desktop skills on resume

How to List Computer Skills on a Resume [Full List & Examples]

Nowadays, computer skills are more important than ever. 

With the increasing use of technology in the workplace, there are practically no jobs that don’t require at least some degree of computer literacy, be it typing fast, knowing how to use Google Docs, or knowing how to code. 

In a nutshell, in today’s job market strong computer skills can increase your productivity, improve your employability, and help you advance in your career more easily.  

But do you know which computer skills are exactly the right ones to include in your resume and what can you do to make them stand out?

Well, this is exactly what this article is here to show you! Read on to learn:

• 14 Computer Skills for Your Resume

3 Steps to Add Computer Skills to Your Resume

23+ courses to improve your computer skills.

Let’s dive in. 

14 Computer Skills For Your Resume

Computer skills are a set of transferable skills that refer to the ability to use computers and all related technology. They consist of hardware skills and software skills .  

Knowing your way around hardware starts from simple things like turning machines on and off to more complicated stuff like connecting them with networks and changing parts. Software skills, on the other hand, involve knowing how to use computer programs and applications. 

Although there are several levels to computer skills, they are typically divided into: 

• Basic computer skills. Such as using word processing software, creating spreadsheets, using printers and other work-related equipment, or looking up information online.
• Advanced computer skills. This includes using complex Excel formulas, coding, managing a database, etc.

Now that we covered the basics, here is a detailed breakdown of the most in-demand computer skills that you can add to your resume in 2022:

#1. MS Office

Microsoft Office is Microsoft’s most popular “family of client software and services.” 

As such, there are over 1.2 billion users of MS Office products and more than 60 million businesses have subscriptions to Office 365, which includes: 

#2. Google Drive 

Google Drive is a popular file-storage service that has grown exponentially in the past ten years. Specifically, 40,220 companies worldwide are using Google Drive , most often in the US and in the Information Technology and Services industries. 

On top of being a file storage service, Google Drive allows its users to synchronize and share their files across multiple devices. Google Drive encompasses: 

• Google Docs
• Google Sheets
• Google Slides
• Google Forms

#3. Collaboration and Communication Software

Companies and businesses use collaboration tools to communicate effectively online. 

Some communication tools are essential for every company (e.g. e-mailing, Skype, etc.), while others come particularly handy for remote companies that need more dedicated software to manage teams in different locations.

Here are some popular communication and collaboration tools you can add to your resume:

• Microsoft Teams
• Google Hangouts
• Lifesize Video Conferencing

#4. Social Media

With companies using social media to increase their online presence and market their products/services more and more, social media skills have become important for workers in many industries. 

Specifically, as of June 2022, about 88% of marketers will hire at least one more team member in a social media role in the next two years. This alone makes social media skills essential computer skills to have on your resume. 

Some of the most popular platforms to master are: 

If you’re going to add social media skills to your resume, don’t just mention the platforms you know how to use.

Instead, talk exactly about what you know how to do with these platforms. E.g. running Facebook Ads, managing the company's Instagram profile, etc.

#5. Presentation Software

When it comes to computer skills, knowing how to use presentation software can help you organize and present information effectively and efficiently. As such, they come in particularly handy for “crowd-facing” positions, such as professor, spokesperson, motivational speaker, project manager , etc. 

Some popular presentation software includes: 

• OpenOffice Impress

#6. Graphic Design Skills

Graphic design skills are not only for dedicated graphic design roles - they’re useful for jobs in marketing, advertising, social media management, and others.

The most common graphic design tools and software include: 

• Adobe Suite (Photoshop, Illustrator, InDesign, etc.)
• Gravit Designer

#7. Hardware Skills

As we already mentioned, hardware skills refer to being able to physically operate a computer and other related devices. 

There are numerous hardware skills out there (depending on your field), but some of the most common ones are:

• Network configuration and security
• System Administration
• Technical support and troubleshooting
• Cloud management
• Hardware Development, Analysis, and Testing
• Software installation
• Tech support

#8. Enterprise systems

Enterprise systems are software that provide solutions to an integrated business organization. 

Such systems integrate all the tools an organization is using into one, making everything easier to manage.

The three main types of enterprise systems that businesses use are: 

• Customer Relationship Management, with functionalities like analytics, contact center automation, marketing communication, and workflow automation.
• Enterprise Resource Planning, with functionalities such as accounting, human resources, inventory and order management, etc.
• Supply Chain Management, with functionalities such as procurement, product lifecycle management, and logistics, to mention a few.

#9. Spreadsheets

Spreadsheets are apps used for inputting and organizing data into tables, quick numbers calculations, and even complex data analysis. 

While some employers may require a very basic knowledge of such apps, more technical positions (i.e. accounting , retail management, bookkeeping , etc.) will likely require that you are well-versed in more advanced features. 

Some common spreadsheet apps used by companies in 2024 include: 

• Apple Numbers
• Zoho Sheets
• Libre Office

#10. Operation Systems

Operating Systems (OS) refers to the software that each computer uses to work.

Different operating systems manage software differently and sometimes work only with specific hardware. For example, Apple devices run on iOS or macOS, Microsoft devices run on Windows, Google devices run on Android, and Linux is used for various hardware devices. 

Mentioning you have OS skills in your resume means knowing how to use one (or more) of the following operating systems:

• Ubuntu Linux

Make sure to mention the exact operating system you know how to use on your resume, instead of writing something generic like “OS knowledge.” 

#11. Accounting Software

If you’re going for a position in finance or business, then accounting software knowledge is essential. 

Even if you’re applying for a job in a small-scale business, knowing how to use accounting software can surely give you an edge over your competition, considering they’re quite integral for a company’s success. 

Specifically, knowing how to use accounting software involves managing accounts, payments, expenses, cash flow, and other financial data. Some of the most popular accounting tools today are

• Oracle NetSuite

#12. Writing Skills  

As you’ve probably understood already, computer writing skills are about a lot more than knowing how to use MS Word or Google Docs. 

On the contrary, they entail a variety of skills that are related to writing, including how to use content management systems, how to write content that’s optimized for search engines, and even how fast you can type. 

These are some specific skills related to computers and writing: 

• Search Engine Optimization
• Technical Writing

#13. Database Management

A database management system (DBMS) is a computerized data-keeping system. In a nutshell, database management skills involve knowing how to use different data-keeping software, including creating, maintaining, and controlling access to the database. 

Some jobs where database management skills are essential are developer roles, data analysts , business or financial data analysts , data scientists , and the sorts. 

The most popular database management systems include: 

• Microsoft Access
• Apache Cassandra
• Oracle Database

#14. Coding Skills

Coding or programming skills are knowing how to use different programming languages to command an application/computer/software about what actions it must perform and how. 

It goes without saying that computer programmers, software engineers , and application developers need coding skills to land a job in their field. 

Coding skills, however, can also come in handy for other roles as well. For example, businesspeople and marketers can also take advantage of coding knowledge to communicate better with technical staff.

Some of the most popular coding skills in 2024 are:

Are you looking for computer skills that match YOUR specific position? Head over to our guide on resume examples & guides for over 80 professions. 

Your computer skills may fail to help you land a job if you don’t know how to add them to your resume in a compelling way.

And yes, there IS a right and wrong way to do this.

Below, we’ll walk you through the entire process of how to add your computer skills to your resume, step by step.

Before you read further, though, pick one of our resume templates and fill it in as you go!

#1. List Your Computer Skills Under Hard Skills

The first and most obvious place to list your computer skills is under your Skills section. 

This part is pretty straightforward - done right, your skills section should be divided into 

“ Soft Skills ” and “ Hard Skills ” and look something like this:

Keep in mind, though, that you shouldn’t include too many skills here.

Chances, you don’t need ALL the computer skills for the job you’re applying for. Not to mention, if you included too many, you’d be cluttering up your resume.

Here’s what you can do to make your skills section as relevant as possible: 

• Check the job description. The job description will show you exactly which computer skills are essential for the job - all you have to do is go through it attentively. For marketing managers, for example, it may require skills like SEO, Google analytics, and email marketing. 
• Identify your own skills. Single out the skills that you possess and are also relevant to the role. 
• Add them under your Skills section. Add technical computer skills under your resume’s hard skills or skills section if you’re not separating hard/soft skills. 

#2. Sprinkle Your Computer Skills In Your Resume Summary

Secondly, you should add your computer skills to your resume summary . 

The resume summary is a two or three-sentence paragraph that aims to describe your strong points as a candidate. It typically includes: 

• Your professional title and years of experience 
• One or two of your top skills
• Your most noteworthy accomplishments  

If you do it right, the resume summary will get the hiring manager to go through your resume and professional experience in more detail. 

Here is an example of an attention-grabbing resume summary:

So, for positions where computer skills are absolutely essential, it’s definitely helpful to mention your computer skills in the resume summary section. For example:

• Hard-working office assistant with 8 years of experience performing various administrative tasks to support an office's daily operations. Proven track record of maintaining records, generating reports, and multitasking in a fast-paced environment. Well-versed in Microsoft Office Suite, MS Office 365, and Google Drive. 

#3. Prove Your Computer Skills In Your Work Experience Section

Last but not least, you should also include your computer skills in the work experience section . 

Basically, this is where you can prove that you’ve got all the computer skills needed for the job.

Mentioning the computer skills in your skills section is one thing - giving examples of how you’ve used these skills in an office environment in the work experience section is something else entirely.

Here’s how you can list your computer skills in your work experience section the right way:

• Tailor your experience to the job description. When applying for jobs, you should always customize your work experience section to the company’s needs. Read the job ad and extract the most important skills they’re looking for. Then, in your work experience section, make sure to include experiences that prove that you DO possess such skills.
• Prioritize your achievements. When possible, aim to use achievements to describe your past experience instead of responsibilities. The hiring manager knows what your responsibilities were; they want to know how you excelled at the job and made an impact.
• Make your achievements quantifiable. As for how you should list your achievements, you should aim to make them as quantifiable as possible. Think about which one sounds better: “increased team productivity by 15% by using Trello and Google calendar to ease communication, synchronize tasks, and share materials” or “improved team productivity?”

And here’s an example that highlights and proves the candidate’s computer skills:

IT Specialist

02/2015 - 06/2019

• Ensured over 200 computers worked effectively by monitoring, configuring, and maintaining their hardware and software systems.
• Implemented innovative network configurations that improved networking capabilities by 17%. 
• Evaluated IT systems to ensure efficiency and data security, successfully avoiding any data breaches and leaks in four years. 
• Contributed to the successful delivery of large-scale projects, including all computer system upgrades and CRM system migration, within the right time frame.

Do you have some personal projects or certificates that can make your computer skills practically indisputable? Make sure to include them in dedicated sections titled Professional Certificates or Independent Projects. 

15 Ways to Describe Basic Computer Skills

Not sure how to best describe YOUR computer skills?

Worry not, we’re here to help!

Below, we’re going to give you 15 examples of computer skills listed effectively on a resume:

For collaboration and communication software: 

• Increased project team’s productivity by 16% by using Trello to organize materials, automate tasks, and ease communication. 
• Managed to never miss a deadline in two years by using Microsoft Teams to integrate team members, content, and tools in one place. 
• Created mail merges between MS Outlook and Word that reached over 30k customers/monthly.

For MS Office: 

• Used MS Word’s commenting feature to collaborate on deliverables with 15 team members and successfully managed to submit reports continuously before their deadlines. 
• Leveraged Excel pivot tables to categorize budget reports, which improved the company’s overall financial strategy and performance. 
• Saved approximately 4 work hours per week by using Outlook folders and tasks. This system was later adopted by the entire department. 

For Google Drive: 

• Used Google Docs to onboard new employees and keep track of existing ones’ performance and work hours, effectively improving team management and collaboration. 
• Saved trainees’ time looking for answers to customer questions by using Google Sheets to automate the company’s FAQ. 
• Raised company revenue by around 13% by using Google Sheets’ Tornado Charts for sensitivity analysis.

For Enterprise Systems: 

• Automated workflow using Zoho to increase productivity by 18%. 
• Improved business revenue by 24% by using Oracle ERP to automate back-office processes and daily business activities. 
• Leveraged SourceHUB to centralize the company’s data and streamline logistics processes, to improve communication and save time.

For Graphic Design 

• Used After Effects to make motion graphic animations for video productions with a client approval rate of over 90%. 
• Improved clients’ social media presence by rebranding their logo and website using InDesign. 
• Developed graphics and layouts for product illustrations and logos using Illustrator and After Effects, which increased user engagement by 8%.

Looking to further develop your computer skills?

Great idea!

Unlike soft skills, you don’t need years of work in an office to develop - all you need is the right training course!

Below, we compiled a list of the most useful computer skills courses we could find:

• Accounting software. You can become a certified QuickBooks user with this course or learn Xero accounting software with this one. Alternatively, you can follow a QuickBooks online essential training course .
• Communication tools. Microsoft offers free Outlook training for different Operating Systems to help you learn the ins and outs of emailing, while this course can help you master Asana. 
• Database management. Microsoft also offers free training for its own database management system, Access . If you go online, you should be able to find alternative courses for other systems. 
• Enterprise systems. Coursera offers a number of classes from top universities on enterprise systems . 
• Google Drive. This online training course on Google Drive can help you become a master of everything Google-related. 
• Graphic design. LinkedIn Learning offers a number of training courses in InDesign, Photoshop, and Illustrator - all you have to do is pick the one you want to learn and input it at the search bar at the top of the page. 
• Microsoft Office. As we already mentioned, MS Office is super popular, which means that there are plenty of useful tutorials out there, to begin with. If you don’t want to pay for a course, you can look up tutorials on YouTube on top of checking out Microsoft’s own training materials, and then receive official certification . 
• Presentation software. Master PowerPoint, one of the most beneficial presentation software, through this PowerPoint for Windows training. 
• Social media. Out of the many free social media courses out there, we’ve singled out this Social Media Management course and the fundamentals of digital marketing course by Google.
• Spreadsheets. Both Coursera and Udemy have several online courses to choose from that can help you become a pro in Excel or any spreadsheet program your company uses.

Computer Skills on a Resume Examples

Want to see what computer skills on a resume look like?

Well, look no further!

Below, we’ve listed five resume examples with a computer skills section:

#1. Office Assistant Resume Example

#2. Customer Service Representative Resume Example

#3. Computer Scientist Resume Example

#4.  AI Engineer Resume Example

#5. IT Resume Example

FAQs on Computer Skills 

Do you still have some questions about computer skills? We’ll answer them in the FAQ section:

#1. Why are computer skills important?

Computer skills are important because they can significantly improve your employability. 

In 2022, over 70% of US jobs require middle-to-high-level digital skills , making computer skills an essential asset for advancing your career.

Computer skills can help you stay productive at work, get more tasks done, manage a team better, as well as grow your career.

#2. What are the levels of computer skills proficiency?

Just like any other skill, computer literacy skills can be categorized into basic (which are foundational computer literacy skills), intermediate (computer literacy beyond the foundational level), and proficient (advanced computer skills).

#3. What are the most in-demand computer skills?

The most in-demand computer skills vary based on the industry . While the majority of industries require some basic computer skills (e.g. writing and editing documents, sending and receiving emails, using the Internet, or creating presentations), different industries require their employees to be well-versed in industry-specific software. 

If you’re a project manager, for example, then knowledge of team management skills is going to be essential. Software like Asana, Slack, Zapier, etc.

Generally speaking , though, the most in-demand computer skills include MS Office, Google Workspace, Adobe Creative Suite, and programming languages (e.g. Java, Python, C++).

#4. How do I describe my level of computer proficiency?

There are several ways you can describe your computer proficiency on your resume. One is to use descriptive words (e.g. beginner, intermediate, or advanced) next to each computer skill. 

Alternatively, you can show your proficiency in different computer skills through progress bars or star ratings (where one to two stars stand for beginner level, three stars for intermediate, and four to five stars for advanced or proficient).

Last but not least, you can list your certifications in a dedicated resume section to prove that you know how to use a particular software or program.

#5. Are computer skills hard skills?

Yes, computer skills are hard skills. That’s because they are objective, quantifiable skills that can be learned through training, online courses, education, work experience, etc. 

Key Takeaways

That’s about everything you need to know about computer skills for your resume! 

Before you start putting everything you learned into practice, let’s go over the main points we covered in this guide:

• Computer skills are a set of transferable skills that refer to the ability to use computers and all related technology. They consist of hardware skills and software skills.  
• Computer skills are commonly categorized into basic computer skills and advanced computer skills. 
• Some common computer skills in today’s job market include database management, enterprise systems, graphic design, coding and programming, presentation software, social media skills, MS Office, and hardware skills. 
• The best places to add computer skills to your resume are your skills section, your resume summary, and your work experience section. 
• To make your work experience section pop, make sure to focus on your achievements and make them as quantifiable as possible. 
• You can show your level of computer literacy on your resume by using descriptive words, progress bars, a star rating, or by listing your certifications for different software.

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157 Computer Skills For Your Resume (+ How to List Them)

3 key takeaways

• Highlighting the right computer skills on your resume boosts job prospects by aligning with industry demands.
• Essential computer skills range from email management to advanced programming.
• You can build a free resume with AI using the Match Score inside Teal.

If you work in tech or a corporate office, computer skills are synonymous with skills. That's because almost every required office job skill is done on a digital device.

Whether you're applying for a job in tech, finance, healthcare, or education, showcasing your computer skills effectively on your resume can set you apart from other candidates.

This guide will help you understand essential computer skills, how to identify relevant computer skills, and how to list computer skills on your resume.

If you want to put the right skills on your resume, match your content to any job with Teal's Resume Builder for free.

What are computer skills?

Basic computer skills are the foundational skills required to perform everyday tasks using a computer. These skills are essential for almost any modern job as they enable you to handle routine digital tasks efficiently.

Software skills vs computer skills

Software skills refer to the ability to use specific software applications effectively. These skills are often focused on particular programs and their functionalities, such as Microsoft Office Suite, Adobe Creative Suite, or programming environments like Python and Java.

In contrast, computer skills encompass a broader range of abilities that include not only software skills but also hardware skills, basic troubleshooting, operating systems, and more general knowledge of how computers and related technologies work.

While software skills are a subset of computer skills, the latter also includes understanding the overall functionality of computer systems, basic coding, network management, and cybersecurity principles.

Basic computer skills for a resume

If you want an office job, basic computer skills are a non-negotiable. Start with free communication tools like email and web calendars as these apply to every office job. By combining scheduling skills with fast typing you set a solid foundation to build on when searching for executive assistant and office manager roles.

Office and administrative skills

• Microsoft Office Suite : Proficiency in Word, Excel, PowerPoint, and Outlook.
• Google Workspace : Knowledge of Google Docs, Sheets, Slides, and Gmail.
• Scheduling tools : Using tools like Google Calendar and Microsoft Outlook for managing schedules and appointments.

Communication tools

• Email platforms : Familiarity with platforms like Microsoft Outlook, Gmail, and Apple Mail.
• Video conferencing : Proficiency in Zoom, Microsoft Teams, Google Meet, and Skype.
• Collaboration tools : Using Slack, Trello, Asana, and other team collaboration tools.

Internet skills

• Search engines : Conducting effective searches using Google, Bing, and other search engines.
• Online security : Understanding basic online security principles to protect personal information.
• Social media : Managing personal or professional social media profiles on platforms like Facebook, Twitter, and LinkedIn.

File management skills

• Operating systems : Navigating Windows, macOS, and Linux.
• File organization : Creating and managing folders and files effectively.
• Backup procedures : Performing basic data backups using external drives or cloud storage.

Basic software skills

• Productivity software : Using tools like Microsoft Word, Excel, and PowerPoint.
• Web browsers : Navigating and using browsers like Chrome, Firefox, and Safari.
• PDF tools : Creating and editing PDFs with software like Adobe Acrobat

Intermediate computer skills for resume

Once you master Word and Google Docs, adding spreadsheets, graphic design software, and project management applications can significantly enhance your efficiency and productivity in office roles.

Data management and analysis

• Spreadsheets : Advanced skills in Excel and Google Sheets, including formulas, pivot tables, and data visualization.
• Database management : Experience with SQL, Microsoft Access, and other database management systems.
• Data analysis tools : Proficiency in using software like Tableau, R, and Python for data analysis.

Creative and design skills

• Graphic design software : Proficiency in Adobe Photoshop, Illustrator, and InDesign.
• Video editing : Using tools like Adobe Premiere Pro, Final Cut Pro, and iMovie.
• Web design : Knowledge of HTML, CSS, and web design platforms like WordPress and Wix.

Project management tools

• Software proficiency : Using project management tools like Trello, Asana, and Microsoft Project.
• Resource management : Managing resources and timelines using project management software like Asana, or Jira.
• Collaboration : Coordinating team projects and tasks using shared tools and platforms like Miro, or Google Drive.

Advanced communication tools

• Customer relationship management (CRM) : Using tools like Salesforce, HubSpot, and Zoho CRM.
• Email marketing : Proficiency in MailChimp, Constant Contact, and SendinBlue.
• Social media management : Advanced skills in managing social media campaigns with Hootsuite, Buffer, and Sprout Social.

Presentation software

• PowerPoint : Creating advanced presentations with animations and multimedia.
• Prezi : Designing interactive and dynamic presentations.
• Keynote : Using Apple’s Keynote for creating professional presentations.

Advanced computer skills for a resume

Once you master spreadsheets and project management tools, adding high-income skills like programming languages, cybersecurity, web development technologies, and advanced data analysis can open doors to in-demand positions in tech, finance, and other lucrative industries.

Programming skills

• Programming languages : Proficiency in languages such as Python, Java, C++, and JavaScript.
• Web development : Skills in HTML, CSS, JavaScript, and frameworks like React and Angular.
• Software development tools : Familiarity with Git, GitHub, and other version control systems.

IT and technical skills

• Networking : Understanding of network configurations, protocols, and security.
• Cybersecurity : Knowledge of security principles, threat analysis, and protection mechanisms.
• Technical support : Skills in troubleshooting and providing technical support for software and hardware issues.

Advanced data analysis

• Big data tools : Experience with tools like Hadoop, Apache Spark, and NoSQL databases.
• Machine learning : Implementing machine learning algorithms and models using libraries such as TensorFlow and Scikit-learn.
• Data visualization : Creating complex visualizations and dashboards using tools like Power BI and Tableau.

Advanced project management

• Agile methodologies : Implementing Agile project management techniques and tools like Jira.
• Risk management : Assessing and managing project risks using specialized software.
• Resource allocation : Advanced skills in allocating and optimizing resources in project management.

Systems administration

• Server management : Managing and maintaining servers using Linux, Windows Server, and cloud platforms.
• Virtualization : Using tools like VMware and Hyper-V for creating and managing virtual environments.
• Cloud computing : Proficiency in cloud platforms like AWS, Azure, and Google Cloud.

How to choose the best computer skills for your resume

Highlighting the most relevant computer skills can significantly increase your chances of getting noticed by employers and passing through applicant tracking systems (ATS).

Tailoring your computer skills to match the job description not only showcases your qualifications, but also demonstrates your attention to detail and your commitment to meeting the specific needs of the role.

Here’s how to do it:

1. Research the industry

Research the specific skills required in your industry, especially if you're looking to pivot. Different industries prioritize different computer skills, so understanding what is essential in your field will help you highlight the most relevant abilities on your resume. Familiarize yourself with industry standards and commonly used tools to ensure you present yourself as a well-equipped candidate.

Pro tip: Explore career paths and career roadmaps for 600+ roles.

2. Study the company

Learn about the company's preferred tools and technologies. Each organization may have its own set of preferred software and systems, and knowing these can give you an edge in the application process. The most critical company systems and software are often outlined in the job description.

Pro tip: Use LinkedIn to network with current and former employees at the company to learn about their tech stack.

3. Review the job description

Analyze job descriptions to identify the most frequently mentioned skills, or use Teal's Matching Mode to automate this process.

Teal's Matching Mode helps you find relevant keywords, including computer skills, to mention on your resume. This feature tailors your resume to match job descriptions, ensuring your skills align with what employers want. By leveraging Teal’s AI-driven insights, you can optimize your resume for the hard and soft skills required for each application, saving time and improving your chances of landing interviews and job offers.

Pro tip: Aim for a score of 60% or higher.

How to list computer skills on a resume

Effectively listing your computer skills on a resume can showcase your technical expertise and make you a more attractive candidate to potential employers.

Here’s a step-by-step guide on how to list computer skills effectively on your resume:

How to add computer skills to a Professional Summary

Incorporate computer skills in your professional summary, or short professional bio , to complement your most notable accomplishments and technical expertise. This provides a high-level view of your abilities right at the top of your resume.

For example, if you're an IT specialist, one sentence of your professional summary could look like this:

"As a proficient IT specialist with over 8 years of experience, I excel in network management,

Pro tip: To add computer skills to your professional summary using Teal's AI Resume Builder, scroll to Professional Summaries, click the drop-down button, then "Add Professional Summary." You can create one from scratch or click the "Generate With AI" button.

How to add computer skills to the Skills section

Create a dedicated resume Skills section to highlight your computer skills related to the job description. This section should list your most proficient and in-demand computer skills to catch the employer’s attention quickly.

A well-organized list draws attention to your diverse range of abilities and highlights the unique qualities you bring to the table. For example, you could group your computer skills into categories like this:

• Programming Languages : Python, Java, JavaScript
• Database Management : SQL, MongoDB, Oracle
• Project Management : Trello, Asana, Microsoft Project, Google Drive

Pro tip: To add computer skills to your "Skills" section in Teal, scroll to Skills, click the drop-down button, then "Add Skills." Here you can list your skills individually in addition to incorporating them into a summary or bullet points.

How to add computer skills to the Work Experience section

Including computer skills in your work experience bullet points can illustrate how you effectively applied these skills to achieve impact. This shows employers your practical expertise and how you’ve used your skills to benefit past employers.

For example, a computer skill in the Work Experience section of your resume might look like these:

Implemented a new cybersecurity protocol using Cisco, reducing security breaches by 30% and ensuring compliance with industry standards.

Redesigned company marketing materials using Adobe Creative Suite, resulting in a 25% increase in client engagement and a 15% boost in lead generation.

Pro tip: To add computer skills to your work experience, from the Resume Builder, scroll to Work Experience. Click the drop-down button, then "Add Work Experience" to create a new section or "Add a Bullet" to incorporate computer skills into an existing work history.

Teal’s Resume Skills Management feature can simplify the process of ordering, grouping, and managing computer skills for your resume, so you can add or remove individual or grouped skills on certain resume versions.

Computer skills for a resume examples

It's critical to tailor computer skills to each job as the same role could require different computer skills depending on the company's tech stack. Do some research to find out if the tech skills you have are transferable.

Here 's how to group and list specific computer skills for five common roles:

Example 1: Accountant

• Financial software : QuickBooks, SAP
• Spreadsheets : Advanced Excel functions and macros
• Data analysis : Using SQL for financial data analysis
• Tax software : Proficiency in TurboTax, H&R Block
• ERP systems : Experience with Oracle, Microsoft Dynamics

Example 2: Digital marketer

• SEO tools : Google Analytics, SEMrush, Adobe Analytics
• Content management systems : WordPress, HubSpot
• Social media platforms : Facebook Ads Manager, Hootsuite
• Email marketing : MailChimp, Constant Contact
• Account-based marketing: Adobe Marketo, Adobe Campaign, Adobe Audience Manager
• Graphic design tools : Canva, Adobe Spark

Example 3: Administrative assistant

• Office software : Microsoft Office Suite (Word, Excel, PowerPoint)
• Scheduling tools : Google Calendar, Microsoft Outlook
• Communication tools : Slack, Zoom
• Database management : Microsoft Access, FileMaker Pro
• Document management : Google Drive, Dropbox, Adobe Acrobat

Example 4: Software developer

• Programming languages : Python, Java, C++
• Web development : HTML, CSS, JavaScript
• Version control systems : Git, GitHub
• Frameworks : React, Angular, Django
• Database management : MySQL, MongoDB

Example 5: Project manager

• Project management software : Trello, Asana, Microsoft Project
• Communication tools : Slack, Microsoft Teams
• Documentation tools : Confluence, Notion
• Budgeting tools : Excel, QuickBooks

Using Teal’s Resume Skills Management feature, you can easily add skills to your resume, ensuring they're presented in a clear and compelling manner.

For more tips, visit this guide on hard skills for a resume .

Jobs that require computer skills

Computer skills are integral to many jobs. Here are ten popular roles where key computer skills are crucial, with varying use cases:

Data analyst : Analyzing data sets using tools like Excel, SQL, and Python.

Graphic designer : Creating visuals using software like Adobe Photoshop and Illustrator.

Digital marketer : Managing digital marketing campaigns through tools like Google Analytics and social media platforms.

Software developer : Writing and testing code in various programming languages.

Administrative assistant : Handling office software for scheduling, communication, and document management.

Customer service representative : Using CRM software to manage customer interactions.

Financial analyst : Building financial models using Excel and specialized financial and accounting software used.

Human resources specialist : Managing HR information systems and recruitment tools.

Project manager : Using project management software like Trello or Asana to track project progress.

Medical records technician : Managing patient records with EHR software.

Importance of computer skills in various industries

Computer skills are critical in many industries. Here’s how they translate into five popular sectors:

• Managing electronic health records (EHR)
• Using medical billing software
• Telemedicine platforms
• Financial modeling using spreadsheets
• Online banking systems
• Investment tracking accounting software software
• Online learning platforms
• Classroom management software
• Creating digital lesson plans
• Social media management tools
• SEO software
• Email marketing platforms
• Coding and software development
• Network management
• Cybersecurity tools

Research future job trends to understand how to adjust to the changes in your industry.

How to learn computer skills

Learning computer skills is essential for staying competitive in today's job market. Whether you're looking to enhance your existing skills or acquire new ones, there are numerous resources and strategies available to help you expand your computer knowledge for the workplace.

Here are some effective ways to learn and improve your computer skills:

Online courses and tutorials

Online courses and tutorials are a convenient way to learn computer skills at your own pace. Many platforms offer comprehensive courses on a wide range of topics, from basic computer literacy to advanced programming and data analysis.

Here are some popular platforms:

• Coursera : Offers courses from top universities and companies. Topics range from basic Microsoft Office skills to advanced data science and machine learning.
• edX : Provides access to courses from institutions like MIT and Harvard, covering a broad spectrum of computer science and IT skills.
• LinkedIn Learning : Features a vast library of courses on software skills, project management tools, and other workplace-relevant topics.
• Udemy : Offers affordable courses on specific software applications, programming languages, and other technical skills.

Certifications

Earning certifications can validate your skills and make you more attractive to potential employers. Many organizations offer certification programs for various computer skills:

• Microsoft Office Specialist (MOS) : Demonstrates proficiency in Microsoft Office applications.
• CompTIA A+ : Validates foundational IT skills, including hardware, operating systems, and troubleshooting.
• Certified Information Systems Security Professional (CISSP) : Recognizes advanced cybersecurity skills.
• Adobe Certified Expert (ACE) : Certifies expertise in Adobe Creative Suite applications.
• Google Workspace Certification : Validates proficiency in Google's productivity and collaboration tools, including Google Drive, Docs, Sheets, and Slides.
• Google Analytics Individual Qualification : Demonstrates proficiency in Google Analytics.

Pro tip: When listing certifications, also be sure to highlight your practical skills. For example, you might say: "Experienced in utilizing Google Drive for efficient document sharing, real-time collaboration, and maintaining organized digital workspaces."

Hands-on practice

Practical experience is crucial for mastering computer skills. Here are some tips for gaining hands-on experience:

• Work on personal projects : Create your own projects to apply what you've learned. For example, build a website, develop a small application, or analyze a dataset.
• Volunteer : Offer your skills to non-profits or local organizations. This can provide real-world experience and build your portfolio.
• Internships : Look for internships that offer opportunities to work with the software and technologies you're learning.

Free resources

There are many free resources available to help you learn and practice computer skills:

• Khan Academy : Offers free tutorials on various computer science topics.
• Codecademy : Provides interactive coding lessons in several programming languages.
• YouTube : Features countless tutorials on almost any computer skill you can think of, from basic tasks to advanced techniques.
• MIT OpenCourseWare : Offers free course materials from MIT's computer science and engineering courses.

Online communities

Participating in online communities can provide support, resources, and networking opportunities:

• Reddit : Subreddits like r/learnprogramming, r/dataisbeautiful, and r/sysadmin offer advice, resources, and discussions on various computer skills.
• Stack Overflow : A question-and-answer site for programmers, where you can ask for help and contribute to discussions.
• GitHub : A platform for hosting and collaborating on coding projects. It's a great place to learn from others' code and contribute to open-source projects.

Books and eBooks

Books can offer in-depth knowledge on specific topics. Consider these options:

• "Automate the Boring Stuff with Python" by Al Sweigart : Teaches practical programming skills using Python.
• "The Pragmatic Programmer" by Andrew Hunt and David Thomas : Offers valuable insights for software development and problem-solving.
• "Excel 2019 Bible" by Michael Alexander and Richard Kusleika : A comprehensive guide to mastering Excel.

By leveraging these resources and tips, you can effectively learn and improve computer skills that are valuable in the workplace. Investing in your computer skills not only enhances your current job performance but also opens up new career opportunities.

Tips for expanding your computer knowledge

• Set specific goals : Identify which skills you want to learn and set clear, achievable goals.
• Create a learning schedule : Allocate regular time for learning and practice to stay consistent and make progress.
• Stay updated : Technology evolves rapidly, so keep up with the latest trends and updates in your field.
• Apply your skills : Look for opportunities to use your new skills in your current job or seek out projects that require them.
• Seek feedback : Ask for feedback from peers, mentors, or online communities to improve your skills and understanding.

Why are computer skills important for your career?

Computer skills encompass a broad range of abilities and knowledge that enable you to use computers and related technology efficiently.

These skills can include anything from basic tasks like email management to advanced programming.

Here’s a deeper look at why they matter:

Versatility : Computer skills are applicable across various industries and roles, making them universally valuable.

Efficiency : Proficiency in computer skills can significantly increase your productivity and efficiency at work.

Marketability : Highlighting strong computer skills can make you more attractive to potential employers.

Gaining and improving computer skills can also dramatically impact your earning potential. As the demand for tech-savvy professionals continues to grow, those with advanced computer skills often command higher salaries and have access to a wider range of job opportunities.

Computer skills are essential in today's job market. By investing time in learning and mastering key computer skills, you position yourself for career advancement, ultimately enhancing your overall career trajectory. But honing skills is only half the equation, marketing your skills is just as important.

By using Teal’s Resume Skills Management feature, you can effectively manage and showcase your most relevant computer skills for every application, without the headache.

Optimize each resume to the job description using recommended keywords from Teal's Match Score

Using Teal you can quickly identify with jobs you're most qualified for and proceed accordingly. Analyze your resume against job descriptions to highlight the best matches so you don't waste any time on roles that aren't a good fit. Get your Match Score now and take the next step in your career journey.

Frequently Asked Questions

What are the basic computer skills for a resume.

Basic computer skills include email management, word processing, and internet research.

How do I describe my computer skills?

Describe your computer skills by listing them in a dedicated skills section on your resume and indicating your proficiency levels.

What are the top 10 computer skills?

Top computer skills include word processing, spreadsheets, presentations, database management, programming, data analysis, cybersecurity, AI and machine learning, automation, and virtual collaboration tools.

Do people still put computer skills down on a resume?

Yes, computer skills are still essential and should be included on your resume, especially for roles that require technical proficiency.

How can I list my software skills on my resume?

List your software skills in a dedicated Skills, Work Experience, Professional Summary sections, and be sure to tailor them to match the job description. Indicate your proficiency levels and provide context or examples where possible.

Camille Trent

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Top 12 Desktop Support Skills to Put on Your Resume

In today's rapidly evolving tech landscape, desktop support professionals are the unsung heroes keeping business operations smooth and efficient. A well-crafted resume highlighting a robust set of desktop support skills can significantly elevate your marketability, positioning you as a vital asset to potential employers in this competitive field.

Desktop Support Skills

• Windows 10/11
• Active Directory

1. Windows 10/11

Windows 10 and Windows 11 are operating systems developed by Microsoft for use on personal computers, including home and business desktops, laptops, and tablets. Windows 10, released in July 2015, focuses on unifying the Windows experience across multiple devices, whereas Windows 11, launched in October 2021, introduces a refreshed interface and enhanced performance and multitasking features. Both provide critical functionalities such as system security, application support, and user interface innovations, essential for desktop support professionals to manage, troubleshoot, and ensure smooth operation of computer systems.

Why It's Important

Windows 10/11 is crucial for Desktop Support because it is the most widely used operating system, ensuring compatibility with the vast majority of software and hardware, providing robust security features, and offering extensive support resources for troubleshooting and maintenance.

How to Improve Windows 10/11 Skills

Improving Windows 10/11 for Desktop Support involves optimizing performance, ensuring security, and enhancing usability. Here are concise strategies with inline links for further guidance:

Update and Upgrade : Regularly check for and install Windows updates. Windows 10 Update | Windows 11 Update

Optimize Startup : Disable unnecessary startup programs for faster boot times. Startup Apps

Disk Cleanup and Optimization : Use built-in tools to clean up files and optimize drives. Disk Cleanup | Optimize Drives

Security and Antivirus : Ensure Windows Defender or another antivirus program is active and up to date. Windows Security

Privacy Settings : Review and adjust privacy settings to protect user data. Privacy Settings | Windows 11 Privacy

System File Checker (SFC) : Use SFC to repair corrupted system files. SFC Scan

Power Settings : Optimize power settings for performance or energy savings. Power Plans

Task Manager : Monitor and manage running applications and system processes. Task Manager

Update Drivers : Ensure all device drivers are up to date for optimal performance. Update Drivers

User Training and Support : Provide training resources and support for users to help them navigate and utilize Windows efficiently.

Implementing these practices can significantly improve the performance and usability of Windows 10/11 for Desktop Support.

How to Display Windows 10/11 Skills on Your Resume

2. Active Directory

Active Directory (AD) is a Microsoft technology used for managing computers and other devices on a network. It allows for centralized domain management, including user and group authentication, authorization, and the enforcement of security policies. For Desktop Support, AD is crucial for managing user accounts, granting access permissions, and deploying software and updates to computers within a network.

Active Directory (AD) is crucial for Desktop Support because it centralizes user and computer management, streamlines authentication and access control, and enhances network security, thereby simplifying administrative tasks and improving operational efficiency.

How to Improve Active Directory Skills

Improving Active Directory (AD) performance and security can significantly impact your organization's IT health. Here's a concise guide for Desktop Support professionals:

Regularly Update and Patch : Ensure Active Directory and Windows Server are always up to date with the latest patches to fix vulnerabilities and performance issues. Microsoft's Update Guide.

Implement Strong Password Policies : Enforce complex passwords and regular changes to enhance security. NIST Password Guidelines .

Enable Multi-Factor Authentication (MFA) : Adding an additional layer of security helps protect against unauthorized access. AD MFA Setup Guide .

Regularly Audit and Review AD Permissions : Ensure only necessary permissions are granted and perform regular audits to detect any anomalies. AD Permissions Best Practices .

Backup Active Directory Regularly : Regular backups can help quickly restore AD in case of corruption or attack. AD Backup and Restore Guide .

Monitor AD with SIEM Tools : Use Security Information and Event Management (SIEM) tools for real-time monitoring and alerting on suspicious activities. Introduction to SIEM.

Educate Users : Training users on recognizing phishing attempts and following best security practices can reduce the risk of compromised credentials. Cybersecurity Training Tips .

By following these steps and leveraging the resources provided, Desktop Support professionals can play a crucial role in enhancing the performance and security of Active Directory.

How to Display Active Directory Skills on Your Resume

3. Office 365

Office 365, now known as Microsoft 365, is a subscription-based service offering access to various Microsoft applications like Word, Excel, PowerPoint, and Outlook, along with cloud storage (OneDrive) and collaboration tools. For Desktop Support, it involves installation, troubleshooting, and updating these applications on users' devices, ensuring seamless connectivity and productivity.

Office 365 is important for Desktop Support because it provides a unified, cloud-based suite of productivity tools that facilitates seamless collaboration, remote work, and real-time assistance, while also simplifying software installation, updates, and security management.

How to Improve Office 365 Skills

Improving Office 365 in a Desktop Support role involves enhancing performance, security, and user experience. Here are concise strategies:

Update Regularly : Ensure Office 365 and Windows are always updated for the latest features and security patches. Microsoft's Update Guide .

Optimize Performance : Use the Office 365 Support and Recovery Assistant to troubleshoot and optimize Office apps. Support and Recovery Assistant .

Educate Users : Provide training resources to users for leveraging Office 365 features effectively. Microsoft Training Center .

Implement Security Best Practices : Enable multi-factor authentication and use Secure Score to review and improve security. Office 365 Secure Score .

Manage with PowerShell : Automate repetitive tasks and manage Office 365 efficiently using PowerShell. PowerShell for Office 365.

Monitor Service Health : Regularly check Office 365 Service Health to preemptively address outages or issues. Office 365 Service Health.

By focusing on these key areas, Desktop Support can significantly enhance the Office 365 experience for users.

How to Display Office 365 Skills on Your Resume

macOS is the operating system developed by Apple Inc. for their Mac computer line, providing the software foundation for desktop and laptop devices to run applications and manage hardware components.

macOS is important for Desktop Support because it offers a stable, user-friendly environment with robust security features, ensuring efficient troubleshooting and support for users within diverse computing environments.

How to Improve MacOS Skills

Improving MacOS for Desktop Support can involve several steps aimed at enhancing performance, security, and user experience. Here's a concise guide:

Keep MacOS Updated : Regularly check for and install macOS updates to fix bugs, improve performance, and enhance security. Apple Support provides guidance on how to update your Mac.

Manage Startup Items : Reduce startup time by managing applications that automatically launch at startup. Go to System Preferences > Users & Groups > Login Items to adjust these settings.

Optimize Storage : Use the built-in Optimized Storage features to free up space. Access it by clicking Apple menu > About This Mac > Storage > Manage . Apple's guide offers detailed instructions.

Create a Standard Account for Daily Use : Using a non-admin account for daily activities can enhance security. Create a new user account in System Preferences > Users & Groups . For more, visit Apple Support .

Regular Backups with Time Machine : Ensure data integrity by setting up Time Machine for regular backups. Connect an external drive and select it as your backup disk through System Preferences > Time Machine . Learn more about setting up Time Machine.

Disk Utility for Maintenance : Use Disk Utility to repair disk permissions and check for disk errors. You can find Disk Utility in the Utilities folder within the Applications folder. This Apple Support article provides additional details.

Enable Firewall and FileVault : Enhance security by enabling the built-in firewall and FileVault for disk encryption. Access these options in System Preferences > Security & Privacy . Firewall guidance and FileVault information can be found on Apple's website.

Utilize Activity Monitor : Keep an eye on system resource usage and terminate processes that significantly impact performance. Open Activity Monitor from the Utilities folder to monitor system resources.

By following these steps, you can ensure a more secure, efficient, and reliable MacOS environment for Desktop Support.

How to Display MacOS Skills on Your Resume

Linux is a free, open-source operating system widely used for computers, servers, and embedded systems, known for its stability, security, and customization capabilities. In a desktop support context, it involves assisting users with installation, configuration, troubleshooting, and maintenance of Linux-based desktop environments.

Linux is important for Desktop Support because it offers a highly stable, secure, and customizable operating system, reducing downtime and vulnerability to malware, while also providing extensive support for a wide range of hardware and software.

How to Improve Linux Skills

Improving Linux for Desktop Support focuses on enhancing user experience, system stability, and compatibility. Here's a concise guide:

Update Regularly : Keep your system and applications up-to-date for security and performance. Use your distribution's package manager (e.g., sudo apt update && sudo apt upgrade for Debian-based systems).

Choose the Right Desktop Environment : Select a desktop environment that fits your performance and aesthetic needs. GNOME and KDE Plasma are feature-rich, while XFCE and LXDE are lightweight. GNOME | KDE Plasma | XFCE | LXDE

Install Proprietary Drivers : For better hardware compatibility and performance, especially for graphics and Wi-Fi, consider installing proprietary drivers if open-source ones aren't sufficient. NVIDIA Drivers | AMD Drivers

Use Compatibility Layers and Emulators : Tools like Wine or Proton for gaming and running Windows applications, and emulators for other platforms, improve software compatibility. WineHQ | Proton

Optimize System Resources : Use system tools and utilities to monitor and manage system resources. Consider preload to speed up application launch times, and TLP for battery life management. Preload | TLP

Customize for Productivity : Customize your desktop environment and use keyboard shortcuts to improve productivity. Each desktop environment has its own customization tools.

Enhance Security : Employ firewalls (e.g., UFW) and regularly audit your system for vulnerabilities. Keep encrypted backups. UFW | ClamAV

Seek Community Support : Join Linux forums and Q&A sites for help and to stay informed about new developments. Ask Ubuntu | Arch Linux Forums

Documentation and Learning : Familiarize yourself with the official documentation of your Linux distribution and use command-line tools efficiently. The Linux Documentation Project

Hardware Compatibility : Before installing or upgrading, check hardware compatibility lists (HCLs) for your distribution to ensure the best experience. Ubuntu HCL | Fedora HCL

Improving Linux as a desktop system is an ongoing process that benefits significantly from community engagement, continuous learning, and adapting the system to fit personal or organizational needs.

How to Display Linux Skills on Your Resume

VMware is a virtualization and cloud computing software provider that enables users to run multiple operating systems and applications on a single physical computer, enhancing resource efficiency and simplifying IT management, particularly useful for desktop support in managing and deploying virtual desktop environments.

VMware is important for Desktop Support because it allows for the creation and management of virtual machines, enabling efficient testing, deployment, and troubleshooting of multiple operating systems and applications on a single physical machine, thus reducing hardware costs and improving IT responsiveness and flexibility.

How to Improve VMware Skills

Improving VMware performance for a Desktop Support role involves optimizing both the host and guest operating systems, managing resources efficiently, and keeping VMware tools up to date. Here are concise steps with external resources:

Optimize Host System : Ensure the host system is running optimally by regularly updating drivers and operating system, and by defragmenting its hard drives. VMware Optimization Guide

Allocate Resources Wisely : Assign sufficient and not excessive memory, CPU, and storage to the VMs considering the host's capacity. Use VMware's recommendations for allocation. Resource Management Guide

Install VMware Tools : VMware Tools improves the performance and interaction between the host and guest operating system. Ensure it's installed and up to date on all VMs. VMware Tools Documentation

Enable 3D Graphics and Hardware Acceleration : If your VMs are running graphical applications, enabling hardware graphics acceleration can significantly improve performance. Configuring 3D Graphics

Clean Up VM Disk Space : Regularly clean up unnecessary files within your VMs and utilize VMware's disk cleanup tools. Virtual Disk Management

Defragment Virtual Disks : Over time, VM disk files can become fragmented. Use VMware's built-in defragmentation tool to improve disk performance. Defragmenting Virtual Disks

Network Optimization : For VMs that require significant network resources, consider using VMXNET3 over the default e1000 network adapter for better performance. Choosing a Network Adapter for Your VM

Follow these steps to ensure an efficient, responsive VMware environment suitable for a Desktop Support role.

How to Display VMware Skills on Your Resume

7. PowerShell

PowerShell is a task automation and configuration management framework from Microsoft, consisting of a command-line shell and scripting language. It helps Desktop Support professionals automate administrative tasks, manage system configurations, and troubleshoot issues on Windows environments.

PowerShell is important for Desktop Support because it enables the automation of complex system administration tasks, streamlines configuration management, and provides robust tools for troubleshooting and diagnosing system issues, enhancing efficiency and productivity.

How to Improve PowerShell Skills

Improving your PowerShell skills as a Desktop Support professional involves a combination of understanding PowerShell fundamentals, practicing scripting, and utilizing resources effectively. Here's a concise guide:

Learn the Basics : Start with the fundamentals of PowerShell. Understand cmdlets, syntax, and basic scripting. Microsoft's PowerShell documentation is a great starting point.

Practice Regularly : Apply what you learn by automating routine tasks. Try modifying existing scripts to suit your needs. Websites like GitHub host numerous PowerShell scripts for different tasks.

Use PowerShell ISE : PowerShell Integrated Scripting Environment (ISE) is a helpful tool for writing and debugging scripts. It offers syntax highlighting, tab completion, and other features to make scripting easier.

Join PowerShell Communities : Engage with PowerShell communities on Reddit or TechNet forums to get help, share knowledge, and stay updated on best practices.

Follow Blogs and Tutorials : Websites like PowerShell.org and Adam the Automator offer tutorials, best practices, and advanced scripting techniques.

Learn from PowerShell Books : Books like "Learn Windows PowerShell in a Month of Lunches" provide structured learning paths and practical examples.

Utilize Microsoft Learn : Microsoft Learn offers interactive learning paths for PowerShell, covering various levels from beginner to advanced.

Remember, the key to improving in PowerShell is consistent practice and leveraging the wealth of resources available online.

How to Display PowerShell Skills on Your Resume

8. Networking

Networking, in the context of Desktop Support, refers to the practice of connecting computers and other devices together to share resources, such as internet access, printers, and files, facilitating communication and data exchange within a network.

Networking is crucial for Desktop Support because it enables efficient problem-solving, access to shared resources, and connectivity to systems and services, ensuring smooth and effective IT support operations.

How to Improve Networking Skills

To improve networking in Desktop Support, follow these concise steps:

Understand the Basics : Grasp fundamental concepts such as IP addressing, subnetting, and DNS. Cisco's networking basics offer a good starting point.

Practice Configuration : Get hands-on experience by setting up your home network or using simulators. Packet Tracer by Cisco is an excellent tool for simulation.

Learn from Online Platforms : Leverage educational platforms like Udemy or Coursera for structured networking courses.

Stay Updated : Follow industry blogs and websites such as Network World to keep abreast of the latest trends and technologies.

Join Forums : Participate in forums like Reddit’s r/networking for community advice and problem-solving.

Obtain Certifications : Consider obtaining certifications like CompTIA Network+ or CCNA. Detailed information can be found on their official websites: CompTIA Network+ and Cisco's CCNA .

Practice Problem-Solving : Engage in troubleshooting exercises on platforms like Geekflare .

Networking Tools Familiarity : Become proficient with networking tools (e.g., Wireshark), detailed guides and downloads available at Wireshark’s official site .

By following these steps and continuously practicing, you can significantly improve your networking skills in a Desktop Support role.

How to Display Networking Skills on Your Resume

SCCM (System Center Configuration Manager), now part of Microsoft Endpoint Manager, is a systems management software for managing large groups of computers. For Desktop Support, it enables automated software deployment, patch management, inventory, and security policy enforcement across desktops.

SCCM (System Center Configuration Manager) is important for Desktop Support because it streamlines the management of software deployment, updates, and security patches, significantly enhancing the efficiency and security of desktop environments.

How to Improve SCCM Skills

To improve System Center Configuration Manager (SCCM) for Desktop Support, consider the following steps:

Stay Updated: Regularly update SCCM to the latest version to access new features and security improvements. Microsoft Docs - What's new in Configuration Manager.

Optimize Inventory: Configure and optimize hardware and software inventory settings to reduce network load and improve performance. Manage hardware inventory in Configuration Manager .

Leverage Application Deployment: Use SCCM for efficient application management and deployment. Tailor deployment strategies to meet your organization's needs. Deploy applications with Configuration Manager .

Implement Patch Management: Efficiently manage and automate the patching process to ensure devices are up-to-date and secure. Software updates in Configuration Manager.

Utilize Endpoint Protection: Integrate SCCM with Windows Defender or other security tools for centralized endpoint protection. Endpoint Protection in Configuration Manager .

Customize User Experience: Tailor the software center to improve the user experience, making it easier for users to manage installations and updates. Software Center user guide .

Enhance Reporting: Use SCCM's reporting features to create detailed reports for better decision-making and compliance. Introduction to reporting in Configuration Manager .

Streamline OS Deployment: Implement and optimize Operating System Deployment (OSD) for efficient management of Windows images and new device setups. Introduction to operating system deployment in Configuration Manager.

Engage in Training and Community: Regularly participate in SCCM training sessions and community forums to stay informed about best practices and troubleshooting tips. Microsoft Tech Community - Configuration Manager.

Implement Role-Based Administration: Configure role-based administration to ensure that IT staff have the appropriate levels of access to perform their jobs effectively. Role-based administration in Configuration Manager .

By following these steps and leveraging SCCM's capabilities, Desktop Support teams can significantly improve management and operational efficiency.

How to Display SCCM Skills on Your Resume

Citrix is a software company that provides virtualization, networking, and cloud computing services, including solutions for delivering applications and desktops virtually to any device, enabling remote access and flexible work arrangements. For Desktop Support, it primarily involves managing and troubleshooting Citrix virtual apps and desktops to ensure seamless access and performance for users.

Citrix is important for Desktop Support because it enables secure, remote access to desktops and applications, facilitating flexible work arrangements and efficient IT management.

How to Improve Citrix Skills

Improving Citrix performance and user experience from a Desktop Support perspective involves several key strategies. Here's a concise guide:

Optimize Network Performance : Ensure a stable and fast connection. Use Quality of Service (QoS) to prioritize Citrix traffic.

• Citrix Networking Best Practices

Update Citrix and Client Software : Regularly update Citrix Workspace app and Citrix Virtual Apps and Desktops to the latest versions for improvements and fixes.

• Citrix Workspace App
• Citrix Virtual Apps and Desktops

Optimize End-User Devices : Ensure the devices meet Citrix's recommended hardware requirements. Keep the operating system and drivers up to date.

• System Requirements

Configure Citrix Policies Wisely : Use Citrix policies to manage session performance effectively. Focus on session reliability, bandwidth limits, and visual quality settings.

• Citrix Policies Best Practices

Monitor and Troubleshoot : Use Citrix Director and other monitoring tools to proactively monitor performance, troubleshoot issues, and optimize the user experience.

• Citrix Director

Educate Users : Provide guidance and training for end-users on how to use Citrix products efficiently and how to report issues.

• Citrix User Adoption Services

Implementing these strategies can significantly enhance the performance and reliability of Citrix environments, leading to a better user experience.

How to Display Citrix Skills on Your Resume

ITIL (Information Technology Infrastructure Library) is a framework of best practices for delivering efficient and effective IT support services, including desktop support. It provides guidelines for managing IT service processes, improving customer service, and aligning IT resources with business objectives.

ITIL is important for Desktop Support because it provides a structured framework for managing IT services, ensuring efficient resolution of user issues, improved service delivery, and enhanced customer satisfaction.

How to Improve ITIL Skills

Improving ITIL practices for Desktop Support involves aligning IT services with the needs of the business, focusing on customer satisfaction, and constantly measuring and improving service delivery. Here are concise steps to enhance ITIL practices:

Adopt a Service-Oriented Mindset : Focus on how IT services support business processes and outcomes. Ensure your team understands their role in delivering value to the business and the end-users.

Implement Continual Service Improvement (CSI) : Regularly assess and enhance the quality of service support. Use the CSI Model to identify areas for improvement, implement changes, and measure outcomes.

Enhance Incident Management : Develop a streamlined process for managing incidents. This includes quick identification, logging, analysis, and resolution of issues. Consider adopting tools that facilitate effective incident management.

Improve Knowledge Management : Create a centralized knowledge base that is easily accessible to both support staff and users. This can reduce resolution times and improve user satisfaction. Knowledge-Centered Service (KCS) practices can be particularly effective.

Focus on User Experience : Use surveys and feedback tools to understand user satisfaction and areas for improvement. Tools like SurveyMonkey or Google Forms can be used to gather feedback.

Adopt Problem Management Practices : Identify and address the root causes of incidents to prevent future occurrences. This involves a systematic approach to identifying trends and underlying issues.

Leverage Technology : Utilize ITSM tools that align with ITIL practices to automate processes, manage workflows, and provide better service management. Tools like ServiceNow or JIRA Service Management are popular choices.

Training and Certification : Ensure your team is well-versed in ITIL practices. Consider ITIL certification courses for team members. AXELOS offers various levels of ITIL certifications.

Regular Reviews and Audits : Conduct regular performance reviews and audits to ensure compliance with ITIL practices and identify areas for improvement.

Stakeholder Engagement : Engage with stakeholders regularly to understand their needs and expectations. This alignment is crucial for service improvement.

By focusing on these areas, Desktop Support teams can significantly enhance their ITIL practices, leading to improved efficiency, better service quality, and higher customer satisfaction.

How to Display ITIL Skills on Your Resume

JIRA is a project management and issue tracking software designed to help teams plan, track, and manage their work and support tickets efficiently, often used in IT and technical support contexts, including desktop support, for organizing tasks, bugs, and requests.

JIRA is important for Desktop Support because it facilitates efficient tracking and management of issues, tasks, and projects, ensuring timely resolution of support tickets and effective communication between teams and stakeholders.

How to Improve JIRA Skills

Improving JIRA for Desktop Support involves optimizing workflows, customizing dashboards, and integrating with relevant tools. Here's a concise guide:

Optimize Workflows : Tailor workflows to reflect your support process stages. Configure workflows for efficiency and clarity.

Customize Dashboards : Create dashboards that give a quick overview of ticket status, priority, and outstanding issues. Customize dashboards to fit the needs of the support team.

Integrate Tools : Use JIRA’s vast ecosystem to connect with email, chat, and remote support tools for seamless communication. Check Marketplace apps for integration options.

Automate Repetitive Tasks : Set up automation for common tasks like ticket assignment and updates. This automation guide provides steps to get started.

Use Labels and Components Wisely : Organize issues with labels and components for easier tracking and reporting. Learn about using components.

Educate Your Team : Ensure the team knows how to use JIRA effectively. Atlassian’s Jira Software Training offers courses for different roles.

Collect Feedback : Regularly gather feedback from the Desktop Support team to continually refine your JIRA setup.

By focusing on these areas, you can tailor JIRA to be more effective for Desktop Support operations.

How to Display JIRA Skills on Your Resume

Related Career Skills

• Desktop Support Analyst
• Desktop Support Engineer
• Desktop Support Manager
• Desktop Support Specialist
• Desktop Support Technician
• Desktop Administrator

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• Resume and Cover Letter
• 11 Best Computer Skills for...

11 Best Computer Skills for Your Resume (with Examples)

13 min read · Updated on March 12, 2024

Learn how to display computer skills on your resume to land a new job

As the world has become ever more advanced, computers and related technologies have become an integral part of most business operations. Many of the best paying jobs now require some level of computer proficiency, and most employers expect to see you list your computer skills in your resume. Of course, that means that you need to know how to properly highlight those skills to demonstrate your qualifications.

In this post, we'll help you to identify your own computer skills and show you how to effectively include them in your resume. We'll also examine the 11 best computer skills for your resume and provide some useful tips to help you improve your computer abilities.

Related post : Make the Perfect First Impression with Your Resume

What are computer skills?

Computer skills encompass a wide array of technical proficiencies and abilities related to computers and related technologies. These abilities can include everything from being able to use basic computer software to more advanced computer skills like coding, graphic design, and data management. There are also hardware-related skills.

Many of the basic computer skills for a resume are useful in jobs across many industries. The more advanced skills are often industry specific.

Some of the most basic computer skills include:

Email use and management

Some level of proficiency with Microsoft 365 programs

Spreadsheets

Point of sale technology

Most employers will assume that any qualified candidate possesses these basic computer literacy skills, so you will probably want to leave them off your resume unless the job posting lists them as requirements. So, what should you include for computer skills in your resume? Read on to learn about 11 of the most in-demand computer skills!

Related post : What Are Skills? (With Examples and Tips on How to Improve Them)

11 great computer skills employers want to see

While there are a host of computer skills employers need, some are in greater demand than others. As we examine these different computer skills, we'll consider some of the hottest technical skills needed in today's competitive labor market.

1.     Digital communication

As online collaborative tools have evolved, companies are expanding their use of these technologies to boost productivity and facilitate teamwork. Technologies like Skype, Google Hangouts, Zoom, and Slack provide new ways for employees to communicate in real time as they collaborate with one another from anywhere in the world. Depending on the job you're seeking, you may want to highlight your proficiency in digital communication by mentioning some of the platforms and tools you've used in other jobs.

2.     Programming

Programming, or the ability to code, is an essential skill for anyone who seeks a career as a Web Developer, Programmer, and many other roles. Programming skills enable a worker to write the instructions that computers rely on to perform their tasks. This is considered a job-related computer skill, of course, so chances are that you'll be seeking some type of coding work if you took the time to develop these abilities.

3.     Social media

If you're applying for a social media management position, you'll obviously need to highlight your knowledge of platforms like X, Facebook, Instagram, and other social media sites. Keep in mind, however, that social media expertise is a transferable skill that many companies value, so you should consider listing this skill if you're considering a career in marketing or other fields where brand identity is a concern.

4.     Graphic design

Many industries rely on graphics for advertising, online marketing, and presentations. Your graphic design skills can be an attractive resume booster, even if you're not applying for a position that would see you using those skills daily. Graphic design computer skills for your resume can include expertise with Adobe Photoshop, Sketch, Canva, and a wide variety of desktop publishing tools.

5.     Data analytics

Data analysis is an increasingly important skill set, as companies continue to rely on effective data management to maintain their competitive advantage. These skills include strong mathematical abilities, critical thinking, statistical analysis, and problem-solving abilities. Depending on the role you're seeking, you may also need proficiency in machine learning, SQL, Python, and a host of collaborative and other interpersonal skills.

6.     Website development

Web Developers need to include a range of computer skills in their resume to demonstrate their competency in their field. These skills include knowledge about program frameworks, front-end coding, back-end coding, responsive design, and testing and debugging. They also need to be familiar with JavaScript or Python, CMS, and Search Engine Optimization best practices.

7.     Cybersecurity

Cybersecurity computer skills for your resume can include everything from network and cloud security to coding, risk analysis, threat intelligence, network and system administration, and digital forensics. If you're seeking a job in the security sector, make sure that those invaluable skills are effectively conveyed to employers.

8.     Network management

Network Managers are responsible for maintaining an organization's computer network systems, including everything from basic operations to maintenance, access management, security, and troubleshooting. If you're seeking a job that will use your network management experience, then network administration, project management, network design, cloud computing, and problem-solving are just a few of the best computer skills for your resume.

9.     Presentations

Presentation skills are used in nearly every industry and in many different jobs. They are invaluable skills for Digital Marketers, Human Resources Managers, and business professionals. These computer skills for your resume can include proficiency in PowerPoint, Google Slides, and other presentation platforms and tools. Resumes that highlight these skills often include other non-technical presentation skills like public speaking, visual aid management, and audience engagement.

10.  General information technology and troubleshooting

Information technology skills encompass a broad range of distinct technology proficiencies. These professionals' duties include everything from cloud infrastructure to troubleshooting internet connectivity issues. Some great computer skills for your IT resume include security proficiency, programming languages, network administrations, data analysis, DevOps, machine learning, and cloud computing.

11.  Productivity software

Productivity software can include many diverse types of programs and platforms - everything from basic word processing, database, and spreadsheet use to role-specific platforms used in your industry. When listing productivity software computer skills in your resume, you should always refer to the job description, job posting, and your own experience in the industry. Include your proficiency with these job-related programs when you need to demonstrate those qualifications to an employer.

How should you include computer skills in your resume?

Now that we've explored some of the top computer skills for a resume, the next question is how to properly convey those skills to an employer. To do that, you need to do more than simply list those skills in your core competencies section. After all, anyone can claim to possess those vital computer skills. To convince an employer that you're qualified, you'll also need to highlight those talents in other sections of your resume.

The following tips can help you to achieve that goal.

Highlight one or two of these skills in your resume profile

You can get a head start on highlighting computer skills in your resume by including one or two of them in your resume profile. Since that's the first thing most employers see, this can be a terrific way to ensure that your most relevant skills catch their attention right away. You can do this by including some skills in your initial introductory statement and mentioning at least one computer skill you used to achieve real value for a previous employer. For example:

Creative Web Developer with 7+ years of experience designing high-performing websites for more than 200 clients. Proficient with CSS, JavaScript, Frameworks, and front end and backend development. Highly analytical SEO expert committed to responsive customer-centric design that drives repeat engagement and brand loyalty. Designed and developed ABC Corp. online brand that increased customer acquisition by 76% and boosted online sales activity by 132%.

Related Post: Resume Profile Explained (with Examples)

Include your best computer skills in the core competencies section

You should also include your computer skills within your Skills or Core Competencies section. Try to select a mix of key technical and soft skills for this section, and list them in bullet point form. Since you'll be including roughly a dozen of these skills, you should also format this section into two or three columns to maximize your use of resume space.

Related post: Soft Skills Explained - and the Top 7 for Your Resume

Always compare your list of computer and other skills to the qualifications cited in the job posting. You need to make sure that your resume list of skills contains all the job description's required abilities, to ensure that employers understand your qualifications. 

Pro tip: Job skill keywords that you find in job postings are often the same keywords searched in applicant tracking systems. Include them in your resume to ensure your resume is found in searches!

Mention computer skills in your work experience achievements

It's important to include these key computer skills in your work experience section too. Fortunately, there's an ideal way to do that - simply mention them in some of the achievement bullet points that you include with each past job listing. That can provide you with a straightforward way to demonstrate how your computer skills have benefited your previous employers. For example:

• Created more than 100 professional brochures for the company's clients, using Photoshop and other graphic programs, to achieve 99% client satisfaction rating over a three-year period
• Oversaw the acquisition and implementation of a new network system that reduced inefficiencies by 33%, cut maintenance costs by 8%, and improved productivity by 41%
• Lead programmer on Adept Games' $100 million mobile game; created main character design models and boss-level environments
• Led team responsible for transforming internal communication processes, integrating video conferencing and collaborative technologies that improved teamwork and productivity by 12%

Related post : 47 Accomplishment Examples for Your Resume: Expert Picks

Create a certification section or add computer courses to your education section

Certifications are under-used on resumes! If you have one or two certificates, you can include them in your education section after your degrees. However, if you have three or more you should consider creating a certifications section to show that you're a dedicated learner.

Include the certificate's title, issuing entity, and year earned. Certification courses will generally have self-explanatory titles like “Introduction to Agile Project Management” or “Certificate of Advanced Networking Topics,” making this an excellent option to explain your proficiency level in a particular IT skill or program.

If you're a recent graduate, you can list courses and coursework in your education section to make up for a lack of professional experience.

Tips you can use to improve your computer skills

Of course, as technology continues to advance, it's important to ensure that you keep pace with current computer skill trends, new platforms, and software. That's especially true if your chosen career involves a job in a tech-based or tech-reliant industry. By committing to personal development now, you can ensure that you maintain an active learning lifestyle that will help you to adapt to any changes the world might throw your way. The following tips can help you to plan your continuing education.

Take courses

The most obvious way to improve your computer skills is to expand your technology education. There are a variety of ways that you can do this, including online educational courses, community college, or studying YouTube tutorials. Platforms like Coursera and Codecademy can be a wonderful place to start if you're interested in balancing your current career needs with your continuing education. Just make sure that your educational choices align with your broader career goals.

It's also important to understand that there are free certifications out there if you want to expand your computer knowledge. For example, Microsoft, Google, and several other companies offer free courses in a variety of computer-related subjects.

Build a solid foundation of computer knowledge

If you never took the time to learn anything about computers, you may just want to start with the basics. For example, do you understand how computers do what they do? This type of foundational knowledge can be extremely helpful when you're trying to develop more advanced practical skills, so take the time to learn the basics.

Talk to your employer

You may also find opportunities to learn new computer skills - or use the ones you already possess - by simply asking your current employer or co-workers. Is there someone at work who uses skills that you'd like to learn? Ask them if they'd be willing to mentor you or just help you get started on that learning process. Consult with your manager to find out about any training or skills development programs that the company may offer. Some firms even pay for courses that develop their employees' valuable skills.

Practice those skills whenever you can

It's also important to use the skills that you already possess. If you have coding or other computer skills but are not yet using them in your job, you should try to ensure that you continue to use them outside of work. Computer skills need to be used if you want to maintain them over time. That's especially true of more advanced skills like coding, so make sure that you're either moving your career development forward or finding other ways to keep your skills sharp.

Use online resources

In addition to online courses, there are a whole host of other invaluable resources that you can access to gain the knowledge you need. A little research will help you to identify forums, guides, and tutorials that can provide you with the knowledge that you're seeking. Take time to join a few online forums and interact with professionals in your field. Chances are that they can provide valuable information and guidance that will help you on your educational journey.

Computer skills in your resume can boost your chances of getting an interview

While it takes time to develop the technology skills you need to keep pace in a rapidly evolving economy, it's well worth the effort. With the right computer skills in your resume, employers will quickly recognize your qualifications and offer you the interviews you need to land a lucrative job. And by committing yourself to continuing technology education, you can help to ensure that your professional development fuels your ongoing career success.

Are you still not sure how to include the top computer skills in your resume? Take a few minutes to get your free resume review from our team of experts!

Recommended reading:

The Top 13 Jobs Skills Employers Want

11 Best Technical Skills for Your Resume (With Examples)

11 Best Communication Skills for Your Resume (With Examples)

Related Articles:

Do Hiring Managers Actually Read Cover Letters?

How to Create a Resume With No Education

Why You Lose When You Lie on Your Resume: Learning From Mina Chang

See how your resume stacks up.

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Click here to directly go to the complete desktop support resume sample.

How to write a desktop support resume?

One desktop support job receives over 1,000 job applications. Is your resume good enough to outshine them all?

If it isn't, it's time to focus on your resume to take that coveted job home.

Domain expertise won't fetch you your dream job if your IT desktop support resume skills fail to reflect on your resume.

Before we begin, take a look at the below-mentioned desktop support resume sample to observe what an ideal desktop support engineer resume should look like.

To get a shortlist today, your desktop technician resume needs to reflect the professionalism that you carry in your bones. Only then will you come close to getting shortlisted for the job of your dreams.

Here’s a summary of our IT Desktop Support Resume 2023 Blog:

• Write the resume summary only if you have more than 3 years of experience in the IT industry.
• Create two different sections for your key skills & technical skills.
• Add a project section to showcase your technical expertise in the IT industry.
• Use the correct resume format for maximum impact on the Desktop Support recruiter.
• Add certificates such as Cisco Certified Network Associate, Microsoft Certified Professional, etc. That's not all.

We have illustrated 10+ IT desktop support resume samples in this guide to help you visually comprehend the guidelines and DOs and DONTs that we have given in this blog.

This is aimed at helping you learn from practical examples, making this blog a fun learning experience for you.

By the end of this blog, you will be able to singlehandedly compose a shortlist-worthy desktop support technician resume and you will learn:

• What is a IT desktop support resume & why do you need it?
• What are the key sections of desktop support resume?
• How to effectively write the desktop support resume header?
• How to present your personal information in the desktop support resume?
• How to write the professional experience section in the desktop support resume?
• What a desktop engineer resume summary is written?
• How to identify and write the key skills in the desktop engineer resume?

. . . All so you can get the job that you want!

In the meanwhile, you can use Hiration's Online Resume Builder to write a masterpiece of a computer support technician resume, help desk analyst resume or the best IT resume for a hassle-free resume writing experience.

Our Online Resume Builder comes with a customized and pre-designed IT desktop support resume template that you can easily modify to suit your needs & preference and create the best IT resume.

All you have to do is put your details in this IT desktop support resume template. That's all!

Moving on, here's a list of what you will learn in this blog:

Desktop Support Salary

The average salary of a desktop support technician as quoted by various websites is mentioned below:

• Glassdoor : $48,185/year
• Payscale : $19.83/hour

Desktop Support Roles & Responsibilities

It is important to scan through the job description of your desktop support job, doing so will ensure that you are well aware of the required skill set and responsibilities that come with the job.

Following are a few roles & responsibilities that an IT desktop support professional need to fulfill:

• Perform the installation of devices such as PCs, telephone systems, wireless networks, printers, and scanners
• Provides advice and guidance to colleagues regarding incidents
• Ensure the maintenance of the installed devices and guide the team regarding incidents
• Resolving technical issues with respect to software applications or network systems
• Prepare reports for senior leadership and maintain client databases
• Documentation of technical issues and utilizing call logging system

What is a Desktop Support Resume & why do you need it?

A desktop support technician resume is a piece of document that carries important information about you such as your educational background, desktop support resume skills, and your professional trajectory.

Your resume talks about your last job profile and highlights the story of your professional life.

Simply putting down the above-listed information in your tech support resume is not enough. Information needs to be customized according to the needs of the ATS.

Since most companies today have started using the Applicant Tracking System (ATS) to shortlist candidates, you don't stand a winning chance at getting shortlisted if your desktop support technician resume is not ATS-compliant.

In other words, you need to write an ATS-compliant IT desktop support resume.

Read on to learn how an ATS-compliant resume is composed.

While you're at it, get your existing tech support resume professionally reviewed by Hiration’s AI-powered Resume Review Service to get a quick analysis of your resume within minutes!

Desktop Resume Sample

• Administered hardware & software support for 1000+ devices and a varied user base of 5000+ users
• Facilitated hardware support including support, maintenance, troubleshooting and repair of PCs & peripherals
• Provided detailed descriptions of issues in trouble ticket system & followed up to ensure swift resolutions
• Solved departmental technical emergencies to minimize data loss by 95% , meet deadlines & support user needs
• Partnered with Tier 2 & Tier 3 help desk peers based in US & China to resolve complex issues that needed escalation
• Designed PC images based on hardware and departmental security needs on a weekly basis
• Planned, procured, configured , and implemented upgrades on Dell & Lenovo workstations, laptops & servers
• Created & managed hardware inventory for laptops, desktops, servers & printers for 5+ office locations & 10+ job sites
• Received outstanding ratings on performance reviews each year for customer service & technical problem solving
• Supported 500+ user stations in a Windows 10 environment for 10+ clients on a monthly basis
• Resolved trouble tickets 50% faster than other desktop support technicians & replaced hardware for 500+ devices
• Identified a recurrent software issue & fixed malware problems that saved 20,000 hours of productivity time per year
• Top 5 percentile of the class
• CompTIA A+ Certification | Computing Technology Industry Association (CompTIA) | Jan '14 - Feb '14
• Languages: Spanish, English, French, and Portuguese

Desktop Support Resume Format

There are types of resume format:

• Reverse-chronological format
• Functional resume format
• Hybrid/Combination resume format

The desktop support resume format that you pick should be one that addresses your needs. It needs to be ATS-compliant and should be one that best projects your professional expertise and desktop support resume skills.

It should be ATS compatible and recruiter-friendly too.

From the above-listed resume formats, two of them satisfies this need. We have listed them below:

• Reverse-Chronological Format
• Hybrid/Combination Resume Format

The Reverse-Chronological Resume Format is a resume format that follows the reverse timeline order for structuring resumes.

The Hybrid/Combination Resume Format follows the reverse-timeline order and gives equal weight to your skills.

If you are a mid-level or senior-level professional with years of work experience to your name, you can use both the reverse-chronological and hybrid/combination resume format.

If you are an entry-level professional or someone who has switched jobs too many times in a year, the hybrid/combination resume format is the ideal resume format for you.

Since the reverse chronological resume format gives weight to the timeline of your work experience, it is not ideal for frequent job switchers as it exposes career gaps. Similarly, it is not ideal for entry-level professionals because you don't have much work experience to talk about in your desktop support technician resume.

IT Desktop Support Resume Sections

Organize your desktop support resume into the following sections:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience
• Certifications (if any)
• Additional Information (if any)

To learn more about resume sections, read Hiration's 2023 Guide to sections in a resume .

Additionally, you can also use Hiration’s Online Resume Builder to stand a high chance of getting shortlisted for the job of your dreams.

It comes with a pre-designed desktop resume template that you can personalize to suit your specific qualifications and work history.

Read on and learn what each section should look like with 10+ technical support resume samples that we have mentioned in this guide.

How to write a Desktop Support Resume

Writing an impeccable tech support resume demands that you follow the stages we have mentioned below:

• Stage 1: Master Desktop Support Resume
• Stage 2: First Draft of Desktop Support Resume
• Stage 2: Final Draft of Desktop Support Resume

Master Desktop Support Resume

Composing your master desktop support resume is the first stage of resume-writing.

In this stage, you have to compile all your information and store it in one place. Doing this helps in information-accessibility which helps you in two ways:

Resume writing in the present : Since you have readily available information, all you have to do now is pick relevant information from your master resume and organize this information to suit the needs of your current target profile.

Resume update in the future : Information accessibility means that you won't have to rely on memory alone when the need to update your tech support resume arises in the future. This helps facilitate a swift resume update.

First Draft of Desktop Support Resume

As part of the second stage of resume writing, you need to compose the below-mentioned sections:

• Awards & Recognition (if any)

Final Draft of Desktop Support Resume

The third and final stage of writing your tech support resume demands that you compose the below-listed sections at the end:

A help desk technician resume objective/summary is to be written at the end. Since it's a closing statement or overview of your resume, it is best to compose it after concluding the rest of your tech support resume.

Right before you compose your desktop support resume objective/summary, compose the key skills section. Doing this after composing the other sections helps you effectively endorse your desktop support resume skills as it becomes that much easier to identify them.

Desktop Support Resume: Header

Your resume header is a crucial element of your technical support resume.

It's the first thing that a recruiter should see when evaluating your resume and it should communicate who the resume belongs to in one glance.

This is why it is best practice to write your real full name as your resume header.

Here's what you can do to perfect it:

• Write it at the extreme top of your technical support resume.
• Increase its visibility by using the largest font size of 16-20 points .
• If you have a middle name, write your first name, followed by the first initial of your middle name in capital letters, followed by your last name.
• Example: Maria Henry Deville should be written as "Maria H. Deville" in your tech support resume.

To get a better understanding of resume headers, read Hiration’s 2023 Guide To Writing The Perfect Resume Header .

Here's a desktop support resume sample illustrating the ideal resume header for your resume.

This is a snapshot of a tech support resume that we have made with Hiration’s Online Resume Builder . You can use our builder to edit the template of desktop support resume samples or use it to create your own help desk support resume.

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Desktop Support Resume: Personal Information

The personal information section of your tech support resume should reflect important contact-centric information such as:

• Updated mobile number
• Professional email ID
• Current Location

LinkedIn URL

Updated mobile number.

If a recruiter likes your IT desktop support resume, shortlist you, he/she will use the mobile number you have provided to get in touch with you.

This is why you should be extremely careful and enter the digits correctly.

Here are some rules that you should follow to compose this section:

• Use your country’s ISD code as a prefix before your phone number
• Put a plus sign (+) before the ISD code
• Eg: +1 37648 21511

Professional E-mail Address

As the official mode of communication for professional exchange, a recruiter or hiring manager will use your email ID to get in touch.

The preliminary interaction almost always happens over email, so make sure that your tech support resume correctly illustrates your email ID.

Hiration Pro Tip : Avoid using flimsy nicknames while drafting your email address in your resume. Make sure that your email ID is professionally written.

Current Location of Residence

The location of your tech support resume refers to the current city and state of your residence.

Here are some things that you should know to compose this with perfection:

• Do not mention irrelevant location details such as your house number, street number, and your locality name in your tech support resume.
• Use the city/state code format for showcasing your location in your tech support resume.
• Eg: If you're from Los Angeles, California; this should be written as "Los Angeles, CA" in your resume.
• If you're applying for jobs abroad, use the city/country code format to illustrate your location. Eg: Los Angeles, US.

Adding a LinkedIn URL to your personal information section will act to your advantage since it gives you the space to showcase your achievements, projects, and networking skills along with a glimpse of your personality.

You can also add the link to your GitHub or Personal website in this section.

Desktop Support Resume Sample for Personal Information

For a better explanation of this section, read Hiration's 2023 Guide to composing your contact information .

To learn what an ideal personal information section should ideally look like, take a look at the IT support resume sample below:

This is a snapshot of a tech support resume that we have built using Hiration’s Online Resume Builder .

It comes with a pre-designed & pre-filled desktop support resume template that you can easily modify to suit your needs & preference.

Moreover, this pre-designed desktop support resume template has pre-arranged font size, spacing, design and you also have the option of changing your template as we have 25+ design templates that you can choose from.

Desktop Support Resume: Profile Title

Profile titles are important elements of tech support resumes. It communicates the following information to the recruiter.

• Your current designation.
• Your functional industry.
• Your seniority level.

Give your profile a professional touch by considering the following points:

• Write your profile title in the second-largest text size.
• This should ideally be in the font range of 14-16 points .

Here's an IT support resume sample showcasing the ideal profile title:

In the meanwhile, get your hands on our highly unique AI-powered Resume Review Service to get an in-depth and constructive analysis of your techsupport resume within minutes of uploading it on our tool.

Keep an eye out on the bottom-left corner of this page!

Desktop Support Resume: Professional Experience

The professional experience section of your help desk technician resume is one of the most important sections.

It consists of career-specific information such as where you have worked, how long you have worked, and in what capacity you worked, etc.

• Frame points
• Use the STAR format
• Use Grouping & Highlighting

Framing Points

There are two types of people when it comes to writing tech support resumes.

Type 1 : Paragraph users Type 2 : Point users

Here are two desktop support resume examples.

Your job here is to quickly evaluate it.

"As part of my job description as a desktop support manager at XYZ, I was responsible for handling trouble ticket system. I was part of the core team that single-handedly identified issues in this system to arrive at meaning resolutions of the same. At times I ended up collaborating with Tier 2 & 3 help desk peers who were based in China to resolve complex issues that needed escalation. Facilitating support, maintenance, troubleshooting, and repair of PCs and peripherals was also part of my core job as a support specialist. Other roles included catering to an active user base of over 10,000 users around the world. I helped them with both hardware & software support".

• Identified issues in trouble ticket system to ensure swift resolutions
• Minimized data loss by 98% by solving departmental technical emergencies
• Catered to a user base of 10,000+ users with hardware & software support
• Facilitated support, maintenance, troubleshooting and repair of PCs & peripherals
• Collaborated with Tier 2 & Tier 3 help desk peers to resolve complex issues that needed escalation

Framing Points: Analysis

An impactful technical support resume is one that is reader-friendly and highly comprehensible.

If the professional experience section is not readable, your technical support resume would have a very slim chance of getting evaluated.

This means that even though you might be highly proficient, your resume has a high chance of getting overlooked.

The likelihood of your resume getting overlooked is high when you use paragraphs.

On the contrary, when you use one-liner points as demonstrated in example 2, your desktop support technician resume becomes more readable and comprehensible.

It is properly spaced out and information is presented using crisp one-liner points which makes it easy to read & comprehend.

It also uses action verbs such as 'facilitated', 'catered', and 'communicated' which gives your desktop support technician resume a more assertive and professional tone.

STAR Format

Now that you know the importance of good readability and the role played by one-liner points in all this, the next step is to optimize each one-liner point.

This can be done using the STAR format.

STAR stands for the following:

• Situation : The situation/backdrop/context of your contributions.
• Task : The actual task that was assigned to you.
• Action : The strategy you used to execute the assigned task.
• Result : The result/outcome of your action in the form of an achievement figure.

The STAR format makes each one-liner point more relevant as it helps you showcase the extent of your professional capabilities with the help of performance figures.

Using numbers shows exactly how your contributions helped in the growth of the organization.

Thus, you should use the STAR format to structure each one-liner point.

Grouping & Highlighting

Now the next step is to organize each one-liner point in such a way that its visibility increases.

You can do this by using grouping & highlighting.

Here are two desktop support resume examples to demonstrate this:

• Assisted 50+ weekly customers with troubleshooting
• Facilitated hardware & software support to 500+ customers every month
• Designed 10+ PC images every week based on departmental security needs
• Received outstanding ratings on performance reviews for technical problem solving
• Configured & implemented upgrades on Dell & Lenovo workstations, laptops & servers
• Managed hardware inventory for laptops, desktops, servers & printers with 100% efficiency

Technical Support, Troubleshooting & User Assistance

Security Upgrades & Inventory Management

Key Achievements

Grouping & Highlighting: Analysis

The above desktop support examples show that while using points is a good way of endorsing your roles & responsibilities in your support specialist resume, it is not enough to enhance its effectiveness.

Example 1 uses points while example 2 uses grouping & highlighting.

Grouping is the practice of organizing similar one-liner points under unique subheadings. Doing this helps a recruiter identify your key roles & responsibilities in one go.

Highlighting is the practice of highlighting important words by marking them in bold. Doing this helps the recruiter identify your key achievements in each one-liner point in one go.

Grouping & Highlighting is a powerful tool in your hands because it helps enhance the visibility of your resume. Enhanced visibility further helps in enhancing the effectiveness of your resume.

Desktop Support Resume Sample for Professional Experience

Most technical support resumes fall short because they lack structure & organization: something you don't have to worry about when you use the STAR format to structure each one-liner point and optimize them using grouping & highlighting.

Here's a desktop support resume sample showcasing the ideal professional experience section:

To learn more about this section and what you can do to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Desktop Support Resume: Education

The education section of your resume should ideally communicate the following points:

• Name of the school/university you have attended.
• Name of the courses you have pursued.
• The location of your school/university.
• Enrolment and graduation dates in month & year format .

The education section is one of the most important must-have sections of your resume. Make sure that you incorporate it into your technical support resume.

Get a grip over this section and learn the intricacies of this section by reading Hiration's 2023 Guide on how to list education on your resume .

Here's a desktop support resume sample showcasing the ideal education section for your technical support resume:

Desktop Support Resume: Certifications

Now comes the additional sections of your desktop support technician resume.

While this section is not a pre-requisitive, don't make the mistake of leaving this information out if you have done relevant certifications.

Relevant certification can bolster your shortlist chances tremendously. So if you have them, make a separate 'certifications' section and list down the following information in it:

• Certification course name.
• Name of the institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in month & year format.

Arrange these points in the below format:

{Name of certification} | {Affiliating Institution} | {Location} | {Date} (month & year format)

For a more detailed explanation, read Hiration's 2023 Guide on listing certifications on a resume to get a better understanding of this section.

Here's a technical support resume sample demonstrating the ideal certifications section for your desktop support technician resume:

This is a snapshot of a desktop support technician resume that we have composed using Hiration's Online Resume Builder .

Use our Online Resume Builder to say goodbye to the hair-splitting task of individually adjusting the spacing, font size, and template.

Your only task is to fill your details in our professionally designed desktop support specialist resume template to make a shortlist-ready desktop support technician resume.

We have curated a list of certifications for your Desktop Support resume that might help you in staying up-to-date with the industry trends:

• Jetking Certified Hardware and Networking Engineer
• Cisco Certified Network Associate
• Microsoft Certified Professional
• Microsoft Certified Solutions Expert
• Information Technology Infrastructure Library

Desktop Support Resume: Additional Information

Now comes the additional information section. This is where you should put down any miscellaneous information that does not fit anywhere else.

For example, hobbies & languages are things that you can write in this section.

That being said, you should only use this section if you think it can positively impact your job application in any way.

If it fails to do this, there's no point in having this section in your IT support technician resume as it will unnecessarily take up space.

The technical support resume sample that we have attached below illustrates a perfectly-composed additional information section for your IT support technician resume.

Desktop Support Resume Key Sections

Desktop support resume: key skills.

It is in the key skills section that you get the opportunity to endorse your desktop support resume skills without coming across as a showoff.

This is why the 'key skills' section is important.

Here's what you can do to compose this section with perfection:

Compose it after concluding the professional experience section : The main points for this section comes from the professional experience section. Your job is to identify your top desktop support specialist resume skills and replicate them in this section.

Pick the desktop support resume keywords from your target job & incorporate them in this section : Your target desktop support job will have a list of desktop support resume keywords. These keywords are those skills that a hiring body looks for in the ideal candidate. Identify these keywords & replicate them in this section. Don't blatantly cut-copy-paste. Use only those keywords that you're skilled in.

For more details on this section, read Hiration's 2023 Guide on what skills to put on a resume .

Here's an IT support resume sample illustrating the perfect key skills section:

This is a snapshot of an IT support technician resume that we have built using Hiration's Online Resume Builder .

Use our Resume Builder to compose a key skills section as stunning as this.

It is imperative to create a different subsection titled "Technical Skills", it allows the recruiter to better understand your technical expertise.

Desktop Support Resume Summary

Think of your resume summary as a concluding statement of your IT support technician resume and make it worth their while.

Your job here is to communicate your skills & proficiency in such a way that it proves that you are the right fit for the given job.

Here’s a list of what you can do to write an effective resume summary:

• Write a resume summary only if you have a minimum work experience of 3 years. If you don't, write a desktop support resume objective.
• Write your summary at the end after concluding all other sections. This helps you identify your career highlights which helps you paint a vibrant summary.
• Keep your summary length limited to 3-5 lines and don't exceed this limit.

For a more detailed explanation of resume summaries, read Hiration's 2023 Resume Summary Guide .

Attached below is a technical support resume sample showcasing the ideal resume summary for your technical support engineer resume:

Desktop Support Resume Objective

You should write a desktop support resume objective if:

• You have no work experience.
• You have less than 3 years.

On deeper levels, a desktop support resume objective is the same as a resume summary. The goal of both is to get you shortlisted.

The only problem here is that you don't have much work experience to talk about.

So instead, focus on the skills that make you unique in this section. Instead of talking about what you're looking for in the organization you wish to work with, talk about the value you can deliver in your next organization.

Show how the desktop support resume skills can benefit the organization.

If you're able to do this, you're already on the path to success.

Read Hiration's 2023 Guide on Resume Objectives to learn how you can write an effective desktop support resume objective.

In the meanwhile, make resume-writing an effortless affair with Hiration's Online Resume Builder to write impeccable shortlist-worthy technical support resumes.

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Key Takeaways

• Use the reverse-chronological order if you're a mid-level or senior-level professional and a hybrid/combination resume format if you're a frequent job switcher or an entry-level professional or if you have gaps in your resume.
• You should always write your real full name as the resume header of your technical support engineer resume.
• Your resume header should ideally be in the font size of 16-20 points and your profile title should be in the font size of 14-16 points .
• Do not mention unnecessary information in the personal information section of your resume. Brief documentation of your mobile number, email ID & location is more than enough.
• Use the city/state code format to illustrate your location for job applications in your country of residence and use the city/country code format to illustrate your location if you are looking for job opportunities in other countries.
• Don't use paragraphs to showcase your roles & responsibilities. Instead, use one-liner points and use the STAR format and grouping & highlighting to make these points more visible and impactful.
• Begin each one-liner point with a power verb.
• Only write a help desk technician resume objective if you have less than 3 years of work experience.

This brings us to the end of this blog.

Follow the guidelines we have outlined in this blog to write an impeccable computer support technician resume or help desk analyst resume.

The technical support resume samples that we have attached in this blog have done a fantastic job of illustrating what each section should look like. Go back and evaluate it to know what it should look like.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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Computer Skills for Resume: Must-Have IT Skills to Stand Out in 2024

• Klara Cervenanska , 
• Updated August 21, 2024 9 min read

In the contemporary job market, the burning question for many job seekers is, ‘ What should I put for computer skills on my resume?’

Gone are the days when proficiency in Microsoft Office was sufficient.

Today's recruiters seek candidates with a diverse set of computer skills that go beyond the basics .

Whether you're a seasoned professional or a fresh graduate entering the workforce, showcasing the right computer skills on your resume can be the key to unlocking new career opportunities.

In this article, you'll learn:

• Basic computer skills every job seeker should have
• Mid-level and advanced computer skills that are in demand
• How to strategically incorporate these skills into your resume
• Computer skills for resume examples

Table of Contents

Click on a section to skip

What are computer skills for resume?

Why computer skills matter in your resume, how to choose the right computer skills for your resume, list of computer skills for resume, basic computer skills for resume, mid-level computer skills for resume, advanced computer skills for resume, industry-specific computer skills for resume, what should i put for computer skills on my resume, how to improve your digital competency, key takeaways: computer skills for resume.

Computer skills for a resume typically include proficiency in software applications like Microsoft Office (Excel, Word, Powerpoint), email communication, web browsing, file management, and problem-solving.

More advanced skills might involve programming languages, data analysis, cybersecurity awareness, cloud computing, and familiarity with emerging technologies like machine learning and blockchain.

The specific skills highlighted depend on the job requirements and industry demands.

Apart from computer skills, there are also hard skills (which is an umbrella term for all skills that can be learned, such as technical expertise, language proficiency, or machinery operation) and soft skills (which are personal attributes and interpersonal abilities like communication, problem-solving, teamwork, and adaptability).

In this case, computer skills are basically a subset of hard skills.

This is how they can look like in an actual resume.

Computer skills have shifted from being a bonus to a necessity. In fact, digital skills are required in at least 82% of online advertised openings , according to research commissioned by the British Department of Digital, Culture, Media, and Sport.

In fact, the roles requiring digital skills pay 29% more than those roles that do not. The research also notes that this difference is apparent at all skill levels, but it increases at higher levels.

As you craft your resume, remember that highlighting your computer skills isn't just about meeting expectations; it's about positioning yourself as an indispensable asset to your new employer.

When deciding which computer skills to include in your resume, consider the specific requirements of the job you're applying for. Tailor your skills to align with the job description, emphasizing those most relevant to the position .

Think about the industry's tech demands, showcase a mix of basic and advanced skills , and highlight those that set you apart from other candidates.

Ultimately, your goal is to present a well-rounded set of computer skills that make you an ideal fit for the role.

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Convert your LinkedIn profile into a top resume in seconds with our LinkedIn Resume Builder.

Enough of theory; let's get practical. Below we list specific computer skills for resume tailored to your proficiency level, whether you're a beginner, intermediate, or advanced user.

Almost every job seeker needs certain foundational computer skills. So, what are some basic computer skills for a resume?

Here are a few basic computer skills for resume examples that demonstrate your basic computer literacy:

• Microsoft Office proficiency (Incl. Excel, Word, Powerpoint)
• Spreadsheet software proficiency (e.g., Microsoft Excel or Google Sheets)
• Presentation software skills (e.g., Microsoft PowerPoint or Google Slides, including how to add a video to Google Slides )
• Document editing and formatting in common text editors (e.g., MS Word, Google Docs)
• Familiarity with cloud storage and collaboration tools (e.g., Google Drive or Dropbox)
• Communication tools (Zoom, Microsoft Teams, Skype)
• Web browsing and Internet navigation
• File management
• Basic troubleshooting (not just turning it on and off)
• Email communication

Mid-level computer skills are vital for anyone aiming to excel in remote work and collaboration, serving as a bridge between basic knowledge and advanced expertise.

You can consider including these computer skills in your resume:

• Cloud-based collaboration tools (Google Workspace, Microsoft 365)
• Project management software (Trello, Asana, Microsoft Project)
• Remote communication tools (Zoom, Microsoft Teams, Skype)
• File sharing and management (Dropbox, Google Drive, OneDrive)
• Social media management (Later, Facebook Business Manager)
• Basics of graphic design software (e.g., Adobe Photoshop, Canva)
• Fundamental understanding of HTML for web content editing
• Cybersecurity awareness and best practices

Remember: The specific skills you should list on your resume may vary depending on the job you're applying for. These are just some general skills that can be helpful in many situations.

Advanced computer skills reflects a deeper engagement with technology, where you're not just using tools, but also optimizing and customizing them.

Now, people who use these advanced IT skills on the daily probably don't really need us to list them for them, but for the sake of providing a complete overview of different tech skills you can include on a resume, we decided to list some examples of these here too.

Examples of advanced computer skills for resume may include:

• Network and system administration
• Database management (MySQL, MongoDB, Oracle)
• UI/UX design (Adobe XD, Sketch, Figma)
• Advanced project management (JIRA, Advanced Microsoft Project)
• Enterprise resource planning (ERP) systems (SAP, Oracle)
• Advanced graphic design (Adobe Photoshop, Illustrator, InDesign)
• Cybersecurity and ethical hacking
• Machine learning and artificial intelligence (AI) tools (Python, TensorFlow, PyTorch)
• Full-stack web development (Node.js, React, Angular, Django)
• DevOps and containerization (Docker, Kubernetes, Jenkins)
• Version control systems like Git and GitHub for code collaboration
• Data analysis and manipulation libraries (R, Pandas or NumPy in Python)

Certain careers demand a specific skills. For example, as a data analyst you don’t necessarily need advanced expertise in 3D modelling software or proficiency in high-level game development programming.

Having relevant computer skills in your resume is key – so let’s look at what are the specific skills you need in your industry.

• Programming. Industries seeking web development need JavaScript, while those looking at backend processing require Java or Python. Fields like software engineering often call for C++ or PHP, and mobile app sectors prefer Swift.
• Data analysis and visualization. The tech sector values SQL for database management, Python and R for data manipulation, while the business intelligence field favors Tableau and Power BI for their robust visualization capabilities.
• Machine learning and AI. The booming AI industry looks for expertise in Python for algorithmic development and TensorFlow or PyTorch for neural network construction.
• Graphic design. Mastery in Adobe Creative Suite (Photoshop, Illustrator, InDesign) for designing graphics, layouts, and branding materials. Skills in CorelDRAW for vector graphic creation, and experience with 3D graphics tools like Blender or Autodesk 3ds Max for three-dimensional design work.
• Marketing. Expertise in digital marketing tools such as Google Analytics for website traffic analysis, SEMrush or Ahrefs for SEO and content marketing, and HubSpot for inbound marketing. Proficiency in social media platforms (Facebook Ads Manager, LinkedIn Campaign Manager) and email marketing tools like Mailchimp.
• Accounting. Advanced knowledge of accounting software like QuickBooks for small business accounting, Sage for payroll and HR functions, Xero for cloud-based financial management. Proficiency in Microsoft Excel for financial modeling and analysis, and familiarity with tax preparation software.
• Human resources. Experience with HRIS software like SAP HR for employee data management, Oracle PeopleSoft for HR and financial solutions, and Workday for human capital management. Skills in applicant tracking systems (ATS) such as Greenhouse or Lever, and proficiency in using LinkedIn Recruiter for talent sourcing and recruitment .

We've already explored the essential computer skills for resume that are in high demand. Whether it's for a technical job or not, certain skills are must-haves.

Now, let's focus on how best to present these skills on your resume.

There are two effective ways to showcase your computer skills on your resume:

• Creating a separate skills section. List each skill clearly, providing a quick snapshot of your abilities. It's a neat and efficient approach but may not give a complete picture of how you use these skills. You can also divide the skills section into multiple categories, such as technical, soft skills, languages, etc.
• Integrate your computer skills within your work experience descriptions. For example, adding bullet points like "Implemented encryption protocols to ensure customer data security" under a job role. This approach illustrates not just what skills you have, but how you've effectively used them in real-world situations.

Both methods have their strengths, so choose one that best matches your experience and the job you're applying for. Remember, a well-presented skillset can make a significant difference.

Here's a real-life example for you . Created using Kickresume, this resume highlights computer skills in a separate 'computer skills' category. It's done in a way that catches an employer's attention.

Computer skills for resume example

This resume was written by our experienced resume writers specifically for this profession.

If you feel like you have a lot of skills to showcase, another options is to opt for a skills-based resume . This is a resume format which puts your skills at the forefront to immediately catch the attention of recruiters.

Skills based resumes are beginning to be more and more popular because of their simplicity and straightforwardness.

So you've done your research and found out there are some computer skills missing in your resume (and toolkit)?

There are lots of resources to improve your digital competency, which is just another fancy word for computer skills:

• Microsoft 365 Fundamentals
• Computer Literacy & Basic Computer Skills for Productivity
• Coding for Designers, Managers, and Entrepreneurs Specialization and many more.
• Start networking and join professional groups. Join communities, attend virtual meet-ups, and engage in discussions. Build a network for valuable insights and support in navigating this evolving landscape.
• Visit educational platforms for skill development. Leverage Khan Academy, Codecademy , or edX for interactive learning. Tailor your journey, from coding languages to data analysis, aligning with career aspirations.
• Ask a professional. Learn the ins and outs of computer skills from those who've been there. Turn to a mentor for valuable insights, practical advice, and a clear path to overcome obstacles and make your mark in the job market.

Computer skills for your resume are more than checkboxes — they may be your ticket to getting hired.

Tailor your resume to align with job descriptions, emphasizing industry-specific skills, and watch as your visibility in the competitive job market soars.

And remember, crafting the perfect resume doesn't just require extensive computer skills. All of your resume sections , such as resume summary , education, or work experience , should be 10/10 too.

If you're not much of a writer, you can give the AI resume writer tool a go. This tool simply writes the resume for you in a few seconds. You just need to fill in the details.

Klara graduated from the University of St Andrews in Scotland. After having written resumes for many of her fellow students, she began writing full-time for Kickresume. Klara is our go-to person for all things related to student or 'no experience resumes'. At the same time, she has written some of the most popular resume advice articles on this blog. Her pieces were featured in multiple CNBC articles. When she's not writing, you'll probably find her chasing dogs or people-watching while sipping on a cup of coffee.

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Computer Skills You’ll Need in the Workplace—and How to Show Them Off on a Job Search

As technology becomes more and more ubiquitous, employers are increasingly looking to hire workers with computer skills—regardless of what job they’re being hired to do. No matter what industry or setting you work in, you likely need computer skills to complete your tasks —and find a job in the first place. (If you’re looking for roles to apply for, you can search for open jobs on The Muse .)

What Are Computer Skills?

Computer skills are the knowledge and abilities you need to complete tasks on a desktop, laptop, tablet, mobile phone, or any related device or equipment. They’re a subset of technical skills that are critical in today’s work world as we move toward a more digital-first society, says Muse career coach Barb Girson .

“There was a time when computer skills meant finding your way to the internet or sending and receiving an email,” Girson says, but now we use computer skills for a broad range of important tasks that used to be done by hand or on paper.

Of course, if you’re in IT or programming and you’re creating technology systems, you’ll certainly need computer skills. But they’re also required for accountants who will need to use accounting and payroll software and file taxes, for example. Almost any job in an office, healthcare, or school environment—as well as many other settings—now requires you to use a computer in some capacity. Even jobs traditionally thought of as “blue collar”—like warehouse or manufacturing-line work—now “require comfort with computers for timekeeping, HR, and other company communication,” says Muse career coach Anne M. Kelly .

There are two broad categories of computer skills:

• Hardware skills are the ability to operate computers and related equipment, whether that’s turning on your desktop, hooking it up to a network or printer, or replacing or repairing parts. Most jobs will require that you can operate a computer and can easily learn how to use other equipment. However, more advanced hardware skills like repairs, network configuration, and cybersecurity evaluations will generally be most important for IT and related job functions.
• Software skills are the ability to complete tasks using computer programs or the internet. This could mean sending email, giving PowerPoint presentations, collaborating on Google Docs, setting up and attending video meetings, creating graphics, or completing more advanced tasks such as coding or database administration.

Types of Computer Skills

What computer skills you need will depend on your job, your team, the company you work for, and the industry you work in. For example, marketing strategists will likely need to be familiar with data analysis programs. And no matter what your job function, you might need to be comfortable with project management software like Asana or Trello if your team or company uses one of these programs.

Here are a few common types of computer skills (keep in mind that they may overlap—and this list is not exhaustive):

Office Suites

Office suites are groups of programs used to complete many work tasks. They generally include word processing, spreadsheet, presentation, email, calendar, and storage software. Increasingly, they also include a video meeting program.

There are a few commonly used office suites, including:

• Microsoft Office including Excel, OneDrive, OneNote, Outlook, PowerPoint, Teams, and Word
• Google Workspace including Calendar, Chat, Docs, Drive, Meet, Sheets, and Slides
• Apple iWork including Keynote, Numbers, and Pages

Knowing the basics of these programs is so fundamental to many jobs that most employers will assume you know how to use them on some level. “It’s just a normal part of a job now,” Kelly says. The good news is that a lot of the skills from one of these suites will carry over to another. So if you can’t shell out the high fees for Microsoft Office, you can use the free Google Workspace to familiarize yourself with the basics of these programs.

Presentation Tools

Many jobs require you to give presentations to others on your work, whether that’s sharing the results of a project, campaign, or initiative; pitching a new proposal to colleagues or clients; or training teammates on a new process or technology. The software you use to create presentations is often found in office suites. However, you might also include visual elements such as data visualizations, graphics, or videos from other programs or software.

Some of the most common presentation tools are:

• Apple Keynote
• Data visualization tools such as Microsoft Excel, Tableau, Google Charts, and Infogram
• Google Slides
• Microsoft PowerPoint

Spreadsheets

Like presentation software, the programs needed to create and manipulate spreadsheets are often found in office suites. Depending on your career and job, you may need to use spreadsheets for any number of tasks , including to track progress, sales, clients, inventory, or other items; create macros to automate common tasks; analyze, track, store, and visualize data; or create schedules, maps and other charts. However, for any position, you’ll want to know the basics like how to read and update a spreadsheet, sort data, or create simple formulas.

Common spreadsheet programs include:

• Apple Numbers
• Google Sheets
• Microsoft Excel

Communication Tools

One of the most common uses for computers in the workplace is communication. Depending on your workplace and department culture, you may need computer-specific communication skills for everything from emailing people outside your company to attending meetings and checking in with coworkers. You might use:

• Chat (for example, Slack, Google Chat, Microsoft Teams, Discord, Facebook Workplace Chat)
• Email (for example, Gmail, Outlook, Apple Mail)
• Project management tools (see below)
• Video conferencing (for example, Zoom, Google Meet, Microsoft Teams, Skype, RingCentral, BlueJeans)

Collaboration and Project Management Tools

At their core, companies are groups of people working together to achieve common goals. So computer skills that help you collaborate with others are extremely important. There are programs specifically designed to help people work together on documents, presentations, spreadsheets, and other work products. Project management software allows teams and companies to track all the moving pieces of a project and see who is doing what and when.

Some of these tools are:

• Google Workspace
• Microsoft Teams
• Storage and file sharing programs such as Dropbox, Google Drive, AWS Cloud, iCloud

Programming Skills and Coding Languages

Programming skills and coding languages are used to create software, websites, apps, and other computer, tablet, phone, or internet features. These skills are primarily needed by people who work as software engineers , web developers, or similar.

However, other jobs that come into contact with coding languages or produce work that goes onto their company’s website or app—for example, designers, writers and editors, marketers, and video producers—might benefit from learning some basic coding skills. As an editor, I’ve found understanding basic HTML (which I literally learned changing the colors of my Myspace profile) and knowing how to look up useful snippets of code helpful many times when I would’ve otherwise had to wait for other colleagues or departments to get involved with a relatively minor issue.

Some programming skills and coding languages are:

• API creation
• Application scaling
• Back-end framework
• Database administration
• Web development

Job-Specific Skills

Some computer skills are widely transferable between roles and jobs, Girson says. For example, “MS Office Suite and email are baseline for almost any job.” However many other computer skills are used for more job-specific tasks. Even common tools like Excel and email can be used in more complex ways by certain professionals like data analysts or email marketing managers.

Here are a few commonly used skills and tools for certain careers:

• Accounting: Sage 50 Accounting, QuickBooks, NetSuite
• Content: Adobe Suite, content management systems (CMS), Google Analytics and Search Console, Final Cut Pro
• Data: Google Sheets, IBM Cognos Impromptu, Looker, MATLAB, Microsoft Excel, Tableau
• Design: Adobe Creative Suite (Illustrator, InDesign, Photoshop), AutoCAD, Canva, Microsoft Visio
• Marketing: Google Ads, Google Analytics, MailChimp, search engine optimization (SEO) and marketing (SEM), social media management (Facebook, Instagram, Twitter, LinkedIn, YouTube, TikTok)
• Recruiting: Sourcing tools (for example, LinkedIn Recruiter), applicant tracking systems (ATSs) such as Taleo, Lever, or Greenhouse
• Sales: Salesforce, HubSpot

How to Improve Your Computer Skills

You can gain new computer skills or hone the ones you already have both at work and outside of it. Plus, technology is constantly changing so “there is no reason for us not to keep learning and growing and staying digitally current,” Girson says.

Here are a few tips:

• Take a class: Many computer skills can be learned through online classes on popular education platforms like Coursera, LinkedIn Learning, and Udemy—often for free or at a low cost. You can also consider taking a college or university course online or on campus. For some computer skills, like coding and data science, there are bootcamps dedicated to preparing people for careers in these fields.
• Go to the source: If you’re looking to learn more about a specific program or technology, your first stop should often be the website of the company that makes it. There are typically free tutorials, FAQ pages, or even training and courses offered directly by the creator of the software.
• Find free tutorials on YouTube or similar platforms: One other advantage to the digital age? Almost anyone can share information they’ve learned with the world. If you need to learn how to perform a specific task on a computer, there are usually one or more YouTube videos that will guide you through it step by step. Follow along with the tutorial each time you use your new skill until you have it down. There are also many dedicated online forums where you can post tech questions for other users to answer.
• Ask for help: If you know someone (either in your personal or professional life) who’s good at the skill you want to improve or learn, you can ask them for help. You might ask them to help guide you through something small or see if you can watch them complete a computer task. Or you can ask them how they learned their skills or what resources they can point you to.

How to Present Computer Skills in Your Job Search

Your source of truth when deciding what skills to highlight in your application materials is always the job description. Read it closely. Then, reread it and note the skills mentioned. If you have experience with these computer skills, they belong on your resume. The ones that are especially important to the job might also belong in your cover letter and interview answers.

Since many computer skills, such as email, are seen as “givens,” listing something like “ Proficient in Microsoft Office ” on your resume isn’t just unnecessary, it can make you look out of touch or even open you up to age discrimination . And remember, the programs within office suites have a number of functions. Employers are far more interested in your specific abilities within these programs than knowing you have a basic familiarity with them. If you’re not sure what skills to put forward, Girson suggests only including computer skills you know you’ll use on the job or are in the job description.

Once you know which computer skills you want to emphasize to employers, here’s how you include them:

On Your Resume

Your resume is often the first impression a prospective employer will have of you. And when a “resume is angled and crafted effectively, the response will be, ‘Let’s interview this person as they sound perfect for the job,’” Girson says. So you should tailor your resume for every job you apply to—i.e., rework and reword your resume so that it highlights the specific skills, experiences, and qualifications listed in the job description.

One of the first places a recruiter or hiring manager’s eyes will go on your resume is your skills section , which should quickly reveal whether you have all the key skills needed to perform a job well—so make sure your relevant computer skills are there. If you want to make them even easier to spot, you can divide your skills section into categories like “technical skills” or even more specific partitions like “coding languages”.

Here’s an example skills section for a digital marketer:

Marketing: copywriting, search engine optimization (SEO), data analytics Marketing Tools: TweetDeck, Google AdWords, Facebook Insights, MailChimp Analysis Tools: Google Analytics and Search Console, Tableau, Looker, Microsoft Excel (including creating macros, formulas, data visualizations, and PivotTables and performing VLOOKUPs and linear regressions)

But you shouldn’t just list the computer skills you found in the job description in your skills section. You also need to show anyone reading your resume how you’ve used these skills and how successful you were with them—most commonly by writing strong, quantified bullet points that highlight your achievements.

Here’s a bullet point that highlights some of a financial analyst’s computer skills:

• Analyzed department budgets using Excel PivotTables and XNPV and XIRR functions as well as Vena forecasting to propose budget cuts and created Tableau visualizations to present to management, resulting in 10% spending reduction across the company without any layoffs.

You can also mention especially important computer skills in a resume summary , and if you’re an entry-level candidate, you can talk about computer skills you’ve used for your classes in your education section . If you have a certificate or certification in a relevant or highly sought after technology, that belongs on your resume as well.

Whenever possible, you should try to use the same words that the job description did to describe your skills, Girson says. Many companies use applicant tracking systems (ATSs) to search submitted resumes for relevant keywords—often from the job description. So, for example, if you have experience with WordPress content management systems (CMSs) and the job description is looking for someone with WordPress experience, don’t just say you’ve used a CMS. However, if you have experience using a different CMS, you should still include that on your application materials. For example you might say something like “Uploaded images using Drupal content management system (CMS).”

In a Cover Letter

Cover letters allow you to inject a bit more life and personality than a resume, and you can use them to tell a story or stories about your most important computer skills. For example, you might write:

“I was especially excited to see that your team uses Airtable. At my current job, I led our company-wide transition to Airtable, putting together all the bases, constructing views for each team so they could easily see only the info they needed, and even training all my colleagues. After just a few months, we estimated that Airtable had saved the company over 200 hours that would’ve been spent sending emails back and trying to locate all the pieces of a project.”

On LinkedIn

“In today’s job market, LinkedIn is the place to be seen and heard,” Girson says. Many recruiters use LinkedIn to source candidates, plus the platform can help you grow your network. The “Skills & Endorsements” section of your LinkedIn Profile might seem like the obvious spot to list your computer skills. And while you should include them there (and get endorsements from past colleagues if you can!), recruiters are more likely to see your skills if you work them into your headline, summary, and most recent job experiences at the top of the page.

In Your Interviews

If you’ve made it to the interview stage, you’ve already shown a prospective employer at least some of the skills they want to see. But don’t stop there. As you prepare to answer common interview questions , look for opportunities to mention what technologies and computer skills you’ve used. And “mention them by name,” Kelly says. For example, “I scheduled a Teams meeting and opened a new channel for the project,” or, “I like to keep my meeting notes in Google Drive,” Kelly says.

If you’re answering a behavioral interview question —any question that asks about how you approached a situation in the past—you can take the opportunity to sprinkle in mentions of key computer skills to show your interviewer how you’ve used them to solve problems and meet goals.

Throughout the Hiring Process

As work becomes increasingly technology-driven, so does the hiring process. You’ll almost definitely be communicating with recruiters and hiring managers via email or LinkedIn. You may also need to use scheduling software or participate in a video interview . For some jobs, you’ll even have an interview presentation to give. All of these are opportunities to show off your computer skills.

• Career Blog

150 Computer Skills for a Resume [2024 Guide]

In today’s digital age, computer skills have become an essential requirement for almost every job. Whether it’s data entry, programming, or social media marketing, computers are now an integral part of almost every industry. Hence, it’s crucial for job seekers to highlight their computer skills in their resumes.

Why Computer Skills Matter in Resumes

When recruiters screen resumes, they’re looking for specific skills that match the job’s requirements. In most cases, computer skills are at the top of their list. Recruiters use Applicant Tracking Systems (ATS) to filter resumes based on keywords, and computer skills are often the most commonly used keywords. Therefore, if you want your resume to get noticed, you need to have strong computer skills and showcase them effectively.

How to List Computer Skills in a Resume

Listing your computer skills on your resume can be a bit tricky. It’s important to include them in the right place and format. Here are some tips to help you list your computer skills effectively:

Include a separate section for computer skills:  Start by creating a separate section for computer skills on your resume. This makes it easier for recruiters to find and assess them.

Be specific and relevant:  When listing your computer skills, be specific and relevant to the job you’re applying for. For example, if you’re applying for a programming job, list your programming languages and tools.

Use industry-standard terms:  Ensure that you use industry-standard terms when listing your computer skills. This makes it easier for recruiters and hiring managers to understand your skills.

Classify your skills:  Classify your computer skills as beginner, intermediate, or advanced to give recruiters an idea of your expertise.

Importance of Aligning Computer Skills with Job Requirements

Having relevant computer skills is not enough; you need to align them with the job requirements. For example, if a job requires experience with Microsoft Excel, you should mention your experience with Excel instead of just listing it as a computer skill. When you align your computer skills with the job requirements, you show the recruiter that you understand the company’s needs and are a good fit for the job.

It’s critical for job seekers to highlight their computer skills in their resumes to increase their chances of getting hired. By following these tips and aligning your computer skills with the job requirements, you can impress recruiters and showcase your expertise effectively.

Basic Computer Skills

Technology is now becoming an essential tool in today’s workforce. From basic computer operations to graphic designs and programming, being knowledgeable in these skills is an advantage in any job. Below are the fundamental computer skills and knowledge that you should include in your resume.

Operating System Knowledge (Windows, Mac, and Linux)

Proficiency in the three popular operating systems is vital as they all feature different designs and functionalities. Windows, the most commonly used operating system, is prevalent in almost all businesses. Mac, known for its design and creative tools, is widely used in media-related industries. Linux, on the other hand, is an open-source operating system that is gaining popularity.

Typing and Keyboard Skills

Fast and accurate typing skills play an essential role in many job positions. Learning to use the proper typing technique and becoming familiar with the keyboard layout will help you increase your productivity and efficiency.

Email and Online Communication

Email remains to be one of the primary communication channels globally. Familiarizing yourself with email etiquette and basic email management will not only improve your communication skills but also help you keep organized.

Browsers and Search Engines

Browsers are essential tools in navigating the internet, while search engines help you find relevant information. Being familiar with different browsers and search engines is crucial as they all have different features and capabilities.

Internet Security and Privacy

Being familiar with internet security and privacy is crucial in protecting your personal information online. Knowledge in basic cybersecurity measures such as password management, avoiding phishing scams, and installing anti-virus software will help you secure your information.

Basic Graphic Design and Image Editing

Basic graphic design and image editing skills are now becoming essential in today’s job market. Knowing how to use graphic design tools like Adobe Photoshop and Illustrator would give you an advantage in creative industries.

Basic Programming Concepts and Languages

Basic programming concepts and languages like HTML, CSS, and Javascript are becoming increasingly necessary as businesses shift towards digital platforms. Understanding these basic languages will improve your employability in tech and IT-related fields.

Being well-versed in these fundamental computer skills is an advantage in any job. Make sure to highlight these skills in your resume, and continue to learn and develop your digital skillset to stay current in today’s ever-evolving workforce.

Intermediate Computer Skills

As you progress in your computer skills, you might find yourself requiring more advanced Microsoft Office Suite skills. These skills allow you to perform more complex tasks with the popular software pack, like creating and managing databases, creating advanced spreadsheets, and finding and analyzing data.

Database management skills are essential for anyone who needs to organize and analyze large amounts of data. Moreover, database management is the backbone of many business operations. This skill set includes tasks such as creating and maintaining databases, importing and exporting data, and building complex queries.

Basic web design is also another intermediate computer skill required in today’s digital age. You don’t necessarily need to be a website developer, but possessing basic HTML/CSS knowledge can make your life easier in many jobs. This skill will enable you to create web pages, format rich text, and design basic layout concepts.

Cloud computing is becoming increasingly important for many professionals in various industries. Whether you are working in marketing or management, having solid cloud computing skills will put you ahead of the pack. This skill encompasses an understanding of how cloud computing works and how to use cloud-based systems and technologies to optimize business processes.

Social media has significantly impacted how businesses operate in today’s modern world. Being able to manage social media accounts and create engaging content is vital for any business looking to stay relevant. Social media management skills include tasks such as creating content, scheduling posts, analyzing data, and responding to customer inquiries.

Digital marketing skills are crucial for anyone who wants to be successful in the world of online business. This skill set entails creating and executing an online marketing plan, optimizing websites and content for search engines, running pay-per-click (PPC) campaigns, and tracking user behavior patterns.

Customer relationship management (CRM) software and enterprise resource planning (ERP) systems are used extensively by businesses of all sizes. Being familiar with these systems is vital for any role that involves customer service or sales. CRM software helps to keep track of customer interactions and provide customer support, while ERP systems ensure that inventory and accounting are managed effectively.

Video and audio editing skills are essential for anyone working in media and production. Whether it’s editing a podcast or creating a social media video, these skills can make your content more engaging and informative. Video and audio editing skills include using software like Adobe Premiere Pro or Audacity to edit and craft high-quality multimedia.

SEO (Search Engine Optimization) is a must-have knowledge for anyone working in digital marketing, especially if you’re responsible for promoting your business’s online presence. SEO requires a basic understanding of how search engines work and how to optimize content to rank higher in the search engine results.

Mastering these intermediate computer skills will help you become an asset in the modern workforce. With technology advancing every day, there has never been a better time to improve upon your computer skills and become a more versatile, valuable employee.

Advanced Computer Skills

As we move further into the age of technology, advanced computer skills are becoming increasingly important for individuals seeking career growth. Below are six categories of advanced computer skills that have been identified as being in high demand:

1. Big Data Analytics

Big data analytics involves gathering, processing, and analyzing large and complex data sets to gain insights and make better business decisions. The ability to use tools like Hadoop, Spark, and Tableau can make a significant difference in a company’s success.

2. Software Development

Software development is the process of creating, designing, and maintaining software. Beyond programming languages like Python, C++, and Java, an understanding of Agile methodologies, version control systems, and testing frameworks is crucial for success.

3. Machine Learning and AI

Machine learning and artificial intelligence are powerful tools in the digital age. Understanding these technologies, including deep learning, neural networks, and natural language processing, can provide a competitive edge in fields like finance, healthcare, and marketing.

4. Cybersecurity

Cybersecurity is the practice of protecting systems, networks, and data from digital attacks. Knowledge in areas like penetration testing, vulnerability assessment, and incident response are highly sought after in today’s world of cyber threats.

5. Cloud Architecture

Cloud architecture is the design and planning of computer systems that utilize cloud computing. This includes knowledge of cloud service providers like Amazon Web Services, Microsoft Azure, and Google Cloud, as well as virtualization environments like Docker and Kubernetes.

6. Blockchain

Blockchain is a distributed ledger technology used for storing and recording transactions. A background in cryptography, smart contracts, and decentralized applications (DApps) can provide a unique skill set in fields such as finance, supply chain management, and healthcare.

Possessing advanced computer skills can provide a significant advantage in today’s job market. By gaining expertise in the areas outlined above, individuals can set themselves apart and position themselves for success in a variety of industries.

Industry-Specific Computer Skills

In today’s digital age, proficiency in various computer skills is a must-have for any job applicant. Demonstrating a range of industry-specific computer skills can make your resume stand out from the crowd and increase your chances of landing your dream job. Here are a few industry-specific computer skills that you might want to consider listing on your resume.

Healthcare and Medical Software

Computer skills in the healthcare industry are highly sought-after, especially with the rise of electronic health records (EHRs). Healthcare professionals must be proficient in various medical software tools, which are designed to capture, store, and share patients’ health information. Here are some of the most popular medical software tools that you might want to consider listing on your resume:

• Electronic Health Records (EHRs): EHRs are digital records of patient health information, including medical history, lab results, and diagnoses.
• Practice Management Software: This tool helps healthcare professionals manage their medical practice, including scheduling appointments, billing, and other administrative tasks.
• Medical Imaging Software: This software helps doctors to analyze and interpret medical images, such as x-rays and MRIs.

Accounting and Finance Software

Computer skills in accounting and finance can be highly beneficial for your career. Proficiency in financial analysis and accounting software tools can demonstrate your analytical abilities and your attention to detail. Here are some of the most popular accounting and finance software tools that you might want to consider listing on your resume:

• QuickBooks: QuickBooks is an accounting software that is widely used by businesses of all sizes to manage their finances.
• SAP: SAP is an enterprise resource planning (ERP) software that helps businesses manage their accounting, inventory, and other financial processes.
• Excel: Excel is a spreadsheet program that can be used for a range of financial analyses, including building financial models, analyzing financial data, and creating budgets.

Creative and Design Industry Software

If you work in a creative industry, your computer skills can be just as important as your artistic abilities. Proficiency in creative and design software can help you bring your creative ideas to life and showcase your work to potential employers. Here are some of the most popular creative and design industry software tools that you might want to consider listing on your resume:

• Adobe Creative Suite: Adobe Creative Suite is a collection of software tools for graphic design, video editing, and web development.
• Sketch: Sketch is a vector graphics editor that is widely used by web and app designers to create user interfaces and wireframes.
• AutoCAD: AutoCAD is a computer-aided design (CAD) software that is widely used in the architectural, engineering, and construction industries.

Legal Software

Computer skills in the legal industry are becoming increasingly important, especially with the rise of legal research software and the digitization of legal documents.

Job-Specific Computer Skills

In today’s digital age, it has become increasingly important for job seekers to highlight their computer skills on their resume. Employers and recruiters are interested in candidates with strong technical abilities that can help their business grow and succeed. In this section, we will focus on job-specific computer skills that can enhance your resume and increase your chances of landing your dream job.

Data Entry and Analysis Skills

Data plays a crucial role in decision-making for almost every business. Therefore, having data entry and analysis skills is crucial for job seekers looking to work in finance, accounting, business analysis, or any other data-intensive role. Data entry and analysis skills include proficiency in software like Excel, Google Sheets, and other database management tools. Job seekers must showcase their ability to manage and analyze data accurately and efficiently by highlighting any specific projects they have worked on.

Technical Writing and Documentation

In an era where almost every business relies on technology to function, technical writing and documentation skills have become increasingly important. Technical writers are responsible for creating user manuals, training guides, technical reports, whitepapers, and other documentation materials that assist end-users, stakeholders, or other team members. Such skills require proficiency in software tools like Microsoft Word, Google Docs, and other documentation platforms. Candidates with technical writing and documentation skills must highlight their ability to communicate technical information effectively and concisely, thereby demonstrating their ability to help end-users operate technology products with ease.

Administrative and Organizational Software Skills

Administrative staff often manage various tasks that require juggling multiple priorities such as calendar scheduling, email management, and document coordination. Knowledge of administrative software platforms like Microsoft Office, Google Drive, and other project management tools is crucial for managing such tasks. Candidates that have experience managing administrative work and software should highlight their ability to streamline workflows using digital tools, thereby proving their ability to handle day-to-day tasks with ease.

Sales and Marketing Technology Skills

Sales and marketing is another area where technology plays a crucial role. Proficiency in Customer Relationship Management (CRM) platforms like Salesforce, marketing automation tools like HubSpot, and email marketing platforms like MailChimp would add value to a candidate’s resume. Demonstrating such abilities highlights a candidate’s understanding of how technology can be leveraged to enhance business growth, which is highly sought after by potential employers.

Project Management Software Skills

Project management software skills are highly valued in today’s marketplace. Employers constantly seek candidates who can manage and deliver projects within budget and on schedule. Knowledge of project management software platforms like Trello, Jira, and Asana is highly valued. Candidates with such skills should highlight their ability to manage project timelines and budgets, assign tasks to team members, and generate project reports accurately.

Job-specific computer skills play a vital role in enhancing a candidate’s resume and increasing their chances of landing their dream job.

Top 10 In-Demand Computer Skills for 2023

As technology continues to advance rapidly, it is vital to keep up with the latest in-demand computer skills. Employers are always looking for individuals who possess a diverse range of technical abilities to advance their business. Here are the top 10 in-demand computer skills for 2023 that should be added to your resume:

1. Artificial Intelligence

Artificial Intelligence (AI) is the ability of machines to learn and understand human behavior. AI is used in various industries such as healthcare, finance, and retail to provide faster, more accurate services. In the coming years, individuals with skills in AI programming, machine learning, and natural language processing will be highly sought after.

2. Robotics

Robotics is a rapidly growing field that involves designing, building, and operating robot systems. Robotics is used for various tasks, including automated manufacturing, agriculture, and service industries. Individuals with skills in robot programming, control systems, and machine vision will be in high demand in the coming years.

3. Cybersecurity

Cybersecurity is the practice of protecting computer systems and networks from theft, damage, or unauthorized access. As more companies and industries rely on technology to store sensitive information, cybersecurity will continue to be a valuable skill. Individuals with skills in ethical hacking, network defense, and malware analysis will be in high demand.

4. Data Science

Data Science involves the extraction of valuable insights and knowledge from large and complex data sets. Companies are using data science to improve efficiencies, analyze customer behavior, and predict market trends. Individuals with skills in machine learning, data analytics, and computer programming will be highly sought after.

5. Quantum Computing

Quantum computing is an emerging technology that uses quantum mechanics to process information. Quantum computing has the potential to solve complex problems quickly that would take traditional computers years to solve. Individuals with skills in quantum programming, quantum algorithms, and quantum encryption will be highly sought after.

Blockchain is a decentralized digital ledger that records transactions in a secure and transparent way. Blockchain technology is used in cryptocurrencies, supply chain management, healthcare, and more. Individuals with skills in blockchain development, smart contract programming, and distributed ledger technology will be highly sought after.

7. 5G Technology

5G technology is the fifth generation of mobile internet connectivity. 5G is faster and more reliable than previous generations of mobile technology, enabling new possibilities in areas such as virtual and augmented reality. Individuals with skills in 5G technology, wireless communication, and mobile network engineering will be highly sought after.

8. Cloud Computing

Cloud computing is the delivery of computing services over the internet. Cloud computing is used to store and access data, host applications, and process information. Individuals with skills in cloud architecture, cloud security, and cloud-based application development will be highly sought after.

How to Improve Your Computer Skills

Improving your computer skills is essential in today’s job market. Here are four ways to enhance your skills:

Online Courses and Tutorials

Online courses and tutorials are excellent resources to improve your computer skills. They provide a flexible learning experience, allowing you to learn at your own pace, and you can choose the course material that suits your current knowledge level. Many online courses and tutorials offer certificates or badges upon completion, which you can add to your resume, demonstrating your expertise in a particular area.

Certifications

Getting certified is another way to validate your computer skills. Certifications are industry-recognized, and they show that you have a certain level of knowledge and expertise in a specific technology or software. Certifications are offered by various organizations, such as Microsoft, CompTIA, and Cisco. Include your certifications on your resume to showcase your qualifications and stand out to employers.

Practical Application and Experiential Learning

Practical application and experiential learning offer valuable hands-on experience, which is particularly useful in industries such as IT and software development. You can gain practical experience by completing internships, volunteering, or working on real-world projects. Employers value practical experience as it demonstrates that you can apply your knowledge to solve real-world problems. Include this experience on your resume, highlighting the skills you acquired and the projects you worked on.

Experimentation and Exploration

Experimenting with different software and technologies is also an effective way to improve your computer skills. Try out new software applications, learn programming languages, or explore data science. Engaging in self-directed learning demonstrates your passion for computer science and your desire to improve your skills continuously. You can also include your experimentation and exploration on your resume to showcase your curiosity and initiative.

By utilizing these four methods, you can improve your computer skills and enhance your marketability. Include your computer skills on your resume using industry-specific keywords, and highlight the skills that match the job requirements. Effectively showcasing your skills and experience can help secure you an interview and ultimately land your desired job in the computer science field.

Dos and Don’ts of Listing Computer Skills in Resumes

When it comes to listing computer skills on resumes, there are certain dos and don’ts that can make all the difference. Here are some key guidelines to keep in mind:

Do prioritize the most relevant skills : If you’re applying for a job in a specific field or industry, make sure to prioritize the skills that are most relevant to that particular role. Hiring managers want to see that you have the skills and experience needed for the job, so tailoring your resume to showcase these abilities can be very effective.

Do demonstrate your proficiency : Simply listing a bunch of technical-sounding skills won’t cut it. Make sure to provide concrete examples of how you’ve used your computer skills in past roles. What types of projects have you worked on? What software have you mastered? Be specific and provide details to help you stand out in a sea of applicants.

Do mix hard and soft skills : While hard skills like coding and programming are certainly important, it’s also valuable to highlight your softer skills. For example, highlighting your ability to collaborate with others, troubleshoot technical issues, or quickly learn new software can help demonstrate your versatility and potential value to an employer.

Do keep it concise : While you want to highlight your skills and experience, you don’t want to overwhelm the hiring manager with too much text. Keep your resume concise and focused, with a clean layout that highlights your most important information.

Don’ts

Don’t oversell your abilities : While it’s important to showcase your skills and experience, it’s equally important to be honest about your abilities. Don’t exaggerate your experience or claim to have skills that you don’t actually possess. This will only hurt your chances of landing the job in the end.

Don’t list irrelevant skills : While it’s okay to showcase some of your more general computer skills, like Microsoft Office or basic coding knowledge, avoid listing skills that aren’t relevant to the job you’re applying for. This can make your resume seem unfocused and less compelling to hiring managers.

Don’t neglect your soft skills : While hard skills are certainly important, don’t forget to highlight your soft skills as well. Being able to work on a team, communicate effectively, and manage your time well are all valuable skills that can help set you apart from other applicants.

Don’t forget to update your skills : If you’ve listed the same computer skills on your resume for years without updating them, it’s time to revisit your list. Tech skills evolve quickly, and employers want to see that you’re up-to-date with the latest software and trends in your field.

By following these dos and don’ts of listing computer skills on your resume, you can help ensure that your application stands out to hiring managers and increases your chances of landing your dream job.

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20+ Key Computer Skills to List on Your Resume in 2024 (With Examples)

With the world becoming more digitally focused, having strong computer skills is more important than ever. In this guide, we will cover what computer skills are and which ones are best to include on your resume.

What are Computer Skills?

Computer skills refer to the abilities a person has to operate and use computers.

The possibilities of what computers can do are endless.

As a result, there is a wide range of different skills that can fall into this category.

When thinking about skills in general, they can fall into one of two categories:

• ‍ Hard Skills: Quantifiable skills that involve a person’s physical and mental abilities. ‍
• Soft Skills: More abstract skills that deal with social interactions and emotions.

Most computer skills fall into the hard skills category.

This is because computer skills are technical abilities that a person has to learn.

Whereas soft skills such as empathy may come naturally to a person, hard skills must be earned through training and education.

When and Why Should I Include Computer Skills on My Resume?     

Almost all jobs nowadays involve computers and digital services of some kind.

This has made employers’ demand for computer skills all the more prevalent.

This is especially true for jobs in the realm of administration and management!

In general, you should include computer skills on any resume used to apply for a job that uses technology.

If you are unsure whether the job you are applying for wants computer skills, look to the description of the job posting.

If the requirements call for specific computer skills, then be sure to add the ones that you have to your resume.

To learn more about all the best elements to include on a resume, read our guide on What to Put on a Resume in 2024(with Examples and Tips) !

Beautiful resume templates to land your dream job

‍ What Are the Best Computer Skills I Should Add to My Resume?

There are a few different categories of computer skills to consider adding to your resume:

• ‍ Specific Program Proficiencies: Most companies will expect you to be proficient in commonly used programs that allow collaboration and team sharing. Including these on your resume can increase your chances of impressing employers.
• ‍ Basic Computer Skills: The basic computer skills most employers expect are often beginner-friendly. This means you can easily learn about these skills and add them to your resume.
• ‍ Advanced Computers Skills: Advanced computer skills begin to deal with programming and back-end processes. These skills typically require education or training of some kind to become proficient.

Typically, applicants will include a combination of all three categories of skills.

For entry-level jobs or jobs involving only basic use of computers, advanced computer skills may not be necessary.

Let’s now examine the best program proficiencies, basic computer skills, and advanced computer skills to include on your resume.

5 Essential Programs for Computer Skills

• ‍ Microsoft Office: Office is Microsoft’s suite of productivity programs. They include apps such as Word, Excel, Powerpoint, and OneDrive. This set of programs is compatible with Windows operating systems.
• ‍ iWork: The Apple equivalent to Microsoft Office is iWork. It includes apps such as Pages, Numbers, Keynote, and iCloud. Naturally, this set of programs is compatible with Apple’s MacOS operating system
• ‍ Google Workspace: For a cloud-based set of productivity apps, Google Workspace is the way to go. This includes Google Drive, Docs, Sheets, Calendar, and Gmail. Google Workspace is advantageous because it can be accessed from anywhere at any time so long as there is working internet.
• ‍ Adobe Creative Cloud: Adobe programs are primarily used for design and development. Commonly used programs include Photoshop, Illustrator, InDesign, and Acrobat. If you are entering into a job that requires design, knowing these programs will be key.  
• ‍ Quickbooks: Accounting is a crucial component of any business. The most commonly used accounting software is Quickbooks. Earning a Quickbooks certification can give you a competitive edge, especially in administrative or accounting jobs.

8 Basic Computer Skills

• ‍ Typing: Typing refers to your ability to use a keyboard. A person’s type speed is often used to indicate their level of ability, with 70 words per minute and above preferred for writing professionals.  
• ‍ Spreadsheets: A crucial skill when working with data and computers is the ability to create spreadsheets. These spreadsheets should be intuitive and well-organized. As part of this skill, you should understand how to input data and use formulas.  
• ‍ Multi-Media: These days, documents, presentations, and more can be enhanced with videos and other media. Having a strong understanding of how to create and use multi-media on a computer is essential.
• ‍ Operating Systems: A computer will have significantly different navigational elements and shortcuts depending on the operating system used. There are two main operating systems to know – Apple’s MacOS and Microsoft’s Windows.
• ‍ Web Browsers: Like operating systems, the navigations and shortcuts can differ between web browsers. The main browsers are Chrome, Safari, Firefox, and Internet Explorer. Each can also come with different apps and extensions to familiarize yourself with.
• ‍ Email Organization: Email has become a fundamental form of communication. There are many email skills to know including how to write and send emails, create folders, organize files, and share documents and threads.
• ‍ Graphics: Graphics have to do with the visual elements on a computer. Understanding how to arrange graphics to be effective is key when creating documents, ebooks, or other business-related materials.
• ‍ Social Media: Social media platforms have taken the world by storm. As a result, knowing how to use the platforms has been coupled with computer skills in what some call digital literacy .   Popular platforms include Facebook, LinkedIn, Instagram, Twitter, Pinterest, and TikTok.

8 Advanced Computer Skills

• ‍ Enterprise Applications: Enterprise applications are expansive software systems designed for use by large corporate or governmental entities. Common examples include Business Continuity Planning (BCP) and Customer Relationship Management (CRM).
• ‍ Hardware Management: Working with onsite computer equipment means having to manage a lot of hardware. Tasks within this skill can include system administration, installation, and configuration.
• ‍ Tech Maintenance: Along with managing hardware, working with large systems also requires a fair amount of maintenance. Repair, support, backup, and recovery are essential components of this skill.
• ‍ Programming Languages: Coding has become a highly valued skill by employers who work heavily with computers. There are many, many programming languages to learn to use. Popular examples include Python, Java, and Ruby.  
• ‍ Web Development: Coupled with coding and programming languages is web development. Web development uses coding for the specific purpose of building and maintaining websites. HTML, CSS, JavaScript are common programming languages used for this.
• ‍ Data Science: The closer you work with computers and digital services, the more data you will have to deal with. Understanding how to gather and interpret data is a sought-after skill. Data mining, modeling, and management are essential components of data science.
• ‍ Data Visualization: Data visualization is simply the ability to take data science and visual and understandable representations of the data. This can include charts and graphs. Companies seek this skill as it helps with presentations, asking for funding, and more.  
• ‍ Artificial Intelligence: AI has taken over the digital industry. Knowing how to work with and modify AI is a crucial skill to have moving forward into a more digital world.

For more ideas on other skills to include on a resume, check out our list of 100+ Key Skills for a Resume (with Examples for Any Job) .

‍ How Do I List My Computer Skills on a Resume?

There are two main formatting options for listing your computer skills on a resume:

• Including computer skills in your work experience section
• Creating a separate section for computer skills

Oftentimes, applicants will you a combination of these two methods.

Soft skills can be more beneficial to include in the work experience section so that you can provide greater detail.

Hard skills, comparatively, don’t always need much explanation and can be listed more plainly in a skills section.

1) Including Computer Skills in Your Work Experience Section

Work Experience Office Assistant, Gatlinburg Visitor Center November 2016 – December 2020 • Typing Speed: 85 words per minute • Certified in Microsoft Office • Can create Data Visualizations

Why It’s Wrong: In the work experience section, you want to highlight your greatest strengths and most quantifiable accomplishments.

Things such as typing speed and certifications can be left for the skills section.

As for the data visualization, more information and detail should be given.

Work Experience Office Assistant, Gatlinburg Visitor Center November 2016 – December 2020 • Typed daily morning briefings on upcoming events with entire office staff • Created operational expense spreadsheets that help reduce operational costs by 15 percent • Generated a monthly overview of visitor data and spending using charts, statistics, and graphics

In this corrected example, the original skills are still touched upon but in a much more direct way.

The skills are proven through evidence and examples.

2) Create a Separate Computer Skills Section

Computer Skills • Google Workspace • Programming Languages • Graphics

Why It’s Wrong: Though computer skills can be kept short and sweet, they should still provide a certain level of specificity.

In this example, the applicant has listed programming languages but not which specific ones they are proficient in.

They have also listed Google Workspace without indicating proficiency.

As for graphics, they provide no insight into what kinds of graphics.

Computer Skills • Google Workspace Certification • Python, HTML, Ruby • Informational Graphics (Adobe Creative Cloud)

In this corrected example, the applicant indicates they have earned a certification and lists specific programming languages they are proficient in.

Plus, they offer more specific information about their graphics abilities, including what programs they use.

Hint: Want to earn that Google Workspace certification? Check it out here !

For more help crafting your ideal resume, take a look at our guide on How to Write the Perfect Resume in 2024 (with Examples) .

Final Takeaways

Having a strong set of computer skills has become highly important to employers.

Here are our top 5 takeaways for including computer skills on a resume:

• Divide your skills into program proficiencies, basic skills, and advanced skills. Try to include some from all categories.
• Computer skills are hard skills. It is important to remember to include both hard and soft skills on your resume.
• Be specific in your language – for instance, state the specific programming languages you can use.
• When using computer skills in your work experience section, provide quantifiable evidence of that skill.
• If you lack many computer skills, seek out certification programs to enhance your skills.

Don’t miss out on any of our great resume content. Here are Easy Resume we offer a wide selection of free resume guides and career advice articles.

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Ed is a co-founder of Easy Resume. His background in scaling teams at tech startups over the last decade has given him extensive experience and knowledge around how to hire top talent and build successful teams. He enjoys mentoring, coaching, and helping others reach their career goals. When he's not writing about career-related advice, he's playing with his dog, Lilo, or going on long hikes in upstate New York.

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4 Desktop Support Resume Examples - Here's What Works In 2024

Computers went mainstream in the 80s and have become vital components of operational efficiency. in this digital era, organizations rely on computers to run virtually all functions. so as the digital space keeps growing in size and complexity, it’s logical that the demand for skilled desktop support staff will also increase. however, the journey to getting into these roles starts by writing a powerful desktop support job resume outlining your skills and expertise. here is how to do it..

Computers, laptops, and tablets have become mainstays in organizations and homes. The first-ever PCs hit the market in 1974, and by 2000, more than half of U.S. households had a computer. Data from various industry reports suggest that computer ownership is rapidly approaching saturation among American homes, with 95.2% owning at least one computer.

Computers perform a wide range of functions, making them integral to everyday life. While most people can carry out basic functions using these digital electronic machines, they will likely need technical support occasionally when things get a little complicated. This is where desktop support professionals come into the picture. These are usually IT professionals with above-average technical knowledge of software systems and computer hardware. Desktop support chiefly deals with desktop or laptop issues. Their roles and responsibilities mainly fall into:

• Operational management
• Acquisition and deployment
• Strategy and planning

The minimum academic requirement for desktop support roles is a Bachelor’s degree in Computer Science or a related field. In some cases, a high school diploma or an Associate’s degree may be acceptable, especially for candidates with solid backgrounds in technical systems and hands-on knowledge. Top in-demand certifications in 2023 include:

• CompTIA Network+
• Google IT Support Professional Certificate
• Cisco Certified Network Associate (CCNA)
• Information Technology Infrastructure Library (ITIL)
• Microsoft certifications – Modern Desktop Administrator Associate, Azure Solutions Architect, etc.

Overall employment of desktop supports is projected to grow by 9% from 2020 to 2030 . This translates to an average of 70,400 jobs every year. So, this is undoubtedly a vibrant industry with good job security.

Desktop Support Resume Templates

Jump to a template:

• Desktop Support Representative
• Desktop Support Analyst
• Desktop Support Specialist
• Desktop Support Engineer

Jump to a resource:

• Keywords for Desktop Support Resumes

Desktop Support Resume Tips

• Action Verbs to Use
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 4: Desktop Support Representative Resume Example

This professional is also a customer service representative. They are mainly responsible for customer and client queries, complaints and inquiries. They are usually the first contact point with customers whenever an issue crops up and for introductory information. In some cases, they can perform proactive maintenance and other technical assistance. This desktop support representative resume example highlights the applicant’s core duties and responsibilities throughout their career. Being a highly technical field, the resume has a separate skills section that showcases the applicant’s skill set. All of these are built on a solid Computer Information Technology educational background.

We're just getting the template ready for you, just a second left.

Tips to help you write your Desktop Support Representative resume in 2024

   summarize your key strengths/achievements in desktop support using a resume summary.

Hiring managers do not have enough time to go through entire resumes. So they mostly skim through in under 8 seconds as they look for the ideal candidate. Therefore, condense your key achievements and strengths in the resume summary where they can’t be missed. Keep it short and precise, 3-4 sentences. Notice how this applicant captures their expertise in Windows OS in the resume summary.

   Use numbers to show your impact as a desktop support representative

Numbers Don’t Lie – show the hiring manager that you’re results-oriented by quantifying your accomplishments. Use numbers and percentages when highlighting what you’ve done and achieved. For example, simply saying “Enhanced customer satisfaction and reduced costs” isn’t as impactful as “Enhanced customer satisfaction by 48% and reduced costs by an average of 37% by….”

Skills you can include on your Desktop Support Representative resume

Template 2 of 4: desktop support analyst resume example.

Support analysts analyze, repair and maintain computer software and hardware systems. They can also communicate directly with clients while responding to tickets, troubleshooting or resolving problems. In larger organizations, they may be tasked with developing and enforcing IT policies that promote the organization’s overall objectives. This desktop support analyst resume template solely focuses on the applicant’s relevant job experience. This is useful if an applicant targets a specific role and wants to match their skill set to those in the job description. Moreover, a solid academic background in Information Technology demonstrates the applicant’s foundational knowledge and ties to their career.

Tips to help you write your Desktop Support Analyst resume in 2024

   tailor your resume to the desktop support analyst job.

So you might have worked in several different desktop support roles, and it may be impractical to list everything you’ve done in your career. The standard practice is to structure your resume to focus more on the new role you’re applying for. You could feature other responsibilities that match those of the job you’re applying for. This resume effectively captures this concept.

   Focus on desktop support analyst keywords and experience only

Using technical language effectively demonstrates your expertise in the job position you’re applying for. So terms and phrases like “laptop rollout deployment,” “load sets for Windows,” “software version tracking,” “troubleshooting,” and so on makes your resume sound professional and prove you’re familiar with such concepts.

Skills you can include on your Desktop Support Analyst resume

Template 3 of 4: desktop support specialist resume example.

A desktop support specialist is an upper-tier role. The holder of this office essentially performs the functions of a desktop support analyst but on a broader scope. In addition to technical support, a desktop support specialist also offers administrative support. These professionals typically have extensive knowledge of an organization’s IT infrastructure and, therefore, oversee its maintenance. As this desktop support specialist resume template indicates, applicants for such top-tier desktop support roles must demonstrate a wealth of experience and an expansive skill set. So, the resume focuses more on these two components. The resume shows the applicant’s broader knowledge (Master’s degree in Psychology), which can be handy when working with other people and teams on projects.

Tips to help you write your Desktop Support Specialist resume in 2024

   demonstrate your coordination and organization skills.

At this level, hiring managers are more interested in applicants with people, coordination and organizational skills. These are important for cooperative teamwork, mentoring, supervision, and project management. This resume showcases the applicant’s ability to train other employees, cooperate/work with different teams, and lead projects.

   Go all out with your desktop support specialist skills

Notice how this resume template highlights many of the applicant’s technical skills. Desktop support roles are typically skill-intensive, so if you have the skills, flaunt them. For such senior positions, more skills show you have the baseline abilities to fill the position. It also shows you’re an ambitious person.

Skills you can include on your Desktop Support Specialist resume

Template 4 of 4: desktop support engineer resume example.

This professional carries out various duties, including fixing software and hardware issues, security and server problems, and customer queries and inquiries. Apart from a strong educational background, proven work experience and advanced knowledge of computers, chipsets, hardware and software systems, and peripherals are major requirements for applicants. This desktop support engineer resume example shows an applicant with extensive industry experience and an equally impressive skill set. The resume zeroes in on the recent roles and responsibilities the applicant performed in the capacity of a support engineer in other workstations. A strong educational background in Network Engineering coupled with a CompTIA A+ certification strengthens this resume significantly.

Tips to help you write your Desktop Support Engineer resume in 2024

   show impact or ability to impact the bottom line.

One of the top-selling points for applicants seeking high-profile roles like these is the ability to impact the company’s bottom line, i.e., costs and revenues. So, demonstrate how your contributions directly or indirectly led to increased revenue, reduced costs, or improved work efficiency. For example, this applicant indicates they “designed a training course that increased efficiency by 25%.” This shows they possess the expertise to identify and eradicate deadweights to boost efficiency.

   Show why you’re the ideal desktop support engineer candidate

For top-tier roles like this one, it’s vital to prove that you can handle the demands of the position. This means showing the hiring manager you have the proper academic credentials, experience, and certifications. Notice the emphasis on ‘proper.’ For example, highly valued degrees are Information Technology, Computer Networking and Computer Science. Similarly, top in-demand certifications include Citrix Certified Administrator, Microsoft Certified Systems Engineer (MCSE), etc.

Skills you can include on your Desktop Support Engineer resume

We spoke with hiring managers at companies like Intel, Dell, and IBM to understand what they look for in desktop support resumes. Based on their feedback and our own expertise, we've put together the following tips to help your resume stand out. By focusing on the specific skills and experiences that matter most in this field, you can create a resume that will catch the attention of top employers.

   Highlight your technical skills

Employers want to see that you have the specific technical skills needed for the job. Be sure to include:

• Operating systems you're proficient in, such as Windows, Mac OS, and Linux
• Software you're experienced with, like Microsoft Office, Adobe Creative Suite, and antivirus programs
• Hardware you can troubleshoot and repair, such as printers, scanners, and mobile devices

Don't just list the skills though. Provide specific examples of how you've used them, such as:

Resolved 50+ user tickets per week, troubleshooting issues with Windows 10, Microsoft Office, and HP printers

   Show your customer service experience

Desktop support is as much about helping people as it is about fixing computers. Hiring managers want to see that you have strong customer service skills. Highlight any experience you have working directly with customers or end-users, even if it's from a different industry.

For example:

• Provided friendly and patient technical support to 100+ users per day in a busy call center environment
• Consistently met or exceeded customer satisfaction targets, maintaining a 95%+ rating

Avoid generic statements like:

• Good communication skills
• Works well with others

   Quantify your impact

Where possible, use numbers to show the impact you've had in previous roles. This helps employers understand the scope of your experience. For example:

• Managed a fleet of 500+ Windows PCs across 3 offices
• Implemented a new ticketing system that reduced average resolution time by 25%
• Created a self-service knowledge base that decreased support requests by 15%

Avoid vague statements like:

• Handled a high volume of support tickets
• Improved efficiency of the IT department

   Include relevant certifications

Certifications show employers that you have the knowledge and skills they're looking for. Some of the most valuable certifications in desktop support include:

• Microsoft Certified Desktop Support Technician (MCDST)
• Apple Certified Support Professional (ACSP)
• HDI Desktop Support Technician

List your certifications in a separate section to make them easy for hiring managers to find. Include the full name of the certification, the issuing organization, and the date you earned it.

   Showcase your problem-solving skills

Desktop support is all about solving problems. Employers want to see specific examples of how you've troubleshot and resolved technical issues. Use bullet points to describe the problem, the steps you took to investigate, and the solution you implemented.

• Investigated reports of slow network performance, identified a malfunctioning switch as the root cause, and coordinated replacement, restoring normal speeds for 200+ users
• Diagnosed and resolved a complex software conflict that was causing frequent crashes for a critical business application, resulting in improved stability and productivity for the accounting department

   Tailor your resume to the job

Every company has different needs and uses different technology. Review the job posting carefully and customize your resume to highlight the skills and experience that are most relevant to that specific role. If the job requires experience with a particular software or operating system, make sure that's prominently featured.

For example, if the job posting mentions that the company uses Cisco networking equipment, you might include something like:

• Extensive experience troubleshooting and configuring Cisco routers and switches

Avoid using the exact same resume for every job application. A tailored resume shows the employer that you've taken the time to understand their needs and that you're a strong match for the role.

Writing Your Desktop Support Resume: Section By Section

  header, 1. put your name front and center.

Your name should be the most prominent element in your header, as it's the first thing recruiters will look for. Make sure it stands out by using a larger font size than the rest of your contact details.

• Sarah Johnson

Avoid nicknames or unprofessional email addresses that could raise eyebrows:

• Johnny "The Tech Guy" Smith
• [email protected]

2. Include essential contact information

In addition to your name, your header should include the following contact details:

• Phone number
• Professional email address
• Location (City, State)
• LinkedIn profile URL (optional)

Keep your header concise by presenting this information on a single line, separated by vertical bars or bullets. For example:

John Smith | 555-123-4567 | [email protected] | New York, NY | linkedin.com/in/johnsmith

3. Showcase your desktop support specialization

If you have a specific area of expertise within desktop support, consider highlighting it in your header. This can help catch the attention of employers seeking candidates with your particular skill set.

• John Smith, Windows 10 Migration Specialist
• Sarah Johnson, macOS Support Technician

However, avoid using generic or vague titles that don't effectively communicate your value:

• John Smith, IT Professional
• Sarah Johnson, Computer Enthusiast

  Summary

A resume summary for a desktop support role is optional, but it can be a great way to provide additional context about your experience and skills that may not be immediately obvious from the rest of your resume. It's especially useful if you're changing careers or have a lot of experience to summarize. However, avoid using an objective statement, as it's outdated and doesn't provide value to the hiring manager.

When writing your summary, focus on highlighting your most relevant qualifications for the desktop support position. Avoid repeating information that's already covered in other sections of your resume. Instead, use the summary to give a high-level overview of your skills and experience, and incorporate keywords from the job description to help your resume perform better in applicant tracking systems (ATS).

To learn how to write an effective resume summary for your Desktop Support resume, or figure out if you need one, please read Desktop Support Resume Summary Examples , or Desktop Support Resume Objective Examples .

1. Highlight your technical expertise

Emphasize your technical skills and experience that are directly relevant to the desktop support role. This can include:

• Specific operating systems (e.g., Windows, macOS, Linux)
• Hardware and software troubleshooting
• Network connectivity issues
• Remote desktop support

Experienced desktop support technician with 5+ years of experience troubleshooting and resolving hardware, software, and network issues for Windows and macOS systems. Skilled in remote desktop support, system imaging, and user training.

Avoid generic or irrelevant statements like:

• Proficient in various software applications
• Experienced in customer service

2. Demonstrate problem-solving abilities

Desktop support roles require strong problem-solving skills to diagnose and resolve technical issues effectively. Showcase your ability to think critically and find solutions in your summary. For example:

Analytical desktop support professional with a proven track record of quickly identifying and resolving complex technical issues. Adept at communicating with non-technical users and providing clear guidance to prevent future problems.

Avoid vague or cliched statements that don't provide concrete examples of your problem-solving abilities, such as:

• Excellent problem-solver
• Able to think outside the box

Instead, focus on specific instances where you demonstrated your problem-solving skills and the positive outcomes you achieved.

  Experience

When applying for desktop support roles, your work experience section needs to show that you have the technical skills and customer service abilities to excel in the role. Hiring managers want to see that you can troubleshoot and resolve technical issues, communicate effectively with non-technical users, and have experience with the specific hardware and software used in their environment.

In this section, we'll break down how to write a compelling work experience section for desktop support roles, including what to highlight and what to avoid.

1. Highlight your technical skills

Employers want to know that you have the technical chops to hit the ground running. When describing your past roles, call out the specific hardware, software, and tools you've worked with that are relevant to the job you're applying for.

• Provided technical support for Windows and Mac operating systems, including troubleshooting hardware and software issues
• Maintained and updated Dell desktops and laptops, as well as HP printers and scanners
• Supported Microsoft Office Suite, Google Workspace, and Adobe Creative Cloud applications

Avoid simply listing generic responsibilities or buzzwords without context:

• Responsible for troubleshooting technical issues
• Worked with a variety of hardware and software
• Provided end-user support

2. Show off your customer service skills

Desktop support is not just about fixing computers - it's also about working with people. Hiring managers want to see that you have the communication and interpersonal skills to effectively support end-users.

Highlight experiences where you:

• Provided friendly and professional support to non-technical users
• Clearly explained technical concepts in easy-to-understand terms
• Patiently walked users through troubleshooting steps
• Went above and beyond to ensure user satisfaction

Received positive feedback from users for friendly and patient support in resolving technical issues. Maintained a 98% customer satisfaction rating based on post-support surveys.

Whenever possible, include metrics that demonstrate the impact of your customer service skills. Did you maintain a high customer satisfaction rating, resolve issues within a certain timeframe, or receive positive feedback from users or managers?

3. Demonstrate your problem-solving abilities

At the end of the day, the primary role of desktop support is to solve problems. Employers want to see that you have strong troubleshooting and problem-solving skills.

When describing your past experience, highlight specific examples of how you:

• Diagnosed and resolved complex technical issues
• Implemented creative solutions to challenging problems
• Proactively identified and addressed potential issues before they impacted users

Troubleshot and resolved a recurring issue with the sales team's CRM system that was causing data loss and downtime. Identified the root cause as a conflict with a recently installed plugin, and worked with the vendor to develop a patch. Solution prevented an estimated $10K in lost productivity per week.

4. Highlight your achievements and impact

Whenever possible, quantify your achievements and the impact of your work. This helps hiring managers understand the scope of your responsibilities and the value you brought to your previous roles.

Some examples of achievements and metrics to include:

• Number of users or devices supported
• Average resolution time for support tickets
• Percentage of issues resolved on first contact
• Amount of downtime prevented or productivity saved through your efforts
• Positive feedback or recognition from users or management

Supported a team of 150+ users across multiple offices, managing an average of 50+ support tickets per week. Consistently exceeded SLA targets, with an average resolution time of 2 hours for critical issues. Recognized by management as a top performer on the support team.

  Education

The education section of your resume is important to showcase your academic background and training. When applying for desktop support jobs, highlight your relevant education and certifications. Follow these tips to write an effective education section that will impress hiring managers.

1. List your highest degree first

Start your education section with your highest degree, such as a bachelor's or associate's degree. If you have multiple degrees, list them in reverse chronological order.

Here's an example of how to format your degree:

Bachelor of Science in Computer Science University of ABC, City, State Graduation Date: May 2020

If you have a degree in progress, you can still include it. Just make sure to note your expected graduation date.

2. Include relevant coursework

If you're a recent graduate or have limited work experience, you can include relevant coursework in your education section. This can help demonstrate your knowledge and skills to potential employers.

Here's an example of how to list relevant coursework:

• Relevant Coursework: Network Administration, Operating Systems, Computer Hardware, Troubleshooting

However, avoid listing irrelevant or basic courses that don't relate to the desktop support role, such as:

• Relevant Coursework: English 101, History 201, Psychology 101

3. Highlight your certifications

Certifications are important in the IT field and can help you stand out from other candidates. If you have any relevant certifications, such as CompTIA A+, Network+, or Microsoft certifications, make sure to include them in your education section.

Here's an example of how to list your certifications:

CompTIA A+ Certification Issued: June 2019 Expiration: June 2022

If you have multiple certifications, list them in order of relevance or recency. You can also create a separate "Certifications" section if you have several to list.

4. Keep it concise for senior roles

If you're applying for a senior desktop support role and have extensive work experience, you can keep your education section brief. Hiring managers will be more interested in your professional experience and accomplishments.

Here's an example of a concise education section for a senior candidate:

• Bachelor of Science in Information Technology, XYZ University

Avoid listing graduation dates or irrelevant details that could lead to age discrimination, such as:

Bachelor of Science in Information Technology XYZ University, City, State Graduation Date: May 1995 GPA: 3.5/4.0 Relevant Coursework: Programming 101, Database Management

Action Verbs For Desktop Support Resumes

These are also referred to as power verbs. We recommend using them at the beginning of your sentences, where you highlight your accomplishments and experience. Try not to overuse these verbs. The rule of thumb is to use a different one for every sentence. Actions verbs add power and poise to your delivery, so use them accordingly.

For resumes for desktop support positions, you can use the following actions verbs:

• Implemented
• Investigated

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Desktop Support Resumes

Skills for desktop support resumes.

The rule of thumb when presenting your skills is to start with what the employer is looking for. So name-drop the critical skills from the job description and tailor your resume accordingly. Most organizations use keyword finders (ATS) in their resume-screening process. So ensure you don’t leave out relevant skills to help your resume pass the review stage.

Look for the most in-demand certifications and add them to your resume (if you have them!). For example, Certified Network Computer Technician (CNCT), CCNP Service Provider Operations, and Microsoft Certified Desktop Support Technician (MCDST) are among the most sought-after.

Here are other skills that you can add:

• Active Directory

Technical Support

• Troubleshooting
• Computer Hardware
• Microsoft Endpoint Configuration Manager
• Windows Server
• Software Installation
• Printer Support
• Microsoft Exchange
• Operating Systems
• Virtual Private Network (VPN)
• System Administration
• Remote Desktop
• Desktop Computers
• Service Desk

How To Write Your Skills Section On a Desktop Support Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Desktop Support Resumes

This word cloud highlights the important keywords that appear on Desktop Support job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Other administrative resumes, cloud engineer.

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• Explore Alternative and Similar Careers

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Top Computer Skills You Should Have on Your Resume in 2024

Here are the top ways to show your Computer skills on your resume. Find out relevant Computer keywords and phrases and build your resume today.

Is your resume ATS-friendly?

Drop your resume here or upload a file to find out if the skills in your resume are readable by an ATS.

In This Guide:

Most popular hard computer skills for 2022, how to list computer skills on your resume, where to include computer skills on your resume, how to match your computer skills to the job.

The demand for computer literacy has grown significantly in the past few years. So, listing your most valuable computer skills on your resume is important if you want to increase your chances of landing an interview.

And having in mind that computer skills include anything from MS Office to Photoshop and even SQL, how do you decide which ones to include?

In this article, you’ll learn:

• What the 30 most popular computer skills are
• What are soft computer skills
• What the difference between basic and advanced computer skills is
• How to demonstrate computer skills on your resume

… and more! Let’s begin.

So let’s first look at the difference between basic and advanced computer skills.

Basic computer skills include stuff like surfing the Internet, opening files, typing, and so on. Advanced computer skills, on the other hand, include working with professional software, coding, and even file editing.

Usually, hiring managers would expect you to have basic computer skills for most job positions. This is why listing them on your resume is something we advise against.

But what computer skills are actually worth mentioning to recruiters? Let’s see…

General computer skills

Despite the fact that quick message apps have gained significant momentum in the past few years, emailing is still the preferred means of electronic communication in formal or even semiformal settings.

You can use the experience section of your resume to mention your strong emailing skills. For example:

Sent over 500 personalized email invites each month using mail merge.

Data entry might seem like one of the most obvious computer skills. However, keep in mind that it requires high levels of concentration and organization.

Here’s one example of listing data entry skills in your resume’s achievement section:

Updated the information of over 20,000 customers in just 2 months and achieved a 99% customer satisfaction rate.

Not sure how to emphasize your data entry skills and experience? Check out our Data Entry resume guide !

Microsoft word

Despite being one of the most intuitive apps, Microsoft Word has some functions that are considered rather advanced.

Listing your knowledge in them could be done in the experience section of your resume.

Created over 100 dynamic interactive dynamic form templates which decreased customer waiting time by 67%.

Check out this article for more ways to highlight your MS Word skills on your resume!

Research skills are important for hiring managers because they show two things: that you can use different sources to generate ideas and solve problems, and that you can distinguish between reliable and unreliable data.

Here’s one example of mentioning research skills in your summary section:

A diligent project manager with 7 years of experience in finance and VC. Relying on thorough research and analysis to make informed decisions and deliver all projects on time.

Marketing computer skills

With digital marketing becoming ever more important, marketing computer skills have turned into a real gem when it comes to hiring new employees.

Let’s now look at some key marketing computer skills recruiters would love to see on your resume!

Want to secure your dream job in marketing but not sure where to start? Click here for some ideas and guidance on crafting the ideal marketing resume .

Google Analytics

There are dozens of ways to measure campaign success. But every employer knows that if you want hard data, you go to Google Analytics.

And while being able to find data in Google Analytics might be easy, analyzing it is a whole other story. That’s why recruiters are always on the lookout for proficient users.

If you want to make a strong first impression, mention your Google Analytics skills in your resume’s header.

Marketing Expert a.k.a. Fluent Google Analytics Speaker

Search Engine Optimization (SEO)

The need for SEO experts increases every single day. All companies want to rank higher and get as much free traffic to their website as possible.

This is why expert SEO skills have become highly valued, especially when it comes to jobs in marketing.

You can add a bullet or two about your SEO skills in the experience section of your resume. For instance:

Re-wrote all on-page content focusing with a focus on SEO, which led to a higher ranking in just 4 weeks.

Read this: How to land a high-paying job in SEO .

Photoshop and Illustrator

Not all positions in marketing require you to be proficient in graphic design. But knowing how to use Photoshop and Illustrator will definitely give you bonus points.

Being skilled in graphic design software points recruiters to the fact that you’re reliable and can work individually in crisis situations.

Here’s an example from a real Enhancv resume:

A young professional with 5 years of experience in marketing and graphic design. Proficient Adobe Photoshop and Illustrator user who turns every idea into a masterpiece.

Check out this article for some inspo on creating the perfect graphic design resume.

Email marketing services

The rise of digital communication has boosted the popularity of software like Mailchimp, Sendinblue, Klaviyo.

In fact, personalized email campaigns are often considered a must in marketing efforts.

Make a strong impression by adding your email marketing skills to the resume summary. Here’s an example:

A passionate and creative Marketing Specialist with over 10 years of experience in Email and Social Media Marketing. Able to increase customer engagement by as much as 80% with just a click.

HubSpot’s ability to gather all if not most marketing tools in one place has boosted significantly its popularity in recent years.

Being familiar with HubSpot shows hiring managers that you can build websites and landing pages while at the same time analyzing leads, consumer engagement, ROI, and ultimately – strategy success.

Here’s one example of mentioning HubSpot in your resume header:

Digital Marketing Expert / HubSpot Master

Despite the surge in social media company profiles, websites are still considered essential for every business. This is why recruiters value applicants experienced in WordPress highly.

WordPress’ functionality to build websites in a relatively simple way turns this software into a bridge between marketing and programming.

List your WordPress achievements in the experience section of your resume for bonus points. Here’s one example:

Worked individually to develop 7 WordPress websites in 1 year

Wondering what to include in your WordPress developer resume? Read this guide for some pro tips !

Programming computer skills

Html & css.

Despite the fact that they are considered two different core programming languages, HTML and CSS are most often used together.

And both of them are considered integral to web development.

For this reason, they are still highly valued by recruiters.

One way to highlight your HTML & CSS skills is to add them to your resume’s experience section.

Worked as part of a front-end development team working on cutting down CSS file size and boosting website speed.

Listing JavaScript on your resume is also not as straightforward as it may sound.

Rather than simply adding ‘JavaScript’ to your skill section, make sure to mention all projects you’ve executed if you want to get the hiring manager’s attention.

One place to do that is the experience section. Go for something like:

Built 6 complex web apps using both Angular and plain JavaScript.

Check this out : A comprehensive resume guide for JavaScript developers .

You may be wondering whether you need to put C++ on your resume.

The short answer is: it depends. The longer answer is: only if it’s relevant to the position you’re applying for and if it’s a language you want to work with.

A good way to list C++ on your resume is to mention it in your resume header. Even the brief C++ Expert will let the hiring manager know that you match their search.

If you want to get into more detail, add a line or two to your Achievements section.

So what’s the best way to highlight your skills as a Java developer on your resume?

First and foremost, don’t just list “Java” in your skill section. Go for a deeper and more sophisticated approach.

Mention how your Java skills have helped you achieve success and focus on numbers. For example:

Used Java to develop interactive dynamic web pages and meet client expectations. Secured a 99% satisfaction rate among all clients and beta users.

Looking for ways to improve your Java Developer resume? Check out this guide !

SQL & R

SQL & R are often considered integral for data developers. And as such, including them in your resume is quite important for all kinds of data development positions.

And while you can and should include SQL and R in the skill section of your resume, experts advise mentioning specific examples of how you’ve used these two beasts in your work.

For reference, here’s the resume summary of a real Enhancv user:

Analyzed complex databases using R and SQL to identify patterns, build models and ultimately minimize errors.

Looking for ways to improve your resume? The ultimate SQL developer resume guide is here to help!

Python is often considered easy to learn, but difficult to master. That’s why discussing your Python skills in as much detail as possible is one of the best things you can do when it comes to your resume.

Add your Python skills to your resume’s summary, experience, and even accomplishment sections. Mention specific frameworks and patterns.

In short: don’t go for the ‘less is more’ approach!

Here’s one way to mention your Python skills in your resume’s experience section:

A Python developer with 10 years of experience working with Django, AIOHTTP, Bottle, and CherryPy.

Read this : A guide to making a job-winning Python developer resume

According to experts, Git is one of the most popular skills hiring managers look for in programmers because it helps professionals handle and execute both small and large projects.

What’s more – it enables developers to work individually while being part of a team!

But how can you list Git on your resume without sounding vague? Here’s our solution – simply by sharing your GitHub page in your resume header .

This works in your favor because it allows recruiters and technical team members to look directly through your public repositories.

And remember: they may ask questions related to your GitHub page during the interview!

Not sure how to prepare for the next step? Hire an interview expert that will help you out!

Enterprise system skills

Enterprise systems are essential for every business because they allow users to keep track of and control all operations.

In fact, they are often called the company backbone.

And although listing your enterprise system skills on your resume might look straightforward at first, there are some specifics you need to be aware of.

CRM systems

Customer Relationship Management or CRM systems like Salesforce, Oracle CRM, Sendinblue CRM are the place where businesses keep all kinds of customer data.

And being skilled in CRM is important because it will allow you and the team you’re part of to build relationships and communicate in a more personal way with customers.

Employers value this because it drives customer satisfaction and, ultimately, revenues, up.

While the skill section is always a good choice for listing your CRM skills, experts advise mentioning to go for a less traditional approach and mention these skills in the experience section of your resume.

For instance:

Monitored customer satisfaction levels carefully and developed an action plan on ways to increase them, which boosted sales by 56%.

QuickBooks can be used for handling all financial operations of small and large businesses. That’s why being skilled in it is often a requirement for positions in finance and accounting.

And due to the large number of functions and tools that QuickBooks offers, the ways to mention your QuickBooks skills in your resume are also quite few.

If QuickBooks is an integral part of your everyday tasks, make sure to mention this in your resume summary. If not, then link it to your work-related accomplishments.

Here’s one example:

Came up with a company policy to scan all receipts for work-related expenditures and upload them to QuickBooks which decreased unmonitored costs by 40%.

Project management software

Regardless of what some people say, being skilled in PM software is not something solely project managers should aim for.

In fact, PM tools like Jira, Trello, Atlassian, Hive, Asana, and others are great for organizing any team’s work.

Mention your experience with some of these team solutions in the accomplishment section of your resume:

Used Trello to organize the team’s tasks, which minimized previous work-from-home-related delays by almost 70%.

Microsoft excel

Managing large databases might be difficult if you’re not familiar with MS Excel.

For this reason, highlighting your Excel skills can make a strong first impression that you’re confident in working with numbers and data in general.

You can mention your MS Excel skills in just about any section of your resume. Here’s one example of an Excel-oriented sentence from an Enhancv resume summary:

An organized Financial Analyst with 8 years of experience analyzing cashflows using Excel and SQL.

Check this out: Top Excel skills worth mentioning on your resume .

Presentation tools skills

Recruiters love seeing candidates with strong presentation skills for one main reason – having such skills shows that you are able to deliver engaging and transformative presentations.

And this is valuable for almost all industries – be it hospitality, management, design, or even technology.

Curious to learn what some of the most popular presentation skills worth mentioning in your resume are? Let’s see…

Ms PowerPoint, Keynote, and Google Slides

Traditional presentation software like MS PowerPoint, Keynote, and Google Slides is relatively easy to use and yet still considered essential for giving presentations.

Your resume is a great place to emphasize some of your more sophisticated skills related to this type of traditional software, such as adding speaker notes, embedding videos and animations, and how to embed videos in Google Slides .

Wondering what the best way to highlight your PowerPoint skills is? Make sure to read this guide !

Pitch, Prezi, Genially, and Canva

Being skilled in more innovative tools like Pitch, Canva, Prezi, or Genially, on the other hand, will add a finishing touch to your resume – they are perfect for creating interactive content, incl. breathtaking presentations.

What we advise, however, is adding some numbers related to the impact your presentations have had in the past.

Here’s one example of listing presentation skills in the accomplishment section of your resume:

Created 9 interactive presentations used to train interns and junior staff, which increased their monthly productivity scores by 45%.

Soft computer skills

Rumor has it, most people believe that computer skills include only working with specific software and/or hardware. But the truth is – there are a number of soft skills that every tech-savvy person needs to have.

Let’s look at some of them:

Organizational skills

Planning, problem-solving, creativity, critical thinking – all these are part of your organizational skills.

But how are they connected to your computer skills?

Well, you need to be organized and patient in order to learn how to work with advanced computer software. In fact, most programs require a relatively large amount of time to master.

On the other hand, creativity is a prerequisite for dealing with unexpected issues quickly and easily. And employers know that such issues are unavoidable.

In addition, recruiters consider only highly organized individuals to be top-notch candidates. And top-notch candidates are the ones who get invited to interviews.

So make sure to highlight your organizational skills! The easiest way to do this is by linking them to your achievements.

Still not sure how to highlight your organizational skills in your resume? Check out this article for some additional inspiration and guidance !

interpersonal skills

Every great leader is an even greater team player. Being able to be both a leader and a follower is an exceptional quality that’s highly appreciated by recruiters.

Some other interpersonal skills besides teamwork and leadership include communication skills, accountability, patience, conflict management, and even emotional intelligence.

A great way to mention interpersonal skills on your resume is by sharing how they’ve helped you resolve issues and gain success.

Read this article for some additional tips and tricks on showing strong interpersonal skills in your resume .

Make sure the skills you list are relevant to the position.

Listing skills that are relevant to the position will work in your favor for two reasons – it complements your experience and is also a great way of showing recruiters that you’re well-prepared to handle all kinds of situations that arise.

If you’re applying for a position in web development, for example, you shouldn’t focus too much on listing your Keynote skills. You just won’t be expected to use them in your daily tasks.

Rather, we advise you to focus on CSS, Python, HTML, even Adobe Illustrator and soft skills! You can mention your excellent design and multitasking skills and your ability to manage your time well for some additional points.

Provide concrete examples with numbers

If you want to point the hiring manager to the quantitative results of your work, make sure to provide some hard data using numbers.

For instance, you could mention the number of websites you’ve developed or the percentage increase in pageviews that have followed from your exceptional SEO skills. You decide!

Be specific for more technically complicated skills

Although recruiters expect you to be tech-savvy, don’t forget that they might not be as familiar with different computer skills as you might be.

For this reason, getting into as much detail as possible is needed when it comes to computer skills.

Instead of simply listing “SQL” in the skill section, describe how SQL has helped you in your work. You can do that in the summary, experience or accomplishments sections of your resume.

Share how your knowledge has helped you analyze costs, find links between different types of data, and ultimately be of value to your previous or current employer.

Be specific.

Sounding vague or not clear enough in your resume is something you should aim to avoid.

It might make the recruiter think you’re not familiar with the skills you’ve listed or that you’re trying to sound more experienced than you actually are.

For this reason, experts advise being as specific as possible.

Add percentage rates, numbers, years of experience, mention how your computer skills have helped you achieve tangible results in the past.

Computer skills in the header

Adding your most prominent computer skill in your resume header sends a straightforward message to the hiring manager – that you’re an expert when it comes to that skill.

This is why you need to choose the skill you put in your resume header wisely.

Skipping this step and adding two or more skills to the header might give off the vibe that you’re not really sure what the focus of your expertise is.

And this won’t help you make a strong first impression.

You can use traditional headers or go for more creative ones. See below:

C++ Expert Communications Expert and Full-time PowerPoint Guru Financial Analyst / Power BI Master CEO and Fire-starter

A dedicated skill section on a resume

The resume’s skill section is probably the most obvious place to list your computer skills.

However, don’t forget about the applicant tracking systems (ATS) used by some recruiters to screen resumes for keywords.

If you want to make sure you’ll pass these ATS, we advise you to add all computer skills listed as part of the job advert.

Skill-focused resume summary

The resume summary is the best way to guide the hiring manager through your career journey while also highlighting your most valuable computer skills.

Here’s a great example from a real Enhancv user:

A young professional with 7 years of experience working with Photoshop, InDesign, and Corel Draw. Able to turn every idea into a graphic masterpiece.

Experience/accomplishments section

Giving some context to your computer skills could be done in both the Experience and the Accomplishments / Most Proud of sections.

However, try not to make long lists with all your achievements. Rather, focus on things that complement your resume and could get you closer to that dream job.

Worked in a team of 3 to develop 7 complicated websites in 5 weeks using HTML, CSS, and JavaScript.

Job Position Research Tips

So you’ve realized that you have a large number of computer skills – do you include all of them in your resume?

Definitely not!

In fact, experts advise that you tailor your resume to each individual job position. This works well for two reasons – you show the recruiter that you’re the right fit for the job, and you don’t focus on skills that don’t matter.

But how do you find what the ‘right’ skills are?

First, you look for clues in the job advert. Usually, the requirements section includes a list of skills that the perfect candidate is expected to have.

Then, you might want to look for other descriptions of the job, check the company website, go through its LinkedIn profile, and even find employee reviews.

This will give you a bit more insight into what the employer values and ultimately help you show the hiring manager that you’re a good fit.

• Resume Skills

How to Answer "Are You a Risk Taker?" Interview Question

The ultimate guide to crafting your resume skills section, what are the contents of a cv, 5 essential notes to take before your next interview (with tips to succeed), how to write a linkedin recommendation request message [sample templates included], what is a resume builder.

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Desktop Support Specialist Resume Example for 2024

Create a standout desktop support specialist resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

If you are looking for a job as a Desktop Support Specialist, having a strong resume is essential to stand out in the competitive job market. Our Desktop Support Specialist Resume Example article provides a comprehensive guide on how to create a compelling resume that highlights your skills and experience in desktop support. From formatting tips to specific examples, this article will help you craft a resume that impresses potential employers.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does a Desktop Support Specialist do?

• Provide technical support and troubleshooting for desktop hardware and software issues
• Install, configure, and upgrade desktop operating systems and applications
• Set up and maintain user accounts and profiles
• Perform regular maintenance and updates on desktop systems
• Assist with network connectivity and printer issues
• Train and support end users on desktop applications and tools
• Technology Manager Resume Sample
• Information Analyst Resume Sample
• Technology Architect Resume Sample
• Help Desk Manager Resume Sample
• IT Support Specialist Resume Sample
• Desktop Analyst Resume Sample
• Communications Technician Resume Sample
• Cisco Engineer Resume Sample
• Sharepoint Consultant Resume Sample
• Desktop Support Manager Resume Sample
• Cobol Developer Resume Sample
• Sql DBA Resume Sample
• Systems Integrator Resume Sample
• Infrastructure Architect Resume Sample
• Help Desk Specialist Resume Sample
• Technical Support Resume Sample
• Windows System Administrator Resume Sample
• Business Intelligence Consultant Resume Sample
• Noc Technician Resume Sample
• Deployment Technician Resume Sample

What are some responsibilities of a Desktop Support Specialist?

• Provide technical support for desktop computers, laptops, and peripherals
• Install and configure operating systems, software, and hardware
• Troubleshoot and resolve hardware and software issues
• Manage user accounts and permissions
• Ensure security measures are in place to protect company data
• Perform system updates and patches
• Train and support end users on software and hardware usage
• Maintain inventory of hardware and software assets
• Document and track support issues and resolutions
• Collaborate with IT team to implement and maintain IT infrastructure

Sample Desktop Support Specialist Resume for Inspiration

1234 Some Street, Some City, Some State, 12345

[email protected] | 123-456-7890

John is a dedicated and skilled Desktop Support Specialist with 5 years of experience in providing technical assistance and support to internal employees. He is proficient in troubleshooting and resolving hardware, software, and networking issues in a timely manner, and has a proven track record of delivering exceptional customer service.

Work Experience

• Participated in the onboarding process for new employees by setting up their workstations and providing necessary training

Certifications

Resume tips for Desktop Support Specialist

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Desktop Support Specialist resume tips. We collected the best tips from seasoned Desktop Support Specialist - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• 1. Highlight your technical skills and certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST).
• 2. Showcase your experience with troubleshooting hardware and software issues for Windows and Mac desktops.
• 3. Emphasize your ability to provide excellent customer service and communicate technical information clearly to non-technical users.
• 4. Include any experience in managing and maintaining IT inventory and asset management systems.
• 5. Mention any experience with remote support tools and the ability to assist users with technical issues remotely.

Desktop Support Specialist Resume Summary Examples

A Desktop Support Specialist Resume Summary or Resume Objective helps to quickly grab the attention of hiring managers and showcase your relevant skills and experience. It provides a concise overview of your qualifications and career goals, making it easier for employers to determine if you are a good fit for the position. By including a summary or objective at the beginning of your resume, you can effectively highlight your capabilities and make a strong first impression. For Example:

• Skilled in providing technical support for end users in both software and hardware related issues
• Experience in troubleshooting and resolving desktop and network problems
• Proficient in installing, configuring, and maintaining desktop systems and software
• Familiar with operating systems such as Windows and Mac OS
• Strong communication and customer service skills to provide effective support

Build a Strong Experience Section for Your Desktop Support Specialist Resume

Building a strong experience section for a desktop support specialist resume is important as it provides a clear picture of the candidate's skills and expertise in resolving technical issues, troubleshooting hardware and software problems, and providing exceptional customer service. This section helps employers understand the depth of the candidate's experience and their ability to handle various IT challenges, ultimately increasing their chances of landing the job. For Example:

• Installed and configured hardware, operating systems, and software applications for end users.
• Provided technical support and troubleshooting for desktop, laptop, and mobile devices.
• Maintained and updated inventory of all IT equipment and software licenses.
• Assisted in the setup and maintenance of network systems and peripherals.
• Responded to help desk tickets and provided timely resolution to technical issues.
• Assisted in the implementation of security measures and protocols to protect data and systems.
• Collaborated with other IT teams to ensure smooth deployment of new software and updates.
• Assisted in creating and updating documentation for IT processes and procedures.
• Conducted thorough testing of new hardware and software before deployment to end users.
• Participated in on-call rotation to provide after-hours support for critical IT issues.

Desktop Support Specialist resume education example

A Desktop Support Specialist typically needs a minimum of an associate's degree in computer science, information technology, or a related field. Many employers also prefer candidates with a bachelor's degree and relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA). Continuous education and training in the latest technologies and software applications are also essential for staying current in this field. Here is an example of an experience listing suitable for a Desktop Support Specialist resume:

• Bachelor's Degree in Computer Science, ABC University, Anytown, USA (2014-2018)
• Associate Degree in Information Technology, XYZ College, Somewhere, USA (2012-2014)

Desktop Support Specialist Skills for a Resume

It is important to add skills for a Desktop Support Specialist Resume because it demonstrates the candidate's ability to effectively troubleshoot and resolve technical issues. Employers seek candidates with a diverse set of technical skills to handle a variety of problems. Including skills in areas such as software and hardware troubleshooting, networking, and customer service shows the candidate's proficiency and readiness to fulfill the responsibilities of the position. Soft Skills:

• Communication Skills
• Problem-Solving Abilities
• Customer Service
• Team Collaboration
• Adaptability and Flexibility
• Time Management
• Attention to Detail
• Technical Proficiency
• Patience and Empathy
• Conflict Resolution
• Operating Systems
• Hardware Troubleshooting
• Software Installation
• Server Management
• Virtualization
• Data Backup
• IT Security
• Remote Desktop Support

Common Mistakes to Avoid When Writing a Desktop Support Specialist Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Desktop Support Specialist resume

• Demonstrate technical skills and knowledge of desktop support
• Highlight experience in troubleshooting and resolving hardware and software issues
• Showcase strong communication and customer service skills
• Emphasize ability to work independently and as part of a team
• Include any relevant certifications or training

Key Software Skills for Resumes: Recommendations and Tips

Computer skills are essential in the modern era. Nearly every role needs technology in some capacity, from programmers using coding skills to project managers organizing tasks on a PM tool dashboard. Recruiters are on the lookout for these vital abilities, and it pays to showcase them on your resume. In our guide, explore the top software skills for resumes and how to smoothly incorporate them into the perfect application.

Importance and benefits of software skills in the job market

Software skills are vital to the current working world, helping companies complete tasks efficiently, monitor and maintain systems, and bolster cybersecurity. They’re also crucial to making attractive, user-friendly websites to engage customers.

A massive amount of modern roles rely on computer skills. Positions like programmers, IT specialists, AI professionals, and analysts are in high demand as many organizations are experiencing an intense tech talent shortage.

Nearly every position uses software skills to some extent, even roles you may not expect. For example, using performance management systems is a crucial management skill , and customer service agents must know how to use CRM platforms.

Software abilities help companies perform tasks and complete responsibilities, such as delivering web development and marketing projects. However, computer skills help organizations in many other ways, including:

• Enhancing productivity through software use, such as automating processes
• Improving team collaboration and communication skills
• Boosting company adaptability and speed
• Hiring and training staff
• Getting the most out of team meetings

It’s almost guaranteed that your future employer is looking for software skills. It’s essential to list them on your resume, but you need to know which skills to provide and how to add them. Let’s get started.

Key software skills and where they are used

There are thousands of different software skills for resumes, but we’ve gathered the most relevant and in-demand skills in today’s job market. Explore this list of technical skills and which industries typically need each one.

Microsoft Office Suite 

Microsoft Office Suite skills are incredibly versatile and used by many industries, including marketing, sales, customer service, and IT. Read each job description carefully to learn which skills and proficiency levels your role needs.

The top Microsoft Office Suite skills are:

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Powerpoint
• Microsoft OneNote

Project management software

Project management (PM) software helps project managers, account managers, and editors organize and visualize tasks. It’s most commonly used in marketing, healthcare, IT, construction, and web development but is useful in any industry that regularly completes projects.

Common PM tools include:

Version control systems 

Version control systems (VCS) help software teams monitor changes to source code, enabling them to compare earlier versions and collaborate more seamlessly. The top industries that use VCS platforms include game development, cloud computing, media and entertainment, and finance.

The top version control platforms include:

• Apache Subversion

Machine learning algorithms and techniques

Machine learning is a form of artificial intelligence focusing on how to use algorithms and data to teach machines how to think like humans. New industries reap the benefits of machine learning every day, so it’s important to research each company you apply to and check.

Here are the best machine-learning skills to include on your resume:

• Natural language processing
• Deep learning
• Analytics and probability

Programming languages

Graphic design software .

Graphic design involves creating, manipulating, and editing images, from informative graphs to stunning company logos. These skills are useful in nearly every industry, but many people look for graphic design agencies because they’re common and help professionals reliably find work.

The main graphic design tools to list on resumes include:

• Adobe Photoshop
• Adobe Illustrator
• Adobe InDesign
• Affinity Designer

Note: We also highly recommend listing any and all graphic design certifications on resumes to reinforce your qualifications.

Database management systems 

Database management systems (DBMS) help companies store, retrieve, and update organizational data. While many industries use DBMSs, they’re most common in business, finance, HR, and manufacturing.

Here are the most common DBMS skills for your application:

• Microsoft SQL Server

Programming languages are some of the most popular, in-demand software skills, as they help people create websites, apps, and computer programs – this makes a well-written programming skills resume a powerful tool. These abilities are useful in many industries, but they’re most commonly used in web development, finance, game development, and healthcare.

The top programming languages include:

Incorporating software skills in resume sections

Now that you have an idea of which ones apply to you, let’s review how to list programming skills on resumes (or any other software skills, for that matter).

First, we’ll cover the most obvious place to put software abilities: your Skills section. This section should be a balance of hard skills and soft skills, with five to 10 skills overall. Make this a concise list – just the titles of your skills are fine.

You can also incorporate software skills into other resume sections, including your resume summary. This is a great way to catch the hiring manager’s eye right away, so use something impactful, like course certificates or metrics. See realistic examples of attention-grabbing resume introductions in our collection of resume samples .

The Education and Work Experience sections are also excellent spots to showcase your software expertise. Mention any technology-based degrees you hold and weave your skills into the bullet lists in your work entries. Here’s a quick example of listing C++ projects for a resume:

C++ Developer Quick Thoughts, Seattle, WA August 2019 – October 2023

• Taught C/C++ to junior teammates, improving team performance by 10% and leading to junior team members’ growth and promotion.

This is one of our favorite ways to display software skills because it allows you to show soft skills at the same time. The above example shows the jobseeker isn’t just proficient in C++, but also has strong teamwork and leadership abilities.

Which of these formats to you like the best? Try using two to three of them to incorporate your skills throughout your resume, reinforcing your skills and qualifications. This is easiest with a flexible, professional resume template – check out our library of attractive resume layouts and grab one for yourself.

Expert tip:

Keep current with modern trends and technologies to ensure your software skills stay relevant. Look into online courses to earn new certificates and talk to your friends and colleagues about new developments. These skills move and adapt quickly, and it’s vital to stay fresh.

Questions about software skills

After reading your resume, hiring managers will definitely ask about your hard skills during the interview – if you properly interested them, they’ll be excited to learn about your professional history and projects.

It’s a good idea to be prepared for the interview and consider a few answers beforehand. It’s tricky to think up answers on the spot. Even if you have the perfect response, chances are you won’t think of it until later.

Here are a few common software interview questions to get you thinking:

• Can you tell me about a time you had to quickly learn a new technical skill?
• Which types of software have you used at work?
• Can you tell me about a problem encountered? How did you solve it?
• Which programming project are you most proud of?
• How do you prioritize security in your software work?

We recommend you provide real examples of your software skills in action. And don’t leave the impact up to the interviewers’ imagination – explain how your abilities contributed to better job performance and positive company outcomes.

“Positions like programmers, IT specialists, AI professionals, and analysts are in high demand as many organizations are experiencing an intense tech talent shortage.”

Showcase in-demand software skills on your resume

Displaying crucial technical skills helps programmers land their dream job, but it’s also crucial for thousands of other professionals, including call center agents, project managers, and editors. Describe your software abilities and impress hiring managers using our top tips:

• Identify your key skills and the main industries they’re used in
• Weave your software skills throughout your application, including in your summary, work experience, and education sections
• Use a professional resume template to display your skills attractively
• Prepare for your interview by considering common questions and potential answers that show your software skills

An impressive software skills resume is effortless when you use CVwizard’s resume maker . Our tool helps you make a professional job application in minutes.

Make an impression with your resume

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Job-Winning Computer Systems Analyst Resume Example & Tips

Our Resumes are featured in

• • Led a technical team to improve system reliability by 25% through rigorous testing and validation.
• • Collected and analyzed data to assess the maturity of design and system upgrades, significantly reducing development time.
• • Conducted multi-discipline research and development, resulting in the successful integration of innovative technologies into existing systems.
• • Authored comprehensive engineering assessments evaluating cost, schedule, and emerging technology for multiple acquisition programs.
• • Delivered technical presentations to stakeholders, clearly communicating project progress and technical assessments.
• • Provided quality assurance and independent V&V, ensuring that systems met all acquisition program requirements.
• • Assisted APMSEs in the development and evaluation of integrated technical baselines for complex systems.
• • Conducted thorough engineering assessments to track program progress and maturity.
• • Organized and attended cross-functional team meetings, delivering critical updates on system acquisition practices.
• • Performed quality control tasks, ensuring all developmental tasks were on schedule and within budget.
• • Contributed to the research and documentation of potential system upgrades, supporting innovative solutions.

Computer Systems Analysts are the unsung heroes behind successful technology implementations in businesses. Their unique expertise translates complex requirements into seamless solutions that boost efficiency. Without them, integrating new systems would be a haphazard endeavor, fraught with missteps.

These professionals must possess analytical prowess and the ability to think outside the box. Employers value them for their problem-solving skills and knack for identifying improvements in existing systems. Therefore, your Computer Systems Analyst resume should spotlight your technical skills and ability to drive technology forward.

How to Structure a Job-Winning Computer Systems Analyst Resume

Here are key sections that your Computer Systems Analyst resume must have.

• Contact information: present your full name, phone number, and professional email at the top. Make it easy for recruiters to reach out. Including your LinkedIn profile can add a professional touch.
• Professional summary: offer a brief snapshot of your experience and skills. Highlight your most relevant qualifications. Capture the reader's attention in a few sentences.
• Work experience: detail your previous roles, focusing on relevant achievements. Quantify your impact where possible. This section should demonstrate your hands-on experience as a systems analyst.
• Education: list your degrees in reverse chronological order. Include the name of the institution and your major. Highlight relevant coursework if you are a recent graduate.
• Skills: showcase both technical and soft skills. Mention specific software, programming languages, and methods you are proficient in. Tailor this section to match the job description.
• Certifications: provide details on any relevant certifications. Certifications validate your expertise. They can set you apart from other candidates.

In addition to the above, consider adding the following sections to give your resume more depth.

• Projects: highlight relevant projects you have worked on. Describe your role and contributions. This section can be useful for showing your hands-on experience in real-world scenarios.
• Professional affiliations: list any professional organizations you are a member of. These memberships can show your commitment to staying current in your field. They can also indicate a network of professional support.
• Volunteer work: include any volunteer activities relevant to your field. This section adds a human element to your resume. It demonstrates your willingness to give back to the community and can highlight additional skills.

Top Hard Skills for Computer Systems Analyst Resumes

• Systems Analysis
• Database Management
• Network Configuration
• Cybersecurity
• Project Management
• Cloud Computing
• Data Analytics

Top Soft Skills for Computer Systems Analyst Resumes

• Problem Solving
• Analytical Thinking
• Attention to Detail
• Communication
• Adaptability
• Critical Thinking
• Time Management
• Conflict Resolution

Top Action Verbs for Computer Systems Analyst Resumes

• Implemented
• Streamlined

Frequently Asked Questions

How long should my computer systems analyst resume be.

Your Computer Systems Analyst resume should ideally be one page if you have less than ten years of experience. If you have extensive experience, spanning over ten years or more, and your roles have been highly varied and complex, a two-page resume can be acceptable. Keep it concise and focused on the most relevant information that showcases your skills and achievements.

What is the best format for a Computer Systems Analyst resume?

The reverse-chronological format is the best choice for a Computer Systems Analyst resume. This format emphasizes your work history, listing your most recent job first and working backward. It helps employers quickly see your career progression and relevant experience. Given the technical and evolving nature of the field, this format ensures that your latest skills and achievements are highlighted at the top, where they are most likely to catch the hiring manager's attention.

What should I highlight on my Computer Systems Analyst resume to stand out?

To stand out, emphasize your problem-solving skills, experience with systems integration, and proficiency in analyzing system requirements. Mention any successful projects you have led or played a significant role in—including specifics about how your work improved system efficiency or user experience. Certifications and trainings relevant to the industry can also make a big difference. Your ability to communicate complex technical concepts to non-technical stakeholders is another crucial aspect to highlight.

What are some ways to quantify my experience on my Computer Systems Analyst resume?

Quantify your experience by including specific metrics that demonstrate your impact. For example, you could mention how you increased system efficiency by a certain percentage or reduced downtime through a particular project. Mentioning how many systems you have managed or integrated, the size of the teams you've worked with, or the budget of the projects you have handled can also provide clear indications of your experience and effectiveness.

For more inspiration, why not check out our free resource of job-focused resume examples?

Junior Systems Analyst

Junior Systems Analysts are the unsung heroes behind efficient tech operations. They're the detectives who piece together the puzzle of system improvements, making sure everything runs smoothly. With their passion for problem-solving, they play a vital role in maintaining the technological heartbeat of a company. You need to have sharp analytical skills and a knack for IT. You'll find yourself valued for your ability to communicate well, troubleshoot problems, and offer practical solutions. So, when crafting your Junior Systems Analyst resume, highlight your technical know-how and your proactive approach to problem-solving. This will help you stand out and get noticed.

Information Systems Analyst

Information Systems Analysts are the unsung heroes of your digital infrastructure, morphing complex data into actionable insights. Their expertise drives your business towards smarter decisions and unparalleled efficiencies. Your ability to thrive in the information age hinges on these wizards of data interpretation and system optimization. As an Information Systems Analyst, you must be adept at problem-solving and possess a keen analytical mind. Employers value you for your ability to dissect intricate systems and streamline operations. What you bring to the table should be vividly captured in your Information Systems Analyst resume, highlighting your qualifications and achievements that make you stand out.

ERP Systems Analyst

ERP Systems Analysts are the unsung heroes of your organization. They ensure your business runs smoothly and efficiently. Through their expertise, they turn chaos into coherence. You'll find they possess analytical minds and sharp problem-solving skills. Employers value them for their ability to streamline processes and integrate software solutions seamlessly. When crafting your ERP Systems Analyst resume, make sure it showcases these skills and highlights your achievements in previous roles.

How To List Language Skills on Resume with Examples

1. Determine if Foreign Language Skills Are Relevant to the Position

2. categorize your proficiency level, 3. choose how to list languages on a resume, frequently asked questions about resume language skills.

Being proficient in a second language can be a major advantage in the job market. Some industries and positions specifically require bilingual skills, and it can help you communicate with colleagues in a global organization. However, you don’t always need to feature your language skills prominently or even at all. Your current career objectives and the role determine whether and how to put languages on a resume.

Learn how to make that decision and how to include languages on your resume if applicable.

Your language skills are just a small part of the overall skillset you’ve gained throughout your personal and professional experience. But your resume isn’t meant to gather all that information in one comprehensive document. Instead, it’s supposed to focus only on those skills you want to apply in your next job. If your foreign language skills fall outside that focus, you can leave them off your resume entirely .

As for English fluency, you can omit that as well because it’s already assumed. The only exception is if you are bilingual and want to call that out in your resume introduction (see “Profile” below). You can do so with this phrase: Bilingual: Fluent in English and [Language] .

If you’re open to using your language skills or the position explicitly states that foreign language proficiency is required, include them on your resume.

There’s a big difference between someone who took Spanish 101 in college and someone who is a native speaker. To effectively communicate your skills, you need to quantify them for the hiring manager.

Envision how comfortable (or uncomfortable) you would be reading, writing, speaking, and listening to each of your foreign languages in a professional setting. Then choose from these options:

• Native speaker in: [Language]
• Fluency in: [Language]
• Advanced proficiency in: [Language]
• Proficiency in: [Language]
• Intermediate in: [Language]
• Basic proficiency in: [Language]

You can also use phrases like Conversational: [Language] or Working knowledge of: [Language] , but the above are more precise and flexible in listing multiple languages.

Never overstate your language proficiency. When in doubt, choose the more conservative phrase. Only select “ Fluency in” if you can honestly speak the language at about the same level as a native speaker (perhaps just with an accent and narrower vocabulary). If you are unsure of your level of proficiency, you can take a self-assessment created by the Interagency Language Roundtable .

You can also refer to the Common Framework for Languages to rate your language skills and provide helpful ways to convey your knowledge. Foreign languages can be a great conversation starter in the interview phase (especially when your resume also includes travel or international work experience). But they can also be a conversation killer if the hiring manager suddenly starts talking to you in a foreign language and you can’t keep up.

Once you’ve jotted down your proficiency in each language, consolidate them by level and order them from most to least advanced. This finished text for a language resume section may be part of a greater skills section at the top or the bottom of the document. It can also be a stand-alone category. Here’s an example:

• Fluency in: Spanish
• Proficiency in: Italian, Portuguese
• Basic proficiency in: French
• Computer Software: Microsoft Office, Google Docs, Adobe Creative Suite
• Languages: Spanish (native speaker), Fluent in Portuguese and Italian

Let’s say you’re fluent in German but somewhat indifferent about using it in your target job. You can leave your resume as is and not mention your German fluency at all, except for in the languages section.

But if you’d love to speak German in your next job and maybe you’ve even narrowed your search criteria to companies with clients or operations in Germany, it should be highlighted. In this case, look for ways to make your German fluency a more noticeable feature of your overall resume. Consider citing it in these four sections.

Foreign language skills can make a great outro to your resume’s Profile section . Here is where you could put Bilingual: Fluent in English and German as the last line of your description, like this:

A senior database developer with over 10 years of experience, specializing in Rest APIs, Microsoft Azure, SQL Server, and database administration. A strong history of building and leading global cross-functional teams to perform multimillion-dollar data center consolidations. Adept at architecting scalable database solutions for enterprise-level organizations. Bilingual: Fluent in English and German.

Conversely, if speaking German is prominently mentioned in the job description, you can lead with:

Bilingual (English/German) senior database developer with over 10 years of experience, specializing in Rest APIs, Microsoft Azure, SQL Server, and database administration. A strong history of building and leading global cross-functional teams to perform multimillion-dollar data center consolidations. Adept at architecting scalable database solutions for enterprise-level organizations.

If you learned the language as your college major or minor, specify that as well as any study abroad programs you completed.

For example:

• Bachelor of Science (B.S.) Computer Science (minor in German) 
• University of San Francisco, San Francisco, CA September 2007 – May 2011
• Completed study abroad program in Munich, Germany (Spring 2010)

You may even elaborate on this experience by clearly stating if you lived with a host family where only German was spoken in the home, for example. Another option might be to mention which courses you completed while abroad. Also, clarify that classes were taught exclusively in German and all class materials and texts were in that language.

Have you built or honed your fluency through more recent training or adult education programs? Consider listing those in this resume section.

• Westchester Community College, Continuing Education, September 2023 to December 2023
• Advanced conversational skills in Spanish
• Completed 45 hours of in-class training and an additional 15 hours through volunteering at an English as a Second Language (ESL) program.

Experience 

Think of the times you’ve applied your fluency in your work experience so far, and consider fleshing out those details under their respective job description.

• By using knowledge of German and European cultures based on time living abroad and fluency in German, set a strategy to expand company operations in German and U.K. markets
• Managed a cross-functional project team located in the U.S. and Germany. Built cohesion amongst members by sharing cultural information and welcoming everyone in both English and German at the start of each meeting
• Provided translation services to customers via phone and email
• Sold premium products to clients in Germany and other major European countries

Remember your objectives

Your resume offers plenty of options and flexibility for including or omitting your foreign language skills. The best strategy for how to write language skills in a resume comes down to your career objectives. If you’re leaning into roles where your language knowledge is required or preferred by the employer, feature it prominently on your resume.

When it is not expressly stated for the role you are applying for, but you know the company’s clients or other office locations, include them. If you are at a beginner level of a language and the job description states another language is strongly preferred or required, you can also include it. But you will likely not be selected for an interview if the foreign language is imperative to success.

How can I provide examples of how I utilized my language skills in a professional setting? -

This information should be clearly stated on your resume as part of the section it is attached to. For example, if you are creating resume bullet points for an internship in which you translated documents , this should be a main point and as descriptive as possible:

• Translated medical records for over 50 patients from original source and language, (French to English) in writing and provided cultural context (Haitian) to nursing staff.

If you used your language skills as an everyday part of your job outside of an actual task, such as communicating with coworkers or customers, consider adding a bullet point to your resume and then explaining this in more detail in your cover letter.

Are language skills more marketable in certain industries or roles? -

We are in a globalized economy, so they are helpful across industries and roles. Even if you only want to work in the U.S. with regional clients, additional language skills are an added benefit to bring to an employer. If you’re a teacher and wish to teach Spanish, it will be a requirement, but if you wish to teach math but happen to be bilingual in Mandarin, this can be an asset to the school.

Educators, health care providers and their support staff, sales associates, social service workers, technology support, media, hospitality, and business are a few cases entailing foreign language skills not necessarily part of the general job description.

Is it ok to list certifications or formal assessments to show language proficiency? -

Absolutely. Include the name of the program or assessment that validated your proficiency. If you obtained knowledge from LinkedIn Learning , be sure to add your certificate or badge to your LinkedIn profile.

Where can I find information to improve my language skills? -

Many community colleges offer courses at a reasonable price and partner with local libraries or chambers of commerce to provide practice conversation sessions with native speakers. If you are already familiar with a language, you can level up your proficiency before applying for a job. The American Council on the Teaching of Foreign Languages (ACTFL) offers an assessment for those looking to obtain a professional level of language proficiency.

The best way to expand your language skills is to practice them as frequently as possible with native speakers in real-life conversations. Services like Lingbe and Speaky can provide this opportunity, but there may also be groups in your area that meet in person for language practice.

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Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

Carolyn Kleiman

Professional Resume Writer

For the last 20 years, Carolyn Kleiman has helped individuals identify and achieve their career goals. Carolyn has held positions in recruiting and training and has helped countless numbers of job seekers craft high-quality resumes and cover letters, prepare for interviews, and eventually land their dream jobs! Carolyn is a Nationally Certified Counselor and a Certified Professional Resume Writer and is a member of the National Career Development Association and Professional Association of Resume Writers & Career Coaches.

Build a Resume to Enhance Your Career

• How to Build a Resume Learn More
• Basic Resume Examples and Templates Learn More
• How Many Jobs Should You List on a Resume? Learn More
• How to Include Personal and Academic Projects on Your Resume Learn More

Essential Guides for Your Job Search

• How to Land Your Dream Job Learn More
• How to Organize Your Job Search Learn More
• How to Include References in Your Job Search Learn More
• The Best Questions to Ask in a Job Interview Learn More

Career Center

What is a resume.

Your resume is a concise summary of your education, experience, skills and accomplishments. It acts as a marketing tool to entice your reader to invite you to an interview!

General Resume Guidelines

• One page for recent graduates; two pages if you have extensive work history.
• Make your resume layout easy to read: Provide clear section headings. Use bullet points instead of blocks of text. Use 0.5-1.0” margins. Format text in 10-12 point font, with your name in 14-20 point font.
• Proofread to eliminate typographical, spelling or grammatical errors. Don’t rely on spell-check.
• Tailor contents to each job/application. Incorporate keywords and phrases from the job description.
• List information in reverse chronological order, beginning with the most recent.
• Organize information according to what is most relevant to the position and be selective about what you include.
• Use consistent verb tense - use past tense for roles completed and present tense for positions you currently hold.
• Some job boards and employer sites ask you to upload a plain text version of your resume.
• Templates are not recommended as they are often designed for people with more work experience and the formatting may be less flexible for your needs. Refer to our resume samples instead.
• Federal resumes follow their own content and formatting guidelines. View a sample federal resume .
• Resumes for international opportunities may differ by country.
• A CV, or Curriculum Vitae , is often longer and more focused on academic achievements.
• Please seek support from a career advisor to help determine the resume format and/or length that is right for you.

Additional Resources

• Highlighting your Transferable Skills
• Accomplishment Statements
• Resume Verbs List
• Resume and CV Samples
• Cover Letters and Other Materials
• YouTube Tutorials

There is no one perfect resume or resume format, but below are some guidelines and best practices for creating a resume that works for you.

Building Your Resume: Essential Sections

The following sections are essential to include on every resume or CV. Click on the sections below to view tips and best practices.

Header & Contact Information

Must include: name, city/state, phone number, email

Optional elements: LinkedIn URL, online portfolio

• Make sure email, phone number and webpage are “employer appropriate” and typo-free
• Full address is optional; city and state are sufficient
• Voicemail should be set up with a greeting that includes your first and last name
• Do not include social security number, birth date, gender, marital status, etc.

Must include:

• Name of school, degree earned, major and minor, expected graduation date
• GPA is required for some fields
• List your highest degree first followed by other degrees you have received (do not include high school)

Optional elements:

• Education abroad
• Related coursework (names only, not course numbers)
• Academic honors
• Spell out the full name of university, degree and major
• Position title, organization name, start/end dates
• 2-5 “ accomplishment statements ” in bullet point form
• List experiences in reverse chronological order (most recent first)
• List your highest degree first followed by other degrees you have received
• Include paid or unpaid positions, internships, military service, research and leadership experiences related to your objectives

Building Your Resume: Additional Sections

The following categories can be included on a resume. Choose the categories that best fit your goals, skills and experience.

Professional Profile or Objective Statement

Professional Profile:

• Brief 3-5 sentence summary to advance and organize the key ideas for your reader.
• Includes highlights of your experience, education, qualifications and career objectives that are most relevant to a specific field or position.

Objective Statement:

• A one-line description of the position you’re applying for
• Typically includes the job title and company name
• Your resume can include EITHER a Professional Profile OR an Objective Statement – but not both.
• Any skills you have that are listed in the job description
• Only the skills you can perform with little or no supervision
• Use exact words/phrases from the job description. Some employers use Applicant Tracking Systems (ATS) that scan your document for keywords.
• Be sure to include your transferable skills on your resume.
• Skills may be grouped into sub-categories such as laboratory skills; computer and software skills; research techniques; language skills; communication skills; and administrative or professional skills.
• Consider including proficiency level (expert, proficient, intermediate, beginner), especially with technical skills.

Relevant Projects

• Project title, department/class name, start/end dates
• List projects in reverse chronological order (most recent first)
• Class or personal projects can be a great way to demonstrate evidence of knowledge or skills that are relevant to the position you are applying for.

Honors and Awards

• Name of award, grant, or scholarship
• Date received
• If space allows, include a brief description of the award.
• This can be its own section or included under Education.

Publications and Presentations

• Article or presentation title, name of publication or conference/meeting, date
• Describe applicable skills, methods and techniques
• List in reverse chronological order (most recent first)

Volunteer Activities or Community Service

• Organization name, start/end dates
• This section is helpful to include if you participate in meaningful community engagement activities not related to your career goals.
• Any career-related volunteer activities should be listed in the Experience section.
• List activities that require significant/ongoing time commitment, not single events.
• A list of 3-5 professional references should be prepared as a separate document. Do not include references on your resume.
• Do not list “References available upon request.” If an employer wants this information, they will ask for it. 

Should You Include a Cover Letter?

When applying to a position, unless specifically requested not to do so, you should always include a cover letter. If only one document can be uploaded for an online application, you can combine your cover letter and resume into one PDF. Learn more about what content to include in a cover letter .

Highlighting research skills on your resume

Research skills are important in a variety of job roles because they demonstrate your ability to analyze data and use it to solve problems and contribute valuable insights. Learn how to incorporate these skills on your resume to strengthen your candidacy and ensure that your passion for continual learning stands out.

The importance of research skills on your resume

According to global consulting giant McKinsey & Company, seeking relevant information, synthesizing messages, and maintaining the ability to learn new things are three crucial skills that employees will need in the future world of work. (1) It’s important to realize that all of these abilities fall under the same umbrella: research skills.

Knowing when, where, and how to find information is crucial for making more informed decisions, solving problems, and driving innovation across the organization. Companies have an easier time staying ahead of the curve when employees are able to learn new information. It also helps them beat out competitors and expand their market share.

Research competencies are worth investing in because they are highly transferable skills that can help you in any profession, including: 

• Manufacturing

When you can demonstrate robust research skills, the resumes you submit will have a better chance of making the right impression and helping you land an interview.

Which research skills should you highlight?

Just like many other skill sets, the term “research skills” encompasses a few specific abilities that employers are looking for. Tweaking your resume and cover letter templates to include these sought-after research skills can help you demonstrate your value as a candidate.

Data analysis

Data analysis involves collecting relevant info and looking at it from a variety of angles to find patterns and trends. When you’re able to extract meaningful insights from raw data or information, you can use those insights to make data-driven decisions that improve the workplace.

Research methodologies

Just knowing how to find information isn’t enough, though. You must also understand how to find reliable data and evaluate the information you come up with. This is where knowing research methodologies comes in handy. This skill ensures you make decisions based on sound and credible information instead of erroneous data.

Technical skills

Technical skills enhance your ability to find, evaluate, and analyze information by ensuring you have the know-how to use special software or online platforms that may be required during the process. 

For example, a lawyer may need to know how to search case law databases as part of their preparation for trial. Having this skill makes research much quicker, easier, and more thorough.

Critical thinking

Critical thinking is integral to so many kinds of expertise, from management skills to academic writing and beyond. Your ability to think critically helps you evaluate sources in depth and synthesize the information you learn. It also enables you to identify biases and consider multiple perspectives, leading to more accurate and robust conclusions.

• Project management

Research helps project managers overcome obstacles to completion, ensuring they have the information they need to solve complex issues. Effective research can also help you find ways to reduce project budgets and timelines, which is beneficial for the client.

How to list research skills on your resume

You can display your research skills in several places on your resume . The first is a dedicated skills section. Try incorporating more descriptive words than simply “research skills,” too, such as “information synthesis.” When conveying clinical research skills, resumes should be even more specific, using terms like “data analysis” or “research protocols.”

Keep in mind as well that some research competencies are technical (such as software skills ), while others are considered soft skills (such as critical thinking or problem-solving). If you plan to separate your skills into categories on your resume, research skills should be placed in the right sections.

A special projects section can further showcase your research skills. In this section, you will list the notable projects you have worked on in previous roles. Then, you’ll tell the hiring manager how your research skills positively impacted the outcome of each project.

Finally, a recruiter or hiring manager might also expect to see your research skills demonstrated in your job descriptions. These are usually found in your work history section. 

Similar to the “special projects” section, you can highlight research skills in your job descriptions by using bullet points. That method allows you to show how insights gained from your research led to professional accomplishments and positive business outcomes.

When writing about your research skills, resume or cover letter descriptions should use action verbs like “analyzed,” “established,” or “examined.” Doing so ensures that your language makes a powerful impression on the reader. 

Additionally, consider quantifying your achievements, such as by mentioning how much money your research saved a client on a recent project. This can make your abilities stand out as highly valuable to the target company.

Expert tip:

To decide which skills to list on your resume, take a look at the job description. If you possess any of the specific research skills listed there, make sure you put them in your resume. This can help you pass electronic applicant tracking systems and give you a higher chance of having your resume read.

Examples of research skills on resumes

When it comes to incorporating research skills, resumes should be formatted in a way that is polished and professional. Here is a resume template you can use for each section where you might highlight this expertise.

Skills section example

In this section, you should list your technical and soft skills, including the research capabilities that apply to each.

Technical Skills:

• Quantitative analysis
• Academic writing

Soft Skills:

• Analytical thinking
• Problem-solving
• Adaptability

Be aware that you don’t have to use separate sections for your technical and soft skills if you would prefer to combine them into one list.

Projects section example

In your projects section, you should include the name and dates of the project and your role in it. Then, describe the research skills you used.

Search Engine Optimization for Rocket Pizza, January - June 2021 Paid Advertising Campaign Manager

• Conducted keyword research to determine high-volume, low-competition search terms to use for advertising campaign
• Achieved a 5:1 revenue-to-ad ratio by analyzing dwell time and bounce rate to optimize paid campaign performance

Make sure to stick to only relevant projects and examples. Including less relevant details can give the impression that your resume lacks clear direction.

Job description example

Your job description section should highlight the research skills you used in each position and how they positively impacted outcomes. 

Project Manager Cooper Consulting | Detroit,  MI | October 2022 - Present

• Reduced budgets on high-profile projects by 20% by analyzing analogous projects and forecasting costs based on aggregate data
• Evaluated and improved client satisfaction rating by 12% by conducting post-project surveys on team performance

Similar to all of your resume sections, make sure to keep your examples relevant and use action words to make an impact with your descriptions.

Tips and mistakes to avoid

Here are some best practices you should adhere to when considering research skills for resumes you will submit with your job applications:

• Avoid generic language like “research skills” and instead list the specific skill you possess, such as critical thinking or quantitative analysis
• Comb the job description for any mention of research skills that should be included on your resume
• Use numbers and action verbs to paint a clear and vivid picture of your skills and the positive business impact they can have
• List and demonstrate your research skills throughout your resume, including in the dedicated skills, projects, and job description sections
• Keep any mention of your research skills to relevant examples only, as including irrelevant information can confuse recruiters and hiring managers

Additionally, remember to use resume examples that help you format your project and job descriptions using the X-Y-Z method : Accomplished (X) as measured by (Y) by doing (Z)” (2) These tips can help you avoid common pitfalls and build a concise and professional resume. 

"Research skills are worth investing in because they hold value in just about every industry. These include academia, healthcare, marketing, technology, manufacturing, education, and more."

Presenting your research skills the right way can help you make the right impression

Research skills are highly sought after among today’s employees. They can help you solve problems, make informed decisions, and come up with new and innovative ideas to stand out in competitive markets. 

However, it’s important that you present these skills in the right way. You can do this by using specific language, quantifying your achievements, including action verbs, and mentioning your research skills in the right place on your resume.

Starting with resume or cover letter examples can help you get the formatting right. It also ensures that your document comes across as professional. 

However, no matter what method you decide to use to create your resume, leveraging your ability to research and analyze information to solve problems in the workplace is important. Doing so can enhance your job application and make an undeniable impression in the hiring process.

(1) McKinsey & Company: Defining the skills citizens will need in the future world of work

(2) Inc. Magazine: Google Recruiters Say Using the X-Y-Z Formula on Your Resume Will Improve Your Odds of Getting Hired at Google

Get ahead of the competition

Make your job applications stand-out from other candidates.

Hard Skills: Definition & Examples for Resumes

What Not To Put on a Resume

Soft Skills: Definition & Examples for Resumes

Integrating 4C/ID model into computer- supported formative assessment system to improve the effectiveness of complex skills training for vocational education

• Published: 23 September 2024

Cite this article

• Haoxin Xu 1 ,
• Tianrun Deng 2 ,
• Xianlong Xu   ORCID: orcid.org/0000-0003-0736-7932 2 ,
• Xiaoqing Gu 2 ,
• Lingyun Huang 3 ,
• Haoran Xie 4 &
• Minhong Wang 3  

In the 21st century, the urgent educational demand for cultivating complex skills in vocational training and learning is met with the effectiveness of the four-component instructional design model. Despite its success, research has identified a notable gap in the address of formative assessment, particularly within computer-supported frameworks. This deficiency impedes student self-awareness of skill mastery and limits effective monitoring of skill learning in the classroom by teachers. To address this gap, the study introduces an enhanced four-component instructional design model that seamlessly integrates formative assessment. Based on this model, an automated system for assessing complex skills was developed, with the aim of formative assessment and improving skill learning. A control experiment involving 54 industrial robot professional participants in vocational colleges has preliminarily verified the feasibility and effectiveness of computer-supported formative assessment. The findings reveal that this approach significantly enhances students’ schema construction, knowledge, skill mastery, and transfer ability, thereby improving the overall effectiveness of complex skill learning. In addition, participants who underwent computer-supported formative assessment reported high levels of system satisfaction and usefulness, with no adverse impact on their learning attitudes, motivation, or cognitive load. This study contributes a robust theoretical framework and practical case study for computer-supported formative assessment in complex skill learning, providing empirical support for the advancement of computer-supported teaching. The integration of formative assessment within the four-component instructional design model offers a novel perspective, addressing a critical gap in the existing literature and laying the foundation for future developments in this educational domain.

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Acknowledgements

The research will not have been possible without the cooperation of teachers and administrators from Shanghai Technical Institute of Electronics Information. We would particularly like to acknowledge our discussions with Dr. Wangqi Shen, who provided consultation in the preparation of this paper.

This study was funded by Key Project of Science and Technology Commission of Shanghai Municipality (17DZ2281800).

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Tianrun Deng, Xianlong Xu & Xiaoqing Gu

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All authors contributed to the study conception and design. Material preparation, data collection and analysis were performed by Haoxin Xu, Tianrun Deng, Xianlong Xu, Xiaoqing Gu, Lingyun Huang, Haoran Xie, and Minhong Wang. The first draft of the manuscript was written by Haoxin Xu and all authors commented on previous versions of the manuscript. All authors read and approved the final manuscript.

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Correspondence to Xianlong Xu .

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The study was conducted with the approval of the East China Normal University Committee on Human Research Protection, and all subjects were adults. Prior to the start of the experiment, the subjects were informed of the purpose, method, process, and other information of the study, and written consent was obtained from all subjects.

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Appendix A. Formative assessments interface for students

Scenario-based task

Subject knowledge test

Schema task

Appendix B. Interface of reports

Interface of students’ individual reports

Interface of class reports 1

Interface of class reports 2

Appendix C. Post subject knowledge test

1.1 c.1 post subject knowledge test.

Here are only part of the questions.

1. The ( workpiece ) refers to the object being processed in the mechanical machining process, while the tool denotes the instrument required for a robot to accomplish a specific task.

2. By default, when a single robot is in operation, the ( world coordinate system ) remains aligned with the base coordinate system.

3. The tool coordinate system is fixed at the end of the tool, and its coordinate origin is abbreviated as ( TCP ).

4. When creating tool coordinates using the six-point method in simulation software, it is advisable to switch to ( B ) mode when the reference point and fixed point are relatively close.

A. Normal B. Incremental C. Automatic D. Deceleration

5. When using the six-point method to create tool coordinates in simulation software, it is necessary to set ( AB ).

A. Center of gravity coordinates B. Tool mass C. TCP point D. Base coordinates

6. The recommended workflow for arranging peripheral devices outside the workstation is as follows: ( C-D-A-B-E )

A. Rotate the external device model.

B. Directly move or use point-and-click to approximate the device’s position.

C. Import the required models.

D. Display the robot’s workspace.

E. Use the “Set Position” function for fine-tuning the position.

7. In the incremental mode, the user increment in the teach pendant screen’s bottom right corner can be set in size. ( \(\underline{\checkmark }\) )

8. In the manual state of the robot, pressing the first gear of the enable button will stop the motors, putting the robot in a protective stop state. ( \(\underline{\times }\) )

Note: Fill-in-the-blank questions: 1, 2, 3. Multiple-choice questions: 4, 5. Sorting question: 6. Judgment questions: 7, 8

1.2 C.2 Post scenario-based task

Task description: Please create a robotic trajectory workstation, name the workstation with your student ID, and then import necessary models such as the robot, tool, workpiece, peripheral devices, etc. Use the six-point method to determine the tool coordinates, name the tool coordinates as “tool” followed by the last two digits of your student ID, and save the corresponding TCP data. Finally, through point teaching and programming, make the robot follow the counterclockwise trajectory as shown in Fig. 13 . Programming tasks include establishing initialization routines, trajectory walking routines, and returning home routines. Submit the task archive and program text upon completion.

Note: Ensure to perform programming tasks to establish initialization routines, trajectory walking routines, and returning home routines. Save all relevant data and submit the compressed task archive along with the program text.

The post-test for academic performance

1.3 C.3 Post schema task

Task description: Please draw a mind map illustrating the trajectory planning for operating industrial robots. Provide detailed descriptions for each step, including the purpose and significance of each step.

Note: There is an example of a student answering.

Appendix D. The survey scales for various aspects

Appendix e. the results of levene’s test, appendix f. the results of mann-whitney u-test, rights and permissions.

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Xu, H., Deng, T., Xu, X. et al. Integrating 4C/ID model into computer- supported formative assessment system to improve the effectiveness of complex skills training for vocational education. Educ Inf Technol (2024). https://doi.org/10.1007/s10639-024-13037-8

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Accepted : 02 September 2024

Published : 23 September 2024

DOI : https://doi.org/10.1007/s10639-024-13037-8

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