entry level it technician resume

• • Developed a Python script to automate data entry tasks, reducing manual work by 40% and enhancing data accuracy.
• • Collaborated in a team of 5 to design a user-friendly internal website, improving employee engagement by 25%.
• • Conducted thorough testing of new software releases, identifying and documenting over 50 bugs for resolution.
• • Initiated a project to optimize network security measures, which was later implemented company-wide.
• • Analyzed large datasets using SQL and Excel, providing insights that led to a 15% reduction in operational costs.
• • Created detailed reports on market trends, which were used to inform strategic decisions by senior management.
• • Participated in a cross-functional team to develop a new data visualization tool, resulting in improved client presentations.
• • Assisted in the implementation of a new CRM system, training 20+ employees and ensuring a smooth transition.

5 Entry-Level IT Resume Examples & Guide for 2024

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All resume examples in this guide

Traditional

Management Trainee | IT Enthusiast | Data Analysis resume example

Resume Guide

Entry-level IT Resume Example

Resume Format

Resume Experience

Hard & Soft Skills

Certifications & Education

Resume Objective Tips

Additional Resume Sections

Key Takeaways

IT professionals are increasingly becoming the most sought-after talent in today’s job market across various industries. Even among entry-level applicants, companies are on the lookout for the next superstar to drive their technological advancements forward.

But, there’s a big headache for entry-level IT applicants when highlighting their qualifications! That’s due to the nature of tech jobs, which aren’t as straightforward as traditional roles. Two entry-level IT candidates can occupy the same role in separate companies yet have completely different duties and responsibilities.

On the bright side, a powerful entry-level IT resume that captures your unique strengths and talents can be the solution. All you need to do is understand exactly what’s expected from you in the job description to be able to promote yourself in the best fashion.

This entry-level resume-building guide will teach you:

• How to format and design your entry-level IT resume to make a strong first impression.
• Best strategies to bridge your lack of experience through projects, internships, and self-taught skills.
• Most in-demand soft and core skills for entry-level IT jobs to meet recruiters’ demands.
• Entry-level IT resume templates and examples to get you inspired.
• Unique techniques for leveraging education and certificates to bolster your job search.

Looking for more resume guides for entry-level IT jobs? Check out our top picks:

• Entry-Level Programmer Resume
• Entry-Level System Administrator Resume
• Entry-Level Data Scientist Resume
• Entry-Level Software Engineer Resume
• Computer Science Resume
• Entry-Level IT Cover Letter

Entry-level IT resume example

Here's what this applicant does well in their resume:

• Practical IT experience:  Mentions internships at Google and IBM, showcasing hands-on experience in software development, data analysis, and network security, which is crucial for the IT field.
• Quantifiable achievements:  Provide specific figures, like reducing manual work by 40% and increasing engagement by 25%, demonstrating the impact of their work.
• Relevant certifications:  Lists certifications like "Advanced Python for Data Science" and "Network Security Fundamentals," which are pertinent to the IT and data analysis sectors.
• Enthusiasm for IT:  Demonstrates a genuine passion for technology and continuous learning, highlighted by their volunteering experience at nonprofit organizations and commitment to spreading digital literacy.

How to format an entry-level IT resume

Crafting an effective entry-level IT resume is about presenting your professional journey in an unambiguous fashion that captivates recruiters right off the bat. Just like how clarity and efficiency are essential in IT, you should think of your resume format as the UI of your job application.

A well-designed UI guides recruiters effortlessly through your resume, making such a potentially dull task effortless and enjoyable. It allows you to highlight your strengths and achievements clearly and concisely, ensuring that your document stands out in a sea of applicants.

When formatting your entry-level IT resume, consider the following elements to make a strong impact:

• Use the reverse chronological format:   Start with your most recent degree, certification, or work experience, and then work your way backward.
• Create an attractive header section:  At the top of the page, craft a clear header  that includes your name and contact information . (If you’d like to add a resume photo , you should be mindful of the norms in the country you're applying to.)
• Emphasize important sections:  As an entry-level applicant, it’s key to shift the focus from experience toward other sections such as education, internships, certifications, as well as relevant projects or skills.
• Keep your resume length to one page:  If you keep your resume concise and on-point, a single page is more than sufficient to cover all relevant information without overwhelming the recruiter.

Resume font is another important element to consider when building your entry-level IT resume. The right typeface  is both professional and easy to read, making your resume more visually appealing. Some fonts we recommend are Rubik, Lato, Montserrat, Raleway, Exo 2, and Volkhov. But of course, you can always use traditional fonts such as Arial and Times New Roman.

When deciding on the format to use for your resume , PDF is often the best choice compared to DOC. PDF documents maintain their design and layout across all devices, ensuring that hiring managers will read them exactly as you intended. This is particularly crucial for entry-level IT resumes, where clarity and professionalism are key.

Lastly, you may have heard the myth that applicant tracking systems (ATS)  will automatically reject your resume if it lacks a few keywords. In reality, that's far from the truth because ATS systems still don't have built-in features that autonomously disqualify candidates based solely on the absence of specific keywords. So, what does that mean exactly?

If your rejection rate is high, it's probably due to one of two reasons:

• The position had already been filled before you even sent your application.
• The hiring manager went through all resumes and chose a different applicant.

Now, the goal of using these keywords is more about resonating with the recruiter once your resume reaches their desk. Especially in IT, core skills and industry-specific terms demonstrate your familiarity with the tech field and align your experience with the job requirements, making a strong case for your candidacy.

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The top sections on an entry-level IT resume:

• Header:  It allows the recruiter to connect with the candidate easily for discussion or job offers.
• Career objective:  Helpful to understand the candidate's goals, and aspirations, and how they align with the company's requirements.
• Skills:  For the IT role, this section is essential to list technical skills like coding languages, software, and hardware familiarity.
• Education & certifications:  This highlights the candidate's credentials, degree, and any extra courses or certifications specifically in the IT domain.
• Work experience/internships:  Shows any hands-on experience with IT roles or projects, which is often a deciding factor for entry-level candidates.

What recruiters want to see on your resume:

• Technical skills:  These are vital in IT roles as they form the basis of their work, which includes coding languages, software knowledge, hardware troubleshooting, etc.
• Certifications:  Certificates from reputable sources strongly suggest dedication and seriousness toward your profession, giving you an edge over other applicants.
• Problem-solving skills: Problem-solving is a crucial skill as it allows IT job seekers to overcome complex technical issues using logical thinking and creativity.
• Hands-on experience:  Even for an entry-level candidate, expertise with real-world projects, internships, or volunteer work can demonstrate your ability to apply theoretical knowledge in practical scenarios.
• Familiarity with latest trends:  The field of IT is rapidly evolving, making a proactive learning approach a top priority for hiring companies. That includes familiarity with the latest tech trends (like AI, Machine Learning, etc.).

How to write your entry-level IT resume experience

Typically, the experience section is the part of your resume where you outline your career history  and achievements. It’s where you provide recruiters with insight into your practical skills and how you've applied your tech knowledge in real-world scenarios.

But as an entry-level IT candidate, it’s comprehensible if you don’t have extensive experience to showcase in your resume.  The good news is: hiring companies understand that and aren’t looking for long years of expertise. However, you still have an opportunity to catch them off guard and get them excited about hiring if you list self-directed learning experiences, temp work , projects, etc.

Here are a few ways you can do that:

• Projects and coursework:  Detail any relevant academic projects or coursework that demonstrate your IT skills and knowledge.
• Internships:  Even when not directly related to IT, internships can show your ability to work in a professional environment and acquire new skills.
• Volunteer work:  Participation in tech-related volunteer work is invaluable to highlight your practical skills and your passion for technology.
• Self-learned skills:  Mention any IT skills you've taught yourself through online courses, tutorials, or personal projects.

Examples of entry-level IT resume experience section:

• • Participated in a semester-long project to build a website for a local shop
• • Utilized web development tools and languages to assist with the development of front-end and back-end components.
• • Responsible for the testing and optimization of website features post-launch.

From a quick first glance, it's evident that there are a lot more details you can delve into when describing this project. Of course, this doesn’t mean overloading your description with buzzwords and jargon that could leave the recruiter confused. But it does mean providing a clearer, more engaging narrative.

Also, the example fails to feature any metrics or tangible skills that might catch the hiring manager's attention.

Here are a few quick tips to enhance this entry-level IT experience section:

• Include quantifiable achievements:  Whenever possible, use numbers to quantify your accomplishments in the project. For example, "Developed an app that got 1,000+ downloads in the first month."
• Highlight transferable skills:  Even if your experience isn't directly related to IT, highlight any transferable skills you may have acquired throughout your journey. These could include problem-solving, teamwork, and adaptability.
• Leverage action verbs:  Start each bullet point with a strong action verb, such as “Designed” or "Implemented," to articulate your contributions more effectively.
• • Collaborated with a 4-member team to develop an e-commerce website for a local bookstore, utilizing HTML, CSS, JavaScript, and PHP.
• • Led the backend development by designing and implementing a secure, efficient MySQL database to handle user data and transactions.
• • Conducted comprehensive testing and debugging to ensure optimal site functionality across different browsers and devices, resulting in a 25% increase in user engagement in the first-month post-launch.

How to list your hard skills and soft skills on your resume

Showcasing sought-after skills on your entry-level IT resume is crucial as that illustrates your readiness to adapt, learn, and contribute from day one. Headhunters don’t expect you to master machine learning algorithms or cloud infrastructure optimization. However, they’re looking for someone with the right talents and personality to embark on their learning journey with enthusiasm and dedication.

There are two types of skills you can list on any IT resume: soft skills and core skills.

Soft skills  are personal attributes that enable you to interact effectively and harmoniously with others in your day-to-day activities. In the IT sector, interpersonal skills are just as crucial as technical abilities, which include communication, teamwork, and adaptability.

Hard skills  refer to the technical competencies  and knowledge that are specific to the IT field. These measurable abilities are often acquired through education, certifications, and practical experience. Examples of core skills could include programming languages, network security knowledge, or database management.

Here are three steps to build a captivating skills section  for your IT resume:

• Start with the job description in mind:  Carefully read the job ad to identify the skills and talents the hiring company is seeking. This ensures your resume is aligned with the specific requirements of the position.
• Write down all your soft and core skills:  Create a comprehensive list of all your abilities, and make sure you’re listing all the transferable skills you’ve acquired through other experiences.
• Narrow it down to 5-10 unique and relevant skills:  Select the 5-10 most in-demand soft and core skills that best represent your capacities so you can best represent your qualifications.

Best hard skills for your entry-level IT resume

• Network Troubleshooting
• Cybersecurity
• Cloud Computing (AWS, Azure)
• Data Analysis
• Machine Learning
• Artificial Intelligence
• Project Management Tools
• Software Testing
• Database Management
• UI/UX Design
• Mobile App Development
• Troubleshooting Hardware Issues

Best soft skills for your entry-level IT resume

• Communication
• Problem-Solving
• Critical Thinking
• Time Management
• Adaptability
• Customer Service
• Attention to Detail
• Collaboration
• Learning Agility
• Multitasking
• Decision Making
• Analytical Thinking
• Stress Management
• Self-Motivation

How to list your certifications and education on your resume

Education and certifications will provide a powerful boost to your application as an entry-level IT candidate. They not only show your commitment to the profession but also your eagerness to learn and grow. These sections are especially valuable if you’re a fresh graduate with not much work experience or transferable skills to capitalize on.

Before we dive into any further details on how to list your education, let’s first understand what hiring companies expect from you for their entry-level job openings.

The majority of starter jobs in IT require at least a bachelor's degree in related fields such as computer science, information technology, or software engineering. Given the flexibility of the IT sector, candidates with different educational backgrounds can also land a job with relative ease. However, they first have to demonstrate strong technical skills and practical experience through projects or internships.

When listing education  on an IT resume, you must include the following information:

• Name of your degree (e.g., Bachelor of Science in Computer Science)
• Name of the institution (e.g., University of XYZ)
• Graduation date (or expected graduation date if you're currently studying)
• Major and minor (if applicable)
• Relevant coursework , projects, or academic achievements (optional)

Certifications  serve as an objective measure of your technical abilities and potential. They’re an excellent way to prove your keen interest in the latest advancements and best practices in your field. More importantly, they signal to employers your willingness to learn, giving you an edge over any other applicant lacking such credentials.

Best certifications for your entry-level IT resume

• Support Certifications
• ITIL 4 Foundation IT Service Management Certification
• CompTIA Cloud+
• Cisco Certified Network Associate

How to write your entry-level IT resume summary or objective

A resume summary is a personal statement  outlining your professional expertise and career skills. It’s like an executive summary of a project report, designed to give a quick overview of your biggest achievements and what you can bring to the table.

A resume objective, on the other hand, focuses more on your career goals and future aspirations. Instead of highlighting measurable accomplishments, the objective section helps you articulate your potential and eagerness to contribute to the company's success.

As an entry-level applicant, your best bet is to capitalize on your future potential and make realistic promises about what you can help the company achieve. You also want to express your enthusiasm for the IT field and showcase your commitment to learning, which can be your strongest selling point since you lack experience.

Therefore, it’s best to create a resume objective  instead of a resume summary .

But how can you make this section so captivating that it can get you shortlisted for an interview?

• Match your resume objective to the job offer:  Your objective should fit the specific IT role you're applying for, addressing its needs and requirements.
• Highlight soft and transferable skills:  Even if you're new to the field, you likely have relevant coursework or soft skills that you can put to good use. Look for any transferable technical skills that you possess, such as analytical reasoning or attention to detail.
• Highlight your passion for IT:  Showing enthusiasm for technology and how you stay updated with the latest trends will certainly make your application more compelling.
• Clarify your career goals:  Be sure to outline how you see this role fitting into your career path. This proves to recruiters that you have ambition and that you are thinking about how you can grow within their company.

Examples of entry-level IT resume objective sections:

Even if this is your first time building a resume, you can easily tell that this objective doesn’t do a good job of persuading recruiters. Not only is it too focused on the candidate’s wants, but it also lacks specificity when it comes to skills and talents. Even worse, it fails to mention any relevant qualifications or areas of interest in IT.

Let’s apply the tricks we learned above, and see how this example improves:

This new objective section is targeted specifically to the job offer, which makes it more appealing and attractive to the hiring company. It clearly states the applicant’s educational background and area of expertise, emphasizing how they will contribute to the company’s growth. It also demonstrates a genuine willingness to learn and grow, aligning the candidate's goals with the company's objectives.

Additional sections for an entry-level IT resume

As already mentioned, a one-page resume is sufficient for an entry-level IT applicant. However, you do need to make your application interesting through additional sections  to truly capture your worth and provide a comprehensive view of your capabilities.

If you think about it: your fiercest competitors also have a bachelor’s degree, possess relevant certifications, and can boast similar technical skills. So, to truly stand out, your resume outline  has to showcase qualities beyond just technical skills and education. Your own entry-level IT resume must include instances from both your professional and personal life that can make recruiters go “Wow!”.

Here are the best additional sections  to feature on an entry-level IT resume:

• IT Projects:  Detail any relevant projects you've worked on, whether as part of your coursework, personal initiatives, or through internships.
• Strengths:  Highlight personal strengths that make you a good fit for IT roles, such as proficiency in coding languages, analytical thinking, or problem-solving skills.
• Hackathons and Competitions:  Participation in hackathons, coding challenges, or technology competitions will show your competitive spirit and ability to work under pressure.
• Online Courses and Workshops:  Completing relevant online courses or workshops, especially those with a practical component or certification, shows your interest in developing your technical knowledge.
• Volunteering:  Volunteer work, especially when related to technology, can demonstrate passion and your willingness to engage with the community.
• Languages:  Multilingual abilities are a great asset when applying for global companies, as they can highlight your ability to communicate in diverse environments.
• Passions:   Share any passions you have related to technology, which can range from a keen interest in cybersecurity trends to personal projects like building your own PC or developing an app.

Key takeaways

Crafting a career-launching entry-level IT resume should no longer be a mystery. Here are a few key ideas to get you started:

• Your resume format and design are vital for making a strong first impression. Always ensure they are tailored to be both visually appealing and professionally relevant.
• Despite your lack of experience, you can showcase technical prowess by detailing relevant projects, coursework, and personal initiatives. This demonstrates your ability to apply theoretical knowledge in practical scenarios.
• Choose the most persuasive soft skills and core talents and highlight them in a separate section to draw attention to your best capabilities.
• Hiring companies consider theoretical knowledge a gold mine when hiring for entry-level jobs. Thus, highlighting a degree with relevant certificates could be the key to elevating your entry-level IT resume.
• Create a personalized resume objective instead of a summary to inform recruiters about your career goals and showcase your passion and enthusiasm for the tech field.
• Additional sections such as “Projects” and “Workshops” will help provide a fuller picture of your skills and interests, making you a more attractive candidate to recruiters.

Looking to build your own Entry Level It resume?

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How to Answer “Walk Me Through Your Resume” in a Job Interview

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How to Write an Entry Level IT Resume [With 3 Examples]

When we speak to entry-level IT professionals, it isn’t uncommon for us to hear -

“I sent 400 applications and only got 2 calls, is it normal? Is finding an IT job that hard? Is my entry-level IT resume that bad?”

Not having an experience hurts your chances for sure, but it isn’t the end of the road .

The key is to differentiate yourself from the rest by writing an entry-level IT resume.

While you work on improving your qualifications (projects, certifications, etc) - this guide will help you perfect your IT resume with no experience .

Let’s start by looking at some entry-level IT resumes that you can drive inspiration from. But if you feel you need more inspiration, browse our 500+ resume examples library.

• Entry Level IT Resume with No Experience Example

• Entry Level IT Resume with 6 Months of Experience Example

• Entry Level IT Support Technician Resume Example

• How to Write an Entry-Level IT Resume

After reviewing thousands of entry-level IT resumes, here’s our take on how you should write yours:

• Unprofessional templates, odd white spaces, and general ill-fitting resume templates lead to rejection. That’s why select the right entry-level IT resume template.
• Avoid writing paragraphs, try to use bullet points and short sentences. 90% of rejected entry-level resumes fail to do this.
• Carefully put an objective summary, your top skills, any past relevant experience or projects, education, and IT certifications as individual sections.
• Now, make sure your objective is less than three lines, communicates your skills, past relevant experience, and why you are applying for this IT role.
• While listing any relevant past experience, follow the STAR method to impress the hiring manager.
• On the education section - list your degree and year. Add your GPA only if it is more than 3.7.
• While listing your certifications - make sure to list the date on which you completed the certification.
• When your list your skills - focus on IT technical skills and leverage this section to add relevant keywords.
• If you still wish to add soft skills, add them in a separate section.

If you have no experience to show at all (not even from student jobs that could potentially show transferable skills) - put the following sections in your resume instead (in this order):

• Resume header with full name, contact information, links, and objective summary.
• Relevant IT projects.
• Certifications

If you follow the advice given above - you’ll be able to beat 90% of competing job applications.

Also, a hiring manager would consider your application a lot more seriously as your being so thoughtful with your entry-level IT resume.

All good so far, right? And, we understand that you aren’t a copywriter who can write these entry-level IT resume sections without sweating.

That’s why we will show you how you can perfectly write each of these sections. And, we will give you templates to write yours as well.

• Example Entry-Level IT Resume Objective

Aspiring IT Support professional with deep expertise in hardware troubleshooting, technology deployment, network troubleshooting, and virtualization. Dean’s List for all semesters. Actively exploring opportunities to solve complex networking problems.

This IT objective is extremely brief, very impactful, and would keep the hiring manager interested in your application.

If you wish to create a similar entry-level IT resume objective without the pain, simply fill out the template below.

Entry-Level IT Resume Objective Template

Aspiring IT [target job title] professional with deep expertise in [skill 1], [skill 2], and [skill 3]. Achieved [add your top achievement here]. Actively exploring opportunities to solve [a specific interest of yours] problems.

• Summary or Objective for your Entry-level IT Resume with No Experience?

If you have no IT experience, we recommend that you write an objective instead of a resume summary. An objective can more meaningfully convey your existing skills, how they are relevant and why you are applying for a position.

A resume summary would only help if you are an entry-level IT professional with 0-1 year of experience. And, if that’s the case, here’s an example and a template for you.

• Entry Level IT Resume Summary for 0-1 Year Experience IT Professionals

IT Support professional with 8 months of managing ACME’s intranet and handling all IT tickets. Evolved and scaled IT systems at ACME and now exploring more challenging IT support opportunities.

Use the template below to write an impactful entry-level IT resume summary.

Template for Entry-Level IT Resume Summary

IT [job title] professional with [0-1] month(s) of [core expertise, core responsibilities]. [Achieved something] at [current company] and now exploring more challenging [job title] opportunities.

You now should be able to effortlessly write your own entry-level IT objective or summary.

Once you’ve shown a hiring manager that you are skillful and passionate about information technology - it’s time to give them exactly what they want to read further.

We will do that by showcasing relevance through:

• Any work experience with transferable skills.
• Project work performed that displays technical proficiency in IT.
• Certifications that show commitment to learning.
• Skills that show you are relevant to the position.
• Relevant education and a great academic record.
• Right Way to Fill Work History When You’ve No IT Experience

When you write your work history section, you either:

• Have internships or other jobs whose experience would help display your proficiency with IT systems.
• You have no internship or experience but have worked on technical IT projects in college or a personal capacity.

When writing an entry-level IT resume where you can show any past experience that can highlight transferable skills - follow these steps:

• Look at the job description, and extract key skills a hiring manager would want a potential candidate to have.
• Explain how your past experience involved leveraging those skills or solving similar problems.
• Make sure to list your work experience in form of a bulleted list.
• Follow the STAR method while writing your experience.
• Make sure to re-read your entry-level IT resume

But what if you have never worked any job before? Not even an internship!

In that case, we advise that you rename the “Work Experience” section of your entry-level IT resumer to “IT Projects”. Now, you can list your projects in a no-experience IT resume in two ways.

Here are two formats for entry-level IT resumes.

Format Entry-level IT Resume With No Experience #1

[Name of IT Project] [Date/Duration]

• [bullet list item #1 e.g. performed network testing for 100+ connected gateways]
• [bullet list item #2 …]
• [bullet list item #3 …]

Note - use this format only when you are listing a large project. It would make little sense to list smaller projects in that way. If you have done multiple-smaller projects, use the resume format provided below.

IT Projects [Date/Duration]

• [Project 1] [one line description e.g. performed network testing for 100+ connected gateways]
• [Project 2] [one line description …]
• [Project 3] [one line description …]

If you have done any IT internship, list that within the work experience section.

Example of Listing Internship on an Entry-Level IT Resume

IT Support Intern | May-June 2021 Nyoom Technologies | New York, NY

• Assisted with day-to-day IT support queries from Nyoom staff, achieving a 95% success rate.
• Participated in training and development sessions with a staff mentor to develop my IT support and customer service skills.
• Collaborated with IT support staff to update support documentation, empowering staff to address IT issues independently
• Entry Level IT Skills for Resume
• Database maintenance
• Systems administration
• Customer service
• Collaboration
• Microsoft Office suite
• Troubleshooting

These skills are expected from every entry-level IT candidate. If you are applying for a specific role e.g. IT Network Administrator - highlighting your IT networking skills would be the best.

• Certifications for Entry-Level IT Resume
• CompTIA Network+
• CompTIA Security+

These certifications are very commonly expected from entry-level IT resumes with no experience.

• Add Keywords to Your Entry-Level IT Resume

While writing your entry-level IT resume, pick relevant keywords from this list and add to your resume:

• System administration
• IT networking
• IT infrastructure
• Database administration
• Ticket management
• Patch management
• System upgrades
• Network configuration
• Real Entry-Level IT Resumes and What They Can Improve

Entry-Level IT Resume Feedback #1

If we were to improve this entry-level IT resume, we would:

• Lead with IT skills instead of experience using a functional or a combination resume format.
• The date the IT support technician certification was completed should be listed.
• The entry-level IT candidate should make devices, vendors, services, applications, etc that they worked with more visible as that’s the information a hiring manager would look for.

Entry Level IT Resume Feedback #2

• The resume is more than one page, that’s not helpful for an entry-level IT resume. Reduce it to one page.
• Reduce the skill section by using commas instead of adding them to a new line.
• Since the candidate already has an IT background, it would help them if they write an objective explaining how their skills are transferable and better explain why they are applying for the position.
• The resume template used in this entry-level resume has too much whitespace that unnaturally extends the length. Select a better resume template.
• Use more IT specific keywords e.g. troubleshooting systems, networking, Linux, etc.

Entry Level IT Resume Feedback #3

• Turn the two lines under the existing experiences into bullet points following a STAR format.
• Add any relevant IT certification or IT education in a separate section.
• Reduce the number of soft skills used as they are adding fluff to this entry-level resume. The resume currently appears to be from a candidate that hasn’t proactively learned anything about information technology.
• List your college/university and your major/minor. List your GPA if your GPA is more than 3.7.
• Remove the strength section as it is adding no value to your resume.
• How to Improve your Entry-Level IT Resume Even Further?

Reach out to your contacts, colleagues, friends, mentors, etc within the target IT role and ask them for feedback on your entry-level IT resume.

Madison Norton

VP Marketing & Resume Expert

Madison is the VP Marketing and General Manager at VisualCV . He's a seasoned marketing leader, resume writing and career marketing expert and now helping people grow their own career marketing strategies to build a career they love.

Madison on LinkedIn

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IT Technician Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it technician job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Performing fast and efficient network support including troubleshooting, help desk functions, and correction of NT-related problems on servers and workstations
• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
• Provide technical assistance on enterprise e-mail system to assist new and existing users at all locations
• Create & manage users, computer accounts and their access to network resources in Active Directory
• Perform network management to include allocating, deploying, coordinating and monitoring of customer systems
• Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports
• Provide support to customers on a variety of IT issues by identifying, researching and resolving technical problems
• Assist users with backing up computer data on network file shares or CDRW drives
• Support facility infrastructure and network hardware cabling
• Assist users with backing up computer data on network file shares or external media
• Responsible for providing Tier II computer desktop support to field locations in accordance with established policies and procedures
• Provide on-site support and troubleshooting of network equipment – router, switch and firewalls
• Responsible for providing post-Help Desk support to field locations in accordance with established policies and procedures
• Assist employees via telephone, email, helpdesk tickets, and in-person requests
• Installation and support for game development consoles
• Working with Corporate IT to resolve issues
• Install, upgrade, troubleshoot and repair desktop computers and peripherals in a networked environment
• Manage physical stock and inventory
• Work with third party companies and Blizzard’s partners to resolve issues
• Creating and supporting user accounts & maintenance
• Strong professional and interpersonal skills with the ability to interact with co-workers and users in a respectful and professional manner
• Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software
• Basic knowledge of Windows XP Professional
• Demonstrates strong computer skills including a good working knowledge of MS Office
• Strong knowledge of Microsoft Office suite software
• Good time management skills with ability to prioritise effectively and work to deadlines
• Knowledgeable of networking fundamentals
• Being good with difficult callers and good customer care skills
• Strong demonstrated knowledge of and experience with Windows desktop Operating Systems and Mac OSX
• Strong demonstrated knowledge of and experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

15 IT Technician resume templates

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• Serve as first point of contact for desktop computer hardware, software, printers and Active Directory users and groups
• Work with users to resolve issues as they arise
• Administration of network resources across all departments
• Monitor health of critical computer systems
• Maintain up-to-date documentation of computer systems
• Interface with vendors to resolve issues
• Provide basic software training to users
• Microsoft Server and Windows 7 certification is a plus
• Experience with LAN administration
• Knowledge of Cisco switches
• Experience with Avid Interplay

Junior IT Technician Resume Examples & Samples

• Practical knowledge and problem-solving strategies
• Able to work with senior management level and international business
• Working knowledge MAC OS and Outlook email

Entry Level IT Technician Resume Examples & Samples

• Troubleshoot technical issues reported via phone and helpdesk email system
• Troubleshoot any hardware / software issues in a efficient and timely manner
• Logs calls into the helpdesk system, assigning priority level and follow up
• Determines high priority calls as deemed necessary and ensures high priority attention
• Escalate high priority issues reported using established guidelines
• Take on misc projects in addition to regular helpdesk tasks
• Document the various Helpdesk procedures into the various support knowledge bases
• Excellent written, oral, and interpersonal communication skills
• Highly self-motivated, self-directed, and attentive to detail
• Ability to effectively prioritize and execute tasks in a fast paced environment
• Able to work in a team-oriented, collaborative environment
• Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards
• Ability to learn quickly, and adapt to new situations and new scenarios
• Strong orientation toward customer service
• Microsoft Office suite
• Microsoft Dynamics AX is a plus
• Experience with routers, switches, TCP/IP, networking
• Experience in troubleshooting LaserJet & thermal printers
• Experience with Microsoft AD & Exchange
• Experience with RFID Equipment
• Associates degree in Computer Information Systems/Computer Science or related field or or equivalent data center operations experience
• 2+ years of technical support experience in Data Center or office compute systems
• Experience with Linux/Windows Operating systems
• Experience with server and/or client hardware repair
• Experience with asset management and inventory systems
• Some manual labor involved; ability to lift and move equipment up to 50 lbs
• Availability to work extra hours when needed (including weekends)
• A+ or Network+ certifications a plus

Associate IT Technician Resume Examples & Samples

• Interact comfortably and professionally with colleagues and customers
• Install and maintenance of Windows and Mac OS
• Support IT needs for public Blizzard Entertainment events
• Move and replace hardware on a regular basis (e.g. PC’s, printers, monitors)

Senior IT Technician Resume Examples & Samples

• Strong problem solving, organization and analytical skills
• Outstanding people skills are crucial and ability to deal with big personalities
• Excellent verbal and good written communication skills
• Ability to prioritize and multitask in a fast paced growing environment

Field Service IT Technician Mumbai Resume Examples & Samples

• Installing and servicing equipment and software at customer sites
• Knowledge of router installations and networking topologies
• Experience with WAN/LAN infrastructure (cabling, cat5, rj45, rj48x, etc.)
• Knowledge and experience supporting Windows Operating Systems and Microsoft Office applications
• Arranging delivery and removal of equipment
• Administrative transactions
• Supporting the company’s internal computing infrastructure, including all network and workstation hardware, software, and physical connections, ensuring network is secure and efficient
• Ensuring that software licensing is adequate and not violated
• Assisting with the maintenance of technical drawings and descriptions of all networks and architecture
• Assisting with the Design and implementation of IT security-related systems and procedures
• Configuring routers, switches, and infrastructure hardware
• Assisting in backup procedures, access permissions, file serving, domains, and remote access
• Recommending software packages and/or technology services to facilitate the operation of the company
• Minimum of an associate’s degree in Computer Information Systems or related field required
• Minimum of 1 year of experience in this area, or combination of education and experience
• Microsoft Certified Technology Specialist (MCTS) Vista Certification or higher certification n
• Knowledge of Windows 7 or 8 and/or Certification in OSX
• Knowledge of Microsoft networking technologies
• Knowledge of Microsoft web service technologies
• Intermediate knowledge of Microsoft PC operating systems and office productivity tools
• Intermediate knowledge of computer hardware
• Ability to grow with the role as it evolves
• Self-motivated individual to ensure that deadlines and objectives are achieved in a timely fashion
• Good communication, time management and project management skills
• Administer, support and troubleshoot all studio hardware (computers, printers, monitors etc.) , software and network operating system
• Create & manage users, computer accounts and their access to network resources in Active Directory
• Install Windows 7 and all software packages remotely by using Microsoft deployment server SCCM
• Coordinate with Ubisoft Global Network Services (GNS) for IT infrastructure needs & IT related issues
• Deploy security software on all company’s computers e.g. Winmagic SecureDoc encryptions or Bitlocker for complete computer hard drive security
• Unbox and install PC hardware components such as graphics cards, SSD’s and HDD’s as part of PC deployment process
• Setup and Support conference rooms with Cisco Video Conference Systems, Polycom Phone, Projector, Projector Screen, TV, Audio system, and video surveillance system
• Manage hardware and software inventory and generated inventory reports for software licenses, hardware and network equipment
• Monitor and maintain technology to ensure maximum user support
• Train and provide recommendation for staff on existing technology
• Maintain current and accurate inventory of technology hardware, software and resources
• Research and make recommendations about purchase of technology resources
• Maintain log and/or list of required repairs and maintenance
• Perform other related duties as required by the Team Lead
• Minimum 1-2 years’ experience in user support (computer populations of 50 – 200+ users)
• In-depth technical experience with PC’s, laptops and tablets
• Excellent knowledge of Windows 7 or higher and Microsoft Office suite 2010
• Knowledge of the TCP/IP communication protocols, Active Directory, and latest PC and video boards
• Knowledge of MAC Hardware and OSX an asset
• Knowledge of scripts an asset (batch files, VBScript)
• A+, MCSE, MCSA, or MCP certification an asset
• Team spirit and able to work autonomously
• Ability to lift up to 30 lbs
• Ability to multi-task and manage stressful situations
• Offer on-site support to end users on hardware (workstation and printing) and standard softwares (Windows OS, office pack)
• Ensure Security team best practices application for workstation
• Ensure proper meeting room configuration
• Gather employee satisfaction through ticket survey
• Be proactive, identify and communicate potential improvement to its manager
• 2+ years of experience in technical support to end users
• Good dexterity and ability to perform manual labor
• Ability to work effectively in a fast paced changing environment
• Serve as firstpoint of contact for desktop computer hardware, software, printers and ActiveDirectory users and groups
• Work with users toresolve issues as they arise
• Administration ofnetwork resources across all departments
• Monitor health ofcritical computer systems
• Maintain softwarepatches and desktop/server Antivirus software
• Maintain up-to-datedocumentation of computer systems
• Interface withvendors to resolve issues
• Provide users withbasic software training
• Bachelor’s or Associate’s Degree in Engineering, Computer Science, or related field
• 1-2 years of prior help desk and customer service experience, preferably with a background in the architecture or engineering industry
• Strong knowledge and experience with Windows 7, 8 or 10; Microsoft Office 2013 and Office 365; Internet Explorer; and Outlook
• Knowledge and experience with Mac OS X in a corporate environment
• Knowledge of basic networking concepts and desktop troubleshooting
• Knowledge of VoIP-based telephones, and iPhone and Android mobile phones
• A+ Certification in desktop support
• Certification in Cisco, Windows Desktop or Server, Mac, VMWare, or ITIL
• Familiarity with using design tools like Adobe Creative Suite and Autodesk products (ex. Revit, AutoCAD, etc.)
• Experience with automation scripting such as KiXtart, PowerShell, batch file, and Robocopy

Senior AV / IT Technician Resume Examples & Samples

• Point person for integration and implementation of new AV and all technical tools/resources within the Briefing Center. Responsible for set up and tear down of Briefing Center equipment prior to and after engagements. Track and maintain updates and version changes to all AV and content management systems
• Work closely with other departments and vendors that support engagement operations (Facilities, IT, Security, outside vendors). Source and manage all supporting outside technical services to the Briefing Center
• Technical support for Board of Directors meetings and other executive engagements
• Ensure the briefing center meets expectations with regard to appearance, cleanliness, organization, functionality and overall quality experience
• Assist with the A/V logistics for the Innovation Center buildouts in other locations
• Technical skills focused on Audio Visual, content management systems and digital signage
• Knowledge and understanding of Crestron, Extron, Scalars and Digital Media systems
• Ability to support and interact with VIPs, Executives and Company leaders
• In-depth understanding of complex Audio / Visual implementations
• Understanding of briefing management process at a high level
• Attention to detail in all areas; spelling and writing are of particular importance
• Strong interpersonal and customer service skills
• Intermediate Microsoft Office Suite skills – Word, Excel, Outlook
• 5+ years supporting Windows PCs, Servers
• 3+ years supporting a user base >75 people
• 2+ years basic IP networking
• Able to follow defined procedure and processes
• Exhibits sound and accurate judgment and logical reasoning
• Troubleshoots and repairs existing personal computer software and hardware. Provides problem-solving support to organization's computer users by repairing problems reported through electronic mail or voice mail systems. Follows up on outstanding project issues
• Installs new and/or expands existing personal computer based software. Programs or selects suitable software to meet user requirements
• Prioritizes jobs and determines required software and hardware in conjunction with end users
• Consults with vendors regarding personal computer support issues
• Updates production computing database
• Receives parts, equipment, hardware, software, etc. and maintains inventory as necessary
• Understand your responsibility for health and safety in the workplace. Cooperate with OSHA MIOSHA inspectors. Wear the appropriate personal protective equipment. Follow all safety rules. Report unsafe conditions immediately. Report injuries, accidents, illnesses, near misses, property damage immediately. Will not remove or make ineffective any protective device such as a guard, light curtain, etc. Will not use or operate any machine or equipment that the employee is not trained to operate. Will not use or operate any machine or equipment in a manner that may endanger any employee including themselves
• Demonstrated knowledge of safety hazards in order to perform job duties safely and effectively
• Demonstrated good communication and interpersonal skills in order to work with users at various levels within the Company. Must be able to express technical idiom in a non-ambiguous manner
• Demonstrated ability to perform work, such as installation and repair, which may involve driving, lifting, bending, twisting, climbing, etc
• Demonstrated strong understanding of personal computer work stations and technologies to be able to install equipment and systems safely and effectively
• Associate's degree
• One year experience in personal computer repair; or equivalent preferred
• Communicating directly in person
• Communicating over the phone/remote sessions/chat to resolve issues
• Delivering standardized IT orientation and training to new and existing staff on existing or planned deployments/roll outs
• Coordinate and work with outside stakeholders to resolves issues or contribute to effective inter-organization collaboration
• SCCM software distribution
• OS Imaging/Re-imaging for trouble resolution and planned deployments
• Assisting/Maintaining accurate inventory of all software
• Assisting procurement of office funded software
• Account creation /disable /lock out /reset
• Setup and maintaining distribution lists and security groups (may require coordination with other IT staff)
• College diploma or university degree in a related field
• Minimum of 3 years experience directly supporting technology for end users (preferably in the AEC industry)
• Resolving technical issues remotely
• Understand capabilities and typical use of company’s application portfolio

IT Technician H/F Resume Examples & Samples

• TCP/IP and networking knowledge is mandatory
• Strong knowledge of current Microsoft Applications as Windows desktop Operating Systems, MS Office, Windows Server; MS Exchange and Active Directory
• Good Knowledge in Hotels application, such as PMS, POS, PBX, guest technology solutions
• Academic IT background with at least 3 years of recent experience in IT, preferably within the Hotel industry or similar business
• Be able to tailor technical language appropriately for the audience
• Proactively identify issues and propose potential solutions
• Staying in touch with latest innovations in IT
• Ability to work in a team but also independently
• Excellent level of spoken and written, German, English and French
• Good interpersonal skills and self-confident
• Guest oriented and service minded, with attention to quality
• Organized Methodical and solutions oriented
• A thorough and organized approach
• Coordinate IT projects from budget proposals, project planning & schedule, implementations, documentation and follow-up for hotels or as instructed by IT Management
• Coordinate new hotels opening including, offer and agreed in the IT service catalogue, present and approve proposals, define and manage the schedule plan, report and follow the evolution and be in charge of full IT solution implementation
• Rollout of new technologies as approved by AccorHotels
• Implement new hardware and software solutions, upgrades, testing and documenting the full changing management process
• Provide second level support to internal users and external helpdesks
• Create documentation for any new procedures
• Strong involvement in technologies for guest services
• Audit IT installations –hardware, software and company standards
• Setup networks, servers, workstations and laptops
• Extensive IT technical support skills with superior knowledge of operating systems and software
• Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required
• Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situations
• Strong sensitivity for cultural differences and significant global acumen
• At least three years hands-on experience in enterprise IT infrastructure support and service delivery
• Ideally you will hold a Computing or engineering degree
• Professional technical certifications highly desirable
• Previous experience working in a global IT team highly desirable
• Experience working with SOW
• Knowledge of principles and processes involved in operating and supporting IT related functions at an overseas facility
• Must have the ability to be innovative and be an agent for change
• Expert communication skills to facilitate and disseminate information
• Must successfully complete and pass the medical and dental examinations as required by PAE and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment
• Delivering on existing or planned deployments/roll outs
• Use P+W Service infrastructure services to log/resolve issues and further improve the collective knowledge base
• PC hardware, components and operating systems, and demonstrate technical proficiency and understanding of base operating systems and applications (Office, Acrobat Pro, Lync or Skype of Business, Adobe Creative Suite
• Must be and be perceived by staff as service oriented and effective in resolving end user issues
• Exhibit positive and effective communication skills and a natural desire to share knowledge in a collegial, collaborative and relevant fashion
• Must be open to and demonstrate learning new skill sets and advancing current skill sets
• Applicants must possess a working knowledge of PC hardware, components and operating systems
• Administration, security, installation, configuration, and troubleshooting of all site hardware and software
• Develop and maintaining documentation of all hardware, systems and software licensing
• Technical on site project assistance for installations and upgrades of property systems and hardware
• Communicate and enforce adherence to all company IT security standards, practices and requirements
• Technology implementer partnering with site departments to develop criterion for software system implementation, upgrades and enhancements
• 2+ years work experience in technical capacity providing end user support and/or supporting & managing a networked computing environment
• Good analytical and problem solving skills, effective strategic planning and organization, ability to multi-task and prioritize
• Self motivated and capable of working unsupervised
• Willing to have a flexible schedule – this job will require regular hours on the weekends
• Excellent communication and customer service skills. Ability to interact with hotel guests as required
• Hospitality/resort experience, familiarity with Springer-Miller Systems, Micros, Delphi, SpaSoft, etc
• Experience working in a compliant and audited IT environment (PCI-DSS, SOX, HIPAA, etc.)
• Working knowledge of Windows Servers/Clients, Active Directory, Group Policy, MS Office
• Experience in networking design and implementation
• Associates or Bachelor’s Degree in Management of Information Systems or related field
• Technical certifications a plus: MCSE, CCNA, CompTIA, A+, etc
• Basic user support and training on common systems (such as Microsoft office)
• Server disk space management
• ESX/VMWare Management
• SQL administration
• Work with other members of IT Shared Services to provide solutions to user issues
• Basic Network Troubleshooting and Support. Cisco support preferred

IT Technician Intern Resume Examples & Samples

• Provide support for all computers, printers, scanners and other peripherals as required
• Responsible for installing miscellaneous software as required
• Support IT issues with office and manufacturing systems (Level 1-2 Troubleshooting)
• Keep IT management up to date with local and system changes
• Desktop/Laptop setup, configuration, support and distribution
• Perform other duties as assigned by the plant leadership and the IT Region Leader
• Must be pursuing a Bachleors degree in IT or related program
• Required to have familiarity with software and hardware of Personal Computers and Network Servers
• Required to have familiarity with Microsoft Operating Systems (XP, Windows 7) and Microsoft Server 2003-8
• Required to have familiarity with Microsoft Office Suite 2003, 2010 products
• Required to have familiarity with software and hardware of PCs and network servers
• Required to have a team player with the ability to work independently
• Required to have an ability to work with a diverse population and a demonstration of good interpersonal skills
• An Associate Degree is recommended for this position but not required
• A+ COMPTIA Certification is also recommended
• Setup, configure and maintain shop floor Manufacturing Execution Systems
• Setup, maintain and troubleshoot windows based servers (hardware and software)
• Setup, distribute and troubleshoot windows based computers (desktops/laptops)
• Configure, install and troubleshoot network hardware
• Configure, install and troubleshoot printers (laser and thermal)
• Support users with MS Office or other PC subjects in response to a Stratos Help Desk ticket
• Create and escalate support tickets using the Stratos Help Desk system
• Execute failover/failback of shop floor systems on a periodic basis
• Ensure backup systems are properly working
• Procure quotes for hardware, software and services
• Engage L2 or L3 support when beyond location support capability or access
• Work with other members of the IT organization to provide solutions to user issues
• Communicate daily with plant management. Be part of the plant management daily meetings
• Basic user support and training on common systems (such as Microsoft Office)
• Remote support skills required
• Must be able to travel (25%)
• Associates/Bachelor degree in Information Technology, applicable certifications, or 5 years experience in the function
• Excellent troubleshooting skills and understanding of when to escalate issues
• Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills
• Excellent customer service skills. Customer service skills training and experience in or out of IT preferred
• Experience in a production environment preferred
• Requires familiarity with Microsoft Operating Systems,and Microsoft Server Operating Systems
• Requires familiarity with Microsoft Office Suite
• Requires familiarity with software and hardware of PCs and network servers
• Cisco VOIP and Networking experience and/or training preferred
• Assist with hardware and software installation and reconfiguration
• Resolve basic hardware, network, and site reliability issues, escalating when appropriate
• Assist with development environment configuration and problem issues
• Assist with basic server network services configuration and management including: user account. management and network access to servers, perform server backup and restore procedures, and system monitoring and server/services availability
• Assist with asset management and inventory control of workstations
• Assist with facilities management
• Assist with basic server network services configuration and management including: user accountmanagement and network access to servers, perform server backup and restore procedures, and system monitoring and server/services availability
• College coursework to include: CSC 103, CPE 129, and CPE 229 required. Fundamentals of Computer Science III (or equivalent) preferred
• CSC/CPE 315 also preferred [Digital Design, Computer Design and Assembly Language Programming, Computer Architecture]
• Or an Associate’s degree with coursework in Computer Science or related technical field. Experience with Unix/Linux servers, Windows server and workstation environments, and knowledge of networking protocols, monitoring, and troubleshooting are all preferred
• Prepare documentation such as system specifications, network topology, physical rack elevation, operating instructions, technical manuals and power usage distribution
• Maintain Windows Active Directory, Group policies, OU design, DNS, DHCP support, RADIUS, network storage, and VMware infrastructure
• Maintain server room, racks, cabling, power monitoring and possible external generator support
• Maintain Access control, configuration and perform troubleshooting of network devices routers, L2 and L3 switches, Open Source firewalls, ASA firewalls
• Create and maintain user access, password resets
• Maintain anti-virus and anti-malware software
• Network Support end users, Windows laptops, network printers, video equipment
• Maintain physical inventory
• Analyze equipment and perform repair as needed
• Run physical network connections as needed
• Environmental monitoring of lab and server for HVAC issues
• Incident responses investigation
• Maintain backup of lab infrastructure
• Associate’s degree, trade school certification, or other verifiable training in a relevant technical field
• Bachelor’s degree in Computer Science, Engineering, or related discipline with an IT focus is preferred
• 3+ years of experience in a data center or equivalent technical training
• Solid foundation in managing Microsoft Active Directory to include, DNS, Group Policy
• Experience with LAN/WAN technologies and infrastructure
• Experience with Cisco IOS and programing routers a plus
• Ability to work on multiple projects and tasks simultaneously
• Experience working with VLANs, VTP domains and trunks
• Knowledge of network monitoring tools
• Some level of manual labor required including lifting heavy objects

AV Technician / AV / IT Technician Resume Examples & Samples

• Set up audio, video and lighting to meet requirements
• Work closely with the Conference and Banqueting team
• Committed to delivering high levels of customer service
• Preferable Bachelor Degree in IT related courses (Computer Science, Computer Applications, Computer Engineering, Information Technology, Telecommunications, etc.) or certificate in IT courses
• PC OS professional knowledge (Windows XP, Windows 7, …)
• Programming skills
• IT industrial networks professional knowledge (e.g. ethernet; profibus...)
• Administrative skills in patching, backup and antivirus protection of small computer domain
• SQL database maintenance (overview)
• PC Hardware professional know how
• Knowledge of HS&E requirements and procedures
• Technically oriented in automation
• Technical diploma or equivalent required
• PC programming knowledge
• Fanuc control systems
• Observes functioning of installed equipment to detect hazards, problems, and the need for service, repair and/or replacement of electrical, electronic and mechanical components
• Reads and understands electronic and electrical schematics
• Install computers and software as need in a manufacturing environment. Maintain all manufacturing systems and software in use at the facility
• Recommends changes in circuitry of installation specifications to simplify assembly and maintenance. Coordinate IS/IT projects related to the technology in use at facility
• Support the LAN and related hardware as needed by Corporate
• Required to maintain backups of programs from all electrical devices
• Understands and is able to trouble-shoot and repair computer-based controllers
• Can maintain and operate software systems related to plant security, access control, and video systems
• Has working knowledge of enterprise systems and can perform troubleshooting for user-related connection and access issues
• Sets up standard test apparatus or contrives test equipment and circuitry; conducts functional and operational tests to evaluate performance and reliability of prototype or production models
• Must be able to check newly installed equipment to evaluate system performance under actual operating conditions
• Troubleshoot hardware, software and network operating systems
• Be familiar with all hardware and software in use at the plant and be able to troubleshoot situations as needed
• Provide orientation to new users of existing technology
• Train staff about potential uses of existing technology
• Provide recommendations about accessing information and support
• Provide accounts and passwords as required for legacy systems and networks
• Identify and prepare hardware for disposal when appropriate
• Knowledge of PCs, LAN and computer technology
• Highly adaptable; must be able to work in a team environment
• Highly organized accurate and precise in work functions
• Min. 2 years of experience in a support call center or IT technical support position

Local IT Technician Resume Examples & Samples

• Good English skills (spoken and written)
• Excellent knowledge of Microsoft operating systems
• Excellent knowledge of the Microsoft Office suite
• Good knowledge of printing materials
• Good knowledge of SMS, Active Directory
• Knowledge of multimedia equipment is an asset
• Scripting ability (batch files, VBScript, PowerShell) is an asset
• Knowledge of agile methodologies is an asset
• Mac OS X knowledge is an asset
• Great team spirit
• Develops understanding of business processes being supported by operational unit
• Demonstrates ability to interact with business customers and reacts accordingly to changing environments and business needs
• Supports the organization’s project management policies, practices, and methodology. Follows operational standards for reporting, monitoring, troubleshooting, and documenting issues
• Participates in assigned project teams including system upgrades and other local IT Field Operations initiatives
• Analyzes and resolves incidents and problems of low complexity ensuring ARs are updated accurately and in a timely manner. Communicates with IT teams and vendors to resolve local incidents and problems; participates in turnover meetings
• Takes corrective actions and/or escalates issues appropriately to achieve timely recovery with minimum impact to customer
• Assesses issue and recommends alternative actions for incident and problem resolution
• Assists in installation, customization, implementation, and maintenance of operations and PC LAN related equipment involving physical exertion or lifting up to 50lbs of material, tools, equipment or machines
• Provides technical support for issues of low to medium complexity; including installation, set-up, maintaining, cabling and replacing of all standard PC/LAN systems
• Performs other related tasks as assigned
• Technical Institute/Associate Degree in Computer Science or Info Systems; equivalent formal training
• Basic aptitude for logical thinking and analytical processes
• Good communication skills, written and verbal and sharing of ideas
• Basic partnering and teamwork skills
• Performs assigned tasks with supervision; manages tasks within allotted time
• Serial tasking
• Working knowledge of Windows networking and operating system
• Working knowledge of Unix operating systems
• Ability to use Change Control and Problem Management software
• Work experience with IT support, PC/LAN and other related hardware/software
• Support & Maintenance of I.T. infrastructure including telecommunications
• Implement technology-related processes, systems and telecommunications
• Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies & legal requirements
• Responsible for daily backup and restores
• Monitor technology and telecom mailbox and ensure call resolutions within the service levels
• Maintain up-to-date detailed knowledge and records of all system changes, updates, enhancements
• Escalate technical issues with LAN administrator
• Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards
• Perform routine daily clerical functions regarding integrity of computer systems
• Excellent organizational, follow-through, and communication skills
• Exceptional problem resolution abilities
• Strong guest interaction skills
• Must be committed to teamwork and achieving team successes
• Enthusiastic, driven, and self-motivated
• Strong technical background, with specific requirements as follows
• Detailed knowledge of operating systems including Win7
• Knowledge in management & operations of PMS (Micros-Fidelio), PABX/Voicemail/Call Accounting, RIS, Sales & Catering
• 1 - 2 years’ experience in an IT role in a fast-paced luxury hotel/conference environment
• Microsoft Certified Software Engineer
• Understanding of Cisco Networking Equipment
• Familiarity with software and hardware of Personal Computers and Network Servers
• Familiarity with Microsoft Operating Systems (XP, Windows 7) and Microsoft Server 2003-8
• Familiarity with Microsoft Office Suite 2003, 2010 products
• Familiarity with software and hardware of PCs and network servers
• A team player with the ability to work independently
• An ability to work with a diverse population and a demonstration of good interpersonal skills
• Computing or engineering degree
• To tailor the professional development and skills development plans
• To assign the resolution of particularly complex problems to technicians with the closest areas of specialization
• To create succession plans and career growth paths for other specialized technical roles in the Boeing IT organization

IT Technician Level Resume Examples & Samples

• Working hours: The IT Technician (Level I) is expected to be able to be on duty during normally accepted working hours and whenever his/her presence is required. The IT Technician (Level I) adapts his/her working hours to the corporate office’s operating hours
• Language: The IT Technician (Level I) is required to speak English (with fluency in other languages preferred)
• Education/Experience:The minimum education is a high school diploma and at one year of experience working with a computer in a business or professional environment
• Conduct: Must be able to work safely, effectively and efficiently
• Abilities: Strong oral and written communication skills are required to interact with end-users. Must be able to interact with all levels of employees to promote the Global Helpdesk and IT Services operation to insure perception is positive. Strong organizational skills are required to produce and maintain records
• Uniforms: Rosewood Hotels and Resorts observe a business attire dress code
• Remote Support: This position does not include requirements for remote support
• Travel: This position does not include requirements for travel
• Assist with the research, analysis, implementation, support, and troubleshooting of third-party applications including HR, Payroll, Safety, MES, door controls, CMMS, etc. Evaluate new hardware, software, and systems and assist in setting and enforcing company standards
• Perform daily monitoring and troubleshooting of 3rd-party applications; install and configure patches and upgrades
• Help train and support users on new applications, changes, and upgrades and/or recommend external training resources and co-ordinate effective training schedules. Write technical documentation and manuals, and assist with end user training
• Participate in and facilitate departmental cross training on a day-to-day basis to provide the best possible support and protection of Presstran’s operations by fostering a learning environment of sharing knowledge with fellow team members
• Advanced ability to operate Microsoft Office, Microsoft Windows Operating Systems and other complex TCP/IP networks
• 1-2 years information systems experience, preferably in a manufacturing environment
• Extensive hands on experience with the analysis, design, evaluation, implementation, and support of hardware, software and security systems
• Strong technical background, with an emphasis on the administration of Microsoft Office, Microsoft Windows Operating Systems, Microsoft Exchange, and Microsoft SQL Server
• Experience in administering, configuring and using Matrix42
• Experience implementing and supporting third-party applications including server, client, and upgrades
• Valid Driver’s License and your own vehicle for occasional travel to another Presstran site in St. Thomas for IT support
• Resolve all level one and two end-user problems
• Build, install, upgrade, troubleshoot and repair desktop computers and peripherals in a network environment
• Desktop software support
• Creating and supporting user account maintenance
• 1 year of experience in technical support to end users
• Good knowledge of Microsoft operating systems
• Good knowledge of the Microsoft Office suite
• Responsible for providing highly complex technical support to assigned areas, such as research, design, development, testing, and/or installation process improvement
• Provides hardware support to systems
• Responsible for testing, troubleshooting and repairing complex problems
• Responsible for installation and maintenance of computer systems, including upgrades
• Diagnoses and corrects equipment and system malfunctions which fail to respond to standard corrective measures
• May be responsible for assisting others, including customers, in using audio/video equipment or other special equipment which may be somewhat complex in nature
• May assist in engineering testing and/or experimental testing
• May assist in research work
• Undergraduate degree in Information Technology or related field or equivalent experience
• Minimum 2 to 16 years of related work experience
• Experience with Windows 7 operating systems and related networking (TCP/IP, DHCP, DNS)
• Security+ or other IAT level II 8570 compliant certification or higher required (Candidates must have completed and be enrolled in Continuing Education (CE) with a Security+ certification)
• Must be able to work from schematics, diagrams, written/verbal descriptions or from defined plans
• Currently active DoD SECRET security clearance required
• Working knowledge of Sun OS/2 or other associated computer programs
• Microsoft Certification(s) MCTS (669, 680 and/or 681) and MCITP (680 and 685 or 686) certifications a plus
• CompTIA Certification(s) A+, NET+, and SEC+. Experience using Remedy software (Action Request System)
• Scripting: Power Shell, VBscript, or JavaScript a plus
• TS/SCI preferred
• Polytechnic or University Degree in Information Systems or equivalent related experience
• 2+ years of experience in a technical support to end user position
• Technical certifications an asset (CCNA/MTA/MSCA/CompTia/etc)
• ITIL certification an asset

IT Technician, Associate Senior Resume Examples & Samples

• Provide customers with a personal, professional experience when requesting IT services and support
• Establish, maintain, and execute standard operating procedures to leverage efficiencies and best practices
• Study incident reports and complete trend analyses to identify opportunities for continuous improvement
• Engage with technical service team leads to ensure effective support for these services and to consult on process issues and improvement
• Technical certifications, such as Microsoft Certified Processional (MCP), Microsoft Office Specialist (MOS), Comp TIA A+, HDI Support Center Analyst and HDI Desktop Support Technician, are preferred but not required
• Experience installing and troubleshooting operating systems, device drivers, and software applications
• Experience providing customer service and technical support, both on-site, remote and via the telephone
• Exceptional communicator with both technical and nontechnical audiences
• Strong interpersonal skills with ability to team and collaborate effectively as a team player
• Able to deliver results with the highest level of professionalism and integrity
• Mobile device administration in a BYOD environment
• Manage your work and schedule to meet customer expectations and within service levels
• Establish, maintain, and execute standard operations procedures to leverage efficiencies and best practices
• Use exceptional communication skills when interacting with both technical and non-technical audiences
• Installs and maintains hardware/software systems, including workstations, and multiple thin and thick client technologies, supports all things technological for our research customers
• Provide support on an as needed basis for a variety of projects
• Network, wired and wireless support including switches, routers and hotspot configurations and support
• Provides support for Mac, Windows PC, Linux/Unix, Android, and iOS
• Manages work in Maximo Ticketing system
• Demonstrated experience in managing enterprise desktop and mobile device environment
• Experience with OS X, iOS, Windows and Android management highly desirable
• Experience with VMware and Citrix desktop management and virtualization products
• Ability to self-direct, prioritize, and manage multiple tasks and priorities
• Strong interpersonal skills with ability to collaborate effectively in cross-functional teams
• Thorough understanding of Windows and Mac based personal computers, current operating systems, TCP/IP networking and office automations and productivity software such as the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio, MS Project and Access)
• Expertise in principles and concepts of customer service and support
• Strong interpersonal skills with ability to team and collaborate effectively, a team player
• Demonstrated troubleshooting and creative problem solving ability
• Customer Satisfaction oriented
• Ability to be self-sufficient
• Ability to pay attention to details
• Ability to deal with stressful situations
• Ability to manage customer expectation while on-site
• Experience with Epic Ambulatory (EpicCare) EMR software preferred but not required
• Strong understanding of healthcare business process and technology preferred
• Basic understanding of physician office operations, clinical workflows and terminology preferred

IT Technician, Project Hire Resume Examples & Samples

• Troubleshooting, researching, and resolving complex technical issues
• Perform work with the reliability, efficiency, and customer service orientation required to provide support from initial request to close-out
• Use cutting edge technology to perform proactive incident management
• Provides support for Mac
• Ability to prioritize and manage multiple tasks and priorities
• Technical certifications, such as Microsoft Certified Processional (MCP), Microsoft Office Specialist (MOS), CompTIA A+, CompTIA Network+, HDI Support Center Analyst and HDI Desktop Support Technician, are preferred but not required
• Customer service oriented and approachable
• Able to deliver results with highest level of professionalism and integrity
• Demonstrated ability to solve challenging technical problems with innovative solutions

Lead IT Technician Resume Examples & Samples

• Support of end user, infrastructure, back office and guest environments
• Vendor communication
• Liaison for communication of DH&R IT requirements, practices and standards to site
• Provide on call 24x7 error resolution for site hardware and systems
• Administration, security, installation, configuration, and troubleshooting of all Micros hardware
• Support of multiple F&B outlets menu and program modifications and movement of system technology to accommodate operational needs
• Develop and maintaining documentation of all programming changes for each F&B outlet to ensure database integrity
• Work with F&B managers and directors to ensure menu items and pricing are consistent with the outlets requirements

Peripatetic IT Technician Resume Examples & Samples

• Experience of the configurations, set-up and day-to-day operations of a broad range of current hardware devices – PCs, laptops, netbooks, printers and other peripherals
• Good understanding of current Windows O/S and iOS
• Good understanding of backup solutions
• An understanding of Internet and email systems
• Experience of troubleshooting networked devices; ability to identify causes and apply solutions
• Sound knowledge of common PC applications including Microsoft Office
• Good knowledge of Active Directory and Group Policy is desirable but not essential
• Good understanding of Network LANs and WANs is desirable but not essential
• Bachelor’s degree in Information Technology or equivalent relevant experience
• Excellent diagnostics and problem solving skills
• Excellent sense of customer service in a technical support environment
• Excellent English skills (spoken and written)
• Strong knowledge of Microsoft Windows OS (7, 10)
• Good understanding of SCCM, Active Directory and MMC
• Good understanding of networking and server concepts
• Good dexterity and ability to perform manual labor with IT Hardware (components, workstations, rvers)
• Familiarity with datacenter (rack, cooling, UPS) and IT security (antivirus, firewalls, proxy) concepts
• Familiarity with Unix-based operating (Redhat/CentOS, Ubunbu/Debian, OSx)
• Familiarity with mobile technologies (Android, iOS, Windows 10 mobile, Blackberry)
• Familiarity with multimedia equipment (TV, console, projectors, video conference)
• Familiarity to video game industry, its methodologies and processes
• Familiarity with technology industry, news and trends
• Ability to work autonomously and effectively in a fast-paced environment
• A good team spirit
• Troubleshoot, diagnose, and repair computer hardware, software, printer, networking, and file shares
• Installation of computer hardware/software
• Assist in the setup of office telephones and laptops for new-hires
• Bend, lift, and carry equipment as needed
• Train and mentor subordinates. Successful transfer of knowledge will be a key component of success
• Assist IT Manager in any additional tasks
• Job is physically demanding. Candidate will be required to traverse a 320,000 square foot facility, multiple times, on a daily basis
• Provide a consolidated point of contact for providing Tier I technical support to Kiewit employees
• Respond to trouble tickets via phone and email in a timely manner
• Determine the scope of the trouble ticket and the responsible department
• Research and resolve Tier 2 trouble tickets
• Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep impact minimal
• Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures
• Remote client support of various enterprise and desktop applications
• Establish and maintain a professional relationship with customers, team members and department contacts
• Cooperate with team members to provide the best customer experience possible
• Provide quality customer service that exceeds customer expectations
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• 95%- Installs, repairs, conducts preventive maintenance, modifies and tests information technology related equipment and systems to ensure efficient and reliable operation
• Demonstrated TCP/IP knowledge and troubleshooting abilities a must
• Must be fluent in English verbal and written communications
• A thorough knowledge of operating systems, networking, hardware and software
• Excellent IT problem-solving skills
• Responsible and must follow IT Security and Compliance Policy
• Performs a variety of basic/developmental tasks and activities that are appropriate for the IT function
• Researches and analyzes appropriate information technology practices, processes, and procedures. May also gain a high-level understanding of basic financial services/banking practices and processes
• Attends appropriate training that will facilitate gaining appropriate knowledge and understanding of essential subject matter appropriate for the IT function
• Basic knowledge of network and computing devices, operating systems, systems development, and/or information systems architecture that is appropriate for the IT function
• Willingly seeks and shares relevant technical and/or industry knowledge and expertise with others
• Basic decision-making, problem-solving, team building, and time management skills
• Ability to learn and utilize appropriate equipment, tools, software, and methods
• Is resourceful and proactive in gathering information and learning new subject matter
• Additional skills, knowledge, and experience may be required based on the type of functions the incumbent will perform
• Providing support to IT users on current operating systems and applications including installation, upgrades, troubleshooting, and training on a variety of hardware
• Working with servers to provide resources to users, including file storage, email, security, backups etc
• Setting up and maintaining networks, both software and hardware

IT Technician, Level Resume Examples & Samples

• Ability to communicate professionally in English
• Bilingualism (an asset)
• Qualifications: Client and IP network computer hardware and peripherals, operating systems, TCP/IP communication protocols, security systems and software, software and suites
• Enthusiasm and team spirit
• Sound judgment, meticulous attention to a job well done
• Commitment to service, courtesy, professional appearance
• Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices
• Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes
• Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues
• Troubleshoots network connectivity for property systems and maintain network wire management
• Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy
• Keeps work area clean and free of safety hazards, debris and litter
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
• Perform all job duties in a safe and responsible manner
• Other duties may be assigned
• Must be highly proficient in all Microsoft applications
• Must have comprehensive knowledge of networking fundamentals and Microsoft active directory administration
• Must possess excellent oral and written communication skills
• Bachelor's degree from four-year College or university; or equivalent combination of education and experience
• One to two years related experience and/or training
• Working knowledge of current Windows operating system
• Experience supporting current Microsoft Office suite
• Experience troubleshooting computer hardware, software and operating systems
• Experience performing computer imaging and restoration preferred
• Knowledge of Microsoft active directory administration
• Cisco IP phones, Micros POS, AS/400, and Bally ACSC support experience is a plus
• Must be able to acquire and maintain appropriate gaming license
• Knowledge of all gaming laws and regulations which apply to the functions and duties of the Information Technology Department
• Ensures that high quality support and services are provided to Cast Members using the network and desktop computers
• Provides assistance to Cast Members (by phone or in person) with desktop computer problems requiring troubleshooting and problem analysis skills
• Write system documentation and standard Operating Procedures for systems installation, operation, and maintenance to submit to the Information Technology Manager for approval
• Serve on project teams and perform systems analysis for various company-wide hardware and software projects
• Maintain and update the help desk ticket system as issues are reported by Cast Members and resolved by I.T. personnel
• Acts as a technical liaison to assist Cast Members with complex desktop computer hardware and software problems
• Recommends items for purchase. Develops and utilizes systems / procedures to monitor and maintain the computer network
• Maintains documentation of the network systems, computing hardware and software; including installations, problems, fixes and upgrades
• Installs and maintains network components, system and desktop software and hardware
• Installs and/or moves computers from one location to another
• Sets up and tests new computer hardware configurations, performs diagnostics on desktop and network systems, pulls and connects/terminates various data and other communications cables, disassembles and replaces parts as needed
• Cisco networking experience and strong familiarity with audio/visual equipment and support highly recommended
• Mentors, junior members of the team
• Analyze and resolve Technical problems in field, dealing with hardware and software applications
• Work independently with customers and peers to design and build solutions with documentation
• Coordinate new installations associated with EMR implementations and upgrades
• Develop strong relationships with end user communities, clients and vendors
• Required to have a valid driver's license and be able to drive between Client offices
• Ability to work independently and as a team member across multiple teams
• Ability to develop, document and ensure adherence to technical standards
• Ability to independently research and perform analysis to resolve complex issues
• Must be able to maintain professionalism and react to customers appropriately while exhibiting the highest level of customer service
• Expert knowledge of Windows operating systems and proficient in the use of Microsoft Office tools (Excel, Word, PowerPoint, SharePoint etc.)
• Minimum 3-5 years' experience in Customer Services, as well as hardware, deployment across diverse environments
• Demonstrated ability to communicate with Office Manager and Administration
• Basic understanding various applications including EMR's, and VPN networks
• Experience with system and application monitoring tools with ability to present examples of successful participation in large complex installations
• Basic understanding of hospital and physician office operations, clinical workflows and terminology
• Secondary education or training/certificate program related to information technology
• Four (4) years of information technology experience such as Windows Active Directory administration or backups
• Four (4) years of providing customer or technical support in information technology
• A letter of interest explaining how you meet the qualifications (preferably no more than two pages),
• A current resume, and
• Minimum of three (3) professional references with your application
• Extensive knowledge and experience across multiple technology disciplines including Windows desktop and server operating systems, desktop and server hardware maintenance, Active Directory, Email, Vmware, NetApp Storage, Cisco networks and backup technologies
• Experience within a mature Shared Service or Commercial IT Services operation
• Excellent customer focus with a service-orientated approach
• Strong communicator both written and verbal
• An eye for technical detail and a “completer/finisher”
• Methodical and self-disciplined with flexibility and a willingness to learn new skills
• Basic Health and Safety awareness to ensure a safe working environment at all times
• Experience of creating technical documents and Knowledge base solutions
• Willingness to travel to other Interserve/Customer sites
• Must already possess or meet criteria to obtain MOD SC
• Professional (MCSA or MCSE) Certification or equivalent in the relevant field of expertise
• ITIL trained to Foundation level as a minimum
• Experience operating in a change control, configuration management and secure environments
• Ability to competently act as the technical point contact of escalation for incidents
• The ability to investigate potential future technologies and solutions that may be of benefit
• Experience of using Project Management, Time Recording and Service Management Toolsets
• Identifies and initiates resolutions to client problems and concerns associated with hardware and software
• Deploys new desktops, laptops, printers, scanners, office phones, smart phones and other misc. hardware
• Coordinate desktop and laptop hardware lease refreshes including data migration
• Assists/participates with special projects – including office relocations, new office openings and departmental moves
• Some travel when required for office relocations, new office openings and troubleshooting
• Maintain current expertise with rapidly changing technology
• Assist in limited server-side type issues – adds network printers on server, maintain folder permissions, etc
• Create support documentation for other technicians as needed
• Provide continual evaluation of the tech support processes and procedures, making recommendations for improvement
• Coordinate with management on projects and additional tasks as assigned
• Assists in the technical evaluation of hardware and software before implementation
• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• CompTIA A+ and MCP desirable
• Undergraduate degree in Computer Science, Engineering, Science, Accounting, Business Analysis or Mathematics
• 4 + years in a PC/LAN environment
• Experience with problem solving (hardware and software), customer support and installation knowledge of DHIFS standard software and hardware
• Must be knowledgeable of most PC and LAN products supported by DHIFS - IT
• 50 + user LAN/WAN experience preferred
• Must be service-oriented and enjoy working with both technical and people related issues

Engineering / IT Technician Resume Examples & Samples

• Maintain creams & ointments manufacture, filling, and packaging equipment
• First point of contact for production equipment IT & Networking issues
• Problem solving/root cause analysis and proactive development of plant within a demanding production environment
• Delivery of Continuous Improvement (CI) projects
• Enjoy working in a ‘team’ environment and be able to communicate effectively
• Knowledge of pharmaceutical process and packaging equipment
• Working knowledge of industrial IT systems including Serialisation, specifically PIMMS
• Knowledge of IEE regulations, LV electrical distribution and electrical maintenance strategies
• Knowledge of measurement and control techniques applicable to temperature, pressure, flow etc
• Experience within a highly regulated production or packaging environment (eg clean-industry, FMCG, food, electronics or similar)
• Process incoming new computers, users and prepare for OS install and configuration
• Setup new computer OS, baseline software and must have hard drive imaging expertise
• Move new computers to employee office and setup
• Transfer employee data between old and new PC. Use profile transfer software
• Repair computers where components have failed or coordinate warranty services with DELL
• Provide application help desk support using Ticketing system
• Install Microsoft productivity software and setup email profile
• Install other software as required
• Solve issues utilizing troubleshooting skills
• Setup network printers on workstations
• Use remote access tools such as remote desktop or DameWare Remote Control to perform help desk / repair activities
• Ability to be on-call 95% of time after normal business hours
• Requires 2 year minimum experience working and troubleshooting problems in network environments
• Troubleshooting of complex technical issues. Conducts extensive research
• Excellent people skills to include collaborating in a multi-disciplinary, diverse, and dynamic team environment
• Outstanding work ethic and commitment to organizational success
• Proficient with Microsoft Office products
• Excellent communication skills (written, verbal, & presentation)

IT Technician Intern ­ Summer Resume Examples & Samples

• Provides first­ level support the client computing environment of I.T., primarily focused on, but not limited to, personal computing desktops, laptops, and office peripheral devices
• Answer, evaluate, and resolve incidents, problems, or requests reported by end­users. Escalate to second and third level I.T. support personnel, I.T. management, and other support teams, as required. Deploy I.T. client hardware and applications to support the end­user community and business environment
• Input and update systems or documents to maintain data and accuracy for I.T. objectives, such as service calls, asset management, warranty claims
• Order client hardware and peripherals as requested by end­users and I.T. management
• Participate in I.T. projects as required
• Normal scheduled work day is Monday­ Friday 8am­4:30pm (40hrs a week) but Intern must be available for shift rotation for 24/7 production operation
• Must be in good standing and currently enrolled in an accredited university degree program
• Must currently have a GPA of 2.8 or higher to be considered
• Must be a currently enrolled student working towards a Bachelors or Masters degree at an accredited college or university
• Must be eligible to work in the United States without sponsorship by the company
• All students must provide their own housing and transportation for the duration of the internship
• Must be able to stand/climb/stoop/bend/carry up to 28 pounds
• Must be able to present scope of project
• Answer, evaluate, and resolve incidents, problems, or requests reported by end¬users. Escalate to second and third level I.T. support personnel, I.T. management, and other support teams as required. Deploy I.T. client hardware and applications to support the end¬user community and business environment
• Validate specifications for hardware and peripherals as requested by end¬users and I.T. management
• Additional Functions: (Individual tasks, duties and responsibilities of the position of lesser importance or frequency)
• 1-3 years’ experience working in Desktop Support or Service Desk with the following experience
• Troubleshooting various manufacturers of laptops and desktops
• Windows 7,8,10
• MS Office 2007
• Mobile Devices including iPhone, iPad and Android
• Printer Troubleshooting
• A+ Certification preferred but not required
• Associate or Bachelors preferred but not required
• *This position will not offer relocation or visa sponsorship.***

TGU IT Technician Resume Examples & Samples

• Installs, repairs, and conducts preventive maintenance of personal computers and related systems
• Sets up, coordinates and monitors the operation of electronic computer equipment for end users in a network environment
• Modifies repairs and conducts preventative maintenance on telecommunication equipment and related systems
• Resolves minor network issues
• Applies images to computers
• 2+ years desktop support and troubleshooting experience preferable
• 2+ year experience supporting users of Windows OS, MS Office preferable
• Demonstrated Network equipment knowledge and troubleshooting
• The ability to explain problems and solutions clearly to non-technical users
• The ability to prioritize, multitask and work under pressure and meet deadlines
• Bachelor’s in Computer Science, related field or equivalent experience
• Fluent in English language, spoken and written
• ITIL foundation holder preferred (v.2 or v.3) or ITIL Service Desk and Incident management process awareness
• 5 years + of general experience in one or more of an IT functions
• General understanding in one of the commonly used IT technologies including PC support, Networking, Applications, Programming Languages, Databases, Server Technologies, etc is required
• In-depth knowledge of PC hardware and software in particular the Installation, configuration and troubleshooting of Windows 7 and above
• Experience in hardware installation and maintenance of laptops and desktops, processes and methodologies
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, computer conferencing systems, printers, application servers and administrative systems
• The candidate should have a good understanding of network fundamentals relevant to desktop
• Participates with Server and Network teams, the Global Infrastructure Services team, and Service Delivery to support the standard operating environments and approved hardware for a large manufacturing enterprise system
• Provides support within the context of IT Service Management and ITIL processes
• Ensures proper implementation and support for enterprise hardware and software, according to plans and designs
• Responsible to maintain operations, security, compliance, and customer satisfaction
• Helps to identify solutions to maximize efficiency, solve operational problems, and minimize operational costs
• Serves as a 2nd level escalation point for complex technical support issues
• Assists architecture team in the development and refinement of future client technology solutions
• Collaborates with Information Security, Network Services, Server Services, Global Infrastructure Services, Service Desk, and internal customers to ensure efficient operation of client devices
• Technical Certification or Associate Degree

New Opportunity for an IT Technician Resume Examples & Samples

• Responsible for leading the timely installation and service of client connectivity products in the Client offices. This includes
• Managing the timely installation, training, upgrade, relocation or removal of the products, Coordination and implementation of
• Effective verbal and written communications with technical and non-technical individuals
• Knowledge of Medical field strongly preferred
• A+ and N+ certification desired
• Must have a working technical knowledge of network and server operating systems, including Linux and Windows
• Must have extensive application support experience with Microsoft, VMware and Citrix
• Must have a working technical knowledge of current network hardware, protocols, and standards, including TCP/IP
• Must be able to operate network component analyzers, scanners, and testers
• Must have hands-on hardware troubleshooting experience
• Must have knowledge of applicable data privacy practices and laws
• French speaking and writing is an asset
• Operating system and application installation/configuration
• Providing innovative solutions for complex problems, forward thinking
• Support hardware, software, applications, printers
• Respond to inquiries from clients and help them resolve issues
• Have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
• Maintain a high degree of Customer First focus for all support queries
• Help facilitate a proactive IT environment
• Provide quality written communications and details of customer issues, by updating tickets and internal support system
• Support users in the use of computer equipment by providing necessary training/advice
• Evaluate more complex calls and determine when to escalate to support team
• Create, maintain, update, escalate and close tickets within ticketing system
• Install software applications and provide training as needed
• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Upgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, app. Software
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, printers, phones and software within established standards and guidelines
• Handle any troubleshooting and technical support issues which may arise
• Perform duties in a safe manner including assembly of IT equipment electric power supplies
• 2 years’ experience in a related field or equivalent work experience
• Requires working knowledge of fundamental operations of relevant software, hardware and other equipment (MS Windows, MS Office)
• The ability to train users on software applications
• Familiarity with typical desktop computer operating systems ( Windows 7, 8, 10 and Android ) used by business end users
• Must be able to communicate with other employees and read and write at a level that will enable to perform the work in a safe and efficient manner
• Must be able to use and acquire knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation. Must be proficient in MS word, Excel, Power Point and use of the Internet
• Must be able to operate a vehicle in a safe manner
• Sets up coordinates and monitors the operation of electronic computer equipment
• Modifies, repairs, and conducts preventative maintenance on telecommunication equipment and related systems
• Installs, repairs and conducts preventative maintenance of personal computers and related systems
• Configure and install servers
• Create users in Active Directory
• File permission for network locations
• Knowledge of GOP (Group Policy Objects)
• Knowledge of DFS (Distributed File Systems)
• Knowledge of server security including firewall and anti-virus
• Applying security patches
• Scheduled maintenance of the server including performance monitoring and tuning
• Working knowledge of TCP/IP, DNS, DHCP, WINS
• Basic knowledge of Exchange and SharePoint
• Resolving file and print server issues
• Minimum 3 years of related experience
• Must be well organized and have great problem solving skills
• Good understanding of various Microsoft operating systems and software
• Ability to gather, document and evaluate information that will lead to outstanding solutions
• Ability to manage multiple tasks in a time-critical production environment
• IT related qualifications
• Ability to work on own initiative and make decisions
• Ability to work within a pressurised environment
• Effective listening and communication skills
• Flexibility is essential due to occasional travel and weekend work
• Out Of Hours Support on a Rota basis (additional allowance paid)
• Ability to work under pressure and to strict deadlines
• Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred
• Experience with Microsoft software required
• Experience in a networked computer environment
• Excellent oral and written communications skills required
• Knowledge of wireless (Wi-Fi) systems
• Previous Hotel or Resort experience desired
• 4+ years of experience in technical support to end users
• Ability to work effectively in a fast-paced changing environment
• Good knowledge in Mobile support
• Good knowledge of passive networking, cabling
• Good knowledge of work with active network equipment (switches, routers, network configurations)
• Good knowledge of SCCM, Active Directory
• Linux knowledge is an asset

IT Technician, Derby & York Resume Examples & Samples

• Zero-Touch-Installation (local support for the initiation of the ZTI, first user login, completion of software installation/configuration). Assisted PC handover
• Migration of user data/configuration from old to new hardware
• Patch/upgrade hardware related software (drivers, BIOS, applications), where permitted by Standard Services
• Assisted installation, configuration, user advice/guidance, troubleshooting, diagnosing of peripherals including 3G network cards and printers
• Assisted installation, configuration, user advice/guidance, troubleshooting, diagnosing of Mobile Devices (All Corporate standard models; Smart Mobile)
• Assisted installation, configuration, user advice/guidance, testing, troubleshooting, diagnosing of software
• Any reasonable requests within the Onsite Services remit and technician skill set. Service Requests will be raised through the agreed mechanism
• Express Exec support within the time and geographical limitations of the service
• RED network and client support
• Backup support for tapes and servers
• Rail AD support
• Out of hours/commissioning support
• New site setup
• Project based work eg Audits
• Manage multiple engagements and be able to prioritize tasks to ensure deadlines are met
• Work collectively to define, plan and implement technology needs
• Install and configure new systems according to best practices
• Provide technical support to team members
• Develop, implement, maintain and deliver on desktop support processes
• Implement and maintain desktop standards and policies
• Provide technical support relating to desktop, laptop, printer/scanner configuration and mobile devices (Blackberry, iPhone and Android devices)
• Support team members with hardware and software issues
• Perform data backup and recovery operations
• Previous experience working in a call center providing customer support
• Certification in Microsoft Office products
• A letter of interest, describing their specific qualifications for the position
• A current resume detailing experience, education, and current salary
• Carefully review your application for accuracy, spelling and grammar before submitting
• You may not reapply to this posting for 30 days
• The initial screening of applications will be solely based on the contents and completeness of the "work experience" and "education" sections of your application in www.careers.wa.gov, completeness of the application material submitted, and responses to the supplemental questionnaire
• A resume will not substitute for completing the "work experience" section of the application
• All information may be verified and documentation may be required

IT Technician, Field Services Resume Examples & Samples

• Understands basic user technology issues and provides solutions based upon basic proven methods
• Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and present recommendations that meet user needs and comply with established standards
• Interacts with clients to process basic service requests or resolve basic technical problems
• Replaces and rebuilds hardware components as needed
• Installs/removes/configures basic software applications
• User account administration
• Procurement in accordance with corporate guidelines
• Compliance with purchasing licensing guidelines
• Coordinate local support vendor relationships
• Ensures compliance with system patching & AV requirements
• General site application support & troubleshooting
• General network, telecom, and server support
• Ensures all tickets are updated and closed in a timely manner. Escalates calls to Team Leader, Field Service and/or other teams as required
• Understands and complies with relevant Standard Operating Procedures
• Effectively communicates clear, concise, and accurate status as required
• Provide updates of specific site requirements
• Associates degree in Computer Science or related discipline. Equivalent work experience will be considered
• Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired
• Minimum of 3 to 5 years relevant direct technical support experience
• Individual may be required to sit, stand, walk regularly and occasionally lift 0-50 pounds. Be accessible to general office, laboratory & manufacturing areas and use required office equipment. Specific vision requirements include reading of written documents and frequent use of computer monitors
• Must be able to work non-standard hours (weekends, evenings, nights) as required
• Travel 0-10%

Hub IT Technician Resume Examples & Samples

• Clean Driving License
• Fluency in English – written and oral (concise and accurate)
• Professional & presentable manner
• Good customer relationship skills (Internal & External)
• Ability to work on own initiative and prioritize
• Flexibility - this position may involve large amounts of travel and staying away overnight, including weekend work
• Outlook Client, Internet, Intranet
• Fundamentals of data communication and networking topologies
• · Hands-on experience with desktop and laptop hardware troubleshooting as well as installation and ordering of hardware accessories
• · Software application support which includes working knowledge of Microsoft ® Office 365 (Office 2016) as well as for our many Vilter custom programs
• · Document approved procedures and other system processes as they are formalized and established
• · Advanced knowledge (certification preferred) of Microsoft ® Windows operating systems, in particular Windows 7 and Windows 10 is required in order to support the business and its users. Some basic Windows 2008 Server knowledge preferred
• · Basic skills and working knowledge of networking from both a hardware and software standpoint
• · Act as front-end liaison with end users for administering basic training and answering general inquiries for help with their equipment such as printers/copiers or conference room equipment
• · Follow all housekeeping procedures and security protocols. Comply with all quality and safety regulations
• Position will maintain multiple locations; Valid Driver's License and reliable transportation are required
• On occasion this position will be required to work outside of normal working hours including weekends and holidays
• This position participates in a compensated On Call rotation, including weekends and rotating holidays
• A minimum of 5 years' experience in troubleshooting, maintaining and installing IT Infrastructure Systems
• Associates Degree in Information Technology, related field, or equivalent
• Certification in Avaya (Red or Blue) Communications Systems
• Experience with Cisco Port Administration
• Bachelor's Degree in Information Technology or related field, or equivalent
• Maintain harmonious and professional relationship with all departments and Home Office
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
• Must have good interpersonal skills and be able to relate to all levels of staff
• Must be able to assist hotel guests with technical requirements and issues
• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement
• Assist in other areas of the accounting office as needed
• Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
• Assist with establishing and maintaining user procedures and hardware familiarization for all systems
• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
• Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
• Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards
• Assist in the co-ordination of new acquisitions and major projects as required
• Participate in property-level, corporate-initiated technology implementations as required
• Good knowledge and support for Desktop OS and applications including patches
• Provide direct guest support and quality support to function rooms and conference services
• Assist with administration of Lotus Notes, connection to global VPN and other communication tools
• Assist in the process of systems backup and recovery procedures
• Assist in management of third party vendors
• Assist with providing 24 / 7 support for mission critical systems
• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc
• Perform any additional duties as assigned by the Director of Finance and IT Manager

Controls & IT Technician Resume Examples & Samples

• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
• Able to repair, adjust and replace control and IT system components
• Manage security options and software in computers, networks and process control systems to maintain privacy and protection from attacks
• Create and perform scheduled maintenance programs for controls and IT systems
• Maintain backup and revision documentation for control systems and IT system
• Provide technical support to the site for new control/automation/IT systems including operating procedures, preventative maintenance, and spare parts requirements
• Inspect and test the operation of controls and IT systems to diagnose faults
• Keep records of repairs and fixes for future reference in accordance to GMP standards
• Responsible for driving multiple improvement programs through to implementation and following-up on the results achieved, including: Quality Monitoring and Actions, Production Efficiency, Validate and Implement Approved Changes in accordance with Medical Device and Pharmaceutical regulatory requirements
• Maintain various process computer-based control systems
• Install, maintain and repair computers and networks
• May be part of project team on Continues Improvement and Cost Improvement Projects
• Responds to user requests to ensure that they are thoroughly resolved in a timely manner, meeting or exceeding the terms published in the IT service level agreement, and that proper call ticket documentation is completed
• Carries out duties and responsibilities as assigned and prioritized by the Help Desk Manager
• Configures and installs or upgrades workstations to company specifications as necessary
• Provides front-line response to problems related to e-mail, network access, user difficulties with standard software applications, and installation of standard PC-based hardware and software applications
• Provides technical support for all CCMG-supported remote locations as directed
• Manages backup server, data backup jobs and disaster recovery backups for offsite storage
• Other duties and responsibilities as assigned
• Exceptional customer service understanding and orientation, and the ability to work effectively with all levels of the organization
• 3-5 years experience in PC support or related position
• Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting)
• Engage L2 or L3 support
• Server disk space management and OS patching
• Support users for MS Office or other PC subjects as a result of escalation of a Stratos Help Desk system ticket
• Desktop/Laptop setup and distribution
• Basic Network Troubleshooting and Support
• Ensure back up of systems is properly working
• Manage local IT budget
• Communicate on a daily basis with plant management. Be part of the plant management daily meetings
• Associates degree in Information Technology, applicable certifications, or 5 years experience in the function
• Experience in a manufacturing environment preferred
• Good understanding of/interest in shop floor systems (sequencing, traceability etc.)
• Requires familiarity with Microsoft Operating Systems; Win7, Server 2008 and Server 2012
• Requires familiarity with Microsoft Office Suite 2010 products

Av / IT Technician Resume Examples & Samples

• Co-ordinates, supervises and executes the prompt efficient and courteous service of Audio/ Visual services and Food & Beverage to assigned areas/ Station
• Greets guests at meeting places, presents services, explain about Audio/ Visual services and facilities, answers questions regarding the audio visual in the banquet function venue
• Read the Banquet event orders and relays the same to the Service Staff or direct to kitchen
• Ensures that menu item, as per the event request are available from the kitchen and the stores
• Ensures that service should be with established standards and efficiency and that orders are properly executed
• Ensures that Audio/Visual service station is fully stocked and in clean condition at all times
• All the Audio/ Visual services should be registered, services, maintained and audited every month and a report to be forwarded to the Banquet operations office
• Ensures that tables are set up in accordance with established standards and as specified in the function sheet and in good condition
• Maintain the Audio/ Visual equipment is always in the good Situation responsible for the par stock of Bqt. Operations Audio/Visual equipment
• Ensures that all Audio/ Visual Equipment required of the market are upgraded report to Bqt. Operations Office
• Ensures that personal grooming of self and state of uniform is to required standard
• Complies with Hotel’s Health, Safety and Hygiene Policy
• Co-operate with the company to achieve compliance with FLS legislation
• Not undertake any activity which compromises their personal FLS, or the FLS of others
• Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department
• Provide support and advanced troubleshooting on computers, servers and networking equipment at campus/office locations
• Configure, and maintain Cisco VoIP Phones
• Conduct preventive maintenance as needed
• Work on campus project-based tasks as assigned by IT Management (e.g., software rollout, facilities additions and rearrangement) as requested
• Provide wireless device/remote user support (iPads, laptops, VPN, mobile phone, air card)
• Provide login account and user mailbox maintenance; set up new users
• Complete other projects and duties as assigned
• Associate’s degree in a technical field preferred
• IT related professional certifications desired
• Minimum of 2 years technical experience
• Minimum 1 years of experience with Active Directory in a large network environment required
• Experience supporting users and equipment in an academic environment preferred
• Strong working knowledge of Microsoft applications, Server and Desktop Operating Systems. Basic understanding of TCP/IP networking, router configuration, VOIP telecommunications
• Excellent interpersonal, communication (oral and written) and problem solving skills required
• Customer-centric attitude desired
• You must be able to show steady employment with excellent attendance at your previous employers
• Minimum one year of tech-support experience
• You must have a High School Diploma or GED; Secondary Degree preferred
• You must be at least 18 years of age
• Hands-on experience with desktop and laptop hardware troubleshooting as well as installation and ordering of hardware accessories
• Software application support which includes working knowledge of Microsoft ® Office 365 (Office 2016) as well as for our many Vilter custom programs
• Document approved procedures and other system processes as they are formalized and established
• Advanced knowledge (certification preferred) of Microsoft ® Windows operating systems, in particular Windows 7 and Windows 10 is required in order to support the business and its users. Some basic Windows 2008 Server knowledge preferred
• Basic skills and working knowledge of networking from both a hardware and software standpoint
• Act as front-end liaison with end users for administering basic training and answering general inquiries for help with their equipment such as printers/copiers or conference room equipment
• Follow all housekeeping procedures and security protocols. Comply with all quality and safety regulations
• Imaging software for devices
• Past experience working in an IT ticketing environment
• High School Diploma required with at least 1-3 years of experience in computer maintenance and support or equivalent combination of education and experience
• Technical IT certifications preferred
• Provide overall direction in hardware and software selection and maintenance
• Provide interface with vendors including both analytical and technical support
• Hold vendors accountable for agreed upon installations and support
• Good understanding of Internet and how property can use it to generate revenues
• Isolate and expedite repairs in a multi-vendor environment to minimize effect on customer service
• Develop and provide systems training, in laymen terms, to operating departments
• Closely interface with Corporate/Franchise IS staff
• Experience with multiple networks
• Research and recommend systems upgrades
• Ability to analyze complex technical information, present it simply, and then sell recommendations
• Answer routine to moderately complex questions and resolve end-user computer and networking problems to ensure end-user productivity. May do this via telephone, email, or desk-side (in person). Escalate issues to the next level of support as needed
• Follow-through to ensure resolution in situations where standard procedures have failed to isolate or fix problem equipment or software installations
• Assist with moves and configuration changes
• Assist in the evaluation, implementation and testing of new PC packages/prototypes
• Provide in-house assistance to all users on PC basics, back-up techniques, and anti-virus software
• Perform restorative and maintenance actions either remotely or at the end user’s location to resolve problems, using routine troubleshooting and technical skills
• Provide training and support to new and existing users on enterprise software packages and upgrades
• Consult with IT management and staff regarding unusual or unforeseen PC and LAN systems and equipment problems or malfunctions and recommend solutions
• Record, identify and diagnose IT performance issues reported by either users or monitoring systems. Maintain accurate information and data regarding end-user issues within specified tracking system(s) and according to policies and standards
• Provide Local Area Network (LAN) administration support and assist with Computer Operations functions as required
• Restore services quickly through investigation and resolution of routine to complex problem issues related to the desktop computing hardware and software environment
• Produce and maintain technical information, IT standards, service policies, and request forms both online and in print formats to contribute to a managed workplace
• Create, maintain, and delete user accounts for accessing CRL IT resources as needed to ensure a secure information sharing environment
• Ensure compliance with work processes
• Education: High school diploma, General Education Degree (G.E.D.) or equivalent
• Experience: At least 5 to 7 years experience in technical support and troubleshooting desktop client hardware and software issues, such as operating systems, MS Office suite, Internet Explorer, and other desktop applications in an enterprise environment
• Other:Technical Knowledge/Experience
• Ability to support, maintain, and troubleshoot MS Office suite of productivity tools, and hands-on experience of Internet Explorer and other CRL core applications such as anti-virus software, MS Outlook, Veritas Netbackup, Remote Access technologies/VPN utilities, Lotus Notes, AS/400 Client Access, Adobe Acrobat and other Adobe products
• Ability to plan and organize work schedules and coordinate schedules to meet work priorities and service levels
• Working knowledge of MS Windows compatible desktop and laptop hardware and use required
• Knowledge and experience in various LAN technologies, such as: TCP/IP, Fast Ethernet, Hubs, Switches, and Routers
• Good interpersonal skills to deal with customers, colleagues, and other technical staff in a courteous and friendly manner

Field IT Technician Resume Examples & Samples

• Develops and maintains a scheduling system for onsite support fulfillment
• Coordinates on-call after hours support
• Provides specialist competence within the computer systems function in order to maximize efficiencies across all departments and meet the identified customer demand
• Maintains a high level of proficiency in store systems, PC skills, and awareness of technology
• Diagnoses system problems and recommends resolutions
• Completes general routines and ensures housekeeping of all IT areas is of the highest standard
• Communicates co-worker or customer issues/concerns that cannot be resolved to managers
• High School Diploma, GED or Equivalent
• Experience of IKEA retailing, distribution, trading and IT organizations, including IKEA strategies, processes and working methods
• Experience of software, hardware, IP networks and voice communications
• Experience of IKEA applications, business processes and routines and their influence on IT in IKEA organizations
• Experience of project management and co-ordination skills
• Knowledge of managing suppliers
• Experience of applicable policies, laws and regulations
• 25-50% Travel (2 days per week on avg.)
• Research questions using available information resources
• Follow standard help desk procedures
• Log interactions and administer help desk software (GLPI and C2)
• Identify and escalate situations to IT Analysts if technically complex or if it requires urgent attention
• Maintain the IT inventory by ordering and receiving the materials
• Maintain the division’s printers fleet
• Create and maintain user accounts
• Configure VHF/UHF radios
• Configure Cisco IP phones and mailboxes
• Develop and implement standard operating procedures and training with regards to IT operations
• College degree in Information Technology
• 5 to 7 years of experience in IT Customer Support
• Mastering of MS Windows and MS Office Suites
• Excellent knowledge of Microsoft Active Directory and Microsoft SCCM
• Excellent knowledge of Xerox and HP printers
• Strong knowledge of radio communications and pagers
• Strong knowledge of networking and VLAN configuration
• Strong knowledge of PC hardware and software
• Strong knowledge of FM radio broadcasting, CATV distribution and satellite communication
• Excellent interpersonal skills and ability to communicate professionally with clients
• Strong organizational skills, self-governing and ability to work under pressure
• C2, ERP System (J.D. Edwards), amateur radio certification and knowledge in audio/video installation are considered valuable assets
• Must be able to communicate effective in English
• Bachelor's degree in a business or technical field
• 2+ years marketing or sales experience in related technology field
• Demonstrated interpersonal and communication skills including strong negotiating and selling skills
• Outstanding attention to detail, organizational and project management skills
• Proven team player who can work collaboratively and interface with all levels of organization
• Self-directed, requires minimal supervision
• Proficient use of relevant business systems (Microsoft Office, JDE, Business Objects, etc.)
• Demonstrated leadership capabilities
• Logs, prioritizes, and routes problems and questions to appropriate IT staff
• Tracks problems through resolution and notifies users of final disposition
• Initiates escalation procedures when required
• Maintains problem/resolution database
• Communicates status to users
• Provide notifications to users as required
• Develop user documentation and publication
• Performs related duties and special projects as assigned
• Two to four years personal computer experience
• Willing to work to schedule as required by volume and projects
• Strong organizational skills and technical writing ability
• Customer service driven with an enthusiastic, positive attitude
• Proven ability to work independently as well as multi-task
• Proficient computer skills and abilities with Microsoft Office products (Outlook, Excel, PowerPoint, etc)
• Knowledge of TI Automotive systems
• Network experience
• Associate degree or equivalent in data processing or related studies
• Technical writer training

Site IT Technician Resume Examples & Samples

• Tertiary qualification in Information Technology and / or equivalent experience in a similar role
• At least 2 - 5 years relevant experience in a business IT environment
• Strong English written and oral communication skills
• The ability to solve problems with many variables and unique situations
• The ability to organize and prioritize personal tasks to meet deadlines and service level objectives
• Coordinate the configuration and installation of all personal computers, terminals, and thin clients within the assigned business unit locations according to established company guidelines and standard operating procedures and assist with the performance of on-site preventative maintenance, routine repair and calibration after installation as needed
• Maintain, analyze, and troubleshoot computer systems, hardware, printers, and computer peripherals
• Document equipment location and complete software upgrades when necessary
• Coordinate hardware repairs with the appropriate warranty vendors
• Provide support to end users on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems, then track and monitor the problems utilizing Remedy and Support Magic to ensure a timely resolution
• Participate in the testing and approval of images for desktop and laptop computers to be deployed to FMS locations in accordance to established company guidelines and standard operating procedures
• Utilize an understanding of antivirus policy and process for detecting and removing viruses
• Educate users on FMCNA and FMS IT policies and procedures as necessary
• Ensures the integrity of all electronic data records by following FMS quality standards and the practice of Continuous Quality Improvement
• Local and remote desktop support for Kiewit employee end users
• Imaging and software set up
• Configure user security access
• Troubleshoot application issues
• Assist with jobsite technology set up
• Assist with process mapping and process improvement
• Web and SharePoint set up and design

Group IT Technician Resume Examples & Samples

• Amazing customer service skills
• A friendly and professional phone manner
• An eagerness to work hard and be a valuable member of a small, busy support team
• A strong desire to learn and teach
• A basic knowledge of modern IT systems (mainly Windows Operating Systems and Microsoft Office products)
• Self-motivated to deliver results and able to work to deadlines
• Assists in all aspects of deploying technology in a production environment, including coordinating with third-party vendors for required go-live components
• Sets up and installs computer hardware and software on site. Ensures proper operation of the computer equipment, troubleshooting hardware or software issues while on site
• Maintains continuity of technology by documenting and communicating actions, irregularities, and ongoing needs that pertain to implementations
• Remains abreast of changes in user, system software and hardware requirements
• Develops and maintains documentation/procedures for the configuration and maintenance of hotel-based systems and other regular activities related to this job
• Hospitality/Hotel work experiences a plus
• Knowledge of POS and PMS systems is a plus
• Knowledge of Spa Systems is a plus
• Education or training in Information Technology or related or equivalent work experience
• Working knowledge of Microsoft environment including Windows operating systems & office related products
• Working knowledge of non-Microsoft software applications in a pc environment, i.e. Antivirus, Reporting Software, third party tools, and remote control software
• Individual must be skilled in the purpose, procedures and requirements of basic networking
• Maintain DH&R IT audit compliance
• Maintain PCI compliance
• Communicate and enforce adherence to all DH&R IT security standards, practices and requirements
• Elevate issues as appropriate to senior IT resources after due diligence and review
• Consultancy requests
• Maintain open and timely communication with relevant business, supplier and IT personnel
• Risk & Security Management (including Risk Analysis, Gap Analysis, Remediation planning)
• Monitor, follow-up on and assess the resolution of audit issues
• HP NonStop Support
• Tandem Utilities (FUP & SCF, SPOOLCOM, SAFECOM etc.)
• Encryption Toolsets, preferably Comforte
• Practical knowledge of Barclays Security Standards
• Practical knowledge of Barclays Information Risk Management Policy
• Skilled in using tools like RSAM, Sentinal, ServiceNow, CyberArk, OneCert
• Familiarity with banks critical services like SOLD, SMS, GBS, BCBS, ATM, PDQ will be preferable
• Ability to provide technical guidance to company employees regarding PC problems
• Good communication, interpersonal, organizational and planning skills
• Able to lift up to 40 pounds
• Candidate will be highly motivated having a strong sense of urgency, high detail
• Candidate will also be a team player with strong organizational skills, have a
• General knowledge of PC maintenance
• General knowledge of commonly used PC operating systems
• Windows 7 experience is required
• MCTS certification in Windows 7 operating system a plus but not a requirement
• Equivalent of an Associate’s Degree in Information Systems or related field
• 1+ years of experience in a Windows support position (Help Desk)
• Windows, Linux, OSX operating systems
• Office 2010/2013/2016
• Exchange Management 2013
• Citrix and Virtual PC environments
• Phone system experience preferred but not required
• Mobile phone support and administration
• Strong decision making and analytical abilities
• Produce thorough and effective end user and technical documentation
• Self-driven
• Solve problems quickly and automate processes
• Remain organized
• Ability to communicate clearly and professionally, both verbally and in writing
• Demonstrated passion for excellence with respect to treating and caring for customers
• 1 – 2 years’ related experience including networking & desktop support
• Comptia A+ Certification
• MCP (Microsoft Certified Professional)
• Must possess problem-solving skills, the ability to work independently, and have self-initiative
• Ability to read, analyze, and interpret technical procedures
• Ability to write reports, business correspondence, user instructions, and procedure manuals
• Ability to present complex technical information to non-technical users in an understandable and concise format
• Effective and cooperative team member
• Employee will be required to obtain certification from computer manufacturer to demonstrate competence with computer hardware that is purchased by FMS locations. Certification must be obtained within three months of date hired into the position and must remain active at all times while employed in this position (FMS will fund the initial exam fee and will fund annual re-examination fees)
• Respond to and resolve help desk requests in a timely manner, providing solutions for technical issues with in user community
• Effectively manage and utilize the organization’s trouble ticket system to log calls, update statuses, and document troubleshooting steps and resolutions
• Assist with moves and setups of user technical equipment
• Communicate effectively and professionally with end users
• Handle escalated cases from Tier 1​
• Test and image laptops​
• Perform other duties as required and assigned by manager and upper management
• MS Active Directory
• Systems Troubleshooting
• Windows Support
• Mac Support
• Outlook and Exchange Server
• Fundamental Networking Knowledge
• Excellent Professional Written and Oral Communications
• Microsoft Windows 2008, 2012, 7, 8, Active Directory
• Microsoft Office 365, Lync and One Note
• Basic Networking (TCP/IP, DHCP, DNS, VLAN, Wifi networks, routing)
• Network, wireless, and systems security and administration
• Excellent and courteous customer service
• Analyze, configure, and support client applications; liaise with users to perform acceptance testing
• Design, develop, and deploy common computer systems and processes across facilities
• Select, test, and deploy client hardware solutions to satisfy business user and plant operation needs
• Perform preventative maintenance and build proactive solutions to preempt issues
• Report on project status, travel activities, and issue status and resolution
• Develop technical and user documentation and provide training on computer use procedures
• Identifies and implements process improvements in areas of responsibility
• Provide on-call after hours support as part of team rotation
• 2 – 4 years computer hardware/software experience including building and troubleshooting
• Experience managing Windows Systems and Network Users in Active Directory
• Willing to travel as needed
• Knowledge of Windows systems internals and strong debugging and troubleshooting skills
• BS/BA in Computer Engineering, Computer Science, or Information Systems, or related field
• At least 2 years directly related IT experience
• Maintain thorough and accurate data including entry into electronic laboratory notebook
• Calibrate and perform routine laboratory maintenance on several pieces of equipment
• Assist construction of experimental rigs
• Troubleshoot faulty equipment and initiate repairs or repair process
• Demonstrates expertise on at least one piece of laboratory equipment
• Proactively maintain inventory levels for laboratory consumables
• Promptly and effectively communicates issues to Leadership
• Learn to write computer scripts and macros to facilitate data collection and manipulation
• Actively participate in safety and work group meetings
• Coordinates activities with clerks from other floor areas, the customer and/or other suppliers as needed
• Using the location's WMS system updates area or shift metrics as needed
• Generates daily, weekly or monthly reports, memos, and summaries often of a technical and/or confidential nature
• Floor work and additional duties as assigned
• Performs basic administrative tasks for area or shift
• Maintains filing systems and documents
• Gathers from and provides information to floor employees in his/her area of support
• Coordinates activities / meetings / communication for the specific area or shift
• Ability to identify and resolve basic hardware and software configuration problems
• Ability to work independently and prioritize multiple tasks
• Basic understanding of network concepts
• Performs back administration, including performing regular backups
• Monitors daily system log files and works with Systems Administration/Software Developers to identify and resolve exceptions. Maintains software and hardware inventory and licensing information including monthly Preventive Maintenance
• Performs quarterly and year­ end system procedures. Develops and runs reports based upon unique user requirements
• Related Associates Degree or an equivalent combination of formal education, training, and experience
• 3 years of related work experience in basic system administration (monitoring systems function, assisting in determining equipment settings and operating instructions, user maintenance and systems backup)
• Knowledge of systems and applications software such as: Oracle, SQL, *Plus, UNIX and working knowledge of Microsoft Windows operating systems
• Able to trouble shoot and accurately characterize systems problems with minimal assistance
• Systematic analytical trouble shooting ability
• Personal organizational skills which ensure that job tasks are completed accurately and on time
• Interpersonal and communication skills and the ability to work in a team environment
• Ability to complete assignments with minimal supervisory intervention
• Ability to lift up to 28 pounds
• The IT Technician II works as a member of the Desktop Support Services team under minimal direction and often independently while serving as member of a team
• The IT Technician II position provides a single point of contact for technology-related problem resolution at NYITCOM. The incumbent will receive technology-related problem calls and provide problem diagnosis, resolution, or escalation to second or third tier technicians
• The IT Technician II position is responsible for accurately logging calls, understanding and interpreting the problem or question
• The incumbent will coordinate with and escalate to the NYITCOM-ATG group for all NYITCOM specific application support
• The incumbent will use existing system documentation to diagnose a situation, solve the problem, and document the solution or actions taken
• The incumbent will perform advanced installation and configuration on desktop computers; provide advanced support services for such items as network interface cards, network drivers, printers, personal data assistants, business productivity applications, Internet applications, specialty applications, and in-house developed applications
• The incumbent will assist users in selecting the proper software applications for their needs; develop complete hardware and software solutions to various user requirements; evaluate related hardware and software products and make recommendations for adoption
• Coordinate with staff from ITI computing personnel and other NYITCOM technology staff
• Assist Academic Computing staff in maintenance of computer laboratories during exigencies and special projects as required
• Interface with hardware and software vendors and other related third parties
• Provide problem identification, development of a set of possible solutions, identification of the optimum solution, implementation of this solution as related to desktop hardware and software
• Provide on-call coverage outside of business hours as necessary
• Recommend products and strategies related to user needs for computing and specific problems
• Contribute to the maintenance of the information technology asset database
• Contribute to the maintenance of the call tracking system, including logging all service requests and other projects
• Bachelor's Degree required, and at least 2 years of related experience/ certifications/advanced training in the IT support field
• Experience with computer hardware and software installation and configuration in a support related area
• Strong communication skills to explain/educate technical details to non-technical clients
• Strong commitment to timely resolution and responsiveness to clients
• Previous help desk, call center, or customer service experience is required
• Excellent decision-making and problem solving skills
• Experience with writing effective end-user training and documentation
• Web and mobile device experience a plus
• Strong PC and/or Mac background and significant hands-on experience with business productivity applications and internet applications are required
• Advanced experience and proficiency with Windows 7/8.1/10 and MAC OS X+ maintenance and administration is highly desirable
• A thorough understanding and experience in networking principles, including TCP/IP protocols and stacks
• Demonstrated analytical and troubleshooting skills
• Demonstrated proactive approach and self-initiative is a strong plus
• Ability to interact effectively with a wide variety of users with different computing requirements and backgrounds
• Experience and ability to interact with senior management is required
• Managing projects and priorities in a dynamic, fluid environment
• Excellent decision making and problem solving skills and effectiveness in getting things done collaboratively
• Previous experience in a higher education environment is desirable
• Must be able to work on holidays, weekends and evenings
• Excellent oral and written communication skills along with ability to work independently are required
• Excellent customer service skills are required
• Achieve goals/targets defined as IT KPIs and Global Service Desk specific KPIs or indicators
• Resolve Incidents, Service Requests, and other tasks within their deadlines
• Good relationship with business partners and co-workers
• Show strong performance and development in all objectives planned
• Receive, register and work on user requisitions by Phone, Email and other channels acting as first and second lines of support
• Responsibility for administration of users, systems and user rights in accordance with Danfoss Standards
• Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned
• Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware)
• Ensure proper escalation and handover of cases from second line to the correct expert (third line)
• Provide general local on-site and hands-on IT support at our facilities in Rockford, also assisting in the resolution of IT infrastructure incidents
• Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions
• Exceptional Service and Customer mind-set
• Problem Solver / Good troubleshooting skills
• Ability to work in a global and ever changing environment
• Able to work independently (self-driven) but also a good team player
• In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts
• Knowledge and experience in ITIL
• Technical experience supporting users globally in first and second line support
• Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office and Outlook in a Microsoft Exchange environment, Lync, Cisco Unified Communications, Mobile Management solutions, network connectivity and infrastructure
• Able to analyze and solve problems in a systematic way
• Install and repair low voltage cabling in large manufacturing environments
• Install, troubleshoot, and repair low voltage devices, fixtures, and systems
• Systems include but not limited to voice, data, security, fire alarm, and HVAC
• Adhere to all quality and safety standards
• Install cable pathway systems (cable trays, cable racks, J-hooks or D-rings, and conduits)
• Install, terminate, test, label and document work as required
• Route cables into data communication closets, modular furniture and other work areas
• Build out data communication and equipment rooms
• Coordinate with Facilities and Production Teams
• Ability to Manage to a deadline and communicate status
• Must have a minimum of 1-5 years of experience in structured cabling
• Must be able climb ladders and tolerate heights reaching a minimum of 12-32 feet or higher using man-lifts
• A technical understanding of voice, data, and fiber optic systems is required
• Required experience with Category 5, Category 6, Multimode, and Singlemode fiber cables
• Additional experience with power limited tray cable, standard and solid conductor low voltage cables is a plus
• Ability to interpret schematics, blueprints, and manuals
• Familiarity with cabling equipment and hand tools
• Strong problem solving, communication, and critical thinking skills
• Installs and maintains PC, mobile phone, desk phone, printer, and other hardware and software
• Establish, maintain and evangelize technical standards and guidelines to local IT support throughout the company
• Effectively works with employees at all organization levels and computer literacy for IT technical support requirements
• Maintains a working knowledge of networking, user and file security, phones, servers, backups, group policies, login scripts, software distribution technology, remote connectivity, remote client support, etc
• Work with vendors in providing service support for installations, repairs, etc
• First-level support for core business systems across all CSA facilities
• Support external customers/suppliers as well as internal employees in managing user security access and use of Intranet/Extranet applications and websites
• Ensure privacy of highly confidential information or documents while performing IT services support
• May, on occasion, be required to perform duties other than those specified in this description
• Bachelor’s Degree in an IT business related discipline and/or 2 years of experience in a related position
• Must be able to perform new PC setups, per established guidelines and industry standards, as well as troubleshoot and fix PC hardware/software problems
• Must be available for after-hours support as necessary in supporting critical business systems
• Knowledge base of personal computers and computer networking concepts
• Prior experience with Microsoft Office Suite in a professional setting
• General knowledge base of computer operating systems, including Windows PC OS, Microsoft Server OS and IBM iSeries
• General knowledge base of major software systems, including SAP, JDE One World, BPCS, Vanguard, and Hyperion
• Willingness and ability to travel, as necessary
• Provide technical support and maintain classroom/conference room audio/visual systems and media hardware systems, perform repairs/updates/upgrades as needed
• Provide technical support to students, faculty, and staff with their computing needs, printing, copying, faxing, resolve service requests submitted via Altiris system, and document results
• Recruit and train student workers in classroom media and support technology, collaborate with IT staff at NYIT, NYITCOM at Old Westbury, and A-State University
• Bachelor’s degree required in Computer Science, Management Information Systems, or closely related field
• Computer hardware & software, classroom audio/video technologies, video conferencing, computer networks, Apple devices and apps
• Project Management, A+, ITIL, Microsoft, Apple
• Excellent interpersonal, organizational, oral and written communication skills is required
• Computer networks, servers, virtual environments, Microsoft and Apple hardware and software
• Experience in audio/visual wiring, set-ups, Extron/Crestron programming, and other programs/platform communications
• Manages the hardware life cycle. Procures, configures and installs new desktop computers, laptops, peripherals and mobile devices as required for new and existing users. Supports and repairs existing devices. Receives, tracks and disposes of out-of-service hardware in accordance with established policy and procedure
• Provides support to VOIP and POTS based phone systems
• Maintains clear documentation and status of reported problems within IT project/problem tracking systems and within associated vendor tracking systems
• Installs and configures desktop/laptop computer software using standard procedures
• Develops and recommends procedural changes to improve departmental and organizational efficiency
• Works with and coordinates vendors to troubleshoot and resolve issues
• Tracks inbound and outbound hardware inventory. Maintains inventory of equipment available for re-use as required
• Establishes project timelines, communicates status, oversees user testing, and writes training materials as required
• Oversees small and intermediate sized projects
• Guides end users through troubleshooting procedures; develops troubleshooting scripts for the help desk
• Researches, evaluates and provides recommendations to management on software and hardware being considered for use by Compassus
• Writes, reviews and collaborates on documents written by others that describes installation and operating procedures
• Trains end users or technical support staff in a classroom environment and using Webinar and remote control software in use and support of hardware, software and telephony platforms
• Performs testing of upgrades and enhancements
• Maintains strict privacy standards when handling sensitive company data accessed during operational duties
• May involve infrequent travel in conjunction with satellite office support requirements
• Participates in the Help Desk on-call rotation
• Minimum of 2 years experience in technical support with strong technical troubleshooting and problem diagnosis skills
• A degree or diploma in Computer Science or a related field is a plus
• Industry Certifications preferred, such as ITIL, Network+, A+, Security+, Microsoft Technology Associate (MTP), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), VMware Certified Associate (VCA), and/or Cisco Certified Entry Networking Technician (CCENT)
• In depth knowledge of Desktop Operating System deployment, configuration, and administration
• Working knowledge of Windows Server technologies (Exchange, Terminal Server, Active Directory, etc.)
• In depth knowledge of Microsoft Office applications and configuration
• Working experience with network configuration and troubleshooting including but not limited to DHCP, LAN, WAN, DNS, IP routing
• IP and POTS Telephony administration, configuration and troubleshooting experience (ShoreTel, VCE, Nortel/Avaya)
• Experience supporting and troubleshooting enterprise software/hardware including Audio Visual, projection and CCTV systems
• Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs
• Show strong performance and development in all planned objectives
• Provide general local on-site and hands-on IT support at our facilities in Ames, also assisting in the resolution of IT infrastructure incidents
• High School Diploma plus 3-5 years of hands-on experience, in similar role (Associates Degree or Bachelor’s Degree preferred – will consider 2 to 4-year degree in lieu of hands-on experience
• Performs a combination of the following technical IT support activities with minimal supervision
• Exceed customer expectations when fulfilling tickets
• Ensure that recycling of expired equipment is not exceeding designated storage area
• Understands and executes defined IT process and standards, including change/incident management, software installation, configuring, etc
• Support Apple Mobile Devices
• May be required to lift/move technical equipment
• Valid Driver/Operator License is required
• Excellent Customer Service experience
• Travel Requirements: 15% between buildings
• The incumbent performs these essential duties and responsibilities
• Monitor data center facilities, networks, systems and telephony infrastructure
• Install compute, storage, and network infrastructure into cages and racks in data centers and co-location facilities
• Coordinate with remote technicians
• Upgrade software/firmware on production hardware during maintenance windows, some afterhours work required
• Conduct conference calls
• Follow documented procedures
• Respond to support requests via email, tickets, chat, phone, etc
• Periodically and rhythmically inspect graphs and charts in real-time
• Participate in rotation of afterhours on-call responsibilities
• Other tasks as assigned, both on-site and in other locations
• Some packing and shipping; breaking down of boxes
• Provide modified afternoon shift desktop and CMS/ERP support in a fast-paced three shift manufacturing environment
• Evaluate, prioritize and respond to staff requests for technical assistance
• Provide technical support to ensure timely resolution of problems
• Assist the System Administrator to maintain all means and measures to ensure integrity, reliability and security of information systems (WAN/LAN)
• Maintain network printers and troubleshoot printing equipment
• Install and implement desktop hardware and software
• Diagnose damaged equipment and repair in-house when appropriate
• Maintain a positive working relationship with all users seeking out ways to improve their productivity by meeting their technology needs
• Demonstrate the ability to use the Internet as a resource for research and troubleshooting
• Demonstrate the ability to learn multiple and custom applications quickly and apply that knowledge
• Degree in related field of study
• Knowledge of Hardware, Networking and Network Operating Systems
• Strong knowledge of desktop Windows 7, 10 and Microsoft Office applications. Familiarity with Microsoft Windows server environments is helpful
• Thorough knowledge of English (both verbal and written)
• 5+ years experience in supporting desktop, LAN and ERP
• Experience with AS400
• Experience with LAN support
• ERP (EpiCore CMS) systems experience an asset
• Demonstrates clear and respectful communication skills in all situations
• Ability to analyze and resolve problems quickly, as well as work independently
• Identifies and adjusts priorities, ensuring that work flow is conducted efficiently. Aptitude for systems support and development
• Ability to work flexible hours as required including shift work
• Recommendations for improvements and enhancements to existing systems
• Technical on site project lead for installations and upgrades of property systems and hardware
• Management of warranties, replacements and upgrades of all hardware and infrastructure
• Plan and budget all aspects of IT environment
• Maintain IT audit compliance
• Technical project manager partnering with site departments to develop criterion for software system implementation, upgrades and enhancements
• Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required
• Must be able to work flexible days/hours – some on-call duty is required
• Minimum of 3 years of professional experience in a similar role, ideally in a manufacturing environment
• Knowledge of MS Office 10 or higher, Lotus Notes, Junos Pulse, iPhone/iPad
• A highly motivated and dedicated team player though also capable of working independently
• Possessing a high sense of responsibility and service orientation, you will be responsive to business needs while ensuring alignment with divisional and corporate standards
• Ideally an understanding of web based solutions that support a manufacturing environment
• Excellent, appropriate and fluent communication skills in German and English
• Naturally flexible, professional and personable and able to take ownership through to resolution" with an interest in supporting continuous process improvement
• Valid German Driving Licence will be required
• Installation and maintenance of PC hardware, software, and printers
• Resolve IT incidents and complete IT requests as assigned
• Utilize a ticketing system to document work on incidents and requests
• Assist in resolution of IT infrastructure incidents as directed by system specialist or engineer
• Identify errors and use root cause analysis to deliver high quality solutions to IT incidents
• Provide IT consultation services to business users by identifying user requirements and delivering solutions that meet business needs while maintaining Danfoss standards
• Use IT systems for change control and project management
• Create high quality documentation of systems, processes, and error resolutions
• Perform off hours support as needed to maintain production performance
• Expect to travel (1-3 times a year) to other Danfoss locations for support, training, etc
• Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security
• Communication systems (PBX, Video Conferencing systems, messaging systems))
• Support of non-standard systems related to specific business applications or production lines
• Associates Degree in Computer Science or related field plus 5 years of experience in an IT client or manufacturing support role OR
• Bachelor’s Degree in Computer Science or related field plus 3 years of experience in an IT client or manufacturing support role
• Customer Focus: Develop and maintain strong relationships with the customer and user
• Provide incident & problem resolution, root cause analysis and technical support for the systems
• Ensure equipment is built, tested and delivered within the SLAs
• Monitor system performance to support availability management, capacity planning, backup and disaster recovery planning
• Maintain security of the network by ensuring backups, anti virus, firewall rules and crypto management tasks are current
• Administration duties of a Crypto custodian ensuring the correct policies and procedures are followed
• Plan and coordinates system changes
• Actively participate in continual service improvement initiatives
• Some travel within the UK is expected, and occasionally overseas travel may be necessary
• Evaluates, acts and communicates providing technical support to end users for PC, hardware, server or mainframe applications, as required
• Performs root cause analysis and assists in developing methodology for typical client technology problems by identifying problems, researching, isolating issues and taking necessary action to resolve problems
• Proactively, is available to handle issues that the first and second tier of help desk support is unable to resolve
• Assists in the maintenance and tracking of document configuration standards for all hardware, operating systems and application software utilized by the company. By accomplishing this, ensures excellent communication with IT resources, internal/external customers, consultants and support resources
• Monitors/initiates orders, ships and receives equipment, monitoring warranties, schedules maintenance, and performs other service related items while ensuring documentation is updated at all times
• Provide professional and appropriate verbal and written information to users ensuring issues are completed in a timely manner
• Manages the tracking as well as performs post-resolution follow-ups to help requests
• Prioritizes the assignments at hand even in less structured situations
• Effectively handles multiple projects or tasks at the same time and completes them within a set time frame
• Understands personal strengths and development needs; initiates self-development actions; seeks and shares job-relevant learning, developmental experiences and feedback to enhance performance; encourages others to take personal responsibility for continual learning and skill growth; shares knowledge with team
• Fosters cross-functional and cross business teamwork; builds and promotes morale; works efficiently and effectively on teams to meet customers’ needs; meets all team commitments; consistent and intense commitment and willing to go above and beyond as necessary but also willing to do low profile, non-challenging work to get the project completed
• Builds strong working relationships with other IT Technicians to ensure seamless service, and builds strong working relationships with internal service groups to provide the highest quality service to end users
• Regularly communicate with supervisor work progress, concerns and questions
• 3+ years of experience in a help desk, service desk or desktop support environment; experience in installation and configuration of Windows networking; basic knowledge of LAN/WAN and related experience in Ethernet, TCP/IP, etc
• Expert in Windows Server 2003/2008 in an enterprise domain environment, intermediate TCP/IP support knowledge, configuration in Windows clients, troubleshooting as well as networking and telecom skills a plus
• Experience supporting Office 2010, Active Directory, Intel-based desktop/laptop hardware, MS Windows operating systems on workstations, laptops, mobile devices, VPN, Network Devices, LAN connectivity, etc
• Demonstrates strong logical thinking, problem solving skills; comes to a good solution quickly and accurately
• Ability to effectively multi-task in a high-activity, high performance atmosphere
• Strong organizational, time management and the ability to build rapport and elicit problem details from customers
• Displays strong report writing, business correspondence and suggests policy/procedures in a clear and concise manner
• Experience working in a team-oriented, collaborative environment with strong customer orientation as well as possess ability to work independently and remain calm during periods of high stress and challenging situations.
• Must be self-motivated and willing to set realistic aggressive goals and timelines with a willingness to do whatever it takes for client satisfaction
• Availability for on-call support of on-site and remove users at any time, if necessary
• Fluent in English, oral and written
• Ability to adjust schedule and travel to meet business needs
• Responds to telephone calls. Remedy tickets and emails for technical support
• Records all problems reported and resolutions within the Remedy tracking system
• Deploys new desktops, laptops, printers, phones, and other hardware
• Evaluates PC software
• Install/Update PC software and hardware (i.e. McAfee virus scanning software)
• Images existing machines for redeployment
• Troubleshoots all user-end type problems
• When needed, consults with Level II IT Technicians
• Is part of the Help Desk Team and may be required to answer incoming telephone calls to the DHIFS Help Desk
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
• Undergraduate degree in Computer Science, Mathematics or Business. Experience may be substituted on a year for year basis. A+ certification a plus
• Two or more years of PC hardware and software experience
• Must be knowledgeable of Windows 2000
• Must be PC and LAN literate, detail oriented with good analytical and organizational skills

Branch IT Technician Resume Examples & Samples

• Conduct on-site repairs for internal customers in a Windows and MAC environment
• System imaging and deployment, refresh and upgrade projects
• Basic networking support, i.e., Cat-5 cabling, router and switches
• Leverages advanced skills to resolve moderately complex technical issues
• Participates in problem resolution, data entry, data tracking and issue follow-up
• Produces solutions that fulfill requirements within budget and schedule constraints
• Serves as point of escalation for IT Technicians and escalates issues to senior members of the team
• Works with project stakeholders to gather, document and maintain project requirements, scope, project schedules and implementation plans
• Analyzes, interprets and reports system status and problem issues
• Evaluates, analyzes, and addresses the technical and organizational impacts of new service deployments and changes to existing infrastructure services
• Responds to, resolves and minimizes adverse impacts to the business caused by errors in the IT
• Participates in the development of end user training materials
• Provides after-hours support as required and/or on call as required
• Travel to Ministry sites
• Other Duties as requested or required
• Healthcare experience
• Coordinates the configuration and installation of all hardware/ software for all departments. This activity includes vendor interface for the delivery of equipment
• Make on the spot decisions as to the location of equipment
• Coordinates the training of field-level key personnel in the use of all equipment and problem determination procedures associated with the equipment
• Coordinates the installation of all "in-field" computing equipment
• Coordinates the installation or de-installation of all equipment in existing remote sites per requests from field operations
• Onsite and remote installation and configuration of all IT hardware and perform on-site preventive maintenance, according to established company guidelines and standard operating procedures
• Maintain appropriate equipment inventory
• Coordinate IT repairs with approved third party vendors
• Utilize current ticket system to document work efforts and ensure timely resolution of all issues
• Follow appropriate policy and procedure to configure the desktop environment for all field equipment
• Troubleshoot mobile devices and IOS devices
• Detect and remediate viruses and malware on IT hardware
• 1 – 2 years’ related experience including networking & IT support
• CompTIA A+ Certification preferred
• Adhere to company policies for Infection Control
• Install/maintain third-party software packages as required
• Responsible for diagnosing and responding to customer service and technical support issues in-person, telephonic and e-mail discussions with customers
• Conduct problem identification, troubleshooting, research, isolation, resolution, documentation and follow-up to the customer’s satisfaction
• Assists engineers in the building, deploying and maintaining of customer systems nationally
• Performs some after-hours emergency technical support via telephone and computer systems
• Experience with SQL Server database is a plus
• Experience with Firewall/Router configuration of Sonicwall equipment is a plus
• Installation of Windows Server 2008R2/2012, Windows 7/10 in domain environments
• Installation and configuration of SQL Server 2008 or 2012 or 2014
• Hardware and software problem resolution across all client services
• Telephony: mobile and fixed
• Video Conferencing
• New software installation
• Equipment performance issue
• Support business applications to ensure compliance with corporate standards
• Maintain/Update Business Unit hardware inventory to comply with asset management standards
• Handle incoming IT Service Requests to ensure computer user inquiries are addressed in a timely manner
• Support the use of printers, fax machines, copiers and multi-function machines to maintain operational readiness
• Build out new laptop and desktop systems to comply with asset rotation and retention policy
• Install appropriate business applications in compliance with corporate standards
• Physical setup and deployment of computer systems, monitors, printers and other peripherals to ensure seamless operation of business function
• Train and orient users on use of hardware and software to maintain an educated and efficient workforce
• Utilizes an automated Service Request Tracking System to maintain assigned tasks and priorities. #LI-ML1
• Minimum 0 to 1 year relevant experience in network and/or PC support environment
• Learns to use professional concepts. Applies company policies and procedures to resolve routine issues
• Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Normally receives detailed instructions on most work
• Working knowledge of the Microsoft Office Suite
• Working knowledge of Microsoft Outlook
• Good Organizational skills
• Excellent Customer service and interpersonal skills
• Ability to abide by Granite’s Code of Conduct on a daily basis
• Commitment to conduct Branch IT operations in a manner consistent with Corporate IT policies, procedures and standards
• Practical knowledge of standard business practices
• Ability to work both collaboratively as a team player and independently as required
• Demonstrate a high degree of patience with an ability to work with all levels of management and staff
• Ability to learn new technologies and systems quickly
• Demonstrate strong time management skills and consistent follow through
• Travel to plants, satellite offices and job sites may be required occasionally with some extended daily and weekend hours
• Resolving level one and two end-user problems
• Creating and supporting user accounts & maintenance
• Supporting Central Tech groups in their endeavors
• Receive, record, resolve and follow up on end-user problems or system malfunctions with desktop and portable computers and peripheral equipment and application software
• Maintain records of problem reports, resolution and follow-up in the IT helpdesk software application
• Must be a minimum of 21 years of ag
• Bachelor's degree (B.A. /B.S.) in computer technology or related field from four-year college or university; one to two years related experience or training; or equivalent combination of education and experience, preferred
• Must be highly proficient in all Microsoft applications (Excel, Access, Word)
• Three years of work related experience in desktop computer support in a large network environment
• Relevant technical certifications or documented vendor training is preferred
• Additional demonstrable knowledge or experience in other IT related areas is preferred, such as IBM iSeries/AS400 operations; Microsoft SQL Server; Cisco LAN/WAN administration; and converged voice/data networks (VOIP)
• Strong customer service and interpersonal skills are required
• Must be a highly motivated self-starter who is eager to contribute to overall departmental and company success
• Must be willing to share night-and-weekend on-call duty as part of the IT department team
• Ability to define problems collects data, establish facts, and draw valid conclusions
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations
• Employee could be exposed to an environment containing unrestricted second hand tobacco smoke
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
• Maintain the process and implementation of the IT system for maximum efficiency and effectiveness
• Define future requirements and coordinate with the Maintenance Manager for installing system improvements on the basis of technological developments
• Maintains system with provision for continuity of operations during any disaster recovery if other emergency situations
• Maintain, implement and commission software on PLC and PC based automation systems with particular focus on Advanced Process Technologies and Automation Systems networks
• Provide engineering skills to support the development of processes, networks and network management systems
• Provide technical computing skills to assist the implementation of intranet strategies
• Maintain an up to date personal engineering knowledge of advances and trends in technologies
• Willingness to be on call and to work long hours if necessary in case of serious network malfunction
• Good understanding of existing network programs and capabilities
• Ability to work side-by-side with maintenance
• Display a willingness to learn
• Computer Science Degree preferred but not required
• Drug testing / background must be cleared
• Attains exposure and knowledge of Sirius’ Service Desk, IT Operations & Infrastructure, Application Development, and Application Administration and Support areas
• As directed, assists with tasks in the above areas
• Develops and demonstrates traits consistent with business-focused IT Services that is customer-driven
• Performs other duties and projects as needed to support the team

Junior Shipboard IT Technician Resume Examples & Samples

• Perform diagnostics on local and shipboard Active Directory Replication
• Conduct server maintenance, backup and restore as required
• Perform documented troubleshooting and disaster recovery of all servers
• Maintain domain accounts for local and remote users
• Perform remote diagnostics on shipboard servers
• Provide assistance to shipboard personnel in response to trouble calls assigned by the MSC Global helpdesk
• Support MSC Integrated Ship Network System (ISNS) Common PC Operating System Environment (COMPOSE) equipped ships in the importing and exporting of comma separated value (CSV) files, e.g. SimpleSync

Entry IT Technician Resume Examples & Samples

• Working knowledge within IT
• Education in IT related field , passion for new technology
• Desire to work with cutting edge technology and hardware

IT Technician OVO Resume Examples & Samples

• Support all tour employees with incidents, requests and IT requirements
• Act as technical reference with regard to all Cirque computer systems
• College-level diploma in IT or a related field
• Minimum five years’ relevant experience, preferably in a touring environment
• Excellent proficiency using Microsoft Windows XP and 7, Microsoft Office 2007 and 2010, and Symantec Antivirus
• Knowledge of a server environment and management of its components (routers, access points, switches, VLAN, VPN, DHCP and DNS)
• Flexibility, self-reliance and good team spirit
• Ability to quickly adapt to unexpected situations, variable schedules and tight deadlines
• Fluency in English, spoken and written, essential; fluency in French an asset
• Availability to tour full time and work in foreign countries
• 2+ years practical experience in hardware/software technical support position
• Networking and communication understanding
• Microsoft Windows operating systems (Win7, Win10) software installation, configuration and troubleshooting
• Apple MACOS systems
• Autonomous, organized, teamwork spirit
• Good English (spoken and written)
• Provides support to all retail locations and departments to include technical computer related problems, networking and peripheral communication issues reported by store managers and/or district managers. This includes fuel dispensers, computer hardware, EPOS hardware, networking hardware as well as the operating systems and back office PDI/RMS software. Requires working directly with store and Retail Accounting personnel in all levels. Travel required on an as needed basis. Monitoring store network connectivity and addressing outages. Will be subject to on-call scheduled and unscheduled events
• Assists in projects, work, to include new locations by installing hardware and software on all equipment needed to create a complete store. Assist in software upgrades to EPOS equipment and back office PC's at over 260 retail locations. Travel required on an as needed basis
• Performs other related duties as assigned or requested. Must have strong organizational skills in order to maintain equipment inventory, rotate stock and track mileage
• Must be able to learn and complete certification on all Gilbarco EPOS equipment and peripheral equipment as needed
• Will need to be able to quickly and effectively trouble shoot and correct all revenue generating issues in order to minimize impact to retail locations in a 24/7 environment
• Minimum one week after hours on-call and one weekend a month on-call required
• Good understanding of desktops, pc and laptop
• Good analytical skills and ability to solve technical problems across different platforms
• Team player and excellent interpersonal skills
• Ability to demonstrate effective communication skills, both written and verbal, to all levels within the organisation
• ‘A’ level or equivalent in a related field e.g. Information Technology
• Ideally certified industry courses e.g. MCP, MCSA or similar
• Ideally experience in remote deployment technologies (SCCM, LANDesk etc)
• Ideally experience in Supporting users in a Citrix environment
• Experience of supporting Microsoft Office, Outlook or Lotus Notes
• Full UK driving License
• Resolve computer related problems reported by Retail SBU including hardware, software, and as well as the operating system
• Make decisions on personnel actions hiring, terminations and promotions, etc. Assign personnel to project and direct their activities. Reviews and evaluates work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and method
• Support all Retail I/S equipment from simple repair to complex solutions using individual talents/or those of various vendors. Work on all moderately complex systems and software
• Provide input to policy level directions regarding standards for Retail PC hardware and software products and applications. Study and project Retail IS PC and POS resources and allocations needed
• Monitor and maintain appropriate inventory levels of hardware to support service calls and projects
• Perform tasks, trouble shoots and repairs computer systems, peripheral equipment and POS systems located at sites in Arizona, New Mexico, Colorado, California, and Minessota
• Assist in managing, troubleshooting and repairing credit card network issues software and hardware
• Travel required to upgrade software and/or hardware on an as needed basis
• Ensure all Retail IS Technicians are properly trained on all Retail applications and hardware

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How to make a professional IT technician resume?

[ Click here to directly go to the complete IT Technician resume sample ]

But when it comes to writing a job-winning resume, your IT skills may not be enough to pull you through the hiring process.

You need more than just your IT skills to stand out as the most suitable applicant for the IT Technician job. You need to replicate your off-paper IT skills on paper too. Only then will you be considered a serious contender for your target job.

Our IT Technician sample resume attached below is to help you see how a professionally curated resume should look like:

• Cisco Certified Network Associate (CCNA) | Cisco | Mar '18
• CompTIA A+ Certified | CompTIA | Mar '17
• Instituted the installation and configuration of hardware & software components to ensure usability and functionality
• Maintained hardware performance, network connectivity , and ensured electrical safety standards are met
• Upgraded the entire system to enable compatible software on 200+ computers & repaired/ replaced damaged hardware
• Troubleshot hardware & software issues , performed system upgrades to improve overall performance by 17 %
• Installed & upgraded anti-virus software to ensure 100% security at the user level
• Performed tests & evaluations on new software & hardware and conducted daily backup operations
• Provided technical support & assistance to 300+ users for being the first point of contact for error reporting
• Diagnosed hardware/software issues , documented their findings and aided in formulating a strategy to fix it
• Assisted 50+ employees to troubleshoot hardware/software issues and conducted daily network backup operations
• Helped the IT team of 25 with installation, configuration and ongoing usability of system hardware & software
• Corroborated functionality of hardware & software components & offered operations & systems support to IT personnel
• GPA: 4.5/5.0
• Languages : English, French and Spanish

We have curated this IT Technicial Resume Guide to help you achieve this.

Take a look at the brief overview of our 2022 IT Tech resume Blog:

• Create your resume using a reverse-chronological format. It can help you highlight the trajectory of your career effectively.
• Highlight both your functional skills and technical IT technician skills using a separate sections in your resume.
• Give an insight into your career highlights & achievements using a perfect IT technician resume objective or summary.

In addition to this, we have included IT technician resume examples, IT technician resume samples, and a complete IT technician resume template to help you learn the art of resume-writing most effectively.

To get in-depth knowledge on how to write a resume for IT technician, keep reading.

In this guide, you will also learn:

• What to avoid and list in an IT lead technician resume that can make you stand out.
• How to highlight your IT technician skills in your IT field technician resume.
• How to optimize suitable keywords for computer technician resume.
• How to give an overview of your resume through an IT technician resume summary.
• How to create an entry level IT technician resume with no work experience.

For every resume related services, Hiration's Online Resume Builder is here to provide you with professional assistance.

It is a huge library of it tech resume examples and design templates that will make your job application easier.

Learn how to write the perfect resume for IT technician by following the below-given steps:

• Pick the right IT Technician Resume Format
• Include Distinct Sections to Organize your IT Tech Resume
• Start by Framing your IT Technician Resume Header

Draft a Flawless IT Technician Professional Experience Section

Provide the details of your education in the it technician resume, highlight your it technician resume skills.

• Write the perfect IT Technician Resume summary

Use Hiration’s Services to create the perfect IT Technician Resume

Who is a it technician.

[ Back to Table of Content ]

IT Technicians are technical professionals who are responsible for maintaining computer systems and network systems in an organization.

The rsponsibilities of IT Technicians includes:

• Assembling PC hardware
• Installing softwares
• Check & repair computer hardwares
• Oversee the local network and virtual systems
• Installing antivirus softwares and ensuring secuirty and privecy
• Maintaining computer hardware spare parts
• Aiding the company employees in resolving computer problems.

According to the US Bureau of Labor Statictics, the IT technician or computer support specialist jobs will see a 8% growth in jobs from 2019-2029.

And, you need to have the best IT Technician resume to apply for the best IT technician job.

IT Technician Salary

• BLS : $55,510 per year
• Indeed.com : $74,322 per year
• Salary.com : $53,982 per year

Pick the Right IT Technician Resume Format

A resume is more than a document.

It can be considered as a tool that can be used as a source of marketing yourself as a professional who is willing to contribute towards the higher goals of a company or an organization.

So the bottom line is that a resume is a medium through which you can communicate the background of your work, professional skills, and the details of your educational qualification.

Hence you need to highlight all your details in the most suitable resume format described below:

Reverse-Chronological: The best format to curate your resume is the reverse-chronological resume format. It highlights your most recent and relevant job profile upfront and makes it easier for the recruiters to recognize your potential. It is the best resume format to communicate the highlights of your career trajectory.

Functional : This format is most suitable for job-hoppers, freshers, and people looking for a change in the field of their professional work. But avoid using this resume format if you do not belong to any of these categories.

Combination : Use this format if you have 15-20 years of work experience to highlight. It can help you highlight your experience in different fields of work without affecting the relevance of your career trajectory.

If you are in a dilemma, Hiration can help you pick the most suitable resume format.

Or you can simply get your existing resume reviewed by our resume experts to make it recruiter friendly.

Include Distinct Sections to Organize your IT Techn Resume

A resume is broken down into different sections to highlight all the distinct aspects of your professional details.

The right resume sections can help you curate the perfect it field technician resume.

Here is a list of all the traditional sections that should be included in your IT field technician resume:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience

The following sections are optional and you can include them in your professional IT field technician resume whenever deemed necessary:

• Certifications (if any)
• Additional Information (if any)
• Awards & Recognitions (if any)

To curate the most suitable sections in a resume, go through Hiration's 2022 Guide .

You can also visit Hiration’s Online Resume Builder to create a shortlist worthy IT lead technician resume.

Start by Framing Your IT Technician Resume Header

If you want to be noticed by the recruiters or potential employees, label your resume the right way.

Write your name at the topmost part of your IT field technician resume using the largest font size of 16-20 font size .

It can make it easier for the recruiters to keep track of your resume because your name gives your resume a unique identity and keep you apart from any other average resume.

Hiration’s 2022 Guide To Writing The Perfect Resume Header has all the details for curating the perfect resume header.

Here is our IT technician resume sample displaying an ideal resume header:

IT Technician Resume: Personal Information

There is no point in giving out your IT support technician resume for job-applications if you do not provide your contact details.

It is so because without your contact details the recruiters will have no means to communicate with you for any likely shortlist. And you may miss the chance of landing your dream job.

To avoid such issues always provide your personal information.

A professional resume's personal information section should contain the following details:

• Contact Number: Mention your functional contact number via which the recruiters can contact you.
• Email Address : Give out your official email that does not have any fancy name. An official email address should have your real name to keep it professional.
• Current Location: Mention your current location in the right way. For instance, if you are applying for a job abroad, just mention your state and country. But if you are looking for a job within your country, mention your current city and state of residence.

Additionally, you can also provide the links to your:

• LinkedIn profile link.
• Link to an online portfolio.

To learn more on how to curate your personal information section in a resume, read Hiration's 2022 Guide: Contact Details .

The IT technician resume sample given below is provided to help you how an ideal personal information section is curated in an IT technician entry level resume:

Our Online Resume Builder can assist you in putting together an impeccable resume for IT support technician.

IT Technician Resume: Profile Title

Every job profile has a specific set of roles and responsibilities that needs to be executed in a specific way.

So it requires someone qualified to shoulder the responsibilities that come along with it.

"With great power comes great responsibilities." And it applies to your job profile as well.

Always mention the accurate profile title that identifies you according to the level of professional status that you hold.

Use the second largest text in your resume ( 14-16 font size ) to frame your profile title.

Your profile title should ideally look like the IT technician resume sample given below:

Our AI-powered Resume Review Service is built to review your resume within minutes of uploading it on our tool!

The professional experience section communicates the following details to the recruiters:

• Your past and/or current employers.
• The duration of each employment.
• Your job profile in each organization.
• Your day-to-day roles & responsibilities.

Since it takes up most of the space in your professional IT technician resume you need to make the most out of it by curating it in the best way.

The three elements that can enhance your professional experience section is discussed below:

STAR Format

• Frame Points

Bucketing & Bolding

To write action-oriented statements that best describes your professional duties, achievements, and contributions use the STAR format:

STAR format describes the following points:

• Situation: The s ituation, backdrop, or context of your contributions.
• Task: The actual t ask that was assigned for you to perform.
• Action: The strategy you put into a ction to execute the task assigned to you.
• Result: The r esult of your action as an achievement figure.

Framing Points

Simply writing down your professional experience is a waste of your time and the recruiters may find it unnecessary to go through your resume for IT support technician.

If you want to be recognized as the most eligible applicant for the targeted job profile you need to stand out as one.

Look at the two it tech resume examples given below to understand the impact that framed points can have on your resume.

IT Technician Resume Example 1

" As an IT Technician in the previous organization, I was assigned the task to upgrade the systems and in the process, I successfully enhanced the overall performance by 15%. I was also responsible for installing and upgrading anti-virus to ensure 100% security for all the users. Effectively conducted tests and evaluations for new software/hardware as required and also maintained backup operations. Efficiently provided technical assistance to 200+ users as the first point of contact for error reporting."

IT Technician Resume Example 2

Performed upgrades for the systems to enhance overall performance by 15% Installed & upgraded anti-virus to ensure 100% security for the users Conducted tests & evaluations for new software/hardware and maintained backup operations Provided technical assistance to 200+ users as the first point of contact for error reporting

Framing Points: Analysis

The two IT technician resume examples provided above highlights the following points:

• It is overwhelming for the recruiters to go through a lengthy paragraph and read about your work experience. The main highlights of your work are not easy to recognize and hence it may fail to communicate your potential to the recruiters.
• On the other hand, using bullet points to frame your work experience is easy to read and makes your statements on point. It is easier to read and understand which makes it effective in making the recruiters recognize your potential.

In conclusion, you should always use bullet points and frame one-liner points to effectively communicate your professional work experience to the recruiters.

Now let us discuss how you can enhance your framed points by applying bucketing and bolding in your work experience statements.

Look at the two IT technician resume examples give below to understand how it can be achieved.

Instituted the configuration of hardware & software components to ensure the functionality Ensured the network connectivity and maintained electrical safety standards Upgraded the entire system to enable compatible software on 200+ computers & repaired/replaced damaged hardware Improved overall performance by 15% by upgrading system and troubleshooting hardware & software issues Installed the latest anti-virus software and ensured 100% security for the user

Hardware/Software Installation Instituted the configuration of hardware & software components to ensure the functionality Ensured the network connectivity and maintained electrical safety standards Upgraded the entire system to enable compatible software on 200+ computers & repaired/replaced damaged hardware Troubleshooting & System Upgrade Improved overall performance by 15% by upgrading system and troubleshooting hardware & software issues Installed the latest anti-virus software and ensured 100% security for the user

Bucketing & Bolding: Analysis

Both the IT technician resume examples are describing your work but both examples are highlighting them in different ways.

The IT technician resume examples given above are describing your work in the following ways:

• The framed points are clear to read but it is not enough to get on the radar of the recruiters. The framed one-liner is no doubt easy to read but it may not be enough if you want to communicate your professional work in the most effective way.
• Your framed points are enhanced once you create unique buckets and list all the familiar points under the relevant heading. And bolding makes it more prominent for the recruiters to recognize the highlights of your career.

Hence, applying bucketing and bolding makes your professional experience statements easy to read and comprehend.

Get more details on how to frame your professional experience section by going through Hiration's 2022 Guide on how to compose the work experience in your resume .

IT Technician Resume Sample for Professional Experience

Here is a sample of IT technician resume showcasing how an ideal professional experience section can be framed:

IT Technician Resume Keywords

The ATS (Applicant Tracking System) is used by almost every recruiter to filter through hundreds and thousands of resumes. It can pick those resume that has suitable keywords.

Therefore, you need to keyword optimize your IT technician resume to rank high on the ATS.

Pick all the relevant and suitable keywords used by the recruiters in the job listing and highlight them in your resume.

Do not clutter your resume with unnecessary keywords as it is will only waste precious space in your IT support technician resume.

Once you get through the ATS, your resume can get closer to being shortlisted by the recruiters.

Provide the details of your academic qualifications in your resume to boost the chances of being shortlisted by the recruiters.

It makes the recruiters recognize you as an educated applicant and validates your knowledge of the required course of study relevant to the targeted job profile.

In addition, it can also provide you with benefits for career promotion and help you achieve your end goals.

The following details should be provided in an ideal education section of your entry level IT technician resume with no work experience:

• Name of the school/university you have attended.
• Name of the courses you have pursued.
• The location of your school/university.
• Enrollment and graduation dates in the month & year format.

An exhaustive guide is available on Hiration's 2022 Guide on how to list education on your resume .

Refer to the sample of it technician resume presenting the ideal education section in your resume:

IT Technician Resume: Certifications

Provide the details of your certifications to enhance your resume.

A certified professional has an advantage in being recognized by the recruiters as a suitable applicant.

Provide the following details in your certifications section:

• Certification course name.
• Name of the institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in the month & year format.

Learn more about certification in a resume by going through Hiration's 2022 Guide on listing certifications on a resume .

Refer to our IT technician resume sample given below to understand how an ideal certifications section for your resume can be framed:

Create an impeccable resume from our Online Resume Builder and raise your chances of being shortlisted by recruiters.

An IT Technician is required to possess a distinct set of both functional skills and technical skills.

Now, you need to remember that the most effective way to create a IT technician skills resume is by creating a separate section for both types of skills.

Doing so makes it easier for the recruiters to recognize you as the right applicant who is suitable for the targeted job profile.

You can also optimize suitable keywords for IT technician skills resume and rank high on the ATS.

Read Hiration's 2022 Guide on how to add skills to an IT technician entry level resume and learn more about the perfect skills section.

Our sample of IT technician resume is provided below to help you frame your IT technician skills effectively:

Conclude your IT Technician Resume with a suitable Summary/Objective

IT Technician Resume Summary

The last step to complete your perfect IT tech resume is by composing a IT technician resume summary.

If you have more than 3 years of professional work experience, you need to compose a resume summary to give an overview of your resume.

A resume summary gives the recruiters an insight into your resume and makes them recognize your potential even before going through your entire resume.

Pick the highlights of your career and add them to your IT support technician resume summary. You can also add some skills along with your achievements and contribution to an organization.

Try to maintain a limit of 3-5 lines to compose an effective IT technician resume summary.

Resume Summary Guide has all the guides to help you create a suitable IT Technician resume summary.

An ideal resume summary should look like the IT technician resume sample provided below:

Meanwhile, you can go to Hiration's Online Resume Builder and get professional assistance to build a resume that can help you land your dream job.

Our state-of-art resume builder is here to assist you in creating the perfect resume that can take you a step closer to your dream job.

Visit our Online Resume Builder and explore all the best offers we have for you.

Resume Review Service

Upload your existing resume on our tool and get it reviewed by experts and professionals.

Your resume will be scanned in compliance with the parameters listed below:

• Content Relevance
• Recruiter Friendliness
• Design Compatibility
• Compliance with industry norms
• Scope of Conversion
• Performance Assessment
• ATS Compliance
• Global Compatibility
• Resume Formatting (font, margins, the order of sections, etc.)

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Here is a list of the resources that come with our Online Resume Builder :

• 100+ pre-filled resume templates
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• 1-click design change
• A sharable link
• Option to save unlimited resumes

Our Online Resume Builder has all the required features and more to elevate the quality of your resume.

Key Takeaways

• The best resume format can enhance the effectiveness of your resume so make sure that you frame your resume using the most suitable resume format.
• Do not write "CV" or "Resume" to label your resume and provide only the personal details that are required.
• Describe your work experience in one-liner points and list them under suitable buckets to make it easy for recruiters to read and comprehend.
• Optimize keywords for computer technician resume to rank high on the ATS.
• Mention your educational qualification and certifications to add value to your resume.
• Create separate section for your technical and key skills on an IT technician entry level resume.
• Compose a suitable resume summary to give an recap of your IT support technician resume.

We have come to the end of our blog but it is time for you to start framing your resume.

Make use of all the IT Technician resume examples and IT Technician resume samples that we have listed in this blog to help you in writing the perfect computer IT technician resume.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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9 Information Technology (IT) Resume Examples for 2024

Best for senior and mid-level candidates

There’s plenty of room in our elegant resume template to add your professional experience while impressing recruiters with a sleek design.

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Like this template? Customize this resume and make it your own with the help of our Al-powered suggestions, accent colors, and modern fonts.

• IT Resumes by Experience
• IT Resumes by Role

Few businesses or organizations can do without an IT guru these days. As an IT professional, you could be providing support for a large company or a small start-up. 

No matter your preference, the opportunities are limitless, and whether you’re just starting or looking to move to the next level, you may feel overwhelmed with all the job choices and the best way to  build your resume and generate a cover letter .

We’ve researched countless IT resumes and asked what employers are looking for in 2024 to come up with  nine IT resume samples for you to use as a guide when  crafting your own resume . Plus, we have some tips to help you tailor your resume to the position you’re looking to land!

or download as PDF

Why this resume works

• Numbers (aka metrics) are the easiest way to quantify your abilities and show employers you made a significant contribution to your workplace.
• So although it’s a challenge, try to keep your  resume’s skills section  brief. We’d recommend listing only six to eight skills with most of them from the  job description .
• Of course, don’t falsify any information. You don’t need to have  every  skill from the job description, so don’t feel you have to lie just to get the job 

Professional IT Resume

• Think about past projects and roles that underscore your abilities, and quantify those actions with metrics.
• You might spend a little more time on your resume upfront, but trust us, you’ll thank yourself—and us later!
• Choosing a professional but creative style like one of our  free Google Docs resume templates  or  Word interactive resume samples  can set you apart from the competition; though we suggest avoiding cutesy fonts, too much color, and disorganized sections, you can instead try:
• Rearranging sections of your resume 
• Adding color to section headings, and 
• Increasing/decreasing margins and spacing to fill one page

Entry-Level IT Resume

• Your objective is an opportunity to tell employers a number of things in a few sentences:
• Explain how your previous experience (whether a relevant internship or even volunteering) has provided you with the background to adapt to the position at hand.
• Showcase your abilities and what you can offer—reiterate that you have the skills ( found in the job description) the employer is specifically seeking.
• Emphasize that your qualities, characteristics, and skills are aligned with the company’s overall mission. 
• Most importantly, though, expound on your responsibilities in each work experience bullet point, and highlight your indirect and direct impact in your previous positions, even if you don’t think they’re relevant. 

Experienced IT Project Manager Resume

• Most IT positions will require a bachelor’s, and project management definitely requires it! 
• Some employers prefer you have your PMP certificate, and others will require it. There are lots of other certs out there, too, so be sure you’re certified, or at least taking steps to complete certification in the areas your dream job requires.  
• We suggest weaving your skills throughout your work experience using bullet points for a powerful, easy-to-read snapshot of your impact. 
• Another winning tip is to pepper your bullet points with active verbs and plenty of metrics that demo your very best work while connecting your resume story together. 

IT Technician Resume

• While percentages have their place, don’t limit yourself to these alone; otherwise, your narration becomes too monotonous. Instead, spruce up things by weaving in other metrics. Notice how Jackson talks about saving issue resolution time by 11 hours, reducing password-related requests by 126, and so on.

IT Analyst Resume

• Perhaps you helped cut data management costs at one company or conjured up a substantial dollar amount of savings in IT equipment at a different company. Either case, it shows your capacity to save money on IT, which could positively impact the hiring organization’s bottom line.
• Bullet points like these also make great stories you can expound on in your IT cover letter .

Technical Support Specialist Resume

• For instance, highlight your software competencies, problem-solving skills, and customer-centric services in your technical support specialist resume .

IT Specialist Resume

• Your IT specialist resume should underline your troubleshooting, system infrastructure, and performance optimization skills.

IT Director Resume

• List your work history in reverse-chronological order (your most recent work experience at the top of your resume).
• Demonstrate increased responsibility, supervisory roles, and impressive metrics as you move from your oldest to your most recent position. 
• Start each bullet point with an active, power verb like “directed” or “upgraded” rather than vague verbs like “assisted” or “helped.” Not only will this method reduce unnecessary words, but most importantly, it demonstrates your initiative, which is exactly what IT hiring personnel want to see. 

Related resume guides

• Product Manager
• Software Engineer

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Entry-Level IT Support Specialist Resume Examples: Proven To Get You Hired In 2024

Entry-Level IT Support Specialist Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., entry-level it support specialist resume sample.

As the name suggests, this professional is relatively new in the industry. You will most likely be coming in as an intern or junior professional and will assist or answer to a more senior member of the department. You may be assigned the easier or more mundane tasks, to begin with, as you prove your abilities. You will be required to have a strong I.T. educational background, and any extra I.T.-related certification would be very beneficial as well. Here is an impressive entry-level I.T. support specialist resume to draw from.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your entry-level it support specialist resume in 2024,    enhance your resume by pursuing certification..

Because you may have limited experience to impress recruiters with, impress them instead with your qualifications. Go the extra mile by not only having an I.T.-related degree but also pursuing I.T.-related certification. It shows recruiters your dedication to the profession and puts you above your competition.

   Quantify the value addition of your work.

If you are lucky enough to have experience already, you will want to show recruiters your value addition to your previous employers. An easy way to do this is to use numbers and metrics to show recruiters how many people you supported or how your work positively affected efficiency or the bottom line.

IT Helpdesk Analyst Resume Sample

It technician resume sample, it support analyst resume sample.

• Entry-Level IT Support Specialist Resume Tips

As a hiring manager who has recruited for IT Support Specialist roles at companies like Google, Microsoft, and Apple, I've reviewed hundreds of resumes. The best resumes that caught my attention and led to interviews had a few things in common. In this article, I'll share some of those tips that can help you create a strong resume for an entry-level IT Support Specialist position.

   Highlight your technical skills

As an entry-level IT Support Specialist, it's important to showcase your technical skills on your resume. This includes your knowledge of:

• Operating systems like Windows, macOS, and Linux
• Hardware components like motherboards, RAM, and hard drives
• Networking concepts like TCP/IP, DNS, and DHCP
• Troubleshooting techniques and tools

Don't just list these skills; provide specific examples of how you've used them. For instance:

• Resolved 50+ hardware and software issues per week, including troubleshooting blue screen errors, replacing faulty RAM, and configuring network settings
• Set up and maintained 20 Windows 10 workstations, ensuring 99% uptime

   Emphasize your customer service experience

IT Support is not just about technical skills; it's also about providing excellent customer service. Highlight any customer-facing roles you've had, even if they weren't in IT. For example:

• Worked as a retail sales associate, assisting 50+ customers daily and receiving 95% positive feedback on customer surveys
• Volunteered at a local library, helping patrons troubleshoot basic computer and printer issues

Avoid simply listing 'customer service' as a skill without providing context:

• Customer service skills
• Good with customers

   Include relevant projects and certifications

As an entry-level candidate, you may not have much professional IT experience. However, you can still showcase your skills and passion for the field by including relevant projects and certifications on your resume. For example:

• Built a gaming PC with custom water cooling, demonstrating knowledge of computer hardware and assembly
• Completed the CompTIA A+ certification, covering hardware, networking, troubleshooting, and more

Don't include projects or certifications that aren't relevant to IT support, such as:

• Designed a website for a friend's business
• Certified in graphic design

   Tailor your resume to the job description

Every company has different needs and priorities for their IT Support Specialists. Tailor your resume to the specific job you're applying for by:

• Using keywords from the job description, such as specific technologies or skills mentioned
• Highlighting experiences and projects that are most relevant to the role
• Customizing your resume summary or objective statement to the company and position

For instance, if a job description emphasizes experience with cloud technologies, you could include a project like:

• Migrated 500GB of data from on-premises servers to AWS, reducing costs by 30% and improving data accessibility

   Use metrics to quantify your impact

Whenever possible, use numbers and metrics to quantify your achievements and impact. This helps hiring managers understand the scale and significance of your contributions. For example:

• Resolved an average of 30 support tickets per day, with a 95% customer satisfaction rating
• Implemented a new ticketing system that reduced average resolution time by 25%
• Created a knowledge base with 50+ articles, reducing support requests by 20%

Avoid vague or unquantified statements like:

• Resolved many support tickets daily
• Improved customer satisfaction
• Created a knowledge base

   Highlight your problem-solving skills

As an IT Support Specialist, your primary role is to solve problems for users. Emphasize your problem-solving skills by including specific examples of how you've troubleshot and resolved issues. For instance:

Investigated and resolved a complex network connectivity issue affecting 50+ users by identifying a faulty switch and implementing a workaround, restoring connectivity within 2 hours

Avoid generic statements that don't demonstrate your problem-solving process:

Solved problems for users

By highlighting your technical skills, customer service experience, relevant projects, and problem-solving abilities, you can create a compelling resume that stands out to hiring managers and increases your chances of landing an entry-level IT Support Specialist role.

Skills For Entry-Level IT Support Specialist Resumes

Here are examples of popular skills from Entry-Level IT Support Specialist job descriptions that you can include on your resume.

• Service Desk
• Information Technology
• Computer Hardware
• Web Development
• IT Hardware Support

Technical Support

Skills word cloud for entry-level it support specialist resumes.

This word cloud highlights the important keywords that appear on Entry-Level IT Support Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, cloud engineer.

• Technical Support Resume Guide
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Resume Guide: Detailed Insights From Recruiters

• IT Specialist Resume Guide & Examples for 2022

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•  Get a resume score compared to other Entry-Level IT Support Specialist resumes in your industry.

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•  Find the Entry-Level IT Support Specialist skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

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Entry-Level IT Support Specialist Resumes

• Template #1: Entry-Level IT Support Specialist
• Template #2: Entry-Level IT Support Specialist
• Template #3: IT Helpdesk Analyst
• Template #4: IT Technician
• Template #5: IT Support Analyst
• Skills for Entry-Level IT Support Specialist Resumes
• Free Entry-Level IT Support Specialist Resume Review
• Similar IT Specialist Resume Templates
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• Entry-Level IT Support Specialist Interview Guide
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School of Advanced Studies, University of Tyumen

In September 2017, the University of Tyumen launched a new teaching and research unit, the School of Advanced Studies (SAS). The strategic goal of SAS is to contribute to the global debate on the most important problems in the area of social sciences and humanities, life sciences and IT, and to provide a unique, high-quality education for the best prepared, most talented, and most highly motivated students from Russia and abroad.

To this end, PhD holders from top world universities will be recruited to fill 45 faculty appointments by 2020. At present, SAS employs 20 faculty from 8 countries that comprise 3 multidisciplinary research teams which create the School’s distinct academic profile.

The educational program of SAS offers students the opportunity to undertake interdisciplinary study across the social sciences and humanities, extending to their intersection with information technology and the biological sciences, and offering wide latitude and personal choice regarding the individual’s educational path. The baccalaureate program is bilingual (Russian and English). The classroom format is predominantly interactive small-group sessions, with students able to choose their major after the second year. An interdisciplinary required course of study is modeled on the core curricula of leading universities, while one-third of the course load consists of electives selected by students from dozens of unique courses developed by the SAS faculty.

The School of Advanced Studies is a portal to the wider world, both from the point of view of student and faculty mobility, and from that of intellectual engagement in the most pressing global debates. We invite you to join these debates.

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Contact Information

[email protected]

Contact Email

+7 (922) 268-03-63

Contact Phone

ul. 8 Marta 2k1

Tyumen, RU

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