%
• Assisted in training and onboarding 5 new sales associates
• Maintained a customer satisfaction rating of 95% based on post-sale surveys

Avoid making vague or unsubstantiated claims in your summary, such as:

• Achieved high sales numbers
• Provided excellent customer service
• Contributed to team success

  Experience

Your work experience section is the heart of your resume. It's where you show hiring managers that you have the skills and experience to excel in the role. In this section, we'll break down how to write a compelling work experience section step-by-step, with examples of what to do (and what to avoid).

1. Use strong sales and customer service verbs

When describing your work experience, use action verbs that showcase your sales and customer service skills. Consider verbs like:

• Advised clients on product selection based on their needs
• Upselled premium products and services to increase revenue
• Resolved customer complaints and issues promptly
• Collaborated with team members to improve sales processes

Avoid generic or passive verbs that don't highlight your contributions. Instead of saying:

• Responsible for helping customers
• Worked on sales team

Use strong, specific verbs to show your impact:

• Assisted customers in finding products that fit their needs and budget
• Contributed to sales team's success by consistently meeting quotas

Tip: Use a thesaurus to find strong, varied verbs. But make sure you fully understand the meaning of a word before using it.

2. Quantify your sales achievements with metrics

Numbers are your friend when writing your sales and customer service experience. They help hiring managers quickly grasp the scope and impact of your work. Include metrics like:

• Exceeded sales targets by 20% for 3 consecutive quarters
• Maintained a 95% customer satisfaction rating based on post-interaction surveys
• Processed an average of 50 customer transactions per shift
• Generated $10K in new revenue by upselling premium service plans

If you don't have exact metrics, estimates are okay too. The key is providing context for your accomplishments. For example:

• Served 50+ customers daily in a high-volume retail environment
• Consistently ranked as a top 5 sales performer on a team of 20

After quantifying your achievements, run your resume through Score My Resume . It checks that you're using enough metrics, action verbs, and other key elements hiring managers look for.

3. Tailor your experience to the job description

Hiring managers want to see how your past experience relates to the job you're applying for. One way to do this is to mirror the language and keywords from the job description in your work experience section (where relevant).

For example, if a sales associate job description emphasizes:

Cross-selling techniques, Salesforce CRM, conflict resolution

Incorporate those keywords into your work experience bullets:

• Applied cross-selling techniques to increase average order value by 15%
• Logged customer interactions and sales pipeline in Salesforce CRM
• Utilized conflict resolution skills to de-escalate customer complaints

This shows the hiring manager you have the exact skills they're looking for. Just be honest and don't force keywords where they don't naturally belong.

Our Targeted Resume tool scans your resume against a job description and scores how well your resume matches the job. It's an easy way to check you're using the right keywords.

4. Highlight promotions and added responsibilities

Hiring managers love seeing a track record of growth and progression. If you've been promoted, taken on new responsibilities, or expanded your role, make that clear in your work experience section.

One way to do this is to break out different positions under the same company header, like this:

Sales Associate, ABC Retail (June 2019 - Present) Senior Sales Associate (Feb 2021 - Present) • Mentored and trained 5 junior sales associates • Assisted manager with sales reporting and inventory management Sales Associate (June 2019 - Jan 2021) • Greeted customers and provided product recommendations • Operated point-of-sale system and handled cash and credit transactions

This format draws attention to your upward mobility. You can also call out promotions in your bullet points:

• Promoted to Senior Sales Associate within 18 months due to strong performance and leadership skills

Tip: Focus your bullets on your most recent and relevant experience. It's okay to have fewer bullets (or none) for older or less relevant positions.

  Education

Your education section shows hiring managers that you have the necessary knowledge and training for the sales or customer assistant role. It also gives them a sense of your background and qualifications. In this section, we'll walk through the steps to write an effective education section for your resume.

1. List your highest degree first

Start with your most recent or advanced degree, like a bachelor's or associate degree, and work backwards. Include the name of the degree, your major, the university name, and graduation year.

If you have multiple degrees, list them in reverse chronological order. Here's an example:

• Bachelor of Science in Business Administration, XYZ University, 2020
• Associate of Arts in Marketing, ABC Community College, 2018

2. Include relevant coursework for entry-level candidates

If you're a recent graduate or have limited work experience, adding relevant coursework can strengthen your resume. List courses that relate directly to sales or customer service.

For example:

Bachelor of Science in Marketing, ABC University, 2022 Relevant Coursework: Consumer Behavior, Sales Strategies, Customer Relationship Management, Market Research

Keep the list concise though. Don't include every class you took, just the ones most applicable to the job.

3. Keep the education section brief if you're experienced

If you have several years of sales or customer service experience, your education section can be short. Hiring managers will be more interested in your work history and accomplishments.

Here's what not to do:

• Bachelor of Arts in Communication, 2002-2006, XYZ University, Graduated Summa Cum Laude, GPA 3.8, Dean's List, Varsity Soccer Team Captain, Volunteer Tutor

Instead, simply list your degree, university and graduation year (or optionally omit the year if it was long ago). For example:

• B.A. in Communication, XYZ University

4. Add sales certifications to showcase specialized skills

Industry-specific certifications demonstrate to employers that you have advanced knowledge in sales or customer service. If you've earned any professional certifications, include them in your education section or in a separate 'Certifications' section.

Some examples relevant to sales and customer assistant roles:

• Certified Sales Professional (CSP)
• Certified Inside Sales Professional (CISP)
• Certified Customer Service Professional (CCSP)
• HubSpot Inbound Sales Certification

  Skills

The skills section of your resume is one of the most important sections, especially for sales and customer assistant roles. Hiring managers quickly scan this section to see if you have the right mix of skills they need. Let's break down how to put together a strong skills section step-by-step.

1. Identify relevant sales skills

Before you start writing your skills section, make a list of all the skills you have that are relevant to sales and customer service roles. These could include:

• Customer service
• Sales techniques like cross-selling, upselling
• Specific software like Salesforce, HubSpot CRM
• Prospecting and lead generation
• Closing techniques
• Objection handling
• Relationship building

Avoid listing soft skills like 'Communication' or 'Hardworking'. While important, these are buzzwords that don't convey anything meaningful. Instead, focus on hard skills that demonstrate your sales abilities.

2. Categorize your sales skills

Once you have your list of relevant skills, group them into categories. This makes it easy for hiring managers to quickly see your key competencies. For example:

Sales Techniques : Cross-selling, Upselling, Prospecting, Closing, Objection Handling CRM Software : Salesforce, HubSpot CRM Customer Service : Conflict Resolution, Active Listening, Empathy

Avoid having a long list of skills with no clear organization, like this:

Skills: prospecting, closing, customer service, Salesforce, cross-selling, active listening, HubSpot CRM, relationship building, empathy

Categorizing your skills makes it easier for busy hiring managers to see your core competencies at a glance.

3. Showcase your skill level

For each skill you list, consider indicating your proficiency level. This gives hiring managers a clear idea of your abilities. You can use simple descriptors like:

• Intermediate

Sales Techniques : Cross-selling (Expert), Upselling (Advanced), Prospecting (Intermediate), Closing (Expert), Objection Handling (Advanced) CRM Software : Salesforce (Expert), HubSpot CRM (Advanced)

Only list skills you are truly proficient in. Don't try to exaggerate or oversell your abilities, as this is likely to backfire in an interview or on the job.

4. Beat applicant tracking systems

Many companies use applicant tracking systems (ATS) to automatically screen resumes for relevant keywords. To ensure your resume makes it past these filters, incorporate key skills and phrases from the job description in your skills section.

For example, if the job description repeatedly mentions 'Salesforce CRM', make sure to list Salesforce as one of your skills. Similarly, if it calls for 'proven ability to generate leads', include 'lead generation' or 'prospecting' in your skills.

However, avoid simply stuffing your skills section with keywords. Only list skills you actually possess, and make sure they are relevant to the specific sales role you're applying for.

Skills For Sales/Customer Assistant Resumes

Here are examples of popular skills from Sales/Customer Assistant job descriptions that you can include on your resume.

• Cash Handling
• Social Media
• Merchandising
• Visual Merchandising
• Customer Service

Skills Word Cloud For Sales/Customer Assistant Resumes

This word cloud highlights the important keywords that appear on Sales/Customer Assistant job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

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Sales/Customer Assistant Resumes

• Template #1: Sales/Customer Assistant
• Template #2: Sales/Customer Assistant
• Template #3: Sales/Customer Service Representative
• Template #4: Customer Relations Assistant
• Template #5: Customer Experience Specialist
• Template #6: Client Services Associate
• Skills for Sales/Customer Assistant Resumes
• Free Sales/Customer Assistant Resume Review
• Other Sales Resumes
• Sales/Customer Assistant Interview Guide
• Sales/Customer Assistant Sample Cover Letters
• Alternative Careers to a Apparel Sales Associate
• All Resumes
• Resume Action Verbs

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Customer Assistant Job Description

Introduction:.

A customer assistant handle customer queries in person and by phone, and collect money on overdue accounts. Customer assistant employs in the call center, collection agencies, an insurance company, retail store, financial sectors and they work during daytime business hours. The customer assistant works under managers and they will be working in a team. The customer assistant job duties include maintaining a positive and professional attitude toward customers, responding to customer inquiries promptly, communicating with customers through the various channel, resolving customer complaints, awareness about company product and answering to the customer queries related to product, processing order form and application, keeping a record of customer transaction comments and complaint, communicating with colleagues as necessary, providing feedback on customer service process, managing a team of junior customer service representatives.

Customer Assistant Job Titles:

• Customer Assistant (Part-Time)
• Customer Assistant
• Customer service representative
• Senior customer service representative
• Call center associate
• Customer service specialist

Customer Assistant Job Summary:

We are looking to hire a customer assistant who is looking for an opportunity to serve customer needs professionally. They must provide high-level service in a corporate environment that is professional, fast-paced, and dynamic. Essential function and responsibilities include assist inbound callers with questions and direct them to the right resources, answer and direct inbound email, assist customer face to face, return phone calls, must be able to provide professional customer service while dispatching calls, experience in taking payment from customers, accurate data entry into CRM system, assist manager in all aspects of operating a retail store including merchandise, inventory and expense control, provide leadership and enthusiasm to drive exceptional customer service, lead and execute company initiatives ensuring sales and profitability goals are exceeded, train develop and access performance of sales associates in all aspects of the business to ensure skillset, product knowledge and operation skill achieving to provide outstanding customer service. If you are upbeat, energetic, and performance-driven, with proven sales experience and excellent customer service skills you may be the individual we are looking for to join our team.

Customer Assistant Responsibilities and Duties:

• Attending incoming calls, chats and emails promptly
• Identifying customer needs and concern
• Providing accurate information to customer queries
• Handling customer complaints in a professional manner
• Calling apt team when needed
• Generating sales need and forwarding sales reps
• Returning all voice mails promptly
• Building a professional relationship with customers
• Following up customers queries and complaints
• Coordinating with team and department within the company to ensure customer satisfaction
• Meet teams in personal and assist sales team
• Follow company policies and communication procedures all the time
• Perform daily task with customer satisfaction in mind

Customer Assistant Skills and Qualification:

• High school, diploma or GED
• Must possess a minimum of 2 years of experience in a similar field
• Familiar with CRM system a plus
• Great phone skill with active listening skill
• Energetic, motivated work ethics
• Able to organize and multi-task
• Friendly and compassionate personality
• Punctual, reliable and must have strong communication skill
• Strong verbal and oral communication skills
• Excellent attention to details

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