personal statement of customer service

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Guide to Excellent Customer Service Personal Statement Examples

Table of Contents

As a customer service professional, you want to ensure that your resume and personal statement reflect the skills employers are looking for. Writing an effective personal statement is vital for presenting yourself as the perfect job candidate – and it’s not always easy.

Here is a guide on writing customer service personal statement examples that will help you get noticed by hiring managers.

What Is a Customer Service Personal Statement?

A customer service personal statement summarizes your professional experience, qualifications, and goals as they relate to the customer service field. It is typically included in a resume or application form and should be tailored to the job you’re applying for.

What to Include in a Customer Service Personal Statement?

When writing a customer service personal statement , it is important to highlight your strengths and relevant experience. Utilizing keywords from the job description can help you demonstrate that you understand the role and what they expect of you. Ensure to include any customer service skills or qualifications in the job advertisement.

To get started, consider writing down some points about yourself and how they relate to the job:

• Your previous customer service experience
• Your communications skills
• Areas where you have gone above and beyond for customers
• Positive feedback from customers or employers
• Any awards or certifications related to customer service

Once you have gathered all this information, you can begin writing your customer service personal statement. Focus on demonstrating that you are a trustworthy and reliable employee passionate about providing exceptional customer service.

Tips on Crafting an Engaging Customer Service Personal Statement

1. start with a strong introduction.

Your introductory paragraph should clearly explain who you are and what’s unique about you as a customer service professional. Make sure it’s concise but gives enough information about yourself so that employers know why you’re the best candidate for the job.

2. Focus on Your Strengths

When writing your customer service personal statement, highlight any unique skills or qualities you have that would benefit the position. Showcase your ability to think on your feet, problem solves, handle customer complaints, and adapt quickly in a fast-paced environment.

3. Include Relevant Experience

When discussing your professional history, include any experiences related to customer service. For example, if you’ve previously worked in retail or hospitality, mention it, as this will demonstrate your familiarity with customer interactions.

4. Show Enthusiasm for the Job

You want employers to know that you’re passionate about customer service. So try and include some excitement in your statement by showing off your eagerness to learn and grow in the field. Make sure that hiring managers can see that you’re motivated and ready to hit the ground running.

5. Proofread Your Statement

Once you’ve finished writing your customer service personal statement, take a step back and double-check for any mistakes or typos. Everything must be spelled correctly, as hiring managers often look for attention to detail when reading through applications.

Customer Service Personal Statement Examples

If you’re finding it hard to start your statement, here are some customer service personal statement examples to inspire you:

 “I am an experienced customer service professional with over five years of experience in a call center setting. I have extensive knowledge of customer relations best practices and possess excellent communication skills. As a passionate customer service representative, I thrive in fast-paced environments and take great pride in providing exceptional customer experiences.”

“I have a degree in hospitality management and two years of retail experience. This makes me confident to say that I have the ability to provide top-notch customer service each and every time. My friendly demeanor and acute problem-solving skills make me an ideal candidate for any role in customer service. I am sure to be an asset to any team and look forward to the opportunity of joining your organization.”

“I have a dream for helping people and believe that my diverse professional background makes me uniquely qualified for this role. From working in sales and hospitality, to managing customer relations in both corporate and retail settings, I’ve had plenty of opportunities. I use them to hone my interpersonal skills and learn how to deal with customers from all walks of life. I’m confident that my communication abilities will make me a great addition to your team.”

By following these steps, you can craft an effective customer service personal statement that will help you get noticed by hiring managers . Remember to highlight your strengths, including relevant experience and qualifications, and showcase why you would make a great employee. A well-written personal statement will make your resume more likely to stand out from the competition!

Abir Ghenaiet

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

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Home » CV Personal Profile Examples » Customer Service CV Personal Statement Examples

Customer Service CV Personal Statement Examples

Last updated : 31 January 2019

By Guest Author

If you are in a Customer Service role or seeking a new customer service role then your personal profile needs to be all about your experience in this area. There are many environments where people work in customer services and you need to make sure that you set yourself apart from the others and have slightly different skills.

To see an example personal profile, please see the below example you can use as a guide:

Related :  CV Personal Profile Example for Student

CV Personal Profile Example for Customer Service

I have X years experience of working in a Customer Service/Relations environment and I feel that throughout the years I have perfected my communication skills and ways of dealing with customers. I enjoy the variety of working with customers and I thrive on the challenges that this also brings when dealing with difficult customers or difficult situations such as complaints, returns when not warranted etc.

I like to work in a methodical and organised manner through using lists and keeping accurate records and logs so that I know where I am up to with my calls and customers and who I need to get back to and by what date etc. I think giving good customer service is very important and I like to ensure that I listen to my customer’s needs and requirements as well as being able to fulfil my duties as a Customer Service Assistant.

I am professional in my work, I pay great attention to detail and I remain calm and structured in my approach to my customers. I have gained enough experience to be able to deal with complaints and problem cases and I remain enthusiastic at all times.

I am now seeking more responsibility and feel that I am at a point where I can manage more customer accounts or manage a team of assistants and I am eager to continue progressing my career within customer services which I enjoy. I have achieved (any customer service awards internally or courses or anything that you are proud of).

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How to Write a Customer Service Personal Statement

• CV Templates & Advice
• Customer Service

Have you found the perfect customer service job ? Stand out from other applicants by writing a winning personal statement for your CV.

Follow our expert advice and guidance to create a customer service personal statement that successfully presents your knowledge, skills and experience to create a fantastic first impression.

We recommend using this 100-150 words to provide examples of how you match the job specification and why you are the perfect candidate for this role. If you’re looking for further advice, check out our  how to write a personal statement guide .

What to include in your customer service personal statement

Why you’re applying for the specific role:.

• Mention why are you applying for this specific job role.
• List what appealed to you about the job description.
• Highlight any previous experience you have had in customer service.
• List the skills you already possess that relate to this specific role
• List any relevant subjects you have studied.
• List your School/College/University
• List your relevant qualifications.

Your customer service experience:

• Mention previous experience and role if applicable.
• Give examples of personality traits that make you a great candidate.
• Mention any key skills that relate to the industry.

Short Example:

A confident, reliable and enthusiastic individual, with previous customer service experience. I enjoy helping clients, customers and individuals, and solving any problems that they may have. I am a great communicator, over the phone, face to face and via email. I strive to work well under pressure and love to keep myself, and my workflow organised. As an experienced customer service advisor I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction.

If you’re applying for customer service jobs, we recommend that you also check out our customer service cover letter template .

Related links

• How to Write a CV
• 4 Hobbies & Interests Employers Like to See on a CV
• How to Write a Personal Statement

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Resume Profile Statements for Customer Service

Every resume for customer service job can be benefited amazingly from a profile statement. It is your introduction and the answer to the question “Tell us about yourself.”

It is your opportunity to persuade the hiring managers enough to continue reading the rest of your resume.

The profile section of your resume should be concise and correctly targeted to the requirements of the prospective employer.

Below are some sample profile statements for customer service professional. These samples are based on the enthusiasm, expertise, experience, and knowledge of the applicant.

Besides, these paragraphs are packed with information for a fast read.

Note: A profile statement can be written for any resume, such as federal, targeted, chronological and functional.

Customer Service Resume Profile Statements

• Stress-tolerant and energetic professional with 6 years of experience in the customer service arena. Exceedingly skilled in supporting sales teams and stakeholders. A reputation for investigating customer orders by contacting other departments, supervisors, suppliers and channel partners. Excellent communication and public-dealing acumen. Unbeatable command on CRM systems, MS Office, and customer account creation. A dedicated team-player who can liaise with company employees to support and implement growth strategies.

• High-energy and diplomatic customer service specialist with 9+ years’ track record of meeting and exceeding sales and customer care objectives. Adept at analyzing and resolving customer concerns using established procedures, examining pertinent information to determine the validity of customer complaint and to determine responsibility for errors and resolution, throughout the order process. Gained extensive knowledge of insurance industry products and services in a small period. Verified achiever of performance benchmarks in all areas.

• Results-driven, dedicated professional having more than a decade of experience as a customer service associate at XYZ Co. Known for working well in challenging and deadline-oriented environments. Track record of carefully recording and following-up on customer orders, including the tracking of orders, along with ensuring complete customer satisfaction. Areas of expertise include: – Cash handling – Account creation and management – Process improvement

• Achievement-driven customer service supervisor with 5 years of experience in successfully prioritizing and completing tasks to meet customers’ needs. Proficient in handling complex customer service issues, reviewing customer complaints and tracking customer complaint resolution. Highly proficient in MS Office (Word and Excel), MS Outlook and AS400 applications. Motivated to deliver exceptional customer service to attain successful business outcomes.

• Self-reliant and enthusiastic professional with eight years of experience in the field of customer service. In-depth knowledge of customer service protocols and practices. Well-versed in assisting clients in various aspects and troubleshooting arising problems. Specializes in delivering online support to the clients in a professional and organized manner owing to strong IT background. Determined to utilize and implement transferable skills and knowledge for working efficiently towards productivity.

Entry Level

• Successful high school graduate with excellent customer service acumen. Undertook various part-time jobs as a customer service representative. Special talent for working under minimum supervision coupled with strong interpersonal and organizational skills. A target-driven employee who has comprehensive knowledge of analyzing relevant data to determine customer service outputs, identifying and implementing strategies to improve quality of service, productivity, and profitability. Friendly and flexible with a proven professional approach towards organizational objectives and job tasks.

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How to Write a Customer Service Resume Summary (Examples Included)

Mike Simpson 0 Comments

By Mike Simpson

Do you know what the key to landing a new customer service job is? It’s making sure that your resume stands out from the pack.

Because, if your application doesn’t catch the hiring manager’s eye, you won’t move forward in the hiring process. It won’t matter if you have the customer service interview questions down pat, because you won’t have a chance to answer them.

Yes, that may sound a bit harsh, but there’s no need to panic. By creating a stellar customer service resume summary, you can highlight why you’re an exceptional candidate. You’ll be putting what makes you shine front and center, increasing the odds that the hiring manager will take notice.

So, whether you are applying to call centers , or trying to land a position with a retail giant like Walmart , Costco , or Home Depot , it’s vital to make your customer service resume summary outstanding. Don’t know where to begin? Don’t sweat it. We’ve got you covered.

What Is a Resume Summary?

Alright, before you talk about how you should write your resume summary , let’s talk about what one is. First, it’s different than a resume objective , which is a statement that you use to outline your career goals while highlighting certain capabilities. Those are best for people who are new to the workforce, transitioning into a new field, or lack applicable experience.

If you’ve worked in customer service roles before, your best bet is to go with a resume summary. This is a statement that sits at the top of your resume, showcasing the expertise you bring to the table. You are putting your most in-demand skills and experience on full display, ensuring the hiring manager doesn’t miss any of it.

But, wait, why do you need a customer service resume summary if all of that information is, well, in your resume? Doesn’t that make it redundant?

Technically, you’re right. You are rehashing some details that are already in your resume. The thing is, hiring managers are normally screening dozens (if not hundreds) of candidates. They aren’t reading your entire resume; they are skimming it, at best.

With a resume summary, you’re making sure that, at a glance, the hiring manager discovers the most critical details. You are making the process easier for them and increasing your odds of landing in the “to interview pile.” That’s why it’s wise to have one.

What Is Unique About a Customer Service Resume Summary?

Alright, now that you’re on board with including a customer service resume summary, let’s dig a little deeper. You have to figure out exactly what you need to highlight, ensuring you can craft an ideal overview of your capabilities.

One thing you need to realize is you only have a couple of sentences, max. Brevity is your ally. It forces you to focus, ensuring you get to the point quickly, and the hiring manager stays engaged.

Want to know how customer service summaries are different from other industries? Sure thing.

One stand out difference between a customer service resume summary and one for other fields is that “customer service” isn’t just a job type; it’s a specific skill. You need to make sure the bulk of your statement focuses on the core capabilities in that niche.

Additionally, you want to draw attention to the total amount of experience you bring to the table. Adding it all up is a must, allowing you to have an impressive number that the hiring manager can’t miss.

Common Mistakes When Writing a Customer Service Resume Summary

There are several resume summary mistakes that could derail your job search. Luckily, they are pretty easy to spot, so you can avoid them as long as you know what they are.

First, let’s start with a biggie. Failing to tailor your resume, including the summary, to the role is a big no-no. You want that snippet to be an attention-grabber, so it needs to speak to that hiring manager directly. If you want to make sure you nail it, try our Tailoring Method and see if that doesn’t make it a breeze.

Second, don’t get long-winded. We mentioned that brevity is important already, but it’s critical to reiterate. A giant block of text at the top of your resume is going to hurt your chances. No one wants to read that. Keep it to no more than three lines on the page (using a reasonable font size), and you should be in decent shape.

Finally, don’t forget to label your summary. A simple header lets the hiring manager know what they are about to read. Plus, it showcases that you included an overview of your professional experience. That way, if all they can do is skim your application, they know that it is a critical section that they actually need to read.

Top 3 Tips for Writing a Customer Service Resume Summary

Writing a stand out customer service resume summary doesn’t have to be a pain in the you-know-where. If you want to tackle it with ease, here are three tips that you can put to work right away.

1. It’s All About Value

Your summary should showcase your capabilities, sure. But it should also create an outstanding value proposition. You want to show the hiring manager what they gain by choosing you, ideally in areas that are incredibly relevant to the customer service job description .

2. Be Specific, B-E Specific

Ideally, your resume summary should be brimming with details. Include individual skills and specific achievements, not general overviews.

3. Embrace Action

Action verbs are powerful. They feel energetic, making your summary more engaging. Try to work in relevant, best-fit action verbs to make sure your statement really packs a punch.

3 Customer Service Resume Summary Examples

Okay, not you know what a customer service resume summary is, and have some helpful tips for crafting your own. What? Not ready yet? Think an example or two will really help you nail it? No problem!

If you don’t know where to begin with your customer service resume summary, here are three examples that may help.

Multi-tasking, people-oriented customer service professional with 9 years of experience behind the counter. Familiar with major POS systems and set previous store record for customers served, checking out 38 customers in a single hour.

2. Call Center

Over 7 years of experience in fast-paced call center environment. Exceptional communication, problem-solving, and conflict resolution/de-escalation skills. Highly familiar with the product niche.

3. Tech Support

Personable, professional, bilingual tech support rep with 5 years of experience who is adept at taking complex concepts and making them accessible to the masses. Customer-focused and calm under pressure. Trained in diagnostics and advanced troubleshooting techniques.

Putting It All Together

In the end, having a stand out customer service resume summary can make a world of difference. It lets you showcase critical capabilities early in your application, increasing the odds that they’ll catch the hiring manager’s eye and, ultimately, land you an interview.

Make sure to use the tips above regularly, customizing your summary at every opportunity. That way, you can speak to the nuances of the position, ensuring you can move your customer service career forward with ease.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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CV examples

Customer Service CV

Shannon, a seasoned customer service professional, has selected the Cambridge template. After having worked in a series of customer-focused roles, this CV example showcases Shannon's ambition to find a senior role within the industry.

"Motivated and detail-orientated customer service professional with 10+ years of experience in leading teams in fast-paced environments. Track record of success in coaching, motivating, and guiding teams to achieve both business and personal career goals."

Table of contents

How to Write a Customer Service CV (Tips and Examples)

The customer service field has seen tremendous growth and provides abundant job possibilities. From retail stores to call centres, hospitality, and more, personnel must offer exceptional service and make sure customers are happy with their business. You play an essential role in the organisation with the aim of keeping customers satisfied while supporting the sales process.

Regardless of your experience, it is challenging to create a good CV that impresses recruiters and hiring managers. In today's world, appearances count for a lot, but several factors must be considered. They include content, writing strategy, format, template, and additional career-related documents. To increase your chances of success, we suggest you tailor your CV to a job description while ensuring it is applicant tracking system (ATS)-friendly .

Explore our CV templates to help you finish your application and apply with well-designed career documents.

Customise this customer service CV

Customer service cv example.

Download this customer service CV sample

Shannon, a Customer Service Team Leader, has selected the Cambridge template in this example. After working in customer-focused roles, this professional CV example and template highlight Shannon's ambition to find a senior position within the industry.

Interested in a cover letter? See our matching customer service cover letter example to help you streamline your application.

What to include in a customer service CV?

Customer service is all about supporting your customers before and after to ensure an enjoyable experience with your brand or service. When writing a CV, it is essential to focus on the skills and qualities that make you an ideal candidate, similar to a secretary position. In addition, highlight your ability to support, interact and help others professionally.

The core CV sections typically include your personal profile, work experience, education, and key skills that target and align with your career goals. For more advice, see the article on how to improve your CV .

Focus on the skills and experience you have that are relevant to the role. Remember to be industry-specific and research the relevant terms associated with customer service. Adapting your CV to a specific role increases your chances of landing more interviews. Ultimately, recruiters or hiring managers want to see how and why you are the best candidate for the position. If you've got previous experience with from a web-chat job or excel in providing exceptional customer service working from home, make sure you highlight this in your CV.

How to write a personal profile for a customer service CV

A compelling personal profile , also known as a personal statement, should demonstrate your experience and soft skills, specifically showcasing why you are the right fit for the role. This section is your first opportunity to impress a recruiter with your customer service knowledge or experience. Therefore, this brief elevator pitch should accurately reflect your current motivations and objectives.

When describing yourself in this section, pay close attention to your sentences' structure, key phrases, and conciseness. To strengthen your writing further, use action verbs throughout your CV to demonstrate how you are proactive and accomplish objectives or tasks.

Customer service CV personal profile example

Motivated and detail-orientated Customer Service Team Manager with 10+ years of experience leading teams in fast-paced environments. Track record of success in coaching, motivating and guiding teams to achieve business and personal career goals. Equipped to optimise internal processes by transforming insights into strategic business actions with strong problem-solving, communication, and interpersonal skills.

Customer Service Advisor CV personal profile example

Seasoned Customer Service Advisor with over 6 years of experience navigating complex customer inquiries and resolving issues promptly. Recognised for leading high-performing teams and fostering a culture of exceptional service delivery. Adept at analysing trends to propose innovative strategies for enhancing customer satisfaction and loyalty. Seeking to leverage exceptional communication and problem-solving skills to ensure seamless customer interactions while maintaining a strong focus on efficiency and quality.

Customer Service Assistant CV personal profile example

Energetic Customer Service Assistant with 3 years of experience, passionate about delivering top-notch assistance to customers. Adept at multitasking and handling diverse customer needs in a dynamic environment. Known for exceptional organisation skills and attention to detail, ensuring accuracy in handling customer inquiries and transactions. Quick to learn and eager to contribute positively to team success through a collaborative approach and a strong commitment to providing excellent service.

Customer Service Part-time CV personal profile example

Proactive Customer Service Part-time Professional with 1 year of experience. Eager to apply a customer-centric approach gained from previous experiences in providing support and resolving issues effectively. Possesses a strong work ethic and commitment to delivering exceptional service, balancing flexibility with reliability in meeting the demands of clients. A quick learner with a passion for contributing positively to a team while acquiring new skills and experiences in a customer-facing environment.

Customer Service Internship CV personal profile example

Ambitious Customer Service Intern seeking to land a job as a Junior Customer Service professional. Adept at leveraging theoretical knowledge in customer relations to contribute effectively within a team. Seeking to apply excellent communication skills and a proactive attitude in assisting with customer inquiries and support tasks. Enthusiastic about absorbing insights, honing skills, and gaining practical experience to lay a solid foundation for a successful career in customer service.

What skills to put on a customer service CV

To succeed in related customer service roles, such as a shop assistant or call centre agent, job seekers need solid communication abilities, ability to adapt, and know-how of company and product value. Having the right skills can benefit your CV, even if you lack experience or if you’re applying for a more experienced role, such as a Customer Service Manager.

Your CV should include a mixture of hard, soft, and transferable skills. Hard skills are measurable and easily defined, while soft skills describe personal qualities and traits. Transferable skills are gained throughout your personal and professional life. If you’re new to the job market, a recent graduate, or have little experience, consider creating a skills-based CV .

Below are examples of skills to include on your CV, and you can get more insight into how to add skills to your CV.

Examples of soft skills:

Adaptability

Communication

Effective listening

Decision-making.

Examples of hard skills:

Customer service skills

Sales and marketing

Team management

Product knowledge.

Examples of transferable skills:

Problem-Solving

Time-management

Collaboration.

Discover more skills by reading our cashier CV example article.

How to write work experience on a customer service CV

List your relevant experience and research the job you are targeting. Use action verbs and keywords from a job posting to summarise your duties. We suggest aiming for three to six lines to describe your work responsibilities and measurable achievements. Thus, structuring your work experience section like this ensures you create an eye-catching and effective CV.

Explore our hairdresser, cabin crew member , or bartender CV example articles for more inspiration.

When writing your CV, list your most recent experience. Additionally, if you have experience over 15 years old, we suggest leaving them out and highlighting the transferable skills developed within that role within the additional experience section of your CV instead. For more tips on how to write this section, refer to our work experience guide .

Examples of work experience for a customer service CV:

Customer Service Team Leader, Microsoft, UK, London, 2020-2022

Directed and supported a team of 15 customer service representatives in managing a diverse client portfolio of 50+ accounts within the Dynamics CRM framework. Conducted extensive market research to identify evolving customer needs, adapting sales strategies to better cater to these requirements. Cultivated robust client relationships through proactive communication, frequent follow-ups, and swift responsiveness to client inquiries and concerns. Collaborated with the marketing department to develop and execute customer-centric campaigns aimed at enhancing client engagement and satisfaction.

Led the acquisition of new B2B clients, contributing significantly to a noteworthy £1.2 million increase in sales revenue within the inaugural year.

Consistently surpassed monthly and quarterly sales targets, exceeding benchmarks by an average of 20%, resulting in increased customer satisfaction and retention rates.

Conducted product demonstrations and tailored training sessions that led to a substantial 30% increase in client product adoption rates.

Customer Service Advisor, Amazon UK, 2015 - 2023

Managed a diverse portfolio of national accounts generating annual revenues exceeding £20 million, focusing on delivering exceptional customer service and support to key clients within Amazon UK. Improved collaboration between regional account managers to ensure consistent service delivery, aligning actions with customer service objectives.Analysed customer feedback and market trends to devise strategies that enhanced customer experience and satisfaction. Provided guidance and mentorship to a team of account coordinators and analysts to achieve service-orientated goals.

Achieved a remarkable annual revenue growth of 15% by implementing customer-centric service plans and initiatives, resulting in improved customer loyalty and retention.

Successfully negotiated and maintained high-value contracts, resulting in a 25% increase in overall customer satisfaction scores across the national account portfolio.

Implemented customer-focused operational changes, leading to a 40% increase in client satisfaction scores and increased positive feedback.

Customer Service Representative, Global Enterprises Inc., London, 2018-2021

Managed client relationships within the Dynamics CRM framework, focusing on providing exceptional customer service and exceeding client expectations. Conducted continuous customer research to adapt sales approaches and identify opportunities to enhance the overall customer experience. Prioritised proactive and empathetic communication to address client inquiries promptly and effectively. Conducted product demonstrations and tailored training sessions to ensure seamless product adoption and customer satisfaction.

Instrumental in acquiring new B2B clients, contributing significantly to generating £1.2 million in sales revenue within the initial year.

Achieved an average 25% increase in client satisfaction scores through personalised and attentive customer service, fostering long-term client relationships.

Conducted training sessions resulting in a substantial 35% increase in product adoption rates among clients, leading to increased customer loyalty and repeat business.

Remember to tailor your CV to be job-specific and refer to the role requirements on the job post to make your work experience relevant.

How to write a customer service CV with no experience

If you have little to no work experience, highlighting your relevant qualifications and certifications in customer service can effectively demonstrate your transferrable skills on your CV. Shift the attention from work experience to your relevant qualifications and certifications and place them at the top of your CV.

If you’re a school leaver , we suggest highlighting your A-levels, GCSE, or equivalent qualifications in English and sciences. Usually, a university degree may not be necessary, but employers would expect you to hold customer service-related qualifications, such as a Customer Service NVQ or BTEC in the UK. To learn more, read on how to create a skills-based CV .

Example of customer service CV with no experience:

Customer Service Intern, Boots UK, London, UK, 2022-2023

Collaborated closely with the customer service team, managing client inquiries and providing assistance to ensure customer satisfaction. Conducted research to identify emerging needs and preferences of clients, contributing insights to refine customer service strategies. Actively engaged in client interactions, responding promptly to inquiries and resolving issues to maintain high customer satisfaction.

Assisted in the onboarding of 10 new clients, supporting the initial stages of client acquisition and contributing to the growth of customer engagement.

Contributed to the improvement of customer service processes by suggesting and implementing innovative ideas during team meetings.

Participated in training sessions, absorbing knowledge and developing practical skills to enhance customer interactions.

How to write additional experience for a customer service CV

Customer service is a broad industry. Use this to your advantage and mention the various skills, duties, and tasks involved in this sector. An ideal customer service manager should have a wide range of experience to be successful. In addition to the core skills and knowledge required for the role, try listing additional courses and certificates on a CV to boost your chances of success further.

Use the additional experience section to highlight experiences that might be short-term or outdated. Try to include key responsibilities, achievements , and experiences within volunteer roles or previous employment where you had to supervise, manage or work within a team. If you need more inspiration, you can add hobbies and interests to your CV.

How to list education on a customer service CV

In the UK, you are not required to undergo higher education to achieve a customer service manager role, nor as an assistant. Yet, it is crucial to complete secondary or tertiary education and have GCSE qualifications. Most recruiters are less concerned with qualifications or certificates for this role. Instead, they focus on possessing good hands-on experience and relevant skills or qualities to perform in a role.

When structuring education on a customer service CV, we suggest following a chronological CV format to make your application professional and easy to read. The details you should include in your education section are straightforward. Just mention the name of the school, its location, date of graduation, and the degree/diploma/certificate obtained. This should suffice for a customer service CV as far as hiring managers and recruiters are concerned.

Examples of education for a customer service CV:

Customer Experience Management, University of Manchester, 2020

BA (Hons) in Hospitality and Customer Relations, London School of Economics and Political Science

Business Administration, University of Edinburgh, 2021

For those without experience, highlight relevant qualifications or other experience to make your application appear more substantial. Refer to our graduate article if you need more ideas on improving your CV.

Key takeaways

It’s time to wrap up and summarise the essential points from this guide to writing a winning customer service CV. The key it to keep your CV tailored, relevant, and specific to your target job's needs. See our final key takeaways below:

Next steps?

When you're short on time and need a rapid CV turnaround, our expert team can handle the entire process with pre-prepared, stylishly formatted CV and cover letter templates . Explore our easy-to-use CV Builder with a job finder tool for navigating the job market effortlessly. We help structure winning applications, including top-notch customer service CVs, to land your dream role. To find out more about this, consult our CV Writing Service team.

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What education should you have to apply for a customer service position.

Depending on the industry, most applicants need GCSEs and secondary education for all customer service assistant roles. However, for higher-level roles such as store manager, you may be asked to have a higher education qualification or certificates to support your application. Nowadays, there are an increasing number of work from home jobs in customer service, which do not require further education and are very flexible. Learn more about remote and hybrid working opportunities .

How should you describe customer service skills on a CV?

Ensure this section is actionable and demonstrates how these skills relate to your job and responsibilities. For example, when describing customer service skills on a CV, you must focus on what experiences or tasks you have completed that make you competent and skilled for the role. Back your descriptions up with evidence and support your claims.

How should you say that you have customer service experience?

Provide an example of how you performed excellent customer service or demonstrated competencies for the role. Refer to the relevant skills and qualities listed in this article and the keywords and requirements in the job posting. It may be better to emphasise transferable and soft skills, as these can be acquired more easily.

What are the top 5 customer service soft skills on a CV?

The main qualities of customer service revolve around three Ps: professionalism, patience, and a people-orientated approach. As for the CV skills, we suggest including the following:

Problem-solving

Conflict resolution

Time management.

Refer to how to add soft skills to a CV for more details.

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5 Smart Answers: “What Does Customer Service Mean to You?”

When you’re gearing up for an interview, one of the questions you might encounter is, “What does customer service mean to you?” It’s important to prepare for this question because your response can reveal a lot about your understanding of customer service values and your ability to articulate them effectively. A well-crafted answer shows your perspective on treating customers and your role in a customer-facing environment.

Understanding Customer Service

When you think about what customer service means to you, you’re considering the support and care provided to customers before, during, and after a purchase.

Definition and Importance

Customer servic e is the assistance and advice you give to those who buy or use products or services. It’s important for fostering a positive experience that encourages repeat business. When a company invests time in providing helpful customer service, it often sees a return in customer satisfaction and loyalty. An example of good customer service could be a restaurant server who remembers your preferences and makes suggestions tailored to your tastes.

Role in Building Brand Loyalty

Providing excellent customer service means customers are more likely to develop brand loyalty. When you respond effectively to customer concerns and exceed their expectations, you help create a strong, positive association with the brand. For instance, if you’re working in retail and go out of your way to help a customer find a product or resolve an issue, that customer is more likely to return to the store because of the positive interaction they’ve had.

Formulating Your Answer

When preparing to answer “What does customer service mean to you?” in an interview, focusing on how your definition aligns with the prospective employer’s values and how your skills back up that definition will position you effectively.

Researching the Company’s Values

Learning about a company’s culture and values gives you a solid foundation for your answer. You should look at their mission statement, service charter, or any available customer feedback. For instance, if the company prides itself on quick service, you’ll want to highlight your efficiency and ability to handle requests promptly.

Highlighting Customer Service Skills

Consider your past roles: how did you go above and beyond for a customer? For example, if you’ve successfully mediated customer conflicts, showcase your conflict resolution ability. This demonstrates a direct application of customer service that resonates with most hiring managers.

Smart Answers: “What Does Customer Service Mean to You?”

• “To me, customer service means meeting and exceeding customer expectations by providing quick and helpful responses to their queries. It’s important because satisfied customers are the heart of any business.” Why this is smart: This answer shows that you understand the value of customer satisfaction and implies you will take action to ensure it.
• “Customer service is all about creating a positive experience for the customer by attentively listening to their needs and working to resolve any issues they have.” Why this is smart: You’re demonstrating active listening and problem-solving skills, both highly valued in customer service.
• “In my view, customer service represents the support and care you provide to customers before, during, and after a purchase. It’s important because it builds trust and fosters loyalty.” Why this is smart: Highlighting ongoing support elucidates your recognition of long-term customer relationships.
• “For me, customer service is about being an advocate for the customer, ensuring their voice is heard, and their concerns are addressed in a timely manner.” Why this is smart: It suggests you see the big picture and position yourself as a customer ally, which is key in service roles.
• “I believe customer service is the advice and assistance a company provides to those people who buy or use its products or services. It’s important because it can differentiate a company from its competitors.” Why this is smart: You show an understanding that customer service can be a unique selling point and that you’re aware of the competitive edge it can provide.

Preparing for Follow-Up Questions

After you’ve crafted your initial answer to what customer service means to you, be ready for interviewers to dig a little deeper. They may want to see how you apply your beliefs about customer service in practical situations. Here’s how you can prepare:

Reflect on Past Experiences

Think about specific times when you provided exceptional customer service. How did you handle difficult customers? What strategies did you use to ensure a positive outcome? Having real-life examples demonstrates your understanding of good customer service in action.

Anticipate Specific Scenarios

Interviewers might present you with hypothetical customer service scenarios. Consider what steps you would take to resolve issues and maintain customer satisfaction. Crafting responses to common scenarios will help you answer with confidence.

Understand the Company’s Values

Research the company’s customer service philosophy. Align your answers with their values and principles, showing how you would be a great fit for their team.

Use “I” Statements

When providing examples, start your sentences with “I” to personalize your responses and highlight your role in delivering quality customer service.

Listen Carefully

Pay attention to the interviewer’s questions and respond thoughtfully. If they ask for more information, they’re interested in hearing how your approach to customer service aligns with their needs.

Common Follow-Up Questions with Sample Answers

Can you give an example of how you provided great customer service in a previous role.

In a previous role, I often met customers who were looking for complex solutions. Once, I spent extra time after my shift to help a customer understand different product options. This effort resulted in a satisfied customer who later returned for more purchases.

In what ways do you believe effective communication impacts customer service?

Effective communication is pivotal for customer service, because it ensures clarity, reduces misunderstandings, and builds a trustworthy relationship.

What strategies would you use to handle a difficult customer encounter?

When encountering a difficult customer, I would remain calm and listen carefully to understand their concerns. Afterward, I’d empathize, apologize for any inconvenience, and offer practical solutions or alternatives to resolve the situation satisfactorily.

How do you prioritize your tasks when you have multiple customers to attend to at the same time?

I assess the urgency of each customer’s need and address quick, simple issues to efficiently reduce the queue. For more complex issues, I acknowledge the customer’s presence, provide an estimated wait time, and ensure they feel attended to while I manage the current situation.

Tell me about a time when you went above and beyond for a customer.

There was an instance where a customer was not fully satisfied with their purchase due to a slight mismatch in expectations. Although the product was not faulty, I arranged an exchange for an item that better suited their needs and followed up with a courtesy call to ensure their satisfaction. This extra step helped in retaining the customer and encouraged future positive word-of-mouth.

How do you measure your success in a customer service role?

Personally I measure success by my ability to resolve issues effectively, improve customer loyalty, and contribute to a positive team environment.

Describe a situation where you had to explain a complex policy or procedure to a customer. How did you ensure they understood?

I recall explaining a complex return policy to a customer who was initially frustrated. I broke down the policy into simple terms and used examples to illustrate the process. I also confirmed their understanding by asking them to summarize their takeaway.

What do you find most rewarding about a customer service role?

The most rewarding aspect of customer service is the opportunity to make a positive impact on someone’s day. Whether it’s solving a problem, providing helpful information, or simply offering a kind word, the ability to turn a customer’s experience from negative to positive is incredibly fulfilling.

Can you share a time when you received constructive criticism in a customer service setting? How did you handle it?

Once, a supervisor pointed out that my response to a customer’s query could have been more detailed. I took this feedback constructively, reviewed the product information, and practiced delivering more comprehensive responses. This experience taught me the value of continuous learning and improvement in customer service.

Crafting Your Answers

Structuring your response.

Your response should highlight your perspective on customer service and the value you place on it. Start by clearly defining what customer service means to you, then explain why this definition is relevant to the role you’re applying for. It’s important to keep your explanation concise and focused on key points.

• Define customer service: Start with your personal definition.
• Relevance to the role: Explain why this definition matters for the job.
• Personal touch: Share a brief example of how you’ve embodied this definition.

Using the STAR Method

The STAR method can help you structure responses to behavioral interview questions effectively. STAR stands for Situation, Task, Action, and Result. Use this method to craft a narrative that shows how you’ve provided exceptional customer service in the past.

• Situation : Set the scene with a specific example from your experience.
• Task : Describe your responsibility in that situation.
• Action : Detail what actions you took to address the task.
• Result : Conclude with the positive outcome as a result of your actions.

Example using STAR:

• Situation : “A customer was upset because their product arrived late.”
• Task : “My goal was to address their concerns and provide a satisfactory resolution.”
• Action : “I apologized, explained the cause of the delay, and offered a discount on their next purchase.”
• Result : “The customer appreciated the transparency and the gesture, leaving a positive review.”

Reflecting on Personal Experience

When preparing for a job interview question about what customer service means to you, it’s important to think about your past experiences. This will give you genuine examples to draw from and show how you understand and value customer service.

Identifying Past Experiences

To start, you should pinpoint specific instances in your previous roles where you provided excellent customer service. This could be a time when you went above and beyond for a customer, or when you turned a negative situation into a positive one. These examples should highlight your ability to empathize with customers and address their needs effectively.

• Was it face-to-face, over the phone, or via email?
• Was the customer frustrated, confused, or perhaps very pleased?
• How did you approach the situation?
• What was the result of your actions for the customer and for the company?

Relating Anecdotes to the Role

After identifying past experiences, it’s important to articulate how those experiences relate to the role for which you’re interviewing. If you’re applying for a position that requires direct customer interaction, discuss how your interpersonal skills made a difference in past customer engagements.

• Describe a time when you resolved a customer complaint and the steps you took to ensure the customer was satisfied with the solution.
• Explain what you learned from the experience and how it will influence your approach to customer service in the future.
• Talk about a moment when you anticipated a customer’s needs before they had to ask for help.
• Illustrate how this proactive mindset is a part of the customer service excellence you plan to bring to the role.

Dos and Don’ts

Best practices.

Relate to Personal Experience: Start by thinking of a positive interaction you’ve had as a customer and explain what made it memorable. For instance, “I value customer service interactions where the representative made me feel heard and provided solutions quickly.”

Emphasize Empathy and Patience: Your answer should highlight your ability to relate to customers and their concerns. You might say, “To me, customer service means being patient and empathetic with every customer, understanding their needs, and taking the time to address their issues effectively.”

Common Pitfalls to Avoid

Being Vague: Avoid ambiguous language that doesn’t convey a clear understanding of customer service. Instead of saying “Customer service is helping people,” be specific: “Customer service means actively listening to customers and resolving their problems with thoughtful and personalized solutions.”

Neglecting the Company’s Perspective: Don’t forget to consider how the company views customer service. Research their mission and values regarding customer satisfaction and integrate that into your answer. Rather than offering a generic statement, tailor your response, for example: “Your company’s commitment to going above and beyond for every customer resonates with my personal values because providing exceptional service ensures customer loyalty and business success.”

• 40 Customer Service Self Evaluation Examples
• 9 Key Benefits: Why is Customer Service Important?
• 3 Examples: How to Write a Customer Service Resume Summary
• 8 Ways to Deliver Excellent Customer Service
• 2 Examples of Customer Service Representative Cover Letters
• 15 Examples: How to Deliver Excellent Customer Service

Top 18 Customer Service Resume Objective Examples

Updated July 20, 2023 14 min read

A resume objective is a short statement of purpose at the top of your resume that outlines your career goals and aspirations. It should be tailored to the specific customer service position you are applying for and should demonstrate why you are the best fit for the job. When writing a resume objective, focus on what you can bring to the organization and how your skills and experience make you a valuable asset. For example, if applying for a customer service role, you may write: “To utilize my five years of customer service experience to deliver exceptional support and foster long-term relationships with customers.” Additionally, mention any relevant certifications or qualifications such as “Certified Customer Service Professional (CCSP)” or “Proficient in Microsoft Office Suite.” With these tips in mind, you will be able to create an effective resume objective that makes you stand out from other applicants.

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Top 18 Customer Service Resume Objective Samples

• To obtain a customer service position in a challenging and professional environment that will allow me to utilize my skills and experience.
• To secure a customer service role in an organization where I can use my excellent communication and problem-solving skills to contribute to the growth of the company.
• To leverage my strong interpersonal and organizational abilities in a customer service role.
• Seeking a customer service position with an opportunity to develop new skills while utilizing existing ones.
• To obtain a customer service position that will enable me to use my exceptional communication and problem-solving skills.
• To secure a customer service role that allows me to interact with customers, build relationships, and provide superior quality of service.
• Seeking an entry-level customer service role where I can apply my knowledge of customer relations and problem-solving techniques.
• Aiming for a challenging customer service position where I can demonstrate my excellent interpersonal skills and ability to resolve complex issues quickly.
• To acquire a customer service job which offers the opportunity to learn new technologies while utilizing existing ones.
• Desiring an entry-level position in the field of customer service, where I can utilize my communication, organizational, and problem-solving skills.
• Looking for an opportunity as a Customer Service Representative that would enable me to use my knowledge of sales strategies, product information, and client relations management.
• Motivated individual seeking a Customer Service Representative role that allows me to utilize my strong communication and interpersonal skills while providing exceptional support services.
• Eager to join an organization as a Customer Service Representative where I can utilize my excellent communication, organizational, and problem-solving skills for the benefit of the company’s clients.
• Aiming for an entry-level Customer Service Representative role that allows me to make use of my extensive knowledge about sales strategies, product information, client relations management, etc., for the betterment of the company’s clients’ satisfaction levels.
• Looking for an opportunity as a Customer Service Representative wherein I can make use of my strong interpersonal abilities along with prior experience in handling customers’ queries efficiently.
• Searching for an entry level position as a Customer Service Representative wherein I could apply my knowledge about sales strategies, product information, client relations management etc., while providing superior quality services at all times.
• Pursuing an opportunity as a Customer Service Representative wherein I could effectively employ my exceptional communication abilities along with prior experience in resolving complex issues quickly without any hassle or delay.
• Applying for the post of Customer Service Representative with the aim of using exceptional organizational capabilities combined with prior experience in providing prompt solutions related to customers' queries or complaints efficiently

How to Write a Customer Service Resume Objective

A resume objective is an important part of any customer service professional’s resume. It should provide employers with a brief overview of the candidate’s qualifications and goals, highlighting why the applicant is a good fit for the job. Writing an effective customer service resume objective requires careful thought and planning.

When crafting a customer service resume objective, it is important to include relevant keywords that will help your application stand out from other applicants. Include words like “customer service,” “client relations,” “communication skills,” and “problem-solving” to demonstrate your knowledge in the field. You should also include any other skills or qualifications that make you well-suited for the position.

In addition to including pertinent keywords, your customer service resume objective should be concise and to the point. Employers are likely to have dozens of resumes to review and don’t want to spend time reading long-winded objectives. Keep it short and sweet – two or three sentences at most – and use clear language that gets straight to the point.

Your customer service resume objective should also emphasize your career goals and explain how you hope to contribute to the company if hired. For example, focus on how you plan to exceed customers’ expectations by providing them with outstanding service or how you intend to develop innovative solutions for difficult problems. This section should be tailored according to each individual job posting so that employers can quickly identify how your skills match their needs.

Finally, make sure your customer service resume objective includes action verbs such as “manage,” “coordinate,” or “develop" so that employers can easily see what kind of work you are capable of doing in the role. By taking these steps into consideration when writing a customer service resume objective, you can create an impressive statement that will help get your foot in the door!

Related : What does a Customer Service do?

Key Skills to Highlight in Your Customer Service Resume Objective

In the competitive field of customer service, it is crucial to showcase your unique skills and abilities that set you apart from other candidates. Your resume objective is the perfect place to highlight these key skills, as it provides potential employers with a snapshot of your capabilities right at the beginning of your resume. This section will guide you through identifying and articulating the most valuable customer service skills to include in your resume objective, enhancing your chances of capturing the attention of hiring managers.

1. Active Listening

Active listening is a crucial skill for a customer service role because it involves fully concentrating, understanding, responding and then remembering what is being said by the customer. This skill ensures that customers feel heard and understood, which in turn leads to better problem-solving and higher customer satisfaction. Including this skill in a resume objective demonstrates to potential employers that you are capable of providing excellent customer service by effectively addressing customers' needs and concerns.

Empathy is a crucial skill for a customer service role because it allows the employee to understand and share the feelings of the customers. This understanding can help in providing tailored solutions and making the customers feel valued and heard. It also aids in building strong relationships with customers, leading to increased customer satisfaction and loyalty. Including empathy in a resume objective shows potential employers that you are capable of connecting with customers on a personal level, which can greatly enhance their experience with the company.

3. Adaptability

Adaptability is a crucial skill for a customer service role as it involves dealing with diverse customers, each with unique needs and issues. The ability to adapt quickly to various situations, adjust strategies, and find solutions can significantly improve customer satisfaction. Including this skill in a resume objective shows potential employers that the candidate is flexible and capable of handling unexpected challenges effectively.

4. Problem-solving

Problem-solving is a crucial skill for a customer service role because it enables the individual to effectively handle and resolve customer issues or complaints. It involves the ability to assess a situation, identify potential solutions, and implement the most effective one. This can lead to increased customer satisfaction and loyalty, which are key objectives in any customer service role. Including problem-solving skills in a resume objective shows potential employers that the candidate is capable of managing difficult situations and ensuring positive outcomes.

5. Zendesk proficiency

Having proficiency in Zendesk demonstrates the ability to effectively manage customer interactions and inquiries. This skill is essential for a customer service role as it showcases the candidate's ability to utilize this popular customer service software to track, prioritize, and solve customer support tickets. It also implies that the candidate has experience in providing timely and efficient solutions to customers, which directly contributes to customer satisfaction and loyalty. Furthermore, it can save training time and resources for the company if they are already using this platform.

6. Salesforce knowledge

Salesforce knowledge is needed for a resume objective in customer service because it demonstrates the candidate's ability to manage customer relationships and interactions effectively. Salesforce is a widely used customer relationship management (CRM) tool that helps businesses track and analyze their communication with prospects, customers, and partners. A candidate with this skill can efficiently handle customer inquiries, complaints, and other interactions, ensuring high levels of customer satisfaction. Additionally, Salesforce provides various features to automate service processes, streamline workflows, and find key articles, topics, and experts to support the customer service team. Therefore, having this skill can significantly enhance a candidate's productivity and effectiveness in a customer service role.

7. Multitasking

A customer service role often involves managing multiple tasks at once, such as handling customer inquiries, processing transactions, and resolving complaints. Multitasking is a crucial skill for this job as it allows the employee to efficiently handle various duties simultaneously without compromising the quality of service. This leads to increased productivity and customer satisfaction. Including this skill in a resume objective shows potential employers that you can effectively manage your time and responsibilities, which is essential in fast-paced work environments.

8. Time management

Time management is crucial for a customer service role as it involves handling multiple tasks simultaneously such as responding to customer inquiries, resolving complaints, and processing orders. Efficient time management ensures that all tasks are completed in a timely manner, leading to increased customer satisfaction. Including this skill in a resume objective demonstrates the ability to prioritize and manage workload effectively, which is highly valued by employers.

9. Interpersonal skills

Interpersonal skills are needed for a customer service resume objective because they demonstrate the ability to effectively communicate, collaborate, and build relationships with customers. These skills are crucial in resolving customer issues, understanding their needs and ensuring their satisfaction which is the core responsibility in a customer service role. A strong set of interpersonal skills can also indicate a candidate's capacity to work well within a team and contribute to a positive working environment.

10. LiveChat expertise

Having LiveChat expertise is crucial for a customer service role as it demonstrates the ability to efficiently handle customer inquiries in real time. This skill is essential in today's digital age where customers expect immediate responses. It also shows proficiency in using modern communication tools, multitasking and problem-solving abilities. Including this skill in a resume objective can make a candidate more appealing to employers looking for efficient and tech-savvy customer service representatives.

In conclusion, the objective section of your customer service resume is a crucial area where you can showcase your key skills and abilities. It's an opportunity to make a strong impression right at the beginning of your resume. By highlighting relevant skills, you demonstrate to potential employers that you are well-equipped for the role and can handle the responsibilities it entails. Remember, this section should be concise, compelling, and tailored specifically to the job you're applying for. The right blend of skills in your objective can significantly enhance your chances of landing a customer service position.

Related : Customer Service Administrator Skills: Definition and Examples

Common Mistakes When Writing a Customer Service Resume Objective

A customer service resume objective is an important part of a resume as it provides employers with a concise and clear summary of the qualifications and experiences that make you an excellent candidate for a customer service position. However, many job seekers make mistakes when crafting their objectives, which can lead to their resumes being overlooked by potential employers. In this essay, we will discuss some of the common mistakes made when writing a customer service resume objective so that you can avoid them in your own resume.

The first mistake many job seekers make when writing their customer service resume objective is using generic language. Generic phrases such as “seeking a challenging role” or “looking for an opportunity to grow professionally” are too broad and do not provide any insight into why you would be a good fit for the job. Instead, focus on specific skills or experiences that make you qualified for the position, such as your experience working with customers in challenging situations or your ability to resolve conflicts quickly and efficiently. This will help employers understand why they should consider you as a candidate.

Another common mistake made when writing a customer service resume objective is failing to align it with the job description. Make sure that your objective reflects the type of role that you are applying for, including any specific skills or qualifications listed in the job description. For example, if the employer is looking for someone with strong communication skills, then include this in your resume objective so they know right away that you have what they need. Additionally, avoid mentioning irrelevant information such as hobbies or interests; instead focus on how your qualifications can benefit the company and ensure its success.

Finally, many job seekers mistakenly include too much information in their customer service resume objective statement. Keep it concise by focusing on only two to three key points about yourself that demonstrate why you are well suited for the position at hand. Anything longer than this may be difficult for employers to read through quickly and could result in them overlooking your application altogether.

By avoiding these common mistakes when writing a customer service resume objective statement, you can ensure that employers understand why you would be an excellent fit for their organization and increase your chances of getting hired!

Related : Customer Service Resume Examples

A right resume objective for a customer service position should focus on emphasizing the applicant's ability to provide excellent customer service, while a wrong resume objective should focus on what the applicant hopes to gain from the position.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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CV personal statement examples

If you want to secure job interview, you need a strong personal statement at the top of your CV.

Your CV personal statement is a short paragraph which sits at the very top of your CV – and it’s aim is to summarise the benefits of hiring you and encourage employers to read your CV in full.

In this guide I have included 17 CV personal statement examples from a range of professions and experience levels, plus a detailed guide of how to write your own personal statement that will get you noticed by employers

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17 CV personal statement examples

To start this guide, I have included 10 examples of good personal statements, to give you an idea of how a personal statement should look , and what should be included.

Note: personal statements are generally used by junior candidates – if you are experienced, check out our CV profile examples instead.

Graduate CV personal statement (no experience)

Although this  graduate has no paid work experience, they compensate for it by showcasing all of the skills and knowledge the have gained during their studies, and demonstrating how they apply their knowledge in academic and personal projects.

When you have little or no experience, it’s important to draw out transferable workplace skills from your studies and extracurricular work, to showcase them to employers.

Graduate CV personal statement (part time freelance experience)

This candidate has graduated with a degree in biochemistry but actually wants to start a career in digital marketing after providing some digital freelance services to fund their studies.

In this case, they haven’t made much mention of their studies because they aren’t relevant to the digital marketing agencies they are applying to. Instead they have focused their personal statement around their freelance work and passion for the digital field – although they still mention the fact they are degree educated to prove their academic success.

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School leaver CV personal statement (no experience)

This candidate is 16 years old and has no work experience whatsoever, but they compensate for this by detailing their academic achievements that relate to the roles they are applying for (maths and literacy are important requirements in finance and accountancy roles).

They also add some info on their extracurricular activities and school work-placements, to strengthen this student CV further.

    Top tips for writing a CV personal statement

• Thoroughly research the jobs and companies you are planning to apply for to identify the type of candidate they are looking for – try to reflect that in your personal statement
• Don’t be afraid to brag a little – include some of your most impressive achievements from education, work or personal life
• Focus on describing the benefits an employer will get from hiring you. Will you help them to get more customers? Improve their workplace? Save them time and money?
• If you have no work experience, demonstrate transferable workplace skills from your education, projects, or even hobbies

School leaver CV personal statement (part time experience)

Although this person has only just left school, they have also undertaken some part-time work in a call centre alongside their studies.

To make the most of this experience, they have combined their academic achievements with their workplace exposure in this personal statement.

By highlighting their GCSE results, summer programme involvement, work experience and expressing their ambitions to progress within sales, this candidate really makes an appealing case for hiring them.

College leaver CV personal statement (no experience)

This candidate has left college with good grades, but does not yet have any work experience.

To compensate for the lack of workplace exposure, they have made their A level results prominent and highlighted skills and experience which would benefit the employers they are targeting.

Any recruiter reading this profile can quickly understand that this candidate has great academic achievements, a passion for IT and finance and the ability to transfer their skills into an office environment.

College student CV personal statement (freelance experience)

As this student has picked up a small amount of freelance writing work during their studies, they have made sure to brag about it in their personal statement.

They give details on their relevant A level studies to show the skills they are learning, and boost this further by highlighting the fact that they have been applying these skills in a real-life work setting by providing freelance services.

They also include key action verbs that recruiters will be looking for , such as creative writing, working to deadlines, and producing copy.

Academic CV personal statement

Aside from junior candidates, the only other people who might use a personal statement, are academic professionals; as their CV’s tend to be more longer and detailed than other professions.

This candidate provides a high level overview of their field of study, length of experience, and the roles they have held within universities.

School leaver CV personal statement with and sports experience

Although this person has no work experience, they are still able to show employers the value of hiring them by selling their other achievements and explaining how they could benefit an organisation.

They expand on their sports club involvement to demonstrate their teamwork, leadership skills, communication and motivation, which are all important traits in the workplace, and will be looked upon favourably by recruiters and hiring managers.

They also draw upon their future plans to study business studies and take a part time job, to further prove their ambition and dedication.

History graduate CV personal statement

This history graduate proves their aptitude for both academic achievement and workplace aptitude by showcasing valuable skills from their degree and voluntary work.

They do this by breaking down the key requirements for each and showing how their skills could be beneficial for future employers, such as listening, communication, and crisis management.

They also describe how their ability to balance studies alongside voluntary work has not only boosted their knowledge and skills, but also given excellent time management and organisational skills – which are vital assets to any employer.

Law graduate CV personal statement

This legal graduate makes the most from their work university work placements by using it to bulk out the contents of their CV personal statement.

They include their degree to show they have the necessary qualifications for legal roles, which is crucial, but more importantly, they showcase how they applied their legal skills within a real-life work setting.

They give a brief overview of the types of legal professionals they have been working alongside and the type of work they have been carrying out – this is all it takes to get the attention of recruiters and show employers they have what it takes to fulfil roles in the legal sector.

Medical student CV personal statement

This medical student proves their fit for the role by showcasing the key skills they have gained from their studies and their work experience placements.

In just these few sentences, they are able to highlight the vast amount of experience they have across different disciplines in the industry, something which is particularly important in the medical sector.

As they have not graduated yet and are still studying, they have provided proof of their most recent grades. This can give the recruiter some indication as to the type of grade they could be graduating with in the near future.

Masters student CV personal statement

This masters student has started by specifying their area of study, in this case, accounting, and given details about the specific areas of finance they are most interested in. This can hint towards their career goals and passions.

They have then carefully listed some of the key areas of accounting and finance that they are proficient in. For example, business finance, advanced corporate finance and statistics.

They have also outlined some of the transferable skills needed for accounting roles that employers will be looking out for, such as communication, attention to detail and analytical skills.

Finance student CV personal statement

As this finance student has recently undertaken some relevant work experience, they’ve made sure to shout about this in their personal profile.

But more than this, they have included a list of some of the important finance skills they gained as a result of this work experience – for example, financial reporting, processing invoices and month-end reconciliations.

Plus, through power words and phrases such as ‘prevent loss’ and ‘ improve upon accuracy and efficiency’, they have also showcased how they can apply these skills in a workplace setting to benefit the potential employer.

Internship  CV personal statement

This digital marketing professional has started their personal profile by outlining their most relevant qualifications and work experience, most notably their freelance role as a content manager.

They have also provided examples of some of the key marketing skills that potential employers might be looking for, including very detailed examples of the platforms and tools they are proficient in – for example, LinkedIn, Twitter and Pinterest.

They have then closed their statement by giving a detailed description of the type of role or opportunity they are looking for. In this case, an in-house position in a marketing company.

Graduate career changer personal statement

Switching careers as a graduate can be tough. Especially when it comes to writing a personal statement that will attract employers in your new chosen field.

This candidate is looking to move from history teaching into journalism, so they have created a statement which briefly mentions their current workplace, but mainly focuses on highlighting transferable skills which are relevant to journalism. They achieve this by discussing the writing skills they use in their current role, and mentioning their hobby of writing – including some publications they have been featured in for extra brownie points.

Business management graduate personal statement

This business management proves their ability to work within a junior business management position by swiftly highlighting their impressive degree (to ensure it is not missed) and summarising some of the real-life experience they have gained in management during their university placements and volunteering. They do not let their lack of paid work experience, stop them demonstrating their valuable skills.

PhD graduate

PhD graduate roles attract a lot of competition, so it’s important that your CV contains a personal statement that will quickly impress and attract recruiters.

This candidate provides a short-but-comprehensive overview of their academic achievements, whilst demonstrating their exceptional level of knowledge in research, languages and publication writing.

By highlighting a number of skills and abilities that are in high-demand in the academic workplace, this CV is very likely to get noticed and land interviews.

How to write a personal statement for your CV

Now that you’ve seen what a personal statement should look like and the type of content it should contain, follow this detailed guide to one for your own CV – and start racking those interviews up.

Guide contents

What is a CV personal statement?

Cv personal statement or cv profile, personal statement format, what to include in a cv personal statement.

• Personal statement mistakes

How to write persuasively

A personal statement is a short paragraph at the top of your CV which gives employers an overview of your education, skills and experience

It’s purpose is to capture the attention of busy recruiters and hiring managers when your CV is first opened – encouraging them to read the rest of it.

You achieve this by writing a tailored summary of yourself that explains your suitability for the roles you are applying for at a very high level, and matches your target job descriptions .

One question candidates often ask me is , “what is the difference between a personal statement and a CV profile?”

To be honest, they are almost the same – they are both introductory paragraphs that sit at the top of your CV… but there are 2 main differences

A personal statement tends to be used more by junior candidates (graduates, school leavers etc.) and is relatively long and detailed.

A CV profile tends to be favoured by more experienced candidates , and is shorter in length than a personal statement.

Note: If you are an experienced candidate, you may want to switch over to my CV profile writing guide , or example CV profiles page.

To ensure you grab recruiters’ attention with your personal statement, lay it out in the following way.

Positioning

You need to ensure that your personal statement sits at the very top of your CV, and all of it should be totally visible to readers, without the need to scroll down the page.

Do this by reducing the top page margin and minimising the space taken up by your contact details.

This will ensure that your whole personal statement can be seen, as soon as your CV is opened.

We have a Word CV template which can help you to get this right.

Size/length

Your personal statement needs to contain enough detail to provide an introduction to your skills and knowledge, but not so much detail that it bores readers.

To strike the right balance, anything between 8-15 lines of text is perfect – and sentences should be sharp and to-the-point.

As with the whole of your CV or resume , your personal statement should be written in a simple clean font at around size 10-12 to ensure that it can be read easily by all recruiters and employers.

Keep the text colour simple , ensuring that it contrasts the background (black on white is best) and break it into 2 or even 3 paragraphs for a pleasant reading experience.

It should also be written in a punchy persuasive tone, to help you sell yourself and increase your chances of landing interviews , I cover how to do this in detail further down the guide.

Quick tip: A poorly written CV will fail to impress recruiters and employers. Use our quick-and-easy CV Builder to create a winning CV in minutes with professional CV templates and pre-written content for every industry.

Once you have the style and format of your personal statement perfected, you need to fill it with compelling content that tells recruiters that your CV is worth reading.

Here’s what needs to go into your personal statement…

Before you start writing your personal statement, it’s crucial that you research your target roles to find out exactly what your new potential employers are looking for in a candidate.

Run a search for your target jobs on one of the major job websites , look through plenty of adverts and make a list of the candidate requirements that frequently appear.

This research will show you exactly what to include in your personal statement in order to impress the recruiters who will be reading it.

Education and qualifications are an important aspect of your personal statement, especially if you are a junior candidate.

You should highlight your highest and most relevant qualifications, whether that is a degree, A levels or GCSEs. You could potentially go into some more detail around modules, papers etc. if they are relevant to the roles you are applying for.

It’s important that you discuss the experience you have gained in your personal statement, to give readers an idea of the work you are comfortable undertaking.

This can of course be direct employed work experience, but it doesn’t have to be.

You can also include:

• School/college Uni work placements
• Voluntary work
• Personal projects
• Hobbies/interests

As with all aspects of your CV , the content should be tailored to match the requirements of your target roles.

Whilst discussing your experience, you should touch upon skills used, industries worked in, types of companies worked for, and people you have worked with.

Where possible, try to show the impact your actions have made. E.g . A customer service agent helps to make sales for their employer.

Any industry-specific knowledge you have that will be useful to your new potential employers should be made prominent within your personal statement.

For example

• Knowledge of financial regulations will be important for accountancy roles
• Knowledge of IT operating systems will be important for IT roles
• Knowledge of the national curriculum will be important for teachers

You should also include some information about the types of roles you are applying for, and why you are doing so. Try to show your interest and passion for the field you are hoping to enter, because employers want to hire people who have genuine motivation and drive in their work.

This is especially true if you don’t have much work experience, as you need something else to compensate for it.

CV personal statement mistakes

The things that you omit from your personal statement can be just as important as the things you include.

Try to keep the following out of your personal statement..

Irrelevant info

Any information that doesn’t fall into the requirements of your target roles can be cut out of your personal statement. For example, if you were a professional athlete 6 years ago, that’s great – but it won’t be relevant if you’re applying to advertising internships, so leave it out.

Generic clichés

If you are describing yourself as a “ dynamic team player with high levels of motivation and enthusiasm” you aren’t doing yourself any favours.

These cliché terms are vastly overused and don’t provide readers with any factual details about you – so keep them to a minimum.

Stick to solid facts like education, skills , experience, achievements and knowledge.

If you really want to ensure that your personal statement makes a big impact, you need to write in a persuasive manner.

So, how do you so this?

Well, you need to brag a little – but not too much

It’s about selling yourself and appearing confident, without overstepping the mark and appearing arrogant.

For example, instead of writing.

“Marketing graduate with an interest in entering the digital field”

Be creative and excite the reader by livening the sentence up like this,

“Marketing graduate with highest exam results in class and a passion for embarking on a long and successful career within digital”

The second sentence is a much more interesting, makes the candidate appear more confident, throws in some achievements, and shows off a wider range of writing skills.

Quick tip: A poorly written CV will fail to impress recruiters and employers. Use our quick-and-easy CV Builder to create a winning CV in minutes with professional templates and pre-written content for every industry.

Your own personal statement will be totally unique to yourself, but by using the above guidelines you will be able to create one which shows recruiters everything they need.

Remember to keep the length between 10-20 lines and only include the most relevant information for your target roles.

You can also check our school leaver CV example , our best CV templates , or our library of example CVs from all industries.

Good luck with the job hunt!

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What is the Personal Statement: It is an important part of the university application or even some scholarships require it.

By writing the personal statement, the student reflects his ambitions and purpose in studying the particular major at the university.

It also explains the student’s hopes after graduating from university and how to use this degree to achieve his own dreams and help the surrounding community.

The personal statement is the first opportunity for the student to reflect his passion for studying the major he wants at the university, and here lies the importance of the personal statement.

How to write a personal statement

Start writing your personal statement with a brief, professional summary of yourself. Think of it as an oversized bite that sums up who you are. Always start with the following:

• Your job aspirations
• Why did you become interested in studying your desired specialty?
• Talk about practical experience related to the program and specialization you have chosen
• What subjects interested you in your previous studies and how did they help you choose your chosen major?
• Why you want to study at the university you are applying to
• Talking about anything else helps highlight your personality and positive energy in achieving your dreams and helping your community. Talking about real experience in hobby clubs, volunteer work, or speaking scientifically about your specialty increases the likelihood of drawing attention to your personal statement and getting accepted into the university. 

Examples of writing the beginning and subject personal statement

• A media and broadcasting professional with five years of experience working in digital media.
• A highly creative broadcast expert who recently completed a master's degree in videography as well as four years of experience across digital media.
• Experienced web developer with extensive knowledge of web languages, including XHTML, CSS, PHP and JavaScript.
• An outgoing, sociable and well presented Store Assistant with a passion for first class customer service and three years previous experience in a busy high end fashion store.
• A skilled and adaptable builder who specializes in masonry works as well as roofing, plastering, plumbing, woodwork and demolition.
• A articulate and self-motivated Customer Service Specialist with three years' experience in the banking and financial services sectors.

How should I end a statement of purpose – Personal Statement

• Your personal statement should end with your goal. It is an opportunity to conclude your statement with an explanation of why you want to study for this role and why you are the best candidate.
• “Looking for a start in the exciting world of electrical engineering where I can learn a trade and fulfill a lifelong ambition.”
• Hoping to find my next challenge in the world of marketing, and grow my digital portfolio within an innovative and exciting company.”
• “I look forward to starting my career in journalism in a role where I can build on the skills gained at university and work experience.”

Your personal statement should end with your goal. It's an opportunity to conclude your statement with an explanation of why you want the role and why you are the best candidate.

Examples of writing the end of a personal statement

How many words are required to write a personal statement.

• The average words for a bachelor’s program student is between 400 and 600 words.
• Some master's programs require a personal statement of 1,000 words. 

You should avoid exceeding the number of words required by the university because the application review staff reviews a huge amount of personal data. Therefore, the more brief and purposeful the personal statement is within the required number of words, the greater the likelihood of you being accepted by the university. 

Mistakes when writing a personal statement?

• The personal statement is too short or too long
• The personal statement does not contain the required information or contains negative information
• Written inconsistency of the content of the personal statement.

Tips for writing a personal statement in a professional manner

We've compiled our list of key do's and don'ts to help you create the perfect personal statement.

• Grab the reader's attention by adopting a polite, professional, and positive tone
• Keep the personal statement short, concise, and within the recommended length.
• Include a brief overview of your career history.
• Highlight in the personal statement key areas of expertise
• Include basic skills in the personal statement.
• Determine the type of role you are looking for.
• Avoid clichés. Filling your personal statement with ready-made clichés makes your application impersonal and boring
• Use the language of the job description.
• Do not include unnecessary personal information.
• Don't talk about your flaws!
• Don't lie or exaggerate - you will find out.

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40 Empathy Statements For Customer Service (With Examples)

Customer service is the backbone of any business. It's how companies interact with their customers, solve problems, and keep people coming back. Not only that, but excellent customer service can make or break a company.

Research shows that about 90% of customers are more likely to make another purchase after a positive customer service experience .

One way to improve your customer service is by using empathy statements to show that you understand what the customer is dealing with, demonstrate empathy, and ease frustration.

Empathy statements in customer service are simple phrases that show you understand what the customer is going through. They can turn a bad situation into a good one and make customers feel heard and valued.

In this article, we'll dive into what empathy statements are, how to use them, why they're so important in customer service, and 40 examples you can use to improve your customer service today.

What Are Empathy Statements?

Empathy statements are customer support phrases that help you connect on a human level with your customers. These statements show that you're not a robot reading from a script but a person who genuinely understands and cares about the customer's feelings and concerns.

They are the bridge that turns a transactional interaction into a relational one , creating a memorable customer experience.

Alternatively to canned responses , empathy statements go beyond the surface. They don't just acknowledge the issue; they validate the customer's emotions.

Using empathy statements can show that you are genuinely committed to resolving the customer's issue, which can have a huge impact on customer relationships.

For example, saying "I can see why you're upset" is much more impactful than a simple "I understand."

Using empathy statements shows that you're putting yourself in the customer's shoes, feeling what they feel, and that you're committed to resolving their issue.

5 Examples of Empathy Statements

These examples are practical phrases that you can use in various customer service scenarios. They are designed to show empathy by acknowledging the customer's feelings or situation .

These aren't just empty words; they are a way to connect with the customer emotionally and let them know that you're on their side.

• " I can see why you'd be frustrated ."
• " That sounds really tough, let's work on a solution ."
• " I would feel the same way in your situation ."
• " Thank you for bringing this to our attention ."
• " I'm really sorry you're experiencing this, but I'm glad you told us ."

Even if you're simply saying 'I'll get back to you ASAP , showing empathy in your support responses can show customers you care.

How Are Empathy Statements Used in Customer Service

Empathy statements serve multiple purposes in customer service. They are not just filler words but strategic tools that can significantly influence the direction and outcome of a conversation. Here's how:

De-escalation & easing frustration : When a customer is angry or frustrated, an empathy statement can act like a pressure release valve. It shows the customer that you're not an adversary but an ally.

Building trust & establishing relationships : Empathy statements can quickly establish trust. When customers feel you understand them, they're more likely to trust your judgment and the solutions you offer.

Guiding the conversation and resolving issues : Empathy statements can act as signposts in the conversation, helping to steer it in a constructive direction. They can transition the dialogue from problem-focused to solution-focused.

Whether you are apologizing for a delayed response or even replying to a refund request , empathy statements are important and can help build customer relationships.

Benefits of Using Empathy Statements for Customer Service

The benefits of using empathy statements in customer service are numerous and can have a ripple effect throughout your business. Here are some key advantages:

Increased Customer Satisfaction : Customers are more likely to be satisfied with the service if they feel heard and understood, which can lead to positive reviews and word-of-mouth recommendations.

Higher Retention Rates : Satisfied customers are loyal customers. When people feel valued, they are less likely to switch to a competitor.

Improve Customer Relationships : Empathy statements help in building stronger, more meaningful relationships with customers. When customers feel that you understand them, they are more likely to become long-term clients and advocates for your brand.

Reduced Agent Stress : Believe it or not, using empathy can also make the job less stressful for customer service agents. When conversations are more positive, it's easier to find solutions and less draining emotionally.

By incorporating empathy statements into your customer service strategy, you can enhance various aspects of your business, from customer satisfaction to employee well-being.

How to Express Empathy in Words

Expressing empathy effectively in customer service is about much more than finding the right words. It's a blend of active listening and genuine emotional engagement.

Here's a breakdown of key steps to achieve this:

Listen Actively : Understand the customer's issue completely by listening without interruption, asking for clarification when necessary.

Match Your Tone : Ensure your voice tone reflects the empathy and understanding your words are conveying.

Be Genuine : Authentic empathy resonates more with customers. A sincere apology or expression of concern can make a big difference.

Follow Through : Demonstrating empathy is just the start; you must also take concrete steps to resolve the issue at hand.

By mastering these aspects of empathetic communication, you can elevate your customer service interactions, making them more meaningful and effective.

How to Automate Customer Service Phrases

If you find yourself typing repetitive phrases often (such as empathy statements), give Text Blaze a try.

Text Blaze helps you create smart text templates and insert them anywhere using keyboard shortcuts.

With Text Blaze, you can create templates for accurate, consistent communication with customers to improve your customer service and respond faster. Use Text Blaze to automate repetitive typing anywhere you talk to customers: Gmail, Outlook, social media, and more.

Not only does Text Blaze help you respond faster, but Text Blaze helps you personalize your customer service with placeholders, dynamic logic, formulas, and more.

Text Blaze is free & works anywhere !

Customer Service Empathy Statement Templates

Give the following empathy statement templates a try to improve your customer service, show empathy, ease frustration, and demonstrate understanding.

Copy templates to use them anywhere:

10 Empathy Statements Examples To Ease Frustration

General empathy statements are your go-to phrases for showing that you understand and share the customer's feelings. These are broad statements that can be used in a variety of situations to establish an emotional connection with the customer.

Using general empathy statements like these can help to build rapport and trust with the customer, making the interaction more pleasant and productive for both parties.

10 Positive Scripting Empathy Statements

Positive scripting empathy statements are designed to steer the conversation towards a positive and constructive outcome. These statements not only show empathy but also instill a sense of hope and assurance that the issue will be resolved.

The benefit of using positive scripting empathy statements is that they not only validate the customer's feelings but also set a positive tone for the rest of the interaction. This can make it easier to find a solution and leave the customer feeling optimistic.

10 Reassurance Statements to Demonstrate Understanding

Reassurance statements are used to affirm that you are taking the customer's issue seriously and are committed to resolving it. These statements give the customer confidence that their problem is being handled effectively.

Using reassurance statements can provide the customer with peace of mind, knowing that their issue is being taken seriously and that steps are being taken to resolve it. This can be particularly helpful in situations where a solution might take some time to implement.

10 Sympathy Statements to Demonstrate Empathy

Sympathy statements are a bit different from empathy statements. While empathy statements show that you understand and share the customer's feelings, sympathy statements express sorrow or regret for what the customer is going through. Here are 10 examples:

Sympathy statements can be effective, but they should be used carefully. Overusing them can make you seem disingenuous, and they don't replace the need for a solution to the customer's problem. Like empathy statements, they are most effective when followed by actionable steps to resolve the issue at hand.

Use Empathy Statements to Improve Customer Service!

Empathy statements are a powerful tool in customer service. They help to de-escalate situations, build customer loyalty, and guide conversations toward positive outcomes. By using empathy statements, customer service agents can make customers feel valued and heard, which is key to any successful business.

Use Text Blaze to automate repetitive typing, create templates for communicating with customers, and save time today!

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Dos and don'ts of resume personal statements

A good personal statement can make your resume catch a recruiter's eye. We'll show you how to write a solid personal statement highlighting your unique skills, experiences, and professional goals. Whatever career stage you're in, we've got you covered. Read on to find information on the topic, resume personal statement examples, and helpful tips to help you stand out in the job market.

• What is a personal statement?
• Key elements to include in a personal statement
• Personal statement examples
• Tips on writing a personal statement for your resume
• Formatting and structuring your statement
• Common mistakes when writing a personal statement
• Bottom line

What is a personal statement?  

Think of a personal statement as a quick snapshot of yourself on your resume. It's a brief section that tells employers what kind of employee you are. Sometimes, it's also called resume objectives or CV personal statement.

The personal statement shows your goals and what makes you unique. It can be used to show how your skills, experiences, and job goals make you stand out from other applicants. This can significantly affect how the employer sees you as a potential employee.

It's your chance to add personality, passion, and purpose to your resume. You can make an impression that will make you shine during your job search.

Key elements to include in a personal statement  

To make a great resume summary, remember these important points that help a hiring manager understand who you are professionally:

• Who you are: Start by briefly saying who you are. Give a short but clear summary of your work background.
• Summary of your experiences : Give a brief outline of your career. Focus on crucial turning points, accomplishments, and related experiences. This part overviews your career path and shows how broad or deep your knowledge is.
• Your value as an employee: Explain what makes you special. Talk about the skills, qualities, and experiences that make you different from others applying for the job. Show how your experience matches the company's needs and how you can help them succeed.
• Your career objectives : At the end of your resume objective statement, list your career goals and ambitions. Make your short and long-term career goals clear. This shows that you're committed to professional growth and development.

Personal statement examples  

A good personal statement can be an important part of shaping your career, whether you’re a recent graduate or an experienced professional. Here are some examples of personal statements from different career stages. They show off relevant skills, experiences, and goals of job seekers.

Personal statement examples for students looking for internships

"I am a driven undergraduate student majoring in marketing, seeking internship opportunities to apply classroom knowledge in real-world settings. I have a proven ability to develop client relationships and execute marketing strategies. I am ready to share new thoughts and learn from people with more experience."

"Dedicated undergraduate student studying mechanical engineering, looking for an internship opportunity to apply theoretical knowledge to practical projects. Skilled with CAD tools and has experience making prototypes. Possesses strong critical thinking skills and takes the necessary steps to solve problems. Excellent collaborator who is always looking to learn and improve."

Personal statement example for fresh graduates

"I am a recent finance bachelor's degree holder with a solid grasp of financial principles and robust analytic abilities. I have operated effectively in dynamic settings and provided precise financial analysis. I am seeking an entry-level role in financial analysis to utilise my academic knowledge and contribute to organisational success."

"Highly motivated human resource management graduate who is deeply committed to cultivating positive work environments. Proficient in employee relations, performance management, and recruitment. Seeking an HR position to implement academic knowledge and acquire practical experience."

Personal statement examples for working professionals

"I am an experienced sales manager with more than five years of experience in B2B sales. I am currently looking to resume my professional career. I have a proven history of exceeding sales goals, building strong relationships with clients, and establishing vital client leads. I am looking for a challenging sales manager position where I can use my leadership skills to coach a team of top performers and make the company more profitable."

"I am an accomplished project manager with a background in information technology. I am skilled at coordinating the efforts of diverse teams to complete challenging assignments on schedule and within budget. I have consistently reduced risk and guaranteed project success. I am seeking new opportunities to apply my project management expertise in a dynamic environment."

Personal statement example for workers making mid-career transitions

"Experienced marketer ready to move into digital advertising. Skilled in both digital and conventional marketing tactics, with a particular focus on expanding brands' reach and interaction via online media. Seeks a position to use marketing talents to create modern digital advertising strategies."

"I am a project manager with extensive experience, with a career goal to work in sustainable development. I am passionate about positively affecting society and comfortable in a fast-paced environment. I have expertise at working with stakeholders and planning strategically."

Tips on writing a personal statement for your resume  

Before you start writing your statement, think about the following tips.

Selecting the most impactful experiences to share

Carefully choose which experiences to highlight in your CV personal statement. Consider the following aspects to guarantee that you demonstrate the most effective ones:

• Relevance to job scope: Select experiences and relevant qualifications that directly relate to the needs of your desired role.
• Significance of results: Highlight experiences in which you achieved substantial results. Focus on your efforts and accomplishments.
• Business impact: Show how your work has increased the company's profits. Give numbers to support your results and explain how your work has helped the group succeed or grow.

Demonstrating problem-solving and leadership through past scenarios

In your resume personal statement, use examples from your past to show how you've solved problems and led others .

Try to give an example of your problem and how you solved it. Highlight situations when you were proactive, made tough choices, and helped others succeed.

Demonstrating that you can deal with problems and lead confidently shows you're ready for new tasks in your next job.

Keeping your personal statement concise

Write a short, clear, objective statement to help you hold the reader's attention. Here are some suggestions to help you keep your resume personal statement short:

• Editing: Carefully read over your resume and personal statement. Remove unnecessary details or repeated information, and ensure you only include the most useful and important facts.
• Clarity: Write clearly to make sure your message is easy to understand. Avoid using jargon or academic terms that the reader might not know.
• Length: Personal statements should be short but full of helpful information. There is no rigid word limit but keep your statement to a few brief lines that get to the point of who you are as a professional and what you want to achieve.

Formatting and structuring your statement  

Here are some guidelines for making your objective statement more straightforward and organised.

Formatting tips for maximum readability

The layout of your resume personal statement affects how hiring managers read and interact with your content. To make sure your writing is easy to comprehend, consider the following:

• For a professional appearance, pick a classy font that's simple to read, such as Times New Roman, Arial, or Calibri.
• Keep the font size the same throughout the document. The best range is between 10pt and 12pt.
• When choosing the point of view, think about the tone and setting of your resume personal statement.
• First-person POV allows you to connect with the reader more directly, and third-person POV can present an air of professionalism and objectivity.

Pros and cons of each POV style

Both the first-person and the third-person POVs have pros and cons. A first-person POV makes it feel like the text is directed at the reader, but it can sometimes be too casual. On the other hand, a third-person POV seems objective and professional. This is common in formal settings but can feel impersonal or distant.

The POV you choose affects the way your personal statement reads. First-person POV creates a more personal and conversational tone. The third-person perspective conveys a feeling of formality and objectivity, setting a tone appropriate for formal papers.

Alignment with your overall resume style

Pick a POV for your personal statement that complements your resume's general tone and style. The document should flow from one section to the next. To make a good impression on recruiters, change the POV to fit the role, the company culture, and the business. If you’re applying for a creative role, you can make your resume stand out by matching the creative writing style of your prospective employer.

Resume personal statement in first-person POV

“With a strong background in content marketing, I excel in writing, editing, content planning, and SEO. In my previous roles, I was committed to ensuring my team met deadlines and KPIs. I'm eager to leverage my skills and enthusiasm as Content Manager for the Singapore Creative Ad Agency.”

Resume personal statement in third-person POV

“Has a strong background in content marketing. Excels in writing, editing, content planning, and SEO. In previous roles, demonstrated a commitment to ensuring the team met deadlines and KPIs. Eager to leverage skills and enthusiasm as Content Manager for the Singapore Creative Ad Agency.”

Common mistakes when writing a personal statement  

Avoid common clichés and overused phrases.

Don't include phrases such as "hardworking," "team player," and "results-oriented." They don't say much about you and won't help you stand out from other applicants.

What to leave out of your personal statements

Remove any old or useless information that doesn't fit with your story or add value to your application. For example, if your achievements as a high school student aren’t relevant to your application, don’t include them. Read the job description carefully before adding any information.

Bad personal statement examples

"Motivated individual seeking challenging opportunities to utilise analytical skills and grow within a dynamic organisation."

"Passionate team player with excellent communication skills and a strong work ethic."

"Detail-oriented professional with a proven track record of success in various roles."

These examples are too short and vague. They don’t say anything about you as a person or employee. Make sure your personal statements showcase your unique traits and career path. Show your positive impact in your previous roles, and highlight what benefit your prospective employer can get from hiring you.

Bottom line  

Personal statements can make or break a job application. Using the ideas, examples, and advice in this guide, you can write the best statement that catches the hiring managers interest and connects with them on a deeper level. Remember that your personal statement is more than just a summary of your work history. It's your chance to show potential employers what you can do and how passionate you are about the job.

• What should I write in my statement for a resume? Your statement should briefly summarise your professional attributes. It should cover relevant skills, experiences, and career goals that match the role you're pursuing. ⁠
• Can you provide summary statements and examples for a job application? Yes! Here's an example: "As a seasoned marketing professional with a passion for innovation, I'm excited to leverage my expertise in digital marketing to enhance and energise your dynamic team at XYZ Company. Committed to driving tangible outcomes, I aim to contribute my skills in crafting impactful campaigns and utilising analytics to fuel your organisation's success." ⁠
• How long should a personal statement be on a resume? A few sentences should be enough for a short but powerful statement. They should focus on the most relevant information that fits the job description. ⁠
• What are some dos and don'ts for writing a resume personal statement? Dos: Personalise your statement for the position and company. Highlight your job-related abilities, experiences, and accomplishments. Don'ts: Avoid using clichés or generic phrases. Don't make it too long. ⁠
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Ticketmaster issue urgent Oasis statement as furious fans 'kicked out' of queue

Oasis ticket sale site Ticketmaster have issued some advice to fans who were left outraged at being kicked out off the website after queueing for hours for the chance to see the Gallagher brothers reunion

• 10:01, 31 Aug 2024
• Updated 10:47, 31 Aug 2024

Ticketmaster has responded to Oasis fans who were kicked off its site for being seen as bots. Several users reported to the customer service accounts of Ticketmaster Ireland and Ticketmaster UK on X, formerly Twitter , that their session had been “suspended” and the were having to restart the purchase process. Staff at the ticket-selling website replied saying: “Please make sure you are only using one tab, clear your cookies, and ensure you aren’t using any VPN software on your device.” It also shared a link with its guide on “how to improve your chances for getting popular tickets”.

A spokeswoman for Ticketmaster denied the website had crashed, and advising that customers “to hold their place in line”.

Tickets for Oasis' reunion tour went on sale today for UK dates.

Read our Oasis reunion tour live blog for all the latest news around their 2025 shows

Fans of the band were left fearing the worst as ticket sale sites crashed an hour before the sale even started as demand for tickets soared. It was expected that 14 million people, who didn't get Friday's pre-sale tickets, logged onto the sites to try get their hands on some during Saturday’s general sale.

Those who logged into TicketMaster early were met with a message that read 'website not found' while SeeTickets warned users 'Our Website is very busy! We have lots of people trying for tickets and you are being held on this page till a space becomes available.'

Gigs and Tours also gave an error message, with a banner reading 'Service unavailable' an hour before tickets go on general sale. "The service is temporarily unavailable. Please try again later," furious fans were told.

Tickets are officially being sold via Ticketmaster, GigsAndTours, and See Tickets, however, the band’s reunion concert tickets have also been relisted on ticket exchange and reselling websites for thousands of pounds.

However, on Friday evening the band posted a warning after unofficial reselling websites listed tickets obtained from the early sale for thousands of pounds. A statement to the band’s X page said: “We have noticed people attempting to sell tickets on the secondary market since the start of the pre-sale. “Please note, tickets can ONLY be resold, at face value, via @Ticketmaster and @Twickets. Tickets sold in breach of the terms and conditions will be cancelled by the promoters.”

Oasis tickets for Wembley Stadium were listed on Viagogo for up to £5,909 on Friday, while some tickets at the London venue, listed under “Hospitality Club” were on sale for £10,578 on StubHub. Lisa Webb, consumer law expert at Which?, said: “We’d strongly advise against buying any of the resale tickets currently popping up online at inflated prices.

“Not only is there a chance that some of these listings could be scam attempts, but even legitimate tickets could be cancelled, rendering them invalid, if they are sold outside of the official resale platforms or at above face value.”

Ticket reseller Viagogo has defended having Oasis tickets on sale for inflated prices on its platform as a “legal” practice following the Britpop band warning concertgoers that passes bought outside of the official websites Ticketmaster and Twickets will be cancelled. Cris Miller, Viagogo global managing director, said in a statement to the PA news agency: “This is a dream event anticipated by millions worldwide. “Our number-one tip for fans using secondary marketplaces is to continue to check prices outside of the first few weeks of sale. “Demand will be at its peak when tickets hit the on-sale but it’s not a normal reflection of what tickets can and will go for. Just this summer tickets for Taylor Swift’s Eras Tour in the UK sold on our platform for as low as £80. “In the case of Oasis – a highly anticipated event – we saw the primary sites struggling to manage demand even before the on-sale, and site crashes. “We know fans are frustrated with the process and we know there is a better way. We continue to support industry collaboration to ensure the entire ticketing market works for fans and the live entertainment industry. “Resale is legal in the UK and fans are always protected by our guarantee that they will receive their tickets in time for the event or their money back.”

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