senior business analyst resume summary examples

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Senior Business Analyst Resume Template

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A senior business analyst has direct contact with stakeholders. They perform a bird’s-eye view evaluation of the company’s processes and operations to identify improvement opportunities. The purpose of a senior business analyst is to improve efficiency. To become a senior business analyst, you should ideally have a graduate degree in a related field and extensive industry experience. That’s why they’ll craft a solution considering the company’s resources, budget, and goals. You should highlight your business acumen in your resume. Talk about previous projects in which you successfully implemented innovative solutions.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your senior business analyst resume in 2024,    indicate your risk management skills..

In order to support project success, you should have risk management skills as a senior business analyst. Risk is always present in any project; it’s your ability to mitigate, overcome, and anticipate it that drives you through success. Any senior business analyst should be proficient at this skill.

   Showcase your data visualization skills.

Data visualization and storytelling play a huge role in a senior business analyst position. It’s what will help you represent your insights and make it easy to understand for everyone. Senior business analysts with data visualization skills can significantly improve the reporting process.

If you want a senior business analyst job, your resume shouldn’t only show your experience and accomplishments with business analytics; it should also demonstrate that you are highly motivated and have leadership capabilities. If you’ve been promoted in the past, or if you’ve coached or mentored other employees, mention these experiences so potential employers can see that you’ll be a good fit for a leadership role.

   Detailed work history with many relevant accomplishments

Senior positions demand a high level of knowledge and experience. With a resume like this one, you can show how you’ve successfully improved other businesses, led teams, designed workshops, and mentored other analysts -- all responsibilities you might have as a senior business analyst.

   Promotions demonstrate professional growth

This resume template shows the candidate holding two different positions at a previous company. Promotions always look good on a resume, but especially when you have your sights set on a senior position, it’s important to show proof of excellent performance and professional growth.

Business Operations Analyst Resume Sample

Data analyst resume sample, it business analyst resume sample, financial analyst resume sample.

As a hiring manager who has recruited top talent at companies like Deloitte, Accenture, and McKinsey, I've reviewed hundreds of Senior Business Analyst resumes. The best resumes that caught my attention and led to interviews had several things in common. In this article, I'll share insider tips on what hiring managers look for and how you can make your resume stand out from the competition.

   Highlight your impact on business outcomes

Instead of simply listing your responsibilities, focus on the impact you had on the business. Use specific numbers and metrics to show how you contributed to the company's success.

• Conducted stakeholder meetings and gathered requirements
• Created project plans and managed timelines

While these are important tasks, they don't show the value you brought to the organization. Instead, quantify your achievements like this:

• Led requirements gathering for a $2M project, resulting in a 15% increase in customer satisfaction scores
• Developed a project plan that reduced implementation time by 20% and saved the company $500K in costs

   Tailor your resume to the job description

Customize your resume for each job application by highlighting the skills and experience that match the job requirements. This shows the hiring manager that you've done your research and are a good fit for the role.

For example, if the job description emphasizes experience with Agile methodologies, make sure to include relevant projects and certifications:

• Certified Scrum Master with 5+ years of experience leading Agile projects
• Implemented Agile practices for a team of 20 developers, increasing sprint velocity by 25%

   Showcase your technical skills

As a Senior Business Analyst, you need a mix of business acumen and technical skills. Highlight your proficiency in relevant tools and technologies, such as:

• Requirements gathering and management tools (e.g. Jira, Confluence)
• Data analysis and visualization tools (e.g. Excel, Tableau)
• Process mapping and modeling tools (e.g. Visio, Lucidchart)

Include specific examples of how you used these tools to solve business problems:

• Created interactive dashboards in Tableau to track KPIs, enabling executives to make data-driven decisions
• Used Visio to map out and optimize the customer onboarding process, reducing time-to-value by 30%

   Demonstrate your leadership and collaboration skills

Senior Business Analysts often lead projects and work with cross-functional teams. Showcase your leadership and collaboration skills through examples like:

• Led a team of 5 business analysts to deliver a complex $5M project on time and under budget
• Collaborated with stakeholders from marketing, sales, and IT to define requirements for a new CRM system
• Mentored junior business analysts and provided training on best practices, improving team productivity by 20%

These examples demonstrate your ability to work effectively with others and drive results.

   Include relevant certifications and education

While a degree is often required for Senior Business Analyst roles, certifications can help you stand out and demonstrate your expertise. Some popular certifications include:

• Certified Business Analysis Professional (CBAP)
• Project Management Professional (PMP)
• Certified Scrum Master (CSM)
• Lean Six Sigma Green Belt or Black Belt

MBA, XYZ University | CBAP Certification | PMP Certification | CSM Certification | Lean Six Sigma Green Belt

List your certifications and education prominently on your resume to catch the hiring manager's attention.

   Use industry-specific keywords

Many companies use applicant tracking systems (ATS) to screen resumes for relevant keywords. To increase your chances of passing the ATS and landing an interview, include industry-specific keywords throughout your resume.

Some examples of keywords for a Senior Business Analyst resume include:

• Requirements gathering and elicitation
• Stakeholder management
• Process improvement
• Data analysis and modeling
• Agile methodologies
• User acceptance testing (UAT)

Incorporate these keywords naturally into your resume, especially in your summary and work experience sections.

Writing Your Senior Business Analyst Resume: Section By Section

  summary.

A resume summary, also known as a professional summary or summary statement, is an optional section that appears at the top of your resume, just below your name and contact information. While it's not a mandatory component, a well-crafted summary can be a valuable addition to your Senior Business Analyst resume. It provides a concise overview of your most relevant qualifications, skills, and experiences, tailored to the specific job you're applying for.

Unlike an objective statement, which focuses on your career goals, a summary highlights your key strengths and accomplishments. It's an opportunity to showcase your unique value proposition and grab the hiring manager's attention right from the start. However, it's crucial to avoid repeating information that's already covered in other sections of your resume.

To learn how to write an effective resume summary for your Senior Business Analyst resume, or figure out if you need one, please read Senior Business Analyst Resume Summary Examples , or Senior Business Analyst Resume Objective Examples .

1. Tailor your summary to the senior business analyst role

When crafting your resume summary for a Senior Business Analyst position, it's essential to align your qualifications with the specific requirements of the job. Review the job description carefully and identify the key skills, experiences, and attributes the employer is seeking.

For example, if the job posting emphasizes experience in project management, data analysis, and stakeholder communication, make sure to highlight these areas in your summary:

Results-driven Senior Business Analyst with 8+ years of experience in leading complex projects, conducting in-depth data analysis, and collaborating with cross-functional stakeholders to drive business solutions. Proven track record of successfully implementing process improvements and delivering measurable results.

By tailoring your summary to the specific role, you demonstrate your understanding of the position and show the hiring manager that you possess the necessary qualifications.

2. Quantify your achievements and impact

When possible, incorporate quantifiable achievements and metrics into your Senior Business Analyst resume summary. This helps to substantiate your claims and provides concrete evidence of your impact in previous roles.

Compare the following examples:

• Experienced business analyst with a background in process improvement and cost reduction.
• Senior Business Analyst with a proven track record of leading process improvement initiatives, resulting in a 20% increase in efficiency and $500K in annual cost savings.

By quantifying your achievements, you give the hiring manager a clearer picture of the value you can bring to their organization. Use percentages, dollar amounts, or other relevant metrics to showcase your success in driving business outcomes.

  Experience

Your work experience section is the heart of your resume. It's where you show hiring managers how you've applied your skills to make an impact for your previous employers. For senior business analyst roles, the key is to highlight your most relevant and impressive accomplishments, rather than listing your day-to-day responsibilities.

Here are some tips to make your work experience section stand out:

1. Use strong business analysis verbs

Start each bullet point with an action verb that showcases your business analysis skills, such as:

• Analyzed complex datasets using SQL and Excel to identify $500K in annual cost savings opportunities
• Collaborated with cross-functional teams to gather requirements and design new CRM system that increased sales by 15%
• Developed dashboard in Tableau to track key marketing metrics, resulting in 25% increase in lead generation
• Presented findings and recommendations to executive leadership, securing buy-in for $1.2M process improvement initiative

2. Quantify your impact with metrics

Whenever possible, include hard numbers to quantify the results of your work. Metrics help hiring managers understand the scope and impact of your achievements. For example:

• Reduced data processing time by 30% by automating manual reporting tasks with Python scripts
• Conducted user research with 50+ customers to inform UX redesign, resulting in 20% increase in conversion rates

If you don't have access to exact metrics, you can still provide context for your accomplishments:

• Analyzed large datasets to identify trends and insights
• Analyzed 10 GB of sales data to identify trends and insights that informed 2023 strategy

3. Showcase your career growth

Hiring managers love to see candidates who have progressively taken on more responsibility. If you've been promoted or expanded your role, make that clear in your work experience section. For example:

Senior Business Analyst, ABC Company (2019-Present) Business Analyst, ABC Company (2017-2019) Promoted to Senior Business Analyst after delivering market analysis that led to successful launch of new $10M product line Managed requirements gathering process for IT projects up to $5M in budget and 20+ stakeholders

By grouping your promotions together under one company heading, you make it easy for hiring managers to trace your career progression.

4. Tailor your bullets to the job description

While it's tempting to simply list out all your accomplishments, you'll make a stronger impression by tailoring your work experience to the specific role you're applying for. Look for keywords in the job description that relate to the skills, tools, and experience they're looking for, and then mirror that language in your resume. For example, if the job description mentions:

• Experience with Agile methodologies
• Proficiency in SQL and Tableau
• Stakeholder management skills

Make sure your work experience section includes bullet points like:

• Managed Agile development process for $2M software project, leading daily stand-ups and sprint planning sessions
• Designed SQL queries and Tableau dashboards to analyze customer segmentation data and identify new market opportunities
• Collaborated with stakeholders across product, engineering, and marketing to define KPIs and success metrics for new feature launch

  Education

When applying for senior business analyst roles, your education section should be concise yet impactful. It's an opportunity to showcase your relevant academic background and certifications that align with the job requirements. Here are some tips to help you craft a compelling education section:

1. Highlight your relevant degree

As a senior business analyst, employers will expect you to have a relevant bachelor's or master's degree. Clearly state your degree, major, and the institution you attended.

• Master of Business Administration (MBA), XYZ University
• Bachelor of Science in Computer Science, ABC College

Avoid listing irrelevant or outdated degrees that don't directly relate to the business analyst role.

2. Include relevant coursework for recent graduates

If you're a recent graduate or have limited work experience, you can bolster your education section by listing relevant coursework. This shows employers that you have the foundational knowledge required for the role.

• Relevant Coursework: Business Process Modeling, Data Analysis, Project Management, Systems Analysis and Design

However, if you have significant work experience, it's best to omit coursework and focus on your professional achievements.

3. Showcase relevant certifications

Certifications demonstrate your expertise and commitment to professional development. If you have certifications that are highly regarded in the business analysis field, include them in your education section.

• Certified Business Analysis Professional (CBAP), IIBA
• Project Management Professional (PMP), PMI

Avoid listing certifications that are not relevant or widely recognized in the industry.

Education: Bachelor of Arts in English Literature Online Course in Web Design Certified Yoga Instructor

4. Keep it concise for senior-level positions

As a senior business analyst, your work experience and achievements will carry more weight than your education. Keep your education section brief and to the point.

Education: MBA, Finance, XYZ University BS, Computer Science, ABC College

Avoid listing graduation dates, especially if you have extensive work experience, to prevent potential age discrimination.

  Skills

The skills section on your resume is one of the most important parts for a senior business analyst position. Hiring managers and applicant tracking systems (ATS) look for specific skills that match the job description. It's crucial to showcase your most relevant technical and analytical skills in this section.

Follow these tips to write a strong skills section that will help you stand out from other candidates and increase your chances of landing an interview.

1. Tailor your skills to the job description

When applying for a senior business analyst role, it's important to customize your skills section to match the specific requirements listed in the job description. This will help you get past applicant tracking systems (ATS) that screen resumes for relevant keywords.

Here's an example of a tailored skills section:

Business Analysis : Requirements Gathering, Process Mapping, Gap Analysis, BPMN Methodologies : Agile, Scrum, Waterfall Tools : Jira, Confluence, Visio, Excel

Avoid listing generic or irrelevant skills like this:

Microsoft Office Communication Teamwork

2. Highlight your technical skills and tools

As a senior business analyst, you likely have experience with various technical tools and methodologies. Make sure to showcase these in your skills section to demonstrate your expertise.

Some important technical skills and tools for business analysts include:

• Requirements gathering and documentation (e.g., user stories, use cases)
• Process mapping and modeling (e.g., BPMN, UML)
• Data analysis and visualization (e.g., SQL, Tableau)
• Project management tools (e.g., Jira, Trello)

Here's an example of how to list these skills:

Requirements Management : User Stories, Use Cases, Wireframes Process Modeling : BPMN, UML, Visio Data Analysis : SQL, Tableau, Excel Project Management : Jira, Trello, Asana

3. Use proficiency levels strategically

When listing your skills, you can optionally include proficiency levels to indicate your expertise. This can help hiring managers quickly assess your capabilities. However, use proficiency levels strategically and honestly to avoid overselling or underselling your skills.

Here's an example of how to use proficiency levels:

Requirements Gathering (Expert) Agile Methodologies (Advanced) SQL (Intermediate) Tableau (Beginner)

Avoid using proficiency levels inconsistently or for every skill:

Microsoft Office (Expert) Communication (Advanced) Business Analysis Scrum (Beginner)

4. Optimize for applicant tracking systems

Many companies use applicant tracking systems (ATS) to filter resumes based on specific keywords and skills. To increase your chances of passing the ATS screening, make sure to include relevant keywords from the job description in your skills section.

Here are some tips for optimizing your skills section for ATS:

• Use exact phrases from the job description when possible
• Avoid using acronyms or abbreviations that the ATS may not recognize
• Use standard section headings like 'Skills' or 'Technical Skills'
• Don't include soft skills or generic terms like 'Communication' or 'Problem Solving'

By following these tips, you can create an ATS-friendly skills section like this:

Business Analysis : Requirements Gathering, User Stories, Process Mapping, Gap Analysis Methodologies : Agile, Scrum, Kanban, Waterfall Tools : Jira, Confluence, Visio, SQL, Tableau

Skills For Senior Business Analyst Resumes

Here are examples of popular skills from Senior Business Analyst job descriptions that you can include on your resume.

Skills Word Cloud For Senior Business Analyst Resumes

This word cloud highlights the important keywords that appear on Senior Business Analyst job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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• Business Analyst Resume Guide & Examples for 2022

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Senior Business Analyst Resumes

• Template #1: Senior Business Analyst
• Template #2: Senior Business Analyst
• Template #3: Senior Business Analyst
• Template #4: Business Operations Analyst
• Template #5: Data Analyst
• Template #6: IT Business Analyst
• Template #7: Financial Analyst
• Skills for Senior Business Analyst Resumes
• Free Senior Business Analyst Resume Review
• Other Data & Analytics Resumes
• Senior Business Analyst Interview Guide
• Senior Business Analyst Sample Cover Letters
• Alternative Careers to a Business Analyst
• All Resumes
• Resume Action Verbs

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• • Led the development of complex predictive models using advanced statistical methods, enhancing strategic decision-making and contributing to a 15% increase in operational efficiency
• • Managed cross-functional teams of 5-7 analysts to deliver comprehensive service and product performance dashboards, visualizing over 10 million data points monthly
• • Implemented a comprehensive data governance framework highlighting discrepancies and enforcing company standards, reducing data inconsistencies by 22%
• • Influenced executive-level decisions by presenting actionable insights from performance data, leading to a $2M cost-saving initiative in product deployment strategies
• • Initiated and managed a successful staff training program on data literacy, improving the data-driven culture across 12 departments
• • Executed strategic data integration plans utilizing Salesforce CRM and Tableau with a focus on enhancing client delivery service reporting accuracy
• • Coordinated the migration of legacy data systems to modern data lakes, streamlining data accessibility for stakeholders, resulting in a 20% reduction in data retrieval times
• • Designed and maintained 15+ interactive Tableau dashboards to monitor and report on KPIs, improving report generation efficiency by 35%
• • Enhanced forecasting accuracy through the development of advanced analytical models using Python, leading to a 25% increase in forecast precision
• • Streamlined the data collection process for service operations, improving the reliability and timeliness of Service & Support metrics
• • Optimized processes and operational workflows using CRM and business intelligence software, cutting down issue resolution times by 30%
• • Implemented statistical analysis of clinical trial data which improved patient outcome predictions by 18%
• • Developed and automated weekly reports on trial progress for executives, reducing reporting time by 40%
• • Supported key commercial service operations with ad-hoc reporting, enhancing the decision-making process for 4 product lines
• • Created visualization tools that improved data accessibility for non-technical users, increasing user engagement by 25%

5 Senior Business Analyst Resume Examples & Guide for 2024

Your senior business analyst resume must clearly showcase your extensive experience in data analysis and project management. Demonstrate proficiency in turning complex data into actionable business insights that drive successful strategies. In your resume, emphasize your expertise in industry-standard analytics tools and your ability to lead cross-functional teams. Illustrate this with concrete examples of past projects where your analyses led to measurable improvements in business performance.

All resume examples in this guide

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Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a senior business analyst, you may struggle with condensing a wealth of experience into a two-page resume that stands out. Our guide is specifically designed to help you highlight your key achievements and tailor your extensive skill set to the job at hand, ensuring your resume makes a lasting impression.

• Format your senior business analyst resume to ensure that it balances professionalism with creativity, and follows the best practices.
• Match the senior business analyst job requirements by including industry keywords on your resume.
• Use various resume sections to showcase your skills and achievements to answer why you're the best candidate for the senior business analyst role.

Take inspiration from leading senior business analyst resume examples to learn how to tailor your experience.

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Enhancing your senior business analyst resume: format and layout tips

Four popular formatting rules (and an additional tip) are here to optimize your senior business analyst resume:

• Listing experience in reverse chronological order - start with your most recent job experiences. This layout helps recruiters see your career progression and emphasizes your most relevant roles.
• Including contact details in the header - make sure your contact information is easily accessible at the top of your resume. In the header, you might also include a professional photo.
• Aligning your expertise with the job requirements - this involves adding essential sections such as experience, skills, and education that match the job you're applying for.
• Curating your expertise on a single page - if your experience spans over a decade, a two-page resume is also acceptable.

Bonus tip: Ensure your senior business analyst resume is in PDF format when submitting. This format maintains the integrity of images, icons, and layout, making your resume easier to share.

Finally, concerning your resume format and the Applicant Tracker System (ATS):

• Use simple yet modern fonts like Rubik, Lato, Montserrat, etc.
• All serif and sans-serif fonts are friendly to ATS systems. Avoid script fonts that look like handwriting, however.
• Fonts such as Ariel and Times New Roman are suitable, though commonly used.
• Both single and double-column resumes can perform well with the ATS.

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The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

Don't forget to include these six sections on your senior business analyst resume:

• Header and summary for your contact details and to highlight your alignment with the senior business analyst job you're applying for
• Experience section to get into specific technologies you're apt at using and personal skills to deliver successful results
• Skills section to further highlight how your profile matches the job requirements
• Education section to provide your academic background
• Achievements to mention any career highlights that may be impressive, or that you might have missed so far in other resume sections

What recruiters want to see on your resume:

• Proficiency in data analysis tools (e.g., SQL, Excel, Tableau, Power BI) and experience with business intelligence software.
• Strong understanding of business processes, requirements gathering, and the ability to translate business needs into technical specifications.
• Demonstrated experience in project management and leading cross-functional projects to successful completion.
• A track record of identifying business trends, forecasting, and performing advanced data analytics to drive business decisions.
• Effective communication and stakeholder management skills, with examples of facilitating workshops and presenting findings to senior management.

Quick formula for writing your senior business analyst resume experience section

Have you ever wondered why recruiters care about your senior business analyst expertise?

For starters, your past roles show that you've obtained the relevant on-the job training and expertise that'd be useful for the role.

What is more, the resume work experience section isn't just your work history , but:

• shows what you're capable of achieving based on your past success;
• proves your skills with (oftentimes, tangible) achievements;
• highlights the unique value of what it's like to work with you.

To ensure your resume work experience section is as effective as possible, follow this formula:

• start each bullet with a powerful, action verb , followed up by your responsibilities, and your workplace success.

The more details you can include - that are relevant to the job and linked with your skill set - the more likely you are to catch recruiters' attention.

Additionally, you can also scan the job advert for key requirements or buzzwords , which you can quantify across your experience section.

Not sure what we mean by this? Take inspiration from the senior business analyst resume experience sections below:

• Led the cross-functional team in the deployment of a new CRM system, improving customer interaction tracking by 35%.
• Conducted detailed market analysis to inform senior management of potential investment opportunities, influencing a shift in strategic direction.
• Developed complex financial models to forecast sales performance across multiple product lines, increasing accuracy of sales projections by 25%.
• Managed a portfolio of business critical projects, coordinating between departments to ensure seamless implementation and adherence to timelines.
• Performed comprehensive data analysis to identify cost-saving opportunities, reducing operational expenses by $1.2 million annually.
• Facilitated stakeholder workshops to gather business requirements, effectively translating them into actionable technical specifications.
• Orchestrated the digital transformation initiative, which led to a 40% increase in process efficiency through automation.
• Conducted risk analysis for key business decisions, decreasing the likelihood of project failure and protecting revenue streams.
• Designed and implemented analytical reports to track performance metrics, leading to a 15% improvement in decision-making speed for upper management.
• Collaborated with IT and finance to develop an enterprise-wide budget tracking system, enhancing fiscal accountability and visibility.
• Streamlined data collection processes across multiple departments, enabling a more robust and real-time analysis of company operations.
• Mentored junior analysts, enhancing the overall skill level of the department and improving team output by 20%.
• Spearheaded the post-merger integration of business systems, ensuring a cohesive transition and maintaining uninterrupted business operations.
• Evaluated new software tools and provided recommendations that resulted in a more streamlined workflow and a 25% cost reduction.
• Analyzed customer feedback to align product development with user demand, contributing to a 10% increase in customer satisfaction.
• Implemented a new BI solution to provide real-time insights into sales data, boosting sales team performance by 30%.
• Enhanced reporting capabilities which allowed for a more granular view of financial metrics and operational KPIs, facilitating better strategic planning.
• Initiated a company-wide process optimization project which led to the reduction of cycle times by 15%.
• Drove an analytics initiative that uncovered revenue leakage, leading to the recovery of $800,000 in annual profits.
• Provided in-depth analysis for go-to-market strategies for new product launches, which increased market penetration by 12% within the first year.
• Defined and streamlined business processes to improve operational efficiency, resulting in a 20% reduction in overhead costs.
• Managed a business intelligence initiative that consolidated disparate data sources into a central repository, reducing reporting times by 50%.
• Optimized supply chain logistics by implementing a new forecasting model, improving inventory turnover by 18%.
• Coordinated with product teams to integrate customer usage data into product design, driving a user-centric update strategy.
• Revamped the client reporting system to provide more actionable insights, enabling a 20% increase in client retention.
• Led a cross-departmental effort to develop a new performance metric system, aligning employee incentives with company goals.
• Facilitated the transition to an agile project management methodology, shortening delivery timelines by an average of 4 weeks.
• Initiated a market segmentation analysis that helped redefine sales territories and resulted in a 7% increase in sales efficiency.
• Developed training programs for new analytical tools, raising the competency level of the analytics team by 30%.
• Crafted regulatory compliance monitoring protocols, mitigating risk and avoiding potential fines totaling over $500,000.

Quantifying impact on your resume

• Include the size of the budgets you have managed to demonstrate your financial oversight capabilities.
• List the percentage of cost reduction you achieved in projects to show your efficiency in cutting expenses.
• Mention the dollar value of the revenue streams you identified or grew to exhibit your contribution to top-line growth.
• Detail the number of cross-functional teams you led or collaborated with to highlight your leadership and teamwork skills.
• Present the quantitative improvements in process efficiency, such as reduced cycle time, to underscore your operational impact.
• Specify the number of strategic initiatives you have developed or executed to show your involvement in high-level decision-making.
• Quantify the scale of data analysis or data sets you have worked with to emphasize your analytical abilities.
• Feature the percentage increase in customer satisfaction or market share to illustrate your focus on customer-centric outcomes.

Action verbs for your senior business analyst resume

Four quick steps for candidates with no resume experience

Those with less or no relevant experience could also make a good impression on recruiters by:

• Taking the time to actually understand what matters most to the role and featuring this within key sections of their resume
• Investing resume space into defining what makes them a valuable candidate with transferrable skills and personality
• Using the resume objective to showcase their personal vision for growth within the company
• Heavily featuring their technical alignment with relevant certifications, education, and skills.

Remember that your resume is about aligning your profile to that of the ideal candidate.

The more prominently you can demonstrate how you answer job requirements, the more likely you'd be called in for an interview.

Recommended reads:

• When Should You Include Your High School on Your Resume?
• When You Should (And Not) Add Dean's List On Your Resume

Always remember that your senior business analyst certifications can be quantified across different resume sections, like your experience, summary, or objective. For example, you could include concise details within the expertise bullets of how the specific certificate has improved your on-the-job performance.

Key hard skills and soft skills for your senior business analyst resume

At the top of any recruiter senior business analyst checklist, you'd discover a list of technical competencies, balanced with personal skills.

Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.

But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.

Both types of skills are specific and to best curate them on your resume, you'd need to:

• Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
• List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
• Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
• Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.

Take a look at some of senior business analyst industry leaders' favorite hard skills and soft skills, as listed on their resumes.

Top skills for your senior business analyst resume:

Business Process Modelling

Data Analysis

Requirement Gathering

Business Intelligence Tools

Project Management

Advanced Excel

System Design

Agile Methodologies

Financial Modeling

Analytical Thinking

Problem-Solving

Communication

Stakeholder Management

Negotiation

Attention to Detail

Adaptability

Organizational

Time Management

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Maximizing your senior business analyst resume: education and certification sections

To effectively showcase your industry knowledge in your senior business analyst resume, it's important to properly list your education and certifications.

For the education section , ensure you include:

• Higher education degrees pertinent to the industry or those at a postgraduate level;
• The start and end dates of your education, along with the name of the institution you graduated from;
• Your GPA and relevant coursework, but only if they are impressive and applicable to the role.

Additionally, create a separate certifications section to spotlight your most notable recognitions. Another excellent place to feature a leading industry certificate is in your resume header, right after your name.

Below is a list of key industry certifications that are often sought after by recruiters

The top 5 certifications for your senior business analyst resume:

• Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis (IIBA)
• PMI Professional in Business Analysis (PMI-PBA) - Project Management Institute (PMI)
• Agile Analysis Certification (IIBA-AAC) - International Institute of Business Analysis (IIBA)
• Certified Analytics Professional (CAP) - INFORMS
• Certification of Capability in Business Analysis (CCBA) - International Institute of Business Analysis (IIBA)
• How to List GPA on Your Resume

Writing the senior business analyst resume summary or objective: achievements, keywords, dreams, and more

Deciding on whether to include a resume summary or resume objective should entirely depend on your career situation.

If you have:

• Plenty of relevant achievements you'd like to bring recruiters' focus to, make use of the resume summary. Ensure each of your achievements is quantified with concrete proof (e.g. % of cases solved).
• Less applicable experience, utilize the resume objective. Within the objective include a few noteworthy, past successes, followed up by your professional dreams.

As a bonus, you could define in either your senior business analyst resume summary or objective what makes you the perfect candidate for the role.

Think about your unique hard and soft skills that would make your expertise even more important to the job.

These senior business analyst professionals have completely covered the formula for the ideal resume introduction:

Resume summaries for a senior business analyst job

• Seasoned Business Analyst with over 10 years of experience in finance and risk management, adept at SQL, Python, and Tableau. Instrumental in saving a Fortune 500 company $2M annually through process optimization. Seeking to leverage analytical expertise to drive strategic business decisions and revenue growth.
• Dynamic professional with a 15-year tenure in supply chain management, transitioning to Business Analysis. Proficient in predictive analytics and data visualization, with a track record of improving operational efficiency by 20%. Eager to apply transferable skills to uncover insights that enhance business performance.
• Accomplished IT Project Manager with 8 years' experience, pivoting to a Business Analyst role. Expert in Agile methodologies, proficient in leveraging big data to achieve project goals. Recognized for leading a multi-disciplinary team to deliver a high-profile digital transformation project on time and under budget.
• With over 12 years' experience in market research and data analysis, I have developed a keen ability to interpret complex data sets and translate them into actionable business strategies. Recognized for designing an analytics program that increased market share by 15% within the first year.
• As a newcomer to the field of Business Analysis, I am driven to develop my skills in data interpretation, strategic planning, and project management. Armed with a Master's degree in Business Administration and a certification in Business Analysis, my objective is to contribute fresh perspectives and enthusiastic problem-solving to a dynamic team.
• Fresh MBA graduate eager to embark on a career as a Business Analyst, with hands-on internship experience in business process mapping and optimization. Adept at identifying trends and developing insights using BI tools like Power BI and Excel. I aim to utilize my academic background and new knowledge to facilitate data-driven decisions.

Other relevant sections for your senior business analyst resume

Apart from the standard senior business analyst resume sections listed in this guide, you have the opportunity to get creative with building your profile. Select additional resume sections that you deem align with the role, department, or company culture. Good choices for your senior business analyst resume include:

• Language skills - always ensure that you have qualified each language you speak according to relevant frameworks;
• Hobbies - you could share more about your favorite books, how you spend your time, etc. ;
• Volunteering - to highlight the causes you care about;
• Awards - for your most prominent senior business analyst professional accolades and achievements.

Make sure that these sections don't take too much away from your experience, but instead build up your senior business analyst professional profile.

Key takeaways

At the end of our guide, we'd like to remind you to:

• Invest in a simple, modern resume design that is ATS friendly and keeps your experience organized and legible;
• Avoid just listing your responsibilities in your experience section, but rather focus on quantifiable achievements;
• Always select resume sections that are relevant to the role and can answer job requirements. Sometimes your volunteering experience could bring more value than irrelevant work experience;
• Balance your technical background with your personality traits across various sections of your resume to hint at how much time employers would have to invest in training you and if your profile would be a good cultural fit to the organization;
• Include your academic background (in the form of your relevant higher education degrees and certifications) to show recruiters that you have the technical basics of the industry covered.

Looking to build your own Senior Business Analyst resume?

• Resume Examples

How to Accept a Job Offer Professionally

Matthew, the writer of nearly 500 resumes, what questions can an employer ask you about your health, what should you name your resume file, busting ats myths: comprehensive testing of popular resume builders in 2024, the influence of resume paper in getting a job.

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Senior Business Analyst resume examples for 2024

A senior business analyst needs to have a diverse set of skills that can be applied to many areas of business. They must have a strong understanding of data analysis and project management, the ability to communicate effectively with clients, and the ability to use tools like SCRUM, SQL server, and Power BI. These skills can be developed through internships or hands-on experience. According to Rick DelVecchio , Director of Career Development at Quinnipiac University, "Internships and experiential learning help you build a portfolio of skills and experiences that prove you can bring value to future organizations. Make the most of those opportunities and make sure your resume shows the impact you had." Siva Balasubramanian Ph.D. , Harold L. Stuart Endowed Chair in Business and Professor of Marketing at Illinois Institute of Technology, agrees, saying "Employers prefer job candidates with prior experience and/or training. A good approach to maximize your salary potential when starting your career is to devote time to internships and externships at leading and reputable firms while you are studying at a university."

Senior Business Analyst resume example

How to format your senior business analyst resume:.

• Align the job title on your resume with the job you're applying for. Accomplishments should be the focus of your work experience section, not responsibilities. Marykate Conroy , Director of Career Development & Employer Relations at The Catholic University of America, encourages senior business analysts to 'highlight experience working with clients or on group projects to demonstrate communication abilities.'
• Marykate Conroy , Director of Career Development & Employer Relations at The Catholic University of America, suggests that senior business analysts showcase critical thinking/problem-solving ability and experience, analytical skills, and communication skills on their resume. She also mentions that 'integrity and curiosity' are important soft skills for a senior business analyst to possess, even if they are not as easily demonstrated on a resume. Conroy states, 'as an analyst, it is important to hold yourself to high moral standards, respect others, be reliable and trustworthy, hold yourself accountable, and remain curious' on the job
• Recruiters and hiring managers recommend keeping your resume to one page. Highlight your achievements using quantifiable metrics when possible. For example, you could mention how you 'increased efficiency/productivity/data integrity through technology & ERP functionality by X% or how you 'saved the company $Y through process optimization'.

Choose from 10+ customizable senior business analyst resume templates

Choose from a variety of easy-to-use senior business analyst resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your senior business analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Entry level senior business analyst resume example

Professional senior business analyst resume example, resume tips to land the job:.

• Eliminate resume objectives; instead, use work experience, especially for two-page senior business analyst resumes.
• Use concise, direct bullet points to showcase key achievements, making it easy for recruiters to understand your accomplishments in 30 seconds.
• Begin bullet points with action verbs, such as 'led', 'conceptualized', or 'developed', to emphasize your contributions.

Senior Business Analyst resume format and sections

1. add contact information to your senior business analyst resume.

Senior Business Analyst Resume Contact Information Example # 1

Montgomery, AL 36043| 333-111-2222 | [email protected]

2. Add relevant education to your senior business analyst resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Senior Business Analyst Education

Senior Business Analyst Resume Relevant Education Example # 1

Bachelor's Degree In Business 2007 - 2010

Northeastern University Boston, MA

Senior Business Analyst Resume Relevant Education Example # 2

Bachelor's Degree In Business 2010 - 2013

Pennsylvania State University Main, PA

3. Next, create a senior business analyst skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an senior business analyst resume

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Scrum is a lean structure for communicating, designing, and promoting complex products, with a focus on programming development. It has been applied to a variety of areas, including manufacturing, testing, new technology, and marketing techniques. Scrum is a simple framework that helps people, organizations, and teams generate value by providing many solutions to complicated problems.

UAT stands for user acceptance testing, and it is the last phase in the software testing process that determines whether the software is fit for the purpose it was built or not. UAT checks two main things; whether the software fulfills the business requirements and can it be used by the end-users. It is the final and most critical step in the testing stages and it determines whether the software should be introduced in the market or not.

Top Skills for a Senior Business Analyst

• Project Management , 5.7%
• Business Analysis , 5.7%
• Data Analysis , 5.6%
• Business Process , 5.4%
• Other Skills , 77.6%

4. List your senior business analyst experience

The most important part of any resume for a senior business analyst is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of senior business analysts" and "Managed a team of 6 senior business analysts over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Analyzed and released purchase requisitions and work orders by customer needs; updated daily MPS to ensure MRP execution.
• Managed materials and logistics plans for multiple programs consisting of complex bills of materials of over 500 components.
• Managed annual MRO vendor spend of $500K.
• Achieved annual goals of [ ] cost savings objectives for MRO expenditures.
• Determined specifications and needs by read blueprints Negotiated orders deliveries and schedules with suppliers.
• Aided with operation control and supported in testing to validate new technology updates
• Assisted in quarterly SOX compliance assessment.
• Received formal training in Microsoft's Excel, Word and PowerPoint programs
• Teamed with Internal Audit to develop documents and implement internal controls to ensure compliance to Sarbanes-Oxley Sec.
• Assisted in the investigation of various outstanding payroll tax liabilities with two other contract employees.
• Worked with MS-Visio while developing use cases.
• Managed employee profiles within workforce management software and ERP systems.
• Trained other employees in compliance such as the Patriot Act, BSA and AML.
• Prepared Requirement Traceability Matrix (RTM) to track what requirements were covered in which Use Case.
• Recommended solutions to reduce operational expenses and increased pre-tax income.
• Ensured loans met QA standards and all finance and loan documents were in good order.
• Developed complex programs, procedures, modules and service programs ensuring best possible performance.
• Implemented Spring MVC controllers like Controller, Simple Form Controller and Multi Action Controller.
• Used C#, data grids and XML to pull the data from the database and display it on the UI.
• Provided software and hardware support.

5. Highlight senior business analyst certifications on your resume

Specific senior business analyst certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your senior business analyst resume:

• Certified Scrum Master (CSM)
• Certified Business Analysis Professional (CBAP)
• Professional Business Analyst Certificate
• Certified Scrum Product Owner (CSPO)
• Certified Management Accountant (CMA)
• Software Engineering Master Certification (SEMC)
• Chartered Financial Analyst (CFA)
• Certified Associate in Project Management (CAPM)
• International Accredited Business Accountant (IABA)
• Change Management Certified Professional

6. Finally, add an senior business analyst resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your senior business analyst resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common senior business analyst resume skills

• Project Management
• Business Analysis
• Data Analysis
• Business Process
• User Stories
• Business Stakeholders
• Strong Analytical
• User Acceptance
• Business Analysts
• Subject Matter Experts
• Application Development
• Visualization
• Functional Specifications
• Acceptance Criteria
• Gap Analysis
• Microsoft Visio
• Client Facing
• Process Improvement
• Strong Problem-Solving
• Test Scripts
• Excellent Interpersonal
• Technical Specifications
• Project Scope
• User Interface
• Business Rules
• Management System
• Test Scenarios
• Data Warehouse
• Shared Services

Entry level senior business analyst resume templates

Professional senior business analyst resume templates

Senior Business Analyst Jobs

Links to help optimize your senior business analyst resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Business Analyst Resume Example & How-to Guide [2024]

You’re a business analyst. 

You use your analytical skills to help businesses you want to grow.

But when it comes to creating a winning resume, you’re the one who needs help.

How do you make a business analyst resume, anyway?

Surely it’s the same for every professional, right?

We understand you have many questions.

Fortunately, we built this step-by-step guide to help you land that dream role!

• An example of a finished business analyst resume that works
• How to write a business analyst resume that’ll fill up your interview diary
• How to make your business analyst resume stand out [with top tips & tricks]

Before we get into the details, here’s a business analyst resume example, created with our very own resume builder :

Looks ace, doesn’t it?!

Follow the steps below to create a business analyst resume that gets results, just like the above example.

Looking for a resume example for a different position in the business field? Check out our related resume examples:

• Financial Analyst Resume
• Accountant Resume
• Bookkeeper Resume
• Bank Teller Resume
• Banking Resume
• Executive Assistant Resume
• Consultant Resume
• Administrative Assistant Resume
• Office Assistant Resume
• Career Change Resume

How to Format a Business Analyst Resume

Before you can impress the hiring manager with your array of skills and experiences, you need to pick the most appropriate format.

You see, the correct format allows your best features to be seen easily by the hiring manager. 

Anyway, you won’t be getting hired if you have a messy resume!  

The most common resume format is “ reverse-chronological ,” and it’s for good reason. This starts with your most recent work experience, and then works backward. As such, it’s perfect for those who want to show their career progression.

The following resume formats also get our approval:

• Functional Resume – Skills stronger than your work history? Have gaps in your employment history? Use a functional format that focuses on your skills.
• Combination Resume – Got skills AND business experience? Use a combination format that combines both “Functional” and “Reverse-Chronological” formats 

Once you’ve chosen an appropriate format, you need to nail-down your resume layout .

To keep your resume professional, we recommend:

• Margins - Margins of one-inch on all sides
• Font - Pick a unique, yet professional font 
• Font Size - Use a font size of 11-12pt for normal text and 14-16pt for headers
• Line Spacing - Use 1.0 or 1.15 line spacing
• Resume Length - Don’t go over the 1-page limit. For guidance, view these one-page resume templates

Use a Business Analyst Resume Template

Word is great for writing simple documents. 

But for creating a professional-looking resume…think again!

You see, Word isn’t the best for building files that rely on strict formatting.

Want to skip the formatting issues? Use a business analyst resume template .

What to Include in a Business Analyst Resume

The main sections in a business analyst resume are:

• Work Experience
• Contact Information

Want to go a step further? You can also add these optional sections:

• Awards & Certification

Interests & Hobbies

Great stuff! Now what goes under each of these sections? Read on to learn how.

Want to know more about resume sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

Now, there’s no need to complicate this section, just keep everything factually correct.  

The contact information section must include:

• Title - In this case, “Business Analyst”
• Phone Number – Check this for errors. Any mistake will prove costly
• Email Address - Use a professional email address ([email protected]), not one from your younger days ([email protected]).
• (Optional) Location - Applying for a business analyst job abroad? Mention your location.
• Nicola Jenkins - Business Analyst. 101-358-6095. [email protected]
• Nicola Jenkins, Business Queen. 101-358-6095. [email protected]

How to Write a Business Analyst Resume Summary or Objective

It’s safe to say that recruiter’s don’t have time to analyze every resume.

Instead, they glance over them, while looking for the main points.

In fact, studies have shown that recruiters spend less than 6 seconds on each resume! 

So, what can you do?

You need to an opening paragraph that makes your value clear to see.

To do this, use a resume summary or objective .

These are both short, snappy sections that go on top of your resume, just under your contact information. 

Now, we cannot understate the importance of this section. It really could be the deciding factor between scoring an interview for a business analyst position and simply having your resume dismissed.

But how do the two differ?

A resume summary is a captivating overview of your professional experiences and achievements.

• Senior Business Analyst with seven years experience in developing award-winning strategies for a large e-commerce retailer. Most notable achievements include saving the company $2M annually and boosting revenue by 23% in 2017. Have a Business Management B.A. Seeking to leverage my interpersonal analytical skills to improve business at Software YXZ.

A resume objective is short snapshot of your professional goals.

• Motivated Program Manager looking to transition to the new business analyst at Company XYZ. Passionate about analyzing service and product lines to maximize revenue. Have a B.A in Business Management. Skilled financial analysis, risk analysis, and pay great attention to detail. 

So, which one should an analyst use, summary or objective?

Generally , business analysts with relevant work experience should choose a resume summary. A resume objective is suited to analyst-hopefuls that have the skills, but lack the relevant experience (career changers, graduates, or those still studying).

• The recruiter wants to see what hiring you does for them, not what it will do for your career. Use this section to focus on how your abilities will benefit the company.

How to Make Your Business Analyst Work Experience Stand Out

Recruiters hate one thing:

You see, they need to know that you’ll be able to do a good job. 

The last thing they want is to be forced to replace you in two months time!

And the easiest way to impress the recruiter is with your work experience.

There’s no doubt that this is the most important section of your resume, as a well-written work experience section reveals your most notable successes and what you are capable of achieving.

Here’s the best way to structure your work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Business Analyst 

02/2016 – 03/2020

• Completed initial in-depth analysis – boosting revenue by 23% in the first year.
• Improved customer service portal – reducing refunds by 12%.
• Improved operations to save the company $2 million annually.

For a resume that stands out from the competition, make sure to focus on your most notable achievements, not your daily tasks. 

Instead of saying:

“Customer service optimization”

“Improved the customer service portal – reducing refunds by 12%”

Simply put, the first statement is too generic. How many times do you think the recruiter has read these same exact words?

The second statement gets stuck into the finer details! It shows you saved the company money, and are a valuable asset to the company.

• Quantifying your analyst experience shows that you’re meticulous and pay great attention to detail, which is a highly-desirable attribute to all businesses.

What if You Don’t Have Work Experience?

Maybe you’re a business graduate looking for your first business analyst job?

Or maybe you have experience in business, but never as an analyst?

Recruiters want employees that they can rely on. 

But whether you have job experience or not, there are options.

You see, it doesn’t matter if you’ve never held the job title of “business analyst”, as you can call-upon the crossover skills from previous jobs.

For example, if you’ve worked in accounting, you can talk about any crossover skills and experiences. Just like a business analyst, you would need to be analytical and pay great attention to detail.

Furthermore, research from the Bureau of Labor Statistics shows that business analyst positions are likely to grow 19% by the year 2024. With this fact in mind, be sure to pursue a journey down the “business analyst” highway!

For the students reading this, you’ll enjoy our guide on how to make a student resume !

Use Action Words to Make Your Business Analyst Resume POP!

…are examples of the generic words the recruiter is tired of seeing. 

However, you want to separate your resume from the competition, which means using power words to make your achievements stand out:

• Conceptualized
• Spearheaded

How to Correctly List your Education

Next up, you need to list your education history.

There are no magic secrets with this section, just list your education history in the follow format:

• Degree Type & Major
• University Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

B.A. in Business Management 

Chicago State University

• Relevant Courses: Operations & Digital Business, Decision Making, Accounting and Finance Fundamentals, Analysing and Managing Information, Global Business Environment, Global Strategic Management, Innovation and Creativity

Now, before you move on, let’ answer some of the most frequent questions that we get:

• What if I’m still in education?

Regardless of your current situation, you should mention all years of education to date.

• Should I list my high school education?

Generally, only list your highest form of education. If that’s from your high school, then go for it.

• Should education be listed before experience?

No, education should be listed AFTER experience.

Need more advice? Check out our guide on how to list education on a resume .

Top 17 Skills for a Business Analyst Resume

As the hiring manager is scanning down your resume, what do you think they are looking for?

Well, that you have the required skills for the job.

Remember, the hiring manager doesn’t know how amazing you are, so you need to tell them! 

Even the world’s best business analyst will get rejected if their skills aren’t clear to see.

Here are some of the most common business analyst skills:

Hard Skills:

• As-In Analysis
• Benchmarking
• Gap Analysis
• Analytical Software
• Financial Analysis
• Risk Analysis
• SWOT Analysis
• Wireframing
• Defining scope

Soft Skills:

• Creative Thinking
• Communication
• Time Management
• Team Player
• Public Speaking
• Attention to Detail
• Organization
• Generally, include only the most important soft skills. You see, the hiring manager sees the same generic soft skills on EVERY resume. Any graduate can claim they have communication skills, but not many can correctly conduct SWOT analysis.

Here’s a more comprehensive list of 150+ must-have skills this year .

What Else Can You Include?

We’ve now given a breakdown of every essential resume section .

So, time to call it a day, right?! 

Having great education and experience sections should be enough to get you shortlisted, but who knows if that’s enough to stand out from the competition?

If you don’t want to risk leaving things to chance, you can add these following sections:

Awards & Certifications

Have you been recognised for your commitment to business?

Have you completed any third-party marketing courses?

Got any awards to be proud of?

Definitely add them to your resume!

Here’s an example:

Awards & Certificates

• “Critical Thinking Masterclass” - MadeUpUniversity
• “Learning How to Learn” - Coursera 
• “Excel to MySQL: Analytic Techniques” - Coursera 

Even though it is very unlikely that you’ll be required to speak a second language, it’s still an impressive ability.

As such, feel free to add a language section to your resume, but only if you have space.

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “why on earth does the hiring manager need to know about my weekend art classes?”

Well, your hobbies reveal the person behind the qualifications. 

Banking teams want a banker that will be pleasant to work with.

And the best way to do this is by showing your hobbies and interests, especially if you enjoy social activities. 

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

You should now have finished a first-class resume that’ll land interviews.

But is this enough?

And is this a risk you can take?

You see, cover letters are an important part of the hiring process.

They show the hiring manager that you have a desire to work for their company.

To create a winning cover letter, we must ensure that it is structured correctly. 

Here’s how to do that:

Make sure your cover letter includes the following sections:

Personal Contact Information

Your full name, profession, email, phone number, and current location

Hiring Manager’s Contact Information

Their full name, position, location, email

Opening Paragraph

It’s no secret that recruiter’s skim through applications. As such, you need to hook the reader within the opening paragraph. Use concise language to mention…

• The exact position you’re applying for
• Your summary of your experience and best achievement to date

After the introduction, it’s time to get deeper into the following specifics:

• Why you want to work for this specific company
• What you know about the company’s values and goals
• How your top skills are relevant to the job
• Which other similar positions have you held before

Closing Paragraph

Finish the letter professionally and friendly. You should:

• Conclude the main points from the body paragraph
• Thank the recruiter for their time and for the opportunity
• End with a call to action that asks to continue the conversation. For example, “ At your most convenient opportunity, I’d love to discuss more about how I can help Company XYZ with X” .

Formal Salutations

Finally, sign off the letter in a professional manner. Something like, “ Kind regards ” or “ Sincerely ”.

For ultimate inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

If you followed the advice in this guide, you’re about to be invited to a lot of interviews.

Let’s quickly summarize what we’ve learned:

• Format your business analyst resume correctly. Start with the reverse-chronological format, and then follow the best content layout practice
• Use a resume summary or objective to steal the reader’s attention
• In the work experience section, you should highlight your achievements, rather than your daily duties
• Use a convincing cover letter for an application that stands out

Suggested Reading:

• 40+ Best Job Search Sites in 2024 [For Every Industry]
• How to Ace Interviews with the STAR Method [9+ Examples]
• Thank You Email After Interview - 2024 Guide & Examples

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• Career Blog

20 Senior Business Analyst Resume Examples in 2024

A senior business analyst is a professional who plays a critical role in a company’s success by analyzing organizational data and making recommendations for strategic decision-making. As a senior member of the business analysis team, this individual is responsible for understanding the company’s goals, market trends, and financial metrics to help shape the organization’s future. They also provide guidance and support to junior analysts, and liaise with stakeholders across departments to identify emerging business priorities.

This article will provide you with the tools and knowledge needed to create a compelling Senior Business Analyst resume that will impress hiring managers and help you land your dream job.

Professional Summary

A. statement of objective.

As an experienced and results-driven Senior Business Analyst, my objective is to bring my expertise and knowledge to a dynamic organization that seeks to improve its business processes and increase its profitability. With a proven track record of developing and implementing successful strategies, I am confident in my ability to help organizations achieve their goals and exceed their expectations.

B. Summary of Key Skills and Accomplishments

Throughout my career, I have acquired a diverse set of key skills and accomplishments that have enabled me to succeed in various roles as a Senior Business Analyst. Some of my most notable achievements include:

• Successfully led a team of business analysts in the implementation of a new customer relationship management (CRM) system, resulting in a 30% increase in customer retention rates.
• Developed and executed a pricing strategy for a major telecommunications company that increased revenue by 15% within the first year of implementation.
• Conducted extensive market research and analysis to identify new growth opportunities for a multinational corporation, resulting in the successful launch of several new products and services.

In addition to these accomplishments, I possess a wide range of key skills, including:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proven project management experience
• In-depth knowledge of business process modeling and optimization
• Extensive experience with data analysis and reporting tools

C. Professional Certifications and Training

To further enhance my skills and knowledge, I have completed various professional certifications and training programs, including:

• Certified Business Analysis Professional (CBAP)
• Six Sigma Green Belt Certification
• Certified ScrumMaster (CSM)
• Lean Six Sigma Certification
• Project Management Professional (PMP)

I am committed to staying up-to-date on the latest industry trends and best practices, and I am always seeking new opportunities to expand my knowledge and skills as a Senior Business Analyst.

Work Experience

A. company name and location.

ABC Company, New York, NY

B. Dates of Employment

June 2017- Present

C. Position Held

Senior Business Analyst

D. Job Responsibilities

As a Senior Business Analyst at ABC Company, my primary role was to analyze business workflows and determine areas of improvement to increase efficiency and profitability. I was responsible for collaborating with various departments to implement process improvement solutions, including developing new workflows, creating standard operating procedures, and designing data models for reporting purposes.

My job duties included:

• Conducting thorough analysis of existing business processes to identify opportunities for improvement
• Collaborating with cross-functional teams to develop and implement new workflows
• Creating detailed process maps and workflow diagrams to visualize data flows and dependencies
• Developing standard operating procedures (SOPs) for business processes
• Designing data models for reporting purposes
• Acting as a liaison between technical and non-technical teams to ensure effective communication and implementation of solutions
• Providing guidance and training to team members on process improvements and new systems

E. Accomplishments and Achievements

During my tenure at ABC Company, I was able to make significant contributions to process improvement initiatives, resulting in impressive achievements for the organization. Some of my accomplishments include:

• Streamlining existing workflows, resulting in a 20% increase in efficiency across various departments
• Developing a new invoicing system that reduced processing time by 50%
• Designing a data model for reporting purposes that resulted in a 30% increase in accurate reporting
• Developing SOPs for key business processes that ensured consistent quality and increased productivity
• Implementing a new project management tool that improved project tracking and resulted in more timely and accurate reporting to senior management

My role as a Senior Business Analyst at ABC Company allowed me to leverage my analytical skills to identify key areas for process improvement and develop effective solutions that resulted in measurable benefits for the organization.

When it comes to showcasing your educational background on your senior business analyst resume, it’s crucial to provide comprehensive details about your degree and major, institution, location, date of graduation, and academic honors.

A. Degree and Major

Your degree and major are the foundation of your educational qualifications. List the exact name of the degree program that you completed, along with your major. For instance, if you studied business administration with a focus on finance, your degree should read something like this:

• Bachelor of Science in Business Administration (Finance)

Mentioning your major provides clarity to potential employers about your academic focus and tells them how your studies are relevant to the job.

B. Institution and Location

Name the institution where you earned your degree, and add the location. This information is essential as it helps employers gauge your academic background, and at times know your place of residence (especially relevant when applying to jobs abroad). Your entry should reflect something similar to the following:

• Stanford University, Palo Alto, California

C. Date of Graduation

It’s essential to include the date when you graduated from college. This tells the employers about the timeline of your education and how much experience you have in the industry. Be sure to write it out in full, including the month and year.

D. Academic Honors

If you received any academic honors or awards during your time studying, you should include them in your resume. This information highlights your academic abilities and expertise in a specific field. List your accomplishments in bullet form as follows:

• Cum Laude (3.7 GPA or higher)
• Dean’s List (3.5 to 3.69 GPA)
• Phi Beta Kappa Society

Including academic honors can give you an edge in a highly competitive job market, so it is crucial to provide these details on your resume.

Showcasing your educational background on your senior business analyst resume requires you to include your degree and major, institution and location, date of graduation and, academic honors. These details give potential employers a clear understanding of your educational credentials and highlight your academic accomplishments.

Technical Skills

As a Senior Business Analyst, possessing technical skills and knowledge is vital for success in this competitive field. Here are the four areas of technical expertise that every Senior Business Analyst should possess:

A. Software Abilities

A Senior Business Analyst is expected to possess in-depth knowledge and experience working with software applications. Examples of software applications that a Senior Business Analyst should be proficient with include Microsoft Office Suite (Excel, Word, PowerPoint), Salesforce, JIRA, and Tableau. Proficiency in these software applications will enhance the Senior Business Analyst’s ability to analyze large amounts of data, create reports, and communicate the findings effectively to stakeholders.

B. Systems Expertise

Besides software applications, a Senior Business Analyst should have a comprehensive understanding of various systems used in different industries. Systems such as Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Human Capital Management (HCM) among others are commonly used in businesses. Knowledge of these systems enables a Senior Business Analyst to be able to identify and analyze business needs.

C. Programming Languages

As businesses increasingly adopt technology to streamline their workflows, knowledge of programming languages becomes crucial. Senior Business Analysts should be familiar with some programming languages like SQL, Python, and Java. These languages are essential in performing data analysis, identifying trends, and providing insights into business processes.

D. Tools Proficiency

A Senior Business Analyst should be adept in the use of different tools relevant to their field. Examples of tools that a Senior Business Analyst should be proficient in include Scrum methodologies, UML, Business Process Modeling Notation (BPMN), among many others.

Possessing technical skills and knowledge is vital for success as a Senior Business Analyst. A combination of proficiency in software applications, systems expertise, programming languages, and tools proficiency will enable a Senior Business Analyst to provide the necessary insights to businesses.

Customer Service Skills

As a Senior Business Analyst, possessing excellent customer service skills is a vital component of your role. Not only do you need to understand the needs and objectives of your clients, but you must also be able to communicate with them effectively.

A. Communication Abilities

Your ability to communicate effectively with clients and stakeholders is crucial to the success of any project. A strong communicator can clearly express their ideas, listen to the needs of others, and build consensus around a common goal.

Some key communication skills that Senior Business Analysts should possess include active listening, concise writing, and effective presentation skills. Other essential communication abilities include the ability to convey complex ideas to both technical and non-technical audiences, as well as the ability to articulate the impact of business objectives to stakeholders.

B. Problem-Solving Skills

One of the core functions of Senior Business Analysts is to identify and analyze business problems, develop strategies to resolve them, and implement solutions. As such, possessing strong problem-solving skills is essential to the role.

Effective business analysts should be able to gather data, analyze it, and draw conclusions that lead to actionable recommendations. They must also be able to work collaboratively with diverse groups to arrive at consensus around the best course of action.

C. Critical Thinking Abilities

Business analysts must have excellent critical thinking abilities to identify areas for improvement in different business processes. This requires the ability to analyze data, assess risk and evaluate alternative options.

They must also be able to think analytically and creatively to come up with new ideas and solutions that the team can implement to drive business growth.

D. Negotiation Techniques

Senior Business Analysts are required to negotiate with stakeholders, including clients, executives, and other business partners. The ability to negotiate effectively can make the difference between success and failure.

To be an effective negotiator, you need to be able to understand the needs of all parties involved, identify common ground and develop proposals that meet the interests of all parties. Possessing excellent negotiation skills enhances your ability to get the buy-in you need to achieve project success.

Senior Business Analysts require a range of customer service skills to be successful in their role. These include strong communication abilities, problem-solving skills, critical thinking capacities and excellent negotiation techniques. By maintaining these skills, you can deliver successful business solutions that meet the needs of all stakeholders.

Analytical Skills

As a senior business analyst, having strong analytical skills is essential. Some of the primary analytical skills that you should possess include data analysis techniques, regression analysis, time series analysis, and statistical modeling.

A. Data Analysis Techniques

Data analysis techniques refer to a set of methods that you can use to extract useful insights from raw data. These techniques include data cleaning, exploratory data analysis, and data visualization. As a senior business analyst, you should be proficient in using these techniques to identify trends, patterns, and outliers in your data sources.

B. Regression Analysis

Regression analysis is a statistical method that you can use to determine the relationship between a dependent variable and one or more independent variables. This method can help you predict how changes in the independent variables will affect the dependent variable. As a senior business analyst, you should be familiar with both linear and multiple regression analysis as they are commonly used techniques in data analysis.

C. Time Series Analysis

A time series analysis is a method of analyzing data points that are collected over time. The goal of time series analysis is to extract meaningful insights about the trends, patterns, and cycles of a time series dataset. This method is particularly useful in forecasting future trends based on historical patterns. As a senior business analyst, you should be familiar with time series data and be able to use tools like Excel or statistical software packages to perform time series analysis.

D. Statistical Modeling

Statistical modeling refers to the process of estimating relationships between variables using mathematical equations. You can use statistical modeling techniques to analyze complex datasets and test hypotheses. Commonly used statistical models include linear regression, logistic regression, and ANOVA. As a senior business analyst, you should be proficient in using these modeling techniques to make informed business decisions and to identify key performance indicators.

Having strong analytical skills is essential for senior business analysts. You should be familiar with a variety of data analysis techniques, regression analysis, time series analysis, and statistical modeling. By mastering these skills, you can extract meaningful insights from data and use that information to make informed business decisions.

Industry-Specific Skills

As a senior business analyst, it is essential to possess industry-specific skills that can support business growth and success. These skills are critical in maintaining a competitive edge in the market and ensuring that a company stays on top of industry trends.

A. Industry Trends

Staying up-to-date with the latest industry trends is essential for any senior business analyst. As an expert in the field, a senior business analyst needs to keep a constant eye on the pulse of the industry to identify new opportunities, mitigate risks, and help businesses make data-driven decisions.

By analyzing trends in the industry, senior business analysts can identify emerging markets and help businesses adapt to changes in consumer behavior, technology advancements, and economic shifts. This skill allows them to help businesses stay ahead of the curve, anticipate changes in customer demand, and adjust their strategies accordingly.

B. Regulatory Requirements

In today’s highly regulated business environment, staying up-to-date with regulatory requirements is essential for any senior business analyst. They must have a deep understanding of the regulations specific to their industry, including compliance regulations, data protection laws, and labor laws.

Senior business analysts help organizations meet regulatory requirements by assessing compliance risks, monitoring regulatory changes, and ensuring that business processes adhere to legal mandates. They also work collaboratively with legal teams and other stakeholders to create policies and procedures that support compliance with regulatory requirements.

C. Competitive Intelligence

Senior business analysts must also have the ability to gather and analyze competitive intelligence to help businesses stay ahead of the competition. Competitive intelligence includes information about competitors’ products, services, and strategies, as well as market trends and customer preferences.

By analyzing competitive intelligence, senior business analysts can provide insights into market positioning, pricing strategies, and product development. This skill enables them to help businesses identify new opportunities, assess their competitive advantage, and make informed decisions that will help them stay ahead of competitors.

D. Product Knowledge

Senior business analysts must have a thorough understanding of the products and services that their organization offers. In-depth knowledge of products and services allows senior business analysts to identify consumer needs and help businesses develop products that meet those needs.

Product knowledge also includes an understanding of the technology behind the products and services, allowing senior business analysts to assess their capabilities and identify areas for improvement. Additionally, they can help businesses determine the right pricing strategies, identify new markets for products, and assess the competitive landscape.

Possessing industry-specific skills is critical for any senior business analyst. By staying up-to-date with industry trends, regulatory requirements, competitive intelligence, and product knowledge, senior business analysts can help businesses develop strategies that drive growth and success.

Professional Associations

A senior business analyst with a robust and well-rounded professional association portfolio is an asset in any organization. Professional associations provide ample networking opportunities, access to training and development programs, and a platform to showcase, learn, and hear about best practices in the field.

Here are some key areas of consideration when highlighting professional associations in a senior business analyst’s resume:

A. Membership

Membership in professional associations can lend credibility to a senior business analyst’s skillset and expertise. As a member of one or more professional associations, a senior business analyst can access valuable resources such as research papers, whitepapers, and industry-specific publications. Some associations even offer discounts on conferences and training programs, which can help a senior business analyst to stay up to date on industry trends and developments.

B. Active Involvement

Active involvement in professional associations is another way for a senior business analyst to demonstrate that they are not only staying connected to the industry, but are also making meaningful contributions. Examples of active involvement may include presenting at a conference, participating in a panel discussion, or serving as a mentor to younger members of the association. By actively engaging in professional associations, a senior business analyst can show that they are committed to lifelong learning and professional development.

C. Leadership Roles

Holding leadership roles in a professional association can be a significant achievement for a senior business analyst. Such roles may include serving as the president or board member of an association, division, or committee. These leadership roles demonstrate the senior business analyst’s ability to think strategically, work collaboratively, and lead a team. They also reflect positively on a senior business analyst’s ability to build effective relationships, as well as their commitment to the association’s mission and goals.

D. Professional Achievements

Professional associations can also be a platform for recognizing individual achievements, which can be highlighted in a senior business analyst’s resume. Examples of such achievements may include receiving an industry award, participating in a research project, or publishing a paper or article. These achievements demonstrate a senior business analyst’s thought leadership, innovation, and contributions to the profession.

Professional associations have the potential to elevate a senior business analyst’s resume and make them stand out in a competitive job market. By showcasing membership, active involvement, leadership, and achievements within professional associations, a senior business analyst can demonstrate their commitment, expertise, and value to potential employers.

Awards and Recognition

As a highly accomplished Senior Business Analyst, I have received various awards, honors, and recognitions throughout my career, which speak volumes about my expertise and professional accomplishments.

A. Professional Awards

I have been honored with several professional awards in recognition of my outstanding business analysis skills and expertise in leading complex projects across various industries. Some of my notable awards include:

Best Business Analyst of the Year  award from the International Association of Business Analysts (IIBA), in recognition of my exceptional contributions to advancing the business analysis profession.

Excellence in Business Analysis  award from the Institute of Management Consulting (IMC), for my stellar work in delivering impactful business solutions to clients.

Leadership Award  from my current employer, for leading cross-functional teams and driving exceptional results on critical initiatives.

These awards demonstrate my effectiveness in leading teams, driving results, and delivering high-quality outcomes in challenging and dynamic environments.

B. Honors and Recognitions

In addition to professional awards, I have also received various honors and recognitions from my peers and colleagues in the industry. Some of these include:

Recognition for developing a winning proposal for a multi-million-dollar digital transformation project for a leading healthcare provider.

Being acknowledged as a key contributor to a successful merger and integration of two global organizations, leading to significant cost savings and revenue growth.

Being selected as a mentor to new Business Analysts, providing guidance and coaching to enhance their skills and accelerate their career development.

These honors and recognitions demonstrate my ability to collaborate effectively with stakeholders, generate high-impact solutions, and help nurture the talent of future industry leaders.

C. Publications

As a subject matter expert in business analysis, I have also authored various industry publications, including thought leadership articles, case studies, and whitepapers. Some of my notable publications include:

“Transforming Business Processes through Agile Methodologies” – a whitepaper published in a leading industry journal, outlining best practices for implementing agile methodologies in large-scale enterprise projects.

“Leveraging Big Data Analytics for Competitive Advantage” – a case study published in a national business magazine, highlighting how organizations can use big data analytics to gain a competitive edge in the market.

“Business Analysis Framework for Transformational Change” – a thought leadership article published in a renowned business analysis journal, outlining a comprehensive framework for managing change in complex projects.

These publications demonstrate my thought leadership and expertise in the field of business analysis, and my ability to provide actionable insights and guidance to industry practitioners.

D. Presentations

I have also delivered numerous presentations at industry conferences, seminars, and workshops, showcasing my expertise in business analysis and project management. Some of my notable presentations include:

Keynote speaker at the IIBA Annual Conference, presenting on “Building Agile Teams in Dynamic Environments.”

Panelist at the PMI Global Conference, discussing “Effective Project Governance for Large-scale initiatives.”

Additional Sections with Examples

As an experienced copywriter and subject matter expert, I understand the importance of showcasing strong examples when it comes to resumes. In this section, I will provide examples for various sections that can be included in a Senior Business Analyst resume.

A. Example of a Strong Summary Statement

A strong summary statement is crucial in catching a potential employer’s attention. Here’s an example of an effective summary statement for a Senior Business Analyst:

“Result driven and analytical Senior Business Analyst with 8 years of experience in financial and data analysis, project management, and strategic planning. Proficient in identifying business needs and developing effective solutions to improve business operations and increase revenue.”

B. Example of a Reverse Chronological Resume Format

A common resume format is the reverse chronological format. Here’s an example of how a Senior Business Analyst would structure their resume in this format:

• Contact information
• Summary statement
• Work experience (reverse chronological order)

C. Example of a Functional Resume Format

Another format option is the functional resume format, which emphasizes skills and abilities over work experience. Here’s an example of how a Senior Business Analyst would structure their resume in this format:

• Core competencies
• Professional experience (grouped by skill or function)

D. Example of a Combination Resume Format

A combination resume format combines elements of both the reverse chronological and functional formats. Here’s an example of how a Senior Business Analyst would structure their resume in this format:

• Professional experience (reverse chronological order, but grouped by skill or function)

E. Example of Action Verbs Usage

In a Senior Business Analyst resume, using strong action verbs is essential in describing skills and achievements. Here are a few examples of strong action verbs to include:

• Collaborated
• Implemented
• Strategized

F. Example of a Quantifiable Accomplishment

Including quantifiable accomplishments in a Senior Business Analyst resume is crucial in showcasing achievements. Here’s an example of a quantifiable accomplishment:

“Implemented a new financial analysis system, resulting in a 15% increase in revenue within the first quarter.”

G. Example of a Soft Skill Usage

Soft skills play a significant role in a Senior Business Analyst’s day-to-day functions. Here’s an example of how to include a soft skill:

“Exceptional communication skills when presenting complex data to non-technical executives.”

H. Example of a Technical Skill Usage

Technical skills are also essential for a Senior Business Analyst. Here’s an example of how to include a technical skill:

“Proficient in SQL and Tableau for creating insightful and actionable data visualizations.”

I. Example of a Professional Certification

Professional certifications can demonstrate expertise and dedication in specific areas. Here’s an example of how to include a certification in a Senior Business Analyst resume:

“Certified Business Analysis Professional (CBAP) with a comprehensive understanding of industry best practices and advanced analytical techniques.”

J. Example of Language Proficiency

If language proficiency is relevant to the role or industry, it can be included in the resume. Here’s an example:

“Fluent in English, Spanish, and French, enabling effective communication with diverse stakeholders.”

K. Example of Professional Affiliations

Active involvement in professional organizations can showcase a commitment to professional growth. Here’s an example:

“Member of the International Institute of Business Analysis (IIBA), participating in knowledge-sharing and industry networking events.”

L. Example of Additional Information

Including additional relevant information can provide a well-rounded view of the candidate. Here’s an example:

“Volunteer experience as a business mentor, providing guidance to aspiring entrepreneurs in developing their business plans.”

By incorporating these additional sections into a Senior Business Analyst resume, you can provide a comprehensive overview of your qualifications, skills, and achievements. Remember to tailor these examples to your specific experience and highlight the most relevant information for the job you’re applying for.

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22 Business Analyst (BA) Resume Samples for 2024

Business Analyst Resume

• Business Analyst Resumes by Experience
• Business Analyst Resumes by Role

Writing Your Business Analyst Resume

Before we started BeamJobs, one of our co-founders was a business analyst for five years, so we know firsthand that there is an incredible amount of variability in what a business analyst does day-to-day.

Because of this wide range of responsibilities, it can be really hard to  put together a resume  or write a  business analyst cover letter . Here, we’re gonna lay out all you need to know about your business analyst resume. 

These resume samples have worked to help fellow BAs  land jobs at great companies like Stripe and Microsoft . We’ll also share some tips that we’ve learned from other great business analyst hiring managers to help you land that first-round interview.

or download as PDF

Why this resume works

• Your business analyst resume works best by illustrating a blending of a well-defined career path and a data-driven resume outline.
• Displaying internships becomes less critical if you’ve already landed roles in business analysis after graduation. 
• As time progresses, a proven history of dedication and experience is established by years of work as an analyst. From this point forward, experience and niche skills are the only deciding qualifiers needed to climb the ladder of seniority.

Business Analyst Intern Resume

• While your resume only has room to highlight projects, a cover letter writer is a fantastic tool to discuss relevant personal projects to bridge your gap in professional experience.

Entry-Level Business Analyst Resume

• Like various companies’ mission statements and industries, your  entry-level business analyst resume  can take many shapes and forms. However, several key components can make yours stand out and rise above the rest.
• Your degree is essential to beat out the droves of competition in this field.
• Including a carefully-customized  resume objective  can also give entry-level candidates an edge, providing employers a quick glimpse into who you are and why you specifically want to work with their company.
• Complementary to the bachelor’s degree, internships provide recent graduates and sometimes nearly-graduated students with real job experience. While some internships and apprenticeships can be found outside the realm of inherent academia, a clear majority require an intern/apprentice to be a current or aspirational degree holder.

Junior Business Analyst Resume

• Look for themes in your work history that relate to the role you’re applying for and highlight them at the top of your junior business analyst resume.

Senior Business Analyst Resume

• As a senior business analyst, you’re at the top of your field: a field heavily steeped in well-documented data and reporting. When updating your  resume skills  list on your  senior business analyst resume , you must collect two primary data sources. 
• The first is the position’s list of required skills if you are singling out a particular company. This list will give you the exact skills needed to excel in the role for which you’re applying.
• The second source takes a general look at desired job titles in a specific geographic location. After evaluating the market’s desired skill requisites, you can adjust your expertise to the general “heartbeat” of what employers in a given area are seeking.
• Once the general “heartbeat” of the desired market has been identified, emphasize specific bullet points with KPIs to complement and enhance your credibility.

SAP Business Analyst Resume

• How do you tell the recruiter more and make an impression? It’s super easy! Add a direct link to your LinkedIn profile in the resume’s header section. Be careful, though; a run-of-the-mill profile can make the hiring manager think twice about bringing you on board, so optimize yours accordingly.

Banking Business Analyst Resume

• Within the work history section, emphasize quantifiable accomplishments, not just duties, to show off your talent for successful execution-something like analyzing and revising risk management tactics, reducing financial discrepancies by 26% y-o-y. A little caveat, though- keep your descriptions concise.

Supply Chain Business Analyst Resume

• Sure, you can list those 8 or more skills and stop there, but your chances of landing an interview are pretty slim. Why not go the extra mile to provide examples of how you leveraged them to enhance the supply chain process? For instance, mention that you used SAP ERP for supply chain management and cut procurement costs by 16-now that’s something!

RPA Business Analyst Resume

• Having tools like IBM Watson Natural Language Understanding and Microsoft Azure ML will create a strong impression on the employer and give the idea that your RPA business analyst resume is well beyond the average candidate.

Business Analyst Retail Domain Resume

• This is a great time to add bullet points like “realizing $1.5M+ in cost savings through optimized vendor negotiations” to your business analyst retail domain resume. Don’t forget to add metrics for other finances such as cash flow and profit margins, too!

ServiceNow Business Analyst Resume

• Merge that passion with the willingness to unleash your expertise and experience to help the potential employer be ahead of the competition.

Finance Business Analyst Resume

• In that regard, achievements such as reducing errors by 21% and 14% improvement in forecasting accuracy deserve to be highlighted.

IT Business Analyst Resume

• What tools did you use for API testing or creating visual models? What project management tools contributed to your success? As you write your bullet points, look for ways to integrate these skills naturally.

Salesforce Business Analyst Resume

• Include specific projects where you utilized Salesforce Agile Accelerator or Informatica Cloud to streamline business processes, demonstrating your hands-on experience.
• Detail how your analysis, perhaps through Tableau or Salesforce Reports and Dashboards, influenced key business decisions.

Healthcare Business Analyst Resume

• For example, highlighting your Certified Professional in Healthcare Information and Management Systems (CPHIMS) credential on your healthcare business analyst resume shows you can bypass the industry’s steep learning curve.

Business Process Analyst Resume

• For example, detail a project where you used Appian or Celonis to streamline a critical business process that improved efficiency or reduced costs.
• Showcase how your use of Tableau contributed to better-informed decision-making through data visualization.
• This approach gives your resume a practical edge, spotlighting your tech proficiency and your ability to leverage it in real-world scenarios.

Technical Business Analyst Resume

• For example, highlighting SQL on your technical business analyst resume proves that you can create databases for the enterprise.

AEM Business Analyst Resume

• Emphasize how you’ve applied your knowledge of AEM to own impactful projects in an enterprise. Clear examples will build your credibility and improve your chances of landing an interview.

Agile Business Analyst Resume

• Build credibility by starting with a firm foundation via a bachelor’s degree in business and then completing that foundation with a lengthy internship.
• Once one to two years of experience has been gained, including multiple KPIs, it will demonstrate a history of driving value. 
• Continue  tailoring  your  Agile business analyst resume  with a singular target role in mind. For example, suppose you sell the target company  specifically  what you know they’re buying. In that case, it’s an easy win, even if your overall years of experience are below the “ideal candidate” minimum.

Business Operations Analyst Resume

• Your  operations analyst resume  should focus on one obvious thing: operational analysis, primarily. Reinforce as much operational, analytical data as you can by including improvement/enhancement KPIs to showcase the overall impact on the company’s bottom line.
• Avoid personal pronouns, adjectives, or non-active verbs. Start with strong verbs, such as “analyzed” and “improved.”
• Use our free  resume checker  for additional information on using active verbs. 

Business Systems Analyst Resume

• Business systems analysts can be called BSAs, computer systems analysts, and even systems architects. But no matter the label, you are defined by helping an organization operate more efficiently and effectively through the design and implementation of information technology systems.
• Skills like Looker, Tableau, and SQL rank highly in this specialized job market.
• In the business world, companies seek individuals who are consistent in producing results. While you should directly state your impact in your job description bullet points on your  system analyst resume , you can indirectly speak to your consistency and reliability through your  template  and  format . 
• Be consistent with formatting. Headings, font, and even sentence punctuation (or lack thereof) should be consistent.

Business Intelligence Analyst Resume

• As a business intelligence analyst, you’re tasked to gather, clean, and analyze data like revenue, sales, market information, or customer engagement metrics in a business. BI analysts are also asked to program tools and data models to help visualize or monitor data.
• Whenever possible, it’s preferred to include key metrics and quantifiable high-performance indicators. However, in the field of business intelligence analysis, numbers and data are your “raison d’être” or your “reason for being.” 
• Having a well-established career trajectory of College Graduate → BIA Intern → BIA Junior → BIA provides a proven and well-documented history of growth and improvement over time.

Related resume guides

• Business Development
• Account Manager

My favorite part of being a business analyst was that no two days were the same. One day I might be deep in the weeds of complex SQL queries and the next I’d be talking to customers to understand how they used our products.

This wide scope of responsibilities made the job exciting and challenging. No two business analysts have the same job so it can be really hard to know what to put on your resume to appease hiring managers at different companies.

I’ve hired business analysts, I’ve applied to jobs as a business analyst, and I’ve reviewed thousands of business analyst resumes at this point in my career. Fundamentally,  you have to make the case that you’re capable of having a meaningful impact on the business you’re applying to .

This holds true whether you’re an entry-level business analyst looking for your first full-time role or you’re a senior business analyst looking for a promotion to management. Make your case that you’ll have a meaningful, positive impact in the role you’re applying for.

In short, here are the ways to make sure you accomplish that:

• You need to include the right skills on your resume to get past the automated keyword filters that companies use. Then you need to convince the hiring manager that you deserve an interview.
• Follow the basic rules of resume formatting. Keep it to one page, don’t get too fancy with your resume design, and don’t have any spelling or grammar errors.
• With your work experience and projects convince the hiring manager you can have a positive impact on their business by quantifying the impact of your past work.

How to showcase your business analyst skills

Compared to other tech roles, the scope of hard skills that business analysts need to have are relatively consistent across companies.

While the kind of analysis that a business analyst does from role to role varies drastically, the underlying tenets of the role remain the same. A business data analyst takes in data and leverages their insights to improve business processes or operations.

Whether that happens through forecasting, pricing, reporting, or statistical analysis, the toolbox that a successful BA needs to have is well defined.

First, you need to be able to prep data for analysis. More often than not, companies store their data in relational databases. So this means you need to know SQL to pull and clean that data.

If the quantity of data that a company has is significantly smaller, you might get all the data you need to analyze right in (usually very sloppy) Excel workbooks.

After the data is prepped you need to do your analysis. That can come in the form of interactive models (in which case you’ll likely be using Excel) or you might need to do a more sophisticated analysis in Python or R.

Finally, you need a way to present your findings. Again, sometimes this can just be visualizations in Excel (Excel is the true business analyst MVP), sometimes it can be through data visualization in a BI tool like Tableau or Looker, and sometimes it might be through a presentation in PowerPoint.

Skills to include on your business analyst resume

• SQL (MySQL, PostgreSQL, SQLite, SQL Server)
• Excel, Google Sheets
• Powerpoint, Google Slides
• Tableau, Looker, Chartio
• Salesforce, Netsuite, Hubspot, Pipedrive
• A/B testing, linear regression, logistic regression

Notice a theme here?  Only include hard skills in your skills section . Think of it this way: if you were reviewing a resume and someone listed they were a “team player” in their skills section, would that tell you anything about their qualifications?

No, it wouldn’t. Soft skills are best demonstrated in an interview. Listing them on a resume just doesn’t add any value.

The other thing you have to consider is that there are two stages of resume review:

• Companies use an Applicant Tracking System (ATS) to automatically filter out resumes based on certain keyword filters.
• The hiring manager or HR person in charge of screening for the role will look at your resume.

When companies use keyword filters, they only ever screen for hard skills. So soft skills won’t help you get past phase 1. And like I said before, just listing soft  skills on your resume  won’t convince the hiring manager you actually possess those skills.

How can you balance your skills section to satisfy both the ATS and the hiring manager? First, don’t include a long laundry list of skills. This is a big red flag to the hiring manager even if it will help you get past the ATS.

For example, there is no reason you would include Python, R, Matlab, and SAS on your resume. When it comes to your skills section you want to avoid coming across as a jack of all trades and a master of none.

It’s much better to demonstrate expertise in a handful of skills than a passing understanding of 15-20 skills.

When you’re debating whether or not you should include a given skill on your resume just ask yourself if you’d be comfortable being asked questions about that skill in an interview.

Lying on your resume is one of the only guaranteed ways to make sure you’ll never be able to get a job at a company at some point in the future. For me, I also wouldn’t be able to handle the anxiety of potentially being exposed for a resume lie in an interview. It’s not worth it!

Get your business analyst resume format right

Formatting your resume properly may matter more than you think. For any given BA role a hiring manager reviews 100+ resumes. To that end, they’re looking for a reason to say “no” to any given application they review.

Formatting your resume incorrectly is a quick way to get placed into the “no” pile.  Your goal with formatting your business analyst resume is to make the job of the hiring manager as easy as possible.

Put yourself in their shoes. Given the same exact experience for two candidates would you be more likely to approve the resume that extends to 5 pages or the resume that concisely makes the case for their qualifications?

Here are the high-level formatting tips you should keep in mind for your business analyst resume:

• Keep it to one page. If it’s longer than a page, the hiring manager will likely only skim it.
• Unless you’re customizing your business analyst resume summary, don’t include it on your resume. It’ll just take up space.
• If you’re a senior business analyst, keep your education section really short. If you’re an entry-level business analyst, include relevant classes you took in school that make you qualified for the role.
• Don’t get too creative with your formatting. Your resume needs to be machine-readable so don’t include any images or charts.
• This can be your LinkedIn, Github, personal blog, publications, etc.. Anything that makes the case about your skills as a business analyst.

Since your goal is to keep your resume to one page, every inch of real estate is valuable. If you’re a senior business analyst this means you need to keep your education small to allow for more room to talk about your work experience.

Conversely, as an entry-level business analyst, you need to make the case that you’re qualified to be a BA without much (or any) work experience. To do that, you should include relevant math/statistics/economics/programming classes you took in school.

Business analyst education section: senior vs entry-level

• Only include the essentials. Your school, the degree you earned, and your major.
• You don’t need to include your GPA.
• You need the essentials (school, degree, major)
• Include relevant classes you took that make you qualified to be a BA
• This can be classes in mathematics, statistics, economics, programming, business classes, etc.
• Include your GPA if it’s above 3.2.

Business analyst resume summary or objective

Spoiler alert, most (90%+) of business analyst job applicants don’t need a resume objective or resume summary.

Why? The overwhelming majority of them are too long, too generic, or don’t provide any new information about a candidate’s qualifications for the BA role they’re applying for. Because of this, a lot of hiring managers have been conditioned to ignore this section (especially when it’s too long).

If you’re going to include a resume objective, make sure it actually adds value to your resume. Here are some ways you can do that:

• Talk about why you’re specifically interested in working as a business analyst at the company you’re applying to.
• Customize your resume objective for each job you apply to; this means carefully reading each of those  business analyst job descriptions !
• Read what you’ve written. Is it just generic, meaningless buzzwords? If so, then it’s better not to include it.
• Keep it to two lines or less. Longer than that, the hiring manager likely won’t read it.

To clarify this point here are some samples of good and bad business analyst resume objectives and summaries.

If you’re looking for more inspiration we’ve compiled over 100  resume objective examples  you can use.

WRONG – meaningless buzzword bingo

Looking to leverage my analytical skillset to turn messy data into actionable insights for a mission-driven company

WRONG – way too long

Business analyst with 7+ years of making meaningful impacts with my analyses. Comfortable working cross-functionally with teams ranging from product to engineering to leadership. Experienced with turning vague product requests into business requirements that are implemented in a streamlined manner. To date, in my career, I’ve driven $3.7M of value through my analyses and recommendations.

RIGHT – demonstrating a specific interest in the company

As a former small business owner, I’m excited about the prospect of leveraging my experience leading data-driven product recommendations to further Stripe’s mission of making payments accessible to businesses of all sizes.

Quantify your impact on your resume

The goal of a business analyst is to leverage data to make recommendations that have a demonstrable impact on a business or product. More than anything you need to make it clear on your resume that you have this capability.

How can you do that? By showing that you’ve done it in the past! You need to estimate the impact of the projects you’ve worked on.

One of the toughest challenges of being a business analyst is trying to quantify the seemingly unquantifiable. How can you estimate the potential revenue impact of a feature that hasn’t been launched? How can you estimate the impact of a pricing change on customer churn?

These are challenges that business analysts have to deal with in their day-to-day. By estimating the quantitative impact of your past work you’re clearly demonstrating you have a knack for logical, numerical reasoning that is essential to succeed as a business analyst.

The impact of your projects doesn’t just have to be stated in terms of revenue impact. Here are some other ways you can go about it.

Ways to quantify your work as a business analyst

• Example: Leveraging Google Analytics and Excel identified a gap in the product funnel and made a recommendation that improved customer conversion rate by 10%
• Example: Streamlined and automated a key business report in Tableau that saved the team 10 hours of reporting each week.
• Example: Using SQL and Excel recommended that we end our contracts with our worst-performing vendors resulting in a cost savings of $100,000 annually.
• Example: Built data visualizations in Excel to demonstrate the efficacy of our sales operations and marketing resulting in the close of a $1.3M Series A.
• Example: Determined through analysis in Python that emailing customers who had been inactive for 7 days resulted in a retention improvement of 7 basis points.
• Example: Using SQL and Excel, identified common complaints amongst new customers leading to changes that improved new customer satisfaction by 14%.

When it comes to demonstrating the impact of your work it’s important you focus on the most important metrics relevant for a given project. Being able to determine the success vs failure criteria of an experiment is pivotal to being a good business analyst.

Just to hammer the point home one last time I want you to compare these two work experiences. Now, this is the same business analyst talking about their experience in a certain role in two different ways.

Which do you think is more effective in convincing the hiring manager they’re a highly qualified business analyst?

WRONG – vague description of work experience

Insurance Company August 2014 – August 2016, Washington DC Business Analyst

• Identified procedural areas of improvement through customer data to help improve the profitability of a nationwide retention program
• Using Python, SQL, and Excel developed and owned the reporting for a nationwide retention program

RIGHT – specific projects with demonstrable impact

• Identified procedural areas of improvement through customer data using SQL to help improve the profitability of a nationwide retention program by 7%
• Using Python, SQL, and Excel developed and owned the reporting for a nationwide retention program, saving ~100 hours of labor each month

Project ideas for entry-level business analysts

If you’re an entry-level business analyst, I know what you’re thinking: “Stephen, this whole section is focused on work experience but what if I don’t have work experience as a business analyst?” (P.S. I don’t actually know what you’re thinking, I just needed a decent segue)

The beauty of being a business analyst is that you don’t need work experience to demonstrate the skills needed to succeed in a full-time role!

Fundamentally a business analyst needs to ask a question, gather data to answer that question, and analyze the data to provide a convincing answer to that question.

You can do that on your own! Talking about a project you worked on to scratch your own itch demonstrates to a hiring manager that you have the desire and skills to succeed as a business analyst.

Get creative! Have you had a question you’ve long wondered about? Think of some data you can gather and do a write-up about your findings.

To get your creative juices flowing here are some questions I’ve thought a lot about and how I might go about answering them.

Sample business analyst projects for your resume

• I would gather data around the value of each player on the roster in terms of their output over the last 10 years and the number of games they missed each season. I’d then compare this to other teams in the league and do a write-up.
• I’d look at some of the most popular job boards for business analyst job descriptions. I’d manually gather attributes about each of the job descriptions and do a write-up.
• Look at salary data and job descriptions of business analyst roles across the country. I’d control for confounding factors like years of experience and try to tease out what individual technical skill most correlated with a higher salary.
• I’d look at the box office and public reviews of movies nominated for the “best picture” Oscar as far back as I can get reliable data and do an analysis trying to answer this question.
• I would get public data around the top 200 ultra marathons each year going back as far as I can get data. I’d then compare the hometowns of top performers to see if accessibility to trails and good weather correlate with performance on race day.

How to Write a Great Business Analyst Resume

No matter if you’re a senior business analyst or an entry business analyst looking for your first role, the north star of your resume should be to  demonstrate to the hiring manager you’ll have a meaningful impact on their business!

• Only include hard skills in your “skills” section. If you would not feel comfortable being interviewed about a given skill, don’t include it.
• Keep your resume to one page and triple-check for spelling and grammar errors. More likely than not you should not include a resume objective or summary.
• Demonstrate your numerical reasoning skills by quantifying the impact of your past work as a business analyst. If you’re looking for your first BA role, include projects you’ve worked on your resume.

It took me 66 applications before I landed my first business analyst role in 2010 . I know looking for a new job is generally miserable, so try to keep your head high.

You got this! I’m rooting for you. If there is anything I can do to help you land your next business analyst role, please don’t hesitate to reach out.

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Business Analyst Senior Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the business analyst senior job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Conduct in-depth and detailed oriented business analysis to
• Provide insights/root causes for business performance
• Identify new operational and process opportunities
• Business case preparations
• Own and coordinate multiple projects with competing priorities
• Support audit preparations (reporting, analysis, control reports, etc)
• Present analyses / recommendations in verbal and written form to a wide audience that is clear, concise and easy to understand
• Work closely with our Product Management, Project Management, Professional Services and UX teams
• Assist with graphics support for other business development projects as necessary
• Create queries and perform data analysis to identify, measure, and document system outputs
• Develops and uses metrics to develop recommendations related to business strategy and operations. Presents findings and recommendations to leaders
• Creates and executes user test plans
• Develop data flow diagrams and/or workflow diagrams
• Design and develop customization of workflows
• You’ve worked across the full lifecycle project in both structured and agile environments
• Generous salary, bonus and pension matching
• Great development programmes
• Amazing offices and great culture
• 25 days holiday plus one extra day for your birthday
• Subsidised gym and canteen
• Huge staff discount and regular sample sales
• Proven ability to understand complex business and technical concepts and to be able to make good judgment when faced with trade-offs
• Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution based on a broad base of business knowledge
• Detail-oriented and ability to manage multiple work efforts with strong analytical and problem-solving skills
• Strong attention to detail and the ability to work independently in a fast paced environment
• Knowledge of basic financial analysis principles and ratios
• Strong ability to analyze data or reports to articulate the "so what" to the business owner or leadership
• Data-oriented with an excellent attention to detail
• Excellent communication skills and ability to translate complex technical issues to a non-technical audience
• Proficiency with data analytics and visualization/ case management software such as Tableau and Cognos
• Demonstrated proficiency of multiple reporting techniques, including SSRS, SSIS, Tableau, Access, and Excel

15 Business Analyst Senior resume templates

Read our complete resume writing guides

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• Proactively communicate and collaborate with clients and internal teams to analyze information needs
• Manage full analytics lifecycle starting from identifying opportunities, understanding business requirements, collecting / analyzing data, validating and making recommendations
• Fraud / credit card knowledge preferred
• Excellent written and oral communication skills, and strong presentation skills
• 3 years of related analytical experience
• Knowledge and demonstrated experience with software packages / platforms (SQL, SAS, UNIX, Teradata, Oracle), and MS Office related products (Excel, PowerPoint, Access)

Senior Business Analyst / Senior Manager Resume Examples & Samples

• Provide support for the delivery of a data and analysis strategy to identify new business opportunities
• Assist in the developments of medium term plans aiding strategic direction
• Translate data into business insight for managers, making data and analytical decisions at all levels
• Ensure the implications of customer analysis are understood by the business and manage the delivery of market and competitor insights to influence business decisions
• Programme manage multiple workstreams, with a responsibility for technical analysis and delivery of developments on time and budget
• Carry out data mining and extraction from databases to provide solutions and development
• Build propensity models and targeting strategy for the maximization of customer contact rates
• Deliver and design appropriate MI suite and reporting
• Strong data analysis and data modelling techniques and experience with a variety of analystical tools
• Significant experience with SAS, SQL, Teradata and large data warehouse solutions
• Proven ability building analytical frameworks and experience with consumer behaviour analytics
• Experience in the Portfolio Analysis area, including churn management, NVP forecasting propensity modelling and pricing
• Experienced in dealing with multiple stakeholders
• Advises and leads in the planning and implementation of projects and strategic initiatives for the Business Unit/Department
• Responsible for ensuring that project's dependencies are clearly defined and appropriately communicated in terms of time required to complete
• Windows 7 application knowledge and experience is required
• Strong analytical and problem-solving skills coupled with thoroughness and attention to detail is required
• Project management tools such as MS Project are required
• Supervisory or management experience is preferred
• Evaluates data gathered from multiple sources, reconciles differences, and ensures a consistent approach to the analysis is applied
• Responsible for data analysis and accurate interpretation of the data to support reporting needs
• Responsible for effective communication to all business partners and users to ensure critical points are understood and issues are resolved
• Responsible for ensuring that project's dependencies are clearly defined and appropriately communicated to the project manager
• May be assigned as “lead” on projects; mentor and advises other business analysts and other project members, advises and leads in the planning and implementation activities
• 5+ years of business analysis experience required
• Experience in Banking recommended
• Experience in Finance or Risk a plus
• Experience with Software Development Lifecycle preferred
• Strong analytical and problem-solving skills coupled with thoroughness and attention to detail is highly desired

Business Analyst, Senior Resume Examples & Samples

• 3+ years of experience with IT, developing and analyzing AOA's and operation capability assessments and developing ROM's of IT investments
• Experience with process, technology, and architecture analysis
• Experience with conducting gap analysis in architecture policies and processes of the as-is and to-be IT environment
• Ability to work in a highly collaborative and remote environment
• Experience with Department of Veterans Affairs
• Experience with VA's IT infrastructure
• Experience with project management tools, including Microsoft Project
• BS degree in CS or an IT-related field
• Continually acquire and enhance knowledge related to
• A creative, results-oriented, self-starter with thorough and detailed analytical skills possessing the ability to apply this knowledge in the resolution of complex business problems
• Working knowledge of Visio methodology is considered an asset
• Knowledge of branch and contact centre operations is considered an asset
• 1-2 years Branch or contact Centre experience is an asset. Must be able to work independently and provide ad hoc updates to project team/direct supervisor

Business Analyst Senior Business Services Hardware Deployment & Imaging Resume Examples & Samples

• Manages and maintain the Gatekeeper database
• Reviews and approve deployment schedules
• Identifies any deployment scheduling risks, conflicts, and dependencies to delivery managers
• Provides direction and guidance to the project teams on deployment
• Oversees all projects and associated activities to ensure deployment standards/guidelines and processes are adhered to
• Assists project team in gathering branch data based on deployment strategy for scheduling
• Governs project impact on the branches to ensure their workload is not negatively impacted
• Channels other Lines of Business on upcoming branch initiatives that may affect them
• Generates regular and ad hoc reports related to deployment projects, Lexmark, Gatekeeper, Real Estate Initiatives, etc
• Proven expertise in project management and business analysis
• Proficient in MS Office: Excel 2010, Word, Visio, PowerPoint, and SharePoint Administration
• Strong logistical and organizational skills - detail oriented with proven time management skills
• Highly creative, self-starting, results oriented and highly motivated with excellent problem solving skills - continuously demonstrates the ability to be a 'strategic thinker' operating in a constantly changing environment
• Excellent communication skills and able to motivate others
• Good working knowledge in Banking Systems environment, Operations, Lines of Business, and Processes
• Good knowledge in project deployment and branch environment
• VBA Macro in Excel
• Financial knowledge on Securities trading in Capital Markets around the world
• Experience/understanding of business process reengineering and business modeling concepts, business systems development and analysis
• Must possess good communication skills with the ability to be assertive
• Strong background in reference data with a focus on securities and pricing
• 3-5 years of experience
• Perform data modeling and data analysis as required
• Handle small to medium projects with guidance from manager and/or Data Stewards
• Act as liaison between assigned Data Steward Tower and Data Quality Analyst Teams
• Continued review of business process with recommendations on improvements
• Bachelor's degree preferred or equivalent business experience
• 1-2 + year’s business analysis experience
• Previous audit experience a plus
• Proficient skills in MS Office, MS Access and SQL/ Oracle/Teradata utilizing TOAD
• Process flow analysis
• Self-starter, drive for results, effective at prioritizing and managing multiple complex initiatives concurrently
• Ability to work independently, providing structure in ambiguous situations
• Mortgage Banking experience is preferred
• Experience supporting PMO office is a plus
• Experience in data analysis is a plus
• Sharepoint experince is a plus

IT Business Analyst Senior Resume Examples & Samples

• Analyzes existing environment and processes to result in proposals for new systems. Develops business requirements as well as defines technical and procedural improvements
• Reviews and recommends updates and/or enhancements needed to support assigned applications
• Analyzes, develops and/or approves program modifications
• Partners with business units and internal/external technical staff to evaluate business initiatives and develop the most efficient, cost effective solution
• May participate or oversee testing modifications of existing systems as well as of new systems. Includes complex test plan and test case development, test results validation and resolution of test issues identified
• Assists in or provides branch and back-office training on application usage and functionality
• Maintains knowledge of project management standards and develops project plans as needed. Maintains adherence to project schedules and timelines. Prioritizes multiple tasks and projects efficiently
• Researches regulatory changes to determine modifications to designated systems and procedures
• Acts as the “Subject Matter Expert” (SME) and provides technical knowledge as needed
• May direct support staff to meet designated day to day duties and/or objectives
• Bachelor's Degree required
• 3 - 5 years experience in banking/financial services and systems analysis to include systems-related project management
• Excellent knowledge of systems analysis
• Thorough knowledge of and experience in project management
• Thorough familiarity of branch operations
• General knowledge of Crystal reporting

BPM Business Analyst Senior Resume Examples & Samples

• Primary liaison with business partners, development team, and technology. Acts as the "Subject Matter Expert" (SME) and provides business knowledge as needed. 10%
• Create as-is and to-be process maps, conduct gap analysis business processes versus industry leaders, perform analysis and offer solution recommendations. 10%
• Develop wireframes, mock-ups, process flows, and etc. to display the visualization of front-end user designs and business processes. 10%
• Create different artifacts such as business requirements, functional requirement specifications, technical design specifications, traceability matrix to the defined requirements - 10%
• May assist in annual business unit operating and capital expense budget planning
• May provide back-office training and support on application usage and functionality
• 5+ Years of functional/professional experience in a business analyst role
• 3+ years of recent experience in financial services; preferably banking
• 1+ years of experience with iterative project management processes, such as Agile, but preferably BPM
• Excellent written and verbal communication skills for workflow mapping, process benchmarking, report writing, business requirement proposals, client interaction, and methodology documentation
• Strong analytical and problem-solving skills coupled with thoroughness and attention to detail is highly desired. Past experience with gap analysis
• Project management tools such as MS Project, Microsoft Visio, Sharepoint, Microsoft Office Suite Products, HP Quality Center, Innotas, Jira, Snag It
• Supervisory or management experience preferred
• 3-5 years of business analysis experience in business process and technology integration projects
• Business analysis and problem analysis skills
• Experience in process mapping and process engineering
• Excellent interpersonal skills necessary to work effectively with all levels of the organization
• Possess excellent oral and written communication skills
• Proficiency in MS Word, MS Excel, and MS Powerpoint is required; Visio a plus
• 7-10+ Years of functional/professional experience
• End to end process automation requirements development experience, preferably in retail banking
• Integration requirements/Interface specifications definition experience
• Analyze business processes/workflows to identify business objectives and requirements
• Identify, analyze, and document business, product, and process requirements, including but not limited to: business requirement documentation (functional, non-functional, user), use case scenarios, process flows, and test script development
• Ensure business requirements and changes to the requirements are captured and documented throughout the Project Management Lifecycle
• Communicate requirements to various stakeholders, including but not limited to, business unit members, development team members, quality assurance team members and other stakeholders as needed
• Conduct assessment of proposed solutions to identify risks and related business, financial and technical impacts
• Itemize and communicate assumptions and constraints to stakeholders, as identified in the analysis process
• Prepare estimates, to establish project timelines and milestones
• Communicate project task/activity milestones to Project Managers and project teams
• Collaborate with Project Managers, business units and vendors to complete project deliverables and milestones in applicable phases of the Project Management Lifecycle
• As a senior level analyst, with demonstrated knowledge and experience, will serve as a strategic advisor to business units in the development and/or improvement of business processes
• For some projects, will serve as the project leader, coordinating the analysis, design, construction, testing, and implementation phases of the project
• Participate in the implementation strategy and planning process
• Provide thorough service to stakeholders on multiple major projects while working to meet deadlines
• Stay current with UMB Business and Technology Strategies to identify and evaluate technology opportunities which may enhance a current or upcoming project
• Facilitate knowledge transfer, communication and interaction between various functional organizations and the MIS department
• Follow all design guidelines and integration testing procedures, change control procedures and practices when performing required work
• Prepare detailed functional specifications for development activities, including: reports, interfaces, conversions, enhancements and forms
• Perform testing activities (unit and integration), including test plan creation and data and test execution, in conjunction with other functional team leads
• Participate in technical and business process issue tracking, management and resolution
• Validation of testing as well as validation of production implementations
• Provide post-production implementation support
• Collaborate with business units to establish priorities for resolution of multiple system problems and issues related to the projects supporting
• Act as a mentor for less experienced team members and train fellow analysts
• Maintain expertise in several business areas and their integration points to other departments or systems
• Participate as requested in development of user training
• Make recommendations that may contribute to decisions related to the overall strategy and direction of business processes
• Actively participate in and frequently lead cross-functional groups to solve problems
• Use knowledge of the Bank¿s core strategies as a basis to develop objectives and to build consensus
• Acts decisively in critical situations or to circumvent a potential problem
• Handle broad-based, often complex communication for internal audiences
• May significantly impact multiple business units by their work, whether short-term or intermediate
• Conduct successful working relationships with all levels of associates and management in all areas of the Bank, including Financial Services & Support, Retail, Commercial, Lending Services, and Securities Services, as well as technical developers, vendors and senior management
• Demonstrates organizational and time management skills
• Demonstrates strong analytical, problem solving and multi-tasking skills
• Demonstrates verbal, written and interpersonal communication skills
• Demonstrates ability to express complex technical concepts in business terms
• Demonstrates ability to develop and effectively deliver group presentations regarding product and technical information, particularly to senior management
• Demonstrates ability to work effectively on cross-functional project teams to solve problems and implement changes
• Demonstrates in-depth understanding of purpose and operations of the lines of business supported
• Demonstrates strategic viewpoint, with a clear understanding of the Bank¿s goals and objectives
• Demonstrates strong networking skills
• Demonstrates strong leadership skills and the ability to build consensus across departments regarding complex solutions and/or issue resolution
• Demonstrates ability to apply project management methodology to small scale projects when called upon
• Demonstrates a working knowledge of effective testing techniques and procedures
• Demonstrates strong understanding of application and database development concepts
• Translate business needs into functional requirements that can be understood by application development teams. and btain sign-off for functional requirements from necessary parties
• Assist in developing and reviewing documented test plans, and coordination of UAT in conjunction with the Business Engineering team
• As one of the key contacts between Technology and the business, this is a very visible role that requires strong partnership with the business groups and technology teams. You must provide continuous communication of the practical implications of business decisions, issues and plans to business and technology teams
• It would be your responsibility to ensure that project deliverables meet business requirements, industry best practices and standards and that the requirements are clearly understood by development and test teams
• Translate business needs into Functional requirements for online payment card transaction processing initiatives across multiple platforms
• Act as a leader in a cross-functional team led by Project Management, to collaborate and implement business objectives and project deliverables across multiple application platforms
• Create and maintain documentation on components, applications, and multi-platform products of Chase Paymentech as part of each project
• Create new procedures when appropriate to improve operational proficiency
• Provide on-going support to other departments as required
• Maange a team of people and provide leadership and guidance according to JPMC standards
• Leads execution of key projects – working with the entire team toward completed requirements
• Responsibilities specific to department, team or subset of product or significant process
• Manages and/or supports multiple resources or projects; responsible for important results within a function or unit, with cross-functional, direct or indirect people management authority
• Influences decisions that impact the client base
• Participate as an IO on a number of platforms
• Experience in leading and developing a team of other BA’s
• Understanding of customer processing and broad knowledge of financial/banking. Required experience in the Merchant Acquiring Industry – 6+ years
• 9+ years of Business Analyst experience
• Proactively identify and syndicate potential solutions with little to no guidance
• Encourages and embraces culture of continuous improvement - and viewed as a Role model by others in work ethic and work product
• Developed expertise of skill, knowledge and effectiveness in role and is respected by team as a leader
• Able to be a Self-starter with excellent analytical, communication and problem-solving skills
• Understands the business at large with in-depth knowledge of immediate client base and awareness of those areas with interdependencies Understands big picture and connects business strategy to function or department goals
• Able to manage influence upward and downward within function/department
• Communicates a clear and compelling purpose relevant to the business strategy/goals for a decision/function/project
• Ability to effectively engage diverse internal groups independently
• Provides counsel and makes sounds decision based on thorough assessment of the issues and outcomes
• Continuing to develop subject matter expertise
• Proven ability to develop relationships with those having similar and/or competing agendas

Business Analyst Senior Operations Resume Examples & Samples

• Partners with the relevant parties including LOB and IT in the research and resolution of system and process problems
• Influences leaders and peers across organizational lines to take action on strategic initiatives or process changes
• Reports regularly on progress against established project plans
• Performs aspects of Project Management including but not limited to Approval gathering, Readiness Assessments, and other artifacts and controls
• Bachelor's Degree or equivalent work experience
• Minimum four (4) years work experience in operations, call center, or related experience
• Possesses a broad understanding of business systems and industry requirements
• Ability to facilitate large groups toward the development of common solutions
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
• Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access, Visio)
• 8 years of IT-related work experience, including minimum of 5 years in a Business Analyst role
• 5+ years experience eliciting and documenting requirements and facilitating sessions with business stakeholders
• 3 years of Process Redesign / Re-engineering experience
• Prior experience supporting the Retail Industry preferred but not required
• Prior experience successfully working in a fast-paced, global environments demonstrating initiative and ability to work under pressure and meet tight deadlines while still maintaining high quality standards within agreed timeframes
• Proven ability to conceptualize, exercise judgment and think creatively
• Ability to influence
• Excellent communication and presentation skills with the ability to present information to technical and non-technical customers/stakeholders
• Proactively seeks opportunities for continuous improvement and acts upon findings to initiate improvements

Technical Business Analyst Senior Resume Examples & Samples

• Leads the execution of day-to-day project and task oriented work efforts and meeting customer expectations for contracted time, cost and specification definitions
• Responsible for looking at a Project with a holistic approach to identify challenges and dependencies from a Systems perspective
• Works independently or as a part of a team under general supervision
• Understands the business from several points of view and aligns IT systems and processes to address critical information and automation requirements
• Responsible for the successful competition of specific business line solutions for projects, supporting highly complex business applications with complex integration needs across multiple technology disciplines
• Formulates and defines information systems scope, and objectives
• Participates in the System Development Life Cycle
• Develops the most complicated design specifications and provides consultative guidance to software project teams on their execution

IT Business Analyst, Senior Resume Examples & Samples

• Must possess a minimum of 3 years of directly related experience in the field of Business Analysis
• Must be able to work independently on complex business processes and programming activities
• Typically possesses experience with applications/system development methodologies
• Demonstrated strong personal mastery, including ethics, interpersonal skills, and engage in continuous learning
• Performs other duties as assigned or requested. The university reserves the right to add or change duties at any time
• Experience with financial systems
• Knowledge of accounting principles
• Experience with Kuali
• Experience in higher education
• Manages the design and production of external and internal business forms by providing quality solutions for new and revised eForms including
• Providing technical support in troubleshooting as it related to the design or processes, including some that may be unique to the unit/department
• Developing strategies and recommendations, including business benefits and costs, implementation and training strategies/plan
• Coordinating problem-resolution and/or liaise with outsourced support groups (Web, IBM/SOTS) and/or external vendors
• Providing assistance in investigating alternatives and recommending action to resolve complex situations
• Monitoring system activity to ensure system performance meets requirements
• Provides professional expertise that will result in the best product at the least cost, taking into consideration high level design, and applicable eForm delivery. This includes negotiating deadlines with corporate users ensuring timely delivery. Actively participates in an advisory capacity to User groups requiring advanced design requirements or technical expertise relating to eForms. Ensures eForms are integrated into the Forms Unit’s workflow and supports the day to day build of eForms by applying the appropriate “coaching” to Forms Design staff
• Conducts detailed analysis and develop realistic plans for approved projects that will realize significant cost savings as a result of in-depth forms rationalization and eForms conversion. This involves presenting and promoting recommendations to Operations and International groups prior to implementation including providing assistance in defining, documenting and maintaining corporate standards for the design and development of quality eForms that are consistent with the Bank’s/Departments long term strategies and objectives. These include considerations of usability, and promoting a consistent image for both internal and external customers
• Manages the system administration for the department’s eForms computer network, for both the IBM Form and database components, ensuring all computer equipment and software is fully utilized by developing and maintaining in-depth knowledge of all technical aspects. This involves setting up appropriate procedures for file maintenance and back-up procedures including
• Researching, evaluating and integrating new technology to upgrade the unit/department’s hardware, software and/or communication tools, and continuously improve the electronic flow of information
• Coordinating hardware/software installations (i.e. PCs, printers, applications, programs) as required
• Providing first line technical support to business partners
• Prioritizing and responding to problems of low to moderate complexity where information is readily available or standard procedures/processes exist
• Identifying opportunities to continuously improve the service levels and technical environment
• Ensures system integrity at all times. Must remain current on new technologies and contributes to new hardware software improvements for ongoing operational requirements
• Provides strong leadership to motivate both individual and team performance. Exhibits ability to listen, share knowledge and responsibility when dealing with staff in order to achieve unit objectives
• EForms conversion and industry related technologies/ initiatives including design, execution and database management
• Desktop eForms publishing design software capabilities (IBM Forms)
• Programming language (Java, HTML, C++, etc.) and application software to Manage/produce & deliver electronic forms
• Client form’s requirements and Bank’s corporate image requirements
• Elicits and documents business requirements using interviews, document analysis, workshops, surveys, site visits and business process descriptions
• Creates use case scenarios, business and process flows from gathered requirements
• Collaborate with the subject matter expert & technical team to clarify use cases
• Performs data analysis such as cross-walk activities, data mapping, data profiling, data identification and data validation
• Performs data acquisition documentation such as file specification for domains, source system extract approach, metadata, and the documentation of reference data and the map crosswalk to create enterprise code values
• Completes software installation and configuration, reference documentation and supports in the creation of documentation deliverables and standard operating procedures (SOPs)
• Utilizes technical skills to create reports and report dashboards to produce requested data templates on an ad-hoc and ongoing basis
• Facilitates test plans and user acceptance training
• 5% Supports the preparation of artifacts for stakeholder review such as kick-off artifacts
• 30% Elicits and documents business requirements using interviews, document analysis, workshops, surveys, site visits and business process descriptions
• 20% Performs data acquisition documentation such as file specification for domains, source system extract approach, metadata, and the documentation of reference data and map crosswalk to create enterprise code values
• 10% Completes software installation and configuration, reference documentation and supports in the creation of documentation deliverables and standard operating procedures (SOPs)
• 5% Performs other duties as assigned or requested. The university reserves the right to add or change duties at any time
• Conduct data analysis, process improvement, and problem resolution tasks
• Provide input for and assist in the creation of project plans, work assignments, target dates and other aspects of assigned projects
• Act as team leader for assigned projects
• Ensure system enhancements follow the appropriate IT and EPMO guidelines, meet or exceed user requirements, and are completed in a timely fashion
• Identify product enhancements, documents business needs and determines development impact to current system processing
• Works with product managers, IT resources and users to ensure accuracy of enhancements
• Drive projects toward completion of defined plans through direct participation in development or oversight of deliverables
• Function as a liaison between the business line, operations, and the technical areas throughout the project cycle
• Work with development resources (in house and third party) to ensure development work is completed to specification
• Provide users with documentation and maintain manuals, training materials and other reference materials
• Coordinate activities around user acceptance testing of product enhancements including development of UAT test plans, coordinate subject matter experts and customers testing, and ensure internal and external release quality
• Identify, research, and analyze production problems
• Bachelor's degree with an emphasis on MIS, Finance,&/or Business or equivalent combination of education and experience. Master's degree preferred
• Minimum 5-8 years of analyst experience in Banking, Systems or Operations
• Experience in Payments Product groups including Treasury Management, Card Services, or Global Payments a plus
• Experience in Vendor Management a plus
• Ability to lead large, matrixed groups toward the development of common solutions
• Play a key role in supporting Scotiabank's Fixed Income, Front Office Trading business in New York, with customer focus, operational excellence and innovation as foundations for success
• Ensure incident and change management processes are executed as mandated, partnering with various internal teams and divisions for reporting purposes and to develop necessary improvements for improved operational efficiencies, reduced costs and improved customer satisfaction
• Work closely with a global team of application support professionals, promoting high levels of service, quality and efficiency via knowledge transfer, training, industrialization and globalization of processes
• Participate in and contribute to Planning / Analysis / QA / UAT phases of on-going IT solution deliveries for New York and, when scope requires, on a global basis
• Expert knowledge of ION Trading Principal Trading solutions / implementations (or similar systems)
• Ability to perform under high pressure, to think logically, analyze and troubleshoot complex problems to conclusion
• Experience supporting Fixed Income desks & trading systems
• Excellent facilitation and communication (verbal & written) skills
• Working knowledge of financial markets micro-structures and fixed-income products, in particular Interest Rates
• Strong focus on client service and delivery in a team environment
• Preparation of project status reports, project plans and assist the Sr. Manager with preparation of project estimates
• 3 to 5 years of experience working in a Business Analysis capacity in an enterprise technical environment for the banking, finanical, or insurance sector
• Sound knowledge of financial products including regulatory requirements, back office processes, and the end-to-end workflows among the front, middle, and back offices
• A creative results-oriented and highly motivated individual with excellent analytical skills, who has the ability to apply this knowledge to assist in the resolution of complex business problems
• Excellent interpersonal and communication skills in order to effectively liaise with business users, members of project team and vendors
• Effective time management and organization skills with the ability to use diplomacy, judgement, and persuasion to secure agreement and co-operation from business users and a dynamic project team
• Technical knowledge of SQL/queries, basic UNIX and XML files
• Experience in vendor liason and management
• Must be flexible in a dynamic environment, very detailed oriented, calm under pressure, proactive, results oriented, customer and team focused, and very quality driven
• Familiarity with FunSERV standards is an asset
• Works with development resources (in house and third party) to ensure development work is completed to specification
• Lead vendor collaboration forums and drive alignment between vendor and internal objectives
• Identifies, researches, and analyzes production problems develops solutions, and resolves problems
• Airline background and experience in Airlines' Operations
• Experience with Sabre or other GDS
• Ability to perform business systems analysis; explain and document complex requirements in a clear, concise manner
• Must be able to multitask and manage multiple projects workload
• Professional experience as a Business Analyst (3+ years preferred) or System Analyst is a plus
• Work collaboratively and cross-functionally as part of a team as well as independently
• Provide support to QA engineers
• Primarily provide resolution or coordinate with development units to resolve all incoming online brokerage incidents and inquires, in support of iTRADE call center
• Assist production support team in managing and resolving all incoming online and mobile incidents and inquiries, in support of Customer Contact Center national operations, Non Branch CAU, Office of the President, various Business Units and/or Social Media support team
• Maintain and control assigned implemented Canadian Banking and International Banking systems, processes and procedures by maintaining an expert knowledge of various online and mobile products/services offering
• Determining the severity of problems reported customer impact and recommending a course of action for resolution. Tracking issues to resolution, taking ownership as required. Providing impact statement (considering customer, operational, financial, reputational, regulatory, etc.) and summary relative to system and/or process/procedural issues
• Proactively issue communication to all stakeholders for high priority incidents
• Excellent requirements gathering and analytical skills, with the ability to apply this knowledge to assist in the resolution of complex business problems
• Excellent time management and organization skills with the ability to use diplomacy, judgement, and persuasion to secure agreement and co-operation from business users and a dynamic project team
• Solid understanding of current IT practices and systems development techniques, including system specifications and testing methodologies
• Working knowledge of incident and problem management with understanding of ITIL service delivery methodology
• Experience with Mortgage products and online/mobile banking is highly desirable

Business Analyst / Senior Business Analyst Resume Examples & Samples

• Experience working as a Business Analyst, within a consumer facing business
• You’ve worked across the full lifecycle project in both structured and agile environments
• Experience managing Technology stakeholders
• Business process modelling and management skills (preferably BPMN and Lean)

Technical Business Analyst, Senior Resume Examples & Samples

• Elicit, understand, translate and document client needs into clear and concise requirements for consumption by developers, testers, project managers and project sponsors
• Utilize specific business / system expertise and competence gained by active engagement in understanding client’s business environment to a) determine or analyze needs for client solutions; b) simplify or eliminate low value-added work processes; and c) recommend creative and innovative solutions
• Coaches, mentors and trains team members
• Monitor project progress by tracking activity, managing risk, publishing progress reports, and recommending actions to resolve problems
• 5+ years of experience as a business analyst or related position
• Experience working on medium-scale projects as a business analyst
• Act as technology point of contact for assigned corporate departments to ensure communication, collaboration, and teamwork by a) hosting client meetings to provide status updates, understand client needs and manage client expectations; and b) providing general systems consulting, analysis and task management
• Provide project leadership throughout the Software Development Life Cycle (SDLC) ensuring timely delivery of high quality solutions that exceed client expectations
• Interact with corporate functions to ensure technology solutions comply with all Fiserv policies, procedures and standards Performs other duties as required
• Prior experience working on projects using both waterfall and agile methodologies

Public Sector Intelligence & Business Analyst Senior Associate Resume Examples & Samples

• Evaluating enterprise DW architecture feasibility, risk and technologies related to business change (i.e. assessing, identifying and recommending BI and related business stakeholders' data requirements; BI solution prototyping and development; processes and performance from business and technical standpoints; and the impact of data changes on business and/or IT processes)
• Advising CXO's on emerging BI/DW technologies and strategies consistent with clients' business strategies
• Enterprise data management, data warehousing and/or business intelligence; data modeling, integration and/or synchronization, quality, security, conversion and analysis; database administration; and/or enterprise data management policies, procedures, compliance & risk management. This includes a minimum of having participated in two full life cycle implementations
• Architecture, design and development of enterprise business intelligence and data warehousing solutions, including utilizing leading ETL/BI tools and the ability to architect a solution
• Design and development of data cleansing routines utilizing typical data quality functions involving standardization, transformation, rationalization, linking and matching that leverages knowledge within data, master data, metadata and technology management
• Collaborating and contributing as a team member: understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; proactively seeking guidance, clarification and feedback
• Identifying and addressing client needs: building solid relationships with clients; developing an awareness of Firm services; approaching client in an organized manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks; communicating potential conflicts to a supervisor
• Prioritizing and handling multiple tasks; researching and analyzing pertinent client, industry, and technical matters; utilizing problem-solving skills; and, communicating effectively in written and verbal formats to various audiences (including various levels of management and external clients) in a professional business environment
• Coaching and collaborating with associates who assist with this work, including providing coaching, feedback and guidance on work performance.Position contractually requires a TS SCI Federal Government security clearance with FS Poly
• Partner with Data Owners and Data Users to profile data and to develop business and technical Data Quality Rules
• Work with IT Partners on oversight and responsibility of technical Data Quality Facility. Perform data modeling and data analysis as required
• Act as liaison between assigned Data Steward Towers and Data Quality Operations Teams
• Continual consulting on Data Quality as rules are developed
• 1-2+ years experience in Informatica
• 1-2+ years experience in Abinitio
• 2+ years Experience developing Business Data Quality (BDQ) and Technical Data Quality (TDQ) rules required
• Proficient skills in MS Office, MS Access and SQL
• Demonstrated excellent analytical and logical thinking
• Previous experience Process flow analysis
• Experience with ALM and JIRA Preferred
• Demonstrated ability to react to changing priorities in a “Fast-paced environment”
• Knowledge of and experience with Data Governance and data quality life cycle
• Primary liaison with business partners, development team, and technology. Acts as the "Subject Matter Expert" (SME) and provides business knowledge as needed. 15%
• Oversees the examination of current business processes and makes recommendations for improving quality and/or increasing efficiency within business unit operations. 10%
• Knowledge of disciplined vendor management principles and practices across all disciplines of Contract Management, Performance management, Financial Management and Relationship Management
• High attention to detail in reviewing data and in writing reports
• Ability to build and strengthen partnerships with other people
• Excellent MS Excel, Word and Power Point skills; facility with workflow and dashboard tools
• Strong communications, interpersonal, and organizational skills
• High energy and strong work ethic
• Flexible problem-solver, open minded to receiving input from others
• Ability to write concisely and accurately
• Desire to work in a continuous improvement environment
• Experience in Banking and Finance processes/industry a plus
• Knowledge of technology processes and products a plus
• Document and analyze more complex user business processes and requirements; identify solutions including modification of business process
• Develop specifications and test plans associated with system development or modification
• Confer with and provide support to technical group in systems development
• Lead in testing of new or modified systems
• Provide communications link between user and technical group
• Prepare reports and other documentation related to system assignments
• Education:Bachelors degree in Accounting, Business or IT related field or equivalent combination of education and experience
• Work Experience:Eight to ten years job related experience
• Certifications:N/A
• Skills:This job requires an advanced knowledge of various documentation processes, business system architecture and associated technologies; advanced skills in data organization and analysis, problem solving, systems documentation and report writing as applied within assigned system(s); skills in functional leadership and cross communication between functional user and technical groups; ability to manage work on multiple projects with competing priorities; strong verbal, written and interpersonal skills with the ability to tailor communication to different audiences; effective analytical and presentation skills; excellent organizational, time management skills, and professionalism; self-motivated and able to work independently
• Preferred Education:N/A
• Preferred Work Experience:Experience leading and managing projects; Experience overseeing user acceptance testing and providing test cases; experience working with web application development teams who use technologies such as Drupal and Java
• Preferred Certifications:N/A
• Preferred Skills
• Responsible for the overall success of a project, requirements definition, and quality assurance activities
• Defining requirements, negotiation of scope
• Validating that product meets requirements
• Creating and executing test plans
• Planning and managing the work of the project team to deliver the product
• Communications with stakeholders
• Accurate and timely compilation of information and report preparation for prompt distribution of necessary information
• Create analytics reports and provides recommendations to drive business improvements on medium to large scope projects
• Perform data analytics using systems and tools to identify service trends and to support established metrics and measurement goals on small to medium scope projects
• Proficiency in Word, PowerPoint applications
• Ability to understand the customers’ business and how the process contributes to the delivery of that product or service
• Ability to foster a collaborative and cross-functional teams
• Knowledge and experience in managing small to medium projects and process planning and facilitation techniques
• Ability to work to tight deadlines and to prioritize multiple, conflicting and frequently changing priorities
• Drive communication between necessary stakeholders to obtain buy-in
• Provide business process insights to quality initiatives
• Ability to navigate effectively across all levels of the organization
• Analyze the various artifacts files, record layouts, business rules, assets, mapping documents, letters, welcome kits and mockups and physical samples
• Prepare functional specifications and requirement documents
• Understanding of various data structures (embossing, xml, delimited, flat files, etc…), encoding code sets like EBCDIC and ASCII, image file formats (jpg, png, tiff, pdf, etc…)
• Set up new client in systems, configure client streams, , load assets into the Digital Asset Management System, build rules in the Business Rules Engine, setup healthcare cards, setup letters and run proofs to validate the configuration is functioning as specIfied
• Possess skills that allow to interpret the BRD and implement solutions using various functions
• Able to analyze the set up, run reports and use other tools for verification
• Prepare client demo and training documents
• Should have experience in driving small to medium size requests and small projects to completion for clients
• Should have knowledge of a specific trade, technical function, and/or professional discipline
• Should have knowledge and experienced in artifacts storage, MS office professional, SharePoint, estimating work efforts for client delivery
• System data migration / conversion experience is highly desirable
• Should be able to communicate effectively, understand client needs and should have ability to influence , establish and maintain relationships with team members
• Should be able to practically apply business analysis concepts to facilitate the achievement of request goals ensuring predictable, consistent, and successful request delivery
• Should have ability to identify request obstacles, proactively mitigate risks and escalate and resolve issues effectively
• Should have ability to respond effectively to new information, situations and individuals and quickly grasps new concepts and translate to others
• Should be able to practically utilize and adhere to Fiserv PMO Governance artifacts requirements and ensure the highest quality assurance by engaging the SQA team and working well with the IT Development team
• Minimum 6 of years’ experience in business analysis and documentation
• Minimum 4 years of experience in IT working on requirements gathering, analysis and data migration / conversion
• Proficient in the development and use of tools utilizing MS Access, Word, Excel, and PowerPoint
• Strong analytical skills to solve problems and make decisions based on precedent, guidelines or sound judgment and experience
• Ability to solve diverse problems using solid analytical skills where limited precedent or guidelines exist
• Ability to consult with external clients in solving problems and proposing solutions
• Uses independent judgment to identify problems and solutions
• Strong verbal and written communication skills. Good presentation skills
• Is professional and comfortable communicating effectively with all levels of the organization and with the client’s organization
• 10 % (approximately 4-5 weeks per year
• Provide consulting services to client on business application requirements needed to support Fiserv Unifi – Pro and Mortgage Initiatives
• Develop requirements specifications, use cases, process flow diagrams, user interface designs, and other system documentation
• Elicit requirements by interviewing customers, stakeholders, reviewing existing business documentation, and existing processes and systems
• Analyze, configure, develop, Test, Implement changes and solutions in support of client’s initiatives
• Communicates with Development, QA, and UAT teams regularly to ensure accurate understanding of requirements
• Provides subject matter expertise on Fiserv Unifi-Pro from a line of business and application support perspective
• Use the internal business and systems workflow to leverage existing functionality of Fiserv Unifi for meeting business expectations as communicated by Client
• Work with 3rd parties as needed to review workflow and end to end solutions
• Provide regular weekly status report, highlighting achievements, key issues, feedback, risks and the milestones
• Mortgage Lending BA Expertise Required
• Excellent knowledge of company’s business procedures and objectives
• Extensive knowledge of PC and various software applications
• Experience with Fiserv LoanServ or UniFi systems preferred
• Mortgage Compliance experience preferred
• Advanced knowledge of portfolio accounting systems, trading systems, and performance measurement
• General office environment

Business Analyst, Senior Associate Resume Examples & Samples

• Defining business problems and outlining possible solutions
• Outlining business strategies, related tactics, and objectives for measurement
• Gathering, defining, and organizing business and functional requirements including acceptance criteria for use by developers to implement a capability
• Resolving promptly issues and business questions
• Parsing high level functional requirements into an executable story backlog
• Aiding in the estimation and planning process
• Assisting in prioritization of tasks and planning iterations
• Providing system functionality delivery on business capabilities
• Reporting statuses
• Facilitating workshops
• Eliciting requirements and scope using client interviews, shadowing, document review, surveys and other techniques
• Parsing out client requirements into manageable work units
• Documenting vision and scope, including monitoring changes throughout project lifecycles
• Collaborating with the user experience and design team to perform traceability of solution to design and business requirements
• Creating screen mock-ups to help clients visualize requirements
• Working with development team to estimate the level of effort required for projects, features and individual stories work items
• Prioritizing client work based on value, risk and dependencies
• Creating test scenarios, test plans and execution of test cases using various test scenarios to deliver quality results to clients
• Delivering solutions that meets quality standards and being receptive to feedback and direction from others
• Envisioning solutions-related issues and conflicts, collaborating with functional or business teams and developers to deliver solutions that meet business requirements
• Adapting to the client's environment, development and quality standards

Business Analyst\senior Business Analyst Resume Examples & Samples

• Provide business and technology support to Global Risk Management (VAR application), including new and existing products, ad hoc queries and user training. The incumbent is responsible for ensuring that management is kept informed and that problems and issues are escalated appropriately
• Resolve complex, multi-faceted problems to meet the business needs of Global Risk Management, by applying their financial and technological knowledge to the design of methodologies, models, and/or systems solutions. This may involve rapid prototyping, with requirements and solutions developed on an iterative basis that provides interim deliverables until a final production solution is created. This includes conducting research and analysis, accurately and clearly defining user requirements and processes, and liaising with the users
• Participate in the systems implementation process by defining business requirements and processes, assisting with developing test strategies and test cases, performing testing, defining user procedures and workflows, developing conversion and implementation strategies, verifying conversion, providing user documentation, providing user training, and providing post-implementation support
• Knowledge of the Bank’s products and operational processes & controls
• Knowledge of requirements / design methodology - detail oriented, analytical and capable of investigating complex / technical issues and provide alternative solutions, project methodologies including SDLC
• Good communication skills (both oral and written)
• Excellent team player by working with cross-departmental business & IT stakeholders
• Experience with SQL, Unix, shell scripting. Python and RiskWatch – preferred

Cib-business Analyst Senior Resume Examples & Samples

• Microsoft Office Applications (Excel, Access, Visio): Intermediate (including writing VBA macros)
• QlikView: Intermediate to Advanced (ideate, design and develop business intelligence applications)
• Business Objects: User level (writing queries and extracting data)
• Knowledge of Trade products and processes
• Liaising with Senior Management and other stakeholders on various projects
• Knowledge of Trade data systems
• Project management capabilities – experience in running and managing projects individually
• Supporting users on technical and business queries related to the dashboards
• Change management – adapting dashboards to users and training users
• 5 or more years of experience in business reporting & analytics
• Lead BA efforts at the program level
• Manage and direct medium to large BA teams in multiple locations
• Lead development of complex Business Process Models and identify opportunities for improvement
• Develop process integration and standardization strategies and architectures
• Partner with business line leaders to influence and help develop business strategy
• Mentor and train team members in business analysis practices and techniques
• Overall 10+ years of relevant experience with 5 or more years in Project management
• Deep knowledge of Project Management and/or Systems Development Life Cycle
• Experience in delivering end-to-end technology & client implementation solutions/projects
• Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing,
• Scrum Master Certification will be an added advantage
• Prior Application Development Experience will be an added advantage
• Strong MS Office suite skills (i.e., Word, Excel, Access, Visio, PowerPoint, MS Project)
• Excellent leadership, organizational, and time management skills
• Ability to manage multiple and conflicting priorities
• Ability to influence and direct activities of resources outside of direct control
• Excellent written, verbal and presentation communication skills for various levels of audience
• Demonstrated ability to manage multiple projects at the same time with focus on implementation and fully accountable to results under tight deadlines
• Understand basic fundamentals of iterative development
• Understand common Agile practices, service-oriented environments, and better development practices
• Experience with agile tools (such as Jira)
• Ability to produce clear documentation and reports that can be easily understood by both technical and non-technical audience
• Excellent time management skills with the ability to meet deadlines
• Ability to work in a fast-paced, multi-task environment
• Ability to interact with a diverse population of both technical and non-technical employees
• Flexibility with the ability to adapt and evolve with changes in priorities, project directions and software development procedures

IT Business Analyst, / Senior Resume Examples & Samples

• Oracle Value Chain Planning suite for R12, including
• Understand how IT affects an organization and have the ability to link it to redesigned business processes
• Perform feasibility studies, translate requirements to ensure an appropriate design, formulate and define application scope and objectives, and implement complete solutions
• Assure business application systems are developed in a way that complies with architectural standards and established methodologies and practices
• Participate in prioritizing resources and tasks, developing contingencies, adjusting scope, interacting with purchasing and providing management feedback
• Monitor and report to management on the status of project efforts and may be held accountable for controlling project plans and costs
• Respond appropriately to system maintenance requests and use their analytical abilities and technical skills to isolate problems, fix immediate needs, analyze all ramifications and implement solutions
• Support department processes and procedures concerning methodology and internal auditing procedures
• A Bachelor’s Degree in Computer Science, Engineering, or related discipline
• 3-5 years professional working experience in an IT functional analyst role with a strong desire and willingness to learn the Oracle VCP toolset and the ability to partner with business users to help meet their business goals using these tools
• Prior experience working with Oracle R12 modules
• APICS CPIM Certification a plus
• Creates business cases, use cases, fit gap analyses, and requirements specifications
• Derives test cases and test plans from use cases and requirements
• Supports Integration and User Acceptance Test activities to ensure quality of the end user deliverables
• Manages projects’ scope, acceptance, installation and deployment
• Ensures projects are completed on-time and business benefits are achieved
• Excellent problem solving, analytical, and debugging skills
• Works well independently and with a team
• Self-motivated and able to multi-task in a fast-paced ever-changing enterprise environment
• Experience with PeopleSoft Applications
• Strong understanding of the importance of continuous learning, training, and growing in the knowledge of the information technology industry
• Ability to achieve a deep understanding of line of business needs, priorities, strategies, and current capabilities
• Ability to work collaboratively with all stakeholders
• Excellent written and oral communication skills across all levels; ability to communicate complex, technical concepts to leaders, business sponsors and stakeholders in clear, concise language that inspires confidence and earns trust
• Cross-domain and cross-functional knowledge that will enable design of the best possible technology solutions
• BA/BS in Computer Science/ Information Systems, Business, Engineering, etc. or equivalent work experience
• Four or more years of applicable work experience in Information Technology, Business Intelligence, and Analytics. Experience in both IT and line of business departments is a plus
• Three or more years of experience working directly with line of business stakeholders demonstrating job-related skills
• Bachelor’s Degree in Business, Economics, Finance, Engineering, Mathematics, Computer Science or related discipline
• 4 years of relevant work experience
• Good understanding of project management and budgeting
• MBA or other graduate programs desirable
• Advanced knowledge of energy market design or utility experience, especially related to California markets and regulators (CAISO and CPUC)
• Excellent communication and writing skills with the ability to clearly articulate technical concepts to various audiences (technical colleagues, senior management)
• Attention to details and understanding of key drivers affecting business results, sometimes with limited information/data
• Self-directed, team player, focused on delivering high quality results consistently and on a timely basis
• Excellent time management skills and ability to manage multiple projects and initiatives
• Able to provide new perspectives/approaches on existing tasks/solutions
• Proficient in Microsoft Office, Project, Visio or similar software
• Minimum 7 years of experience in similar or related job functions (Information Technology or Business) that could be substituted by an advanced degree
• Experience in CC&B financial, payment and Energy Service Provide direct access, Community Choice Aggregation processes
• Working knowledge of relational databases, including data querying is a plus
• Be able to design as an individual but within the framework of the team and product
• Excellent verbal and written communication
• Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
• Manage small projects and/or lead specific sections of large projects to implement technical solutions to business problems. This involves planning and scheduling resources, developing detailed project plans, monitoring progress against planned objectives, financial review, and securing consensus and co-operation from users and senior management
• Participate in the systems implementation process by defining system enhancements, business requirements and processes, developing test strategies and test cases, performing testing, defining user procedures and workflows, developing conversion and implementation strategies, verifying conversion, providing user documentation, providing user training, and providing post-implementation support
• Provide business support to all units, including new and existing product and deal structuring, ad hoc queries and MIS, user training, and assisting with the design and implementation of systems enhancements. The incumbent is responsible for ensuring that management is kept informed and that problems and issues are escalated appropriately
• Experience with Broadridge, Charles River Investment Management System, Mpower and Simcorp Dimension will be an asset
• Good working knowledge of databases such as Oracle, MS SQL Server
• Working experience with HP/QC or Rational ClearQuest
• Reference data/securities knowledge
• A minimum of 7 years of experience in financial industry
• A minimum of 5 years of business analysis
• Strong client focus, Excellent verbal and written communications skills
• Understanding of Client-onboarding and KYC
• Should understand industry sources to provide company reference data, KYC solutions
• Should have working in Agile development

Business Analyst Senior Specialist Resume Examples & Samples

• Knowledge of Healthcare domains (Medical, Pharmacy, Claims, Provider, Customer (eligibility data), Client structure, Benefits and Clinical)
• Advance SQL, query writing, stored procedures, and table building
• Solid Knowledge of SAS
• Advanced Crystal (not needed for all roles)
• Solid Knowledge of Open XML & XML , MS Excel, MS Access
• Experience with relational databases and data warehouses
• Advance analytical skills
• Expert in requirements gathering
• Expert in SDLC experience
• Theoretical knowledge of tools used for data analysis
• Basic testing knowledge
• Minimum of 3-5 years industry experience, preferably focused in health insurance and/or health improvement
• Identifies, develops, and evaluates alternatives to meet business requirements. Coordinates with internal and external business partners in designing and developing new systems, processes and procedures
• Develops and administers documentation of projects, recommendations, and implementation procedures. Communicates project outcomes in a clear, effective, and timely manner to necessary parties in the business areas and other customer areas
• Develops and maintains current knowledge of assigned business areas, Mutual of Omaha practices, the insurance industry, and the business environment. Improves understanding of business system tools, practices, and methodologies
• This job posting is reflective of the Business Systems Analyst essential functions and qualifications. The other levels have variable essential functions and qualifications. Competency and skill set will determine level of placement within the posted job family
• 2+ years of work experience with Business Analysis techniques, tools and templates, including knowledge of business system operations, workflow analysis, and business systems terminology and standards. Knowledge of implementation processes and redesign of supporting business processes. Experience with project management processes and tools, delivering projects timely
• Strong oral and written communication, human relations, and presentation skills
• Strong analytical skills, attention to detail, problem-solving and decision-making abilities. Creativity, diplomacy, sound judgement, and initiative
• Ability to meet stringent deadlines, to work independently and as part of a team, to guide and train others, and to provide excellent customer service
• Strong knowledge of office and testing tools in a business environment
• Experience with PeopleSoft ERP system
• Finance process knowledge (general ledger, accounts payable, travel and expenses, treasury, asset management, purchasing and inventory)
• Knowledge of insurance and/or banking industry
• Lead design sessions
• Analyze technical solutions - both internal and external
• Create technical and business specs that are clear and easy for internal/external customers to read
• Prepare and execute tests – and help us automate them
• Leverage technologies like unix, SQL and others to access all levels of a solution
• Work with developers hand-in-hand, every day – and speak their language
• Plan sprints, groom the backlog and keep yourself and the team moving forward
• Move fast, break things, and determine how to fix them
• Bachelor's degree or equivalent in computer science, information technology or business information systems or related field
• Minimum three years as a developer, technical business analyst or other delivery role
• Exposure to the following technologies – SQL, unix, HTML/CSS and REST or other systems integration protocols
• Experience breaking down requirements, recommending solutions and organizing yourself and the team to deliver it
• Proven ability to work in a cross-functional team
• Fluent communication - both speaking and writing – and in a variety of styles including legal, business requirements and marketing
• Experience working in an agile development environment is preferred
• Identifies, develops, and evaluates alternatives to meet business requirements. Coordinates with internal and external business partners in developing or enhancing systems, processes, and procedures
• Develops business design documentation based on sponsor / customer requirements to effectively and accurately communicate project specifications to project partners
• May assist in maintaining vendor / business partner relationships
• Contributes to the development and implementation of comprehensive communications, training plans and materials for internal and external business associates and customers
• May coordinate the design, testing, and generation of new management reports as business requirements dictate. Partners with business areas to define solutions and resolve issues
• Develops, coordinates, writes and implements plans to test business and functional processes during business system development and quality assurance testing
• Provides estimated work effort for all tasks to be completed for a project assignment
• Partners and collaborates with the test automation area to develop effective test strategies for assignments
• Performs requirements testing through development of comprehensive test plans, execution of the test plan, documenting any problems encountered, and approving the changes for implementation and promotion
• Works within the team and with other departments to develop realistic timelines through efficient pre-planning and organization, and monitoring of tasks and deliverables to ensure deadlines are achieved
• Contributes to developing and maintaining customer relations through positive working relationships with internal and external individuals
• Demonstrates and integrates continuous process improvement review into all assignments
• Minimum one (1) year of work experience in a Business Analyst role (techniques/tools, workflow analysis, and business systems terminology/standards) OR comparable experience researching and testing software applications
• Microsoft Office applications is required (ie: Word and Excel)
• Strong analytical skills, attention to detail, problem-solving and decision-making abilities
• Strong initiative; a self-starter
• Demonstrated ability to effectively complete assignments independently or as a part of a team
• Demonstrated ability to execute effective time management to meet aggressive project deadlines
• Strong oral and written communications, human relations skills, facilitation and presentation skills
• Strong ability to effectively complete multiple concurrent assignments
• 3 years experience gathering and documenting requirements from business partners and project sponsors
• 3 years experience and/or working knowledge of key product-related business functions, such as Underwriting, producer compensation, and/or Health products
• 3 years experience testing system and process enhancements
• Knowledge of Visio or other comparable flowcharting tools
• Strong knowledge and/or experience with individual health insurance products (ie: Medicare Supplement products, Disability Income products, Health products)
• Ability to complete workflow analysis and document process
• Project implementation methodologies, such as Waterfall, Agile, Kanban, etc
• Project management processes and tools
• Lean process improvement techniques and tools
• M.S degree or equivalent work experience in Engineering, Computer Science or other related discipline,
• 5+ years of combined experience in utility based environment for gathering business requirements and analysis for projects
• Experience working on platforms like CC&B, MDM, CRM using Salesforce, or working with the SME’s and translating business requirements to technical terms
• Experience working on relational databases and ability to write SQL
• Experience working on projects that delivered web services and understanding of XML
• Experience managing work within a complex regulatory environment is desired
• Performer who can work with multiple business departments and can proactively engage them and prioritize the project delivery
• Prior experience in Gas and Electric Utilities
• Accountable for gathering requirements and designing comprehensive technology solutions supporting business that meet PG&E requirements on high-impact projects
• Exercise independent judgment and discretion in matters of significance with broad scope and high complexity
• Provide consulting in information technology to the client to identify and satisfy the business needs
• Analyze end-to-end complex business processes and information needs of the business clients in one or more business functional areas (may include external entities)
• Understand in detail the current and future business environment of the business clients; effectively anticipate, identify, and fully meet the business needs
• Identify, propose and influence IT solutions to complex business problems; negotiate requirements and deliverables with multiple business clients
• Capable of deep diving into design or systems support during interactions with client/customer or vendor(s)
• An advocate for business unit and IT operational clients to ensure business requirements are cost effective and needs are met
• Collaborates with other IT functional areas to remain apprised of project status, and inform PG&E Customer Care management of progress; conversely, keep IT's technology and service managers aware of key PG&E Customer Care issues, identifying and resolving potential problems and conflicts
• Seeks ways to apply new technology to, and reuse existing technology for, business processes; research and provide information on technical trends and competitors' practices relevant to the PG&E Customer Care business
• Collaborate with Peer Sr. team members to problem solve or manage projects
• Ability to motivate others to learn
• Monitors other Business Analysts in development methods and processes and implementation of methods
• Researches methodologies and conducts advanced metric reporting
• Prepares detail and summary level reports including written interpretation of analytic results
• Required A Bachelor's Degree in a related field
• Required or equivalent work experience 2 yrs business information or analytics
• Required 5+ years of experience in strong analytics, preferably in healthcare
• Intermediate Demonstrated written communication skills
• Intermediate Ability to effectively present information and respond to questions from peers and management
• Required Intermediate Microsoft PowerPoint
• Preferred Intermediate Statistical Analysis Systems (SAS)
• Preferred Intermediate Other Knowledge of PC and UNIX environments
• Preferred Intermediate MS SQL
• Preferred Intermediate Other May require knowledge of one or more of the following: SQL, Crystal, Diamond, Cognos, CRMS, Sidewinder
• Conduct competitive intelligence research and analysis
• Perform routine research on discrete tasks to assist in creating “intelligence Briefs” at the company level and at the industry level
• Accurately recording information and manage our database system
• Identify opportunities for products and services
• Performing data audits and developing new methods to collect new intelligence and enhance the information
• Provides strategic, cumulative and in-depth market data, insights and recommendations to the Product Department Leadership and Market Leaders
• Miscellaneous project work as required
• Bachelor’s degree in Computer Science, Information Systems, equivalent work experience
• Minimum 7 years of experience in analyzing, designing and developing functional requirements and application functional designs
• 7 years of Business Analysis experience in similar or related job functions (Information Technology or Business) that could be substituted by an advanced degree
• Working experience of Oracle CC&B application and data model preferred
• Experience in Meter Data Management, Meter Configurations and Field Services
• Identifies, evaluates and documents business needs and objectives, operational processes and procedures, problems and requirements
• Recommends operational and process improvements based on efficiencies and available technologies
• Maintains a repository of performance metrics, and generates management reports illustrating statistical data, text and graphics
• Conducts secondary research using a variety of publications, services and health statistic databases
• Produces documentation, including project plans, analytical reports, decision backup, information research reports, budget analyses, training plans, business justifications, and graphics
• Responsible for project modeling and forecasting. May manage a singular effort on a given project or lead a team to address a specific concern
• May also be assigned lower level management functions
• Coordinates with stakeholders to develop business cases for potential new products or initiatives
• Documents and maintains workflow and business process models related to assigned projects. Models Processes and events
• Works with other departments to identify and document business requirements, workflow, policies and procedures
• Evaluates or assesses vendor features, functions, products, and attributes
• Documents assumptions, functional requirements, product features and specifications for programmers
• Minimum five years experience with responsibility for cross-functional business analysis, preferably in the health care industry
• Minimum three years experience managing large cross-functional projects
• Experience with SQL programming
• Experience in health care claims a plus
• Experience conducting business studies and recommending solutions
• OR, any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position
• Ability to collect, analyze and present data
• Strong analytical and problem solving skills to correct errors from government agencies and ability to conduct business studies and recommend solutions
• Knowledge of health care claims policies, procedures, processes, and standards preferred
• Excellent verbal communication skills and the skill to prepare and deliver presentations in a variety of formats and strong writing skills for preparing narrative reports and correspondence
• Abilities in math, accounting and/or financial principles, as well as fundamental knowledge of and skill in statistical analysis
• Demonstrated mastery of the basic techniques of financial modeling, statistical analysis, accounting, business plan development and graphical displays of data
• Knowledge of process improvement, workflow, benchmarking and evaluation processes
• Technically savvy with computer systems with proficiency in MS Office. Knowledge and ability to apply advanced features of Excel and understanding of relational database management systems. Proficiency with SQL
• Demonstrated ability to prioritize and manage multiple responsibilities and deadlines
• Highly collaborative work and communication styles. Strong human relations skills and the ability to interact with various levels of personnel
• Demonstrated initiative and independence under minimal supervision in a fast-paced work environment
• Demonstrated ability to prioritize and manage multiple task, and meet deadlines with competing priorities

Satcom Business Analyst, Senior Resume Examples & Samples

• Experience with COMSATCOM
• Knowledge of DoD and GSA COMSATCOM contracts, tools, and business analysis techniques
• Knowledge of cost analysis
• Ability to apply expertise in Microsoft Excel
• Develop and maintain processes to ensure a smooth transition between the Thunder Project and Production Support teams
• Accountable for facilitating root cause analysis, identifying improvement opportunities, and coordinating with the development team to implement long-term solutions
• Ensure adherence to IT processes, policies and procedures
• Work with team members to complete all tasks throughout the project lifecycle, including the following
• Participate in stakeholder meetings to gather and define business requirements
• Analyze business requirements to present findings to internal teams and work with a development team to identify implementation solutions
• Act as Agile Product Owner for an agile development team
• Develop detailed user stories, acceptance criteria, screen mock-ups, flow diagrams, etc. outlining the solution to be implemented
• Act as point of contact for the SMEs for all requirements-related issues
• Assist QA with internal test preparation by creating test cases, test conditions, and test data
• Assist QA with internal test execution, inclusive of documenting results, tracking defects, and trouble-shooting defects and issues that arise out of testing
• Plan, coordinate, and execute End User Acceptance Tests
• Create and/or update client-facing documentation to support new releases
• Organize sprint planning, retrospectives, and backlog grooming sessions
• Experience with use case authoring and storyboarding techniques highly desirable
• Learn Netspend platform functionality at a detailed and technical level
• At least 3 years of Business Analyst or Management Consulting experience
• Experienced in Agile/Scrum methodology, and the development of associated project artifacts (i.e., user stories, acceptance criteria)
• Experience in the development of web and mobile user interfaces
• Excellent verbal and written communication skills. JIRA expertise very beneficial
• Experienced in facilitating meetings and discussions with external and internal teams
• Proven success in delivering enterprise software solutions
• Strong advocate for the development team’s priorities and challenges. Will push back on scope-creep and negotiate timelines with the product owner
• Demonstrated ability to build rapport and interact effectively with all levels and areas of an organization. The ability to mentor and teach others agile concepts is very desirable
• College Degree is required (MIS or CS preferred)
• Knowledge of the following domains is a plus
• Financial services industry
• J2EE enterprise applications, mobile applications
• As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
• -----------------------
• 4 years of analytical experience including process improvement and/or root cause analysis within a service operations environment
• Ability to communicate findings and recommendations to various levels
• Essential Functions
• A minimum of five years of experience in health care or managed care or equivalent education/experience such as in claims adjudication with knowledge of at least one of the following: membership, benefits, provider contracts and pricing, medical reviews, referral authorizations and code review and fee schedule
• At least three years of experience as configuration analyst
• Significant experience in documentation, research and reporting
• Bachelor’s degree in information systems, business or health care administration, or other related field OR a minimum of four years of experience in a directly related field
• High school diploma or GED
• Certification in Tapestry in Core and either AP or Benefits Modules must be obtained within 6 months of hire
• Demonstrated intermediate competency in medical coding, medical terminology, claims processing, logical thinking and understanding of relational database
• Knowledge of state and federal regulations
• Advanced proficiency in MS Office Suite of products
• Thorough understanding of relational databases
• Complete understanding and application of principles, concepts, practices, and standards
• Advanced knowledge in healthcare benefits, benefit administration and health care delivery from either/both a payor or provider perspective, EDI and paper claim lifecycle, along with health insurance industry practices and standards
• Current certification in other Tapestry modules in addition to Core, AP and Benefits
• Basic proficiency in Statistical analysis
• Knowledge of Certification/Accreditation Standards (NCQA, JCAHO, CMS, etc.)
• Knowledge of Kaiser Permanente Internal processes
• Knowledge of Epic Tapestry Modules

Data Analyst / Business Analyst Senior Resume Examples & Samples

• Documents business processes and identifies opportunities for process redesign
• Collaborates with stakeholders (internal clients) and team members at all levels to clarify, detail, and manage reporting needs and activities
• Proactively recommend operational efficiency and performance enhancements based upon data analysis
• Streamline workflows, improve delivery and aid in long-term strategic planning
• Establish trusting and vital relationships with support dependencies to facilitate improvement initiatives
• Recommends and taking actions to direct the analysis and solutions of problems
• Other tasks as assigned
• Minimum of 5-7 years’ experience as a project or process leader and/or a proven track record using business analytics to drive improvements
• 1-2 years as a Reporting Analysis or equivalent work experience of a similar role
• Prior experience working in a client service oriented environment with deadlines
• Analytical skills to assess client business need, identify solutions, and manage needs across multiple projects
• Advanced expertise in Excel; ability to use pivot tables to create data rich, user friendly dashboards
• Highly proficient in Analytics tools, SQL, Cognos, or other databases for analytics and report creation
• Ability to understand the client's business and how the process contributes to the delivery of that product or service
• Strong communication and inter-personal skills with the ability to influence both peers and more senior partners
• Ability to analyze data and incorporate into effective solutions
• Change champion and effectively manage implementation of new ideas
• Active listening skills to understand what people say and detect what they might be hesitant to say
• Strong consultative skills to deal with internal clients and facilitate collaboration
• Ability to work independently and collaboratively
• Participate in the systems implementation process by developing detailed project plans, monitoring progress against planned objectives, developing test cases, performing testing, defining user procedures and workflows, developing conversion and implementation strategies, verifying conversion, providing user documentation, providing user training, and providing post-implementation support
• Provide business support to International Wealth Management business unit including new and existing products, ad hoc queries and MIS, user training, and assisting with the design and implementation of systems enhancements. This is made more challenging due to differences in time zones and the variation in the business lines. The incumbent is responsible for ensuring that management is kept informed and that problems and issues are escalated appropriately
• The incumbent must have a very good knowledge of wealth management concepts, financial instruments, including best practices, current and anticipated regulatory requirements, back office processes, and the end-to-end workflows
• The incumbent must be a creative, self-starting, results-oriented and highly motivated individual with very good analytical skills in order to apply this knowledge to assist in the resolution of complex business problems
• Further, the incumbent must possess very good interpersonal and communication skills in order to effectively work with end users and members of a project team. The incumbent is expected to use diplomacy, judgement, and persuasion to secure agreement and co-operation from departments involved in a project
• The incumbent must also possess a strong foundation in project management methodology coupled with including requirements specification and testing methodologies, real-time analytical and formal modelling tools and keep current with rapidly changing technology
• Experience broad knowledge of different analytical methods, approaches and tactics
• Proficiency with SQL, VBA and Microsoft Visual Studio, ASP.NET and HTML
• Database development skills and knowledge
• Advanced understanding of fundamental analysis and what-if modeling concepts, methods and techniques and analysis of how different factors affect business outcomes
• Creative problem skills to develop solutions
• Qualitative and quantitative analytical skills to justify any business changes
• Strong presentation and communication skills to deliver findings and recommendations to various levels of management
• Strong project management knowledge and skills to lead project teams
• Excellent organizational, prioritization and multi-tasking skills
• Proficiency in Microsoft Office, Project, Visio or similar software
• Performs analysis on complex data models requiring customized reports and data
• Develops process automation utilizing Microsoft SQL, VBA and Visual Studio
• Ability to utilize these tools to collect data from databases, automate and present the data
• Develops new or revises existing data analysis to predict business outcomes selecting from various complex variables
• Manages small to mid-size projects
• Demonstrated knowledge of higher education administrative systems and related business principles
• Demonstrated knowledge of PeopleSoft products, tools, and methods
• Experience in analyzing complicated problems and provide resolutions
• Experience in creating conceptual solutions that are technically feasible
• Experience in clearly explaining concrete processes and abstract concepts both verbally and in writing to diverse audiences
• Experience writing queries/reports with PeopleSoft Query Manager, Hyperion, Microsoft BI, SQL
• Experience in analytical and project management, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Experience in performing effectively as a member of a team
• Evidence of effective communication, both verbal and written
• Experience creating queries using Hyperion/My Reports, PeopleSoft Query Manager and Toad Visual Studio
• Experience with curriculum process and higher education systems and related business principles?
• Review and process HR, payroll, and budget related transactions as the college-level approver
• Review current university and college employment policies and practices, interpret and recommend improvements and simplifications, seeking advice and input from users and experts at the university
• Present formal trainings on all Human Resources processes to educate and train users on transaction flow and business process steps using flow charts, mapping, and other visual aids
• Host meetings to seek input and information from users on bottlenecks or unnecessary transactions steps in order to implement improvements
• Advise and assist users on all phases of the hiring process including development of job descriptions, position advertising, search committee responsibilities, offer letter, UA Careers system requirements, E-Verify, and position funding
• Develop and maintain Faculty Hiring Plan including coordination with Provost’s Office to insure appropriate approvals and completion of the steps in the UAccess Employee – Recruitment & Hiring Process form
• Coordinate all phases of the faculty promotion salary adjustment process including updating of amounts using the Consumer Price Index, and recording details in the Business Services “Red/Green” Report as well as initiate Job Data Change transactions and budget transfers
• Advise users on requirements to initiate electronic and paper documents such as but not limited to employee promotions, career progression, position life cycles, and pay increases—merit, equity, and market
• Oversee the annual budget roll-over process including coordination with users on continuation of employee funding, renewal of Designated Campus Colleagues (DCC’s), and other year-end processes
• Lead projects on HR transaction process improvements and represents College of Agriculture and Life Sciences in campus advisory groups such as Workforce Systems Subject Matter Expert Advisory Team
• Develop reports and analysis on salary compensation, researching external professional resources such as AAUP salary reports and other publications
• Analyze human resources data to develop reports and other analyses on trends and issues, using the results to document and recommend possible changes by a “Case for Action” summary
• Expert knowledge of the Microsoft Office Suite with focus on Excel, Word, Outlook, and PowerPoint
• Proven organizational skills with the ability to prioritize and meet deadlines
• Knowledge of UAccess Systems including Analytics, Financial, and Employee systems
• Ability to work independently and proactively but also as a Team Player depending on the situation
• Experience in HR related analyses
• Competency in training and/or presentation delivery

Systems Integration Business Analyst Senior Resume Examples & Samples

• Exceptional written, oral, electronic, and public communication skills
• Knowledge of Sustainment Operations processes and procedures
• Experience with documenting high level requirements and functional specifications
• Able to map out process flows and identify root cause of problem areas
• Ability to perform a cost/benefit analysis
• Ability to trouble shoot issues and proof check solutions and data to assure achievement of customer requirements
• Knowledge of Agile development methods
• Experience with Sustainment Information Systems
• Knowledge of Aero IT planning process
• Strong organizational skills with attention to detail and quality
• Familiarity with Strategic Planning and Analysis
• Bachelor's degree in Computer Science, Engineering, or related discipline
• 5+ years experience in IT business analysis
• Good analytic and problem solving skills
• Experience working with agile software development processes, particularly scrum and continuous integration
• Experience with Rational tool suite to include: Rational Requirements Manager (RRM) and DOORS for requirements, Rational Team Concert for agile and user story development, Rational Quality Manager for test cases and bug reporting, Rational Clear Quest for configuration management
• Prior experience with any of the following VA systems: MyHealtheVet, eBenefits, Financial Management System (FMS), Patient Care Encounter (PCE), Health Benefits Capabilities Environment (HBCE), CareT, Identity Access Management (IAM), VistA, Eligibility and Enrollment, Veteran's Transport Program (VTP) Corporate Data Warehouse
• 11-13 years w/High School Diploma
• 05-07 years w/Bachelors Degree
• 02-04 years w/Masters Degree
• MBA or equivalent graduate degree desired
• Ability to graphically represent data
• Proficient with Microsoft Office Suite
• Strong client relationship skills
• Demonstrated ability to identify and create process support tools
• Background in learning & development
• Prior PG&E budget experience
• Sound knowledge of the Non-Life Insurance domain and should have at least 1 years experience working with European clients 3.Should be able to transform Business requirements into Functional requirements
• Should be able to help with estimations along with dev team
• He/ She would be Providing support/inputduring design and testing phase Help review and create various testing artifacts including test approaches, test cases/scenarios etc He would be Involved in functional testing He would be Involved in change management
• Discussion with onsite/offshore counterparts for clarification of requirements
• P&C Insurance
• Performs Well Under Pressure
• Individual Contributor
• Guidewire Configuration
• Guidewire Integration
• Java Enterprise Editions JEE
• 2+ years working with Oracle Business Intelligence Enterprise Edition (OBIEE), Oracle Business Intelligence Applications knowledge preferred
• Oracle Mobile BI app release for Apple device and Android device
• Oracle Business Intelligence Enterprise Edition (OBIEE) training
• Legacy reporting applications (Discoverer, Cognos...) migration coordination
• Works on small projects or as a team member on larger information technology projects typically under direction of a more senior business analysts/supervisor
• Plans, schedules and coordinates the implementation of new or modified administrative systems
• Determines if current policies, practices and procedures meet management objectives and makes recommendations for improvements; recommends and implements security and system enhancements. Advises department staff requiring assistance in solving complex problems or issues regarding management and administrative systems
• Plans, schedules, develop and present training programs for users of administrative systems
• Reviews, researches, and evaluates computer hardware and software to determine its usefulness and appropriateness as related to existing or proposed administrative systems; assists with the development of preliminary and detailed system design documents for in-house and vendor computer systems. Confers with vendors to resolve technical questions and problems and consults with and advises users in the selection and use of computing options
• Prepares reports summarizing findings, alternatives and recommendations
• Conducts meetings to encourage interactions and the exchange of ideas from various organizations to facilitate solutions to administrative problems. Interviews employees at all levels to analyze policies, work procedures and operational methods for the needs analysis stage of systems development. Works with user in analyzing and defining system design input/output requirements, documents, forms and procedural flow between departments and/or divisions when developing and implementing administrative systems
• Gathers and organizes information on problems or procedures; documents existing processes, systems and organizational structures; conducts operational audits and analyzes data for possible improvements; recommends new or revised systems and implements approved changes
• Acts as project leader on small to medium-sized projects or on a portion of a larger project. May coordinate activities of subordinates. Participates with management personnel in planning, directing and coordinating operational or procedural matters to meet project goals and objectives
• 60% of the time will be spent working with internal technology teams, sales, and account management on the development of high level requirements and estimates to support the intake and prioritization process
• 30% of the time eliciting requirements specifications (client, user, etc.) and the identification or synthesis of technology needed to meet a user or market need. Facilitates, researches, models and defines requirements for product and services
• 10% assisting with intake and prioritization processes to support the portfolio management process
• Participate in providing consultation to sales, account management and the technology team regarding the high-level requirements during the suctioning phase of the projects
• Provide input and consultation to QA during the execution and testing phases of the projects
• Work with the client’s product and technical resources to interpret and understand the clients existing systems, data and work flows and how they translate into FOS processing systems and outputs. Development of business cases and business justifications in support of new project ideas
• Develop user stories and other requirements artifacts as key communication tools between the business and technical teams
• Proactively develop and maintain technical knowledge specific the current and future systems, while remaining up-to-date on current trends and best practices within technology
• Manage requirement changes
• Collaborate with sales, account management, and clients to ensure understanding and gain approval of documented scope and requirements. Assist in the development of division-wide support documentation as needed for assigned projects (such as FAQs for Client Services and Story Boards for Operations)
• Supports process improvement specific to the business analyst discipline
• A minimum of 5 years of professional experience as a business analyst or equivalent position with a strong application technical background
• Experience working directly with sales and account management teams
• Direct experience interfacing with clients
• A minimum of 2 years working within agile methodologies
• Direct experience working with onshore/offshore resources and associated contracting responsibilities
• Financial industry experience and/or manufacturing
• Strong communicator – able to identify and clearly communicate the impact of project risks to budget, timeline and scope to relatively non-technical co-workers and key business stakeholders with excellent presentation skills
• Ability to direct internal and external resources and build strong relationships
• Strong attention to detail and commitment to high quality deliverables
• Cool under pressure, able to manage many details and priorities
• Ability to work independently and as a team member
• Enthusiasm to learn new technologies, and ability to do so quickly, on the job
• Professional demeanor and comfortable working with C-level executives
• Master’s Degree in Business, Engineering, Technology or related field
• Lean, or Six Sigma
• Experience with portfolio management concepts and processes
• Work with the client’s product and technical resources to interpret and understand the clients existing systems, data and work flows and how they translate into FOS processing systems and outputs
• Development of business cases and business justifications in support of new project ideas
• Develop user stories and other requirements artifacts as key communication tools between the business and technical teams Proactively develop and maintain technical knowledge specific the current and future systems, while remaining up-to-date on current trends and best practices within technology. Manage requirement changes

Business Analyst Senior Manager AML Technology Resume Examples & Samples

• 7+ years work experience in an IT Business analyst role
• Excellent understanding of SDLC frameworks, methodologies and best practice techniques
• Outstanding understanding of Citi’s structures, processes and objectives
• Excellent understanding of Citi’s strategy and the role of change program in delivering the strategy
• Deep understanding of the delivery organizations within Citi – global mindset, understanding of delivery partners etc
• Analytical mindset with critical reasoning skills
• Delivery of large scale complex programs at pace, developing high performing interchanging teams to support delivery at each stage
• Strong people management and leadership experience
• Independently resolve complex, multi-faceted problems to meet the business needs of Group Treasury - DHDB, by applying their financial and technological knowledge to the design of methodologies, models, and/or systems solutions. This may involve rapid prototyping, with requirements and solutions developed on an iterative basis that provides interim deliverables until a final production solution is created. This includes conducting research and analysis, accurately and clearly defining user requirements and processes, and liaising with the users
• .Provide business support to Group Treasury - DHQ team, including ad hoc queries and MIS, user training, and designing and implementing systems enhancements. The incumbent is responsible for ensuring that management is kept informed and that problems and issues are escalated appropriately
• Continually acquire and enhance knowledge of the business strategies and policies, onboarding practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements and rapidly changing technology to be able to provide effective business solutions and services to the user groups
• 5 Assist the Senior Manager/ Manager in adopting the Bank's generally accepted tools and methodologies for the management of business requirements and test cases
• Excellent business analysis, QA and documentation skills are required
• Understanding of IT systems and SDLC is required. The incumbent must also possess a good understanding of current IT practices, systems development techniques, including requirements specification and testing methodologies, real-time analytical and formal modelling tools, and keep current with rapidly changing technology to effectively apply technology to the solution of a business problem
• The incumbent must possess very good interpersonal and communication skills in order to effectively work with end users and members of a project team. The incumbent is expected to use diplomacy, judgement, and persuasion to secure agreement and co-operation from departments involved in a project
• The incumbent must be a creative, self starting, results-oriented, and highly motivated individual with very good analytical skills in order to apply this knowledge to assist in the resolution of complex business problems
• Understanding of IFRS derivatives and financial accounting principles and Knowledge of IAS 39 and IFRS 9 will be a definite asset
• Understanding of the following technologies: SQL, Excel, HPQC, MS Word, Confluence, Jira
• Review and analyze data in order to perform moderately complex analysis of business goals, objectives and needs for the Services organization
• Collect and aggregate data for the monthly operations review and ensure that all actions assigned at the meeting are documented into service improvement plans
• Assist management with the planning and design of business processes and systems
• Makes recommendations and changes in order to improve and support business activities
• Collects data to assist/support cross-functional team in the identification of root cause problems
• Assist organization with the education process of measurement, analysis and improvement initiatives
• 5+ years of experience as a requirements or business analyst
• 1+ years of experience with working in Agile teams and developing user stories
• Experience with writing user stories
• Experience in interacting with senior-level management
• Experience with meeting facilitation
• Experience with using system analysis and troubleshooting to analyze, isolate, and document problems and issues, identify risks, and develop options and solutions
• Ability to define project goals and work independently to complete projects while adhering to the established schedule
• Knowledge of federal accounting and financial data
• Agile Certification, including PMI-ACP, ICAgile Certified Professional, or Scrum Master
• 8+ years of experience in a professional work environment
• Experience with managing large documents, incorporating comments, and staffing for approval
• 1+ years of experience with the military health system
• 1+ years of experience with DoD 5000
• 1+ years of experience with financial analysis
• Experience with Agile project management
• Possession of excellent organizational skills

Business Analyst Senior / Product Owner Resume Examples & Samples

• Serves as the product owner for selected IT product(s), and serves as the main liaison with the business on the future of the product and its application in the business
• Leads the business requirements phase of a project, ensuring needs are clarified and effectively documenting
• Leads all phases of projects in their area(s) of expertise and focus, ensuring the delivery of all project deliverables on time, on budget, and aligned to the needs of the business
• Acts as IT business consultant to the business partner communities by participating in process and technology aspects of business-sponsored RFP’s, evaluating and clarifying project objectives, ensuring appropriate project prioritizations and advising on new business initiatives
• At least six years of functional experience in technology support or related field
• Has demonstrated an expert understanding of business processes as it relates to multiple areas of IT
• Eight years of functional experience in a technology support or related field
• Works with business partners to elicit and clearly document deliverables, requirements, business needs, actions, issues, risks, and decisions needed
• Supports project delivery through agenda, project plan, status report and meeting minutes development, monitoring, and maintenance
• Plans and drive delivery of a component of a project
• Facilitates meetings to achieve results
• Drives task completion and business issue resolution across functional areas
• Ensures teams are focused on critical path activities
• Identifies, communicates, and documents inter-dependencies across project/program work streams
• Analyzes data using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining to provide information necessary to drive decisions
• Escalates issues to ensure project scope/schedule/budget are met
• Assists in preparation of materials for Sr. Management
• Validates test plans to ensure solution will meet requirements
• Broad experience in three or more of the following areas: Project Management, Financial Services Operations, Applications Development, Vendor Management, Quality Assurance, and Maintenance and Support
• Experience in Financial Services, Broker-Dealer Industry preferred
• Bachelor’s degree in any field
• 8-10 years of experience developing and mapping requirements to business needs
• 5 years of experience creating test cases; and monitoring testing activities
• 5 years of experience conducting and facilitating work sessions to collect and define user and business stakeholder requirements
• 5 years of experience with Excel and Visio software or other graphical tool to create process and work flows
• 5 years of experience with interpreting scope statements to ensure that project scope remains intact
• 60% of the time will be spent working with internal technology teams, sales, and account management on the development of high level requirements, estimates, and alignment for submission into the intake and prioritization process
• 10% assisting with intake and prioritization processes to in support of the portfolio management process
• Utilize your advanced solicitation and analysis skillset to identify a myriad of probabilities around strategic alignment
• You must be focused, incredibly detailed and always committed to creating high quality work that will be presented to a variety audiences Proactively develop and Manage requirement changes
• Collaborate with sales, account management, and clients to ensure understanding and gain approval of documented scope and requirements
• Assist in the development of division-wide support documentation as needed for assigned projects (such as FAQs for Client Services and Story Boards for Operations)
• Financial industry experience and/or manufacturing is preferred
• Solution oriented mindset
• – creative use of technology and alternative approaches. “No” is not in your vocabulary
• Appreciation of high quality visual design, marketing strategy, business strategy, and user experience disciplines
• Minimum three years on large projects in business or financial analysis in cross-functional capacity
• Strong analytical and problem solving skills and ability to conduct business studies and recommend solutions
• Knowledge of functional area policies, procedures, processes, and standards preferred
• Excellent writing skills for preparing narrative reports and correspondence
• Knowledge and ability to apply advanced features of MS Office (Word, Excel, PowerPoint and Access). Understanding of relational databased and SAS programming skills highly preferred
• Excellent verbal communication skills and the skill to prepare and deliver presentations in a variety of formats
• Provides guidance to stakeholders through the Systems Development Lifecycle
• Conducts current state analysis of systems and procedures, gathers initial requirements, identifies scope and objectives for system changes and documents workflow
• Assists with benefits analysis and recommends system design modifications to promote additional utilization or improve performance, productivity, or cost savings
• Develops, analyzes, and compares cost of purchase, implementation, development or enhancements to current systems and methods
• Works with project team detailing implementation tasks, functional and integration testing, training, conversion schedules, documentation, and user training
• Assists with determining project budgets, hardware requirements, and resource requirements for user departments and IT staff
• Develops plans or scripts for functional, system, integration, volume, parallel, stress testing and actively participates in testing efforts
• Develops and maintains systems documentation, policies and procedures to support new functionality and processes
• Provides mentorship, guidance, and training to Business Analysts
• Bachelors degree in IT-related field with 4 years experience or Associates degree in IT-related field with 6 years experience or High School diploma with 8 years experience
• 2 years of additional experience may be substituted for non-IT degree
• Knowledge in and extended background experience with business analysis processes
• Knowledge of multiple complex systems
• Knowledge of programming constructs and structures
• Knowledge of INTEGRIS core systems depending on area assigned
• Must be able to communicage effectively in English (Verbal/Written)
• Academic Advising
• Financial Aid
• Student Financials
• Student Records
• Plans, schedules, develops and presents training programs for users of administrative systems

Business Analyst, Senior Analyst Resume Examples & Samples

• Work on data, requirements and produce support specification documents
• Solves complex technical problems
• Optimizes the report logic by defining data to filter and index that add value to the user
• Creates testing methodology and criteria
• Assist in the development of standards, policies and procedures for the form, structure and attributes of the business intelligence tools and systems. Assists in the development of data/information quality metrics
• Assists in the preparation/approvals and standardization
• Ensures the existing/new applications and/or technology infrastructure elements comply with enterprise security, control
• Works within Change Management activities for sphere of influence to reduce the impact of IT changes within the business Skills
• Statistics, Data analysis, Business Intelligence applications and tools. Proficient with relational database technologies such as PL/SQL Server, Programming /systems analysis in applications and basic system architecture
• Preferred Education: N/A
• Preferred Experience: Experience leading and managing projects; experience overseeing user acceptance testing and providing test cases; experience or strong knowledge in one or more technical solutions/architectures such as web services, portals, business process modeling, UI technologies like AJAX, relational databases, Business Intelligence (coding experience not required); experience working with web application development teams who use Drupal and Java
• Preferred Certifications: N/A
• MS Excel and pivot table manipulation (required)
• Detail oriented; organization skill; familiar with SharePoint organization (required)
• Access experience (desired)
• Experience with report automation a plus
• Ability to communicate with clinical and healthcare customers using common industry healthcare language
• Previous experience in coordinating with Business and Product Managers for the delivery of healthcare information technology projects within a large and complex healthcare organization
• Experience with HL7 FHIR
• Experience with medical terminologies (at least one of SNOMED, LOINC, ICD9/10, RxNORM)
• Experience with CPT, DICOM a plus

Systems Integration Business Analyst Senior Stf Resume Examples & Samples

• Ability research and analyze strategic objectives, visions, and concepts to provide recommendations and action plans as it relates to organizational, process, and technology transformations
• Ability to lead disparate perspectives to unified consensus and agreement on how to proceed
• Information, process, and business architecture analytical skills with ability to devise proposed solutions and alternatives to achieve company objectives
• Ability to form ad-hoc diverse teams to accomplish short and long range assignments
• Ability to form enduring relationships with customers, peers, and external partners to achieve coordinated integration goals
• Awareness of Business Capability Analysis and practices
• Extensive knowledge of LM Aero value stream processes and supporting IT applications and environments
• Knowledge of LM Aero Company Business Objectives requiring significant IT enablement
• Understanding of business finance relating to ROI and governing portfolio management methodologies
• Operational skills in the use of Culture of Accountability, Operational Excellence, Gartner Hype Cycles, and Enterprise Architecture practices

Business Analyst Senior, Asset Management Resume Examples & Samples

• Responsible for implementing, modifying, testing and administering more complex business systems and applications
• Serves as a senior subject matter expert with content, processes and procedures associated with the enterprise
• Conducts analysis of business and users’ needs to provide appropriate systems solutions
• Manages medium and large projects
• Mentors less experienced business analysts
• Seeks out challenging assignments
• Champions new and innovative ideas to address business units/system barriers or opportunities
• Degree in Computer Science, Business Administration, Insurance or related field. Experience writing business requirements for custom applications
• Minimum of 5 years of experience in employee benefits, insurance, management or related service industry
• Ability to lead/manage staff
• Proficient PC skills
• Strong analytical, organizational and problem solving capabilities
• Must be independent, self-motivated, goal and people-oriented
• Proactive approach with attention to detail and proven ability to follow through
• Automate existing reporting and establish business intelligence best practices
• Develop new solutions that leverage Best-in-Class intelligence design capabilities
• Improve accessibility to data via data aggregation, effective visualization and navigation improvements
• Develop re-usable tools and assets to support automation, reporting and analytics initiatives
• Establish detailed documentation for all visualizations and technical solutions
• Produce accurate, consistent and timely visualizations by extracting information from various applications and systems, manipulating data and leveraging business intelligence tools to develop user-friendly outputs
• Identify reporting and data processes that are inefficient and drive change that will lead to measurable gains in data quality and processing time
• Work in partnership with other groups to develop automated visualizations in the most effective medium
• Provide appropriate communication to stakeholders, including providing customer support for existing tools (ex: issues, questions, enhancements)
• Conduct infrastructure design work efforts using a variety of analytical tools
• Participate in special projects as required
• One to three years relevant experience required (preferably with MicroStrategy or equivalent tools)
• Experience with report design preferred – please be prepared to share examples
• Fast learner – ability to pick up new skills required
• Some exposure to SQL and/or VBA preferred but not required
• Some exposure to SAS or like programs, MS Access and/or Hyperion Essbase preferred
• Effective analytical/problem solving and research skills
• Ability to manage tasks/projects with aggressive deadlines/time-sensitivity
• Ability to work both as a member of a team and independently as required
• Performs research and analysis to support business operations and presents findings to manager or project leader
• Identifies best practices and suggests how to improve current practices
• Develops recommendations to solve problems and issues related to business operations
• Analyzes and documents business processes and metrics, and identifies improvement opportunities
• Performs other related duties as required
• Proven success as a DW architect, delivering solutions for large (multi-terabyte) projects that integrate many diverse technologies and products
• Excellent documentation skills, ability to produce diagrams and schematics that visualize technical solutions
• In-depth understanding of DW implementation best practices and application development best practices (SDLC methodology)
• 5+ years' experience hands on DW technical development; data architecture, data integration, business intelligence and data analysis tools
• 5+ years' experience leading DW technical implementation teams; data architecture, data integration, business intelligence and data analysis tools
• 5+ years' experience developing technical architecture for DW implementations
• In-depth understanding of RDBMS applications
• In-depth understanding of relational and dimensional data modeling practices and where they are best utilized
• In-depth understanding of data integration best practices, leading industry applications and features such as master data management, entity resolution, data quality assessment, metadata management, etc
• In-depth understanding of business intelligence applications and how to integrate with other DW solution components
• In-depth understanding of security models and methods to protect information in the DW solution
• Exposure to Business Intelligence platforms (e.g., Cognos, Business Objects)
• 8+ years of practical experience building web applications using Java/J2EE technologies, including JSP, Servlets, JDBC, Spring, and JSON
• Bachelor’s Degree in Computer Sciences or related field
• Minimum of 5 years of work experience in Business Systems Analysis
• Demonstrated experience in managing multiple types of projects/programs: technical software, off-the-shelf application integrations, migrations, etc
• Good ability to build consensus
• Good customer service skills
• Expert verbal and written communication skills
• Experience creating Business Requirements document, Functional Requirements document, Test Plan, Test Cases
• Experience working with multiple teams to gather requirements, design solutions and test
• Experience documenting and optimizing workflows and system flows
• Strong knowledge of and experience with iterative and agile development methodologies
• Strong knowledge of distributed systems
• Strong knowledge of SQL, and scripting languages. Knowledge of 4th generation languages (C#, VB.Net, Java, etc.) would be a plus
• Information Management and Communication
• Assist in the systematic collection, organization, synthesis, analysis and retention of performance-related data to ensure the Immediate Funds business lead’s information needs are fully met and that useful archives exist to facilitate retention of critical operational, financial and performance information for research & analysis purposes
• Direct the continuous refinement of current performance reports, reporting systems and review processes to improve the quality, timeliness and utility of information available to the leadership team
• Fiserv Executive Management Presentations and Status Reporting
• Work with FRMS senior leadership team to manage the creation and quality of the monthly Business Operations Review presentations to the Group President and the Executive committee on a monthly presentation cycle
• Minimum 5 years of progressive business experience in areas such as operations, strategic planning, financial analysis, or risk management/analytics
• Strong background in risk management analytics and analytic tools
• Experience with Fiserv solutions is preferred
• Direct experience in fraud loss trending and/or revenue forecasting within the financial services industry is a strong plus
• Experience with relational database (RDBMS)
• Strong ability to analyze data or reports to articulate the "so what" to the business owner or leadership
• Business research, business writing, and advanced presentation development skills experience
• Demonstrated critical thinking skills, strong analysis and problem solving skills
• Demonstrated ability to manage multiple projects simultaneously and meet stringent work deadlines
• Outstanding oral, written and interpersonal communication and presentation skills across all levels of an enterprise
• Maintain extreme confidentiality
• Required a Bachelor's Degree in a related field or equivalent work experience including 2 yrs. business information or analytics
• Intermediate demonstrated written communication skills
• Intermediate demonstrated interpersonal/verbal communication skills
• Intermediate ability to effectively present information and respond to questions from peers and management
• Intermediate ability to analyze and interpret contracts and/or financial data in order to coordinate the preparation of financial records
• Intermediate ability to identify trends and validate data
• Intermediate ability to work as part of a team
• Intermediate ability to work independently
• Intermediate ability to work in a fast paced environment with changing priorities
• Intermediate demonstrated organizational skills
• Intermediate ability to remain calm under pressure
• Intermediate ability to work overtime as required
• Required intermediate Microsoft Outlook
• Required intermediate Microsoft Word
• Required intermediate Microsoft PowerPoint
• Preferred intermediate Statistical Analysis Systems (SAS)
• Required advanced Microsoft Excel
• Required advanced Microsoft Access
• Preferred intermediate knowledge of PC and UNIX environments
• Preferred intermediate MS SQL
• Preferred intermediate may require knowledge of one or more of the following: SQL, Crystal, Diamond, Cognos, CRMS, Sidewinder
• Managing data quality through proactive data profiling, measurement, monitoring, conducting analysis to identify root cause, and prioritize the resolution of data quality issues
• Participating in the data integration process: requirements analysis and definition, documentation of functional specification, building of test cases and assistance in the definition of operational procedures
• Identify key issues and risks that exist in the current data and implement centralized data quality rules and monitoring processes that are applicable to the overall Bank
• Lead the management of data quality issues from identification, analysis, root cause, prioritization and planning of issue remediation, which includes
• Conducting research and analysis of data quality issues through performing data profiling and database queries
• Leading the assessment and root cause analysis of data quality issues with the appropriate data stewards
• Create, test and validate business rules and governance logic repository and ensure it’s kept up to date
• Contribute to development of data quality methodology and advocate adoption of best practices
• Communicate data quality issues to stakeholders and data stewards in order to drive data quality improvement actions by
• Developing and delivering a data quality reports to key stakeholders focused on highlighting data quality issues and related data quality improvement initiatives
• Develop and maintain a data quality dashboard to measure completeness, accuracy and timeliness of key metrics used in management and regulatory reporting
• Liaise with the appropriate owners of business requirements, data sources and/or project managers to track the planned resolution of data quality issues
• Participate in the operational implementation of data quality processand procedures by
• Assisting in the development of training materials, the creation of job aids and workflows, the development of conversion and implementation strategies and post-implementation support
• Supporting and continuously improving on-going projects and operations by providing ad hoc reporting, monitoring efficiency/effectiveness of reporting, soliciting feedback, and assessing procedures
• Contribute to the overall development of the Enterprise Data Management team in order to build and deliver results to the Bank, by
• Acting as a subject matter expert, on behalf of EDM, to sponsor projects to ensure that processes meet data policies, and procedures and best practices
• Understanding the end to end flow of data in order to support and or provide subject matter expertise on projects and EDM
• 3 to 5 years experience as business, data or system analyst, preferably experience with data related applications and support
• Proficiency with languages and tools: SQL, VBA and Advanced Microsoft Excel, experience with IBM's Information Infosphere Suite would be an asset
• Strong troubleshooting and problem solving skills, have vision and innovative approach to solutioning business logics/design and ability to convey ideas to others
• Flexible to adapt to a dynamic work environment, make quick and sound decisions under pressure
• Able to lead and guide discussions internally and externally for securing stakeholder sign-off, finalizing business logic decisions, and problem resolutions
• Proactive team Player, results-oriented, customer-focused and attentive to detail
• Ensures impartial consideration of all information in developing decision alternatives. Interprets internal and external data for decision making
• Ensures analysis and studies are performed as requested. Develops methodology and processes to set priorities for project scheduling. Monitors implementation
• Develops, designs, plans, facilitates, and coordinates use of management decision-making tools, monitoring tools, decision support models and work process analysis in operations and improvements
• Communicates effectively through written reports, graphical representations, and oral presentations to leadership
• Recommends process to conduct, analyze, and uncover root causes to issues. Applies knowledge of findings to solve problems
• Leads teams through problem assessment phase to implementation of solutions. Facilitates meetings as needed
• Collaborates with other analysts to ensure integration and alignment
• Provides education/training to other analysts of process improvement. Mentors and coaches other analysts
• Acts as a role model for teamwork among the other analysts. Promotes strong relationships, trusts, morale and cooperation among team members
• Minimum five (5) years of operations analyst or related experience
• Project management/project lead experience
• Health care operations experience
• Planning experience in managed care organization
• Knowledge of Quality Management principles, processes and tools
• Ability to conceptualize processes across entire organization
• Quantitative modeling techniques
• PeopleSoft Campus Solutions and Human Resources modules
• PeopleSoft Architecture
• PeopleSoft and Integrations using QBUs, integration broker or other integration tools
• PeopleSoft Security and Security Implementation
• PeopleSoft HR tables
• Write SQL queries to provide information about PeopleSoft security, role or account related information
• Determine relational database tables information and structure and query databases with SQL
• Experience with Workday Security and workflows
• Evidence of ability to work independently
• Analyzing different solutions and recommend a course of action
• Gather, document and implement requirements of a business process with technology
• Leading teams and projects
• Identity management and implementing identity management security solutions
• The ASU implementation of PeopleSoft CS and HCM; Campus Community processes; computer accounts processes; identity management and experience implementing identity management security solutions
• Evidence of effective verbal and written communication skills
• Cover letter
• Three professional references (names, addresses and phone numbers)
• Bachelors degree with at least 5 years of experience in financial reporting, analysis and administration; extremely detail oriented with the ability to recognize and investigate anomalies; ability to understand complex business processes and the inter-relatedness of financial operating data across Support Services; competence in queries and working with financial systems at UMHS (Business Intelligence, Peoplesoft, and other departmental software programs); demonstrated ability to produce visually understandable data using a common software; sound organizational skills and the ability to successfully multi-task; excellent communication and collaboration skills; able to work with numeric data, manipulate data representations and visualizations, and translate financial reports into meaningful operational information; competence in interpreting and representing financial data; demonstrated strong interpersonal skills with proven ability to coordinate
• In partnership with departmental leadership, create and enforce policies for effective financial management for better decision support. As a knowledge expert, advocate for techniques for quality data collection to ensure adequacy, accuracy of data. Troubleshoot variances and provide recommended solutions
• Establish standards and business processes for reporting including template design, visualization, data models, and queries appropriate to support service departments and the budget, planning and management functions
• Create or contribute to a dashboard reporting system for departmental and financial reporting groups
• In partnership with financial systems and information technology personnel, promote and develop effective change management processes in order to ensure all stakeholders have a voice in financial data quality and use
• As part of the Support Services team, devise and implement efficient and secure procedures for financial processes and results analysis with attention to all users of the reports. Perform regular and ad hoc statistical analyses related to a wide range of functions and activities. Compile, analyze and present information about the departments using data related to human resources, payroll, budgets, finances, and patient census
• Independently resolve and document complex problems to meet business needs
• Provide guidance, mentoring, and training to junior technical business analysts and coops
• Provide on-going support to our clients and production applications
• Experience in all phases of the application development life cycle. Candidate must have a very good understanding of current IT practices and software development methodologies such as RUP, Scrum, Agile as well as system specifications and testing methodologies
• Good knowledge of financial instruments, including market conventions and valuation methods, end-to-end workflows among the front, middle, and back offices, within at least one financial market area (e. g. equities, commodities, trading) and a good knowledge of at least one other financial market area
• Experience with PL/SQL, UNIX, PHP, HTML and Visual Basic is a definite asset
• Knowledge of CRM2 and IIROC reporting requirementsExperience working with portfolio management and/or trading systems
• Healthcare experience in a plus
• Experience working with claims in a plus
• Experience with SQL based queries
• Ability to read/write SQL queries
• Experience with inventory management
• Desire to lead by example and mentor less experienced team members
• Business analyst would be the single point of contact for gathering project requirements with business team and coordinating with the client BPM development team
• A great leadership opportunity, as the person would be leading the transition from a business managed application to a fully IT supported application
• At least 5 years of BA experience
• Experience working in a global team
• Experience in creating requirements documents
• Working with system methodologies
• Understanding of Agile development
• Minimum 5 years IT experience
• Experience in working with PD Business Partners
• Prior experience working at client
• Experience with BPM
• Work well with others and team members
• Excellent communication (written and oral) presentation skills
• B.S. Computer Science or other technical degree

Business Analyst / Senior Engineer Resume Examples & Samples

• Excellent interpersonal & communication skills required
• Self motivated & must keep current with industry trends and be able to identify future disruptive technologies that have the potential to impact our businesses
• Must be agile and flexible in approach
• A free thinker who can bring new ideas to the table & not only being able to discuss new theories & ideas
• A leader with ideas and vision for future work
• Drives creative and effective problem solving and decision making to an appropriate resolution at multiple levels of management
• Supports and offers input to the strategic direction of business
• Proactively seeks input from cross-functional team members and clients to understand project needs and contingencies
• Communicates effectively to ensure line of sight for all key project stakeholders
• Recognizes and works through resistance and setbacks with support and advice from senior team members
• Proactively addresses customer issues and concerns with tact and diplomacy
• Effective interpersonal skills in one-on-one situations and groups with all levels of personnel
• Ability to work independently while maintaining an organized and systematic approach to task completion
• Demonstrates ownership and responsibility for what has been committed and is able to leverage any and all resources at his/her disposal

Digital Channel Business Analyst, Senior Resume Examples & Samples

• Self-motivated individual with a “Get it done” approach
• High energy with a ‘take charge’ and ‘make it happen’’ attitude
• Must be customer focused to understand and appropriately respond to customers' business needs
• Available for on call support 24x7
• Possess a strong sense of ownership for achieving results
• Prior experience working in a dynamic, fast-paced environment
• Team Player
• Must love solving complex problems
• Passionate and inquisitive approach to the technology driven world
• Demonstrated critical thinking skills, ability to accurately analyze information and make sound decisions
• Ability to independently drive solutions while working with multiple teams
• Experience in verification and validation
• Facilitate conversations that will result in the creation of Use Cases, Requirements, Functional Design, and Technical Design
• Work with QA and business partners to create test documents that provide appropriate coverage to ensure quality products are delivered
• Experience in interacting and coordinating with vendors
• Bachelor's Degree or an equivalent combination of education, training, and experience
• Retail Banking domain knowledge
• Basic understanding of Web services (soap and rest)
• Ability to understand our digital business and create end to end business scenarios for QA testing
• Expertise in test case creation
• Skilled in establishing and maintaining a high level of client trust and confidence
• Advanced Microsoft Excel, Word and PowerPoint skills
• Passion for solving complex problems
• Ability to work independently under pressure
• Ability to manage project duties, balance workload and meet internal/external deadlines
• Should have knowledge of basic UNIX commands
• Serves as the product owner for selected IT HCM product(s), and serves as the main liaison with the business on the future of the product and its application in the business
• Develops product roadmaps, ensuring they are aligned with current and future business needs
• Develops comprehensive business cases supporting process and technology investments that enable realization of client objectives
• Defines and leads business process/technology improvements that may affect multiple areas
• Facilitates business critical end user training of delivered solutions
• Plans for the change management required to implement the project, assembling necessary resources
• Captures demand for IT services within a function and manages the demand through the governance process
• Manages the definition and roadmap of IT solutions to support a global capability on behalf of business partner organizations
• Bachelor’s Degree in Computer Science or related technical field
• At least six years of functional experience in technology support or related field with the emphasis of HR applications such as Oracle HCM (HR, PAY,OTL, OAB, Taleo), SAP Success Factor HCM (Goals, Appraisals, Compensation, Succession Planning) or MS .net technology based HR software
• Has demonstrated an expert understanding of business processes as it relates to HR areas of IT
• Eight years of functional experience in a technology support or related field with the emphasis of HR applications such as Oracle HCM (HR, PAY,OTL, OAB, Taleo), SAP Success Factor HCM (Goals, Appraisals, Compensation, Succession Planning) or MS .net technology based HR software
• Expert understanding of industry and business process trends

Business Analyst, / Senior Resume Examples & Samples

• This position can be filled at a level II or Senior depending on candidate experience
• Applications will be accepted until a qualified pool of candidates is received
• Builds and maintains business systems through a system development life cycle (SDLC)
• Following general instructions from manager, team lead, or more experienced business analysts, ensures systems are operating as designed, evaluates requests for changes to the system, provides routine system maintenance, documents system processes and procedures, suggest system improvements, and makes daily decisions involving direct application of technical knowledge to system issues
• Typically works on moderately complex and smaller, less defined system projects to assess and refine user requirements and specifications, formulate solutions, develop test plans, conduct testing, and implement systems and system improvements
• Articulates customer and technology requirements into structured documents and communications with customers and IT specialists such that the requirements from the customer and from IT can clearly be understood by the other
• Assists business relationship employees in communicating business system initiatives and improvements
• Contributes to development of business cases for improving and/or developing systems
• Maintains relationships with other IT areas. May manage relationships with outside vendors
• On occasion, may provide guidance to less experienced business analysts
• Establishes standard procedures to ensure business systems are executed at an acceptable level of quality. Develops and monitors the use of system controls (i.e., system uptime, batches, reports, queries), and supports end users in developing reports and/or database queries
• Handles simple to moderately complex inquiries regarding the technical aspects of business systems by providing assistance to and coordinating work with IT staff and other business units
• Analyzes possible solutions using standard procedures to provide functional and end-user support including end-user assistance, system maintenance, and troubleshooting
• Assists in developing and rolling out system application training for technical, departmental and end users. May provide training to individuals on smaller, less complex systems
• Maintains system documentation that supports system initiatives through manuals, lesson plans and procedures. May provide guidance to less experienced business analysts to update the documentation. Documents procedures and maintains corporate compliance with mandated regulations by participating in and in some cases may own the development, review and update of appropriate policies, procedures, and standards (e.g., SOX compliance)
• Level II: This position requires a four year degree from an accredited college or university, with emphasis in business administration, information systems, or related area and three years of related experience; in the absence of a degree seven years of related experience is required
• Senior level:This position requires a four year degree from an accredited college or university, with emphasis in business administration, information systems, or related area and five years of related experience; in the absence of a degree nine years of related experience is required
• Demonstrated ability to lead a project team to the successful conclusion of simple technology initiatives preferred
• Demonstrated ability with database query tools (i.e., SQL), automating testing tools (i.e., Winrunner, SQA), workflow diagramming, and reporting and retention tools (i.e., Vista, SAR, Crystal Reports, Infomaker) preferred
• Experience with Unifier (Skire) (or similar software) and BI Publisher preferred
• Demonstrated ability to work with and maintain highly confidential information
• Strong organizational skills. Ability to work effectively when multiple priorities and timelines exist
• Ability to work in a diverse work environment
• NOTE: All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check
• Manage and oversee all stakeholders involved in the implementation of changes for the customer (e.g., policy, procedure, process, technology, training, and communication). Ensures transformations and enhancements are delivered in a timely manner, communicated consistently, and are monitored to ensure anticipated benefits are realized
• Prepare high level briefings for management
• Advise management in planning and assessing complex strategic plans and initiatives
• Lead internal process improvement initiatives. Provide feedback on processes by offering suggestions
• Mentor and may supervise more junior staff
• In conjunction with the communications department, keeps websites, emails, and FAQs up-to-date in order to interpret rules and procedures for usage of systems. To that end, originates initial drafts of technical specifications, user manuals, and will be responsible for technical input or review of Notices to Members that address system related topics
• Maintains list of business contacts and primary and secondary technical contacts for system-related questions, including working with FINRA Operations to ensure accuracy of contact lists and coordinating system upgrades, outage notifications and resolutions
• Prepare for industry presentations (vendor meetings and industry notices); industry committees; and, meetings with industry professionals
• Reviews quality and content of participant specifications and web-sites to insure accuracy and compliance with FINRA rules and technical requirements. Responds to client inquiries regarding data and interface related issues
• Manages data requirements across FINRA divisions including: Technology, Market Regulation, Member Regulation and OGC
• Answers general inquiries regarding rules and requirements of Transparency Services products including ADF, TRF, OTC Equities and TRACE
• BA/BS in Finance or Business
• Eight+ years of experience in the fixed income and/or equities industry. Hands-on system experience with fixed income and/or equity OMS or trade reporting systems
• Demonstrated experience documenting solutions for complex business and data intensive systems
• Proficient at technical business writing, including functional requirement specifications, workflows, use-cases and other documentation methodologies

QI Business Analyst, Senior Resume Examples & Samples

• Administers and supports market oversight meetings and ensure appropriate follow up is completed
• Responsible for training new associates
• Develops market oversight meeting decks, compiling information from all necessary reports
• Pursues methods to ensure receipt of data required for trending and reporting of various QI work plan metrics, performs adequate data/barrier analysis, develops improvement recommendations, and deploys actions as approved
• Monitors and tracks market progress on market specific activities and conducts the appropriate follow up needed to ensure status updates are complete and accurate
• Required 3+ years of experience in Quality Improvement or Business Analysis
• Required 5+ years of experience in a healthcare delivery organization such as a MCO or a hospital environment
• Advanced Demonstrated interpersonal/verbal communication skills
• Advanced Ability to multi-task
• Advanced Ability to effectively present information and respond to questions from families, members, and providers
• Advanced Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Advanced Demonstrated time management and priority setting skills
• Advanced Ability to implement process improvements
• Required Intermediate Healthcare Management Systems (Generic)
• Provide financial analysis and budget preparation for the service center
• Provide long-range forecasting using Workforce Management system
• Provide analysis to ensure the service center is providing our customers with the best service at the lowest cost
• Analyze and recommend process improvement: supports continuous improvement through both technical innovation and process improvements to automate complex tasks and minimize manual work
• Assist with system implementations, upgrades and enhancements: coordinates system setup, changes and configuration with software vendors, IT, and Resource Planning, as applicable. Manages and troubleshoots implementation issues. Supports projects with analysis, coordination and communication
• Provide vendor & interface management: builds relationships with vendors that ensure service performance and continuous improvements in processes. Manages new and existing interfaces and data transfers to and from internal and external systems
• Provide reporting & analytics: Envisions, creates and delivers high quality, easy to use reports, as needed. Creates and maintains Service Center dashboard information that summarizes, analyzes and reports key business metrics
• Provides data maintenance, audits & production support: uses understanding of system setup, interdependencies, and data flow to track data, system, and interface issues; coordinates issues resolution with software vendor or internal team members in timely manner; tests and implements resolutions. Maintains system tables and creates reports from multiple data sources. Develops procedures for regular maintenance and audits. Routinely reviews processes for continuous improvement opportunities
• Demonstrates thorough knowledge of MS Excel and MS Access
• Demonstrates ability to learn new tools, techniques and skills
• Demonstrates ability to manage multiple and competing priorities
• Demonstrates ability to meet goals and deadlines
• Demonstrates strong attention to detail
• Demonstrates ability to create reports and other tools with a focus on ease of use and end-user experience
• Demonstrates excellent verbal and written communication skills
• Demonstrates excellent interpersonal skills
• Demonstrates excellent organizational skills
• Advanced knowledge of MS Access to include database implementation, database import/export, and report/queries implementation
• In depth knowledge and use of call center ACD products, InContact, as well as Aspect Workforce Management
• Facilitate discussions with business groups to help stakeholders define their needs and translate these needs into quantifiable business requirements. Defines current (As-Is) and future (To-Be) scenarios (processes, models, use cases, user stories, plans, and solutions). Build consensus among stakeholders to validate and finalize the requirements
• Identify and analyze simple to complex business processes that require change/improvement; effectively extract and document both system-agnostic and functional business requirements; review and present requirements and designs to development team and business to ensure alignment of design activities with project goals
• Serve as technical lead to ensure all design questions are answered; incorporate appropriate feedback into design iterations; provide technical design guidance and mentor developers on moderately complex items
• Serve as a liaison between business groups and IT development to clarify requirements, review recommendations, and answer questions
• Work with IT development team to ensure requirements are properly translated into technical specifications that meet the business needs. Assist IT development team through design, code, test, and deploy to ensure any issues are resolved
• Work with QA team to develop and refine a master test plan that traces business requirements throughout the SDLC; provide assistance to business for creation of user stories and test cases as needed
• Work with Project/Program Manager to ensure all project communications are properly executed
• Act as a change agent to help ensure that the newly implemented system/process enhances the success of the project and increase the project’s chance of meeting the business needs
• Understands SDLC and Agile Methodologies. While working on a project, should be able to communicate status of deliverables and timelines to interested parties proactively. Should be able to document issues thoroughly, maintain current status, and escalate issues appropriately
• Able to perform gap analysis of requirements against out-of-the-box application/system functionality and suggest best practices solutions. Consult with Technical Architects, Fellows, and/or Principals within the organization and incorporate feedback into design deliverables
• Able to develop and present findings for iterative prototypes, proof of concepts, and case studies
• Will be able to do some level of Salesforce configurations
• Facilitate weekly or monthly meetings with business groups and development team on status updates, issues, solutions etc
• Able to independently manage small projects as needed
• Bachelor's MIS, CS, Math or related
• Ten (10) years’ experience directly related to programmatic functions of which seven (7) related to the implementation and maintenance of management information systems and or software intensive systems. Education Requirement identified above can be used as contributing part of the general experience. PMP certification can be used as contributing part of the general experience
• Shall have, within the general experience requirement, five (5) years specialized experience that includes: complete project development from inception to deployment, demonstrated ability to manage multi-task information systems development projects, and experience working within a PMO/CDA/IPT construct with emphasis on the functions they are qualifying as a SME. Specific experience may have been gained concurrently with General Experience
• Must possess an active Secret clearance

IT Business Analyst Senior User Experience Resume Examples & Samples

• Associates degree required preferably in Computer Science. Bachelor’s degree preferred
• 5+ years of experience in Information Technology roles
• 3+ years of hands-on project experience in the design, configuration/development and delivery of mobile solutions
• Strong graphic design skills, with a good understanding of typography, intuitive layouts and palate development
• Excellent understanding of user-experience design for mobile and the web, technology trends, demonstrable design skills, and ability to show relevant work
• Proven ability to define solution strategies, build business cases, analyze systems requirements, develop process maps and swim lanes, design and prototype solutions, define testing requirements and support procedures, and implement practical solutions
• Knowledge and expertise in the delivery of solutions using the agile method of the Software Development Life Cycle (SDLC)
• Understanding of enabling components: security, infrastructure, mobile device management (MDM), application development environments (MADPs), user experience for mobile and operations support
• General knowledge of enterprise IT architectures, web services, and business processes
• Knowledge of developing within the .NET framework using UWP
• Bachelor’s degree in human-computer interaction or related user experience field a plus
• Ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding
• Strong interpersonal and teamwork skills
• Ability to work with employees at all levels of the organization
• Excellent teamwork and collaboration skills
• Troubleshoot production issues in the PeopleSoft Human Capital Management system. Research solutions, create necessary specifications, test and implement solutions
• Act as a liaison between Human Resources, University technology teams, other administrative departments, and outside clients and vendors
• Manage system enhancements related to employee benefits, including design, configuration, and testing
• Participate on cross-functional teams to address business process or systems issues
• Participate in planning and implementation of system modifications and upgrades
• Lead configuration and testing of the annual benefits open enrollment
• Analyze user needs and communicate needs to technical teams
• Monitor the efficiency and effectiveness of operations and assess compliance with best practices and defined standards
• Create and maintain reference guides as a means of documenting business processes and procedures
• Oversee projects from start to finish, which includes facilitating work groups, documenting progress, and training functional users
• Perform miscellaneous transactional data entry and other duties as assigned or required to meet unit and University goals and objectives
• Experience with PeopleSoft HCM 9.2
• Experience in a higher education setting
• Knowledge of employee benefits and basic benefit plan design

Technical Business Analyst, Senior Associate Resume Examples & Samples

• Develop, maintain and deploy data extraction processes that conform to individual EAB product file specifications
• Troubleshoot technical and non-technical challenges
• Facilitating problem solving
• Ability to be able to meet deadlines and work in a fast paced work environment
• Experience in all of the following
• Experience working in a fast paced, start-up environment
• Experience working with a software-as-a-service application

Business Analyst / Senior Analyst Resume Examples & Samples

• 5-7 years of relevant experience as a Senior Business Analyst role
• 5+ years’ experience in a SDLC environment
• Expert level understanding of business functional areas and management issues as well as the IT organizations systems and capabilities
• Working toward relevant industry certification (e.g. CEng, CITP, TOGAF, IIBA, ISEB diploma) desirable but not essential as part of career progression
• This position has a career path which provides for promotional opportunities within and across the bands as an employee develops and evolves in the position; gaining experience, expertise and acquiring and applying technical skills. The selected candidate will move laterally at their same band and market reference point. This applies to candidates moving within the same career path (e.g., analyst, supervisor, engineer) or to a different career path (e.g., analyst to engineer, supervisor to analyst). The selected candidate will have an opportunity to be promoted within the career path only during the annual salary planning review and will not be eligible for a promotion at the time of accepting this position
• Project team leadership experience
• Experience in using analytical and problem solving skills
• Minimum 4 years of experience in business systems analysis with PeopleSoft HCM 9.0 or greater preferred
• Experience in Human Resources/Payroll Systems in a Higher Education environment
• Experience writing functional specifications for system modifications
• Experience with relational databases and tables structures, preferably PeopleSoft HCM
• Experience in designing and testing integrations with Workday Financial system preferred
• Evidence of PMP certification preferred
• Evidence of Lean Six Sigma certification preferred
• Experience creating test plans, planning and conducting Unit and System testing and coordinating User Acceptance testing Experience with PTF test automation a plus
• Experience with SQL and proficient in writing advanced queries, preferably PeopleSoft HCM
• Demonstrated knowledge of software development life cycle (SDLC) methodologies
• Experience in using Microsoft Office Suite skills including Access and Visio
• Experience in communicating with all levels within the organization
• Identifying and documenting Business Requirements
• Minimum 3 - 6years IT experience in Investment Management/Investment Banking domain
• At least 4 years of proven experience as a Business Analyst
• Exposure to structured software development methodology (preferably Agile or Iterative development)
• Must possess working knowledge of database technologies to query standard databases like Oracle
• Experience of working with BI / reporting tools like OBI, QlikView or Tableau
• Experience of working in data analytics projects
• Strong customer awareness with ability to manage customer expectations
• Flexible and positive attitude, openness to change
• Self-motivation is essential, should demonstrate commitment to high quality solution
• Display a flexible attitude, be able to thrive in an ever-changing environment
• Bachelor's degree in Accounting, Finance, Statistics, Business or any related field; MBA preferred
• Possess between 3-5 years operations management experience
• Must have at least 4-5 years of (proven) experience in a similar role - executive/ management reporting and performance analytics, business analysis, converting and presenting data to an executive level audience to enable decision making. Preferably for a global organization
• Advanced problem solving and critical thinking skills with a strong orientation to detail
• Prior leadership and people management experience
• Expert knowledge and skills in MS Office - Word, PowerPoint and Excel (in its full capability)
• Preferred : Experience in project related roles within the financial services industry
• Current projects e.g. metrics and reporting
• Employee Suggestion Program
• Potential future concepts or ideas
• Process re-engineering experience
• Lean / Six Sigma certification or training
• Domain experience – Know Your Customer (KYC)
• Typically possesses experience with reporting
• Typically possesses experience with analytics and dashboards
• 5 years of directly related experience in Business Analysis
• Knowledge of data management
• Education:Bachelor’s degree in Accounting, Business or IT related field or equivalent combination of education and experience
• Preferred Work Experience: Familiarity with Georgia Tech and/or Higher Education environment
• Preferred Skills:Understanding of databases/data marts/data warehouses and complex SQL and Oracle PL/SQL. Familiarity with Banner Student, PeopleSoft HCM and/or PeopleSoft Financials
• Manage multiple small projects and/or lead specific sections of large projects to implement technical solutions to business problems
• Leads in the systems implementation process by defining system enhancements, developing test strategies and test cases, performing testing, developing conversion and implementation strategies, verifying conversion, providing user documentation and providing post-implementation support
• Provide business support to all units globally, including new and existing portfolios, ad hoc queries and MIS, and assisting with the design and implementation of systems enhancements. This is made more challenging due to differences in time zones and the variation in the business lines. The incumbent is responsible for ensuring that management is kept informed and that problems and issues are escalated appropriately
• Bachelors in Engineering / MBA
• Min 3-5 years working experience in related field (Supply Chain, Quality domain etc.)
• Develop automated reporting and dashboarding tools to streamline the quality processes within Lam Global Operations, including: driving requirements with key stakeholders, development/implementation, data validation, end-user training and documentation
• Creation of analytics to support quality improvement initiatives
• Maintain and report weekly KPI’s
• Provide root cause for falling below requirement and provide corrective action
• Experience of reporting tools – QlikSense /Qlikview
• Experience in quering data – SQL
• Knowledge in performing Root cause analysis and Corrective actions
• Must have good written and oral communication skills
• Project management experience is beneficial
• Knowledge of Six Sigma processes, statistics or quality systems experience
• Experience in creating reports in Quality domain
• SAP ECC Experience
• Analyzing large amounts of data and converting it into concise and understandable reports
• Leveraging internal systems and data to perform analyses and answer questions
• Presenting findings to management and make recommendations for courses of action
• Developing, reviewing and analyzing reports
• Working closely with subject matter experts to understand and interpret data
• Ensuring the integrity of data through quality control and data validation measures
• Assisting in the creation of data infrastructure, new data fields and categories
• Current and progressive healthcare industry experience in both provider and payer domains
• Domain expertise in HIPAA, EDI Standards and served as Subject Matter Expert in Healthcare Claim Processing with focus on EDI
• Detailed understanding and good working knowledge of X12 formatted Healthcare Claims and NCPDP formatted Retail Pharmacy Claims
• Demonstrated experience with understanding and experience with past and recent Healthcare mandates: NPI, HITECH, 5010/D.0, ICD-10, HPID, and the Patient Protection and Affordable Care Act
• EDI/Healthcare industry innovation, tools and experience in such areas as Real-time and Batch EDI, Electronic Payments and Remittance Standardization and more
• Experience of representing companies in industry groups such as ASC X12, Workgroup for Electronic Data Interchange (WEDI), National Council for Prescription Drug Programs (NCPDP), Council for Affordable Quality Healthcare (CAQH), National Automated Clearinghouse (NACHA) and Health Information and Management Systems Society (HIMSS)
• Must have an understanding of current information technology with an ability to conceptualize EDI solutions to mandates and business problems in the most effective and cost efficient manner,
• Ability to conducts gap analyses, draft business and system impact analyses and integrate solutions across multiple functional and technical environments
• Attention to detail, draft and deliver presentations at all levels of the organization
• Ability to work independently with minimal supervision and possess excellent time management skills
• Experience with migration of EDI applications from legacy to open systems environment is preferred
• Experience with CMMI, AGILE/SCRUM and other process methodologies is a plus
• Work with internal and external customers to elicit requirements, define requirement definition, and work with trading partners
• This is a high visibility role requiring high energy and liaising due to the constant interaction with internal Healthcare Advisory Group, Subject Matter Experts, and internal and external customers
• Some travel is required depending on the customer requirements
• Performs analyses of the business goals, objectives and needs of the general business environment for appropriate FIS segment, division, group or line of business
• Identifies and implements best practices and suggests how to improve current practices
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

Business Analyst Senior Hybris Functional Analyst Resume Examples & Samples

• Should be proficient in Business knowledge, Business Change Management, Functional Architecture Design & Project Financials, KPI´s & Reporting
• Should have progressing skills on Software Engineering & Architecture Knowledge
• Should have baseline in Testing
• Should have baseline skills in Functional Architecture Design and Architecture Knowledge

Business Analyst, / Senior Business Analyst Resume Examples & Samples

• Works on problems or projects of limited scope under general supervision. Exercises sound judgment within defined procedures and practices. Receives general instructions in all work performed. Analytical assignments typically vary and may include preparing recurring reports, budget monitoring and analysis, customer services reports and other department analytical needs
• Analyzes problems with appropriate logic and fact finding; identifies irregularities or issues in work activities before major problems appear; organizes data and information in a manner that effectively communicates issues and underlying cause/effect relationships. Performs intermediate level research and analysis and develops sound recommendations. Proactively identifies process improvement opportunities and brings them to management’s attention
• Strong teamwork and customer service orientation. Draws on experience to resolve moderately complex issues. Adheres to team guidelines and fulfills own responsibilities to accomplish team goals. Engages with team and all levels of management to collaboratively accomplish goals. Engages other stakeholders in collecting feedback and input to complete work activities
• Identifies critical activities and adjust priorities to prevent irrelevant issues and distractions from inhibiting completion of assignments. Prioritizes work assignment to ensure the most important work is completed first; coordinates work with others in group projects to support overall work plans and schedules. Brings competing priorities or issues to management’s attention for resolution
• Where applicable, provides support for production systems, such as: maintaining daily processes, identifying problems, proposing alternatives, and providing business application releases and customer testing
• Under general supervision, produces written products that are clear and concise, grammatically correct and in a tone and format befitting the message, audience and objective of the writer. Verbally expresses thoughts and opinions to others in a clear and concise manner
• Department Knowledge (processes, procedures, operations, etc.)
• Proficiency in Excel, Access, Word and PowerPoint
• Advanced working knowledge of ACH & Check 21 business lines
• Ability to multitask and prioritize assignments while working in high paced environment
• Strong communication skills (verbal and written)
• Experience with customer delivery channels: FedLine Web, FedLine Advantage, FedLine Command, Axway FedLine, and DirectConnect
• Schedule knowledge sharing sessions with application teams to facilitate APAC-wide application knowledge awareness
• Facilitate Engineering Excellence workshops hosted by the ACFI team
• Outstanding Presentation and Diagram creation skills
• Capable of managing and driving multiple initiatives from various stages of inception through to completion
• Working knowledge of Citi Project Management and TTS architecture governance processes with experience on tools such as CSI, Archer and PTS
• Experience using MS Office (MS Word, MS PowerPoint, MS Excel) MS Project and MS Visio
• Project schedule development and tracking, including Issue and Risk monitoring
• Familiar with regulatory requirements, such as OCC COB Volume Testing, MAS 644 and the MAS audit
• Knowledge of TTS Domains, critical applications, key interfaces of TTS applications and product process flows
• Project Management certifications such as PRINCE2 or PMP
• Experience with Microsoft Office Suite, including producing complex and imbedded graphs and creating interoperability between program products to produce briefing materials, presentations, and point papers, as tasked by the platform requirements officer
• Experience with working on a military staff, including Army and budgetary or programming
• Knowledge of Army munitions programs missions and Marine Corps ammunition programs, budgets, and execution
• Knowledge of DoD acquisition and lifecycle management policies and procedures, including DoD 5000 series and service–specific guidance
• Knowledge of the principles and practices of program management
• Ability to provide advice to senior Marine Corps, Army, and DoD leadership
• Ability to research, analyze, and evaluate information
• Ability to maintain effective working relationships with other employees
• Secret clearance
• MA or MS degree in Business or Project Management
• Bachelors Degree (Computer Science or similar) & 4-6 years of related experience or 8-10 years in lieu of degree
• Configuration Management experience
• Experience as a member of a development or application delivery team
• Experience in gathering, developing and managing requirements for web applications
• Experience in developing mobile application requirements
• Understanding of MS SQL Server
• Understanding of object oriented principles
• Understanding of .NET programming frameworks
• Written and verbal communication, including technical writing skills
• Understanding of systems engineering concepts
• Business process engineering and organizational development and change management related to IT systems
• Ability to conduct cost/benefit analysis and build vs buy decisions
• Technical Leadership
• Requirements - Eliciting, Organizing, Translating and Simplifying, Managing, Communicating, Analysis, Planning and Monitoring
• Effective communication with customers
• High-level of professionalism
• Proficient with MS Office Suite, Outlook, Excel and PowerPoint
• Create, update and maintain business process procedures
• Meets with segment managers or SME's to understand current department processes and create new procedure or update existing documentation
• Create monthly process to review current procedures with business users and validate content is accurate and/or make any necessary changes
• Maintain the Business Banking website and make updates via Sitecore and/or Sharepoint, maintain content inventory and review quarterly to ensure content is current
• Develop quarterly website content review to ensure content is accurate and web links direct users to appropriate website location(s)
• Review procedures for accuracy, clarity and purpose for intended audience
• Bachelor's degree or the equivalent of an additional 4 years' combination of education and procedure development/ documentation for a line of business
• 5-7 years' experience of developing/documenting procedures for business segment preferably in a business lending environment
• Experience updating procedures in a quick turnaround environment
• Experience in Velocity
• Business Banking knowledge
• Experience with Sharepoint and Sitecore or similar content management system
• Experience in MS Word, Excel
• Ability to work in a fast paced environment with attention to detail
• Demonstrated ability to convey ideas verbally and/or in writing with a clear, concise and organized method and be appropriate for intended audience
• Proficiency in managing multiple priorities and ability to re-prioritize as appropriate
• Knowledge of FIS' products and services (Loyalty preferred)
• Proficiency in industry-standard process methodologies
• Is resourceful and proactive in gathering information and sharing ideas Intermediate professional role
• Combination of Business Analysis and Project Management role where being part of Central(Paris) team, work will revolve around certain existing process improvement/standardisation to be performed or new process implementation across different BNP Paribas regions(Gulf, Europe, APAC)
• Techno Functional Role
• Accounting/financial reporting knowledge
• Systems flows (from Front to accounting) knowledge
• Communication skills
• Dynamic, enthusiastic, client orientated
• Technical skills: MS Office , (Business Object appreciated)
• Post graduate with atleast 1-2 years of post-qualification experience
• Graduate with atleast strong 2-4 years of after graduation experience
• Experience preferred in investment banking environment (Finance/Accounting orientated)
• Defines detailed requirements, analyzes business needs, and validates solutions with the client
• Performs feasibility analysis, scopes project, and recommends alternative solutions, project strategy and deliverable prioritization
• Serves as senior subject matter expert associated with content, processes, and procedures. Develops high level implementation plans
• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results
• Serves as a liaison between technical and functional stakeholders, and project management teams, to help keep initiatives moving forward smoothly and in accordance with project plans
• Participates in multiple key initiatives simultaneously
• Guides and advises less-experienced Business Analysts
• Monitors other Business Analysts in software development methods and processes, and recommends implementation of those methods
• 5 or more years related experience required
• Degree in Computer Science, Finance, Accounting, Business Administration, Insurance or related field preferred
• Minimum of 5 or more years related experience in business analyis, IT project management, insurance, management or related service industry
• Business analysis or project management certifications
• Must be independent, self-motivated, goal and people oriented
• Years of Experience: Minimum 3 years
• Job Experience: Minimum 3-5 years working experience in manufacturing engineering/ obsolescence management/ supply chain / engineering services
• Educational: Business information systems/computer science degree or equivalent
• Work closely with Lam Research program manager and OBPR Team
• Produce and run queries to extract data required to manage the PR/OB operations and report results
• Create and maintain PR/OB dashboards
• Create and maintain automated escalation alerts
• Use the PR/OB data to identify trends and business risk
• Experience of reporting tools, specifically QlikSense with SQL database
• Experience in working with MS Excel & MS Access
• SAP skills strongly recommended
• Knowledge of Bills of Materials/ product structure
• Excellent communication skills (written & verbal)
• Must be able to influence people: Engineering, Supply chain, Product Group
• Knowledge of Engineering Change control process
• Six sigma processes or statistics experience a plus
• Advises and leads in the planning and due diligence for onboarding a new vendor and/or expanding services of an existing vendor for the Business Unit/Department. 15%
• Leads the periodic reviews, due diligence and all lifecycle activities including resolving any assessment issues of an existing Vendor. 15%
• Evaluates data gathered from multiple sources, reconciles differences, and ensures consistent approaches, data interpretation, and results measurements are employed. 15%
• Responsible for effective communication to all business partners and users to ensure that critical strategic decisions are vetted and well thought out while vendor is active. 15%
• Drives business unit relationship manager’s team members to define business needs and manage vendor performance to meet SLAs. 10%
• Responsible for ensuring that vendors dependencies are clearly defined and appropriately communicated in terms of time required to complete. 10%
• Primary liaison with business partners, Third Party Risk Management team, technology and external vendors to coordinate activities. 10%
• May assist coordination and review of audit requests, Internal/external requests for information regarding vendors
• May provide back-office training and support to business units on TPRM application usage and functionality
• Knowledge of disciplined vendor management principles and practices across all disciplines of Contract Management, Performance Management, Financial Management and Relationship Management
• 3-5 years professional working experience in an IT functional analyst role with the Oracle VCP toolset (Demantra Demand Management, Advanced Supply Chain Planning, or Oracle Production Scheduling)
• The ability to partner with business users to help meet their business goals using these tools
• Prior experience working with Oracle R12 EBS modules
• Prior experience working with Oracle Purchasing
• Bachelor’s Degree in Computer Science, Engineering or related discipline
• 2 -4 years of experience in an IT or Business Analyst role
• 2 - 4 years of experience gathering requirements, authoring functional design specifications, and streamlining business processes
• Experience with Oracle Product Lifecycle Management for Process (PLM4P)
• This position can be filled at an Analyst II or Sr. Analyst level depending on candidate experience
• Position can be located at either Cedar Rapids, IA (preferred) or Madison, WI
• This position requires a four year degree from an accredited college or university, with emphasis in business administration, information systems, or related area and three years of related experience
• In the absence of a degree seven years of related experience is required
• Knowledge of electric and gas utility industry, specifically around meter to cash business processes and meter reading technologies
• Demonstrated effective interpersonal, verbal, and written communication skills
• Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management) and ability to work with new technologies
• Envestnet Yodlee offers a PFM integrated Wealth Reconciliation offering
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities
• Detailed level project planning, tracking, issues and risk management, change management, and assistance with creating various documents and monitoring tools along the Program Life Cycle (PLC) and Software Development Life Cycle (SDLC)
• Assisting with creating and monitoring various overall IT programs
• Formatting of proposal documentation, including creation of proposal templates and shell files
• Development of Table of Contents, List of Exhibits, RFP to Proposal Cross-Reference, and other sections of proposal as assigned
• Creating in-house and outsourced Tabs for department documentation
• Creation of Adobe files and burning CDs as necessary
• Proficient use of proposal management software tools adopted by department to troubleshoot software-related issues for proposal staff on all proposal software applications
• Final production of proposals including printing, collating, shredding, packaging, and quality control of printed materials
• Monitor State websites for release of RFPs, RFIs, and amendments
• Assist with arranging off-site and department meetings, including ordering, delivery, and setup of meals, as required
• Assist in maintenance of proposal library and proposal database
• Assist in maintenance of graphics management log
• Assist with development of general graphic designs to enhance technical proposals, including cover designs for proposals, marketing materials, presentations, etc
• Maturity of judgment under pressure/ability to resolve problems without delay and/or to seek managerial intervention
• Flexibility and the ability to operate under stressful, time-sensitive deadlines
• 3-6 Years of IT experience
• High school diploma or equivalence required
• Basic knowledge of publication principles
• Expert knowledge of MS Word, Excel, Visio, and SharePoint
• Proficiency using a PC and associated publications software
• Detail orientation and good organizational skills
• Good customer service orientation
• Interview the users
• Break down the projects in different modules
• Create fiowchart/workflow/ER diagram
• Suggest the technical timeline
• Assign the module to student assistants as appropriate
• Documentation
• Maintenance
• Follow up on each project status to ensure it is on time or determine obstacles

Rohq-cto-business Analyst Senior Manager Resume Examples & Samples

• Manage multiple business analyst teams across different regions supporting the new implementations for the Citi Time Management System application
• Build relationships with key regional and global counterparts and act as a trusted partner to support the agreed book of work for the Citi Time Management System application
• Responsible for the effective management of business and technology stakeholders’ and managing expectations against agreed deliverables ensuring successful delivery of new functionality to the Citi Time Management System application
• Pro-actively attend and respond to compliance, audit and control matters directly impacting the Citi Time Management System application
• Work closely with technology and business partners to ensure risk and compliance issues all are addressed in a timely manner
• Apply subject matter expertise of the Citi Time Management System applications and the understanding of the business needs to address complex functional requirements and provide innovative, relevant and client focused solutions
• Manage and own escalations from business and technology partners and ensure all relevant parties are informed. Responsible for reporting findings and recommending appropriate solutions across the application
• Be a leader and set the tone for highly ethical and moral standards across the Citi Time Management System application Business Analyst teams
• Work closely with the CTO Requirements Management Office to ensure the teams adhere to current business analysis practices
• Work closely with the CTO Requirements Management Office to promote new practices and innovations
• 5 years experience in leading high performing team with a proven track record of working with diverse teams across multiple countries
• Extensive experience in managing new functional implementations for the Citi Time Management System applications
• Knowledge and experience of business analyst steps and practices and has a strong client focus and process awareness
• Proven experience in delivering high quality solutions in a large, highly changable organization often under challenging timelines
• Strong skills in Program/Project Management, interpersonal relationships, negotiation and influencing skill as well as communications skills (written and verbal)
• Willingness to work on a flexible shift schedule to coordinate with the technology team and business partners globally when required
• Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree
• Professional experience working with end-users to meet business needs
• Scripting knowledge, bankcard industry knowledge, understanding data structures, professional experience working with end-users to meet business needs
• Working towards a Certified Business Analysis Professional (CBAP)
• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position
• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise
• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments
• MS Office & Flowcharting - Word, Excel, PowerPoint, Visio. Familiar with several common drawing techniques using Visio or UML
• Facilitates identification of as-is and to-be business processes, ensuring alignment with District and Department policies and procedures and state/federal laws, regulation and code
• Provides consultation to business unit management staff to determine solutions to business problems
• May lead efforts or act as part of a team
• Facilitates Business Case development/ feasibility studies for new initiatives
• Identifies business benefits desired, options to achieve them and associated costs/risks of each
• Elicits and documents Requirements in support of new system implementation or system changes/improvements
• Uses a variety of methods to gather and organize requirements, using judgment to select best methods depending on specific project needs including JAD, use cases, etc
• Assumes a role as liaison between clients and the District's technical development resources
• Configures complex business applications to meet requirements
• Performs analysis to identify options, documents options and related benefits/risks/costs/ trade-offs to inform business decisions
• May use standard query tools to perform data analysis
• Leads or acts as team member in Testing activities, following best practices
• Depending on role, develops test plan and/or test cases and scenarios/scripts
• Conducts testing against plan, records/reports results
• Uses standard query tools to support testing activities
• Helps inform product readiness decisions and provides data analysis for information or corrections
• Develops system Documentation including operational/technical and user-facing documentation, operating procedures, related District policies and procedures and reference materials
• Develops training plans and training materials to support project or operational work. Delivers training, which may include 1:1 coaching, videos, demonstrations, workshops and instructor-led classes
• Performs tier 2-3 support – includes escalated support and implementation of system releases, employing all of above skills as needed to ensure smooth and continually improving operation for District operation
• Designs support plans, schedules and training of other support staff
• Schedules and leads small projects, coordinating technical and business staff
• Develops and manages to all project documentation including Charter, schedule, risks/issues list, budget, communication plan and other required supporting plans in keeping with organizational standards
• Performs related duties consistent with the scope and intent of this position
• Mentors and leads other Business Analysts
• Continues to upgrade skill set
• Weighs the consequences of options before making a decision
• Applies appropriate criteria to situations for the purpose of making decisions
• Displays self-confidence in own judgment
• Focuses in the facts and solutions instead of opinions and problems
• Takes responsibility and action as if the risks (financial or otherwise) are his or her own
• Holds individuals and team accountable for their actions and results
• Initiates action even if outcome is uncertain and is willing to accept the consequences of failure
• Aligns own activities and priorities to meet broader organizational needs
• Demonstrates courage and confidence in his or her own ability
• Makes customers and their needs a primary focus of his/her actions
• Thinks ahead and considers the impact of actions both internally and externally
• Develops trust, credibility and maintains strong relationships with customers
• Goes the extra mile to satisfy customer needs and expectations
• Demonstrates and is described as someone who is intellectually sharp, agile and capable
• Handles concepts and complexity comfortably
• Demonstrates the ability to comfortably shift thinking on a dime
• Business process and data modeling techniques
• Work flow analysis and improvement methodologies
• Relational database concepts and client-server concepts
• Project management
• Understanding concepts of business area supported at an expert level
• PC and other distributed technologies
• Project management, including use of project scheduling tools
• Analyzing and defining user business requirements and restating as design and requirement documents for the technical development staff
• Facilitating multi-department meetings
• Dealing with staff and management at all levels
• Technical configuration as appropriate to system being supported
• Data correction and data transfers
• Complex query writing
• Schema changes as appropriate to system being supported
• Complex problem solving across departments and divisions
• Office productivity tools such as MS Word and Excel
• Lead and facilitate meetings of small groups and project teams, including both technical and non-technical personnel
• Develop and maintain detailed program plans, estimates and schedules
• Analyze and implement improvements to existing manual or automated systems in light of changing business needs and technologies; develop and maintain project schedules
• Work effectively with core users and casual users; develop training materials and train core and casual users
• Show awareness of and honor the cultural and linguistic diversity in the schools and communities
• Support ways to engage families/students from diverse cultures

Systems Business Analyst Senior Resume Examples & Samples

• Planning and Organization
• Develop clear, concise analysis documents, which require proficiency in interviewing skills, workflow analysis, dataflow diagramming, testing, and metadata analysis, etc
• Facilitate the definition of data requirements by working with programmer analysts and users
• Translate and present project concepts into effective visual images which clarify design elements and issues for both business and technical audiences
• Ensure methodology is followed for project; provide meaningful feedback in accordance with departmental standards and guidelines
• Participate in development of requirements analysis, data analysis, test strategy, test plans and test cases
• Review system solutions for adherence to best practices
• Participate in test execution and document results
• Provides coaching and training to more junior Systems Business Analyst
• Lead discussions with business and technical teams as needed as an specialist in data management
• Apply previous project experience to current project challenges
• 5+ years of experience writing technical specifications, preferably at a financial services company
• Skills to handle multiple projects simultaneously
• Full understanding of the business model or the area(s) supported
• Exposure to project work and project planning, as well as project management software
• Interviewing skills
• Written and oral communications skills
• Experience with managing the requirements process for development of a new system
• Experience with facilitating meetings
• Knowledge of information flows and process architecture necessary for implementing solutions
• Knowledge of the SDLC and best practices for refining requirements in each phase
• Possession of excellent analytical skills and solutions-oriented thinking
• Prepares clear and concise client documentation including business requirements
• Provides configuration application to support business requirements and design, assists in developing configuration and implementation plans, creation and maintenance of configuration documentation, operational procedures and guidelines, and identifying and documenting solution problems and recommended resolution, unit testing configuration, implements and manages configuration, reads, writes and interprets detailed functional requirements and technical specifications
• Collaborates with team members to create detailed functional and/or technical specifications
• Uses development specifications to create unit and integrated test cases. Tests enhancements, changes, and/or new functionality to assure the product functions properly and meets the defined business requirements
• Meeting utilization targets, Administrative tasks including timesheets and expenses in accordance with D+H policies
• Customer satisfaction through promptness in responding to calls, emails for assistance, queries
• Establish effective working relationships within the project team, with Technical Services and with clients
• Facilitate requirements workshops/discussions with clients
• Timely and effectively communication within project to manage risk and escalations
• Global Mindset:diversity of thinking, propel innovation, understand regional nuances and subtleties
• Assessing and managing strategic risks:ability to seize opportunities in a complex environment
• Fast, flexible and agile decision-making:streamline, simplify and shorten the decision making process, manage ambiguity well
• Analytical:sound analytical and problem solving skills as well as proven time management skills
• 3+ years of experience as a business analyst on a software development project
• Experience with leading and managing small teams, including organizing and responding to new and changing needs on a software development project and maintaining responsibility for deliverable and work product creation and submission
• Experience with using a IBM Rational Team Concert, Jira, or other agile tools for software development and leading helpdesk or service desk teams and user story development
• Certified Scrum Master (CSM), Project Management Professional (PMP), Certified Business Analyst, IC Agile, and ITIL Foundations Certification
• Act as a mentor for less senior Business Analysts and administrative staff
• Analyze complex clinical / financial data and extract and define relevant information; interpret data for the purpose of determining past clinical / financial performance, and/or to project a future activity
• Develop varied clinical / financial reports and/or graphs of clinical / financial patient data for the purpose of quality, trending, and results analysis
• Identify trends in patient outcomes, utilization, medical quality, and other areas
• Implement and monitor effectiveness of these solutions
• Interpret clinical / financial data and events for Senior Management who must make clinical quality or business decisions
• Investigate variances and derive solutions to variant outcomes results and quality issues
• Manage special projects
• Monitor UPMC Hospital operating performance against regional, national & international benchmarks
• Perform complex, detailed statistical, cost, and clinical / financial analyses, and then explain this analysis to a non-technical audience of both internal and external customers and, at times, senior management
• Periodically perform cost/benefit analysis
• Plan and conduct complex data retrieval techniques and analytical studies to determine trends, profitability, statistical relevance, or costs of business or clinical / financial activities
• Recommend budget changes to clinical operating procedures based upon statistical findings, and advise Senior Management of observed trends or statistical evidence observed in this clinical / financial data
• Bachelors degree in business, mathematics, statistics, health care, management or a related field required
• Masters degree preferred
• 5 years experience in financial and/or medical analysis Or Successful Completion of the FMR Program
• Experience in health care industry preferred, but those with relevant experience in other industries will be considered
• Superior computer skills are a given, with expert knowledge in Access, Excel, and other financial & statistical software packages
• Familiarity to Medipac, Data Warehousing and COGNOS experience would be particularly advantageous
• Person must demonstrate a high degree of professionalism, enthusiasm and initiative on a daily basis
• Will need to manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments, and with external audiences
• Excellent planning, communication, documentation, organizational, analytical, and problem solving abilities
• Advanced mathematical skills. Ability to interpret and summarize results of various analyses in a timely and meaningful way
• Ability to re-engineer processes to positively impact productivity in terms of timeliness and accuracy
• Ability to analyze financial & clinical results and to comprehend forecasting models
• 3 to 5 years of relevant work experience required
• Provides Business/Functional (application) expertise to project teams and other support teams
• Provides assigned supply chain application solutions/configurations that support the Cummins business processes where possible
• Conducts analysis of potential solutions; diagrams and documents solutions
• Identifies gaps in the application functionality and provide solutions
• Analyzes and evaluates applications; provides technical direction and recommendations to improve application utilization
• Understands required integration with other applications - Financials, E-commerce
• Ability to create functional solution design of Interfaces, Conversions, Extensions, Workflow & Integrations
• Leads resolution to gaps that involve multiple systems inconsistencies functionality, globally and regionally
• Assists with cost/benefit analysis when investigating purchase and development decisions
• Provides functional expertise for the assigned applications to all Business Units globally
• Perform and document functional testing of new releases of the assigned applications
• Responsible for application technical functional specifications for assigned projects
• Works with application supplier support and in-house support to fix software bugs and escalated issues
• Develops expertise in emerging application functionality
• Participates in regular project status reviews
• Support the implementation readiness review process
• Participate in the user forums such as OAUG, MSCE etc
• Requires expertise in one stream and awareness in other two Oracle applications streams (Manufacturing, Planning & Finance.)e.g. Basic Mfg. Modules like OM, PO,WIP,BOM & Costing, Basic planning modules like MRP, ASCP and
• Identify and resolve gaps in the application functionality and provides solutions globally and regionally
• Configure assigned applications, using solutions that promote reuse while supporting business processes; be responsible & accountable for functional specifications for assigned projects
• Conduct analysis of potential functional solutions; diagrams and documents solutions; interfaces with relevant stakeholders to troubleshoot non-routine and moderately complex problems and issues
• Bachelor’s degree specializing in Computer Science, Management Information Systems, or related field, or equivalent combination of education and related experience required
• Three to seven years business analysis experience with elicitation, defining scope, creating documentation, and collaborating with technical staff
• Proficient computer skills in programs including, but not limited to: Word, Excel, PowerPoint, Visio, Project, Internet, and e-mail programs
• Strong analytical ability
• Ability to effectively collaborate in a team environment
• Broadened nature of interaction to consult and make sound recommendations. Demonstrated ability to build and maintain solid working relationships and offer strong customer service
• Strong written and verbal communication skills, including strong meeting facilitation skills
• Completion of business analysis training courses and business analysis professional certification preferred
• U.S. Citizenship or lawful permanent resident alien status with at least three or more years of United States residency from the date of legal entry to the United States is required for this position
• Design functional solutions to clients
• Elicit detailed business and system requirements from business owners and stakeholders
• Write and produce detailed functional specifications for others
• Handle user queries regarding system functionality
• Identify common business drivers and requirements at different customers. Communicates internally the business needs of the end users
• Identify industry change and capture feedback from clients to further provide input into Product Development initiatives internally
• Responsible for the product requirements of large deliveries to external customer, including extensive support to project management in discussions about the agreements, scope of delivery and planning of the project. Ensures that operational teams and subcontractors have a clear understanding of client requirements
• Promote the organization’s capabilities to clients and identify sales opportunities
• Participate in the development of strategic goals for leveraging our Data and Analytic platform
• Perform data model design and implementation
• Data analysis of source data to be mapped to data model
• Design reports and dash board visualization for data analytics
• Documented experience from client interfacing projects
• Good knowledge about Big Data business in general
• Good understanding of industry related standards and regulations
• Excellent language skills in written and spoken English, additional languages is an advantage

Business Analyst, Senior Principal Resume Examples & Samples

• 12+ years government business experience
• Demonstrated experience managing project cost, schedule, and scope leading to successful, compelling, compliant Task Order/Proposal responses
• Experience in balancing various priorities, business requirements, and activities
• Experience in planning, organizing and executing business initiatives
• Ability to work independently with little direction and guidance
• Ability to work weekends and evening hours as needed
• Excellent writing and communication skills, including the ability to develop analytical documents and present oral presentations to senior/executive management
• Proficient is MS Office suite – Word, Excel, PowerPoint
• Master’s degree in Business, or related field
• ITIL v3 Foundations
• Associates degree required. Bachelor’s degree in Business, Marketing, Finance, Supply Chain, Computer Science, or Engineering preferred
• 5+ years of experience in Information Technology roles required
• For those candidates without a bachelor’s degree, 5+ years of relevant Mosaic experience is required
• 3+ years of hands-on project experience in the design, configuration /development and delivery of business process solutions required
• Proven in defining solution strategies, building business cases, analyzing systems requirements, developing process maps and swim lanes, designing and prototyping solutions, defining testing requirements, defining support procedures, and implementing practical solutions
• Proven expertise in Operations business process and enabling technologies
• Excellent understanding of other core and enabling processes and technologies required
• Background in EHS, Content Management and/or chemical or mining industries is a plus
• Microsoft Office (Word, Excel, PowerPoint, Visio) experience required
• Microsoft Project experience required
• OpenText Content Server (Livelink) experience required
• Strong verbal, written and listening communication skills
• Ability to adapt to a continually changing business and work environment and manage multiple priorities
• Demonstrated critical thinking and decision making skills
• Utilizing advanced analytical and communications skills to coordinate, review, and provide oversight for assigned responsibilities
• Consulting and serving as a liaison with other bank colleagues, outside vendors and/or customers
• Maintaining a detailed knowledge of company operations, organizational procedures and the area's internal and external clients
• Bachelor's degree with 5 years of related experience OR
• High School diploma with 9 years of experience/education in a related field
• Some knowledge of retail banking
• Proficient in Excel, PowerPoint, and MS Office
• SAS Certified
• Data visualization skills
• Excellent analytical and critical thinking skills
• Strong interpersonal skills and ability to communicate effectively across all levels of the organization
• Perform complex SAS statistical programming and data aggregation
• Design, build, deliver and refresh monitoring reports, dashboards and analytics
• Provide data and analytics for future OCC Exam requirements and other regulatory requirements
• Perform sales practice related colleague research and analysis
• Possess a fundamental understanding of Retail Banking and Huntington policies and procedures
• Possess expert technical and analytical skills, specifically SAS and MS Excel
• Experience in SAS required
• 5+ years’ experience as a Business Analyst with strong requirements gathering, analysis and documentation skills
• A sound knowledge or understanding of the financial services market (Broker, Exchange, Capital Markets) or a solid background working within a fintech or regtech software company
• Exposure to delivering projects or working to tight deadlines and undertaking user training and project workshops
• A solid understanding of client and product support during factory acceptance testing, user acceptance testing and go/post live phases
• Confidence to run design workshops with customers, present to customers and help with pre-sales activities with prospective customers
• The ability to handle pressure in a fast paced and reactive environment
• Experience with working on large projects with project teams spread across locations
• The ability to travel to customer locations during projects
• Experience in financial markets compliance or surveillance is highly desirable applications and related programs and procedures creatively using a variety of software development tools following design requirements of customer
• Demonstrates ability to work with internal teams across multiple departments, and with vendors
• Relies on extensive experience and judgment to plan and accomplish goals
• Exceptional analytic, conceptual and problem solving abilities
• Serves as a liaison between the business, research, clinical community, the Information Technology (IT) providers and the project teams to ensure project related requirements for complex integration projects are correctly documented, accurately represented, and adequately fulfilled. Manages and controls scope throughout project life cycle
• Works with cross-functional requirement gathering teams to document the business and functional requirements, system specifications and testing attributes and results
• Responsible for the full lifecycle management of business and functional requirements, use case development, and the business design. Prepares accurate and detailed requirement specification document, user interface guides, and functional specification documents
• Implements project management processes and methodologies to help ensure projects are delivered on time, within budget, adhere to high quality standards, and meet customer's expectations
• Posts analysis work to monitor and ensure the requirements are implemented properly, accounted for, and socialized in developed specifications documents
• Bachelor's degree in Business Administration, Computer Science, Information Technology or related field
• Minimum of seven (7) years' experience analyzing and documenting business and functional requirements, in support of strategic organizational initiatives
• Proficiency with SQL (Oracle, Microsoft SQL Server, DB2, and/or other enterprise Database Management Systems.)
• Familiarity with Data Modelling, Data Architecture, and working in a Data Warehousing environment
• Experience with Electronic Medical Records/Electronic Health Records (EMR/EHR), Medical Billing (Soarian or similar), LabVantage, Oncore, or similar medical and laboratory systems a plus
• Relevant experience in a research, academic, scientific or healthcare environment is a plus
• Work on multiple projects to implement solutions to business problems. This involves planning and defining business requirements and processes, developing and executing test cases
• Strong knowledge of requirements / design methodology - detail oriented, analytical and capable of investigating complex / technical issues
• 3-5 years of development experience with financial applications
• 3-5 years of experience with Java, Oracle and Unix development with experience in shell scripting
• 3-5 years Web development experience with struts framework
• Responsible for analyzing Adobe CMS (CQ5) business requirements and functional specs to recommend best practice for system level configurations such as user group permissions matrix, workflows, and website configurations
• Responsible for performing testing during scrum template / component enhancement releases
• Responsible for AEM Platform management – duties include, site setup (creating node structures), user management, user permissions, workflow administration, Template and Component management, Digital Assets and Tag Management
• Responsible for coordinating production launch activities relating to each website, include, communicating DNS changes, redirections, vanities to the middleware team. Additionally responsible for verification of new code deployment to uat and production environments, including, verification of updates to codes and regression testing of current sites, templates and components
• Lead the execution of analytics UAT and facilitate the resolutions of defects on time
• Work with developer(s) to debug Adobe Analytics code implementations and approaches
• Review/test analytics configurations in Adobe Experience Manager as part of site-creation workflow
• Provide basic governance and auditing for Adobe Analytics implementations, report suites, user accounts and other ongoing analytics projects
• Work closely with digital analytics team to produce and maintain reports for key stakeholders
• Provide day to day admin support to Adobe Analytics users
• Develop strategies for manageable global standards (Scalability + Efficiency) for Adobe Dynamic Tag Manager
• Support analytics aspects of purchase path integration with AEM, working with Adobe Analytics and Dynamic Tag Manager
• Responsible for tracking key project milestones and working with the project manager in adjusting project plans and/or resource allocations to meet the needs of deliverable stakeholders
• Facilitate and enable efficient communications between key project stakeholders within the business units, Global Digital Services, and other areas of the organization
• Interact with technical partners to communicate business requirements and be able to communicate technical constraints and/or issues with businesses in terms they can understand
• Experience with supporting the development of Web Content Management systems, Web portals, and Cloud services
• Experience with defining administrative workflows or business processes for various applications and systems
• Experience with the implementation of reporting and tracking enhancements
• Experience with providing leadership; conducting needs analysis, developing cost projections, impact analysis, migration strategy, and coordinating development of the solution
• Knowledge of Waterfall and Agile project management methodologies and SDLC
• Knowledge of a broad range of applications, including Microsoft Office, SharePoint, Quest Tool (TOAD), Macromedia Captivate, and Mosaic
• Ability to be client-facing, working closely with stakeholders, development team, and other contractors during discovery and requirements gathering
• Ability to author and revise documents on process and technologies
• MS, MIS, or MBA degree preferred
• Analyzing and writing requirements
• Understanding business impact
• Ensuring that the Acceptance Testing related to each requirement is accepted and approved
• Drive and/or participate in projects related to new business- or technical initiatives focusing on derivatives trading, clearing and settlement
• Formulate requirements for Market Operations and act as liaison towards software development
• Drive and/or participate in Acceptance Testing, as part of upgrade projects
• Provide senior support to the market operations teams
• Participating in analysis and resolutions of unresolved production issues
• Team leading skills
• Good communicator who likes to share knowledge and support colleagues
• Structured and well organized
• Have a broad understanding of the policies, practices, trends and information that impact the organization and its customers to anticipate and plan for each step of a complex project or initiatives
• Very good knowledge about the Nasdaq Nordic products in general and also the products characteristics
• Good language skills in written and spoken Swedish and English
• Practical experience from software and operational requirements analysis, functional test (planning, execution and analysis)
• General knowledge about Genium Inet trading and clearing platform
• Years of Experience: 4-6 years
• Job Experience: Min 2 years exp. in engineering quality database management in manufacturing
• Educational: B.E or B.Tech (Industrial Engineer/Mechanical Engineering/Production)
• Process GSQA PRs (Global Supplier Quality Assurance - Problem Reports) to closure
• Consolidate data from Supplier Engineering and Suppliers per customer requirements
• Complete Problem Reports and make decisions based on parts criticality
• Analyze part quality data and generate periodic report like standard deviation, Limits Charts, Process capability ratio
• Write, edit and validate Excel macros (VBA)
• Process Improvements through Integration & Automation with suppliers and internal to Lam
• Experienced in VBA programming
• Experience with Data analysis, data mapping & data validation
• Experience in working with suppliers to get quality related data
• Experience in working with MS Excel, Access, MS Power point, MS Outlook & MS Word
• Have experience in Six Sigma concepts, Controls Charts and Process Capability Calculations
• Understanding parts & assembly critical drawing dimensions and features
• Experience in SQL Server in writing complex queries
• Works with internal stakeholders such as Product Management, Client Care, and Compliance, as well as clients, to clearly define and document their requests
• Assists with diagnosis/troubleshooting of reported problems pertaining to software developed team
• Determines how to best implement the requested changes / customization. This may include working with Development staff, Product Managers, QA staff and / or other Business Analysts
• Creates business requirements documentation / programming specifications with sufficient detail to enable application developers to complete the programming request
• Ensures that the final user documentation effectively conveys the information the client needs
• Tests / validates developed software solution to ensure that the completed product matches with the business requirements and operates correctly
• 3+ years of business experience within the Banking and / or Credit Union industries, with particular emphasis on loan processing
• Must possess excellent verbal and written communication skills since this position requires extensive communication between technical and non-technical audiences
• Must have familiarity with software testing and validation methods
• Must have familiarity with software problem research methods
• Must have familiarity with software development lifecycles
• Experience with Agile development preferred
• Familiarity with the Fiserv / Open Solutions DNA core banking system preferred but not mandatory
• Experience with SQL, Axure, and TFS is preferred
• Must be self-directed and highly motivated with the ability to work independently as well as in a team
• Must be able to work in a fast-paced environment
• Must have strong planning skills
• Must be able to manage multiple priorities simultaneously
• Must be an innovative thinker, as many of the programming requests are for new capabilities
• Occasional business related travel (not more than 10-20%) may be required. Frequent or extended travel to Glastonbury, CT office may be required during initial training period, depending on candidate’s previous experience and familiarity with DNA core banking software
• Performs analyses of the business goals, objectives, and needs of the general business environment for an eBanking line of business
• Performs research and analysis to support business operations and presents findings to product manager and/or clients
• Helps calculate/estimate costs and benefits of alternative actions or solutions to establish their viability/ROI
• May present application to clients, auditors or other interested parties
• Proficiency in standard office software, such as MS Office, Visio, etc
• Fosters ongoing communication and close working relationships with management in all support units as it relates to System Availability, Incident Management, Event Management, Request Fulfillment, Problem Management and Change Management
• Champions the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal and external customers according to Service Level Agreements in place
• Ensures customers are fully satisfied with the service and support received
• Develops and/or implements proactive operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs
• Conducts debriefs on potential/impacting availability issues
• Experience in all phases of the application development life cycle. Candidate must have a very good understanding of current IT practices and software development methodologies
• Excellent interpersonal and communication skills (oral, written and presentation) in order to effectively liaise with business users, vendors, and other departments
• Effective time management and organization skills with the ability to use diplomacy, judgment, and persuasion to secure agreement and cooperation from the business users and a dynamic development team
• Good working knowledge of databases such as Oracle, Sybase, or MS SQL Server
• Completed CSC, CFA, or other securities and investment management training
• Experience with portfolio management software (eg. Charles River), or client reporting software (eg. PureFacts) is a definite asset
• Formulate and define system scope and objectives through research and fact-finding combined with an understanding of the applicable business solutions and requirements
• Exhibits strong business knowledge and analytical skills
• Previous experience in the P&C insurance industry, a plus
• Proficient in Microsoft Access and Excel
• Proven experience with relational data base tools (i.e. SQL, Cognos, etc)
• 3-5 years of related experience – IT and or Business Analysis that includes testing, debugging, documenting and/or maintaining applications or using applications in a business setting
• Experience with relational database tools (ie SQL, Cognos, etc.)
• Previous experience in the P&C insurance industry preferred
• Bachelor’s degree in Business, Finance, Accounting, Computer Science or related discipline or equivalent work experience
• Beginning coursework toward certification in area of expertise preferred; appropriate certifications could include; an Associate Insurance Data Manager (AIDM), Certificate in General Insurance (INS), or Chartered Property and Casualty Underwriter (CPCU)
• 3+ years of experience with strategic planning
• 3+ years of experience with business analytics
• Experience with supporting the DoD

Sales Technology Business Analyst Senior Resume Examples & Samples

• 1) Supports Agents and Consumers on Technical issues related to systems through incoming calls. Troubleshoot/resolve issues
• 2) Involved with initiatives and involved with overseeing sales portals. Point of contact/advocate for business partners for portal sales and service needs
• 3) Identify business gaps, areas of improvement. Implement solutions, tools, and processes to improve sales, enrollment growth, productivity, quality, service, and support health care reform initiatives and insurance exchanges. Involved with the development of technology reports to monitor technology usage and technology driven sales
• 4) Collaborate in monitor and researching competitor and vendor capabilities as well as industry technology trends
• 5) Collaborate in driving end user adoption and utilization of managed platforms
• 6) Involvement with ETL process for new as well as existing projects
• 7) Collaborate with and influence sales, product management, IT, underwriting, service, membership, operations and other functional areas to advance systems
• 8) Direct and influence key initiatives and projects
• 9) Maintain successful relationships with sales business partners, agents, agencies, and sales technology vendors. Provide support and business knowledge for high visibility problem resolution as needed. Respond to high visibility service incidents. Collaborate with agents on integrating Blue Cross technology within agents’ web sites to generate more sales and enrollment growth for Blue Cross
• 10) Proactively communicate, train and advise agents/internal stakeholders of updates, issues, and initiatives

Operations Business Analyst Senior Resume Examples & Samples

• Participates in process change and redesign to implement improvements (including business requirements and acceptance testing) to support the business units. The focus is on end-to-end business process improvements that drive the operation of the business to ensure services and transactions are processed in a timely and accurate manner
• Identifies opportunities and recommends solutions that increases automation and resolves system deficiencies
• Researches and resolves system issues in a timely and accurate manner
• Maintains awareness of systems, products and expertise to support business units
• Participates in assigned workgroups, committees, and project implementations
• Collaborates with business and technical units
• Acts as a mentor for other individuals in the department

Public Sector Business Analyst Senior Associate Resume Examples & Samples

• Transaction lifecycles of Financial, Healthcare, Federal and Product and Services products
• Financial operations, including the financial close, planning and forecasting processes
• Operations and administration of Financial, Healthcare, Federal , Product and Services businesses
• Data and systems interactions including IT tools and technology
• Documentation and the identification of key controls within the transaction lifecycle
• Statutory Reporting, GAAP or IFRS requirements
• Actively participating in client discussions and meetings
• Communicating a broad range of offered consulting services
• Managing engagements
• Preparing concise, accurate documents, including utilizing PC applications including Microsoft Word, Excel, PowerPoint and Project to write and deliver proposals to prospective clients
• Maintaining project economics while maintaining flexibility for unanticipated issues
• Creating a positive environment
• Monitoring workloads of the team while meeting client expectations
• Respecting the work-life quality of team members
• Providing candid, meaningful feedback in a timely manner
• Keeping leadership informed of progress and issues
• Answering questions and providing direction to less experienced staff
• Developing, writing, presenting and facilitating discussions on strategy

Related Job Titles

• ResumeBuild
• Senior Business Analyst

5 Amazing senior business analyst Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, senior business analyst: resume samples & writing guide, roger harris, employment history.

• Develop data-driven insights and recommendations
• Manage projects and ensure project deliverables are met
• Liaise with stakeholders to understand their needs
• Lead cross-functional teams to achieve objectives
• Prepare reports and presentations to senior management
• Develop and present business cases and recommendations
• Create and maintain project documentation
• Develop and maintain financial models and forecasts

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Xavier Daniels

• Develop business solutions and strategies
• Identify and assess business risks and opportunities
• Support the development and implementation of new initiatives
• Analyze business processes and suggest improvements
• Collaborate with other departments to ensure alignment of goals
• Monitor and report on performance metrics

Xaviera Turner

Professional summary, larry bailey.

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

senior business analyst Job Descriptions; Explained

If you're applying for an senior business analyst position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

sr. business analyst

• Worked on the project from its initial phase of gathering and documenting the requirements from the stakeholder at HFL’s side.
• Facilitating Agile Ceremonies for the team; working as a proxy scrum master since the start of the project.
• Conducting the JAD sessions to gather the requirements.
• Breaking the requirements into JIRA epics & story cards; ensuring that they have all the required details (like acceptance criteria, flow-diagrams, mockups etc.) for the programmers to implement these stories.
• Creating wireframes, prototypes & flow diagrams using various tools like Axure, Invision etc. & proposing them to client.
• Prioritizing the work in conjunction with client & preparing a high level delivery plan (Gantt-Chart) including milestones and timelines.
• Working with developers, testers, UX team to immediately clarify their doubts related to the functional aspects / flow of the system.

senior business analyst

• Analyze data gathered and develop solutions or alternative methods of proceeding.
• Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
• Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
• Design, evaluate, recommend, and approve changes of forms and reports.
• Lead user requirement gathering sessions/meetings. Work closely with project Manager(s), subject matter experts and business users to facilitate those sessions.
• Adept at preparing Business Requirement Documents(BRD), defining project plans, scope analysis, writing system requirement specifications, and delivering projects/status reports.
• Work on new specifications and liaise with Business teams (Canada) on the technical and functional scope.
• Accountable for new requirements, take single handed accountability for multiple projects/change requests.
• Perform analysis on the technical viability of requirements and will suggest corrective actions for solution deficiencies
• Work with testing team to ensure that test cases conform to user acceptance criteria.
• Shoulder various responsibilities such as a Designer, tester, facilitator, people manager etc. on a need basis.
• BPM product roll out with various workflow processes across different functions.
• Document Management System configuration and roll out across organization.
• Key driver in process of process conception, development, testing, roll out and completion.
• Showcasing the developments done at the end of each sprint to the client and capturing the feedback / change requests if there are any. 
• Baseline calculation, matrix projection, Trend analysis, raw data validations, projection factor calculations
• Work on Data Migration project for different CPG clients from legacy database to oracle database
• Involved in Training associates on migration work for countries across Europe, Africa & North America  
• Designing, implementing and maintaining a process to capture, validate, implement, and communicate data updates in close coordination with the client
•  Capturing the client’s requirements, designing technical plans and solutions, and associated execution and delivery to clients with a top level of quality

sr. business analyst Job Skills

For an sr. business analyst position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Data Modeling
• Data Mining
• Business Process Modeling
• Business Process Re-engineering
• Business Intelligence
• Data Warehousing
• Data Analysis
• Business Analysis
• Requirements Gathering
• Requirements Analysis
• Business Process Analysis
• Process Mapping
• System Analysis
• System Design
• System Testing
• Software Development
• Agile Methodology
• Visual Basic

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your sr. business analyst Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Todd Nelson

Include your contact information and job descriptions, missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your sr. business analyst Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Mark Taylor

• Liaisee with stakeholder to understand they're needs.
• Develp buisness solutons an stratgies.
• Suppurt thhe developpment and implementattion of new innitiatives.
• Analize custmer and market trendz.
• Liaise with stakeholder's to understand their need's.
• Leed cross-funtionall teams too achivee objectivves.
• Craete annd maintane projecct docummentation.
• Identifi and asses bussiness risks an oportunities.
• Liaise with stakeholder's to understand they're needs.

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

sr. business analyst Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an sr. business analyst position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Greetings PwC Hiring Team

As a Senior Business Analyst with a proven track record of success in Business Strategy & Analysis, I am excited to apply for the Senior Senior Business Analyst position at PwC. I believe that my skills and expertise would make a valuable contribution to your team.

As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Conflict Resolution and Emotional Intelligence that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Business Strategy & Analysis to the role and contribute to your organization's success.

I appreciate the opportunity to apply for the Senior Senior Business Analyst position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

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Senior Business Analyst Resume Example (Free Guide)

Create an senior business analyst resume that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Are you a Senior Business Analyst looking for a new job? In today's competitive job market, it's important to have a stellar resume that stands out from the rest. Our Senior Business Analyst Resume Example article provides you with an in-depth look at what a resume should contain, demonstrating how to effectively showcase your skills and experience with a professional, yet creative approach. We also provide tips and advice on how to make your resume stand out to employers. Read on to learn how to create a resume that will help you land the job you desire.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Senior Business Analyst do?

A Senior Business Analyst is responsible for analyzing the business operations of an organization in order to identify efficiencies and recommend ways to improve the organization’s processes. They develop business strategies, analyze data, review existing processes, and propose solutions to improve the organization’s performance. They also provide guidance to other members of the organization and act as a liaison between management and other stakeholders. Additionally, they might be responsible for developing and maintaining documentation related to business operations.

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What are some responsibilities of a Senior Business Analyst?

• Developing and maintaining detailed functional and technical specifications for business process and system design.
• Acting as liaison between business stakeholders and technical development teams.
• Analyzing business requirements and translating them into applications, systems and processes.
• Designing and documenting business processes and recommending solutions.
• Developing project plans and timelines to ensure successful completion of deliverables.
• Defining and analyzing metrics to measure performance and improve existing processes.
• Conducting research and data analysis to identify opportunities for improvement.
• Assisting in the development and maintenance of training materials and user documentation.
• Facilitating user acceptance testing to ensure system requirements are met.
• Participating in system implementations and providing post-implementation support.

Sample Senior Business Analyst Resume for Inspiration

Personal Details Name: John Smith Address: 123 Main Street, Anytown, ST 12345 Phone: 555-555-5555 Email: [email protected]

Summary John Smith is an experienced Senior Business Analyst with over 10 years of experience in the financial services industry. He has a strong record of successfully managing projects, improving processes, and driving customer satisfaction. He has a deep knowledge of financial systems and tools as well as excellent communication and problem solving skills.

Work Experience

• Senior Business Analyst, ABC Financial Services, Anytown, ST (2019-Present)
• Lead the development and implementation of major customer-facing projects to improve customer experience
• Analyze customer data to develop strategies to improve customer satisfaction
• Develop and implement financial processes to support business objectives
• Business Analyst, XYZ Financial Services, Anytown, ST (2016-2019)
• Managed projects to improve processes and customer experience
• Conducted analysis to identify customer needs and develop customer-centric solutions
• Developed financial tools and systems to support business objectives

Education Bachelor of Science in Business Administration, Anytown University, Anytown, ST (2004-2008)

• Project Management
• Data Analysis
• Financial Systems & Tools
• Customer Service
• Problem Solving
• Communication

Certifications Certified Business Analysis Professional (CBAP), International Institute of Business Analysis (IIBA)

Languages English, Spanish

Resume tips for Senior Business Analyst

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Senior Business Analyst resume tips. We collected the best tips from seasoned Senior Business Analyst - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your experience. List your experience in business analysis in terms of years, and include any specific tools or software that you have used.
• Describe the scope of your projects. Explain what you did, how you did it, and how it was beneficial to the company.
• Detail your successes. Explain any successes that you have had in business analysis, such as process improvements, cost savings, or increased efficiency.
• Outline your technical skills. Include any technical abilities that you have, such as writing SQL queries, working with databases, or creating data visualizations.
• Include certifications and awards. List any certifications or awards that you have received that are relevant to business analysis.

Senior Business Analyst Resume Summary Examples

A senior business analyst resume summary or resume objective can be an effective way to quickly summarize your relevant skills and experience for an employer. It is important to tailor your summary or objective to the specific position you are applying for, so that the hiring manager can easily identify how you can contribute to the organization. A well-crafted summary or objective can help you stand out from the other applicants and make a lasting impression. For Example:

• Results-driven Senior Business Analyst with 10+ years of experience in identifying business needs and delivering innovative solutions.
• Skilled Senior Business Analyst with expertise in data analysis, project management, and process improvement.
• Senior Business Analyst possessing exceptional communication, problem-solving and analytical skills. Proven success in project management.
• Resourceful Senior Business Analyst with experience in financial modeling, system analysis and process improvement.
• Highly organized Senior Business Analyst with experience in systems analysis, process design, and project management.

Build a Strong Experience Section for Your Senior Business Analyst Resume

Building a strong experience section for a senior business analyst resume is important for a few reasons. First, it demonstrates to potential employers that you have the necessary skills and knowledge to excel in the role. Additionally, it showcases your ability to think strategically, analyze data, and make sound decisions based on the information you have. Finally, it can also demonstrate your ability to work well with others, as well as identify and solve problems. All of these skills are important for a successful business analyst, so highlighting them in your experience section is essential for getting the job. For Example:

• Developed and delivered multiple presentations to senior executives to explain the benefits of business process re-engineering.
• Created process diagrams, workflow diagrams, and use case diagrams to define and document new business processes.
• Analyzed complex business problems and proposed practical, cost-effective solutions.
• Identified areas of business process improvement and developed business cases to support recommendations.
• Performed gap analysis to identify and document changes in business process.
• Developed business process models and identified areas of process improvement.
• Gathered and analyzed business requirements to develop detailed business specifications.
• Assisted in the development of test plans and test scripts to validate system functionality.
• Conducted interviews with key stakeholders to understand business objectives.
• Developed project plans to ensure successful project delivery and results.

Senior Business Analyst resume education example

A Senior Business Analyst typically needs a minimum of a bachelor's degree in business, management, finance, computer science, or a related field. They will also likely have a strong working knowledge of software and data analysis tools, such as Microsoft Excel, SQL, and Tableau. Additionally, Senior Business Analysts should have strong communication and problem-solving skills, as well as the ability to lead projects and work collaboratively with other departments. Here is an example of an experience listing suitable for a Senior Business Analyst resume:

• Bachelor of Science in Business Administration, University of Southern California (USC), Los Angeles, CA (May 2019)
• Master of Business Administration (MBA), Concentration in Finance, University of California, Los Angeles (UCLA), Los Angeles, CA (May 2021)
• Certified Business Analyst Professional (CBAP), International Institute of Business Analysis (IIBA), Toronto, ON (March 2022)

Senior Business Analyst Skills for a Resume

Adding relevant skills to a Senior Business Analyst Resume is important to showcase the job seeker's qualifications and expertise in the field. Skills should be tailored to the specific job, as well as to the industry. By listing relevant skills, the job seeker will be able to demonstrate to employers that they are capable of performing the tasks required of a Senior Business Analyst. Examples of skills that can be included on a Senior Business Analyst Resume include problem solving, data analysis, communication, project management, and financial analysis. Soft Skills:

• Organization
• Critical Thinking
• Negotiation
• Time Management
• Business Process
• Financial Modeling
• Risk Analysis
• Business Intelligence
• Requirements Gathering
• Software Development
• Change Management
• Process Improvement

Common Mistakes to Avoid When Writing a Senior Business Analyst Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Senior Business Analyst resume

• Highlight your ability to understand a company's organizational objectives and develop strategies to achieve them.
• Showcase your technical skills, such as knowledge of data analysis tools and software.
• Describe your experience in gathering and analyzing data to identify trends and provide insights.
• Display your knowledge of project management principles and the ability to develop detailed project plans.
• Demonstrate your success in leading cross-functional teams and collaborating with stakeholders.
• Provide examples of how you have successfully supported decision-making by presenting data in an easily understandable format.
• Highlight your ability to make recommendations and create solutions to improve business operations.
• Emphasize your communication skills and experience in working with diverse teams.

• Senior KYC Analyst Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Senior KYC Analyst Resumes:

• Conducting in-depth due diligence on new and existing clients to assess the risk of money laundering or terrorist financing activities
• Reviewing and verifying customer identification documents and information to ensure compliance with regulatory standards
• Performing enhanced due diligence (EDD) on high-risk customers, including politically exposed persons (PEPs) and those from high-risk jurisdictions
• Updating and maintaining accurate records of KYC checks and customer information in the company's database
• Developing and implementing KYC policies and procedures in line with current regulations and best practices
• Training and mentoring junior KYC analysts and other staff on KYC compliance matters
• Collaborating with the compliance and legal departments to address any discrepancies or issues arising from the KYC process
• Monitoring transactions for suspicious activities and filing Suspicious Activity Reports (SARs) when necessary
• Staying abreast of changes in anti-money laundering (AML) and counter-terrorist financing (CTF) regulations and guidelines
• Providing guidance on risk mitigation strategies for clients that pose a higher level of risk
• Participating in the development and review of customer risk scoring models and methodologies
• Assisting with internal and external audits related to KYC and AML compliance

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Senior KYC Analyst Resume Example:

• Orchestrated a comprehensive update to the KYC framework, resulting in a 40% improvement in due diligence efficiency and a 30% reduction in client onboarding time.
• Developed and led a specialized training program for 20+ junior analysts, enhancing team accuracy in document verification by 25% and ensuring zero non-compliance incidents for two consecutive years.
• Implemented an advanced risk scoring model that increased the detection of high-risk entities by 50%, significantly mitigating potential legal and reputational risks for the firm.
• Directed the EDD process for over 500 high-risk profiles, including PEPs, which led to a 35% increase in the identification and reporting of suspicious activities to regulatory bodies.
• Collaborated with IT to integrate a new KYC database system, streamlining data management and improving record retrieval times by 60% for audit and compliance purposes.
• Played a pivotal role in two major regulatory audits, where meticulous KYC record-keeping and process adherence resulted in zero fines and upheld the company's industry standing.
• Initiated and managed a KYC policy overhaul in line with evolving AML/CTF regulations, reducing potential non-compliance exposure by 45% and safeguarding the company against regulatory penalties.
• Championed a cross-departmental initiative to refine transaction monitoring systems, leading to a 20% increase in the detection of irregular patterns indicative of money laundering.
• Authored a comprehensive KYC compliance manual adopted company-wide, which became the benchmark for training and operational standards, improving overall compliance by 30%.
• Advanced knowledge of AML/CTF regulations
• Efficient due diligence and client onboarding processes
• Development and implementation of KYC frameworks
• Enhanced document verification techniques
• Non-compliance incident prevention
• Risk assessment and scoring model expertise
• Enhanced Detection of High-Risk Entities
• Execution of Enhanced Due Diligence (EDD)
• Identification and reporting of suspicious activities
• Integration of KYC database systems
• Record-keeping for audit and compliance
• Regulatory audit preparation and management
• Policy development in line with regulatory changes
• Transaction monitoring and analysis
• Authoring compliance manuals and training materials
• Leadership and team training capabilities
• Project management and cross-departmental collaboration
• Data management and analysis
• Communication and reporting skills
• Problem-solving and critical thinking

Top Skills & Keywords for Senior KYC Analyst Resumes:

Hard skills.

• AML (Anti-Money Laundering) Regulations
• Customer Due Diligence (CDD)
• Enhanced Due Diligence (EDD)
• Sanctions Screening
• Transaction Monitoring
• Risk Assessment
• Regulatory Compliance
• Investigation Techniques
• Database Management
• KYC Documentation Review
• Fraud Detection
• AML/KYC Software Tools

Soft Skills

• Analytical Thinking and Attention to Detail
• Regulatory Compliance Knowledge
• Risk Assessment and Mitigation
• Investigation and Research Skills
• Integrity and Ethical Decision Making
• Client Relationship Management
• Quality Assurance and Control
• Documentation and Reporting
• Adaptability to Changing Regulations
• Teamwork and Collaboration
• Problem Solving in Complex Situations
• Time Management and Prioritization

Resume Action Verbs for Senior KYC Analysts:

• Investigated
• Collaborated
• Implemented
• Communicated
• Interpreted

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Resume FAQs for Senior KYC Analysts:

How long should i make my senior kyc analyst resume, what is the best way to format a senior kyc analyst resume, which keywords are important to highlight in a senior kyc analyst resume, how should i write my resume if i have no experience as a senior kyc analyst, compare your senior kyc analyst resume to a job description:.

• Identify opportunities to further tailor your resume to the Senior KYC Analyst job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for Senior KYC Analysts:

Kyc analyst, entry level kyc analyst, aml analyst, senior aml analyst, entry level aml analyst, risk analyst, credit analyst, senior credit analyst.