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Ikea: Silence the Critics by Mother

ikea silence the critics case study

In Ikea’s first-ever UK Christmas ad, a family is taunted by their bar-spitting kitsch ornaments, who encourage them to defy ‘home shame.’

Tapping into contemporary culture, the ad flies the flag for Grime music that has recently made a resurgence by entering into mainstream music for the first time. And who better to have on board than an artist that Skepta hailed as “the greatest grime MC of all time” – D Double E, who voices the gimcrack ornaments.

The campaign will launch with the film across broadcast and VOD TV, cinema and digital media. The 90-, 60- and 20-second edits are fully supported with out-of-home, press, CRM and PR.

Agency: Mother

Production Company: MJZ

Director: Tom Kuntz

MJZ Producer: Emma Butterworth

MJZ Production Manager: Daniel Gay

Production Designer: Chris Oddy

Director of Photography: Chris Soos

Editing: Russell Icke at the Whitehouse

Music Supervision: Dave Bass and Arnold Hattingh at Wake the Town

Sound: 750mph

Post: Electric Theatre Collective

VFX: Electric Theatre Collective

Producer: Magda Krimitsou

Coordinator: Larisa Covaciu

Creative Director: James Sindle

2D Lead: James Belch

3D Lead: Patrick Krafft

2D Artists: Chris Fraser, Tomer Epsthein

3D Artists: Jordan Dunstall, Ryan Maddox, Mark Bailey, Remy Herisse, Edwin Leeds, Gregory Martin, Nikolai Maderthoner, Will Preston, Stefan Brown, Adrian Lan Sun Luk, Piers Limberg, Zach Pindolia, Olivia Grimmer, Romain Thirion, Richard Fry

Colourist: Luke Morrison

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The genius of IKEA ‘Silence the critics’ an advert review

ikea silence the critics case study

Every once in awhile there’s an advert released — which is really and truly memorable. It’s the ad that every young creative wants to work on and any agency hopes to create. It’s like the one hit single that artists spend years trying to record — the one that they hope takes the airwaves (or internet) by storm. The creative agency Mother are renowned for their superb adverts, but for me, the latest Ikea ad ‘Silence the critics’ has really struck a chord.

When I started hearing some murmurs of grime artists being involved I was naturally curious and excited; The chatter that would follow had many to believe a parody or meme-esque video would grace the internet but what followed was both surprising, genius and perfectly executed.

Why it’s so good

Creatively, the concept is brilliant. The idea that having tatty everyday objects around your house can breed insecurities is very relatable, but to personify the objects through rap music in a comedic way elevates the concept to another level.

Mother said, “We tried to find things that people weren’t necessarily used to seeing come to life as that would make for the most surprising visual and music pairing.” This was delivered through an unexpected line-up of quirky ornaments that would torment the couple, from a novelty teapot and ceramic panda to a lucky cat and dinosaur toy.

The 3D animation was executed excellently by the talented folks at VFX studio Electric Theatre Collective where they 3D scanned each object, rigged and textured the items to star in the music video.

The hardest part?

The music. Getting the music right in any type of video content be it a vlog, TV program or an advert, is a challenge. It’s crucial. It can make or break a video, and even more so in this instance as it needed to be authentic and true to the culture behind the music.

It can go two both ways, the wrong alignment for an artist can spell disaster for their music credibility, and selecting the wrong artist for a brand can cause havoc. It’s a tough gig. Mother, the agency responsible for the ads creative rightly aligned rap as the right direction. This is no small genre of music and they had a vast array of artists to choose from. What they needed to get this right was to find an unfiltered artist who could perfectly communicate the comedic narrative, in a way that didn’t compromise the artists' style.

There could have been only a handful of hundreds of artists to have successfully achieved this, and only one would have come with the organic authenticity and rap credibility, and that was D Double E. Hats off to Star One on the production of this — as every part of the composition captures the spirit and energy of the grime genre as it’s known and loved for. This is a testament to music supervisors Theodore music and the team there for this fantastic job. it hasn't gone unnoticed either, industry heavyweights have rejoiced at the ad for the same reasons.

In all my years documenting grime and underground music, I never thought I’d see the day that an MC as true to his sound and stylistic flair as D Double E would front a campaign for a brand like Ikea. - Grime journalist JP Patterson

ikea silence the critics case study

Connecting on a personal level #MarketingWithAttitude

‘Silence the critics’ resonates with me personally on multiple levels. I’ve been in the creative industry and involved in the grime music scene for many years. When I started my agency Disrupt in 2015, getting any “mainstream” brand to even consider the grime genre was impossible. At this time we found that only a few brands such as KA Drinks had the courage to seize the opportunity to do something different and push boundaries with us.

Working at the intersection of culture and the internet for the last decade, I have witnessed first-hand the power of music working together for brands and people.

What we set out to do with artists and personalities back when the agency started would later become a booming industry now referred to as influencer marketing. Our mantra was to work with an influencer rather than for them to just feature and we really believed that authentic collaborations were the key to success. We called this “Marketing with Influence” not influencer marketing. This tied into our overarching approach called “ Marketing With Attitude ” This brilliant Ikea advert is a perfect demonstration of exactly that.

Marketing with attitude is about daring to be different and connecting with people on a human level through their passions. It’s about being clear on who you are as a brand and how to communicate in a truly authentic way. We are putting this approach in action for our new business Reboxed, and if you want to stay up to date with how to really push your brand to the next level consider signing up to my newsletter

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Mother London: Ikea, Silence the Critics

Honourable Mentions: Advertising, Commercials

ikea silence the critics case study

In 2019, Ikea released a Christmas ad that avoided the emotional approach many other brands take during the festive season and instead took a witty look at the state of our homes, and whether they need a refresh before family and friends visit for the holidays.

The spot, which is directed by Tom Kuntz and features a bespoke soundtrack by grime artist D Double E, shows some household objects come to life and perform a scathing diss track to the owners about the state of their place. Each one is eventually silenced by the comeback of some smart Ikea solutions that brighten up the home.

Agency: Mother London ECDs: Ana Balarin, Hermeti Balarin Creative Directors: Thom Whitaker, Danielle Outhwaite Noel Creatives: Mike Kennedy, Pauline Ashford Producer: Jenny Fan Production Assistant: Will Carmichael Production Director: Giedre Minniotaite Strategists: Scarlett Spence, Imogen Carter Account Team: Yuki Yamakado, Sophie Holt, Marina Banks Production Company: MJZ Director: Tom Kuntz Editing: Whitehouse Music Supervision: Wake the Town Composer/Arranger: D Double E Sound: 750mph Post Production: Electric Theatre Collective VFX: Electric Theatre Collective

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Ikea ‘silence the critics’ and win nov/dec 2019 thinkboxes.

IKEA’s first foray into Christmas TV advertising has brought home the Thinkboxes Award for TV ad creativity.

Creatives and other TV luminaries voted ‘Silence the Critics’ by Mother London the best TV ad of all those that launched in November and December 2019.

Joining the Christmas TV advertising throng with a much smaller production budget than many retailers, the challenge was both to stand out and be festive in a true-to-the-IKEA-brand kind of way.

In the commercial, IKEA and grime collide when a family, fearful their home isn’t stylish enough for guests, find their internal self-criticisms voiced by the ornaments they’ve let take over their lives and the horrible things they say humorously brought to life by grime music legend D Double E.

  • Creative agency: Mother
  • Creative team: Mother
  • Client: Kemi Anthony 
  • Production company: MJZ
  • Director: Tom Kuntz

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IKEA enters the Christmas ad arena with a wonderfully ridiculous take on the state of our homes over the holidays. The film shows a crew of everyday household objects come to life and perform a scathing diss track about a place that clearly isn’t ready for festivities.

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Password reminder, ikea – silence the critics, yellow pencil / film advertising / tv commercials 61-120 seconds / 2020, yellow pencil / entertainment / audio, graphite pencil / animation / character animation, graphite pencil / art direction / art direction for film advertising, graphite pencil / film advertising / writing for film advertising, graphite pencil / entertainment / writing for entertainment, wood pencil / direction / film advertising, wood pencil / sound design & use of music / original composition.

IKEA entered the Christmas ad arena with a wonderfully ridiculous take on the state of our homes over the holidays. The film shows a crew of everyday household objects come to life to perform a scathing diss track about a place that clearly isn't ready for festivities - before each one is silenced by the ultimate comeback: some smart IKEA solutions. The track was made by legendary Grime emcee, D Double E.

What did the judges have to say?

I absolutely adore this ad…This touched on so many amazing cultural insights. Amy Snow, Creative and Co-Founder, Ogilvy Roots and WPP Roots
It’s a lighthearted twist on a diss track. Also, CG can be really unfunny, I almost always will try to go practical over CG in any case that I’m trying to be funny, but it’s really well done here. Nathaniel Lawlor, Copywriter
Work that should be celebrated is work that feels new, that breaks the mould and ignites conversation. This is exactly what Ikea's Silence the Critics does. Subverting the tired ‘pull at the heartstring’ formula usually rolled out for holiday season advertising, Silence the Critics instead uses grime music to create their own diss track targeting the house in the ad. The result is a clever, catchy, conversation-starting piece of work that lived far beyond its original purpose and instead turned into a cultural moment. Holly Fraser, Director of Content / Editor-In-Chief, WePresent

Are you credited on this winning entry?

If you've been awarded Wood Pencil or above, drop us your details for further information about how you can order your D&AD Pencil. If you've previously won In Book or a Nomination and would like to celebrate your achievement with a Wood or Graphite Pencil, please let us know.

  • Kemi Anthony
  • Singapore United Kingdom

Account Director

  • Sophie Holt

Business Lead

  • Marina Banks
  • Yuki Yamakado
  • Mike Kennedy
  • Pauline Ashford

Creative Agency

  • Mother London

Creative Director

  • Danielle Outhwaite-Noel
  • Thom Whitaker

Executive Creative Director

  • Ana Balarin
  • Hermeti Balarin

Music Supervision

  • Wake The Town

Music Supervisor

  • Arnold Hattingh

Post Production

  • Electric Theatre Collective

Production Assistant

  • Will Carmichael

Production Company

Production Director

  • Giedre Miniotaite

Sound Design

  • Imogen Carter

Strategy Director

  • Scarlett Spence

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IKEA - Silence the Critics

Silence the Critics

8 th november 2019.

IKEA enters the Christmas ad arena with a wonderfully ridiculous take on how we see the state of our homes over the holidays. The film shows a crew of everyday household objects come to life and perform a scathing diss track, about a place that clearly isn’t ready for festivities, before each one is eventually silenced by the ultimate comeback: some smart IKEA solutions.

It was directed by Tom Kuntz and the track was made bespoke by legendary Grime emcee, D Double E.

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ikea silence the critics case study

   

ikea silence the critics case study

'Silence the Critics'
8 November 2019 90s
UK
Grime Over Schmaltz
by Syd Briscoe

House-shaming takes a curious new form in this entertaining outing for IKEA. When a woman hesitates on inviting friends over due to the state of her abode, knickknacks around the room take up a call for the family to get the place spruced up sharpish.

With this being the brand's first Christmas campaign for the UK market, it's a bold move to eschew the traditional feel-good or intensely-poignant festive approaches for something more idiosyncratic... but it works.

Figurines rapping criticism over a Grime-inspired beat is sure to cut through the Christmas chatter, particularly for viewers beginning to get twitchy about hosting holiday gatherings for potentially judgemental relatives. While the idea of spending money on home furnishings right before Christmas might be galling, it can't be worse than dealing with familial nit-picking on the big day.

Product Category: 

Territory: UK

agency

We do not have individual credits for this company, either because they don't provide them or we haven't acquired them yet.

Director:
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   - 'Silence the Critics'

'Silence the Critics'
8 November 2019 90s

Grime Over Schmaltz

House-shaming takes a curious new form in this entertaining outing for IKEA. When a woman hesitates on inviting friends over due to the state of her abode, knickknacks around the room take up a call for the family to get the place spruced up sharpish.

With this being the brand's first Christmas campaign for the UK market, it's a bold move to eschew the traditional feel-good or intensely-poignant festive approaches for something more idiosyncratic... but it works.

Figurines rapping criticism over a Grime-inspired beat is sure to cut through the Christmas chatter, particularly for viewers beginning to get twitchy about hosting holiday gatherings for potentially judgemental relatives. While the idea of spending money on home furnishings right before Christmas might be galling, it can't be worse than dealing with familial nit-picking on the big day.

Product Category: 

Territory: UK

8 November 2019
'Silence the Critics' 90s

Grime Over Schmaltz

by Syd Briscoe

House-shaming takes a curious new form in this entertaining outing for IKEA. When a woman hesitates on inviting friends over due to the state of her abode, knickknacks around the room take up a call for the family to get the place spruced up sharpish.

With this being the brand's first Christmas campaign for the UK market, it's a bold move to eschew the traditional feel-good or intensely-poignant festive approaches for something more idiosyncratic... but it works.

Figurines rapping criticism over a Grime-inspired beat is sure to cut through the Christmas chatter, particularly for viewers beginning to get twitchy about hosting holiday gatherings for potentially judgemental relatives. While the idea of spending money on home furnishings right before Christmas might be galling, it can't be worse than dealing with familial nit-picking on the big day.

Product Category: 

Territory: UK

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ikea silence the critics case study

IKEA enters the Christmas ad arena with a wonderfully ridiculous take on how we see the state of our homes over the holidays. The film shows a crew of everyday household objects come to life and perform a scathing diss track, about a place that clearly isn’t ready for festivities, before each one is eventually silenced by the ultimate comeback: some smart IKEA solutions. It was directed by Tom Kuntz and the track was made bespoke by legendary Grime emcee, D Double E.

MADEIT CREDITS

IKEAClient
Ana BalarinExecutive Creative Director
Arnold HanninghMusic Supervision
Danielle Outhwaite-noelCreative Director
Giedre MiniotaiteProduction Director
Imogen CarterStrategist
Jenny FanProducer
Mike KennedyCreative
Pauline AshfordCreative
Scarlett SpenceStrategy Director
Tom KuntzDirector
Yuki YamakadoBiz Lead
Awards Body
Post Production Agency
Music Supervision
Creative Director
Assistant Producer
Executive Creative Director

Mother has been a Contributor since 25th November 2015.

IKEA 'Silence the Critics'

*

ikea silence the critics case study

Damon November 19th, 2019, in the afternoon

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Ikea - "Silence The Critics"

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  • Brand: Ikea
  • Country: United Kingdom
  • Advertiser: IKEA
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PostedNovember 2019
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Production Company M...on J...el Z...er (...)
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Production Company Producer E..a Bu......rth
Production Manager D...el ..y
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Director of Photography (DOP) C...s S..s
Editor R....ll I..e
Music Supervision D..e B..s
Music Supervision A...ld Ha....gh
Production Company Producer M...a Kr.....ou
Coordinator L...sa C....iu
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2D Lead J...s B...h
3D Lead P....ck K...ft
2D Artist C...s F...er
2D Artist T...r Ep....in
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Virgin Media: Now That's Christmas-ing - Christmas campaign

Chanel: crystal snow globe' featuring lily-rose depp, ikea: silence the critics, tv commercial review, heart or humor.

Ikea UK unveiled its Christmas ad named “Silence The Critics.” The ad was created by the advertising agency Mother.

The marketing message is “When it comes to hosting, we all have those little voices in the back of our heads that say our home isn’t up to the job. And whether it’s the chipped mug, the crack in the wall, the weirdly shaped bathroom, or the living room that has as much personality as a cardboard box, the voices seem to zoom in on our biggest fears and magnify them until we declare our home a no-go zone. But at IKEA, we believe every home is worthy of a get together and that with a little imagination and some clever IKEA products and ideas, there’s no reason not to host. In this campaign we want to inspire the nation to get their homes party ready. And Silence The Critics, once and for all.”

CREDITS: Agency: Mother Production Company: MJZ Director: Tom Kuntz MJZ Producer: Emma Butterworth MJZ Production Manager: Daniel Gay Production Designer: Chris Oddy Editing: Russell Icke at the Whitehouse Music Supervision: Dave Bass and Arnold Hattingh at Wake the Town Sound: 750mph Post: Electric Theatre Collective VFX: Electric Theatre Collective VXF Producer: Magda Krimitsou VXF Coordinator: Larisa Covaciu VXF Creative Director: James Sindle 2D Lead: James Belch 3D Lead: Patric

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Silence the Critics

Agency: Mother

This professional campaign titled 'Silence the Critics' was published in United Kingdom in November, 2019. It was created for the brand: IKEA, by ad agency: Mother. This Film medium campaign is related to the House, Garden industry and contains 1 media asset. It was submitted over 4 years ago.

Advertising Agency: Mother, UK Production Company: MJZ Director: Tom Kuntz MJZ Producer: Emma Butterworth MJZ Production Manager: Daniel Gay Production Designer: Chris Oddy Editing: Russell Icke at the Whitehouse Music Supervision: Dave Bass and Arnold Hattingh at Wake the Town Sound: 750mph Post: Electric Theatre Collective VFX: Electric Theatre Collective VXF Producer: Magda Krimitsou VXF Coordinator: Larisa Covaciu VXF Creative Director: James Sindle 2D Lead: James Belch 3D Lead: Patrick Krafft 2D Artists: Chris Fraser, Tomer Epsthein 3D Artists: Jordan Dunstall, Ryan Maddox, Mark Bailey, Remy Herisse, Edwin Leeds, Gregory Martin, Nikolai Maderthoner, Will Preston, Stefan Brown, Adrian Lan Sun Luk, Piers Limberg, Zach Pindolia, Olivia Grimmer, Romain Thirion, Richard Fry Colorist: Luke Morrison

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Password reminder, ikea – silence the critics, yellow pencil / film advertising / tv commercials 61-120 seconds / 2020, yellow pencil / entertainment / audio, graphite pencil / animation / character animation, graphite pencil / art direction / art direction for film advertising, graphite pencil / film advertising / writing for film advertising, graphite pencil / entertainment / writing for entertainment, wood pencil / direction / film advertising, wood pencil / sound design & use of music / original composition.

IKEA entered the Christmas ad arena with a wonderfully ridiculous take on the state of our homes over the holidays. The film shows a crew of everyday household objects come to life to perform a scathing diss track about a place that clearly isn't ready for festivities - before each one is silenced by the ultimate comeback: some smart IKEA solutions. The track was made by legendary Grime emcee, D Double E.

What did the judges have to say?

I absolutely adore this ad…This touched on so many amazing cultural insights. Amy Snow, Creative and Co-Founder, Ogilvy Roots and WPP Roots
It’s a lighthearted twist on a diss track. Also, CG can be really unfunny, I almost always will try to go practical over CG in any case that I’m trying to be funny, but it’s really well done here. Nathaniel Lawlor, Copywriter
Work that should be celebrated is work that feels new, that breaks the mould and ignites conversation. This is exactly what Ikea's Silence the Critics does. Subverting the tired ‘pull at the heartstring’ formula usually rolled out for holiday season advertising, Silence the Critics instead uses grime music to create their own diss track targeting the house in the ad. The result is a clever, catchy, conversation-starting piece of work that lived far beyond its original purpose and instead turned into a cultural moment. Holly Fraser, Director of Content / Editor-In-Chief, WePresent

Are you credited on this winning entry?

If you've been awarded Wood Pencil or above, drop us your details for further information about how you can order your D&AD Pencil. If you've previously won In Book or a Nomination and would like to celebrate your achievement with a Wood or Graphite Pencil, please let us know.

  • Kemi Anthony
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  • Marina Banks
  • Yuki Yamakado
  • Mike Kennedy
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  • Mother London

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  • Danielle Outhwaite-Noel
  • Thom Whitaker

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  • Ana Balarin
  • Hermeti Balarin

Music Supervision

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International Edition

Ikea – Silence The Critics

Ikea Silence The Critics

senckađ

IKEA - Silence The Critics

ikea silence the critics case study

London | New York | Chicago | Los Angeles

Whitehouse Post believes in fostering editorial storytelling in a creative and supportive environment. Central to this philosophy is an emphasis on molding the best young talent into excellent film editors who recognize the collaborative power of visuals, music, and sound. Production and finishing partnerships with sister companies Cap Gun Collective and Carbon VFX, as well as with design-driven production company Gentleman Scholar, further cement Whitehouse Post as an invaluable creative resource for its clients.

The studio’s deep reel of notable spots for brands such as Subaru, Nike, Sony and Google, in addition to feature films and documentaries such as Leaving Las Vegas, Seven Psychopaths and Spring Breakers , have earned hundreds of honors from AICP, BTAA, D&AD, Clio and Cannes, including three Grand Prixes for Budweiser’s Whassup, Nike’s Tag, and Levi’s Drugstore.

Rick Lawley and John Smith founded Whitehouse Post in London in 1990. The company’s US roots were planted by now-Managing Partner David Brixton in 1995 and the partnership has grown to include Matthew Wood in Chicago, Alaster Jordan in NYC, and Russell Icke in London.

Whitehouse London, The Heal's Building, No. 1 Alfred Mews 5th Fl, London W1T7AA

Whitehouse New York, 180 Varick Street Suite 1400, New York, NY 10014

Whitehouse Los Angeles, 530 Wilshire Boulevard Suite 400, Santa Monica, CA 90401

A new compass

Without blinders.

Two boys, one girl, all dressed in school uniforms sit with their hands raised in worn-down classroom. One boy smiles.

In the mid-1990s, IKEA was rocked by accusations of child labour. At the time the company was the world’s largest furniture retailer, with almost 100 stores in 17 countries, and production in 70. As success for IKEA increased, so too did the media’s scrutiny. Revelations of child labour would lead to a new compass – cooperation with UNICEF and Save the Children, and codes of conduct on everything from child labour to environmental impact.

In spring 1994, a Swedish documentary revealed that child labour was common practice in the rug industry in Pakistan, where IKEA had production. Many of the children were debt slaves, sometimes along with their whole family. The scandal was a reality, and the recently recruited business area manager for rugs, Marianne Barner, acted swiftly. Contracts with Pakistani rug manufacturers were terminated and other supplier agreements had a clause added that prohibited child labour.

Boy squats at carpet loom, looking over his shoulder with a worried expression. Another working boy is seen in background.

“The film was a real eye-opener,” Marianne remembers. “The UN Convention on the Rights of the Child had come along in 1989, but child labour was still unknown to a lot of people. I myself had spent a couple of months in India for some supply chain training, but child labour was never mentioned. Our buyers met suppliers at offices in the cities and rarely visited the actual production sites,” she says.

Not the first time

IKEA had been the subject of an earlier scandal, in 1992. Investigative reporters at German magazine Stern found high levels of formaldehyde in the white lacquer on the company’s best-selling BILLY bookcases. In the shadow of scandalous headlines about “deadly bookcases”, IKEA halted all production and sales until the problem was resolved. Added costs and a damaged reputation made the company think along new lines regarding its environmental work, and start working alongside organisations like Greenpeace and the World Wide Fund for Nature, WWF. The revelations of child labour had similar consequences. Marianne Barner and others at IKEA went to countries like Nepal, Bangladesh and India to talk to suppliers, as well as unions, politicians, activists and non-profit bodies, UN organisations and rug exporting associations.

“We also went on surprise raids on rug factories, saw child labour with our own eyes and were sometimes literally thrown out,” says Marianne. She says that even so, there was still a tremendous desire and readiness to develop among IKEA employees and suppliers in India. “We realised that IKEA had an opportunity to influence and help change things. At the time though, we didn’t really understand just how big an opportunity.”

Facsimile: Handwritten travel report from factory visits in India, with photos of workers in dangerous, harmful environments.

Sceptical reception

When IKEA first contacted non-profit players like Save the Children and UN bodies like UNICEF and the International Labour Organization (ILO), it was met with scepticism. “We were often invited along as ‘the bad guy’ – a representative of major multinationals,” explains Marianne Barner. “It took a while before people realised we were serious about wanting to learn and cooperate. From the very beginning, our starting point was the Convention on the Rights of the Child’s principle to always do what’s in the best interest of children in everything we do. Our own corporate culture at IKEA was also important, such as not doing everything alone but collaborating with others. Also always thinking long-term, taking responsibility and acting for the many people. And for IKEA, children were, and still are, the most important people on Earth.”

On the advice of Save the Children, IKEA brought in an independent consultant to check that the suppliers were complying with the new agreements. Even so, as soon as 1995 a new revelation came along, when German TV showed pictures of children working at an Indian rug supplier that had signed the new agreement. “There was no doubt that they were rugs for IKEA,” says business area manager for textiles at the time, Göran Ydstrand. After seeing the pictures, there was a lightning response in India, and soon after that Göran was in a studio in Germany. There, on live TV, he explained in broken school German that IKEA had immediately halted production with the supplier in question. That was well received, but ultimately it would not be enough to fight fires whenever a crisis arose.

“To begin with, Ingvar was worried it would cost more. But it doesn’t. It’s always cheapest to do right from the start. Treating people well is a good investment whatever the country. You get better people, better motivation, productivity and quality.” – Sven-Olof Kulldorff, purchasing manager

Close down or develop?

Some members of the IKEA management group now started saying the company should simply end production of rugs in South Asia, which were only a small part of the range anyway. Instead, Marianne Barner started looking at how the company could make a long-term contribution to fight child labour. Meanwhile, the German police announced that the film about child labour in India was fake. It turned out that the renowned German journalist had made several fake reports about different subjects and companies. He lost his good reputation, but for IKEA the damage had already been done. And for the people most closely involved, like Göran Ydstrand and Marianne Barner, it didn’t really matter that this particular film was fake. It was clear that child labour and debt slavery were a huge problem in manufacturing in South Asia.

While awareness increased of the often dire, sometimes dangerous working conditions that could occur with suppliers in countries where IKEA had them, a new purchasing manager started, Sven-Olof Kulldorff. For the first eight months in his new post, he visited different places around the world. His impressions from factory visits and chats with suppliers led to a new strategy for purchasing, and to a policy document called Credo. This was a first step towards the more far-reaching codes of conduct that would come later. “The hard thing isn’t writing policies, but making sure they’re complied with,” says Sven-Olof Kulldorff. “Especially with such a low level of awareness. The aim was to show that the results were better for everyone if things were done properly.”

Sven-Olof and his team focused on getting the management on board with the new ideas around codes of conduct for suppliers. The key areas were simplicity, clarity, measurement and consequences. “To begin with, Ingvar was worried it would cost more. But it doesn’t. It’s always cheapest to do right from the start. Treating people well is a good investment whatever the country. You get better people, better motivation, productivity and quality.”

“What I personally am most proud of is the code of conduct to prevent child labour, and that we took a stand on the primary principle of what’s best for children, clearly and early on.” – Marianne Barner

Code of conduct launched

Following extensive work, studies of international declarations, and cooperation with UN bodies and non-profit organisations, in 2000 IKEA presented its first code of conduct to combat child labour, as well as its IWAY code (The IKEA Way on Purchasing Home Furnishing Products). These documents covered everything from child labour to working conditions, minimum wage and environmental issues.

“There were now regular controls right down to the subcontractor level, but the measures were about far more than just controls,” says Marianne Barner. “We no longer simply shut suppliers out, as that was a major blow to poor families. When we discovered child labour, we instead took a break in our cooperation until the supplier could show evidence of new procedures, as well as guarantees that the children in question had been compensated and were being helped into education. We also wanted to contribute to a change in attitudes, both among suppliers and in society as a whole.”

Marianne Barner with blond short hair and blue scarf, surrounded by laughing Indian school girls.

The Teflon Shield

The changes at IKEA took place in discreet silence, and were first highlighted internationally in 2001 in an article in Newsweek magazine. It described IKEA as a successful “prototypical Teflon multinational”. Unlike other companies, wrote Newsweek , IKEA had managed to avoid or deal with attacks from young activists in the environmental and anti-consumption movements. The article said that IKEA seemed to have built a defensive “Teflon shield” – not through campaigns, but with proactive measures against child labour and eco-scandals, for example. IKEA CEO at the time, Anders Dahlvig, was interviewed and said: “We don’t do things just to get rid of a problem … It’s rooted in our value system … Call it Teflon if you like, but now we have something I think we can stand up for.”

In the mid-2000s, Harvard Business School, USA published a case study of IKEA and the way it dealt with child labour, entitled: “IKEA’s Global Sourcing Challenge: Indian Rugs and Child Labor”. Still today, the study is one of the schools’ most popular among students and faculty. Professor Robert Strand, Executive Director of the Center for Responsible Business at the Berkeley Haas School of Business, often uses the Harvard case study in his courses. “It’s timeless,” he says. “The example from IKEA shows that business is fundamentally far more about cooperation than hyper-competition, which we often think – at least in American companies. IKEA built up collaborations and partnerships with Save the Children and UNICEF, and with its suppliers, which ultimately worked in everyone’s favour.”

Marianne Barner says that the approach developed by IKEA in the 1990s is now the norm. “Collaborations between companies and the non-profit world are now completely natural, but they certainly weren’t back then,” she says. “What I personally am most proud of is the code of conduct to prevent child labour, and that we took a stand on the primary principle of what’s best for children, clearly and early on. And the fact that the work we initiated still inspires today.”

Work in progress

After ten years’ exchange of knowledge and experience, as well as different projects with UNICEF, Save the Children and others, IKEA started what came to be known as the IKEA Social Initiative, later incorporated in IKEA Foundation. The IWAY code of conduct has been constantly updated, and is still, today, being refined to encompass the entire value chain. It is no longer just about making checks in production, but about results-oriented implementation. Many areas have to be clarified, whether it’s procedures and regulations for everything from animal husbandry to diversity, gender equality and inclusivity, responsible use of land and water resources, or clarity around what IKEA really means by decent, meaningful work. Conditions for migrant workers is another area that needs deeper study. Moreover, IWAY needs to be in tune with new business models and working methods at partner companies, including the gig economy . When the world changes, IKEA changes with it.

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Pamela Paul

Why Is the U.S. Still Pretending We Know Gender-Affirming Care Works?

A black stethoscope hangs on a gray rock.

By Pamela Paul

Opinion Columnist

Imagine a comprehensive review of research on a treatment for children found “remarkably weak evidence” that it was effective. Now imagine the medical establishment shrugged off the conclusions and continued providing the same unproven and life-altering treatment to its young patients.

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IMAGES

  1. ikea-silence-critics-0000

    ikea silence the critics case study

  2. IKEA 'Silence the Critics'

    ikea silence the critics case study

  3. The genius of IKEA ‘Silence the critics’ an advert review

    ikea silence the critics case study

  4. IKEA’S FIRST CHRISTMAS AD ENCOURAGES THE NATION TO ‘Silence the Critics

    ikea silence the critics case study

  5. IKEA: Silence the Critics • Ads of the World™

    ikea silence the critics case study

  6. Silence The Critics

    ikea silence the critics case study

COMMENTS

  1. Creative Works

    Ikea: Silence the Critics by Mother. In Ikea's first-ever UK Christmas ad, a family is taunted by their bar-spitting kitsch ornaments, who encourage them to defy 'home shame.'. Tapping into ...

  2. The genius of IKEA 'Silence the critics' an advert review

    The creative agency Mother are renowned for their superb adverts, but for me, the latest Ikea ad 'Silence the critics' has really struck a chord. ... Branding Case Studies: How Famous Brands ...

  3. The genius of IKEA 'Silence the critics' an advert review

    The creative agency Mother are renowned for their superb adverts, but for me, the latest Ikea ad 'Silence the critics' has really struck a chord. When I started hearing some murmurs of grime artists being involved I was naturally curious and excited; The chatter that would follow had many to believe a parody or meme-esque video would grace ...

  4. Mother London: Ikea, Silence the Critics

    Each one is eventually silenced by the comeback of some smart Ikea solutions that brighten up the home. Agency: Mother London. ECDs: Ana Balarin, Hermeti Balarin. Creative Directors: Thom Whitaker, Danielle Outhwaite Noel. Creatives: Mike Kennedy, Pauline Ashford. Producer: Jenny Fan.

  5. IKEA 'Silence the Critics' and win Nov/Dec 2019 Thinkboxes

    Posted on: January 24, 2020. IKEA's first foray into Christmas TV advertising has brought home the Thinkboxes Award for TV ad creativity. Creatives and other TV luminaries voted 'Silence the Critics' by Mother London the best TV ad of all those that launched in November and December 2019. Joining the Christmas TV advertising throng with a ...

  6. IKEA by Mother London

    View IKEA's, IKEA 'Silence the Critics' new work by Mother London for Advertising/Creative. About us ... Archived Case Studies Filter ... IKEA enters the Christmas ad arena with a wonderfully ridiculous take on the state of our homes over the holidays. The film shows a crew of everyday household objects come to life and perform a scathing diss ...

  7. IKEA

    IKEA entered the Christmas ad arena with a wonderfully ridiculous take on the state of our homes over the holidays. The film shows a crew of everyday household objects come to life to perform a scathing diss track about a place that clearly isn't ready for festivities - before each one is silenced by the ultimate comeback: some smart IKEA solutions.

  8. IKEA 'Silence The Critics'

    IKEA. Silence the Critics. 8thNovember 2019. IKEA enters the Christmas ad arena with a wonderfully ridiculous take on how we see the state of our homes over the holidays. The film shows a crew of everyday household objects come to life and perform a scathing diss track, about a place that clearly isn't ready for festivities, before each one ...

  9. IKEA 'Silence the Critics'... at DAVID

    House-shaming takes a curious new form in this entertaining outing for IKEA. When a woman hesitates on inviting friends over due to the state of her abode, knickknacks around the room take up a call for the family to get the place spruced up sharpish. Figurines rapping criticism over a Grime-inspired beat is sure to cut through the Christmas chatter, particularly for viewers getting twitchy ...

  10. IKEA: Silence the Critics

    IKEA: Silence the Critics . IKEA, the furniture retailer, made waves in the UK by silencing the home shaming critics. Furniture & furnishings retail; United Kingdom; ... We use it to source case studies and best practice for the purposes of internal training, as well as for putting persuasive cases to clients. In compiling a recent case for ...

  11. IKEA 'Silence the Critics' by Mother for IKEA

    ABOUT. IKEA enters the Christmas ad arena with a wonderfully ridiculous take on how we see the state of our homes over the holidays. The film shows a crew of everyday household objects come to life and perform a scathing diss track, about a place that clearly isn't ready for festivities, before each one is eventually silenced by the ultimate comeback: some smart IKEA solutions.

  12. Ikea

    Television Silence The Critics for Ikea by Mother London - The campaign kicks off with an advert featuring a couple who become racked with 'home sham...

  13. IKEA: Silence The Critics

    Hilarious. Ikea UK unveiled its Christmas ad named "Silence The Critics.". The ad was created by the advertising agency Mother. The marketing message is "When it comes to hosting, we all have those little voices in the back of our heads that say our home isn't up to the job. And whether it's the chipped mug, the crack in the wall, the ...

  14. IKEA: Silence the Critics • Ads of the World™

    This professional campaign titled 'Silence the Critics' was published in United Kingdom in November, 2019. It was created for the brand: IKEA, by ad agency: Mother. This Film medium campaign is related to the House, Garden industry and contains 1 media asset. It was submitted over 4 years ago. Credits

  15. IKEA

    IKEA - Silence the Critics. Twitter; Facebook; Linkedin; Award: Yellow Pencil. Yellow Pencil / Film Advertising / TV Commercials 61-120 seconds / 2020 ...

  16. Analyzing IKEA's 'Silence The Critics' Online Marketing Campaign

    IKEA Providing the Motivation to the Consumers The IKEA silence the critic campaign is providing consumers with a great level of motivation. According to expectancy value theory, people are generally motivated by what they expect to gain from an (Farhat, 2021) action or situation. In this case, IKEA customers are expecting benefits such as improved moods and decreased stress levels.

  17. Ikea shows the challenge of sustainability for companies

    Ikea relies on three layers of protection in its wood supply chain, according to Ulf Johansson, wood supply and forestry manager at Inter Ikea. Suppliers have to present an annual wood procurement ...

  18. MJZ

    Commercial Production Company. David Zander, President/Co-Founder. Rocky Morton, Co-Founder. Eriks Krumins, Senior Executive Producer.

  19. IKEA

    Little Black Book, IKEA - Silence The Critics

  20. IKEA

    The music in the IKEA Christmas 2019 advert is a songs called "Fresh N Clean (Silence the Critics)" written by English Grime MC D Double E (real name Darren Dixon). The song was produced and recorded by UK duo Star One. This IKEA Christmas 2019 advert titled 'Silence The Critics' features a family at home whos ornaments around the house ...

  21. Film on child labour is eye-opener for IKEA

    The changes at IKEA took place in discreet silence, ... In the mid-2000s, Harvard Business School, USA published a case study of IKEA and the way it dealt with child labour, entitled: "IKEA's Global Sourcing Challenge: Indian Rugs and Child Labor". Still today, the study is one of the schools' most popular among students and faculty. ...

  22. IKEA Case Study Analysis (pdf)

    IKEA Case Study Analysis It was once famously said by the founder of IKEA that his business philosophy stood on the basis "To create a better everyday life for the many people". In 1995 Marianne Barner, IKEA manager, was confronted with the pervasive issue of child labor within the company's rug supplier, this posed an intricate challenge of balancing corporate responsibility, navigating ...

  23. Opinion

    Some critics have dissected Cass's methodology and assumptions while grudgingly accepting some of her findings; others have attacked her personally. Some even cynically labeled Cass's advocacy ...