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P.O. Box 6953 Radford, VA 24142 Kyle Hall Suite 231 540.831.5513 cia@radford.edu cia-analytics@radford.edu cia-innovation@radford.edu

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Problem Solving, Critical Thinking, and Analytical Reasoning Skills Sought by Employers

In this section:

Problem Solving

  • Critical Thinking

Analytical Reasoning

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Critical thinking, analytical reasoning, and problem-solving skills are required to perform well on tasks expected by employers. 1 Having good problem-solving and critical thinking skills can make a major difference in a person’s career. 2

Every day, from an entry-level employee to the Chairman of the Board, problems need to be resolved. Whether solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problems to solve, the challenges faced may be simple/complex or easy/difficult.

A fundamental component of every manager's role is solving problems. So, helping students become a confident problem solver is critical to their success; and confidence comes from possessing an efficient and practiced problem-solving process.

Employers want employees with well-founded skills in these areas, so they ask four questions when assessing a job candidate 3 :

  • Evaluation of information: How well does the applicant assess the quality and relevance of information?
  • Analysis and Synthesis of information: How well does the applicant analyze and synthesize data and information?
  • Drawing conclusions: How well does the applicant form a conclusion from their analysis?
  • Acknowledging alternative explanations/viewpoints: How well does the applicant consider other options and acknowledge that their answer is not the only perspective?

When an employer says they want employees who are good at solving complex problems, they are saying they want employees possessing the following skills:

  • Analytical Thinking — A person who can use logic and critical thinking to analyze a situation.
  • Critical Thinking – A person who makes reasoned judgments that are logical and well thought out.
  • Initiative — A person who will step up and take action without being asked. A person who looks for opportunities to make a difference.
  • Creativity — A person who is an original thinker and have the ability to go beyond traditional approaches.
  • Resourcefulness — A person who will adapt to new/difficult situations and devise ways to overcome obstacles.
  • Determination — A person who is persistent and does not give up easily.
  • Results-Oriented — A person whose focus is on getting the problem solved.

Two of the major components of problem-solving skills are critical thinking and analytical reasoning.  These two skills are at the top of skills required of applicants by employers.

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Critical Thinking 4

“Mentions of critical thinking in job postings have doubled since 2009, according to an analysis by career-search site Indeed.com.” 5 Making logical and reasoned judgments that are well thought out is at the core of critical thinking. Using critical thinking an individual will not automatically accept information or conclusions drawn from to be factual, valid, true, applicable or correct. “When students are taught how to use critical thinking to tap into their creativity to solve problems, they are more successful than other students when they enter management-training programs in large corporations.” 6

A strong applicant should question and want to make evidence-based decisions. Employers want employees who say things such as: “Is that a fact or just an opinion? Is this conclusion based on data or gut feel?” and “If you had additional data could there be alternative possibilities?” Employers seek employees who possess the skills and abilities to conceptualize, apply, analyze, synthesize, and evaluate information to reach an answer or conclusion.

Employers require critical thinking in employees because it increases the probability of a positive business outcome. Employers want employees whose thinking is intentional, purposeful, reasoned, and goal directed.

Recruiters say they want applicants with problem-solving and critical thinking skills. They “encourage applicants to prepare stories to illustrate their critical-thinking prowess, detailing, for example, the steps a club president took to improve attendance at weekly meetings.” 7

Employers want students to possess analytical reasoning/thinking skills — meaning they want to hire someone who is good at breaking down problems into smaller parts to find solutions. “The adjective, analytical, and the related verb analyze can both be traced back to the Greek verb, analyein — ‘to break up, to loosen.’ If a student is analytical, you are good at taking a problem or task and breaking it down into smaller elements in order to solve the problem or complete the task.” 9

Analytical reasoning connotes a person's general aptitude to arrive at a logical conclusion or solution to given problems. Just as with critical thinking, analytical thinking critically examines the different parts or details of something to fully understand or explain it. Analytical thinking often requires the person to use “cause and effect, similarities and differences, trends, associations between things, inter-relationships between the parts, the sequence of events, ways to solve complex problems, steps within a process, diagraming what is happening.” 10

Analytical reasoning is the ability to look at information and discern patterns within it. “The pattern could be the structure the author of the information uses to structure an argument, or trends in a large data set. By learning methods of recognizing these patterns, individuals can pull more information out of a text or data set than someone who is not using analytical reasoning to identify deeper patterns.” 11

Employers want employees to have the aptitude to apply analytical reasoning to problems faced by the business. For instance, “a quantitative analyst can break down data into patterns to discern information, such as if a decrease in sales is part of a seasonal pattern of ups and downs or part of a greater downward trend that a business should be worried about. By learning to recognize these patterns in both numbers and written arguments, an individual gains insights into the information that someone who simply takes the information at face value will miss.” 12

Managers with excellent analytical reasoning abilities are considered good at, “evaluating problems, analyzing them from more than one angle and finding a solution that works best in the given circumstances”. 13 Businesses want managers who can apply analytical reasoning skills to meet challenges and keep a business functioning smoothly

A person with good analytical reasoning and pattern recognition skills can see trends in a problem much easier than anyone else.

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What Are Analytical Skills?

Definition & Examples of Analytical Skills

analytical and problem solving skills

How Analytical Skills Work

Types of analytical skills, highlighting analytical skills.

Analytical skills refer to the ability to collect and analyze information,  problem-solve , and make decisions. Employees who possess these skills can help solve a company’s problems and improve its overall productivity and success.

Learn more about analytical skills and how they work.

Employers look for employees with the ability to investigate a problem and find the ideal solution in a timely, efficient manner. The skills required to solve problems are known as analytical skills.

You use analytical skills when detecting patterns, brainstorming, observing, interpreting data, integrating new information, theorizing, and making decisions based on the multiple factors and options available. 

Solutions can be reached by clear-cut, methodical approaches, or through more creative techniques. Both ways of solving a problem require analytical skills.

Most types of work require analytical skills. You use them to solve problems that may not have obvious solutions or that have several variables.

Let's say you're the manager of a restaurant and have been going over budget on food for the past two weeks. You review the menus and what customers have ordered along with food costs from your suppliers.

You see that the cost of seafood has increased over the past two weeks. When you talk to the supplier, they explain that there's been a disruption in the supply chain due to weather. They've increased costs to compensate. You decide to reduce your seafood order to lower costs and work with your chef to develop new specials that take advantage of other protein options.

In this example, you used analytical skills to review data from different sources, integrated new information, and made a decision based on your observations.

Catherine Song / The Balance

The best analytical skills to highlight on a resume depend on the position you're applying for. Here are five skills to consider.

Communication

Analysis only goes so far if you can't share and implement your findings. You need to be an effective communicator to discuss the patterns you see and your conclusions and recommendations.

Analytical communication skills include:

  • Problem sensitivity
  • Active listening
  • Oral communication
  • Written communication
  • Conducting presentations 

Analyzing information often requires a creative eye to spot trends in the data that others may not find. Creativity is also important when it comes to problem-solving. The obvious solution is not always the best option. Employees with strong analytical skills will think outside the box to come up with effective solutions to big problems.

Creative skill sets include:

  • Brainstorming
  • Collaboration
  • Optimization
  • Predictive modeling
  • Restructuring 
  • Strategic planning
  • Integration

Critical Thinking

Critical thinking refers to evaluating information and then making a decision based on your findings. Critical thinking is what helps an employee make decisions that help solve problems for a company. It may include:

  • Process management
  • Benchmarking
  • Big data analytics
  • Business intelligence
  • Case analysis
  • Causal relationships
  • Classifying
  • Comparative analysis
  • Correlation
  • Decision-making
  • Deductive reasoning
  • Inductive reasoning
  • Diagnostics
  • Data interpretation
  • Prioritization
  • Troubleshooting

Data Analysis

No matter what your career field, being good at analysis means being able to examine a large volume of data and identify trends in that data. You have to go beyond just reading and understanding information to make sense of it by highlighting patterns for top decision-makers.

There are many different types of data analysis, but some of the most common ones in today's workplace include:

  • Business analysis
  • Strengths, weaknesses, opportunities, and threats (SWOT) analysis
  • Cost analysis
  • Credit analysis
  • Critical analysis
  • Descriptive analysis
  • Financial analysis
  • Industry research
  • Policy analysis
  • Predictive analytics 
  • Prescriptive analytics
  • Process analysis
  • Qualitative analysis
  • Quantitative analysis
  • Return on investment (ROI) analysis

You must learn more about a problem before you can solve it, so an essential analytical skill is being able to collect data and research a topic. This can involve reviewing spreadsheets, researching online, collecting data, and looking at competitor information. 

Analytical research skills include:

  • Investigation
  • Data collection
  • Checking for accuracy

Analytical thinking is a soft skill , but field-specific, technical types of analysis are hard skills. Both should be highlighted on your resume and in interviews.

Analytical skills are sought after employers, so it's best to highlight these skills when you're applying and interviewing for jobs. Consider:

  • Adding relevant skills to your resume : Keywords  are an essential component of a resume, as hiring managers use the words and phrases of a resume and cover letter to screen job applicants, often through recruitment management software.
  • Highlighting skills in your cover letter : Mention your analytical skills and give a specific example of a time when you demonstrated those skills.
  • Provide examples in your job interview : They can be from past work, volunteer, or school experiences.

Key Takeaways

  • Analytical skills refer to the ability to collect and analyze information, problem-solve, and make decisions.
  • You use analytical skills when detecting patterns, brainstorming, observing, interpreting data, and making decisions based on the multiple factors and options available to you. 
  • Most types of work require analytical skills. You use them to solve problems that may not have obvious solutions or have several variables.
  • There are many types of analytical skills, including communication, creativity, critical thinking, data analysis, and research. 
  • Highlight and provide examples of your skills in your resume, cover letter, and interviews. 

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7 Problem-Solving Skills That Can Help You Be a More Successful Manager

Discover what problem-solving is, and why it's important for managers. Understand the steps of the process and learn about seven problem-solving skills.

[Featured Image]:  A manager wearing a black suit is talking to a team member, handling an issue  utilizing the process of problem-solving

1Managers oversee the day-to-day operations of a particular department, and sometimes a whole company, using their problem-solving skills regularly. Managers with good problem-solving skills can help ensure companies run smoothly and prosper.

If you're a current manager or are striving to become one, read this guide to discover what problem-solving skills are and why it's important for managers to have them. Learn the steps of the problem-solving process, and explore seven skills that can help make problem-solving easier and more effective.

What is problem-solving?

Problem-solving is both an ability and a process. As an ability, problem-solving can aid in resolving issues faced in different environments like home, school, abroad, and social situations, among others. As a process, problem-solving involves a series of steps for finding solutions to questions or concerns that arise throughout life.

The importance of problem-solving for managers

Managers deal with problems regularly, whether supervising a staff of two or 100. When people solve problems quickly and effectively, workplaces can benefit in a number of ways. These include:

Greater creativity

Higher productivity

Increased job fulfillment

Satisfied clients or customers

Better cooperation and cohesion

Improved environments for employees and customers

7 skills that make problem-solving easier

Companies depend on managers who can solve problems adeptly. Although problem-solving is a skill in its own right, a subset of seven skills can help make the process of problem-solving easier. These include analysis, communication, emotional intelligence, resilience, creativity, adaptability, and teamwork.

1. Analysis

As a manager , you'll solve each problem by assessing the situation first. Then, you’ll use analytical skills to distinguish between ineffective and effective solutions.

2. Communication

Effective communication plays a significant role in problem-solving, particularly when others are involved. Some skills that can help enhance communication at work include active listening, speaking with an even tone and volume, and supporting verbal information with written communication.

3. Emotional intelligence

Emotional intelligence is the ability to recognize and manage emotions in any situation. People with emotional intelligence usually solve problems calmly and systematically, which often yields better results.

4. Resilience

Emotional intelligence and resilience are closely related traits. Resiliency is the ability to cope with and bounce back quickly from difficult situations. Those who possess resilience are often capable of accurately interpreting people and situations, which can be incredibly advantageous when difficulties arise.

5. Creativity 

When brainstorming solutions to problems, creativity can help you to think outside the box. Problem-solving strategies can be enhanced with the application of creative techniques. You can use creativity to:

Approach problems from different angles

Improve your problem-solving process

Spark creativity in your employees and peers

6. Adaptability

Adaptability is the capacity to adjust to change. When a particular solution to an issue doesn't work, an adaptable person can revisit the concern to think up another one without getting frustrated.

7. Teamwork

Finding a solution to a problem regularly involves working in a team. Good teamwork requires being comfortable working with others and collaborating with them, which can result in better problem-solving overall.

Steps of the problem-solving process

Effective problem-solving involves five essential steps. One way to remember them is through the IDEAL model created in 1984 by psychology professors John D. Bransford and Barry S. Stein [ 1 ]. The steps to solving problems in this model include: identifying that there is a problem, defining the goals you hope to achieve, exploring potential solutions, choosing a solution and acting on it, and looking at (or evaluating) the outcome.

1. Identify that there is a problem and root out its cause.

To solve a problem, you must first admit that one exists to then find its root cause. Finding the cause of the problem may involve asking questions like:

Can the problem be solved?

How big of a problem is it?

Why do I think the problem is occurring?

What are some things I know about the situation?

What are some things I don't know about the situation?

Are there any people who contributed to the problem?

Are there materials or processes that contributed to the problem?

Are there any patterns I can identify?

2. Define the goals you hope to achieve.

Every problem is different. The goals you hope to achieve when problem-solving depend on the scope of the problem. Some examples of goals you might set include:

Gather as much factual information as possible.

Brainstorm many different strategies to come up with the best one.

Be flexible when considering other viewpoints.

Articulate clearly and encourage questions, so everyone involved is on the same page.

Be open to other strategies if the chosen strategy doesn't work.

Stay positive throughout the process.

3. Explore potential solutions.

Once you've defined the goals you hope to achieve when problem-solving , it's time to start the process. This involves steps that often include fact-finding, brainstorming, prioritizing solutions, and assessing the cost of top solutions in terms of time, labor, and money.

4. Choose a solution and act on it.

Evaluate the pros and cons of each potential solution, and choose the one most likely to solve the problem within your given budget, abilities, and resources. Once you choose a solution, it's important to make a commitment and see it through. Draw up a plan of action for implementation, and share it with all involved parties clearly and effectively, both verbally and in writing. Make sure everyone understands their role for a successful conclusion.

5. Look at (or evaluate) the outcome.

Evaluation offers insights into your current situation and future problem-solving. When evaluating the outcome, ask yourself questions like:

Did the solution work?

Will this solution work for other problems?

Were there any changes you would have made?

Would another solution have worked better?

As a current or future manager looking to build your problem-solving skills, it is often helpful to take a professional course. Consider Improving Communication Skills offered by the University of Pennsylvania on Coursera. You'll learn how to boost your ability to persuade, ask questions, negotiate, apologize, and more. 

You might also consider taking Emotional Intelligence: Cultivating Immensely Human Interactions , offered by the University of Michigan on Coursera. You'll explore the interpersonal and intrapersonal skills common to people with emotional intelligence, and you'll learn how emotional intelligence is connected to team success and leadership.

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Article sources

Tennessee Tech. “ The Ideal Problem Solver (2nd ed.) , https://www.tntech.edu/cat/pdf/useful_links/idealproblemsolver.pdf.” Accessed December 6, 2022.

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4 Ways to Improve Your Analytical Skills

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  • 07 Jan 2021

Data is ubiquitous. It’s collected at every purchase made, flight taken, ad clicked, and social media post liked—which means it’s never been more crucial to understand how to analyze it.

“Never before has so much data about so many different things been collected and stored every second of every day,” says Harvard Business School Professor Jan Hammond in the online course Business Analytics .

The volume of data you encounter can be overwhelming and raise several questions: Can I trust the data’s source? Is it structured in a way that makes sense? What story does it tell, and what actions does it prompt?

Data literacy and analytical skills can enable you to answer these questions and not only make sense of raw data, but use it to drive impactful change at your organization.

Here’s a look at what it means to be data literate and four ways to improve your analytical skills.

Access your free e-book today.

What Is Data Literacy?

Data literacy is the ability to analyze, interpret, and question data. A dataset is made up of numerous data points that, when viewed together, tell a story.

Before conducting an analysis, it’s important to ensure your data’s quality and structure is in accordance with your organization’s needs.

“In order to transform data into actionable information, you first need to evaluate its quality,” says Professor Dustin Tingley in the Harvard Online course Data Science Principles . “But evaluating the quality of your data is just the first step. You’ll also need to structure your data. Without structure, it’s nearly impossible to extract any information.”

When you’re able to look at quality data, structure it, and analyze it, trends emerge. The next step is to reflect on your analysis and take action.

Tingley shares several questions to ask yourself once you’ve analyzed your dataset: “Did all the steps I took make sense? If so, how should I respond to my analysis? If not, what should I go back and improve?”

For example, you may track users who click a button to download an e-book from your website.

After ensuring your data’s quality and structuring it in a way that makes sense, you begin your analysis and find that a user’s age is positively correlated with their likelihood to click. What story does this trend tell? What does it say about your users, product offering, and business strategy?

To answer these questions, you need strong analytical skills, which you can develop in several ways.

Related: Business Analytics: What It Is & Why It’s Important

How to Improve Your Analytical Skills

Analysis is an important skill to have in any industry because it enables you to support decisions with data, learn more about your customers, and predict future trends.

Key analytical skills for business include:

  • Visualizing data
  • Determining the relationship between two or more variables
  • Forming and testing hypotheses
  • Performing regressions using statistical programs, such as Microsoft Excel
  • Deriving actionable conclusions from data analysis

If you want to provide meaningful conclusions and data-based recommendations to your team, here are four ways to bolster your analytical skills.

Related: How to Learn Business Analytics Without A Business Background

1. Consider Opposing Viewpoints

While engaging with opposing viewpoints can help you expand your perspective, combat bias, and show your fellow employees their opinions are valued, it can also be a useful way to practice analytical skills.

When analyzing data, it’s crucial to consider all possible interpretations and avoid getting stuck in one way of thinking.

For instance, revisit the example of tracking users who click a button on your site to download an e-book. The data shows that the user’s age is positively correlated with their likelihood to click the button; as age increases, downloads increase, too. At first glance, you may interpret this trend to mean that a user chooses to download the e-book because of their age.

This conclusion, however, doesn’t take into consideration the vast number of variables that change with age. For instance, perhaps the real reason your older users are more likely to download the e-book is their higher level of responsibility at work, higher average income, or higher likelihood of being parents.

This example illustrates the need to consider multiple interpretations of data, and specifically shows the difference between correlation (the trending of two or more variables in the same direction) and causation (when a trend in one variable causes a trend to occur in one or more other variables).

“Data science is built on a foundation of critical thinking,” Tingley says in Data Science Principles . “From the first step of determining the quality of a data source to determining the accuracy of an algorithm, critical thinking is at the heart of every decision data scientists—and those who work with them—make.”

To practice this skill, challenge yourself to question your assumptions and ask others for their opinions. The more you actively engage with different viewpoints, the less likely you are to get stuck in a one-track mindset when analyzing data.

2. Play Games or Brain Teasers

If you’re looking to sharpen your skills on a daily basis, there are many simple, enjoyable ways to do so.

Games, puzzles, and stories that require visualizing relationships between variables, examining situations from multiple angles, and drawing conclusions from known data points can help you build the skills necessary to analyze data.

Some fun ways to practice analytical thinking include:

  • Crossword puzzles
  • Mystery novels
  • Logic puzzles
  • Strategic board games or card games

These options can supplement your analytics coursework and on-the-job experience. Some of them also allow you to spend time with friends or family. Try engaging with one each day to hone your analytical mindset.

Related: 3 Examples of Business Analytics in Action

3. Take an Online Analytics Course

Whether you want to learn the basics, brush up on your skills, or expand your knowledge, taking an analytics course is an effective way to improve. A course can enable you to focus on the content you want to learn, engage with the material presented by a professional in the field, and network and interact with others in the data analytics space.

For a beginner, courses like Harvard Online's Data Science Principles can provide a foundation in the language of data. A more advanced course, like Harvard Online's Data Science for Business , may be a fit if you’re looking to explore specific facets of analytics, such as forecasting and machine learning. If you’re interested in hands-on applications of analytical formulas, a course like HBS Online's Business Analytics could be right for you. The key is to understand what skills you hope to gain, then find a course that best fits your needs.

If you’re balancing a full-time job with your analytics education, an online format may be a good choice . It offers the flexibility to engage with course content whenever and wherever is most convenient for you.

An online course may also present the opportunity to network and build relationships with other professionals devoted to strengthening their analytical skills. A community of like-minded learners can prove to be an invaluable resource as you learn and advance your career.

Related: Is An Online Business Analytics Course Worth It?

4. Engage With Data

Once you have a solid understanding of data science concepts and formulas, the next step is to practice. Like any skill, analytical skills improve the more you use them.

Mock datasets—which you can find online or create yourself—present a low-risk option for putting your skills to the test. Import the data into Microsoft Excel, then explore: make mistakes, try that formula you’re unsure of, and ask big questions of your dataset. By testing out different analyses, you can gain confidence in your knowledge.

Once you’re comfortable, engage with your organization’s data. Because these datasets have inherent meaning to your business's financial health, growth, and strategic direction, analyzing them can produce evidence and insights that support your decisions and drive change at your organization.

A Beginner's Guide to Data and Analytics | Access Your Free E-Book | Download Now

Investing in Your Data Literacy

As data continues to be one of businesses’ most valuable resources, taking the time and effort to build and bolster your analytical skill set is vital.

“Much more data are going to be available; we’re only seeing the beginning now,” Hammond says in a previous article . “If you don’t use the data, you’re going to fall behind. People that have those capabilities—as well as an understanding of business contexts—are going to be the ones that will add the most value and have the greatest impact.”

Are you interested in furthering your data literacy? Download our Beginner’s Guide to Data & Analytics to learn how you can leverage the power of data for professional and organizational success.

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How to develop and demonstrate your problem-solving skills

Analytical and critical thinking skills, why employers want these skills, examples of how analytical or problem solving skills can be developed or evidenced, final thought....

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We all solve problems on a daily basis, in academic situations, at work and in our day-to-day lives.  Some of the problems that are typically faced by students include: 

  • Putting together an argument for an essay
  • Dealing with an awkward customer when working part-time in a shop or restaurant
  • Thinking about how you are going to manage your budget to keep you going until the end of term
  • Working out why your printer won’t respond
  • Developing a strategy to reach the next level of a computer game.

Any job will also bring problems to be faced. It is important to show to a recruiter that you have the right skills to resolve these problems, and the personal resilience to handle the challenges and pressure they may bring. You need to be able to: 

  • Evaluate information or situations
  • Break them down into their key components
  • Consider various ways of approaching and resolving them
  • Decide on the most appropriate of these ways

Solving these problems involves both analytical and creative skills . Which particular skills are needed will vary, depending on the problem and your role in the organisation, but the following skills are key to problem-solving:

analytical and problem solving skills

  • Lateral Thinking
  • Logical Reasoning
  • Persistence 

Analytical and critical thinking skills help you to evaluate the problem and to make decisions. A l ogical and methodical approach is best in some circumstances: for example, you will need to be able to draw on your academic or subject knowledge to identify solutions of a practical or technical nature.  In other situations, using creativity or l ateral thinking will be necessary to come up with ideas for resolving the problem and find fresh approaches  Not everyone has these two types of skills in equal measure: for this reason, team working is often a key component in problem-solving. Further skills, such as communication, persuasion and negotiation , are important in finding solutions to problems involving people.

analytical and problem solving skills

Whatever issue you are faced with, some steps are fundamental: 

  • I dentify the problem
  • D efine the problem
  • E xamine the options
  • A ct on a plan
  • L ook at the consequences

This is the IDEAL model of problem-solving.  The final stage is to put the solution you have decided on into practice and check the results. 

Any workplace, project or task will have challenges or obstacles which need to be overcome. If an organisation employs people who are adept at solving problems at all levels, it reduces the need for complex chains of command or lessens demand on managers' time. In short, it will help save time and therefore money.  Analytical skills are perhaps becoming increasingly important; we are all bombarded with huge amounts of information every day. Being able to quickly yet comprehensively identify and evaluate the most important or relevant information for the organisation or your specific job role will be an increasingly useful skill. 

  • Leisure activities (e.g. chess, logic games, computing).
  • Overcoming obstacles to achieve an ambition or goal.
  • Working in a customer environment and resolving complaints, particularly in situations where there is no protocol.
  • Research (e.g. for essays or projects, or within the workplace).
  • Particular achievements in the workplace (e.g. devising new working practices to improve efficiency, information systems development, diagnosing and rectifying faults or issues).
  • Creative solutions to coursework problems.
  • Identifying appropriate source material for assignments. 

A large cosmetics company had a problem in that some of the soap boxes coming off the production lines were empty. The problem was quickly isolated to the assembly line, which transported the packaged boxes of soap to the delivery department: some soap boxes went through the assembly line empty. The management asked its engineers to solve the problem. They spent much time and money in designing a machine with high-resolution monitors manned by staff; to scan all the boxes on the line to make sure they weren't empty.  A workman hearing about this, came up with another solution. He got a powerful industrial fan and pointed it at the assembly line. As each soap box passed the fan, the empty boxes were blown off the line. Moral: the simplest solution is usually the best!

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Analytical Thinking vs Problem Solving: A Comprehensive Comparison

Analytical Thinking vs Problem Solving

Analytical thinking and problem solving are crucial skills in various aspects of life, including personal and professional situations. While they may seem interchangeable, there are distinct differences between the two. Analytical thinking focuses on breaking down complex information into smaller, manageable components to understand a situation and evaluate alternatives effectively. On the other hand, problem solving involves devising practical solutions to overcome challenges or resolve issues that arise in daily life or the workplace.

analytical and problem solving skills

Both analytical thinking and problem-solving skills contribute to making well-informed decisions, managing risks, and achieving success in various areas of life. By understanding these skills’ distinctions and applying them effectively, individuals can enhance their performance in the workplace, handle complex situations with ease, and make better choices in their personal lives.

Key Takeaways

  • Analytical thinking is about understanding complex situations, while problem-solving focuses on finding practical solutions.
  • Mastery of both skills leads to informed decision-making and improved risk management.
  • These abilities are essential for workplace success and overall personal growth.

Understanding Analytical Thinking

analytical and problem solving skills

Nature of Analytical Thinking

Analytical thinking refers to a mental process in which a person systematically breaks down complex problems or situations into smaller, manageable components. This enables the identification of essential elements and their relationships, leading to an effective solution. Analytical thinkers excel in identifying patterns, interpreting data, and drawing conclusions based on factual information. Unlike reactive problem-solving, which focuses on finding immediate remedies, analytical thinking is strategic in nature, seeking long-term solutions by addressing the root causes of a problem.

Key components of analytical thinking include reasoning, fact-checking, and questioning assumptions. This skill set allows individuals to approach problems with an open mind, meticulously gather and analyze data, and make well-informed decisions. Ultimately, analytical thinking leads to more informed and strategic decision-making, increasing the likelihood of success in professional and personal endeavors.

How Analytical Thinking Works

The process of analytical thinking unfolds in several stages:

  • Identify the problem or situation : Determine the issue that needs addressing and clearly define its scope.
  • Gather relevant data : Collect information related to the problem from various sources, ensuring its accuracy and reliability.
  • Break down the problem : Dissect the problem into smaller, manageable parts to gain a better understanding of its intricacies.
  • Analyze and interpret data : Examine the data to identify patterns, trends, and relationships, and derive insights using logical reasoning.
  • Question assumptions : Challenge any preconceived notions or biases that may skew the analysis and arrive at the most objective conclusions possible.
  • Generate solutions : Propose potential solutions based on the analysis, weighing their pros and cons.

It is important to note that analytical thinking is not solely reserved for mathematicians or scientists but is a valuable skill applicable to a wide range of disciplines and professions. From business analysts, who require analytical thinking and problem-solving skills to identify and implement changes, to daily decision-making in personal lives, analytical reasoning plays a vital role in successfully navigating through various complexities.

Significance of Problem Solving

Features of problem solving.

Problem solving is an essential skill that helps individuals and organizations tackle challenges effectively. Problem-solving skills enable individuals to identify problems or obstacles, analyze the situation, and find appropriate solutions. These skills include critical thinking, analytical reasoning, decision-making, and learning from the process. People with strong problem-solving abilities can better cope with stress, handle risk, and adapt to change in a fast-paced environment.

In the context of decision-making, problem solving requires individuals to evaluate multiple options and select the one with the highest probability of success. A well-developed thinking process is crucial to identifying and analyzing creative solutions, as it helps individuals see beyond the apparent issues and delve deeper into the underlying causes.

Process of Problem Solving

The process of problem-solving typically involves several stages:

  • Identify the problem : Recognizing the issue at hand and understanding its impact on the situation.
  • Gather information : Collecting relevant data and facts that will help in understanding the problem.
  • Analyze the problem : Examining the situation, breaking it into smaller parts, and identifying the root causes.
  • Generate solutions : Brainstorming various possible solutions and evaluating their feasibility.
  • Choose the best solution : Using decision-making skills to select the most suitable solution based on available information.
  • Implement the solution : Putting the chosen solution into action and monitoring its effectiveness.
  • Evaluate and learn : Reflecting on the outcomes and learning from the experience for future problem-solving situations.

By sharpening problem-solving skills and employing an organized thinking process, individuals can enhance their abilities to overcome challenges and make informed decisions, leading to personal and professional growth.

Comparing Analytical Thinking and Problem Solving

Similarities.

Both analytical thinking and problem solving involve the process of breaking down complex situations into smaller, manageable components. In both approaches, individuals need to evaluate the information at hand, identify patterns, and derive conclusions based on the evidence. This often involves receiving feedback, adapting to new information, and adjusting one’s approach.

Moreover, practicing both analytical thinking and problem-solving techniques can lead to improved decision-making abilities. This development, in turn, translates into greater efficiency and effectiveness in personal and professional contexts.

Differences

While analytical thinking and problem solving share some similarities, they also have notable differences. Analytical thinking typically follows a linear and sequential process, whereas problem solving might involve iterative processes and creative solutions.

Analytical thinking often focuses on dissecting a situation or a problem, looking for underlying patterns, and finding ways to logically deduce solutions. On the other hand, problem solving might require a combination of analytical and creative thinking, especially when faced with novel or ambiguous challenges. Problem solvers often need to develop unique strategies and evaluate alternative solutions before settling on the most effective approach.

In conclusion, analytical thinking and problem-solving, while both essential skills, have distinct applications and methods, and their effective use can be instrumental in achieving success in various aspects of life.

Ways to Improve Both Techniques

Developing analytical thinking.

Developing analytical thinking is vital for individuals seeking to improve their problem-solving abilities. One effective strategy is to practice creative activities, such as brainstorming or solving puzzles, to challenge the brain and foster development. Engaging in these tasks allows for the creation of new connections and enhances cognitive flexibility.

Another useful approach is to focus on communication and the art of listening. Active listening enables a better understanding of various perspectives and leads to well-informed decisions. Moreover, discussing complex topics can strengthen one’s ability to analyze and evaluate information effectively.

Collaborating with others can also help individuals enhance their analytical thinking skills. By working together, people can build on each other’s strengths and overcome challenges. Additionally, they can exchange ideas and learn from different viewpoints, which may lead to innovative solutions.

Enhancing Problem Solving Skills

To enhance problem-solving skills, one must be willing to take action and embrace challenges. Tackling problems head-on allows for growth and the development of practical strategies. Regular practice is essential for refining these skills and building confidence in decision-making.

Integrating soft skills, such as empathy and adaptability, play an essential role in problem-solving. Employing these abilities can improve interpersonal communication and contribute to the formation of more effective solutions.

Utilizing a methodical approach to problem-solving can also yield positive results. Techniques like breaking down complex issues into manageable steps or generating multiple possible solutions can enable a more comprehensive analysis, increasing the likelihood of success in overcoming challenges.

Finally, don’t shy away from seeking feedback from peers and mentors. Constructive criticism can highlight areas for improvement and further facilitate the development of both analytical thinking and problem-solving skills. Remember, the key to growth lies in continuous learning and adapting to new situations with confidence and clarity.

Importance in Workplace and Career Success

Relevance in the workplace.

Analytical thinking and problem solving play crucial roles in the workplace. These skills enable employees to efficiently tackle a variety of tasks and challenges. Analytical thinking refers to gathering, organizing, and evaluating information to detect patterns and identify problems. Effective problem solving involves devising creative solutions based on these findings 1 . In the modern workplace, individuals with strong analytical thinking skills can identify issues and make well thought-out decisions that contribute to overall company success 2 .

Effective communication is an important aspect of analytical thinking and problem solving. In a professional setting, employees must often convey their findings and ideas to stakeholders, ensuring that solutions are implemented appropriately and any concerns are addressed. This communication can lead to improved collaboration, clearer goals, and faster resolution of issues 3 .

Implication for Career Success

In addition to benefitting the workplace as a whole, strong analytical thinking and problem-solving skills are critical for individual career success. These skills can help professionals stand out among their peers and demonstrate their value to their organization. Professionals who can apply analytical thinking and problem-solving techniques are viewed as being able to think critically, make decisions, and take initiative, which are all highly valued by employers 4 .

Individuals who possess these skills are often able to make more informed judgments and sound decisions. This can lead to career advancement and job stability, as they are viewed as capable and dependable. Developing analytical thinking and problem-solving abilities can also open doors to new opportunities and industries, making individuals more versatile and efficient in their careers 5 .

Role in Decision Making and Risk Management

Influence on decision making.

Analytical thinking plays a crucial role in decision making, as it involves breaking things down into their component parts and using deductive reasoning to draw conclusions from given evidence and assumptions source . This allows individuals and organizations to carefully consider the pros and cons of each option, determine the feasibility of implementing potential solutions, and weigh the costs and benefits associated with each decision.

Problem-solving, on the other hand, is an analytical method that focuses on identifying potential solutions to specific situations source , sometimes requiring personal decision-making that may involve judgments or decisions on the way to find the best outcome. Both analytical thinking and problem-solving contribute to effective decision-making processes, as they provide tools and techniques for examining different courses of action and limiting uncertainties.

Contribution to Risk Management

Risk management is a critical aspect of decision-making, as it helps organizations and individuals identify, assess, and mitigate potential risks associated with various decisions. Analytical thinking contributes to risk management by enabling decision-makers to collect and analyze data, evaluate risks and their potential consequences, and make informed decisions based on the results source .

Similarly, problem-solving assists in risk management by addressing potential challenges that may arise during the implementation of solutions, such as examining potential obstacles, resource constraints, and other factors that may impact the success of an initiative source . By combining the strengths of both analytical thinking and problem-solving, decision-makers can enhance their risk management strategies and ensure a higher probability of success in their respective decisions.

In summary, analytical thinking and problem-solving are essential tools in decision-making and risk management, as they provide the necessary framework for evaluating options, weighing potential outcomes, and identifying potential challenges. By utilizing these methods, decision-makers can make more informed choices and mitigate potential risks associated with their decisions.

Utilization in Business Analysis

Application in business analysis.

Analytical thinking and problem solving are essential skills for business analysts in their day-to-day work. They are responsible for identifying, researching, and understanding complex business problems, as well as finding effective solutions to address them. By using their analytical thinking skills, business analysts can gather, assess, and interpret data from various sources to develop a comprehensive understanding of the situation at hand [1] .

When approaching a problem, business analysts consider several key factors, such as people, processes, and technology. They employ systems thinking to understand the enterprise holistically and how all these elements interact. This mindset helps them to not only identify the root cause of a problem, but also to develop solutions that address the underlying issues effectively [2] .

Understanding Financial Data

One key area where business analysts apply their analytical and problem-solving skills is in the realm of financial data. Here, they are tasked with interpreting complex financial information to derive valuable insights and make informed decisions for the organization.

In this context, their analytical thinking skills enable business analysts to:

  • Gather relevant financial data from multiple sources
  • Identify patterns, trends, and potential issues
  • Assess the quality and accuracy of the data
  • Develop conclusions and recommendations based on the analyzed data

By employing problem-solving skills, business analysts can:

  • Understand the impact of financial data on business processes and performance
  • Identify potential areas for improvement or optimization
  • Propose and evaluate relevant solutions for financial issues [3]

Overall, business analysis relies heavily on the combination of analytical thinking and problem-solving skills to address various challenges faced by organizations. The ability to understand and interpret financial data significantly contributes to the success and growth of any enterprise.

Real Life Examples

Analytical thinking and problem solving are essential skills in both personal and professional life. They allow individuals to tackle complex issues, identify the root causes, and develop effective solutions. Let’s examine some real-life examples that emphasize the differences between these two thought processes.

In the workplace, an employee might face a challenge in increasing sales. Applying analytical thinking , the individual would gather data, identify patterns, and evaluate market trends to understand the factors impacting sales performance. With this information, they can determine which areas need improvement and develop targeted strategies to address the issue. For example, they may discover that customers are dissatisfied with the available products in a particular category, prompting changes in the company’s product offering.

On the other hand, problem-solving involves addressing specific situations, such as dealing with a dissatisfied customer. In this instance, the employee would need to rely on their experience and emotional intelligence to find a solution. They would listen to the customer’s concerns, empathize with their feelings, and proactively offer options to resolve the problem. This process may include correcting mistakes made during a transaction or offering compensation for a negative experience.

Another example can be found in the realm of personal finance. Analytical thinking would be employed to evaluate one’s financial situation and understand patterns in spending habits. This analysis could reveal areas where money may be saved or better utilized. For instance, it may uncover excessive spending on dining out or ineffective monthly budgeting practices.

Conversely, problem-solving can come into play when an unexpected financial emergency occurs. In such cases, one would need to quickly evaluate the situation and devise creative solutions to address the crisis. This might involve temporarily reducing non-essential expenses, seeking additional sources of income, or negotiating payment plans with creditors.

In both of these real-life scenarios, analytical thinking and problem-solving work in tandem, complementing each other to achieve effective outcomes. While individuals may favor one approach over the other, it is crucial to recognize and develop both skillsets to navigate the complexities of modern life successfully.

  • https://www.glassdoor.com/blog/guide/analytical-thinking/ ↩
  • https://www.indeed.com/career-advice/career-development/problem-solving-and-decision-making ↩
  • https://www.radford.edu/content/cobe/innovation-analytics/analytics/career-prep/report-e.html ↩
  • https://www.indeed.com/career-advice/career-development/critical-thinking-vs-problem-solving ↩
  • https://www.amanet.org/analytical-thinking-problem-solving-and-decision-making/ ↩

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What is analytical problem solving.

analytical and problem solving skills

There are some very common misconceptions and myths about analytical problem solving. Most candidates simply skim over this phrase on consulting profiles without thinking about the meaning. This post will tell you what management consulting firms like McKinsey , Bain and BCG mean by analytical problem solving.

You would be surprised at how many people believe that analytical thinking is something that comes instinctively, letting you do data analysis and pinpoint relevant information to get the key takeaways from complex problems. The truth is, these analytical skills are, more often than not, hard skills that you acquire through years of problem solving and critical thinking. They’re problem-solving skills that help you go from coming up with easy solutions to coming up with creative solutions that go the extra mile.

This is important advice so it is worth reading carefully – we’ll also go over some analytical and problem solving skills examples to help you understand better.

What is analytical problem solving

To be an analytical thinker does not mean you must have a degree in science, engineering, finance, economics or any other quantitative subject. While some subjects, like those listed, imply you could be analytical in your thinking, not having quantitative background does not mean you cannot think analytically. Thousands of candidates with quantitative backgrounds fail to get offers from McKinsey, Bain and BCG every year. Therefore, having a quantitative background can be an advantage, but it does not guarantee analytical problem solving ability.

Being analytical refers to the way you think and not to the problem you solve. This is a very important statement. Lawyers, social scientists, linguists and historians can all be extremely analytical in their thinking. Yet, they are not solving quantitative problems. So the problem is not what determines if you are analytical, it is the way you solve the problem.

Good analyses are grounded in hypotheses. Can you develop hypotheses? It always surprises us how many people do not know what is a hypothesis. A hypothesis is not the problem. It is not a fact. It is not an opinion. It is a statement which captures the observed phenomenon as well as the likely cause of the phenomenon. Both must be present for it to be a hypothesis. A surprising number of candidates do not understand this.

Are you able to reason using only the facts provided? Analytical thinkers are not unemotional. No one is unemotional. However, analytical thinkers are able to separate their emotion from the situation and use the data provided to arrive at a conclusion. Analytical problem solving means reasoning using facts and logic. Past experience or opinions which cannot be substantiated are ignored.

Can you assemble data and facts to develop an argument or line of reasoning? Analytical thinkers can take pieces of information, compare them and decide what the information is saying. They can assemble the information to produce new insight into the problem rather than simply restating the information.

Analytical thinkers do not blurt out answers. Assuming your answer is even correct, the fact that you knew the answer means you did not need to analyse the facts. Therefore, your analytical problem solving skill could not be tested.

Logic has nothing to do with numbers. There is a misconception that if your reasoning lacks numbers then it must be incorrect. That is ridiculous. In many consulting case interviews, you will need to reason based on logical arguments and with very little numbers. Your line of reasoning is more important than your final answer.

Analytical thinkers can show you how they arrived at the answer. This should be obvious, right? After all, it is the foundation of the case interview method. If you followed a path of reasoning to arrive at an answer, you should be able to explain that path to someone. That is why the method is used. The interviewer is more interested in how you arrived at the answer than the answer you developed. How you arrived at the answer shows the strength of your analytical problem solving skill.

Logical thinkers apply MECE , even if they do not know it. I have some impressive friends in the legal profession. Watching them reason and debate is worth doing so. When you ask them how they arrived at an answer or why they eliminated an option, you realize they are applying the rules of MECE perfectly. Yet, they never heard of MECE. Reason and logic is not exclusive to management consulting but is it essential to management consulting.

You do not need to know anything about an income statement, balance sheet or cash-flow statement to develop analytical skills. I should not need to say this but I will say it anyway. The thought process is more important than the topic. You can learn accounting and financial concepts when you need them. It is not very difficult to do so.

Analytical and problem solving skills examples

Below we share with you some examples of analytical and problem solving skills and how analytical skills are being tested during consulting case interviews.

McKinsey case interview examples 

  • Complex McKinsey Interviewer led profitability case in Pharma (by FIRMSconsulting.com) 
  • Comprehensive McKinsey hypotheses based case interview example (by FIRMSconsulting.com)
  • McKinsey cost-benefit approach complex profit case interview example (by FIRMSconsulting.com)

BCG case interview examples

  • Comprehensive BCG interviewer led market entry case interview example (by FIRMSconsulting.com) 

General case interview examples

  • A comprehensive approach to brainstorming in case interviews (by FIRMSconsulting.com)
  • Framework for a Bain, McKinsey, BCG acquisition case (by FIRMSconsulting.com)

Structured case interview analytical and problem solving skills development is needed

If you would like to get help with developing your analytical and problem solving skills, and fast track your case interview preparation, we welcome you to enroll into Premium membership .

There is nowhere else in the world where you can see real candidates trained by former partners from major consulting firms to help them develop analytical and problem solving skills. You will see the candidate’s progression through each step of the case interview preparation process, and how their analytical and problem solving skills are being developed. And you will see candidates receiving real offers from major firms such as Deloitte, McKinsey, or BCG.

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What Is Analytical Intelligence and How Is It Used? (With Examples)

10 min read · Updated on September 18, 2023

Marsha Hebert

Witness the transformative power of analytical intelligence and make more informed choices

The facets of human cognition – how you gain knowledge and understanding – are as diverse as the situations we find ourselves in. Analytical intelligence represents one of those facets. It's sometimes referred to as critical thinking and is, basically, how you dissect information to figure out what's going on and come up with solutions. 

Has anyone ever told you that you think strategically or are good at coming up with innovative ideas? If so, you're probably an analytical thinker; someone who's really good at examining information, finding patterns, and drawing logical conclusions. You may even hold some type of analytical job – possibly involving research, data analysis , or management consulting.

Perhaps you want to be an analytical thinker but don't think you're quite there yet. Well, then, welcome to “What is analytical intelligence and how is it used?”. Here, you'll learn how to refine your skills by not only learning what analytical intelligence is, but also by understanding its relevance in different contexts and looking at practical applications of its use. 

What is analytical intelligence?

At its core, analytical intelligence is your ability to solve problems and employ logical reasoning to analyze a situation, break down the data, and draw conclusions based on evidence. A great example of someone who was known for analytical intelligence is Sherlock Holmes. He had what could be called a mental toolkit for solving puzzles and problems by looking at a scene and using logic to deduce what had happened. He even said as much when he uttered the phrase, “It's elementary, my dear Watson.” 

The psychology behind analytical intelligence

That mental toolkit contains things like systematic, logical, and objective reasoning, to allow your working memory to temporarily hold information while you question assumptions and draw conclusions based on deductive or inductive reasoning. During the course of solving a problem, you may also use what's called metacognition, where you think about your own thinking to evaluate the effectiveness of your conclusions and adjust your approach .

There are 5 basic steps in leveraging analytical intelligence to solve problems:

1. Observation

This involves paying close attention to everything surrounding an issue or problem that needs to be solved. It means that you have to be fully present and attentive at the moment, and take in as much information as possible to see things that others miss, understanding that even the tiniest detail can make the biggest difference. On top of that, observation can also mean that you have to get information from disparate sources and combine what you've learned in an objective way. The main goal here is to make sure you don't let your own opinions and biases cloud what you see. 

2. Detect patterns

After you have the information you need, it's critical to find similarities and connections between pieces of information to figure out how everything fits together. It could be similarities in data, behaviors, and occurrences that are related to the problem at hand. For example, a Sales Analyst may find that sales increase during certain months of the year, causing a trend that needs to be capitalized on to increase profits. Identifying patterns helps the bigger picture to come into focus, so that you can reasonably predict outcomes or anticipate what might happen next. 

3. Put the puzzle together

This is where logical thinking reigns supreme. You have to take all the information you've gathered and the patterns you've detected to piece things together in a coherent and meaningful way. That means you have to use reasoning to figure out how the pieces of information and the patterns relate to each other. Often, you'll find there is a cause-and-effect relationship. If you go back to our sales example, you'll probably find that the months with the pattern of increased sales are due to increased customer demand – probably around a holiday. At this point, you should start to build a story based on what you've learned and come to a point where you can start to explain the basis of the situation.

4. Get proof

However, you still need evidence to support your conclusions. If you were to walk up to a manager right now and tell them to put more money into marketing because customers are buying more products during certain months, that manager would tell you to prove it. You'd have to be able to present things such as sales data and competitor analysis to confirm any hypothesis you've drawn about increased sales during particular months. But that's not enough. You also have to test the hypothesis, to ensure that your conclusions are based on solid facts. This helps you to eliminate assumptions, emotions, and biases to support your claims and add credibility to your process.

5. Draw conclusions

This is where everything comes together to allow you to communicate your findings – either in a report or a presentation – to the people who make decisions. Once you've convinced people that your conclusions are solid and things begin to get implemented, you have to gauge the outcomes to be sure that the desired effect is being achieved. Analytical thinkers know that sometimes, course corrections have to be made for continuous improvement. 

The relevance of analytical intelligence

The beauty of analytical intelligence is that it's a super useful tool that you can use in all aspects of life - not just at work. Using it doesn't make you a know-it-all; it just means that you're good at breaking down problems to make smart choices. 

Here are some examples of where analytical intelligence can serve you well:

Science and research

Scientists use analytical thinking to break down complex problems, gather data, and uncover the mysteries of the universe. For instance, when scientists study climate change they use analytical thinking to analyze temperature patterns, carbon dioxide levels, and other data to understand what's happening to our planet.

Business and marketing

Businesses rely on analytical thinkers to use analytical skills like analyzing stocks, predicting market trends, and managing investments. In marketing, it's used to understand customer behavior and improve advertising strategies. Business owners are always trying to figure out how to increase profitability - the goal is, after all, to keep the doors open. Analytical intelligence helps you to analyze sales data, customer feedback, and market trends to make informed choices.

Everyday life

Even in your daily life, analytical thinking is quite handy. Let's say you're planning a road trip. You use analytical thinking to figure out the best route, estimate fuel costs, and decide where to stop along the way. It also helps you to make choices like which smartphone to buy, by comparing features and prices.

Are analytical people smart?

Yes, analytical people are smart, but again, that doesn't mean they are know-it-alls. It's a different kind of smart. People's brains work in different ways, and having analytical intelligence just means that you're great at problem-solving , thinking critically, and making sense of complex issues. In fact, because of how logical your brain is, you may find that you're really good at science but need a little help with art or music. Everyone has their strengths!

Being an analytical thinker also has little to do with having a high IQ. Don't be confused; IQ and analytical intelligence do go together, but it's not a causal relationship. IQ tests measure a lot of different types of intelligence , including analytical skills, spatial reasoning, and memory.

Some examples of analytical intelligence

We've already given a glimpse into how analytical intelligence works in roles like science, business, and marketing, but it's really useful in other areas as well. If you're in a profession that requires clear thinking, number-crunching, or problem-solving, analytical intelligence would be a great tool to have at your disposal. 

Here are some analytical intelligence examples:

Improving patient care at a health clinic

Increasing stock at a retail store to meet customer demand

Fixing a broken engine block on an automobile

Discovering a new drug that cures a disease

Designing a bridge that will support hundreds of cars traveling over a river every day

Writing a compelling news story based on a current event

Evaluating world finance markets to recommend investment opportunities

Adjusting conservation strategies to preserve ecosystems

Debugging software to improve uptime

Creating a new curriculum based on student performance data to increase test scores

As you can see, it doesn't matter what field you're in, analytical intelligence is very useful. 

Do you possess analytical intelligence?

At this point, you may be asking yourself, “How do I know if I'm analytical?” You can perform some self-assessments and take some quizzes to find out:

Self-assessment: Take a moment to reflect on your problem-solving style. Do you often break down complex issues into smaller parts to understand them better? Do you rely on data and evidence to make decisions rather than going with your gut feeling? If you answered "yes," you likely have analytical tendencies.

Analytical thinker quiz: Many quizzes and assessments are available online to help you to identify your thinking style; use your preferred online search platform and look up the term "analytical thinker quiz," and you'll be presented with quite a few. These quizzes often ask questions related to your problem-solving approach, decision-making, and how you handle information, and can provide valuable insights into your analytical intelligence.

Tips for developing analytical skills

However, even if you discover that you're not very good at analytical thinking, you can enhance your skills. Improving analytical intelligence is an ongoing process that requires regular practice. It's a good idea to work on analytical intelligence skills even if you're more of a creative thinker, because everyone runs into issues at some point in life or at work that require logical thinking.

A great way to increase analytical intelligence is by questioning assumptions and seeking evidence to support your beliefs and decisions. You can also engage in activities that challenge your analytical abilities, such as puzzles, brain teasers, and logic games. If you read a lot of books, articles, and research papers on topics that require analytical thinking, you can expand your knowledge and stimulate your mind. Additionally, analyze real-world situations and problems in your daily life and break them down into smaller components. Identify patterns, and consider multiple perspectives before making decisions.

Don't allow challenges to overwhelm you. Instead, embrace them and view them as opportunities to enhance your problem-solving skills. Collaborate with others on projects that involve analytical thinking, because different perspectives can lead to more comprehensive solutions. It's also a good idea to seek feedback from peers or mentors to refine your analytical thinking and decision-making processes.

Your new superpower

Analytical intelligence plays a major role in everyone's life and, because of that, it's less a skill and more a superpower – especially considering that we all live in a world of information overload and rapid change. In some instances, analytical intelligence could be the very thing that opens doors to new opportunities, propelling you toward innovation and excellence at work and in life. 

The bottom line is that, because the world at large needs people who can give insight and clarity into what's going on, analytical intelligence becomes a huge asset that you should grab onto - even if that means you need to practice to improve your skills. 

Some of those doors to new opportunities will need the help of a powerful resume to open. Is yours ready to tell the story of your analytical intelligence abilities? Upload it for a free review and find out.

Recommended reading: 

Practical Intelligence: What it is and How To Develop It

Cultural Intelligence: What is it and Why is it Important?

Why the Qualities of a Person Matter at Work and in Life

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Comprehensive Interview Guide: 60+ Professions Explored in Detail

26 Good Examples of Problem Solving (Interview Answers)

By Biron Clark

Published: November 15, 2023

Employers like to hire people who can solve problems and work well under pressure. A job rarely goes 100% according to plan, so hiring managers will be more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical in your approach.

But how do they measure this?

They’re going to ask you interview questions about these problem solving skills, and they might also look for examples of problem solving on your resume and cover letter. So coming up, I’m going to share a list of examples of problem solving, whether you’re an experienced job seeker or recent graduate.

Then I’ll share sample interview answers to, “Give an example of a time you used logic to solve a problem?”

Problem-Solving Defined

It is the ability to identify the problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving also involves critical thinking, communication, listening, creativity, research, data gathering, risk assessment, continuous learning, decision-making, and other soft and technical skills.

Solving problems not only prevent losses or damages but also boosts self-confidence and reputation when you successfully execute it. The spotlight shines on you when people see you handle issues with ease and savvy despite the challenges. Your ability and potential to be a future leader that can take on more significant roles and tackle bigger setbacks shine through. Problem-solving is a skill you can master by learning from others and acquiring wisdom from their and your own experiences. 

It takes a village to come up with solutions, but a good problem solver can steer the team towards the best choice and implement it to achieve the desired result.

Watch: 26 Good Examples of Problem Solving

Examples of problem solving scenarios in the workplace.

  • Correcting a mistake at work, whether it was made by you or someone else
  • Overcoming a delay at work through problem solving and communication
  • Resolving an issue with a difficult or upset customer
  • Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
  • Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
  • Troubleshooting and resolving technical issues
  • Handling and resolving a conflict with a coworker
  • Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
  • Taking initiative when another team member overlooked or missed something important
  • Taking initiative to meet with your superior to discuss a problem before it became potentially worse
  • Solving a safety issue at work or reporting the issue to those who could solve it
  • Using problem solving abilities to reduce/eliminate a company expense
  • Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
  • Changing how a process, team, or task is organized to make it more efficient
  • Using creative thinking to come up with a solution that the company hasn’t used before
  • Performing research to collect data and information to find a new solution to a problem
  • Boosting a company or team’s performance by improving some aspect of communication among employees
  • Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem Solving Examples for Recent Grads/Entry Level Job Seekers

  • Coordinating work between team members in a class project
  • Reassigning a missing team member’s work to other group members in a class project
  • Adjusting your workflow on a project to accommodate a tight deadline
  • Speaking to your professor to get help when you were struggling or unsure about a project
  • Asking classmates, peers, or professors for help in an area of struggle
  • Talking to your academic advisor to brainstorm solutions to a problem you were facing
  • Researching solutions to an academic problem online, via Google or other methods
  • Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

You can share all of the examples above when you’re asked questions about problem solving in your interview. As you can see, even if you have no professional work experience, it’s possible to think back to problems and unexpected challenges that you faced in your studies and discuss how you solved them.

Interview Answers to “Give an Example of an Occasion When You Used Logic to Solve a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” since you’re likely to hear this interview question in all sorts of industries.

Example Answer 1:

At my current job, I recently solved a problem where a client was upset about our software pricing. They had misunderstood the sales representative who explained pricing originally, and when their package renewed for its second month, they called to complain about the invoice. I apologized for the confusion and then spoke to our billing team to see what type of solution we could come up with. We decided that the best course of action was to offer a long-term pricing package that would provide a discount. This not only solved the problem but got the customer to agree to a longer-term contract, which means we’ll keep their business for at least one year now, and they’re happy with the pricing. I feel I got the best possible outcome and the way I chose to solve the problem was effective.

Example Answer 2:

In my last job, I had to do quite a bit of problem solving related to our shift scheduling. We had four people quit within a week and the department was severely understaffed. I coordinated a ramp-up of our hiring efforts, I got approval from the department head to offer bonuses for overtime work, and then I found eight employees who were willing to do overtime this month. I think the key problem solving skills here were taking initiative, communicating clearly, and reacting quickly to solve this problem before it became an even bigger issue.

Example Answer 3:

In my current marketing role, my manager asked me to come up with a solution to our declining social media engagement. I assessed our current strategy and recent results, analyzed what some of our top competitors were doing, and then came up with an exact blueprint we could follow this year to emulate our best competitors but also stand out and develop a unique voice as a brand. I feel this is a good example of using logic to solve a problem because it was based on analysis and observation of competitors, rather than guessing or quickly reacting to the situation without reliable data. I always use logic and data to solve problems when possible. The project turned out to be a success and we increased our social media engagement by an average of 82% by the end of the year.

Answering Questions About Problem Solving with the STAR Method

When you answer interview questions about problem solving scenarios, or if you decide to demonstrate your problem solving skills in a cover letter (which is a good idea any time the job description mention problem solving as a necessary skill), I recommend using the STAR method to tell your story.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. So before jumping in and talking about the problem that needed solving, make sure to describe the general situation. What job/company were you working at? When was this? Then, you can describe the task at hand and the problem that needed solving. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact.

Finally, describe a positive result you got.

Whether you’re answering interview questions about problem solving or writing a cover letter, you should only choose examples where you got a positive result and successfully solved the issue.

Example answer:

Situation : We had an irate client who was a social media influencer and had impossible delivery time demands we could not meet. She spoke negatively about us in her vlog and asked her followers to boycott our products. (Task : To develop an official statement to explain our company’s side, clarify the issue, and prevent it from getting out of hand). Action : I drafted a statement that balanced empathy, understanding, and utmost customer service with facts, logic, and fairness. It was direct, simple, succinct, and phrased to highlight our brand values while addressing the issue in a logical yet sensitive way.   We also tapped our influencer partners to subtly and indirectly share their positive experiences with our brand so we could counter the negative content being shared online.  Result : We got the results we worked for through proper communication and a positive and strategic campaign. The irate client agreed to have a dialogue with us. She apologized to us, and we reaffirmed our commitment to delivering quality service to all. We assured her that she can reach out to us anytime regarding her purchases and that we’d gladly accommodate her requests whenever possible. She also retracted her negative statements in her vlog and urged her followers to keep supporting our brand.

What Are Good Outcomes of Problem Solving?

Whenever you answer interview questions about problem solving or share examples of problem solving in a cover letter, you want to be sure you’re sharing a positive outcome.

Below are good outcomes of problem solving:

  • Saving the company time or money
  • Making the company money
  • Pleasing/keeping a customer
  • Obtaining new customers
  • Solving a safety issue
  • Solving a staffing/scheduling issue
  • Solving a logistical issue
  • Solving a company hiring issue
  • Solving a technical/software issue
  • Making a process more efficient and faster for the company
  • Creating a new business process to make the company more profitable
  • Improving the company’s brand/image/reputation
  • Getting the company positive reviews from customers/clients

Every employer wants to make more money, save money, and save time. If you can assess your problem solving experience and think about how you’ve helped past employers in those three areas, then that’s a great start. That’s where I recommend you begin looking for stories of times you had to solve problems.

Tips to Improve Your Problem Solving Skills

Throughout your career, you’re going to get hired for better jobs and earn more money if you can show employers that you’re a problem solver. So to improve your problem solving skills, I recommend always analyzing a problem and situation before acting. When discussing problem solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Next, to get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t. Think about how you can get better at researching and analyzing a situation, but also how you can get better at communicating, deciding the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem solving ability.

If you practice the tips above, you’ll be ready to share detailed, impressive stories and problem solving examples that will make hiring managers want to offer you the job. Every employer appreciates a problem solver, whether solving problems is a requirement listed on the job description or not. And you never know which hiring manager or interviewer will ask you about a time you solved a problem, so you should always be ready to discuss this when applying for a job.

Related interview questions & answers:

  • How do you handle stress?
  • How do you handle conflict?
  • Tell me about a time when you failed

Biron Clark

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Troubleshooting Tips: How QC Analysts Identify and Resolve Quality Issues

Quality control analysts play a crucial role in ensuring that products meet the highest standards of quality. As part of their job, they are responsible for identifying any issues with product quality. They then find ways to resolve them.

This requires a thorough understanding of the manufacturing process. It also entails strong analytical and problem-solving skills.

In this document, we will discuss some valuable tips and techniques that a QC analyst can use to troubleshoot quality issues effectively. So, read further!

Understanding Specifications and Requirements

One of the essential tasks of a QC analyst is to understand the product specifications and requirements thoroughly. This helps them identify any discrepancies in the final product quickly.

Understanding these details will help an analyst during their inspection process. This is because every product has specific guidelines.

It would be challenging to identify if there are any deviations from the expected product quality. This happens if there is no clear understanding of the specifications.

Furthermore, it is essential to communicate with the production team and gather all necessary information before beginning an inspection.

Root Cause Analysis

Conducting a root cause analysis helps QC analysts identify the underlying cause of a problem. They do this rather than just addressing its symptoms. By determining the root cause, they can effectively resolve the issue. Thus, further prevent it from happening again in the future.

Root cause analysis involves:

  • collecting data
  • analyzing it
  • identifying patterns or trends

All these could be causing the problem. It also involves looking at all possible factors that could contribute to the issue, such as:

  • equipment malfunction
  • human error
  • raw material defects

QC analysts can develop effective solutions to prevent or resolve product quality issues. This comes along with a clear understanding of the root cause.

Utilizing Inspection Services

In addition to having in-house quality control processes, QC analysts may also benefit from utilizing an inspection service . These services offer a third-party perspective. They can provide valuable insights into identifying and resolving quality issues.

Inspection services often have advanced equipment and techniques. They can use these to detect defects or deviations that may be difficult to identify otherwise.

They can also provide a detailed report on the product quality. This can help QC analysts propose and implement appropriate solutions.

Process Evaluation and Improvement

A QC analyst should continuously evaluate the quality control process. They must look for ways to improve it too. This involves gathering feedback from various stakeholders, including:

  • production teams

Analysts can identify any gaps or inefficiencies that may be causing quality issues. They can do this by regularly evaluating the QC process. They can then propose solutions such as implementing new procedures or updating equipment to improve overall product quality.

Learn How a QC Analyst Identifies and Resolve Quality Issues

Troubleshooting quality issues requires a combination of the right resources. A QC analyst can effectively identify and resolve quality issues. They can do this while maintaining a high standard for product quality.

So, keep these strategies in mind during your next inspection to achieve optimal results!

Should you wish to read more topics, visit our blog. We’ve got more!

This article is published by NYTech in collaboration with Syndication Cloud.

Troubleshooting Tips: How QC Analysts Identify and Resolve Quality Issues

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COMMENTS

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