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Customer Service Receptionist Resume Examples

Writing a great resume for a Customer Service Receptionist position can help you land the job of your dreams. A well-crafted resume highlights your skills and qualifications, and shows employers why you are a perfect fit for the job. This guide will provide you with helpful tips and examples on how to create a resume that will get you noticed by employers. We will offer advice on how to highlight your customer service skills and experiences, as well as tips on formatting and layout. With this guide, you will have everything you need to create an impressive Customer Service Receptionist resume that will make you stand out from the crowd.

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Customer Service Receptionist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A customer service receptionist with five years of experience providing exceptional customer service both in person and over the phone. Possesses excellent communication, problem solving and organizational skills. Has a knack for anticipating customer needs and demonstrating a positive attitude in any situation.

Core Skills :

• Customer Service
• Phone Etiquette
• Problem Solving
• Organization
• Time Management
• Multi- tasking

Professional Experience :

Customer Service Receptionist – XYZ Corporation, New York, NY 2017 – Present

• Greet visitors and direct them to the appropriate location
• Answer incoming calls and take detailed messages
• Assist customers with inquiries and problem resolution
• Manage a large volume of data entry into the company database
• Handle accounts and payments

Customer Service Representative – ABC Corporation, New York, NY 2015 – 2017

• Provided exceptional customer service both over the phone and in person
• Advised customers on product offerings and availability
• Resolved customer service issues and complaints in a timely manner
• Managed accounts and payments
• Created reports and tracked customer orders

Education : Bachelor of Science in Business Management – ABC University, New York, NY 2014 – 2015

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Customer Service Receptionist Resume with No Experience

• Recent college graduate with an excellent work ethic and strong communication skills.
• Seeking an entry- level position as a Customer Service Receptionist to demonstrate abilities in customer service and organizational skills.
• Excellent interpersonal communication
• Detail- oriented and organized
• Excellent problem- solving skills
• Professional phone etiquette
• Proficient computer skills
• Familiar with customer service principles and practices

Responsibilities

• Welcome customers and visitors to the office
• Answer incoming calls and address customer queries
• Schedule appointments and maintain appointment calendars
• Greet and provide customers with information about services
• Maintain customer records and contact information
• Organize documents and files
• Follow up with customers to ensure satisfaction
• Perform administrative tasks as needed

Experience 0 Years

Level Junior

Education Bachelor’s

Customer Service Receptionist Resume with 2 Years of Experience

Highly professional and hard- working customer service receptionist with 2+ years of experience providing outstanding service to customers while handling administrative duties. Proven track record of creating and maintaining positive customer relations, successfully identifying customer needs and resolving customer complaints. Possesses excellent organizational, communication and interpersonal skills, allowing for the efficient and accurate completion of daily tasks.

• Exceptional customer service
• Excellent communication and interpersonal skills
• Superior organizational and multitasking abilities
• Time management and problem- solving skills
• Ability to provide administrative support

Responsibilities :

• Answered incoming calls and routed to appropriate personnel
• Greeted customers in a friendly and professional manner while providing excellent service
• Responded to customer inquiries and complaints in a timely and accurate manner
• Recorded customer information and updated customer accounts
• Assisted customers in selecting products and services
• Processed customer payments and provided receipts
• Maintained accurate and organized records of customer interactions
• Managed front desk operations including appointment scheduling and mail distribution

Experience 2+ Years

Customer Service Receptionist Resume with 5 Years of Experience

Highly motivated Customer Service Receptionist with 5 years of experience in customer service and administrative support. Excellent communication and problem- solving skills, with the ability to provide a professional and friendly experience for customers. Accustomed to managing multiple tasks with a positive attitude and attention to detail.

• Strong customer service and administrative skills
• Exceptional communication and problem- solving skills
• Proficient in computer applications, including Microsoft Office
• Ability to handle multiple tasks efficiently
• Exceptional organizational and time management capabilities
• Experience with customer databases and CRM systems
• Greet customers in a friendly and professional manner
• Provide outstanding customer service and address customer inquiries
• Schedule and confirm appointments, maintain customer records and update databases
• Handle incoming and outgoing calls and emails
• Assist in planning and implementing customer service initiatives
• Support administrative tasks, including filing and data entry
• Manage customer accounts and ensure customer satisfaction
• Process payments and coordinate billing activities
• Maintain inventory and order supplies as needed

Experience 5+ Years

Level Senior

Customer Service Receptionist Resume with 7 Years of Experience

A customer service- oriented professional with 7 years of experience in providing quality customer service, managing reception areas and performing administrative duties. Highly skilled in resolving customer inquiries and resolving customer issues quickly and effectively. Experienced in providing exceptional customer service, using modern customer service tools and techniques, and providing customer service in a timely and efficient manner. Possesses excellent communication and customer service skills, and is committed to delivering the highest levels of satisfaction to customers.

• Excellent customer service
• Exceptional communication skills
• Problem solving
• Time management
• Proficiency in customer service tools and techniques
• Proven record of providing outstanding customer service
• Strong organizational skills
• Greet customers in a courteous, friendly and professional manner
• Provide assistance to customers in relation to services offered
• Respond to customer enquiries through telephone, email and other mediums
• Maintain accurate records of customer interactions and transactions
• Resolve customer issues in a timely and effective manner
• Ensure customer satisfaction and provide follow- up services when necessary
• Maintain a clean and organized reception area
• Enter new customer data and update existing customer information into a database
• Perform administrative tasks such as filing, data entry, etc.

Experience 7+ Years

Customer Service Receptionist Resume with 10 Years of Experience

Highly skilled Customer Service Receptionist with 10 years of experience in customer service and administrative roles. Possesses excellent interpersonal, problem- solving and communication skills. Skilled at managing customer inquiries, resolving customer complaints and providing an excellent customer experience. Experienced in using various office software and able to work independently or as part of a team.

• Communication
• Organizational
• Microsoft Office
• Greeted customers in a friendly and professional manner
• Answered customer inquiries and provided information regarding services
• Assisted customers with product orders and inquiries
• Provided customer service for incoming calls and emails
• Processed customer accounts and payments
• Managed customer records and updated customer information
• Resolved customer complaints in a timely and efficient manner
• Entered customer orders into database accurately and efficiently
• Provided administrative support such as filing, typing, and data entry
• Assisted in the coordination of special events and promotional activities

Experience 10+ Years

Level Senior Manager

Education Master’s

Customer Service Receptionist Resume with 15 Years of Experience

I am an experienced Customer Service Receptionist with 15 years of experience providing excellent customer service in- person, via telephone and online. I have a proven track record of calmly and professionally resolving customer issues, while providing accurate and up- to- date information on products and services. My excellent communication skills and attention to detail ensure that each customer is served in a timely and helpful manner.

• Proven capability in providing exceptional customer service
• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Attention to detail
• Familiarity with computer and telephone systems
• Knowledge of products and services
• Greeting customers and answering inquiries in a professional manner
• Responding to customer inquiries via telephone, email, and in- person
• Entering customer information into the computer system
• Generating and processing customer orders
• Investigating and resolving customer complaints
• Providing accurate information on products and services
• Processing payments and issuing receipts
• Maintaining up- to- date records of customer accounts

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Customer Service Receptionist resume?

A customer service receptionist maintains the customer service and administrative functions of an organization. They provide reception services and handle customer inquiries, orders, complaints, and other requests. When writing a resume for a customer service receptionist position, it is important to include pertinent information that will demonstrate your experience and qualifications.

• Include your contact information: At the top of your resume, include your full name, address, phone number, and email address.
• Include a professional summary: Use a few sentences to highlight your qualifications and experience in customer service.
• List your qualifications: Include any certifications and relevant skills you have acquired related to customer service and receptionist duties.
• List your relevant experience: Include any customer service, receptionist, and/or administrative positions you have held and the duties you performed in those positions.
• Emphasize customer service experience: Highlight any customer service experience you have, such as taking phone calls, handling customer complaints, or greeting customers.
• Include your technical skills: If you have any technical skills, like proficiency in Microsoft Office, include this information.
• Discuss achievements: Include any awards or projects you have completed that demonstrate your ability to excel in customer service.

What is a good summary for a Customer Service Receptionist resume?

A Customer Service Receptionist resume should be a concise summary of your qualifications, skills and experience related to the customer service receptionist role. To begin, include a summary section that briefly outlines your qualifications and work experience in the customer service field. This can include any notable accomplishments, such as streamlining customer service processes or improving customer satisfaction ratings.

Next, list your relevant customer service skills and abilities, such as excellent communication, problem-solving, conflict resolution, and attention to detail. Be sure to include any technical skills related to customer service software or other relevant tools.

Include a section for your educational background, listing any degrees, certifications, or training related to customer service.

Finally, add any other relevant information, such as customer service awards or certifications.

Your summary should be an engaging introduction to your resume that catches potential employers’ attention. Make sure to highlight your strongest qualifications, while also keeping your summary concise and to the point.

What is a good objective for a Customer Service Receptionist resume?

A good objective for a Customer Service Receptionist resume is to demonstrate strong communication, customer service, and problem-solving skills while working as a receptionist.

• Showcase excellent communication skills, including the ability to listen, understand, and respond to customer inquiries and complaints in a professional and friendly manner
• Demonstrate excellent customer service skills, including the ability to offer advice, make suggestions, and resolve customer issues quickly and efficiently
• Develop and maintain a professional attitude towards customers and coworkers
• Utilize problem-solving skills to identify and address customer needs and concerns
• Remain organized and demonstrate strong multitasking abilities
• Maintain a calm and professional attitude in stressful situations
• Utilize computer software and other technologies to perform job duties efficiently and accurately

How do you list Customer Service Receptionist skills on a resume?

Customer service receptionists are often the first point of contact for a company, so it’s important to showcase the skills that make you a qualified candidate. When writing your resume, be sure to demonstrate your exceptional customer service skills, organization, and communication capabilities. Here’s how to list your customer service receptionist skills on a resume:

• Strong customer service skills: Customer service receptionists need to be able to provide prompt, courteous, and accurate service to customers and clients. Make sure to emphasize your interpersonal skills, problem-solving capabilities, and ability to remain calm under pressure.
• Professional communication: Customer service receptionists must be able to respond to inquiries and requests in a clear and articulate manner. Showcase your excellent verbal and written communication skills, as well as your experience with telephone etiquette.
• Attention to detail: Customer service receptionists are often required to process customer information accurately, so it’s important to demonstrate your attention to detail. Be sure to emphasize your excellent record-keeping and organizational skills.
• Computer proficiency: Many customer service receptionists are required to use computers, so be sure to list any relevant computer skills on your resume. This can include experience with specific software applications or basic knowledge of programming languages.
• Multitasking capabilities: As a customer service receptionist, you will often be required to handle multiple tasks simultaneously. Emphasize your ability to multitask while still providing accurate and efficient service.

By highlighting your customer service receptionist skills on your resume, you can stand out from other applicants and demonstrate why you are the best candidate for the position.

What skills should I put on my resume for Customer Service Receptionist?

When writing a resume for a Customer Service Receptionist position, the skills and qualifications you choose to include can make the difference between an effective resume and one that gets passed by. When putting together a resume for this position, it is important to highlight the skills and qualifications that will convince the employer that you are the right candidate for the job.

Here are some of the skills to consider including on your resume when applying to a Customer Service Receptionist position:

• Communication: As a Customer Service Receptionist, you need excellent verbal and written communication skills to interact with customers in a friendly and effective manner. You should be able to listen to customers and provide clear and helpful responses.
• Customer Service: You should have a commitment to providing excellent customer service, with the ability to handle customer queries and complaints in a professional and diplomatic manner.
• Interpersonal Skills: The ability to interact with customers and colleagues in a courteous and friendly manner is also essential for this position, as well as being able to build relationships and trust with customers.
• Computer Skills: You should have a good working knowledge of computer applications such as Microsoft Office and be able to use them effectively.
• Multitasking: As a Customer Service Receptionist, you should be able to handle multiple tasks and prioritize them accordingly.
• Problem Solving: You should be able to troubleshoot and identify effective solutions for customer queries and complaints.

By including the right skills on your resume, you can show potential employers that you have the necessary qualifications for the job. Make sure to highlight your strongest skills and qualifications to make a positive impression and get your resume noticed.

Key takeaways for an Customer Service Receptionist resume

For any customer service receptionist position, a resume needs to demonstrate that you are capable of effectively and efficiently managing customer inquiries, providing exceptional customer service, and handling a wide range of duties. Here are some key takeaways you should include on your resume when applying for the position:

• Prior customer service experience: Demonstrate your prior experience in customer service roles. Include the type of customers you’ve served, the issues you faced, and the solutions you delivered.
• Communication and problem-solving skills: Highlight your strong communication and problem-solving skills. This is especially important for customer service roles, as you will need to be able to effectively communicate with customers and resolve their issues in a timely manner.
• Positive attitude: Show that you have a positive attitude and are able to remain calm and friendly even under pressure.
• Flexibility: Employers value candidates who are flexible and can easily adapt to changing environments.
• Computer skills: Include any computer skills you have, such as knowledge of Microsoft Office, database software, and customer service software.
• Organization: Demonstrate your ability to organize data, prioritize tasks, and remain on top of customer issues.

By including these key takeaways on your resume, you will be able to demonstrate your skills and abilities related to the customer service receptionist position.

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Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

• Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

• 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

• Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
• Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
• Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
• Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
• Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
• Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
• Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
• Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

• Your resume sections are all out of order.
• Your resume is very hard to follow because of a messy structure.
• The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

• Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
• Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
• Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
• Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 

#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

• Professional title. 
• Phone number.
• Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 

Receptionist

123-123-333

[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

• A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
• A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

• Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
• Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
• List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

• Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
• Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
• You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
• Achieved 95% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

• Answered questions.
• Provided good customer service.
• Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

• Add your latest and highest degree first. 
• Start off with the degree name, then the institution’s name, and the dates attended. 
• Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

• Academic merits and achievements
• Relevant coursework taken
• Extracurricular activities  

BA in World Literature

• Graduated Summa Cum Laude
• Graduated first of the class in Communications
• Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

• Verbal and written communication
• Professionalism
• Customer focus
• Organization and planning
• Handling pressure and tolerating stress
• Attention to detail
• Reliability
• Multitasking
• Conflict resolution
• Problem-solving
• Prioritizing
• Time Management

Receptionist Hard Skills

• Microsoft Office (Word, Excel, Outlook)
• Administrative skills
• Supply management
• Typing skills (include WPM)
• Information management software
• Use of office equipment (fax machines, copiers, etc)
• Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

• Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
• Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
• Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
• Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
• Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections

Certifications.

• Microsoft Office Specialist - Issued by Microsoft
• Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

• Helped staff with daily clerical tasks and activities
• Got hands-on experience doing administrational work
• French (Fluent)
• German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

• Summarize your most important skills, achievements, or experiences.
• Expand on any information you couldn’t talk about in detail in your receptionist resume.
• Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

• Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
• Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
• Write a strong cover letter ending by including a strong call to action. 
• Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
• Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

• Customer Service Resume
• Event Planner Resume
• Bar and Restaurant Manager Resume
• Cashier Resume
• Waiter Resume
• Server Resume
• Barista Resume
• Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

• Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
• Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
• Quantify your work experiences by using the XYZ formula.
• Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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Customer Service Receptionist Resume Sample

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Work Experience

• Research prive and availability on NAPA product
• Generates weekly reports such as stockroom received but didn’t "scan ship" product and customer potentially received product but did not get billed
• Retrieves and distribute mail. Needs to come from stockroom in a timely manner
• Bookkeeping experience
• Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus
• Identify and assess customers’ needs to achieve satisfaction
• Responsible for maintaining and troubleshooting basic IT and telecom technical issues, set up and queries

Professional Skills

• Excellent administrative and clerical skills and procedures
• Strong verbal and written communications skills
• Excellent communication and customer service skills, and the ability to maintain a professional image and demeanor is required
• Organizing and planning skills
• Computers and relevant software application skills
• Keyboard Skills, attention to detail, initiative, reliability
• Possess basic math, typing and computer skills

How to write Customer Service Receptionist Resume

Customer Service Receptionist role is responsible for telecom, research, bookkeeping, credit, basic, languages, spelling, transportation, english, typing. To write great resume for customer service receptionist job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Customer Service Receptionist Resume

The section contact information is important in your customer service receptionist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Customer Service Receptionist Resume

The section work experience is an essential part of your customer service receptionist resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous customer service receptionist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service receptionist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Service Receptionist resume experience can include:

• Demonstrate ownership of the centre to ensure the centre is ‘show ready’ at all times-
• Patient, medical, or healthcare customer service experience
• Making appointments for patients
• We are looking for an individual with the following attributes
• Handle all FED-EX outgoing deliveries - completing Airbill package slips
• Answer incoming phone calls. Direct callers to appropriate department or individual

Education on a Customer Service Receptionist Resume

Make sure to make education a priority on your customer service receptionist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service receptionist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Receptionist Resume

When listing skills on your customer service receptionist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer service receptionist skills:

• Strong verbal communication skills along with English vocabulary and spelling aptitude
• Experience working in a Healthcare or Clinic setting
• Experience in manning front reception desk and heavy phone call system
• Excellent personality and customer service is key
• Participate in low priority work projects upon request
• Experience public contact / customer service

List of Typical Experience For a Customer Service Receptionist Resume

Experience for customer service / receptionist resume.

• Oversees efficient operations of transportation functions and warehouse, including receiving, stocking, picking, packing, delivery, equipment maintenance, security, and safety
• Dry room filing - place in chronological orderand file customer credits
• IMarks - ordering device inventory maintenance
• Meter all outgoing USPS mail/packages
• Update in/out board indicating who is in the office at all times
• Handle all equipment repair inquiries from customers by providing appropriate telephone numbers

Experience For Customer Service Receptionist Resume

• Answer all incoming lines and transfer to appropriate parties
• Sort all incoming mail
• Order all USPS and FED-Ex supplies
• Update telephone directory as needed basis
• File all FEDEX sender slips
• Greet all visitors and hand out visitor badges
• Maintain visitor book and file weekly
• Display/update all monthly magazines for front lobby area
• Refer potential employees to our web-site in regards to employment
• Advise all that need to verify employment of our direct confidential fax number that goes directly to H.R
• Take all new business calls and map location and send to appropriate TM with pertinent information
• Close phone lines at 5:00 PM and forward to company voice mail for after hour calls
• Retrieve all company voice mails at the start of shift
• Schedule all conference rooms for meetings and facilitate any needs for meetings as required
• Have all contractors that enter the facility to complete a contractor packet and forward to Warehouse Manager

List of Typical Skills For a Customer Service Receptionist Resume

Skills for customer service / receptionist resume.

• Experience and proficiency with Outlook, Word, and Excel
• Evaluate and respond to emergency phone calls by applying the procedures listed in emergency manuals
• Availability to work 10-20 hours per week for the Spring 2018 semester
• Channels all incoming calls and routes calls to appropriate individual
• Responds to emergency calls according to established procedures

Skills For Customer Service Receptionist Resume

• Work a multiple line phone system
• Customer service principles and practices
• Customer service or related field
• Provide directory assistance for all incoming telephone calls to the facility, dispositions the calls and determines where to forward the caller (to an internal department or an external Safeguard Distributor)
• Supports the main lobby of the facility and greets and registers visitors, maintains register books, announces and directs visitors to proper destination and issues proper security badges as required
• Maintain knowledge of current departments and personnel through daily use of company intranet to access relevant company and department communications. In addition, maintain thorough knowledge of Safeguard Distributors names, contact information, hours of operations, etc
• Notify management of unusual situations
• Place outbound calls to notify companies/individuals of past due account information
• Enrollment in at least 6 credit hours
• Familiarity with MS Word and Windows
• Availability to work year-round
• Maintain a positive attitude in a very fast paced environment
• Available to work 15-25 hours per week for Summer session
• Greet walk-in customers and determine the nature of their visit
• Answer basic inquiries, take detailed messages and provides basic information to all callers
• Communicate with callers and customers in a professional, friendly and efficient manner
• Customer Service for patients and providers
• Communicates general clinic information
• Patient Customer Service Representatives resolve patient inquiries and updates patient accounts
• Patient Customer Service Representatives use Microsoft Office Word/Excel/Outlook, medical software, & type 40+WPM
• Dependable work ethic

Related to Customer Service Receptionist Resume Samples

Customer service intern resume sample, customer service representative resume sample, customer service representatives resume sample, center support resume sample, tech, tech support resume sample, expert support resume sample, resume builder.

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Customer Service Receptionist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer service receptionist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Processes local non-NAPA supplier’s item that will be keyed as a SPOM order
• Processes orders from Napa stores
• Enters data for stock orders for Non-TAMS stores
• Other duties as assigned
• Answers customer service phone calls and distribution center main line
• Routes phone calls, answer general questions
• Interacts with patients, clinicians, insurers, and Myriad employees in a timely and professional manner
• Provide accurate, valid and complete information by using the right methods/tools
• Research freigh charges from vendors
• Sorts and distributes incoming mail and faxes in an accurate and timely manner
• Responsible for answering incoming phone calls promptly and courteously
• Meet personal/service team on repair/warranty service targets and call handling
• Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores
• Generates weekly reports such as stockroom received but didn’t "scan ship" product and customer potentially received product but did not get billed
• - Provide general administrative and clerical (receptionist) support
• - Provide information to callers
• - Answer telephone, screen and direct calls
• - Deal with inquiries from the public and customers
• - Take and relay messages
• - Ensure knowledge of staff movements in and out
• Responsible for greeting guest, managing log book, and alerting responsible manager of their attandence
• Able to understand detailed instructions and work from procedures
• Strong attention to detail
• Customer orientation and ability to adapt/respond to different types of characters
• Able to coordinate work within a team environment under limited supervision
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Ability to multi-task, prioritize, and manage time effectively
• Highly organized
• Knowledge of Cash Registration Operations
• Knowledge and experience with a Windows-based computer system

5 Customer Service Receptionist resume templates

Read our complete resume writing guides

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• 1+ previous experience in a Front Desk and/or Receptionist role
• Participate in the Quality Assurance plan
• Complies with applicable CLIA and HIPAA regulations
• Performs filing as needed
• Issues credit to store for miscellaneous reasons as needed
• 2 years + of general office / clerical experience and receptionist experience
• Must be detail minded
• Must be able to problem solve
• Must be able to make decisions
• Must have excellent phone skills
• Must have great communication skills
• Able to speak clearly and listen attentively
• Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence
• Must demonstrate professional business etiquette
• Must know PC’s / Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats)
• Must know Outlook
• Document management systems experience is a plus
• Must know office equipment (copying, scanning)

Customer Service / Receptionist Resume Examples & Samples

• Provide general administrative and clerical (receptionist) support
• Deal with inquiries from the public and customers
• Answer telephone, screen and direct calls
• Ensure knowledge of staff movements in and out
• Take and relay messages
• Provide information to callers
• Ability to work a multiple line phone system
• Organizing and planning skills
• Excellent administrative and clerical skills and procedures
• Computers and relevant software application skills
• Customer service principles and practices
• Keyboard Skills, attention to detail, initiative, reliability
• High school diploma/GED Required
• Able to handle large amounts of incoming calls. Perform stock move/replenish and keep quality standards high & accuracy
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Candidate must possess at least SPM qualification/Diploma
• Proven customer support experience or experience as a client service representative
• Computer literate in Microsoft Office and ERP system
• Good organisational and time management skills
• Results focused

Related Job Titles

Customer Service Receptionist Resume Example (Free Guide)

Create an customer service receptionist resume that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Welcome to our Customer Service Receptionist Resume Example article. Here we will provide you with a comprehensive guide on how to create a professional customer service receptionist resume. We will cover all the important aspects of creating a resume that will help you stand out from the competition. We will also provide you with tips on how to make your resume stand out, how to tailor it to the job you are applying for and how to make sure your resume is up to date and relevant. With these tips and our resume example, you will be well on your way to creating a great resume.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Customer Service Receptionist do?

A Customer Service Receptionist is responsible for providing excellent customer service, managing customer inquiries or complaints, answering phone calls, taking orders, scheduling appointments, and providing information about products and services to customers. They may also be responsible for helping customers with returns, filing paperwork, and other clerical duties.

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What are some responsibilities of a Customer Service Receptionist?

• Greet customers, answer their questions, and address their complaints in a friendly and professional manner.
• Collect customer information and update customer accounts.
• Answer incoming telephone calls and assess customer needs.
• Assist customers with purchasing decisions.
• Maintain customer records and handle customer inquiries.
• Process payments, refunds, and exchanges.
• Monitor customer service metrics and provide reporting.
• Set up customer accounts and provide customer service materials.
• Resolve customer complaints and escalate issues as necessary.
• Provide information about services, products, and policies.

Sample Customer Service Receptionist Resume for Inspiration

Personal Details

• Name: John Smith
• Address: 1234 Main Street, Anytown, USA
• Phone: (123) 456-7890
• Email: [email protected]

John Smith is a customer service receptionist with experience working in a busy office environment. He has excellent interpersonal and communication skills and is adept at resolving customer issues. He is fluent in English and Spanish and is certified in customer service.

Work Experience

• Customer Service Receptionist, ABC Corporation, Anytown, USA (2017-Present)
• Greet and welcome customers, answer customer inquiries and direct them to the appropriate department
• Provide excellent customer service to customers, resolve customer issues and provide support
• Maintain customer records, update customer accounts and process customer orders
• Receptionist, XYZ Corporation, Anytown, USA (2015-2017)
• Bachelor of Arts in Business Administration, Anytown University, Anytown, USA (2011-2015)
• Excellent customer service and communication skills
• Proficient in Microsoft Office Suite
• Knowledge of customer service protocols and procedures

Certifications

• Certified Customer Service Representative, Anytown Training Institute, Anytown, USA (2016)
• English (Fluent)
• Spanish (Fluent)

Resume tips for Customer Service Receptionist

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Customer Service Receptionist resume tips. We collected the best tips from seasoned Customer Service Receptionist - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight any customer service or reception experience in your resume.
• Include any special skills, such as foreign language proficiency or computer skills.
• Include a professional summary that summarizes your unique qualifications.
• Mention any awards or recognition you have received for your customer service excellence.
• Be sure to list any certifications that are related to the customer service receptionist job.

Customer Service Receptionist Resume Summary Examples

A customer service receptionist's resume summary or resume objective is a great way to provide potential employers with a quick overview of your skills and experience. This summary or objective is the first thing employers will see when they open your resume, so it should be clear, concise, and tailored to the job you are applying for. It should include your most relevant qualifications and experiences that are related to the job so employers can see at a glance why you are a great fit for the role. A resume summary or objective can be the deciding factor between you and another candidate, so make sure you take the time to craft a great one. For Example:

• Experienced Customer Service Receptionist with 5+ years of experience. Possesses excellent customer service and communication skills.
• Highly organized and detail-oriented with strong multitasking capabilities. Able to handle multiple tasks in a fast-paced environment.
• Customer Service Receptionist with 3+ years of experience in customer relations and problem resolution. Excellent communication and time management skills.
• Dedicated and reliable Customer Service Receptionist with a positive attitude and excellent customer service skills. Able to handle customer inquiries quickly and efficiently.
• Skilled Customer Service Receptionist with 5+ years of experience in customer relations. Experienced in greeting customers, providing information, and resolving customer complaints.

Build a Strong Experience Section for Your Customer Service Receptionist Resume

Having a strong experience section on a customer service receptionist resume is important because it communicates to employers that you have the skills and knowledge to be successful in the role. A strong experience section will also demonstrate that you have a track record of delivering excellent customer service and can help to differentiate you from other candidates. By highlighting your accomplishments, you can demonstrate to employers that you have the right qualifications and experience to be a successful customer service receptionist. For Example:

• Provided customer service to over 200 guests daily with professionalism and expertise.
• Greeted customers, answered questions, and responded to complaints in a friendly and efficient manner.
• Assisted customers in selecting items that best met their needs.
• Processed payments using a computerized point-of-sale system.
• Handled cash and credit transactions in accordance with company policies and procedures.
• Scheduled appointments and maintained accurate records.
• Answered incoming calls and responded to customer inquiries.
• Provided information about products and services.
• Organized and maintained a neat and orderly workspace.
• Provided excellent customer service at all times.

Customer Service Receptionist resume education example

A Customer Service Receptionist typically needs at least a high school diploma or equivalent. Additional education such as an associate's degree or certification in customer service, business administration, or a related field may be beneficial. Specific skills such as good communication, customer service, computer proficiency, and organization are also important. Here is an example of an experience listing suitable for a Customer Service Receptionist resume:

• Bachelor of Arts in Business Administration, University of Colorado, Denver, CO (2018)
• Associate of Science in Customer Service, Colorado Community College, Denver, CO (2016)
• Certified Professional Receptionist Training, Denver Technical College, Denver, CO (2015)

Customer Service Receptionist Skills for a Resume

It is important to add skills for Customer Service Receptionist Resume because it shows potential employers that you have the appropriate qualifications and experience to handle the job. Examples of skills that could be included are customer service, communication, multitasking, clerical duties, data entry, problem-solving, and time management. These skills demonstrate that you are capable of dealing with customer inquiries, managing customer interactions, and performing other duties associated with the position. Including these skills in your resume will help you stand out from other applicants and increase your chances of getting the job. Soft Skills:

• Communication
• Interpersonal
• Organizational
• Problem Solving
• Time Management
• Conflict Resolution
• Customer Service
• Multi-Tasking
• Communication Skills
• Computer Skills
• Organizational Skills
• Attention to Detail
• Multi-tasking
• Interpersonal Skills

Common Mistakes to Avoid When Writing a Customer Service Receptionist Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Customer Service Receptionist resume

• Demonstrate excellent verbal and written communication skills
• Maintain a professional attitude and demeanor
• Develop a strong understanding of company products and services
• Possess strong interpersonal skills
• Ability to multi-task and prioritize tasks
• Have the ability to handle customer inquiries and complaints in a professional manner
• Proficient in data entry, Microsoft Office Suite, and customer relations software
• Knowledge of customer service principles and practices
• Excellent problem-solving and decision-making skills
• Experience with telephone systems, cash handling, and other office equipment
• Ability to work independently and as part of a team

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• Resume and Cover Letter
• Receptionist Skills: Add to...

Receptionist Skills: Add to Improve Your Resume!

8 min read · Updated on June 03, 2024

Having the right Receptionist skills on your resume is the key to securing an interview.

A lot of people create a resume and then send it to every job they apply to – that's a significant waste of time and will only get you ghosted by companies. 

Because of the applicant tracking system. 

The best thing you can do, even if it takes a bit of extra time, is to ensure your resume stands out from the crowd and gets past the ATS by highlighting specific top receptionist skills. That will also make a world of difference in catching a recruiter's eye. 

This article will help you understand which skills are essential and how to present them effectively on your resume.

Why Receptionist skills matter

Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies.

A well-crafted resume skills section highlighting your relevant skills for a receptionist position will help your resume beat the applicant tracking system – ATS, which is the first step to getting your application noticed. 

Use the Receptionist top skills and proficiencies below to help you effectively write your resume.

Top Receptionist skills to highlight

Every job out there has a particular set of skills employers wish to see. The same is true for a Receptionist. You'll notice that the top Receptionist skills are a mix of technical proficiencies (i.e., hard skills) and interpersonal abilities (i.e., soft skills). 

Receptionist hard skills

Here are a few hard skills that you might need on your Receptionist resume. 

Data Entry and Record-Keeping

Accurate data entry and meticulous record-keeping are essential skills for a receptionist. They ensure that all information is correctly documented and easily accessible.

Information sharing: When you enter data correctly and consistently, you improve everyone's access to correct details of customer records and inventory reports, among other things.

Confidentiality: Record-keeping also has to do with handling sensitive information with discretion and integrity.

Language Skills

Today's work environment is diverse and often multicultural. Knowing additional languages can be a significant asset. So, if you are bilingual or multilingual , be sure to highlight this on your resume.

Multilingual Proficiency: Communicating through speech or in writing effectively with clients and colleagues in multiple languages.

Translation Skills: If you're one of the only people in your office who can speak additional languages, you might be asked to assist with translations and interpretations.

Technical Proficiency

The computer will probably be one of the most important tools you use as a Receptionist; therefore, being tech-savvy is a must. Employers seek candidates comfortable with various office software and equipment.

Office Software: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Office Equipment: Familiarity with operating photocopiers, fax machines, and multi-line phone systems.

Communication Skills

Effective communication is at the heart of a Receptionist's role. You must clearly articulate directions to visitors. That also requires you to listen attentively and give appropriate responses to inquiries.

Verbal Communication: You have to make sure that the people you interact with completely understand what you're telling them. 

Written Communication: Correspondence is at the forefront of a Receptionist's job, and most of it is written – in the form of memos and emails, making written communication a top Receptionist skill.

Organizational Skills

A lot of Receptionist jobs will require you to be able to work on more than one thing at a time. This makes your ability to stay organized utterly important. You have to be able to highlight your organizational skills to stand out from the crowd and impress the hiring manager. 

Scheduling: One of the main tasks in the Receptionist job description is managing appointments and calendars effectively. Keeping appointments straight involves extensive organizational skills.

Filing Systems: On top of that, filing is a top Receptionist skill. Being able to keep documents and records well-organized will help you perform your job better.

Receptionist soft skills

Let's take a look at some of the soft skills you'll need on your Receptionist resume

Problem-Solving Skills

Problems are inevitable, but how you handle them sets you apart. Showcasing your problem-solving skills can enhance your resume.

Quick Thinking: Addressing issues promptly and effectively.

Resourcefulness: Finding innovative solutions to unexpected challenges.

Customer Service Skills

A receptionist must provide excellent customer service, ensuring all visitors feel welcomed and valued.

Interpersonal Skills: As a Receptionist, you'll need to prove that you can build rapport with clients and colleagues.

Conflict Resolution: Conflicts are bound to happen; show prospective employers that you can handle complaints and conflicts gracefully by adding this Receptionist skill to your resume.

Adaptability

The ability to adapt to changing situations and handle unexpected challenges is vital in a receptionist role. Highlight your flexibility and willingness to embrace new tasks and responsibilities.

Flexibility: Being open to taking on new tasks and adjusting to shifting priorities.

Resilience: Remaining calm and effective under pressure or during busy periods.

Time Management

Effective time management ensures tasks are completed efficiently and deadlines are met.

Punctuality: Being on time and managing schedules efficiently.

Deadline Management: Completing tasks within given timeframes.

Attention to Detail

Attention to detail can prevent errors and enhance the overall quality of your work.

Accuracy: Ensuring all information is correct and up-to-date.

Thoroughness: Completing tasks diligently without overlooking any details.

Taking initiative and being proactive in identifying and solving problems can greatly enhance office efficiency. Employers value receptionists who can anticipate needs and take action without being asked.

Proactiveness: Anticipating needs and addressing potential issues before they arise.

Independent Work: Demonstrating the ability to work independently and make decisions confidently.

Additional Qualifications

Outside of the top Receptionist skills you need to showcase on your resume, the ATS will also be scanning your education and other qualifications to make sure you have what it takes to succeed in the role. Be sure to include the relevant qualifications on your resume, too. 

Educational Background

While specific educational requirements can vary, a high school diploma is typically the minimum requirement. Some employers may prefer candidates with additional certifications or coursework in office administration or related fields.

Certifications

Certifications can bolster your resume, demonstrating your commitment to professional development.

Certified Administrative Professional: CAP

Microsoft Office Specialist: MOS

Tailoring Your Resume

Even though you now have a better idea as to which Receptionist skills to highlight on your resume, it's crucial to tailor your resume to the job you're applying for because each company will want something a bit different. 

Let's take a look at a couple of different Receptionist job descriptions to compare. 

Receptionist job description #1:

Act as the face of the office, greeting and guiding visitors

Duties & responsibilities:

• Answer multi-line phones
• Respond to client inquiries
• Welcome on-site visitors
• Provide excellent customer service
• Perform administrative and clerical duties like filing, copying, and mail runs

Qualifications:

• Minimum High School diploma or G.E.D.
• 1-3 years of experience
• Excellent phone etiquette
• Working knowledge of computers, internet access, and MS Office Suite

Receptionist job description #2:

Seeking a professional, courteous, and organized Receptionist for the front desk environment. Must be able to handle multiple tasks simultaneously.

Responsibilities:

• Answer and screen incoming calls
• Handle mail – sort, distribute, and reply
• Maintain office supply inventory
• Update and maintain records and logs
• High school diploma or equivalent
• Bilingual a plus
• 1+ years of experience
• Articulate communicator
• Able to work independently or as a member of a team

Do you see the differences? Both jobs want you to answer the phone and greet customers, but job #2 wants you to handle office supplies inventory. That would be a critical Receptionist skill to include on your resume. 

As you dissect the job description, looking for the right Receptionist skills to include on your resume, you'll want to keep a few things in mind:

Customize Your Resume: Use the exact verbiage from the job description to talk about Receptionist skills on your resume.

Use Action Words: Start bullet points with strong action verbs (e.g., managed, organized, coordinated).

Quantify Achievements: Whenever possible, use numbers to quantify your accomplishments (e.g., managed a multi-line phone system receiving 100+ calls per day).

The right Receptionist skills win interviews

Securing a receptionist position requires more than listing generic skills. Highlighting specific receptionist top skills such as communication, organization, technical proficiency, and customer service can make your resume stand out. 

Remember to tailor your resume to each job application, emphasizing the qualifications that match the job description. With the right skills and a well-crafted resume, you'll be well on your way to landing that interview and starting your career as a receptionist.

TopResume can double-check to make sure your resume has the top Receptionist skills to help you win an interview. Upload your resume today for a free review by expert resume writers.

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Receptionist Resume Examples and Templates for 2024

• Resume Examples

How To Write a Receptionist Resume

• Resume Text Examples

Working as a receptionist can be a way to use your customer service skills to enhance efficiency at the office and ensure clients have a positive experience from start to finish. Find out how to tailor your receptionist resume to align with your career goals as you apply for a new position.

• Entry-Level
• Senior-Level

1. Write a dynamic profile summarizing your receptionist qualifications

When you’re applying for a receptionist position, you need to show potential employers that you have the right balance of customer service skills and technical ability to handle the front end of the business. A key place to highlight these skills is your resume’s profile section. Use this paragraph to give an overview of your career, such as years of experience, and mention any specific technical proficiencies, such as CRMs or scheduling software. Entry-level applicants can focus on professional skills and how they can help create a better client experience.

Senior-Level Profile Example

Personable and professional receptionist with over a decade of experience in fast-paced, high-volume settings. Combines a commitment to superior customer service with strong verbal and written communication skills, expert knowledge of Microsoft Office, and experience with various CRMs.

Entry-Level Profile Example

Recent college graduate with experience in customer service and administrative support, I am a fast learner who thrives on interacting with people and providing unparalleled assistance to internal employees, external guests, and clients.

2. Add your receptionist experience with compelling examples

The professional experience section of your resume gives the hiring manager an idea of your job history, previous responsibilities, and duties and whether you have the knowledge and skills to be a good fit. Use powerful action verbs to describe your duties, and try to fit in data points when possible. For example, don’t just say you answered the phone. Say that you greeted an average of 15 customers per hour and transferred their calls to the appropriate department. It can also be helpful to include any technology upgrades you were a part of or how you impacted customer satisfaction surveys.

Senior-Level Professional Experience Example

Receptionist, EFG Property Management, Philadelphia, PA April 2012-September 2016

• First point-of-contact for property management firm with 30+ properties throughout Philadelphia
• Answered a multi-line phone system and transferred callers quickly and accurately to appropriate departments
• Greeted office visitors and provided information and assistance as needed
• Processed rent payments and security deposits
• Filed lease paperwork and other legal documents
• Logged and tracked maintenance requests for all properties

Entry-Level Professional Experience Example

Receptionist, Temple University Financial Aid Office, Philadelphia, PA June 2017-Present

• Answer phones and direct calls to financial aid counselors or other appropriate personnel
• Oversee departmental email account and forward inquiries to appropriate personnel
• Schedule counseling appointments for current and prospective students and families
• Open and sort incoming mail
• Provide administrative support to financial aid counselors and other personnel as needed, including data entry, filing, sending faxes, and making photocopies

3. List your education and certifications relevant to receptionists

While many receptionist positions may be considered entry-level, those for larger companies or private firms in industries such as law and health care may require specific certifications or a certain education level. Highlighting any relevant coursework or certifications you have can make you a more attractive candidate. If you took business classes in college, you can point to assignments that gave you a better understanding of how office operations support the business’s larger growth goals. Receptionist certifications, software proficiencies, and other relevant credentials can show that you have a deep interest in the industry and are invested in growing your skills.

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Certified Professional Receptionist, International Association of Administrative Professionals, 2022
• [Degree Name]
• [School Name], [City, State Abbreviation] – [Graduation Month and Year]
• Bachelor of Science, Tourism & Hospitality Management
• Temple University, Philadelphia, PA – May 2009

4. Include a list of of your receptionist skills and proficiencies

The main function of a resume is to show that you have the professional skills and experience to succeed in the role. Hiring managers for receptionist positions are looking for specific professional and technical skills, and making sure to list these in your resume under a key skills section or work them into the professional experience section can put you at the top of the stack.

Start with any skills listed in the job description, such as Windows proficiency and experience with multi-line phone systems, and work your way down to more general ones if you have room. Here are some common proficiencies hiring managers are looking for in prospective receptionists.

How to Pick the Best Receptionist Resume Template

Starting with a resume template can make it easier to create a simple yet effective resume so you can start applying for receptionist jobs. The best templates make good use of white space, are easily skimmable, and show off your most relevant skills and accomplishments. Look for templates that make good use of bullets, bolding, and italics and are customizable so you can tailor them to each job posting.

Receptionist Text-Only Resume Templates and Exampless

Greg Jones (123) 456-7890 [email protected] 123 Address Rd, Anywhere, USA, 12345

Recent college graduate with experience in customer service and administrative support. A fast learner who thrives on interacting with people and providing unparalleled assistance to internal employees and external guests and clients.

• Excellent written and verbal communication skills
• Expert proficiency in Microsoft Office, Microsoft Outlook, Google Suite, and Adobe Acrobat
• Professional phone etiquette
• Attention to detail
• Patient and professional under pressure

Bachelor of Arts, English Temple University, Philadelphia, PA, 2013-2017

• Academic experience in writing, critical thinking, and creative problem-solving

Job Experience

• Oversee departmental email account, and forward inquiries to appropriate personnel

Office Assistant, Temple University Admissions Office, Philadelphia, PA September 2015-May 2017

• Provided support to Admissions Office staff, including greeting prospective students, scheduling tours, mailing college marketing materials, and coordinating interviews with admissions counselors
• Answered questions from prospective students and their families via phone and email
• Transferred calls to admissions counselors and other personnel as necessary
• Processed student information, including sorting mail and entering data received into the applicant management system

Angela Martin (123) 456-7890 [email protected] 123 Address Rd, Anywhere, USA, 12345

Friendly, organized receptionist with significant experience in fast-paced healthcare environments. Committed to providing exceptional customer service and effective administrative support while embracing new challenges and skills.

Professional Experience

Receptionist, Pediatric Care Group, Pittsburgh, PA April 2016-Present

• Welcome and check in approximately 30 patients per day at pediatrician’s office
• Schedule and confirm appointments via phone and email
• Answer questions and provide assistance in person, over the phone, and through email
• Distribute forms to patients and verify that required fields are completed properly
• Collect and process patient co-pays
• Maintain digital and physical patient records
• Coordinate with local hospitals to schedule in-patient and out-patient procedures

Assistant Receptionist, Community Health Center, Pittsburgh, PA June 2013-April 2016

• Greeted and checked in approximately 40 patients per day at urban health clinic
• Scheduled and confirmed appointments via phone and email
• Maintained physical and digital confidential patient records
• Coordinated with health insurance companies to cover appointments and procedures and resolve billing issues
• Provided support to head receptionist as needed, including data entry, ordering office supplies, and maintaining the patient waiting area

Bachelor of Arts, Communication University of Pittsburgh, Pittsburgh, PA, August 2009-May 2013

• Proficient in Microsoft Office, Microsoft Outlook, Adobe Acrobat, Google Suite
• Using a multi-line phone system
• Organization and attention to detail
• Providing friendly, prompt customer service

Christine Miller (123) 456-7890 [email protected] 123 Address Rd, Anywhere, USA, 12345

Personable and professional receptionist with over a decade of experience in fast-paced, high-volume settings. Combines a commitment to superior customer service with strong verbal and written communication skills, expert knowledge of Microsoft Office, and experience with various CRMs.

Head Receptionist, KMS Hospitality Group, Philadelphia, PA September 2016 – Present

• Manage a team of three receptionists at the main office for a large restaurant and events management firm
• Utilize a multi-line phone system to answer and transfer calls to appropriate personnel
• Maintain office calendar for scheduling on- and off-site meetings and events
• File and organize vendor contracts and other legal paperwork
• Handle all incoming and outgoing mail correspondence
• Greet and assist office visitors

Front Desk Agent, Ace Hotel, Philadelphia, PA June 2009-April 2012

• Assisted guests at a 300-room luxury hotel in downtown Philadelphia
• Processed reservations, check-ins, departures, and payments in accordance with company guidelines and procedures
• Provided information and assistance in person, over the phone, and via email
• Maintained daily schedule of on-site events and locations
• Handled mail, messages, guestroom messages, and faxes per company procedures
• Logged guest complaints and maintenance requests in property management system

Bachelor of Science, Tourism & Hospitality Management Temple University, Philadelphia, PA, August 2005-May 2009

• Verbal and written communication skills
• Scheduling with Microsoft Outlook and Google Calendar
• Working in fast-paced office environments
• Friendly and attentive customer service
• Physical and digital file maintenance
• Proficient in Microsoft Office, Adobe Acrobat, and Google Suite

Frequently Asked Questions: Receptionist Resume Examples and Advice

What are common action verbs for receptionist resumes -.

The professional experience section of your resume is arguably the most important, but it can also be the most daunting to write. Each bullet should start with an action verb that represents the job duty and highlights part of your skill set. If most of your positions are similar, you could find yourself running low on action verbs to describe your work. We’ve included a list of common action verbs for receptionist positions below for when you get stuck.

How do you align your resume with a job description? -

You’re likely applying to more than one receptionist job, and while you don’t need to create a brand new resume for each position, you do need to tailor your resume to each job description. Hiring managers today are busy and often have to sort through hundreds of resumes, and the competition is likely to get stronger, with little to no job growth expected for receptionist roles through 2031.

To help find the right candidate sooner, managers often use applicant tracking software (ATS). ATS scans the resumes and automatically filters them by best fit, largely on how many keywords from the job description match the resume. By ensuring that you’re tailoring your resume to the job description, you can increase the chances that you make it through the first — and hopefully last — round of cuts.

What is the best receptionist resume format? -

While the best resume format for a receptionist position varies depending on your skills and experience, a targeted resume generally works well for this job. This type of resume makes it easy to highlight the specific skills and proficiencies you have that line up with the job posting. For example, if you are already familiar with the employer’s appointment scheduling software listed in the job description, highlighting this lets them know that you won’t need extensive training to be able to start handling calls. A targeted resume can also be beneficial for entry-level applicants with transferable skills in other industries.

Finishing your resume can bring a big sigh of relief, but you’re not quite done yet. Unless the job posting says not to, including a matching cover letter is always a good idea. If you’re unsure how to start, look at these receptionist cover letter examples and templates for ideas.

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10 Receptionist Resume Examples That Will Get You Hired

As the first line of communication between a company and its clients, the importance of a receptionist cannot be overstated. As the face of the company, a receptionist is responsible for creating positive impressions that can influence business growth and customer loyalty.

Overview of Receptionist Resume

A. Definition

A receptionist resume is a document used by job applicants to showcase their qualifications, skills, and experience to potential employers seeking a receptionist or front desk representative. It is an essential tool that helps candidates stand out from the crowd and secure employment in a highly competitive job market.

B. Characteristics of a Successful Receptionist Resume

A successful receptionist resume should:

• Be well-structured and easy to read, with clear and concise sections.
• Highlight the candidate’s relevant work experience, education, and skills.
• Provide specific and quantifiable examples of past achievements.
• Include strong action verbs to describe the candidate’s contributions to previous roles.
• Use keywords relevant to the position and industry to help the resume pass through applicant tracking systems (ATS).

C. Tips for Writing a Receptionist Resume

When writing a receptionist resume, candidates should:

Tailor the resume to the specific job listing and company culture.

Use a professional font and format that is easy to read and scan quickly.

Include a clear and engaging objective or summary statement that highlights the candidate’s key skills and qualifications.

Describe their work experience using bullet points that detail their responsibilities, accomplishments, and impact on the company.

Showcase any relevant certifications, training or education that demonstrate their commitment to professional development.

Use metrics or numbers to quantify past achievements, such as the number of clients served or the percentage increase in customer satisfaction.

Avoid using jargon or technical terms unfamiliar to the reader.

Proofread the resume thoroughly to ensure there are no typos, spelling errors, or grammatical mistakes.

By following these tips, candidates can create a receptionist resume that highlights their professional strengths and aligns with the employer’s goals and expectations.

Receptionist Resume Format

When it comes to formatting your receptionist resume, there are three options to consider: Chronological, Functional, and Combination. Each format has its own strengths and weaknesses, and the best choice for you will depend on your specific skills and experience.

A. Chronological Format

The chronological format is the most common and straightforward method for formatting a resume. It lists your work experience in reverse-chronological order, starting with your most recent position and working backwards. This format is ideal for receptionists who have a stable work history and want to highlight their career progression.

If you have held several receptionist positions over the years and have a clear career path, the chronological format can help you showcase your growth and development as a professional. Use bullet points to list your accomplishments and responsibilities for each job, and make sure to focus on results rather than solely on duties.

B. Functional Format

The functional format is a bit less common and focuses on your skill set rather than your work history. This format is ideal for receptionists who are changing careers, have gaps in employment or have limited work experience.

In this format, you will lead off with a summary of qualifications or professional summary. Then, break each section into a specific skill, experience, education, or volunteer work. Within each section, further elaborate upon your individual or team accomplishments for each relevant project if applicable.

The objective of a functional resume is to make the most of your qualifications while providing a comprehensive overview of your career, even if it wasn’t necessarily spent doing receptionist work.

C. Combination Format

The combination format, as the name suggests, combines aspects of both the chronological and functional resume formats. This format is ideal for receptionists who want to highlight their skills and networking experience, but also want to include their work history.

The combination format resumes open up with your skills areas, followed by a summary of your work history. Under each experience, be sure to describe your results, accomplishments, and responsibilities.

This format really allows you to show off how your skills have developed over time, and demonstrate your best selling points upfront.

The format that you choose will depend largely on your individual circumstances, and there’s no one-size-fits-all solution. However, by understanding the strengths and weakness of each format, you can create a receptionist resume that will get you hired. So, choose wisely! When crafting your receptionist resume, there are several key sections to include in order to make yourself stand out to potential employers. Here are the essential sections to include:

A. Header The header should be located at the top of your resume and clearly display your name, contact information, and any relevant professional titles or certifications you hold. This section should be easily readable and stand out from the rest of the resume.

B. Objective The objective section should briefly state what you hope to achieve through this job application. Be sure to keep it professional and tailored to the specific job you’re applying for.

C. Professional Summary The professional summary section is an opportunity to highlight your most valuable skills and qualifications that make you a great fit for the job. It’s a good idea to include specific details about your experience as a receptionist, such as your ability to handle high volumes of phone calls and your proficiency in handling customer inquiries.

D. Skills In this section, list out all of your relevant skills and abilities that make you qualified for the role of a receptionist. This may include technical skills such as computer proficiency, as well as soft skills such as communication and time management.

E. Work Experience Your work experience section should be broken down by each previous position you’ve held as a receptionist. Within each position, include the following:

• Company Name
• Job Description
• Achievements

For the job description, it’s a good idea to include specific details about your daily duties and responsibilities. This helps potential employers understand what you’re capable of accomplishing in the role.

F. Education Finally, include any relevant educational experience you have, such as a degree in business administration, human resources, or communications. This section should also list out any professional certifications or training programs you’ve completed that make you more qualified for the position.

By including these sections in your receptionist resume, you’ll be sure to impress potential employers and land the job of your dreams. Just be sure to tailor each section to the specific job you’re applying for, and you’ll be well on your way to success.

Receptionist Resume Examples

In this section, we will provide 10 receptionist resume examples that will get you hired. Whether you are a recent graduate, looking for a new job, or seeking a change in career, these examples will help you tailor your resume to the receptionist role you desire.

Example 1: Chronological

A chronological resume is perfect for showcasing your work history in a straightforward manner. If you have several years of receptionist experience, this format may be the best option for you. Start with your most recent position and work your way backwards.

Emily Johnson

Receptionist

Contact Information

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/emilyjohnson

Highly organized and detail-oriented receptionist with 5+ years of experience in fast-paced office environments. Proven ability to handle multiple tasks efficiently while maintaining a professional and welcoming demeanor. Excellent communication and customer service skills.

Professional Experience

Receptionist, ABC Company

• Greeted and assisted visitors, providing information and directing them to the appropriate departments.
• Managed incoming calls, answered inquiries, and transferred calls to the relevant staff members.
• Scheduled appointments, meetings, and conference rooms, ensuring efficient use of resources.
• Handled incoming and outgoing mail, packages, and deliveries.
• Maintained an organized reception area and ensured it was clean and presentable at all times.

Administrative Assistant, XYZ Corporation

• Supported the executive team by managing their calendars, scheduling appointments, and making travel arrangements.
• Prepared and distributed correspondence, reports, and presentations.
• Managed office supplies inventory and placed orders when necessary.
• Assisted with organizing company events and meetings.

Associate Degree in Business Administration, City College

• Customer Service
• Phone Etiquette
• Appointment Scheduling
• Administrative Support
• Organization
• Communication

Certifications

• First Aid and CPR

Example 2: Functional

If you want to highlight your specific skills and achievements rather than just your work experience, a functional resume may be the right choice for you. This format focuses on your qualifications and accomplishments, rather than the jobs you’ve held. It’s best suited for those who are seeking a receptionist role in a new industry.

Sarah Thompson

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/sarahthompson

Highly skilled and personable receptionist with a strong focus on providing exceptional customer service. Proven ability to handle various administrative tasks and adapt quickly to changing priorities. Detail-oriented and organized, with excellent problem-solving and communication skills.

• Customer Service: Provide outstanding service to clients and visitors, ensuring a positive experience.
• Communication: Strong verbal and written communication skills, able to interact effectively with individuals at all levels.
• Organization: Efficiently manage administrative tasks, maintain schedules, and prioritize responsibilities.
• Multitasking: Handle multiple inquiries, phone calls, and administrative duties simultaneously.
• Problem-solving: Identify issues and find prompt resolutions, ensuring smooth operations.
• Technical Proficiency: Proficient in MS Office Suite and various office management software.
• Greeted and welcomed visitors, ensuring a positive and professional first impression.
• Managed a multi-line phone system, answered inquiries, and directed calls to the appropriate departments.
• Scheduled and confirmed appointments, meetings, and conference rooms, maintaining an organized calendar.
• Managed incoming and outgoing mail, packages, and deliveries.
• Assisted with administrative tasks, including data entry, filing, and document preparation.

Diploma in Office Administration, City Business School

Additional Skills

• Time Management
• Problem-solving
• Attention to Detail

Example 3: Combination

A combination resume is a mix between a chronological and functional resume. This format highlights both your work experience and skills. You can showcase your work history in reverse chronological order and also highlight your skills and accomplishments. Choose this format if you have a long work history, but want to showcase specific skills that apply to the receptionist role.

Michael Adams

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/michaeladams

Results-driven receptionist with 8+ years of experience in managing front desk operations. Proven track record in providing exceptional customer service, organizing administrative tasks, and maintaining a professional and welcoming environment. Skilled in appointment scheduling, phone handling, and administrative support.

Bachelor of Business Administration, University of XYZ

Example 4: No Work Experience

If you are a recent graduate or looking to change careers and have limited receptionist experience, a no work experience format may be the best option. This format focuses on your academic achievements, extracurricular activities, and any relevant volunteer work or internships.

Jessica Parker

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/jessicaparker

Detail-oriented and highly motivated recent graduate with a diploma in Office Administration. Strong organizational and communication skills, with a passion for providing exceptional customer service. Proven ability to handle administrative tasks efficiently and adapt to fast-paced environments. Seeking an opportunity to contribute to a dynamic team as a receptionist.

Office Administration Practicum, XYZ Company

• Assisted with front desk operations, including greeting visitors and answering phone calls.
• Scheduled appointments and maintained calendars using MS Outlook.
• Managed incoming and outgoing mail, ensuring timely delivery.
• Assisted with administrative tasks, such as data entry and document preparation.

Volunteer Experience

Receptionist Volunteer, Community Center

• Greeted visitors and provided information about the center’s programs and services.
• Assisted with answering phone calls and directing inquiries to the appropriate departments.
• Managed scheduling of meeting rooms and assisted with event coordination.

Example 5: With Internship Experience

For those who have completed a receptionist internship, including it on your resume can make a big difference. Highlight the skills you developed during your internship, such as answering phones, managing schedules, and greeting customers. This format showcases your experience in a structured way and can make you stand out from the competition.

Rachel Mitchell

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/rachelmitchell

Highly motivated receptionist with strong customer service skills and a passion for creating a welcoming environment. Experienced in managing front desk operations and handling administrative tasks. Completed a receptionist internship where I developed excellent communication and organizational skills in a fast-paced professional setting.

Receptionist Intern, XYZ Company

• Greeted and assisted visitors, ensuring a positive and professional first impression.

Bachelor of Business Administration, University of ABC

Example 6: With Customer Service Experience

Many receptionist roles require excellent customer service skills. If you have experience in customer service, make sure to highlight it on your resume. Include any relevant skills, such as handling complaints or managing multiple tasks at once. This format can help you showcase your customer service skills and how they apply to the receptionist role.

Jason Cooper

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/jasoncooper

Customer-oriented receptionist with a strong background in providing exceptional service. Skilled in managing front desk operations, handling inquiries, and resolving customer concerns. Proven ability to multitask and maintain a professional and friendly demeanor. Combining receptionist experience with a solid customer service background to deliver excellent support to clients and visitors.

• Greeted visitors and provided information about the company’s products and services.
• Managed incoming calls, directed inquiries to the appropriate departments, and resolved customer concerns.
• Scheduled appointments and maintained calendars for staff members.

Customer Service Representative, XYZ Corporation

• Assisted customers in-person and over the phone, providing product information and resolving issues.
• Managed customer inquiries and complaints, ensuring prompt and satisfactory resolution.
• Handled cash transactions and maintained accurate records of sales.
• Collaborated with the sales team to meet customer needs and achieve sales targets.

Diploma in Business Administration, City Business School

• Conflict Resolution
• Multitasking

Example 7: With Medical Receptionist Experience

A medical receptionist role requires specific skills and knowledge of medical terminology. If you have experience in this field, it’s important to highlight it on your resume. Make sure to include any relevant certifications or training you’ve received, such as HIPAA or medical billing. This format can help you stand out from other candidates and show your expertise in the field.

Emily Turner

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/emilyturner

Experienced receptionist with a background in medical office administration. Strong knowledge of medical terminology and exceptional organizational skills. Proven ability to provide excellent customer service in a healthcare setting. Seeking a medical receptionist role to contribute to a patient-focused environment.

Medical Receptionist, ABC Clinic

• Greeted patients and visitors, providing a warm and welcoming atmosphere.
• Managed patient appointments, ensuring accurate scheduling and maintaining calendars.
• Verified patient insurance information and collected co-payments.
• Assisted with patient inquiries and directed them to the appropriate departments.
• Maintained patient records, ensuring confidentiality and accuracy.

Front Desk Coordinator, XYZ Hospital

• Assisted with the check-in and check-out process for patients, ensuring a smooth flow.
• Scheduled surgeries and coordinated with the surgical team to ensure efficient patient care.
• Handled incoming calls, answered inquiries, and transferred calls to the appropriate departments.
• Assisted with administrative tasks, such as filing medical records and maintaining office supplies.

Diploma in Medical Office Administration, City Business School

• Medical Terminology
• Patient Intake
• HIPAA Compliance
• HIPAA Compliance Training

Example 8: With Administrative Assistant Experience

Receptionists often have administrative duties such as scheduling appointments and managing paperwork.

David Thompson

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/davidthompson

Detail-oriented receptionist with a background in administrative support. Strong organizational and communication skills with a proven ability to handle multiple tasks efficiently. Experienced in managing front desk operations, coordinating schedules, and providing excellent customer service. Combining receptionist and administrative skills to contribute to a professional and customer-focused environment.

• Greeted visitors and directed them to the appropriate departments, ensuring a positive first impression.
• Scheduled appointments and maintained calendars for multiple team members.
• Assisted with administrative tasks, including data entry, document preparation, and filing.
• Provided comprehensive administrative support to the executive team, managing calendars, scheduling appointments, and making travel arrangements.
• Coordinated meetings and conference calls, ensuring timely communication and efficient use of resources.
• Assisted with special projects and events, managing logistics and handling administrative tasks.

Bachelor of Arts in Business Administration, University of ABC

Example 9: With Administrative Assistant Experience

Receptionists often have administrative duties such as scheduling appointments and managing paperwork. If you have previous experience as an administrative assistant, highlight it on your resume. Showcase your organizational skills, attention to detail, and ability to handle multiple tasks. This format can demonstrate your proficiency in both receptionist and administrative duties, making you a strong candidate for the role.

Samantha Davis

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/samanthadavis

Experienced receptionist with a background in the legal industry. Knowledgeable in legal terminology and processes, with strong organizational and communication skills. Proven ability to manage front desk operations and provide exceptional customer service. Seeking a legal receptionist role to contribute to a professional and client-focused environment.

Legal Receptionist, ABC Law Firm

• Greeted clients and visitors, ensuring a professional and welcoming atmosphere.
• Managed incoming calls, screened and transferred inquiries, and took detailed messages.
• Scheduled appointments and maintained calendars for attorneys and staff members.
• Assisted with administrative tasks, including filing legal documents and managing office supplies.

Front Desk Coordinator, XYZ Legal Services

• Managed the reception area, ensuring efficient workflow and a positive client experience.
• Assisted with client intake, collecting necessary information and ensuring accuracy of client records.
• Coordinated with attorneys and paralegals to schedule meetings, depositions, and court appearances.
• Handled incoming and outgoing mail, including tracking and distributing important legal documents.

Bachelor of Arts in Legal Studies, University of ABC

• Legal Terminology
• Client Intake
• Document Management

Example 10: Multilingual Receptionist

In today’s diverse work environment, being multilingual can be a valuable asset for a receptionist. If you are fluent in multiple languages, include that information on your resume. Highlight your language skills, specify the languages you speak, and indicate your level of proficiency. This format can set you apart from other candidates and show your ability to communicate effectively with a diverse clientele.

Olivia Martinez

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/oliviamartinez

Highly motivated receptionist with a background in the hospitality industry. Proven ability to provide exceptional customer service and maintain a professional and welcoming atmosphere. Skilled in managing front desk operations and coordinating guest services. Seeking a receptionist role to contribute to a customer-centric environment.

Receptionist, ABC Hotel

• Welcomed guests, checked them in, and provided information about hotel amenities and services.
• Managed incoming calls, took reservations, and answered inquiries regarding room availability and rates.
• Coordinated guest services, including arranging transportation, handling luggage, and addressing special requests.
• Assisted with administrative tasks, such as guest registration, check-out, and billing.

Front Desk Agent, XYZ Resort

• Provided a personalized and welcoming experience for guests, ensuring their satisfaction and loyalty.
• Managed reservations, including booking and modifying room accommodations based on guest preferences.
• Handled guest inquiries, requests, and complaints, resolving issues in a timely and professional manner.
• Collaborated with other departments to ensure seamless guest experiences and coordinate special events.

Diploma in Hospitality Management, City Business School

• Reservation Management
• Guest Services
• Problem Resolution

Common Mistakes to Avoid

As you create your receptionist resume, keep in mind these common mistakes to avoid:

A. Typos and Grammatical Errors

Proofread your resume carefully to ensure there are no typos or grammatical errors. Such errors can harm your chances of getting hired as they indicate a lack of attention to detail.

B. Using the Wrong Format

Using an incorrect format can make your resume look unprofessional. Stick to a clean and easy-to-read format that makes your resume stand out.

C. Focusing on Duties instead of Achievements

Instead of listing your duties as a receptionist, focus on your achievements. Use quantifiable achievements and metrics to highlight your successes, such as handling a high volume of calls or managing complex schedules.

D. Lack of Keywords

Many employers nowadays use Applicant Tracking Systems (ATS) to scan resumes for keywords related to the position. Make sure you include relevant keywords to increase your chances of being selected as a potential candidate.

E. Not Customizing the Resume

Customize your resume to the job you’re applying for. Don’t submit the same generic resume to various employers. Use the job description to tailor your resume and show how you’re the best fit for the position.

Tips for Customizing Your Receptionist Resume

Customizing your receptionist resume is crucial if you want to increase your chances of getting hired. To help you with this task, consider following these tips:

A. Research the Company

Before you start working on your resume, take the time to research the company you are interested in working for. Look at their website, social media pages, and any other relevant sources to get a better understanding of their culture, values, and mission statement. This information will help you tailor your receptionist resume to match their expectations.

B. Highlight Relevant Skills

As a receptionist, you need to have excellent communication and customer service skills. However, there may be additional skills that are specific to the company or industry you are applying for. Make sure to highlight these relevant skills on your receptionist resume to show that you are a great fit for the position.

C. Include Keywords

Many companies use applicant tracking systems (ATS) to scan resumes for specific keywords. These keywords may be related to the job duties, skills, or qualifications required for the role. To increase your chances of getting past the ATS, make sure to include these keywords on your receptionist resume.

D. Emphasize Achievements

Finally, don’t forget to emphasize your achievements on your receptionist resume! While it’s important to list your job duties and responsibilities, showcasing your accomplishments can set you apart from other candidates. Use specific, quantifiable examples to demonstrate how you have positively impacted previous employers.

By following these tips for customizing your receptionist resume, you can increase your chances of getting hired. Good luck!

Receptionist Resume Checklist

If you’re looking to land a receptionist job, a well-crafted resume can make all the difference. To ensure that your resume stands out from the crowd and impresses hiring managers, follow this receptionist resume checklist:

Your header should be clear and easy to read, with your name at the top in a larger font size. Include your contact information below your name, including your phone number, email address, and physical address (optional). Make sure your header is consistent in formatting with the rest of your resume.

B. Objective

While some experts recommend including a career objective on your resume, others suggest skipping it altogether. If you do choose to include an objective, make sure it’s specific to the receptionist position you’re applying for and highlights your qualifications and skills.

C. Professional Summary

A professional summary is an alternative to the objective statement and can be more effective. This section should only be a few sentences long, highlighting your most relevant skills and experience. Be sure to include keywords from the job description to help your resume pass any Applicant Tracking Systems (ATS) that may be in use.

Under the heading “Skills,” list any relevant skills you have that match the job description of the receptionist position. This may include knowledge of software programs, excellent communication skills, customer service experience, and administrative skills.

E. Work Experience

Your work experience section should detail relevant work history in reverse chronological order. Be sure to focus on your duties and achievements that demonstrate why you’re qualified for the job. Use active verbs such as “managed,” “coordinated,” and “improved.”

F. Education

List your education and any relevant coursework, certifications, or degrees. If you have a college degree, include only the degree and the institution you attended. For high school diplomas, specify the school and completion date.

G. Formatting and Design

Your receptionist resume should be designed in a neat and clear manner, with easy-to-read fonts and simple formatting. Choose a font style that is legible and professional, such as Times New Roman, Calibri, or Arial. Use bold and italics to highlight section headings and important information. Avoid using graphics, pictures or excessive colors.

Following these seven steps of the receptionist resume checklist can help you stand out from the crowds of applicants and land a great receptionist job. Be sure to take the time to tailor your resume to each job description and highlight why you are the best candidate for the job.

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Top 12 Receptionist Skills to Put on Your Resume

A well-crafted resume highlighting key receptionist skills can significantly enhance your job prospects in the administrative field. Showcasing a blend of technical, organizational, and interpersonal abilities demonstrates to potential employers your readiness to manage front desk operations efficiently and contribute positively to the workplace environment.

Receptionist Skills

• Multitasking
• Microsoft Office
• Customer Service
• Telephone Etiquette
• Scheduling (e.g., Calendly)
• CRM Software (e.g., Salesforce)
• Typing Speed
• Email Management (e.g., Outlook)
• Billing Software (e.g., QuickBooks)
• Conflict Resolution
• Bilingual (Specify languages)

1. Multitasking

Multitasking, in the context of a receptionist, involves simultaneously handling multiple tasks efficiently, such as answering phones, greeting visitors, scheduling appointments, and performing administrative duties.

Why It's Important

Multitasking is crucial for a receptionist as it enables them to efficiently handle multiple tasks simultaneously, such as answering calls, greeting visitors, and managing schedules, ensuring smooth and effective front desk operations.

How to Improve Multitasking Skills

To improve multitasking, especially for a receptionist role, focus on prioritizing tasks, reducing distractions, and practicing task switching. Develop a system for organizing tasks by urgency and importance. Minimize interruptions by designating specific times to check emails or messages. Regularly practicing shifting between tasks can also enhance your multitasking abilities, making transitions smoother and less time-consuming.

For more detailed strategies:

Prioritizing Tasks : Learn to identify and categorize tasks by urgency and importance. MindTools offers insights on effective prioritization.

Reducing Distractions : Implement strategies to minimize interruptions. Healthline provides practical tips to reduce distractions.

Practicing Task Switching : Improve your ability to switch tasks efficiently. Verywell Mind explores the psychology behind multitasking and how to get better at it.

Enhancing these skills can lead to more efficient multitasking, crucial for a receptionist managing multiple duties simultaneously.

How to Display Multitasking Skills on Your Resume

2. Microsoft Office

Microsoft Office is a suite of productivity applications including Word, Excel, PowerPoint, and Outlook, used for tasks like document creation, data management, presentations, and email communication, essential for a receptionist's daily tasks.

Microsoft Office is essential for a Receptionist as it enables efficient handling of daily tasks such as scheduling appointments in Outlook, managing contacts, creating documents and correspondence in Word, organizing data in Excel, and preparing presentations in PowerPoint, thereby ensuring smooth office operations and professional communication.

How to Improve Microsoft Office Skills

Improving Microsoft Office for a receptionist involves enhancing efficiency, organization, and communication capabilities. Here are concise suggestions:

• Utilize Templates : Templates for documents, spreadsheets, and presentations can save time and ensure consistency.
• Master Shortcuts : Learning keyboard shortcuts can significantly speed up work.
• Explore Outlook Rules : Automating email organization with Outlook Rules helps manage communications efficiently.
• Customize Quick Access Toolbar : Tailoring the Quick Access Toolbar in Office applications can streamline frequent tasks.
• Utilize OneNote for Organization : OneNote can be a powerful tool for managing notes, tasks, and meeting minutes in one place.
• Leverage Excel for Data Management : Mastering Excel functions for managing appointments, contacts, and inventory can be invaluable.
• Use PowerPoint for Signage : Creating digital signage with PowerPoint for the reception area can be an innovative way to welcome guests.

By focusing on these key areas, a receptionist can significantly enhance their productivity and effectiveness using Microsoft Office.

How to Display Microsoft Office Skills on Your Resume

3. Customer Service

Customer service, in the context of a Receptionist, involves greeting visitors, answering inquiries, providing information, and ensuring a welcoming and efficient front-desk experience for clients and guests.

Customer service is crucial for a receptionist as it sets the first impression of the organization, ensures customer satisfaction, fosters positive relationships, and contributes to retaining clients by addressing their needs promptly and efficiently.

How to Improve Customer Service Skills

Improving customer service, especially as a receptionist, involves enhancing communication skills, being proactive, and leveraging technology to streamline processes. Here are concise strategies:

Enhance Communication Skills : Receptionists should practice active listening and clear, concise responses. MindTools offers practical tips on improving these skills.

Be Proactive : Anticipate customer needs and address them before they escalate. Forbes discusses strategies for developing proactive behavior.

Use Technology : Implement tools like CRM systems for better customer data management. Salesforce provides a robust platform for managing customer interactions efficiently.

Continual Training : Regularly update your skills and knowledge to stay ahead. LinkedIn Learning offers courses on various aspects of customer service.

Seek Feedback : Regularly solicit feedback from customers to improve service. SurveyMonkey is a useful tool for creating customer surveys.

By focusing on these areas, receptionists can significantly improve the quality of customer service they provide.

How to Display Customer Service Skills on Your Resume

4. Data Entry

Data entry, in the context of a receptionist, involves accurately recording and updating information in a company's system, such as client details, appointments, and messages, ensuring that data is organized and accessible.

Data entry is crucial for a receptionist as it ensures accurate and organized recording of client information, appointments, and communications, facilitating effective service delivery and operational efficiency.

How to Improve Data Entry Skills

To improve data entry, especially for a receptionist, follow these concise tips:

Use Data Entry Software : Opt for specialized data entry software to streamline the process and reduce errors.

Touch Typing : Practice touch typing to increase speed and accuracy without looking at the keyboard.

Data Validation Rules : Implement data validation rules in your software to prevent incorrect data entries.

Regular Training : Engage in ongoing training sessions to stay updated on best practices and software updates.

Shortcuts and Macros : Learn and use keyboard shortcuts and macros to speed up repetitive tasks.

Maintain a Clean Workspace : A organized workspace can significantly improve focus and efficiency.

By incorporating these strategies, receptionists can enhance their data entry skills, leading to higher accuracy and efficiency.

How to Display Data Entry Skills on Your Resume

5. Telephone Etiquette

Telephone etiquette for a receptionist involves courteously and professionally managing calls, including greeting callers warmly, listening attentively, speaking clearly, efficiently handling inquiries or concerns, and ensuring a positive and helpful interaction.

Telephone etiquette is crucial for a receptionist as it sets the first impression of the organization, ensures clear and effective communication, and demonstrates professionalism, thereby fostering a positive image and relationship with callers.

How to Improve Telephone Etiquette Skills

Improving telephone etiquette, especially for a receptionist, involves several key steps aimed at enhancing communication and professionalism during calls. Here are concise tips:

Answer Promptly : Aim to answer calls within three rings to show attentiveness. Mind Tools suggests this demonstrates respect for the caller's time.

Greet Professionally : Start with a warm, professional greeting. Include your name and the company's to establish a personal connection. Indeed emphasizes the importance of a positive first impression.

Listen Actively : Pay close attention to the caller's queries or concerns, showing empathy and understanding. This involves not interrupting and clarifying doubts respectfully. SkillsYouNeed highlights active listening as a critical component of effective communication.

Speak Clearly : Ensure you're articulate and your speech is not rushed. This helps in avoiding misunderstandings. Monster advises on the significance of clear communication.

Handle Holds and Transfers with Care : Always ask permission before placing someone on hold or transferring the call, explaining why it's necessary. The Balance Careers provides insights on managing calls professionally.

End Calls Positively : Conclude with a courteous closing, ensuring all the caller's needs have been addressed. This leaves a lasting positive impression.

By implementing these strategies, a receptionist can significantly improve their telephone etiquette, leading to better customer satisfaction and professional communication.

How to Display Telephone Etiquette Skills on Your Resume

6. Scheduling (e.g., Calendly)

Scheduling, as utilized by tools like Calendly, is a digital method for arranging appointments, meetings, or events by finding mutually available times. For a receptionist, it streamlines the process of booking, rescheduling, or canceling appointments without the need for back-and-forth communication, thereby enhancing efficiency and organization.

Scheduling tools like Calendly streamline appointment management for a receptionist, optimizing time allocation, minimizing scheduling conflicts, and enhancing the overall efficiency of managing appointments.

How to Improve Scheduling (e.g., Calendly) Skills

Improving scheduling, particularly for a receptionist, involves leveraging efficient tools and strategies to manage appointments seamlessly. Here are concise ways to enhance scheduling efficiency:

Adopt Advanced Scheduling Software : Utilize comprehensive scheduling tools like Calendly that offer flexibility, allowing clients to book their own appointments based on real-time availability, reducing the back-and-forth communication.

Integrate with Other Tools : Ensure your scheduling software integrates with your calendar systems (e.g., Google Calendar, Outlook) for real-time updates. Integration capabilities can be checked on the respective software’s feature page, like Calendly’s integrations.

Automate Reminders and Follow-ups : Use features within your scheduling tool to send automated reminders and follow-up messages to reduce no-shows. This feature is often highlighted in tool documentation or support sections, similar to Calendly’s email and text reminders.

Simplify the Booking Process : Ensure the booking process is straightforward, requiring minimal steps to complete an appointment. This involves customizing the scheduling page for clarity, which can be managed within the scheduling tool’s settings.

Regularly Update Availability : Keep your availability up-to-date to reflect real-time scheduling options, preventing overbooking or scheduling conflicts.

Secure and Compliant Data Handling : Choose scheduling solutions that comply with data protection regulations (e.g., GDPR, HIPAA) to ensure client information is handled securely. Check the security features of tools like Calendly on their security page .

Train and Educate : Ensure the receptionist and team are well-trained on utilizing the full capabilities of the chosen scheduling tool. Most tools offer training resources, such as Calendly’s webinar and training options.

By implementing these strategies and leveraging robust scheduling tools, receptionists can significantly enhance scheduling efficiency, providing a smoother experience for both staff and clients.

How to Display Scheduling (e.g., Calendly) Skills on Your Resume

7. CRM Software (e.g., Salesforce)

CRM software, like Salesforce, is a tool that helps manage interactions with customers and potential clients, organizing their information and facilitating communication to enhance relationships and service delivery. For a receptionist, it can streamline appointment scheduling, keep track of contacts, and improve customer service efficiency.

CRM software is important for a receptionist because it centralizes customer information, streamlines communication, and improves customer service efficiency, enabling the receptionist to provide personalized and prompt assistance to clients.

How to Improve CRM Software (e.g., Salesforce) Skills

To improve CRM software like Salesforce for receptionists, focus on customization, automation, and integration:

Customization : Tailor the user interface to show only relevant information for receptionists, such as upcoming appointments and visitor logs. Salesforce offers customization options to streamline the dashboard and modules based on the role of the user.

Automation : Implement automation for repetitive tasks such as appointment scheduling, sending reminders, and follow-ups. Salesforce’s Process Automation capabilities can help in setting up these workflows, reducing manual work.

Integration : Integrate CRM with email, calendar, and communication tools (e.g., Microsoft Outlook, Google Calendar) to provide a unified platform for managing interactions and schedules. Salesforce integrations can enhance efficiency by synchronizing data across applications.

Training and Support : Ensure receptionists have access to training resources and support for the CRM. Salesforce Trailhead offers customized learning paths to help users of all levels improve their skills.

Feedback Loop : Establish a feedback loop where receptionists can report challenges and request enhancements. This ongoing input can guide further customization and improvements.

By focusing on these areas, CRM software can become more user-friendly and effective for receptionists, enhancing overall productivity and customer service.

How to Display CRM Software (e.g., Salesforce) Skills on Your Resume

8. Typing Speed

Typing speed, for a receptionist, refers to the number of words they can accurately type per minute, indicating their efficiency in handling written communication and data entry tasks.

Typing speed is important for a receptionist because it enables efficient handling of administrative tasks, such as writing emails, taking notes, and managing schedules, thereby improving productivity and ensuring smooth communication.

How to Improve Typing Speed Skills

To boost your typing speed, especially valuable for a receptionist role, follow these concise tips:

Learn Touch Typing : Familiarize yourself with the keyboard layout and practice typing without looking at the keys. Begin with free online courses at TypingClub .

Regular Practice : Dedicate specific time daily to practice typing. Websites like 10FastFingers offer typing tests to track progress.

Improve Posture : Sit straight, keep your feet flat on the ground, and adjust your chair to keep the keyboard at wrist level. Proper posture reduces fatigue and increases typing speed.

Use Shortcuts : Master keyboard shortcuts for common tasks to save time. Find a comprehensive guide at ShortcutWorld .

Type More : Incorporate more typing into your daily routine. The more you type, the more familiar and faster you'll become.

By consistently applying these strategies, you'll notice a significant improvement in your typing speed and efficiency, essential for excelling as a receptionist.

How to Display Typing Speed Skills on Your Resume

9. Email Management (e.g., Outlook)

Email management in the context of a receptionist involves organizing, prioritizing, and responding to incoming emails efficiently to ensure smooth communication and operational flow within an organization, using platforms like Outlook.

Email management, especially in tools like Outlook, is crucial for receptionists as it enables efficient organization and prioritization of incoming communications, ensuring timely responses to clients and colleagues, maintaining professional relationships, and supporting overall office productivity.

How to Improve Email Management (e.g., Outlook) Skills

Improving email management, especially for a receptionist who handles a high volume of emails daily, involves implementing strategies for organization, prioritization, and efficiency. Here are concise steps to enhance email management in Outlook:

Organize with Folders and Categories : Create specific folders for different types of emails (e.g., Inquiries, Bookings, Feedback) and use categories to color-code emails by priority or type. Microsoft's guide on organizing email provides detailed instructions.

Utilize Rules : Automate email sorting and prioritization by setting up rules. This can help in automatically moving emails to designated folders based on criteria like sender or keywords. Learn to create rules in Outlook.

Master Keyboard Shortcuts : Save time by learning and using Outlook keyboard shortcuts for common tasks like sending, replying, and moving emails. Outlook shortcuts can significantly speed up your workflow.

Schedule Email Time : Allocate specific times of the day for checking and responding to emails. This helps in managing time more effectively and reduces the constant interruption of incoming emails.

Use Flags and Tasks : Utilize the flagging feature to mark emails that require follow-up. Convert emails into tasks if they require more time or action at a later date. Here's how to use flags and reminders in Outlook.

Clean Up Conversations : Use Outlook's Clean Up feature to remove redundant messages from email threads, keeping your inbox more manageable. This Outlook feature is particularly useful for long email threads.

Archive Old Emails : Regularly archive old emails that are no longer immediately necessary but might be needed for future reference. Outlook's archive feature helps in keeping the inbox clean without permanently deleting important emails.

Implementing these strategies can significantly improve email management in Outlook, making it easier to stay organized, prioritize tasks, and maintain efficiency throughout the workday.

How to Display Email Management (e.g., Outlook) Skills on Your Resume

10. Billing Software (e.g., QuickBooks)

Billing software, such as QuickBooks, is a digital tool used for generating invoices, tracking payments, and managing financial transactions, helping ensure accuracy and efficiency in financial record-keeping.

Billing software like QuickBooks is important for a receptionist because it streamlines the process of invoicing, tracking payments, and managing financial records efficiently, allowing for better customer service and organizational accuracy.

How to Improve Billing Software (e.g., QuickBooks) Skills

To improve billing software like QuickBooks for a receptionist's use, consider the following concise strategies:

User-Friendly Interface : Ensure the interface is intuitive and easy to navigate. Intuit frequently updates QuickBooks for enhanced user experience.

Customization : Allow customization of invoices and reports to fit the specific needs of the business. QuickBooks Customization offers insights on this.

Integration Capabilities : Integrate with other tools the receptionist might use (e.g., CRM, email). QuickBooks Integration presents various compatible apps.

Automation Features : Implement automation for recurring invoices and payment reminders to save time. Automate Invoices in QuickBooks guides on setting this up.

Training and Support : Provide easy access to training materials and support for troubleshooting. QuickBooks offers a Learning Center and a Support Page for assistance.

Security Features : Ensure the software has robust security measures to protect financial data. QuickBooks details their Security Commitment online.

Implementing these improvements can significantly enhance the billing process for a receptionist, making it more efficient and user-friendly.

How to Display Billing Software (e.g., QuickBooks) Skills on Your Resume

11. Conflict Resolution

Conflict resolution, in the context of a receptionist's role, involves effectively addressing and managing disputes or disagreements between guests, clients, or staff to achieve a peaceful and satisfactory outcome for all parties involved.

Conflict resolution is crucial for a receptionist as it ensures a welcoming, calm environment, promotes effective communication, maintains professional relationships, and prevents minor misunderstandings from escalating into larger issues that could disrupt workplace harmony and customer satisfaction.

How to Improve Conflict Resolution Skills

Improving conflict resolution, especially for a receptionist, involves developing key skills and adopting effective strategies. Here are concise tips:

Active Listening : Understand the concerns and needs of all parties by listening actively. MindTools offers insights into enhancing this skill.

Empathy : Showing empathy can de-escalate conflicts. Learn about empathy in the workplace at Verywell Mind .

Clear Communication : Communicate clearly and professionally. The Toastmasters International site provides tips on effective communication.

Problem-Solving Skills : Approach conflicts with a problem-solving attitude. MindTools has resources for developing these skills.

Stay Calm : Maintain your composure to think clearly and respond appropriately. HelpGuide offers strategies for stress management.

Know When to Escalate : Recognize situations that require higher management intervention. The Balance Careers discusses when and how to escalate issues.

By focusing on these areas, receptionists can effectively manage and resolve conflicts, ensuring a positive environment for both employees and clients.

How to Display Conflict Resolution Skills on Your Resume

12. Bilingual (Specify languages)

Bilingual (English and Spanish): A receptionist who is fluent in both English and Spanish, capable of effectively communicating, assisting, and providing services to speakers of both languages.

Being bilingual, especially in English and Spanish, is crucial for a receptionist as it significantly enhances communication with a broader range of clients, ensures efficient service delivery, and fosters an inclusive and welcoming environment for all visitors, regardless of their primary language.

How to Improve Bilingual (Specify languages) Skills

Improving bilingual skills, especially for a receptionist role, involves enhancing proficiency in both languages you're working with. Assuming the languages are English and Spanish, here are concise tips:

Practice Regularly : Engage in daily conversations in both languages. Use language exchange platforms like Tandem to find conversation partners.

Take Online Courses : Enroll in online courses for both English and Spanish to improve grammar and vocabulary. Websites like Duolingo or Babbel offer interactive lessons.

Watch and Listen : Consume media in both languages. Watch movies, TV shows, and news. Switching subtitles between the languages can also be beneficial. Try platforms like Netflix or YouTube .

Read Regularly : Read books, newspapers, and online articles in both languages. Websites like BBC Mundo for Spanish and BBC News for English are good starts.

Use Language Learning Apps : Incorporate apps designed to improve vocabulary and conversational skills. Rosetta Stone offers solutions for both English and Spanish learning.

Practice Writing : Engage in writing emails or keeping a journal in both languages. This enhances grammar and spelling.

Join Language Groups or Clubs : Participate in local or online language exchange meetups. Websites like Meetup can help you find relevant groups.

Implementing these strategies consistently will significantly improve your bilingual skills, making you a more effective receptionist in English and Spanish.

How to Display Bilingual (Specify languages) Skills on Your Resume

Related Career Skills

• Receptionist Assistant
• Salon Receptionist
• Corporate Receptionist
• Desk Receptionist
• Medical Receptionist
• Office Receptionist

Jobscan > Skills > Receptionist

Receptionist Skills

This guide will give you the top 10 receptionist skills to include on your resume based on our database of over 10 million real job listings.

Receptionists must also have a good attitude and show attention to detail. In very busy offices, they even have to be adept at multitasking.

In other words, it’s not just about answering phones and greeting guests. That’s why recruiters look for specific skills when hiring one.

Knowing key receptionist skills will give your resume a huge boost.

How we got the data

The data in this report was pulled from Jobscan’s database of more than 10 million job descriptions and 17 million resumes.

We analyzed the job descriptions to find the skills that employers want the most. Then we analyzed the resumes to see which skills appeared most frequently.

Armed with this knowledge, job seekers can easily tailor their resumes and cover letters to highlight the most relevant skills for each job they apply to.

top 10 receptionist Hard Skills

Top 10 receptionist soft skills, top 10 receptionist skills on resumes with high match rate.

• Communication
• Customer Service
• Professional
• Microsoft Office
• Time Management

Get a personalized resume report

See the exact skills you need on your resume based on the job you're applying for. Tailor your resume to show why you're the best candidate.

Top 10 receptionist skills

• Administrative Support
• Office Administration
• Correspondence
• Phone Calls

Examples of how to write this skill on your resume:

• Maintained a five-star customer rating throughout my three-year contract with the company.
• Implemented best practices for handling customer concerns, resulting in a 50% decrease in customer complaints and negative feedback.
• Organized a detailed record of customer profiles that aided in achieving a 30% increase in customer loyalty.
• Created personalized greeting cards for customers on special occasions, resulting in a 25% increase in repeat customers.
• Gave accurate and timely information to customers via chat, phone calls, and email, resulting in a 35% increase in conversion rates.
• Maintained warm face-to-face interactions with new and existing customers to establish rapport, resulting in an increase in the number of leads by 15%.
• Employed active listening to properly address customer complaints, which led to 20% higher customer satisfaction ratings.
• Used active listening and empathetic communication to address negative client feedback, improving customer retention by 30%.
• Prepared accurate reports for the sales department, which supported the team in creating successful sales strategies.
• Organized and updated personnel records that allowed the Human Resource Manager to keep track of personnel movement in a timely manner.
• Coordinated with various departments to organize a successful company-wide mental health awareness campaign.
• Planned and kept detailed minutes of executive meetings.
• Created an improved purchasing record system, resulting in 15% faster audits.
• Kept an updated record of all existing clients, allowing the Marketing team to create personalized strategies to nurture long-term relationships.
• Organized reports and documents, enabling the Branch Manager to efficiently prioritize them according to the level of importance.
• Implemented a new filing system for all financial records, which cut the time needed to prepare documents by 50%.
• Over ten years of experience in using Microsoft Excel to prepare financial reports and analyze data.
• Used Microsoft Word to take down minutes during executive meetings, staff presentations, and company events.
• Utilized an in-depth knowledge of Microsoft Excel’s formulas to efficiently track the department’s expenses.
• Created engaging and informative presentations using Microsoft PowerPoint.
• Displayed dependability in scheduling appointments by confirming all schedules ahead via phone and email.
• Ensured that all relevant parties were present by scheduling executive meetings through proper coordination and careful planning.
• Made regular follow-ups via phone calls and email to make sure that meeting schedules were favorable for all relevant parties.
• Scheduled meetings for the Vice President of Operations by contacting relevant offices through formal letters, phone calls, and emails ahead of time.
• Familiar with the use of Microsoft Excel’s pivot tables for recording and analyzing data.
• Five years of experience in using Microsoft Excel’s functions to track and record financial transactions.
• Capable of performing basic functions, such as creating tables and graphs, on Microsoft Excel.
• Over ten years of experience in using Microsoft Excel to import data, filter results, and make calculations needed when generating reports.
• Made travel arrangements and coordinated with relevant departments for the team’s business appointments.
• Implemented an improved record-keeping system that ensured all documents were filed appropriately and could be accessed when needed.
• Kept an updated calendar of all billings and office requirements, which eliminated late payments and penalties.
• Maintained and updated an online database of all office records and made them accessible to team members without any wait time.
• Responded to customer queries via chat in real-time, which supported the sales team in nurturing positive relationships with our client base.
• Coordinated with other departments and offices via email to organize meetings and other events.
• Maintained regular correspondence with customers via email to keep them updated on new products, upcoming events, and seasonal promos.
• Kept correspondence with key personnel in government offices and other businesses to stay informed on developments and updates.
• Answered calls promptly and took note of all important information that needed to be relayed to other staff.
• Screened phone calls and ensured that only valid or important ones went through to other members of the team.
• Implemented a rule on transferring calls to other staff, resulting in a decrease in the number of unwanted calls by 70%.
• Created a spiel for answering phone calls to ensure that each call is handled politely and professionally, which improved customer satisfaction ratings by 35%.

5 tips for writing a receptionist resume

Create a bulleted resume skills section.

Use a simple, clean format that highlights your skills and experiences. Focus on readability by using bullet points and short phrases to present your skills. Properly organize your resume into education, experience, and skills sections.

“Adding a skills section to your resume is a great way to draw the recruiter’s attention to your most relevant strengths and competencies.” – Ashley Watkins , NCRW, NCOPE, Job Search Coach

For example, a receptionist’s bullet points might look like this:

• Customer service. Implemented best practices for handling customer concerns, resulting in a 50% decrease in customer complaints and negative feedback.
• Communication. Gave accurate and timely information to customers via chat, phone calls, and email, resulting in a 35% increase in conversion rates.
• Administrative support. Prepared accurate reports for the sales department, which supported the team in creating successful sales strategies.
• Filing. Created an improved purchasing record system, resulting in 15% faster audits.
• Microsoft Office. Over ten years of experience in using Microsoft Excel to prepare financial reports and analyze data.
• Scheduling. Scheduled meetings for the Vice President of Operations by contacting relevant offices through formal letters, phone calls, and emails ahead of time.
• Excel. Over ten years of experience in using Microsoft Excel to import data, filter results, and make calculations needed when generating reports.

Hitting all the top job requirements with your skills list will help you rank highly for a keyword search within an applicant tracking system. But don’t stop there. Add context for every skill elsewhere in your work experience. If a recruiter is excited by “administrative support” in your skills section, the first thing they’ll do is skim your work experience to figure out when, how, and how much you used that skill.

Highlight skills and achievements in your work experience section

As you list your responsibilities, it’s also important to highlight your specific achievements wherever you can.

“For soft skills, it’s often more effective to demonstrate them in the context of your past work experience. Instead of merely stating “excellent team player”, you are better off saying “collaborated with a cross-functional team of 6 on a new product launch that boosted sales by 30% in one year”. Examples of specific accomplishments or business outcomes speak louder than buzzwords.” – Ana Lokotkova , Career Coach and Advisor

For example, if you increased the number of repeat customers, be sure to mention this accomplishment.

Instead of saying,

“Created personalized greeting cards for customers on special occasions.”

You could say,

“Created personalized greeting cards for customers on special occasions, resulting in a 25% increase in repeat customers.”

This demonstrates your level of expertise with the skills you listed. It gives the recruiter more reason to be interested in you as a result.

Break resume skills sections into categories

If you’re applying for a role requiring a broad skillset, categorize your skills.

“If you opt to include a designated skills section on your resume, include up to 10 of your core competencies. Excessive skills lists are overwhelming and sometimes confusing to the reader.” – Kelli Hrivnak , Marketing and Tech Recruiter

For example, someone applying for a role as a receptionist might benefit from segmenting their skill lists as follows:

• Record-keeping
• Building requirements
• Documentary requirements

Quantify your achievements

Use numbers to quantify your achievements wherever possible. This helps potential employers understand your abilities and the impact you can have on their organization.

“Recruiters and hiring managers are looking for relevancy of how and when you applied those skills, so provide examples of this in your experience section. Bonus tip: Don’t just insert the skill like a task–include results.” – Kelli Hrivnak , Marketing and Tech Recruiter

“Used active listening and empathetic communication to address negative client feedback.”

“Used active listening and empathetic communication to address negative client feedback, improving customer retention by 30%.”

By using numbers, you give hiring managers a better sense of your value.

Tailor your resume to the job description

Read the description carefully and emphasize the relevant skills and experiences. Highlight the skills that the employer seeks and provide examples of how you’ve used those skills in your previous roles. Doing so can demonstrate that you’re a strong fit for the position and increase your chances of being invited to an interview.

“The ‘one-size-fits-all’ approach doesn’t work when it comes to your resume. For every job application, tailor your skill set to match the job description. Most companies use Applicant Tracking Systems (ATS) that filter candidates based on keywords and skills listed in the job description. So, research the role you’re applying for and distill the skills required.” – Ana Lokotkova , Career Coach and Advisor

In order to do this, “you must first understand what skills are most important for the target role,” says Ashley Watkins.

Here’s an example of how to tailor a receptionist resume to a job description:

Job Title: Receptionist for a Publishing Company

Requirements: Experience in customer service and administrative support.

Tailored Resume Description:

• Proficient in Microsoft Office software, such as Word, Excel, and PowerPoint, for record-keeping and reporting.
• Ten years of experience in attending to customer queries via live chat, email, and phone calls.
• Five years of experience in appointment-setting, scheduling, and record-keeping.

“Focus on the sought-after and in demand skills. A great way to figure out what is currently in demand is by researching current job openings from your preferred companies and reading through the posting. Pay close attention to the preferred requirements section and build your skills section based on this list.” – Chelsea Jay , Career & Leadership Development Coach – Seasoned and Growing

Bonus Tip: Use action verbs

Start each bullet point with an action verb . An action verb expresses an action, such as “create,” “build,” “manage,” “lead,” or “implement.”

Action verbs grab the reader’s attention and paint a vivid picture of what you accomplished at work.

Action verbs make your resume more interesting to read. They also show the kind of can-do attitude that employers are looking for.

What is the most important skill for a receptionist?

One of the biggest skills needed to be an excellent receptionist is customer service. This involves the ability to interact with customers in a positive and professional manner, whether that be in face-to-face meetings, phone calls, and email correspondence.

Other important receptionist skills to include on a resume are:

• Communication. This pertains to the ability to listen, understand, and convey your message well both in written and verbal communication.
• Administrative support. Administrative support is the ability to oversee daily office operations and ensure that every area is running smoothly. This includes record-keeping, billing, and meeting building regulations.
• Microsoft Office. Familiarity with Microsoft Office software, such as Excel, Word, and PowerPoint, is a must-have for receptionists, as these are used in daily tasks.
• Scheduling. Candidates need to be able to schedule appointments, manage calendars efficiently, and coordinate with key personnel as scheduling is a major part of a receptionist’s regular workload.

What are the technical skills required to become a receptionist?

To effectively convey that you are a match for the job, you can showcase the following technical skills:

• Microsoft Excel. This is necessary for record-keeping, data analysis, and even formatting documents for printing.
• Familiarity with relevant equipment. You may indicate what types of equipment, such as copy machines and phone systems, you have had experience with.
• Knowledge of relevant software. Aside from Microsoft Office, you may also highlight any experience with software that can be used for creating databases, record-keeping, and filing.

What are the differences between soft and hard receptionist skills?

According to our research, these are the top 10 hard skills for receptionists:

• Customer service
• Administrative support
• Phone calls

Examples of soft skills for a receptionist are:

• Interpersonal skills
• Work independently

How specific should I be about receptionist skills on my resume?

When indicating receptionist skills on a resume, it pays to be specific.

For example, it’s not enough to put “Customer service” among the skills you possess. The better way is to attach measurable results to hard skills to make your resume more impactful and compelling.

Measurable results effectively show proof that you indeed have the skills you claim to possess. They also give a clear picture of how those skills impacted your output, as well as the people who were working with you.

For example, to be specific when stating your skills, you can say,

“Implemented best practices for handling customer concerns, resulting in a 50% decrease in customer complaints and negative feedback.”

What are the least important office assistant receptionist job skills to have on your resume?

Some of the least important receptionist skills are:

• Maintenance

These are skills that did not make it to our list of 10 most important skills. However, knowledge of these will definitely be a plus.

For instance, if you are applying to be a receptionist at a sales office, an understanding of how to market a product may come in handy when communicating with customers or establishing rapport with colleagues.

Not sure if your resume is impressive enough? Use this free resume checker to optimize your resume and land interviews.

Explore More Skills

Receptionist/Customer Service resume examples for 2024

A receptionist/customer service resume should showcase a strong ability to manage customer interactions, handle administrative tasks, and operate office equipment. This includes skills like answering phone calls, data entry, and scheduling appointments. According to the job requirements, a receptionist/customer service professional should also be able to manage front desk tasks, collect customer payments, and conduct cash control procedures.

Receptionist/Customer Service resume example

How to format your receptionist/customer service resume:.

• Tailor your resume's job title to match the receptionist/customer service role you're applying for
• Highlight achievements rather than responsibilities in your work experience section, such as 'Scheduled appointments efficiently, reducing wait times by 20%' or 'Resolved customer complaints, resulting in a 15% decrease in escalations'
• Aim to fit your resume on one page, focusing on relevant receptionist/customer service experience and achievements

Choose from 10+ customizable receptionist/customer service resume templates

Choose from a variety of easy-to-use receptionist/customer service resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your receptionist/customer service resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Receptionist/Customer Service resume format and sections

1. add contact information to your receptionist/customer service resume.

Receptionist/Customer Service Resume Contact Information Example # 1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | [email protected]

2. Add relevant education to your receptionist/customer service resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Receptionist/Customer Service Education

Receptionist/Customer Service Resume Relevant Education Example # 1

Certificate In Cosmetology 2004 - 2005

Remington College Colorado Springs, CO

Receptionist/Customer Service Resume Relevant Education Example # 2

Certificate In Psychology 2008 - 2009

Pennsylvania State University Main, PA

3. Next, create a receptionist/customer service skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an receptionist/customer service resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Top Skills for a Receptionist/Customer Service

• Customer Service , 16.1%
• Phone Calls , 14.9%
• Data Entry , 14.1%
• Telephone Calls , 8.2%
• Other Skills , 46.7%

4. List your receptionist/customer service experience

The most important part of any resume for a receptionist/customer service is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of receptionist/customer services" and "Managed a team of 6 receptionist/customer services over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Prepared letters and documents that were well versed in formal communication through emails.
• Managed financial departments with responsibility for Budgets, Forecasting, Payroll, Accounts Payable and Receivable.
• Managed accounts payable, accounts receivable, and payroll departments.
• Coordinated monthly payroll functions for 10 employees.
• Provided technical support and troubleshooting with account service and equipment.
• Assisted in transition from Legacy to SAP payroll system.
• Responded to inquiries regarding filing resumes, job vacancies and hiring procedures.
• Ensured compliance with all regulatory practices including but not limited to EEO, ADA and FMLA.
• Composed a New Hire Orientation presentation on Microsoft PowerPoint.
• Customized, reorganized and assisted in consolidating office procedures.
• Followed through with client requests in a timely manner.
• Maintained close communication with Regional Sales Managers, Directors and VP's to address customers' needs.
• Handled inbound customer service calls from Frontier Communications' customers.
• Handled communication between employees and staff.
• Utilized Microsoft PowerPoint, Excel, and Word to prepare proposals, itineraries, and special projects for numerous departments.
• Required to fulfill four training courses including First Aid, CPR, Child Abuse Recognition and Communicable Diseases.
• Cited for excellence in communication, flexibility and reliability.
• Served as the first point of contact as well as last during Check-In & Check-Out.
• Worked with Mircosoft Word and Internet Explorer.
• Assisted Veterans Coordinator to assure compliance and regulations of the Montgomery GI Bill for education were met and maintained.

5. Highlight receptionist/customer service certifications on your resume

Specific receptionist/customer service certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your receptionist/customer service resume:

• Certified Medical Administrative Assistant (CMAA)
• Certified Pharmacy Technician (CPhT)
• Certified Medical Office Manager (CMOM)
• International Accredited Business Accountant (IABA)
• Nationally Certified Medical Office Assistant (NCMOA)
• Travel and Tourism Professional (TTP)
• Microsoft Office Specialist Master Certification (MOS)
• Certified Customer Service Representative (CCSR)
• Certified Bank Teller (CBT)
• Medical Administrative Specialist (CMAS)

6. Finally, add an receptionist/customer service resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your receptionist/customer service resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common receptionist/customer service resume skills

• Customer Service
• Phone Calls
• Telephone Calls
• Scheduling Appointments
• Credit Card Payments
• Outbound Calls
• Office Equipment
• Computer System
• Multi-Line Phone System
• Inbound Calls
• Direct Calls
• Customer Complaints
• Customer Inquiries
• Administrative Tasks
• Word Processing
• Service Appointments
• Customer Orders
• Repair Orders
• Customer Calls
• Transferring Calls
• Service Calls
• Order Entry
• Customer Accounts
• Bank Deposits
• Multi-Line Telephone System
• Clerical Support
• Customer Support
• Fax Machines
• Customer Issues
• Sales Orders
• Travel Arrangements
• Telephone Switchboard
• Multi-Line Switchboard
• Greeting Clients
• Customer Payments
• Cash Control

Receptionist/Customer Service Jobs

Links to help optimize your receptionist/customer service resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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How to Write a Receptionist Resume Summary with Samples

To secure a receptionist position, you’ll need a compelling resume with a strong summary that highlights your most relevant qualifications and accomplishments. As the first point of contact for many internal and external clients, receptionists must be organized, personable and proficient in both written and verbal communication. This article explains how to write an effective receptionist resume summary with samples provided.

What is a resume summary?

A resume summary is a brief summary of your work experience and everything you can offer to the position you’re applying for, covered in just one or two sentences. Also known as a professional summary, this section should provide a clear idea of what your resume demonstrates regarding your previous experience and developed skills. 

When writing your resume summary, you should consider the key qualifications listed in the job description and tailor your summary to include the qualifications you have that match what the employer is looking for in a candidate. This can ensure you use this brief section to discuss the ways in which your experience and skills can benefit their office.

Receptionist resume summary examples

Here are some examples that showcase the features you should include in your receptionist resume summary:

‘Friendly and organized receptionist with exceptional customer service skills in both written and verbal communication. Fluent in English and Spanish composition.’

This example highlights all the most important skills necessary for a receptionist to excel in an entry-level role.

‘Receptionist with over seven years of experience in both the public and private sectors. Highly organized and self-motivated with a diplomatic personality and adept at managing stressful situations and sensitive materials.’

This summary describes a receptionist who is more experienced. Because they have so many years on the job, mentioning any relevant education achievements is generally less important than the job experience itself. 

‘Enthusiastic receptionist with four years of hands-on experience providing front-desk service for a major corporation. Highly personable multitasker capable of answering phone calls, guiding visitors and maintaining general office security in accordance with established procedures.’

This summary describes a receptionist applying for a position that’s likely high-level with a lot of activity in a fast-paced office environment. Multitasking is a common skill required for receptionists, so highlighting it in your summary can be useful.

‘Highly trained receptionist with 10 years of experience working various front-desk positions, excelling in those reliant on digital record-keeping systems and efficient filing using state-of-the-art software.’

If you’re a career receptionist looking for a new position, consider writing a resume summary similar to this one. Not only does it show extensive experience, but it demonstrates variety, adaptability and technical experience. 

‘Receptionist with three years of experience in a fast-paced corporate environment. Competent at data entry and word processing with a 90 wpm typing speed, in addition to scheduling appointments and greeting clients.’

This summary is best suited for a receptionist looking for a position at a fast-paced company that’s looking for a lot of work to be done in the shortest amount of time possible. The summary highlights speed as a central skill.

‘Versatile receptionist with a friendly telephone manner and exceptional written and verbal communication skills. Customer-focused with creative problem-solving skills suitable for supply management and customer service.’

If the position you’re applying for involves a wide variety of tasks to perform as a receptionist, consider a summary like this one. It highlights several different responsibilities as well as the necessary skills to excel in all of them.

‘Reliable receptionist with the communication and organizational skills necessary to serve as the first point of contact and to manage general administrative tasks. Experienced with complex filing systems, both physical and digital, in addition to scheduling and supply management.’

This summary sample is useful for a receptionist position at a company that values organization and image. If you’re applying for a company in which the receptionist has to keep track of an excessive amount of data or has to greet a lot of visitors, a summary like this that showcases service and record-keeping is ideal.

‘Adaptable receptionist with experience in a wide variety of industries and a history of success in providing premier customer service. Effectively manages general office administration and adept at digital record-keeping and scheduling using applications like MS Office and QuickBooks.’

If you’re applying for a tech company receptionist position, it’s always beneficial to highlight your technical proficiencies. This sample specifies, by name, two common programs receptionists have to use, in addition to highlighting work experience.

‘Focused and passionate receptionist with extensive experience in conflict resolution in a variety of situations. Proficient in detail-oriented medical record-keeping software and Microsoft Office programs.’

This summary indicates that the applicant is uniquely suited to be a receptionist at a medical facility by highlighting their experience with relevant software and conflict resolution skills.

‘Friendly receptionist fluent in both English and Spanish with exceptional verbal and written communication skills. Customer-service oriented with extensive experience in correspondence composition.’

The receptionist in this summary indicates that they have extensive experience with positions that interact with diverse customers who speak various languages. Relevant skills are also stated.

‘Efficient and detail-oriented front desk receptionist with exceptional guest service skills. Skilled in POS terminal use and commended by guests with a 99% approval rating on average. Fluent in English and Spanish.’

This summary is effective for a hospitality receptionist position. It not only demonstrates expertise with guest services but also with additional skills like POS terminal operation and bilingualism.

‘Award-winning receptionist with four years of experience as a hotel front desk clerk at a busy 5-star property seeking to leverage customer service skills to enhance the guest experience at your prestigious hotel.’

This summary is focused on highlighting accomplishments, and that’s useful when applying for competitive receptionist positions with higher barriers of entry such as front desk agents at an upscale hotel.

When you keep your receptionist resume summary similar to these samples with all the necessary features, you’ll be in a much better position to have a resume that stands out from the rest.

• Receptionist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Receptionist Resumes:

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Receptionist Resume Example:

• Implemented a new scheduling system that reduced appointment wait times by 50% and increased customer satisfaction scores by 15%.
• Collaborated with the facilities team to redesign the reception area, resulting in a 25% increase in positive feedback from visitors.
• Managed the ordering and inventory of office supplies, reducing costs by 10% through strategic vendor negotiations.
• Developed and implemented a comprehensive training program for new receptionists, resulting in a 30% reduction in onboarding time and an increase in overall team productivity by 20%.
• Collaborated with the HR team to streamline the hiring process, reducing time-to-hire by 15% and increasing the quality of candidates.
• Managed the company's contact list, ensuring accuracy and completeness, resulting in a 10% increase in successful outreach and communication.
• Implemented a new system for tracking and managing incoming calls, reducing missed calls by 20% and improving response times by 15%.
• Collaborated with the IT team to implement new software for managing appointments, resulting in a 25% increase in appointment bookings and a 10% increase in customer satisfaction scores.
• Managed the distribution of mail and packages, reducing delivery times by 30% and improving overall efficiency of the mailroom.
• Customer service
• Time management
• Organization
• Multitasking
• Communication
• Problem-solving
• Attention to detail
• Team collaboration
• Inventory management
• Training and onboarding
• Vendor negotiation
• Software proficiency
• Mail distribution

Top Skills & Keywords for Receptionist Resumes:

Hard skills, soft skills, resume action verbs for receptionists:, generate your resume summary.

Resume FAQs for Receptionists:

How long should i make my receptionist resume, what is the best way to format a receptionist resume, which keywords are important to highlight in a receptionist resume, how should i write my resume if i have no experience as a receptionist, compare your receptionist resume to a job description:.

• Identify opportunities to further tailor your resume to the Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Receptionists:

Customer Service Receptionist Resume Samples

A Customer Service Receptionist is the first contact person of the company, apart from welcoming, greeting and directing the customers the other job responsibilities for these receptionists include answering and screening inbound calls , receiving and sorting mail, coordinating front desk activities, distributing correspondence and executing all other administrative tasks like faxes, couriers and filling forms. Maintaining proper track record of the incoming/outgoing call and updating account information regularly is also a major job task of the Customer Service Receptionist.

To be a successful Customer Service Receptionist, a person must possess a pleasing personality, basic accounting software familiarity, excellent communication skills , ability to interpret information and extensive knowledge of various computer applications and operating systems. A well-crafted Customer Service Receptionist resume must depict at least a high school diploma, however, a College Degree in Arts or Commerce is considered as a major plus

• Resume Samples
• Customer Service
• Customer Service Receptionist

Customer Service/Receptionist Resume

Summary : Detail oriented, reliable, trustworthy, and extremely conscientious Customer Service/Receptionist with 12 plus years of experience. I am a team player with a strong desire to apply my skills and experiences to a position that will add value and growth to my employer. I am committed to excellence and eager to learn new skills.

Skills : Proficient In Microsoft Word, Excel And Oracle, Customer Service, Office Administration

Description :

• Serving the visitors by greeting, welcoming, and directing them appropriately, notifying the company personnel of visitor arrival and maintaining the security and telecommunications system.
• Maintaining the security by following procedures and monitoring logbook, issuing visitor badges.
• Maintaining safe and clean reception area by complying with procedures, rules, and regulations.
• Providing the callers with information such as company address, directions to the company location.
• Maintaining spreadsheets for massive request of catalogs as well as removals.
• Preparing the order entry documents for electrical scanning which includes adding order numbers, dates and separation sheets.
• Maintaining the customer comment cards in an Excel spreadsheet for each month of the year.
• Maintaining a lost and found a department for items that are found in the parking lot or in the building.

Senior Customer Service/Receptionist Resume

Summary : Senior Customer Service/Receptionist with 7 years of experience seeks a Clerical/Administrative position with the stable company using knowledge and experience in various office positions held over the years. Enjoy fast-paced environment, challenges, varied duties and opportunity to advance.

Skills : Lotus Notes, Mainframe, Microsoft Office Suite, PeopleSoft, Switchboard, Word Perfect, Adobe, 10-Key

• Answered and route incoming telephone calls in a cheerful courteous and timely manner.
• Greeted branch visitors and announce arrival to the appropriate staff member.
• Assisted customer regarding the status of sales order and tracking information.
• Reviewed the customer order confirmations for errors and refers to the sales representative for correction or update.
• Performed a variety of clerical duties as time permits (type, send fax, send, sort mail, distribute, file, etc. ).
• Reviewed on a time basis selected by the Manager, credit holds, line holds and order holds.
• Printed daily, weekly, bi-weekly and monthly reports as instructed by the Manager. These reports to include but not be limited to backlog reports, sales order hold reports, customer open order.
• Participated actively in Pei’s total quality process - continual training of company programs and procedures.

Customer Service / Receptionist I Resume

Summary : Qualified, experienced Customer Service / Receptionist I offering more than 16 years experience in customer service/inside sales in industrial distribution. Experience with various computer systems, Windows, Prophet 21, SAP, Quick Books, File Maker, etc..

Skills : Microsoft Office, Prophet 21, Microsoft Excel, SAP, Customer Service, Office Administration, Accounting

• Welcoming and serving the clients/visitors by greeting, announcing and directing them appropriately.
• Verifying the appointments and ensuring that the visitors/vendors are accompanied at all times while in the facility.
• Maintaining the security by following operating procedures and controlling access.
• Providing the general and empathetic support to patients and their families.
• Answering, screening and forwarding the calls to an appropriate person while providing basic information when needed and representing the company in a pleasant and efficient manner.
• Maintaining the customer company confidence. Protecting the operations by keeping information confidential.
• Serving as a liaison and main point contact of with property management, facilities, vendors and equipment service, and repair work.

Customer Service / Receptionist IV Resume

Summary : Organized, detail-oriented, Customer Service/Receptionist IV capable of working independently or with others. Resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.

Skills : Customer Service, Time Management, Adaptability, Teamwork, Typing/Data Entry, Prof. Phone Etiquette, 45 Wpm, Microsoft Office, Copy Machine, 12 Line Phones

• Registered brides, bridesmaids, and unique occasion customers and assigned them to consultants.
• Provided relevant information about David's Bridal products and services both in person and over the phone.
• Entered orders and ensured order accuracy while providing a friendly checkout experience.
• Entered the daily receipts into the computer system, ensuring the accuracy of income.
• Answered telephones, directing the calls when needed, and responding to questions regarding the services provided by the domes such as weddings, parties, etc.
• Assisted with seasonal landscaping duties. Light janitorial services.
• Took last-minute orders via phone and ensured they got to the pickers for loading onto the appropriate vehicle on time.
• Answered a high volume of incoming calls and in-person customer service scheduling, payments, and information. Sorting & delivering mail.
• Balanced petty cash and receipts at end of each day.

Customer Service Receptionist Resume

Summary : Customer Service Receptionist successful throughout a 14-year career in leading teams to achieve outstanding sales and customer service. Although titles may have changed, what has always stood out and propelled my success and those with whom I worked, was my ability to understand people. It built the rapport which led to a real sense of teamwork and a focus on accomplishing and exceeding goals with integrity, professionalism, and customer (both internal and external) satisfaction.

Skills : Copy Editing, Database, Database Management, Telephone, Medical Terminology, Customer Service, Data Entry, Excel, Editing, Filing, Fax, Publisher, Public Speaking, Receptionist, Teaching, Word

• Tracked department statistics, including call traffic analysis and prepared reports hourly.
• Analyzed data and managed multiple priorities efficiently, often under pressure.
• Monitored team member schedules, talk time, the progress of projects, and made adjustments.
• Efficiently interpreted idle and abandoned rates to determine effective staffing needs without jeopardizing.
• Accurately recorded "sick time" calls and reported phone or pc malfunctions.
• Maintained professional and cordial working relationships with team members and other departments.
• Used KIXs methods and processes and ensured proper use of Kronos, Impact 360, e-mail and other online tools.
• Efficiently handled a multi-line phone system and screen and direct calls to appropriate parties.
• Answered an average number of calls per day by addressing customer inquiries, solving.

Sr. Customer Service/Receptionist Resume

Summary : Sr. Customer Service/Receptionist with 9 years of expeirnece is looking for a position to use professional experience in customer service, quality control, executive assistance and customer satisfaction.

Skills : AS/400, Microsoft Word, Office, Excel, PowerPoint, Outlook, ADP, Auto Manager, Receptionist, Customer Service, Data Entry, Computer

• Performed all data entry functions and receipts for service rendered at the dealership and maintain service files.
• Ascertained and recorded totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand. Handle bank deposits.
• Answered multi-line telephone system, determine callers needs and route calls to the appropriate department.
• Met and greeted the customers, determined customer needs and contact the appropriate department for customer escort.
• Handled customer complaints with integrity, poise, and researched or resolved or referred the complaining customer to the appropriate management for further communication.
• Assigned the loaner vehicles to customers needing extended service on the vehicle.
• Verified the insurance and valid drivers license. Entered data into the company database and tracked return of vehicles.
• Ordered office and shop supplies. Handled all vendor deliveries.
• Perform all receptionist duties as requested. Assist various departments with special projects as needed.

Objective : Flexible and motivated Customer Service Receptionist with 3+ years in a fast-paced office atmosphere. Recognized by supervisors for ability to multi-task while serving many different departments. Ability to work independently. Commitment to maintaining confidentiality. PC proficient with proven ability to learn new software quickly. Ability to establish and maintain positive client relationships.

Skills : MS Office, Leadership, Organizational, Detail Oriented, Bilingual Spanish, Customer Service, Administrative Assistant, Receptionist

• Received and processed the incoming correspondence and deliveries, processed outgoing mail.
• Established and maintained a comprehensive filing system for fiscal, administrative, and general records.
• Handled accounting related functions such as receiving payments in the form of cash, check, money order and/or credit cards from customers.
• Calculated the change and issued receipts.
• Managed the office supplies, equipment, materials and preventive maintenance needs.
• Performed the basic administrative duties including electronic correspondence, interaction with vendors, and communication through the telephone.
• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
• Operated telephone to answer, or forward calls, providing information, taking messages, or scheduling appointments.

Summary : Service-oriented Customer Service/Receptionist, experienced in serving a diverse demographic, with a collaborative approach for attaining results. Extensive customer service experience includes problem-solving, research, and follow-up to ensure customer satisfaction.

Skills : 45 Wpm, Microsoft Office, Copy Machine, 12 Line Phones, Postage Machine, Fax Machine

• Pleasantly met and greeted the customers as they come into the showroom at this extremely busy car.
• Described product to customers and accurately explained the details and care of merchandise.
• Provided an elevated customer experience to generate a loyal clientele.
• Identified and analyzed customer needs , ensuring a high level of customer satisfaction.
• Answered and routed all ACD (automated calls distribution) calls in a timely manner.
• Coordinated and assigned employee parking on the Outlook calendar, ensuring the parking spaces were utilized properly.
• Operated company systems including Shortel ensuring all calls were transferred and routed properly.
• Ordered food and directed caterers for various meetings including all employee meetings, ensuring food was served in a timely manner.

Summary : Customer Service Receptionist with 7 years of expeirnece and a goal is to seek gainful employment and obtain a customer service position in a company where my progressive experience and flawless task execution can improve the customer satisfaction and enhance the productivity of the company. My purpose is to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Skills : Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Windows, Customer Service, Administrative Support, Receptionist, Invoicing, Purchasing, Data Entry, Type 60 Wpm

• Handled responsibilities of welcoming visitors by greeting them on the telephone or in person.
• Maintained a proper track record of incoming and outgoing calls and submit the same to the concerned person.
• Typed, faxed and photocopied correspondences, memos, forms and miscellaneous documents.
• Operated a computer with multiple information screens to research and resolve customer inquiries.
• Answered incoming calls, listened to the guests’ needs to schedule appointments or give service recommendations, and collects payment for services
• Performed other general administrative and customer service related tasks as requested.
• Handled and processed all incoming problems/requests/inquires for customers and associates.

Summary : Dedicated Customer Service Professional with extensive experience in customer relations enhanced by effective communication skills combined with excellent data entry capabilities. Committed managerial and executive support member with detailed organizational practices.

Skills : Customer Service, Microsoft Word, Microsoft Office, Excel, Client Relations, Answering Phones, Client Records, Powerpoint, Marketing, Data Entry, Balancing Drawers, Ten Key, Photoshop

• Greeted all customers in a warm, sincere, and helpful manner.
• Managed the inbound phone inquiries and routes call accordingly.
• Coordinated questions and issues with the appropriate department personnel.
• Received and processed the payments for products and services.
• Operated the completed POS system and other required software.
• Accepted the responsibility and accountability for his or her money drawer.
• Directed the customers to the correct department, notified the appropriate person that a customer is waiting and introduces the customer.
• Answered incoming phone calls. Directed the caller to appropriate department or individual or takes a thorough a message.

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